# Page 22 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 22 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 22 - Reviews of Google Chat

## Showing most helpful reviews

Showing 526-550 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Russell C.  
Email Developer  
Religious Institutions  
Used the software for: 2+ years

### "Greatest chat client outside of Slack"

May 16, 2018

5.0

Great app for chatting and messaging people. I use it more compared to a standard MSM app on my phone.

Pros

Great service that's offered with gmail. Great for chatting with friends and coworkers. Great way to stay off your phone if you just need to send a quick message to someone.

Cons

You can only use this app with data on your phone. There's no SMS option since they removed it. So if you're in spotty service and rely on this app heavily, you'll have to move to your standard SMS app.

Review Source

Keyur S.  
Architect  
Architecture & Planning  
Used the software for: 6-12 months

### "Personal and genuine review of Google chat"

April 23, 2022

4.0

Very good for my meetings and group discussion.

Pros

Very efficient for meetings and projects Good quality of video call Helpful for office use Better for professional chatting and meetings.

Cons

Not recommended for Personal use because less people are available who uses Google Chat Not better for personal chats

Review Source

Jenny P.  
Content Marketing Specialist  
Marketing and Advertising  
Used the software for: 2+ years

### "Quick Chat to get Answers Fast"

December 7, 2018

5.0

This helps me quickly contact friends, family and colleagues as well as outsourced creatives.

Pros

I'll be honest - it's so easy to use I didn't even realize Chat was software! I like that I can use it on my computer as well as on my phone and I can get answers fast, whether conversing with a coworker or asking my husband for a favor! I also like that it sort of "blinks" on my screen when someone is contacting me.

Cons

As far as I can tell, there are no cons associated with G Chat.

Review Source

DF

Daniel F.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "The instant communication tool integrated into your email!"

April 28, 2022

5.0

My experience is very good. I've never had problems using it, it's always available and integrated into my email. It's really good.

Pros

It's very good because you can make real-time communication integrated with your email screen. You have it all on a single screen, all integrated, and keep your full focus on the work at hand, without distractions from other tools.

Cons

The tool is excellent, but if it's to point something, it could have more emojis.

Review Source

Ashley D.  
Office Administrator  
  
Used the software for: 2+ years

### "Just like texting, but better! Makes communication in the office, at home, and on the go effortless."

June 11, 2018

5.0

Pros

Chat is just like texting, but better. You can use it on the computer and on your phone. While working on the computer you can add screenshots and links, and the same goes for when you use your phone. You can group chat or chat individually. I used Chat when I taught, and now I use it in business, and I also use it personally.

Cons

To be honest, I am not sure if I don't not like anything. Everything works well from the computer to the app on my phone.

Review Source

GG

Gracie G.  
Travel Coordinator  
Hospitality  
Used the software for: 2+ years

### "Google Chat is a Necessity for Team Communication "

January 27, 2022

5.0

I use Google Chat every day, many times throughout. Working remotely in a company that has many employees around the country and abroad can be challenging to communicate with. Google Chat allows for us to converse immediately and effectively with all!

Pros

Easy to use, instant messaging amongst the team which is critical when working remotely.

Cons

There is nothing I dislike about this program

Review Source

kwandile Mabutho K.  
Reviewer  
Accounting  
Used the software for: 6-12 months

### "G CHAT REVIEW "

December 7, 2023

4.0

Pros

Its great fro sending a wide networking of messages to a team

Cons

The instant messaging is not instant it is slow and has lags

Review Source

Ariyan T.  
Graphics designer  
Information Technology and Services  
Used the software for: 1-2 years

### "Best video calling site ever"

September 1, 2020

5.0

First time I use another site for call and live meeting. But That site was very slow and video quality was poor. That time I searching for a good site. After that, I find out google chat site. And I really satisfied with this site.

Pros

This is the best software for video call and lives class. I take my all live class with this software. Most of student and friend use this. That's why I can easily connect with them. This is the most useful Software. I love this google chat service vary much.

Cons

There are no major least about this software. But some browser does not support this. But I think this is my computer problem. Overall google chats the best for me.

Review Source

VR

Verified Reviewer  
Senior Associate  
Accounting  
Used the software for: 2+ years

### "No frills messaging service"

May 24, 2021

4.0

Overall, my experience has been positive but I much prefer it for personal use rather than professional use.

Pros

I utilize g chat for both professional and personal use. It is simple and intuitive. If you are logged into gmail, you are logged into gchat. It's great if you are already part of the Google ecosystem.

Cons

There are a few cons that can be bothersome. I've had issues with quality with large images or videos though I am given the option of sending with original quality.

Review Source

LB

Lindsay B.  
Editor  
Writing and Editing  
Used the software for: 2+ years

### "I use it daily!"

February 20, 2021

5.0

This is a must for healthy and convenient work communication! All teams need to be able to communicate quickly while working from home, but I also used it while working in the office too because it can save so much time when all I need is a quick response.

Pros

I cannot imagine working without access to chat. I rely heavily on this to be able to communicate daily with my coworkers, especially during pandemic life. And it's so easy to turn it into a video or voice call if needed. I also like that I can easily create group chats, take the conversation off the record, or search my email using keywords to see past chats.

Cons

I haven't had it happen as much recently, but there was a period of a few months when I was continually being logged out of chat and had to wait a few hours to successfully log back in. I'm still not sure what the issue was, but thankfully it seems to have resolved itself.

Review Source

JF

Jenna F.  
Teacher  
Education Management  
Used the software for: 2+ years

### "Google Chat is Where It's At"

May 8, 2023

5.0

This is so easy and convenient as a teacher!

Pros

Google Chat allows me to contact my students while they are independently working on their chromebooks. I am able to provide feedback to work, send reminders to get on task, and motivate them.

Cons

Aside from students overusing it with there peers, no complaints here!

Review Source

DR

Don R.  
SEO Specialist  
Internet  
Used the software for: 1-2 years

### "Google Chat Works Well for Teams"

February 24, 2022

5.0

Google Chat is a great tool for any team/business to use. It is a great desktop application to get messages out or ask questions.

Pros

I like software that is simple to use and Google Chat makes it easy to add users and begin communicating. When I want to contact a team member, I can simply send them a chat message and start a conversation. Google Chat allows you to attach documents and images. You can also chat with your whole team.

Cons

The notifications do not work all that well. The red dot does not always appear when a message comes in. Anytime your internet connection flickers you need to refresh the page or you will not get your chats. I also wish you could format the chats a bit. Once you click enter the message goes instead of allowing a return. So communication may be off.

Review Source

Barbara G.  
Owner  
Arts and Crafts  
Used the software for: 2+ years

### "Great way to quickly communicate!"

September 21, 2019

4.0

This is another win for the Google Suite tools. I will continue to use chat as a form of communication to my contacts!

Pros

This is another win for Google. I have used chat many times versus Facebook or text. If I see that someone from my contacts is online while using email, we can use chat. I also like that we have a record of these conversations for future reference if necessary.

Cons

I have had to turn off chat a few times because it's too easy to abuse and can be a time waster. This is a personal preference, but overall I have no complaints.

Switched from

[Workplace from Meta](https://www.capterra.com/p/168669/Workplace/)

Facebook often is hacked or has issues with loading. I find that Google Suite has a lot more stability.

Review Source

Luis Enrique H.  
Senior Software Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Chat, keeps you communicated all the time"

May 27, 2019

4.0

This application it's simple but very useful. As part of GSuite, you can access it from any page. If you are using docs or sheets, you can have a window where you can see the messages from your contacts. Also, you can use it for communicating during a collaborative session on GSuite apps.

Pros

\- Easy to use (you don't need to configure anything). - Available in all Google Suite sites. - Practical and functional.

Cons

\- It's a basic chat, sometimes seems needs more features. - Don't has advanced tools like other chats.

Review Source

VR

Verified Reviewer  
Executive Assistant  
Computer Software  
Used the software for: 2+ years

### "Google Chat Review from an Executive Assistant"

January 13, 2021

5.0

My overall experience with Chat is very positive and I recommend it.

Pros

What I like most about Google Chat is the simplicity of it. There are other messaging softwares that may have \*too\* many options and features. I personally prefer software etc that has few bells and whistles and this is a fantastic basic messaging system.

Cons

I don’t have anything I like least about this software. For my level of professional usage, Google Chat does everything I need it to do.

Review Source

VR

Verified Reviewer  
Director of Technology  
Education Management  
Used the software for: 2+ years

### "The original Hangouts was better. Features are missing."

December 2, 2021

3.0

If Google would introduce the ease of use and all of the features that the original Hangouts had, this would be a pretty decent product for those companies that have Google. If you have no need for cross-domain collaboration or chats, this product will probably work pretty well for you.

Pros

Easy to use web interface, cross platform support, Gmail inbox integration

Cons

The biggest con for us is that we cannot add external users to groups or rooms like we could in the old Hangouts. Convoluted rollout of the software has caused us to move from using Hangouts every single day to abandoning Google Chat in favor of Slack.

Review Source

Ian F.  
Associate Executive Director  
Education Management  
Used the software for: 2+ years

### "Quickest instant message system available..."

December 7, 2018

4.0

The simple, effective tool for instant message.

Pros

It's quick, it's straightforward, it interfaces with anyone using the Google platform, and you have the ability to call & video within the program. Functionality is virtually a win.

Cons

There isn't very much customization that you're able to quickly employ within the product. So, for most users, there are a limited number of typical emojis/communication protocols. Not unsurprising, but still can be limiting.

Review Source

CR

Catherine R.  
Teacher  
E-Learning  
Used the software for: 2+ years

### "Google chat Review"

August 22, 2022

5.0

Overall it was great having google chat at work :)

Pros

Google chat helps me t collaborate with my team even if we are not together we are still can communicate with each other. Communicating using google chat is not only for me to talk to my workmate but also to my students. Google chat also helps us not to share our social media accounts with our students and when I am using google chat I know that I am at work.

Cons

I just hope that google chat has the reply to a specific message function also :)

Review Source

VR

Verified Reviewer  
Lawyer  
Law Practice  
Used the software for: 2+ years

### "Chat is the first thing I open when I get to the office"

March 21, 2019

5.0

Pros

Chat is the best. Simply put. I open it immediately as I get to my desk and it allows me to stay connected at all times. The universality from when you leave your desk (but are still able to continue conversations from your phone) is amazing.

Cons

Nothing. No complaints. If I had to choose, I would say customization of the sounds played when a message is received (or turning off double sounds if you are on your desktop and phone is nearby).

Review Source

Nolan W.  
Teacher  
Education Management  
Used the software for: 1-2 years

### "Great for Co-Workers but a Nightmare for Teachers."

September 30, 2019

5.0

Again, Google Chat is great whenever you actually want to use it. If you are professional, it is an amazing professional tool. It just really is a way for people to talk and, if you don't want that happening, it can be a nightmare.

Pros

I am going to try and be as positive as I can be here because, the fact is, this is a great product. The CHAT feature in Google can be extremely helpful and, when it is adults working, the CHAT function can be the difference between life or death in a business meeting. The ability to share work is essential in a good work-application and CHAT does that.

Cons

And here is where I complain loudly for a minute. I am a teacher and, holy moley, the CHAT feature can be a waking nightmare for me. It is wildly effective in helping people communicate, so good work there, but when people are trying to stop communication from happening? That's when issues arise. You made too good of a tool, Google.

Review Source

Peter F.  
Product Designer  
Design  
Used the software for: 2+ years

### "A good, simple, chat feature."

April 5, 2019

4.0

Pros

It does what it should do well. Chats are easy right from my Gmail inbox and give me the capabilities I need for file transfers, video chats, and group chats.

Cons

Sometimes a multitude of message sessions can be overwhelming, and while this is not a problem of the program, it would be great for this to be a more widespread tool and reduce the monopoly Slack has on messaging. Otherwise, like many Google products, I have few complaints.

Review Source

KM

Kennedy M.  
Graphic Designer  
Graphic Design  
Used the software for: Less than 6 months

### "Would you recommend google chat."

July 25, 2023

4.0

It a wonderful tool to use .

Pros

The google chat features were very helpful and useful, the integration was excellent.

Cons

They should improve on how you integrate with your business websites

Review Source

IS

Isabel S.  
Portrait Artist  
Arts and Crafts  
Used the software for: 6-12 months

### "Easy for all the users to use."

August 13, 2021

4.0

Overall google hangouts is good. The audio and video quality is good and a lot of people know how to use it. I just want my recordings to be private and google doesn't offer that.

Pros

I actually use this for a mastermind group that I am in. It seemed to be the easiest to use and the most amount of people were familiar with how to use it and had a google account of some sort to be able to use it. We do video conferencing over this and the quality of the calls and videos are quite good.

Cons

I really wish google respected our privacy. That's really my only issue with this software. I don't like it that they give the government all kinds of backdoors to listen in on the people of this country.

Switched from

[Telegram](https://www.capterra.com/p/180347/Telegram/)

Literally because some people didn't want to download Telegram and they don't care as much about privacy as I do.

Review Source

WH

William H.  
Automation and robotics shift supervisor  
Industrial Automation  
Used the software for: 2+ years

### "My Review on Google Hangouts "

February 21, 2022

5.0

I have a very good overall experience with google hangouts. I would recommend anyone to use google hangouts if they need a quick and easy way to communicate to other people

Pros

I like most is how easy it is to find a contact and start a conversation, Very good tool to communicate in real-time

Cons

No cons. I find google hangouts a very good tool to communicate with colleges

Review Source

RM

Riyasudeeen M.  
IT Engineer  
Retail  
Used the software for: 1-2 years

### "Google Chat Review"

May 30, 2022

4.0

First of all, Google chat is a lite and simple messaging tool to collaborate between the members of the team. Its quick and instant while sending messages and files. But the app lacks customer support and the UI should be made user friendly.

Pros

It was a good integrated with Google Workspace, so it becomes the primary communication tool between the team working on Google workspace.

Cons

Less feature and not much option to integrate with third party applications. Apart from team messaging, Google Chat doesn't server any other purpose.

Reason for choosing Google Chat

Because of Google Workspace

Review Source

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