# Page 25 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 25 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 25 - Reviews of Google Chat

## Showing most helpful reviews

Showing 601-625 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Social Media Manager  
  
Used the software for: 2+ years

### "Great team intercommunication tool to save email space! "

June 13, 2018

5.0

Quick and easy chat service for team members.

Pros

Quick, easy chat facility as an added feature to GSuite which allows you to communicate with other team members without need for email.

Cons

It has been known to distract staff with recreational chat which is a pain and obviously decreases efficiency - as long as this is monitored and you can trust staff to keep a minimum not a problem.

Review Source

Tarek B.  
CEO  
Management Consulting  
Used the software for: 6-12 months

### "Google Chat : A great way to keep connected in the workplace"

October 10, 2021

4.0

Overall experience is fair, however, Google has more room to improve a number of bits and pieces and make of Google chat an amazing collaboration and chat communication platform.

Pros

Google chat not only integrates with all the google products, you don't have to acquire more skills specific to Google chat, all you need is a device (mobile, desktop or laptop) connecter to internet, and you're good to go.

Cons

What I did not like is that if you have other google IM products, you can get duplicate notifications (ie: google hangouts) Google needed to look into the possiblity of providing one unique notification.

Alternatives considered

[Google Chat](https://www.capterra.com/p/175800/Chat/)[Slack](https://www.capterra.com/p/135003/Slack/)

Reason for choosing Google Chat

Google Chat integrates not only with all of your google account provided online tools, but also with a number of other third parties

Review Source

SK

Shazad K.  
Software QA  
Marketing and Advertising  
Used the software for: 1-2 years

### "Perfect for organisations!"

April 6, 2022

5.0

Pros

Easy to use and perfect application for when wanting to stay online on the move. Ability to send all forms of media really good for sending needed documents.

Cons

No integration into other softwares, one downside to application.

Review Source

JG

Joseph G.  
Consumer Service Representative  
Real Estate  
Used the software for: 2+ years

### "Google Chat keeps us together!"

March 26, 2022

5.0

Business problems have been solved!

Pros

Google Chat keeps my entire team connected the entire day with ease! We love how instant the chat is and how quickly we can respond to urgent requests or GIFs!

Cons

It integrates well with google websites but it a bit tougher when also using Microsoft or Apple products.

Review Source

VR

Verified Reviewer  
Full Stack Developer  
Telecommunications  
Used the software for: 2+ years

### "Good for secular users."

August 25, 2019

4.0

Pros

Simplicity. Minimum functionality. Good for secular.

Cons

I observed some issue's, there was situations when on group some users receive messages with delay. Not intuitive searching

Review Source

Sheikh Sakib Ishrak S.  
Associate Software Engineer  
Computer Software  
Used the software for: 2+ years

### "Simple messaging software"

April 25, 2021

4.0

Google Hangouts is a messaging app that focuses on simplicity. It can be a decent handy option for messaging through most platforms.

Pros

Google Hangouts works cross-platform, all conversations are cloud synchronized. Calling and chatting in groups/individual conversations are possible through most of the devices. Attachments, stickers/emojis, and other general features make it a decent messaging option. Conversations can be organized with groups and contacts.

Cons

Many advanced features are missing, compared to various other messaging software. Deep customization options, themes, chat wallpapers, contact separation, message editing/replies, message reactions, location/other content sharing, chat group administration functionalities are missing.

Review Source

SP

Steph P.  
Program Officer  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Subpar product"

December 27, 2021

3.0

It was fine to use in a pinch, especially because the cost was included in our google suite already. But it made our team look rag-tag instead of professional, compared to other products.

Pros

It's easy to use and share a link if you are already logged into google suite. One of the easiest features is when integrating with Google Calendar, a Hangout link can be immediately generated within a google calendar invite. So you don't have to go through an additional step or service to set up a link.

Cons

It just isn't as good as competitor products. The video quality is fuzzy, it regularly needs to buffer, the sound lags sometimes, and the format just isn't as nice-looking. There also aren't as many customization options as competitive products.

Alternatives considered

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Reason for choosing Google Chat

Cost, initially. But we eventually switched to Zoom.

Review Source

Sean D.  
Controller  
Internet  
Used the software for: 2+ years

### "Live saver!"

November 27, 2019

5.0

This is an awesome, functional chat software that has enabled me to quickly communicate as needed.

Pros

This is such an awesome chat software that I literally use every day for not only personally but also in business. This keeps me connected and is reliable. What else does it need to do!

Cons

My only complaint is there is talk of shutting down Google Hangouts Chat by Google which would be a blow.

Review Source

VR

Verified Reviewer  
Engineer  
Media Production  
Used the software for: 2+ years

### "Excellent if everyone is onboard"

March 5, 2023

5.0

I USED to use Google Chat all the time, but am using Google Messages more now since it integrates with my phone's SMS to communicate with those using Apple systems.

Pros

Free Texting/Chat for use over WiFi or Data and has more options than just text messages.

Cons

Not compatible with Apple products... or at least, if there WERE a Google Chat for Apple, I'd be surprised if my friends/co-workers would use it over Apple's built in chat. It would be nice if I could chat directly with THEIR chat program without THEM having to install something different.

Review Source

Swadesh P.  
Marketing Manager  
Environmental Services  
Used the software for: 2+ years

### "Key part of our remote team communications"

July 12, 2021

5.0

It has been a no frills experience for me. It's a simple app that does its job.

Pros

I love how the chat is available right in your Gmail. Keeping Gmail open with chat on is a standard for everyone in our team to be able to quickly ping each other for work.

Cons

It's a pain to write messages with paragraph spacing. You need to hit Shift and Enter to add a new line which is not user friendly.

Review Source

EF

Earl F.  
Systems Administrator  
Marketing and Advertising  
Used the software for: 2+ years

### "Instant Communication "

March 24, 2022

5.0

Google chat makes it looks easy to text, send videos, or pictures!

Pros

Having the ability to communicate at your fingertips

Cons

Does not work well if you want to use multiple accounts for yourself

Alternatives considered

[Workplace from Meta](https://www.capterra.com/p/168669/Workplace/)

Reason for choosing Google Chat

Google has perfected the chat system

Review Source

Maria Q.  
Cashier  
Retail  
Used the software for: 2+ years

### "Another great Google product"

October 2, 2022

5.0

Pros

As an avid user of all products Google, I enjoy all features over my phone's standard message application. I like the look, the way it detects spam and it is just a better application than the standard.

Cons

At this moment I honestly can't think of one.

Review Source

PC

Piero C.  
Farmacista  
Medical Practice  
Used the software for: 2+ years

### "Ottima app"

March 4, 2023

5.0

Pros

Permette comunicazione istantanea ed efficace

Cons

Essendo un applicativo Google consente accesso solo a chi ha dominio Gmail

Review Source

lB

linham B.  
Student  
E-Learning  
Used the software for: 2+ years

### "Please bring hangouts back"

May 23, 2023

1.0

Terrible, we need hangouts back, or some form of it

Pros

Sharing attachments is made quick and easy

Cons

The updates are horrible in ways i can't explain

Review Source

Kevin A.  
Business Owner  
Media Production  
Used the software for: 6-12 months

### "Google has its own Zoom"

September 7, 2021

5.0

My overall experience was really great with an internal team. I found myself using Google almost everyday or in some capacity via chat or video conferencing it was really great.

Pros

I like that it all was in what ecosystem with google. So I found that I could switch on Google Hangouts pretty easily within the Google suites account that I had. I found myself using it a lot more than opening up an external video software.

Cons

Just like with the pros, I found that I only use it internally and it was really hard externally to use Google hangouts. Not everyone had Google accounts and so it made it more difficult to connect through Google hangouts without having a Google account.

Review Source

VR

Verified Reviewer  
Client Advisor  
Human Resources  
Used the software for: 2+ years

### "Google Chat Review"

August 3, 2018

5.0

Pros

I love GChat as it allows me to quickly interact and message with coworkers, family, and friends at anytime. I can login on my PC, or I can use it on my phone. Super convenient and easy to use!

Cons

So far, I haven't run into any issues using GChat. As I mentioned above, it's easy to use and I can chat with coworkers/friends and family at the office or on the go.

Review Source

Kenil V.  
Intern  
Computer Software  
Used the software for: 2+ years

### "A chatting app from google"

February 5, 2021

4.0

It is good for use but everyone is not using it because of the fewer features and functionality. The app is not user-friendly.

Pros

\- Easy to use - Chatting with the images and emojis. - It is free to use for everyone. - Integrated with the google meet for the meeting purpose.

Cons

\- Less functionality - Require acceptance for the chat. - Problems in the notification. - Not good for the group chat.

Review Source

Steve G.  
Partner Account Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Simple Chat App"

September 20, 2018

5.0

Pros

In a world full of chat applications Google Chat does a very good job of creating an easy and useful chat experience. It attaches to GMail which is great because then you can search through your chats.

Cons

There are not as many features as you would find in other chat applications, such as gifs, but it does draw from your email contacts in Gmail which is great.

Review Source

DC

Diego C.  
Digital Communications Manager  
Education Management  
Used the software for: 2+ years

### "Chat with anyone anywhere"

February 3, 2022

5.0

Pros

I love that the chat feature is implemented so seamlessly into all of the google products and more importantly into Gmail. I love that I can with just two clicks be in contact with anyone in our organization.

Cons

Zero issues, it is meant to be a chat feature and it does that flawlessly.

Review Source

Sarina R.  
Founder  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Digital personal secretary "

February 23, 2022

5.0

Pros

The chat works Like a digital Miss Money penny or james

Cons

long update times freezing and page updates

Review Source

Tamika B.  
Sr. Human Resources Rep  
Wholesale  
Used the software for: 6-12 months

### "A Great Communications Tool!"

April 7, 2021

5.0

Google Chat is a vital tool that keeps an organization's communications open throughout the workday.

Pros

I have found Google Chat to be a great tool for chatting within the office. It is a vital tool in relaying and exchanging important messages throughout our workday. Additionally, trainers use this tool when needing to chat with management.

Cons

Google Chat has an overall easy learning curve that correlates to everyday chatting; as a result, employees feel comfortable accessing this tool throughout their workday. I personally have not experienced any negativity from team members in reference to this software. Google does a really great job in keeping their products in simple-to-use forms.

Review Source

hK

hari K.  
recruiter  
Staffing and Recruiting  
Used the software for: 6-12 months

### "best choice"

October 7, 2023

5.0

Pros

new updates and availability of options which are highly appreciated

Cons

if it have voice chat option even with locked screen like music it will help to communicate even we kept mobile in pocket

Review Source

VR

Verified Reviewer  
Programmer  
Information Technology and Services  
Used the software for: 2+ years

### "Great chat service"

March 12, 2020

5.0

Overall, good chat protocol. I will keep using with my contacts.

Pros

I've been using gChat for years. It works well and is used by almost everyone. In an age of multiple chat clients, this one is used by most.

Cons

It would be nice to have a few more options for encrypted messages. In the age of privacy and security violations, having more security like signal would be great.

Review Source

VR

Verified Reviewer  
Photographer  
Photography  
Used the software for: 2+ years

### "Google Chat"

November 12, 2018

5.0

Faster than emailing, easier than texting, nicer than calling a client! I can chat with my clients while checking email or using Hangout, Drive, etc. It is not the most professional way of communication, but it gets the job done.

Pros

Google Chat is a great way for me to communicate with clients. It's a quick and efficient way to run ideas by them and get input. It certainly is faster than emailing - just as long as the client is already online (a nice feature of Chat; you can see when they are available).

Cons

The file sharing concept is not as good as it could be, in my opinion. After attaching a file, you can't simply send it in the chat. It creates a link that opens in a new tab when clicked, which to me is a hassle. Overall, though, Chat is a nice feature on Gmail and I use it daily.

Review Source

Iliana D.  
Co-Founder  
Marketing and Advertising  
Used the software for: 2+ years

### "Great tool integrated with gsuite"

August 30, 2018

5.0

Well, we are able to integrate with teams very quickly, share information on the spot, and be available for anyone within the organization in a jiffy.

Pros

We use this tool a lot for videoconferencing and chatting. It's great to keep your chats in a single place and say, refer back to an email, or copy paste directly in the tool.

Cons

Its a good tool, it just takes some time in getting used to.

Review Source

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