# Page 21 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

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Last updated March 13th, 2026

# Page 21 - Reviews of Google Chat

## Showing most helpful reviews

Showing 501-525 of 2378 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Specialist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Integrated, Simple, and Still One of the Best"

March 3, 2021

5.0

I've used Google Chat in various capacities since the 2000s, and continue to do so for personal communications. While other software packages have surpassed it for enterprise-wide use, its integration with the rest of the Google suite and its simplicity (not to mention its price) make it a go-to program for small businesses, friend groups, and other use cases.

Pros

The simplicity of Google Chat for both personal and business communications still sits it among the top of text communication software. While it lacks some of the group dynamics and project-based bells and whistles of competitor Slack, this program can still keep your company connected, wherever you are in the world.

Cons

There are better options. For example, at a midsize company -- especially one that might be spread across the country or the world -- Google Chat doesn't quite get the job done like competitors like Slack. It's still an extremely useful tool, but simplicity is a two-sided coin.

Review Source

VR

Verified Reviewer  
operations excellence analyst  
Retail  
Used the software for: 1-2 years

### "google hangouts : great tool"

March 29, 2021

5.0

Google hangouts solves the most important problem of connecting with the team mates in efficient manner. It is a very helpful tool as the colleagues are sitting at different places in the large organization.

Pros

Google hangouts is a great software for virtual meetings and conferences. It is very easy to use and understand because the interface is simple and clean. The set up is extremely easy and can be done on multiple devices such as laptops, tablets and phones.

Cons

Google hangouts offers a video calling to limited number of participants which cannot be used to address large audiences. Also, Usually every meeting ends with a Minutes of meeting but there is no functionality for the same.

Review Source

Elyes C.  
Application security engineer  
Information Services  
Used the software for: 1-2 years

### "Google chat review"

June 12, 2021

4.0

As and overall experience, I would recommend the use of google chat for a small medium company environment.

Pros

The ease of use and the multi access to the application from multiple endpoints (mobile, web and desktop) is one of the big advantages of the application. Also the creation of groups for team chat makes it an awesome tool.

Cons

The lack of integration with third party application for notification in a professional environment is one of the big enhancement that google chat should consider in the net updates.

Review Source

Yanick T.  
CEO Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Proven track record in its field"

June 27, 2022

4.0

Pros

Excellent synchronizer on different operating systems. Offers a very good customer experience Instant and flexible messaging

Cons

No trial version Not enough features and very limited

Review Source

Adam M.  
Sales  
Fund-Raising  
Used the software for: 2+ years

### "Allowed my Team to easily communicate "

February 4, 2020

5.0

Chat allowed me to daily speak to my team. I could easily get the answers I needed within minutes which upped my productivity and close time.

Pros

Chat is an excellent feature to have within G Suite. I could easily get the answered I needed while giving a presentation without the client event knowing. A question could be asked about the software that I could easily get the answer for and then show the client.

Cons

Chat is an excellent part of G Suite. There are no downsides to having this feature built right into gmail.

Review Source

VR

Verified Reviewer  
IT Technical Specialist II  
Telecommunications  
Used the software for: 6-12 months

### "A great alternative to Slack!"

October 4, 2018

5.0

We use Google Chat for our internal communication. We needed a client that is cross-platform and has strong Google Apps integration. We were using Slack but have now switched to Google Chat as our primary chat client.

Pros

Google Chat allows for individual chats but also chat rooms. This is great for collaboration. You can also share different media within the client as well which makes it easier and faster than email. Google Chat also can be run from all major OS platforms so it is great for companies that have serveral types of devices. Google Chat also integrates with Google Meet for having video conferences.

Cons

The flow of the chat rooms can take a little getting used to at first. Chat replies get grouped together so its not always linear in the flow. However, once you get used to it, it makes it easy to follow a conversation.

Review Source

VR

Verified Reviewer  
Independent Landman  
Marketing and Advertising  
Used the software for: 1-2 years

### "Recommend if you're team is just starting out!"

January 2, 2019

4.0

My team used Chat to communicate with other team members in regards to client tickets, problems, etc. Again, it was a great tool for us when we first started, but we eventually switched over to Slack.

Pros

Google Chat is great because it's integrated with Google and opens up when I'm in Gmail. My team first started using Google chat to communicate with management and also other team members.

Cons

Google Chat is pretty basic and does not have all the bells and whistles that other software, such as Slack, have. I don't believe you can create a group Google Chat that will always stay open. Even if you do have it open, I don't believe you can remove users and will have to create a new chat.

Review Source

TS

Tyler S.  
General Manager  
Automotive  
Used the software for: 2+ years

### "Amazing Chat for Connecting Teams"

February 10, 2020

4.0

This chat has been great for our team. SMS group chats are the worst, so this smart messaging system was a solid switch. I wish there were some more chat features that Microsoft Team and Slack has, just need those faster. This software is clean and gets the job done.

Pros

easy to use Group chats keep you connected on specific topics or areas You can use GIF's making work convo fun. Bots for supporting software/automation.

Cons

Can't delete, turn off, or hide a chat thread. people can accidentally start a thread, confusing a chat room. Need to be able to call from Chat, either Dialpad or Google Voice. Need chat within Gmail (coming soon) Better controls on what people can and cannot do within a chat room. Maybe some Microsoft teams functionalities. Better GIF integration

Review Source

VR

Verified Reviewer  
Management Consultant - M&A Tech  
Accounting  
Used the software for: 1-2 years

### "Easy to message and communicate with no hiccups!"

April 29, 2019

4.0

Good chat tool with no hiccups except adding people to groups.

Pros

Google Chat is an easy way to chat quickly with co-workers. It also allows for quick attachments to be added to chats, especially if the attachments are in G Suite (Google Slides, Google Docs). There are also easy smart watch features, with timely notifications. All round great chat service with no lag for work.

Cons

Google Chat also syncs with the older Google Hangouts (or the Gmail chat that our firm used to use). Some people find that easier to use. Another issue is adding people to a group on Google Chat. I have not been able to find a way to do so unless I create a whole new group!

Review Source

Trang H.  
Cad Draftsman  
Architecture & Planning  
Used the software for: 2+ years

### "A very convenient chat tool"

November 17, 2018

4.0

Pros

This chat tool comes with Gmail so you can use it anywhere and anytime as you want. It allows us to keep contact with other Gmail members. We can chat, share files and also use Video call with Google Hangout. It also helps us to keep the conversation history forever.

Cons

What I don't like in this chat tool is they don't give us notification when a message comes from a stranger, so I often miss message from people who are not in my Gmail list. I hope they can fix this problem soon.

Review Source

RS

Robert S.  
Systems Librarian  
Libraries  
Used the software for: 2+ years

### "Google Chat is critical"

December 20, 2022

5.0

The experience is flawless and critical to my everyday communications with staff. I would be lost without it.

Pros

It is very easy to use and the interface is intuitive.

Cons

I wish this worked more easily with Google Groups I have setu up.

Review Source

AT

Alan T.  
Service Director  
Financial Services  
Used the software for: 2+ years

### "Practical, efficient, easy to use.... and uninspired "

October 20, 2022

5.0

Pros

Very easy to set up and use and integrates seamlessly with anything Google related. Seamlessly transitions from desktop, to internet based to mobile usage. Uses very little bandwidth. File sharing is also quick and easy.

Cons

For in-office use, it would be great if there was an easier or more efficient way to create channels for specific topics. There are also no formatting options for the text used. It would also be nice to see them using end to end encryption which is something that their competition already uses.

Review Source

Nicole K.  
Inspector  
Civil Engineering  
Used the software for: 2+ years

### "Overall, pleasant experience"

July 17, 2018

4.0

Pros

Versatile with being able to call/video call with anyone of any phone type. I like that you can share the conversations across the phone with the app as well as on the computer through gmail without losing parts of the conversation.

Cons

Limited if the people you are talking to don't also have Chat. The main reason I would use this over the regular texting on my phone would be to be able to video call all phone types, but if the other person does not have Chat, it does not work.

Review Source

Jerred H.  
Managing Director  
Human Resources  
Used the software for: 2+ years

### "Google Chat"

June 23, 2020

5.0

easy to use and makes communication simple with those you communicate with. We use daily and it has helped our business and communication tremendously - not having to jumble up inbox with emails.

Pros

Makes communication easy among those you communicate with with gsuite/google. We use daily for communication and it has streamlined our business

Cons

n/a. It's easy and love the product. You can send messages while someone is offline too, but maybe the only con is that it's in the bottom left - sometimes almost off the screen.

Review Source

Corey C.  
Marketing Director  
Cosmetics  
Used the software for: 1-2 years

### "Chat Keeps Our Team Connected "

December 3, 2019

5.0

Having Chat functionality has changed the game when it comes to productivity and team communication. Being able to drop in documents, live links, video chat links, etc. keeps us moving at a fast pace and makes our team that much more effective.

Pros

This product is super easy to use, works flawlessly, and was incredibly easy to implement. We pushed this product out to our entire team, and use both in the office to replace emails and pointless meetings and it helps keep our remote staff connected to the team as well.

Cons

I literally don't have anything bad to say about this software. I would highly recommend it. It has vastly improved our workflow and communication without any downside.

Review Source

VR

Verified Reviewer  
PM  
Automotive  
Used the software for: 1-2 years

### "Good alternative to Zoom & Webex"

October 14, 2022

4.0

Pros

Is free to use along with Gmail and very good alternative to Zoom & Webex

Cons

With Microsoft offering MS teams as a free option, there is much competition to Google Chat.

Review Source

VR

Verified Reviewer  
Sr. Software Engineer  
Information Technology and Services  
Used the software for: 6-12 months

### "Productivity booster"

October 26, 2022

4.0

Pros

Easy to use and minimal design is like patent of any google product and google chat is no different. I like the interface and ease of use.

Cons

Sometimes it fails to load contacts which makes it unusable. I really wish that google address this issue.

Review Source

VR

Verified Reviewer  
Attorney  
Legal Services  
Used the software for: 2+ years

### "Simple, elegant and classic chat tool"

March 3, 2021

5.0

Quick and easy communication that does not have to be an email or phone call.

Pros

Available as an application on a phone and on a regular web browser it provides easy chat at work and more. The ability to synch conversations as well as send various types of messages, including picture and video makes it easy to use and hard to beat.

Cons

The application and browser version are not equal in all regards, as some features are present on one but not the other. However these are few and far between.

Review Source

VR

Verified Reviewer  
Web Solutions Architect  
Hospital & Health Care  
Used the software for: 2+ years

### "Simplicity for chat"

January 10, 2022

5.0

Pros

So easy and clean to use. Use this for small projects and just chatting with friends. Easy to move from mobile to desktop anytime. Not burdened with extra features that you don't need.

Cons

Nothing except that Google is getting rid of it. WHY?!

Review Source

Margaret S.  
WordPress & Digital Marketing Services and Consultancy  
  
Used the software for: 2+ years

### "Our team always choose Google Chat when it comes to quick meetings!"

July 10, 2018

5.0

Pros

I am a total fan of the Google Suite Apps and Google chat is one of the best apps to utilise from this. The chat option is easy to use and simply integrated with your Gmail account. The call is clear and fast. The mute option is easy to click and you can enable and disable the video without any hassle. Our team prefers this over any other video call tool.

Cons

So far no cons for this product and I highly recommend using this if you are handling a small business agency.

Review Source

Jakia H.  
Research Assistant  
Market Research  
Used the software for: 1-2 years

### "Google Chat"

August 21, 2021

5.0

Pros

For instant massaging, Google chat is excellent. I am using it for 1-2 years and i am satisfied with this platform. It can be used with any devices like mobile, laptop, tablet etc with great speed. Its very easy to use and set-up is simple.

Cons

It should improve new features and sometimes pop up massages are boring.

Review Source

VR

Verified Reviewer  
Creative Services Project Manager  
Public Relations and Communications  
Used the software for: 2+ years

### "Simple chat option fully integrated with G Suite"

June 26, 2020

5.0

I use Chat for simple communication needs. Whether work related or just for chit chat.

Pros

What's not to like about Chat? I want a platform that I can chat with colleagues/friends inside and outside of my company that has emojis, can send images, videos, GIFs, etc. It does that simply. The fact that it's part of Gmail just sweetens the deal. Can't go wrong.

Cons

All I'd like is to have an integrated GIF search within Chat (a lá Slack). To me, that's literally the only thing that's missing.

Review Source

Allen E.  
President  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Simple and Easy to Use"

September 28, 2023

5.0

Pros

Google chat has a simple interface and is a basic chat for 1:1 or team functions. I like that it is part of the google ecosystem.

Cons

its very basic, more business like and less fun like whatsapp.

Review Source

JS

John S.  
ICT Director  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Google Chat is a Powerful Agent for Communications"

November 28, 2022

5.0

Google Chat is useful approach for quality communications in all aspect and business scope.

Pros

Google Chat has progressively made people easily communicate, and there are reliable file sharing mechanisms. Further, Google Chat has appropriate engagement with different software.

Cons

Google Chat is a quality program with coordinated approach for online communications. The system has maintained flawless features.

Review Source

Michael S.  
Quality Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Good Cost Effective Option "

November 28, 2020

3.0

Overall, Google Chat is a budget friendly cost-effective option to keep your organization communicating in a remote environment, but don't expect a lot of features.

Pros

Chat is a good option for communicating in today's remote environments. It will get the job done for a quick communication tool to keep your business running. The mobile compatibility is a nice feature.

Cons

Chat lacks the robust features you will find in paid or subscription options. There are definitely limitations as to what you can do.

Review Source

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