# Page 24 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 24 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

---

Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 24 - Reviews of Google Chat

## Showing most helpful reviews

Showing 576-600 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Student  
Computer Software  
Used the software for: 2+ years

### "Helps you connect to people of your GSuite"

August 31, 2019

5.0

Makes communication possible without sharing phone numbers, which is very good

Pros

My university uses GSuite, and hence the Chat feature, works really well. I can quickly ping anyone from my university with just their names. It is present within gmail itself, so it helps keep things organized and at one place

Cons

I would have liked the emojis to be better and the chat to optionally support stickers :P it is a little bit basic

Review Source

Oupa N.  
web developer  
Internet  
Used the software for: 1-2 years

### "Let's find out"

December 21, 2022

5.0

online communication and passing awareness to clients

Pros

Good and easy to use for one to group messages

Cons

Pop-up texts(messages) can disturb sometimes

Review Source

HB

Hollie B.  
Admin Clerk III  
Public Safety  
Used the software for: 2+ years

### "Google Chat Review"

July 25, 2023

2.0

It used to be great until the update.

Pros

I like to have the ability to talk to all of my coworkers since we have 2 buildings in 1 different locations.

Cons

I do not like the newest update where I'm needing to open the chat in a large page instead of 1 simple click of a small chat box. I shouldn't need to switch pages to contact my coworkers. I should be able to click their name is it creates a small chat box.

Review Source

Sarah B.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Chat is Clutch"

April 18, 2019

5.0

I'm solving issues minute by minute with Chat! It's super helpful for my team.

Pros

I use Google Chat every day to converse with my co-workers and keep workflows going. The functionality within Gmail is extremely useful, as we can pass along links to Google Drive and other Google software within the chat window.

Cons

Honestly, this software is amazing. I think the thing I like least is that I use it for personal chat as well!

Review Source

ZK

Zach K.  
Freelance writer  
Writing and Editing  
Used the software for: 2+ years

### "Google chat for home and work"

October 13, 2022

5.0

Pros

I love the ease of use, the easy deployment of the program, and how widely connected you can be.

Cons

File sharing is practically non-existent.

Review Source

VR

Verified Reviewer  
Developer  
Financial Services  
Used the software for: 2+ years

### "Great messaging tool along with Gmail"

September 11, 2020

4.0

As a whole, this a great messaging tool for everyone specially gmail is a well know email server and if you already have one, google chat is one click away.

Pros

When in PC, this can be access along when you access gmail account. I am surprised that this allow to communicate with corporate google account against personal one.

Cons

The outdated UI under mobile application. The effects and other feature is a bit turn off while using the app.

Review Source

JK

Jenny K.  
Design Director  
Graphic Design  
Used the software for: 2+ years

### "Love hangouts but lacks in updates"

July 27, 2021

5.0

Google hangouts is so popular but is behind on modern updates.

Pros

I love this software. My closest friends use it and it's just better than texting to be honest. Maybe it's because we've used it for over 10 years, but it's a great option to chat with your friends while working at the same point and not having to look at my phone.

Cons

Hangouts is great, but it needs updates! It feels like the developers barely update this program and I know SO MANY people use it. First of all, PLEASE let us delete chats if we mistype/mischat. I do this all the time and it's so frustrating. Second, would love to update to where the user has the ability to "love" "like" etc on chats.

Review Source

NL

Noman L.  
Data Analyst  
Retail  
Used the software for: 2+ years

### "Totally Recommended if you are a Gmail user. "

July 17, 2022

5.0

Pros

Its very easy to use. If you use Gmail for your work then Google chat is very helpful to work with colleagues. easy access to google meet if want to meeting with colleagues.

Cons

popup at bottom on Gmail was a good option. I could chat while checking emails and other things. I'm really missing it. otherwise everything is good

Review Source

VR

Verified Reviewer  
Lead Designer  
Textiles  
Used the software for: 2+ years

### "The closest thing we have to AIM!"

December 6, 2018

5.0

Excellent way to stay in touch with friends

Pros

Easy and familiar functionality. I love that the chat logs are automatically stored and searchable within my Google inbox when I need to reference things back.

Cons

I wish the conversations could be organized by day, hour, etc or over any sort of time period. The interface can make one long rolling conversation hard to sift through. Just a minor complaint.

Review Source

Keziah M.  
Telemarketer  
Education Management  
Used the software for: 1-2 years

### "Great software but outdated"

February 16, 2021

4.0

I loved the software but highly think that it was not made for large groups or companies. If you run a small company or group, I would recommend you get this software.

Pros

1\. I like that it integrates with Gmail and Google Calendar. 2. compared to other similar soft wares that charge, google hangouts allows Screen sharing for free. 3. Its great for internal conversation within the company. 4. Its very easy for one to set up and use.

Cons

What i like least about the software is that it requires a very stable and high bandwidth for it to be used, otherwise the quality will be poor.

Review Source

Ali B.  
Business Development Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Chat is Amazing!"

September 9, 2019

5.0

Great! I am a big fan and recommend it to anyone considering it.

Pros

I love the chat feature through Gmail. It makes it so easy to communicate with other departments or people in the company. Working for a large org like Groupon it is a daily necessity!

Cons

There is nothing I do not like about it. If anything something it is spotty but that is purely based on internet connection and not the feature itself.

Review Source

VR

Verified Reviewer  
Communications Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Google Chat During a Virtual Era"

December 2, 2021

5.0

Pros

We had GSuite at my last job and as a marketing team, we worked remotely for a time during the pandemic. We kept in contact easily by utilizing Google Chat. Just popping on and asking a simple question and getting a quick answer back was very crucial.

Cons

No cons on my side! Absolutely love using this software.

Review Source

HH

Hristo H.  
Marketing  
Hospitality  
Used the software for: 2+ years

### "The whole Google Workspace ecosystem works like charm"

December 29, 2021

5.0

Using it as part of the Google Workspace and partners love it. It's just very well thought and implemented. The integrations are phenomenal. Strongly recommend it.

Pros

Integrated in the Google products, user-friendly, robust, great for remote work and tasks, great with Google Spaces, absolutely fantastic integration with Google products, makes life much easier.

Cons

Nothing really, keep up with the great work with this software!

Review Source

Jen M.  
Account Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "A Great Chat Solution"

August 23, 2018

5.0

Pros

Google Chat is very easy to use and a nice way to keep up with what other people are doing on your team. I can create groups depending on projects or teams. It's easy to use within email and you can search your chats later too.

Cons

Sometimes I don't notice that I've received a chat message until later. I might just need to change a setting, but I don't feel like I'm always notified.

Review Source

VR

Verified Reviewer  
Consultant  
E-Learning  
Used the software for: 2+ years

### "I really like Google Hangouts"

July 20, 2022

5.0

Pros

A good tool for any user like Google Hangouts can also be used as a chatting application instead of just web conferencing.

Cons

Nothing much to tell about its cons cause I'm still using Google Hangouts and didn't faced any issues yet.

Review Source

VR

Verified Reviewer  
Account Executive  
Marketing and Advertising  
Used the software for: 2+ years

### "Couldn't work without it"

November 9, 2018

5.0

Pros

It makes it so easy to have quick conversations. I never have issues with it not working or a lost connection.

Cons

There is only one thing I'd change. If you create a group chat, I wish it recognized if you already have a chat open with those same people. It creates a new group and doesn't recognize previous chats. You have to go back to find and click on the chat in your messages.

Review Source

SH

Sam H.  
Resident Director  
Education Management  
Used the software for: 1-2 years

### "Stay Connected with Colleagues!"

May 20, 2019

5.0

Due to not having to set up as many meetings or make phone calls, my work through the day is seamless. I can communicate my progress and ask questions, and those I'm trying to get ahold of can use this tool like a texting feature and can communicate when it's best for them. If I can't respond back, this tool is not disruptive and I don't feel like I need to put everything down to respond.

Pros

I love that I can be working on several different projects and can instantly communicate with colleagues or teammates about those projects, or ask my supervisors a quick question without picking up the phone. With how quickly everything moves in my office, the ability to connect quickly with those I work with is incredibly necessary. Google Chat/Hangouts makes it easy to not forgot about things and helps me work with fewer meetings/phone calls interrupting the flow.

Cons

I can't think of anything I don't love! I'd say that the group hangout feature could be easy to use but even that's not super hard to figure out.

Review Source

CT

Chana T.  
Nail Technician  
Cosmetics  
Used the software for: 6-12 months

### "A communication product as it's meant to be"

March 14, 2022

5.0

A quick, reliable and easy interface and system to interact with my customers - at a price point that works for me. Can't beat that. As a communication tool/product/service, this is exactly what I was looking for.

Pros

I am about as "technologically challenged" as is possible to be in 2022 and even I found setting this up and using it to be quick and easy.

Cons

Nothing missing that has jumped out at me, but then again, I'm using this as a one person business so I can't speak to any issues that might be relevant to teams or multiple users.

Review Source

KNKA

Khan Nida Khanum A.  
Software Engineer  
Computer Software  
Used the software for: 2+ years

### "Can use for quick chat and collaboration on project with client or team members"

August 10, 2021

4.0

Overall an ok software to use to connect for project discussions especially with yoru clients

Pros

It is easy to have a quick chat with your Google contacts to collaborate on a project , or have a quick call with your client to discuss about the project requirements. Easy to use for instant messaging and video conferencing

Cons

The chats are not end to end encrypted which is a big downside. Also soon hangouts will be discontinued and replaced by google meets for chats ad meetings

Review Source

MF

Mary F.  
Educational Consultant  
Education Management  
Used the software for: 2+ years

### "Communicate with Ease"

December 21, 2022

5.0

When working remotely it was key to keeping in touch with people in the office in real time.

Pros

Google Chat is a convenient way to quickly and easily communicate with people while continuing to attend a meeting or work.

Cons

Not everyone using the notification setting feature.

Review Source

Danilo N.  
Engenheiro de software  
Internet  
Used the software for: 2+ years

### "Basic chat with poor extra functionalities"

November 13, 2019

4.0

Easy to use and keep track of your conversations, but with few extra options, like native Gmail integration

Pros

Easy to use and keep track of your conversations, since you're already inside your email, whats make easy to be multi-task

Cons

Besides its accomplish its main objective that is a good chat experience, it could have more options, like better emojis, and maybe a better native integration with Gmail.

Review Source

Carlos A.  
Presidente da Direcção  
Higher Education  
Used the software for: 6-12 months

### "The best platform to send instant messages without leaving one of the most used email services!"

December 26, 2019

5.0

If you're a Gmail user, Chat should undoubtedly be a tool for you!

Pros

The ability for us to be able to write messages, send photos or even files through this tool provided in Gmail is simply extraordinary. The ability to multitask is only claimed by Google with the availability of this service.

Cons

The message reading notifications is one of the few things we can criticize with this service. Also, it would be great if Hangouts could be completely replaced by Chat, without forgetting the APIs and other stuff.

Review Source

iH

ingrid H.  
sales  
Retail  
Used the software for: 2+ years

### "Gchat at work"

October 9, 2022

5.0

fairly simple, we use it when we need to contact someone quickly. for example, if I am on a phone call with a customer and they are asking a question and I need support on it.

Pros

it works instantly, you know the other person has seen/ been alerted straight away, they don't have to open an email or another app to see it

Cons

I feel like they keep changing the interface, so I'm always trying to figure out how to use it again, it's always simple-ish, but if it's changing, I need to stop and focus and learn it again which can be annoying

Review Source

VR

Verified Reviewer  
Recruiter  
Alternative Medicine  
Used the software for: 2+ years

### "G Chat"

February 27, 2019

5.0

G Chat has allowed me to connect with individuals at any time without bothering them with a phone call or text. Information can be exchanged quickly, including pictures and attachments.

Pros

That I can easily chat with friends and colleagues. The exchanges are quick and I can review past conversations.

Cons

It can be confusing when you request a friend to have a conversation with you if they actually get the invite or not.

Review Source

Mike G.  
Video Editor  
Media Production  
Used the software for: 2+ years

### "G Chat Is A Great Chat Tool For G Suite Users"

December 12, 2019

5.0

It's been great since there is no real need to install anything. It just works on the web

Pros

We love that G Chat is included as part of G Suite. All of our users have it and it is easy to access from the web. No additional software to download

Cons

I wish there was a better notification system. Something that lived in the status bar up top on the Mac that would tell us if you have unread messages

Review Source

Similar Products

Featured