# Page 23 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

---

Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 23 - Reviews of Google Chat

## Showing most helpful reviews

Showing 551-575 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AM

Agala M.  
nutritionist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Instant Messaging App"

February 16, 2022

4.0

Google chat has been so useful in cutting down unnecessary phone calls and online meeting in the workplace. I love that it is instant and easily accessible and it has truly made us become more productive at work.

Pros

The best thing about google chat is that it does what it is meant to do simply without any difficulty. It makes professional chats instant and possible making communication between coworkers fast and secure. It is easy to use and has just enough features to make it useful. I like that you do not have to download the app so long as you can access Gmail you are good to go.

Cons

I wish they could make text formatting easier but all in all I love the software as it makes instant messaging possible.

Review Source

Annette M.  
Escrow Accounting Assistant  
Real Estate  
Used the software for: 2+ years

### "Just like texting"

July 25, 2019

5.0

Pros

I use this product for work and personal. I like that i can continue a conversation I had on the desktop, to my phone by using the app. It’s pretty simple to use.

Cons

This is silly, but I don’t like the emoji choices on the desktop vs the choices on the app. The app emoji choices match those of which my phone has to offer while the desktop version offer generic looking emojis. I rather use the Chat software on my phone overall

Review Source

VR

Verified Reviewer  
Teacher  
E-Learning  
Used the software for: 1-2 years

### "A Review of Google Chat"

October 30, 2022

4.0

Pros

I can communicate with my colleagues without even leaving Google Chrome or even Gmail because it is just one click away.

Cons

I am really not a fan of the thread mode of Google Chat because it could confusing to find certain conversations.

Review Source

Lauren E.  
Recruiting coordinator  
Consumer Services  
Used the software for: 2+ years

### "Sometimes email won’t cut it"

March 4, 2020

4.0

When I first started using it, I didn’t like it at all and didn’t want to continue using it but now I prefer it over slack and use it all day everyday.

Pros

I love that it’s integrated in gmail within the inbox. Sometimes I need to get in touch with someone really quick and I know my email would be buried in their inbox. It’s so efficient

Cons

It’s not as “fun” to use as other services but I don’t think that’s the point of it. It’s very plain but it gets the job done.

Review Source

VR

Verified Reviewer  
Realtor  
Real Estate  
Used the software for: 2+ years

### "Google Chat - Simple, effective communication"

September 30, 2019

5.0

G Chat streamlines communication among our team members, and is easy to implement with new users right away.

Pros

Google Chat or 'G Chat' helps my team communicate easily within the G Suite environment. Love it because it's simply part of the suite and does not require members to download additional apps in the desktop/laptop version.

Cons

Conversations can sometimes get lost when many are ongoing concurrently, but you simply need to know where to find them.

Review Source

BY

Balasubramanya Y.  
Customer support exercutive  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "One of the most user friendly team communication application."

October 22, 2022

5.0

Good

Pros

No complicated layout and lags, simple communicating application with a lot of ease to access.

Cons

None as such. Use it almost everyday and its pretty good.

Review Source

VR

Verified Reviewer  
VP Demand Generation  
Hospital & Health Care  
Used the software for: 2+ years

### "GChat - Amazing for Gsuite Users"

December 9, 2018

4.0

Pros

Google chat makes it so easy to communicate with other gmail users. If your company is on gmail, chat makes for an easy way to get information, chat, etc. The videochat and calling functionality has continued to get better as well.

Cons

One thing that can really be improved is the group function and also how you see previous chats within your email. Trying to find the right group can be a challenge if you use gchat a lot.

Review Source

Alejandro B.  
CTO & Co-Founder  
Internet  
Used the software for: 1-2 years

### "Group chat with no extra cost if you already pay for G Suite"

July 27, 2019

5.0

Pros

Nice and clean UI. Great search capability. Easy to set up web hooks to notify in specific channels

Cons

Does not allow threading, too few ready made integrations with common working tools, compared to slack

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

The free version of slack does not retain history after 10000 messages, and we didn't want to pay extra money having google chat included in g suite package

Review Source

VR

Verified Reviewer  
Data Analysis  
Civic & Social Organization  
Used the software for: 6-12 months

### "a google suite chat tool that is best suited for non tech teams"

August 1, 2019

3.0

it is best suited for non teams where they don't want to shell out additional costs for a premium version of slack and they already have G suite with them. In our case we had to abandon G Chat and go back to slack as that suited our needs better.

Pros

there is no special set up involved. every user present in gsuite has access to the google chat hangouts. anybody can administrate it and no special knowledge is required. it has very high reliability and almost zero down time

Cons

It is poorly designed in many ways. while screensharing the bottom is covered by a gray bar making it nearly annoying and almost impossible to do code sharing or team debugging. there is no option to mute others during a video call or an audio conference except by the host which means you are subject to the noises from everybody. The readability and themes of the chat bar are rather unimpressive too.

Alternatives considered

[Slack](https://www.capterra.com/p/135003/Slack/)

Reason for choosing Google Chat

we ended up letting go of Chat while choosing Slack.

Review Source

Sadie R.  
Assistant Director, MIS Career Management  
Higher Education  
Used the software for: 2+ years

### "Google Chat Review"

June 12, 2019

5.0

I use GChat to communicate with team members and friends every day.

Pros

Google Chat is very easy to quickly communicate with other teammates or staff members. It is VERY simple and there isn't anything to learn prior to using it. Most people already have a GMail account so it is quick to access.

Cons

There isn't anything that I don't like about the software. I will say it is just a little limited, not as many features as there could be.

Review Source

BJ

Brittney J.  
supervisor  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Keeps me InTouch "

December 21, 2022

5.0

It is great and still is great! I still use it to chat with people and send them pictures.

Pros

That I can keep in contact with my family and have no worries. My iPhone family member owners we have a hard time send each other things through my Samsung that is clear so Google chats really helps

Cons

I really like this software really easy to use. Fast alerts we aren't waiting all day to receive messages.

Review Source

KC

Kenny C.  
Track and trace specialist  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Great chat "

September 27, 2023

5.0

My experience using this platform is great and very fun, I recommend it to use

Pros

What I love is the easy way to use it and all the fun features that has the platform

Cons

Sometimes the platform is a little slow, I don’t know why

Review Source

Jeff W.  
Creative Director  
Graphic Design  
Used the software for: 2+ years

### "Cross-Country Chat Champ"

March 15, 2019

5.0

G Chat has saved many meetings from the laggy, bitmapped doldrums.

Pros

I work with employees across our branches in the US and Canada and haven't found a single better alternative to G Suite Chat. No sign-up, no strings, just a great way to connect.

Cons

The reliability, while it has gotten better over the years, can be a little shaky when it comes to video and audio quality, but I'm happy to chance it because it's a rare occurrence.

Review Source

María G.  
Financial Account Manager  
Banking  
Used the software for: 2+ years

### "Powerful and highly glorified Business Instant Messaging tool."

March 10, 2022

5.0

Enhance great files sharing. Enahnce great team collaboration and communication.

Pros

I like ease to chat with my friends,colleagues and customers using instant messages. It's simple to use.

Cons

This tool is very convenient with business instant messaging hence I lack any to dislike .

Review Source

Amelia F.  
Content Manager  
Writing and Editing  
Used the software for: 2+ years

### "Great Tool for Chatting With Colleagues"

November 3, 2020

4.0

Overall, I think Chat is another great product from Google that I use on a daily basis.

Pros

Google Chat is great because I can keep my email and chat all within one screen, and Gmail is my preferred software as well. I also like the easy accessibility to video chat from the same chat window.

Cons

I would like if you were able to drag and drop images into the chat instead of having to provide a google link to redirect the other user to.

Review Source

VR

Verified Reviewer  
Sales Associate  
Apparel & Fashion  
Used the software for: 2+ years

### "Chat: A Tool for Personal and Professional Communication"

January 18, 2019

5.0

As a writer who frequently collaborates with others, I find this software to be a helpful tool, especially when using programs within the Google Suite. If I am working in Docs with someone, we’re able to seamlessly edit our work and communicate the changes and the reasons behind them with one another in the moment. Sometimes, work like that can be personal, so it’s great to see someone’s thought process during a creative brainstorming or writing session.

Pros

I love the accessibility of this software. The fact that you can use it on a tablet, phone, or on your desktop is so convenient, especially since many people switch devices as they move around throughout the day.

Cons

I wish it gave more clear-cut notifications that someone has contacted me (though that could be user error on my part). Sometimes I won’t notice that someone has reached out until much later.

Review Source

Anurag T.  
Dy. Manager  
Telecommunications  
Used the software for: 6-12 months

### "Team chat solution from Google - is it Hangouts?"

June 12, 2020

4.0

If you have used Hangouts then the difference are low. It is a great app for communication for business teams. Sharing files, images, intelligent bots, suggested replies, etc. make this a good solution.

Pros

It is integrated well with business systems and G-suite. You can have intelligent bots. We have bots in the Google Chat which help to automate tasks like managing attendance. You can form groups & rooms. Image sharing is easy, File sharing is included and suggested replies are great.

Cons

Looks unnecessary attempt to get something out of already existing product - Google Hangouts. It is simple looking without good customization ability. Integrated capabilities like playing videos or previewing files inside the Chat application itself, would have made it better.

Review Source

Vladyslav A.  
Implementation specialist  
Computer Software  
Used the software for: 2+ years

### "Does it job"

May 13, 2022

4.0

Pros

It's very easy to use and integrate into your job, the interface is user friendly

Cons

The problem with this product is that it lacks features that the competition has and you end up opening two tabs with two different programs when you could be using just one

Review Source

mD

mouss D.  
marketer  
Marketing and Advertising  
Used the software for: 1-2 years

### "the impressive software for teams work and buisness environments"

December 21, 2022

4.0

sole a lot of problems specially in team working it makes the communications easy

Pros

what i ally like it in google chat t's provides instant messaging and groups chats to make the communications asy between the others plus realize projects with simple way

Cons

yes i like this software but soetimes i find some difficults in file sharing specially in team work sometimes not always ,

Review Source

Luke W.  
Specialist  
Utilities  
Used the software for: 2+ years

### "Ideal Business Communication Suit"

December 22, 2018

5.0

Chat is ideal, extremely fast, great to have options for separate file storage and backup to check on past communication. Offers easy file sharing, adding additional people to a group, and IT'S FREE!!

Pros

Very simple, easy to setup, installs across all Windows, Mac, and Linux operating systems without issue, provides minimalist approach to quick communication around the office and around the world. Useful in our small office for getting things shared and keeping customers updated.

Cons

Limited video chat quality, about as good as any other which is disappointing because I'd like to use just one software for all chatting/email/file sharing/video chatting but looks like we're still stuck. Annoyingly Facebook Video Chat works the best but (as we all know) Facebook is the worst thing in the world.

Review Source

RR

Regina R.  
Family Engagement Specialist  
Education Management  
Used the software for: 2+ years

### "Could not work without it."

June 27, 2022

5.0

I love it. Its a great way to communicate with coworkers.

Pros

Google chat has become part of my workflow. It helps me communicate effectively with co-workers in real time. If i have a question or need help i can reach out quickly and get answers.

Cons

I have no complaints, wouldn't change a thing!

Review Source

Simon L.  
Junior Art Director  
Marketing and Advertising  
Used the software for: 2+ years

### "Nice as a built in addition to Gmail, but overall somewhat lacking."

February 10, 2021

4.0

Chat is used daily at our workplace and does what you expect it to do. Though I feel there's definite room for improvement.

Pros

\+ Being built right into Gmail makes it very convenient to use. + Has all the basic features that you expect. + Searching for emails also turns up chat messages.

Cons

\- It's a hassle to share multiple images at once, needing to paste them separately, as well as open them in separate browser tabs to look at them.

Review Source

SU

Sachin U.  
Legal Lead  
Legal Services  
Used the software for: 2+ years

### "Sending a message is now easier within the organisation"

March 6, 2023

5.0

Over all the best software to chat within the organisation.

Pros

This software is very much important within the organisation to communication. Now we don't need to send emails every time to communicate. This feature has made communication easy and better.

Cons

As of now, i don't feel what I don't like about this software. This is great software.

Review Source

VR

Verified Reviewer  
Project Manager  
Telecommunications  
Used the software for: 2+ years

### "G Chat is very easy to use."

May 23, 2018

5.0

Pros

I love that G Chat is connected to gmail. It is easy to create groups and organize contacts. Within the message itself, I like that you are able to easily add people to the conversation and start video calls.

Cons

I dont really have a con for this software. I have not really figured out a use for the "draw a message" tool. Other than that, I think GChat is easy to use and is a great value for the price.

Review Source

VR

Verified Reviewer  
Founder & Director  
Events Services  
Used the software for: 2+ years

### "Chit Chat Time"

September 28, 2020

5.0

Overall, my experience with Chat is great and is a much better alternative to just texting.

Pros

I love Google Chat because it helps me easily communicate with my internal team for my business. I can also easily google mail search topics and conversations that include the Chats.

Cons

I don't like the fact that its a bit difficult to copy multiple messages at once within the app. It only let's you copy one "dialogue" box a at time.

Review Source

Similar Products

Featured