# Page 26 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 26 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 26 - Reviews of Google Chat

## Showing most helpful reviews

Showing 626-650 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AA

Allanys A.  
Student  
Education Management  
Used the software for: 1-2 years

### "Best private chatting app"

May 3, 2022

5.0

I would recommend it to everyone that has a Google account because it helps you communicate with your family, friends and coworkers. Google Chat is a very safe app for chatting.

Pros

It connects with my Google account making it easier to share documents and things related to my account. I feel very safe using this app because it feels private.

Cons

There is nothing I don't like about this software, for me is perfect. The only thing is that it does not have so much recognition.

Review Source

MR

Micheal R.  
Senior Accountant  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Functional Communications Platform for Businesses"

August 26, 2022

5.0

Google Chat provides messages from one person to the other, and there are credible ways of increasing security and clarity of any information.

Pros

Google Chat supports data import, a form that allows users to connect to their respective players. Further, Google Chat provides efficient platform for files and document uploads or sharing.

Cons

Google Chat is the ideal solution for instant messaging, and it has upgraded all the features to remain relevant and suitable.

Review Source

VR

Verified Reviewer  
Digital Marketing Manager  
Consumer Electronics  
Used the software for: 1-2 years

### "Nice chatting tool"

December 7, 2019

5.0

I like google's chat option. It is easy to use and can be used with both people I work with and personal people as long as they have a google account.

Pros

I like that this chat feature is nicely contained within your Gmail email window or can pop out if you want it more visible. I like that you can chat with those that also have gmail which is typical now a days.

Cons

That you can only chat with people that have gmail but that is common for any chat program I guess. I don't like that you have to be logged into your email for it to work.

Review Source

VR

Verified Reviewer  
Front Desk & Jr. Recruiter  
Financial Services  
Used the software for: 2+ years

### "Google chat"

May 6, 2019

5.0

Overall its a good product.

Pros

\-It looks great and easy to use. -The YouTube combination makes its more fun to use. -The quality of video and voice quality is very good. - It can be used for making conference calls. - It works on both android and Windows.

Cons

\-You need to invite on Google+ to start the chats. -Its free of cost but you need invitation to Google+

Review Source

Ryan P.  
Medical Student  
Hospital & Health Care  
Used the software for: 1-2 years

### "Simple chat integrated into gmail"

July 5, 2022

4.0

Pros

It allows you to have one account to sign in to both gmail and google chat. There is seamless messaging directly from your gmail home page. Simple to use

Cons

The search feature may not always work as well as it should. Messages are often sent by mistake without being completed

Review Source

VR

Verified Reviewer  
Client Engagement Coordinator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Google Chats - simple & effective"

November 26, 2018

4.0

I use Google Chats daily. I chat with my husband while he is at work, and the chatbox sits right in his email, where he is already working. The chat box is quiet and discreet, definitely not in-your-face.

Pros

Google chats is super simple & straightforward - anyone can learn to use it in under 5 minutes. The features are very basic, but it works!

Cons

Sending pictures & videos seems to create hicuups often. The media won't load or send, and often chats tells me the photo or video is "too large" to send, and I'm not trying to send huge high-quality media.

Review Source

IA

Igor A.  
Customer Experience  
Computer Software  
Used the software for: 2+ years

### "Hangouts Review"

October 1, 2021

4.0

google chat is the best and fastest corporate messaging tool, easy to use and fully integrated with google

Pros

google hangouts is very easy and quick to use, fully integrated with gmail, it helps me a lot to communicate with my customers and suppliers

Cons

unfortunately there is no possibility to make a call to a user who does not have a google account, and it is also not possible to place personalized photos in groups

Alternatives considered

[Slack](https://www.capterra.com/p/135003/Slack/)

Review Source

Evan J.  
Senior Software Engineer  
Computer Software  
Used the software for: 2+ years

### "One of the best chat programs"

April 19, 2019

5.0

Pros

I love chat, it use it almost every day. it has tons of features, and integrates into all of their products I use. I love that it is right there in my mail app, and in hangouts, and on my phone.

Cons

I don't love that my last comment to/from a user is saved and i see it when i open the chat window. although this may be a setting that can be changed.

Review Source

VC

Victoria C.  
Digital Support Admin  
Telecommunications  
Used the software for: 2+ years

### "Google Chat Review"

March 4, 2023

5.0

Scheduling team meetingsEffective Communication through instant messaging.

Pros

Google chat is easy to use because it works on all smart devices like Androids, and Apple. You can also install the Google chat app on your desktop.The app allows you to schedule meetings easily.The app has google search capabilities with the ability to filter for discussions and shared material.It's more secure to create private chat rooms and speak with only the individuals you need to.

Cons

The application requires internet to work well.

Review Source

KK

Kseniya K.  
P&C Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "GOOGLE Chat Review"

December 31, 2021

3.0

I found it mostly convenient for quick instant messaging for those who are in the call (live), however I will also use alternatives if they are more comfortable

Pros

Not so many features cold be complemented from my side: it is mostly convenient for quick instant messaging for those who are in the call (live)

Cons

I did not appreciate all of the features, sometimes it was quite lagging in sharing data with the ret of the attendees

Review Source

MT

Mary T.  
Teacher  
Education Management  
Used the software for: 2+ years

### "Real time chat and response for teachers"

May 31, 2022

5.0

Pros

I love being able to communicate with other teachers, students, and admin in real time.

Cons

I would like an easier way to set availability other than manually.

Review Source

Nabeel B.  
Recruitment Specialist  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Good chatting tool but not very good organization communication tool"

July 5, 2022

4.0

Pros

Instant chatting, communication and the ease of using it.

Cons

There are very less features available, there is no way for you to get out of unnecessary chats in groups unless you leave the group.

Review Source

SM

Stephen M.  
Self employed  
Civic & Social Organization  
Used the software for: 6-12 months

### "Google reviewing "

June 30, 2022

5.0

I love it works great wall switch to another video call App

Pros

Easy to use easy to understand works well with others also is super responsive to the new software update on the database definitely efficiently useful

Cons

The last update kept logging me out every time I tried to link in with others it would freeze so thanks for the new update the software is working properly and quick

Review Source

VR

Verified Reviewer  
Media Content Specialist  
Religious Institutions  
Used the software for: 2+ years

### "Convenient Communication Tool "

December 10, 2019

5.0

It is convenient for asking a quick question or checking if someone is there at their desk. However, messages can also be easily missed and not noticed because notifications are not as obvious.

Pros

Since most people have their personal or corporate gmail email accounts open, google chat is very convenient to use when communicating to others quickly. It is also convenient that you do not need to download a separate program if you already have the Google Suite; chat just needs to be enabled and turned on.

Cons

Message notifications are not as obvious as in other programs, such as Skype. Having an app version of other chat programs, such as Facebook messenger and Skype, makes it easier to continue communication when you are away from your desk or away from your computer.

Review Source

VR

Verified Reviewer  
Small Business Owner  
Retail  
Used the software for: 2+ years

### "JAM Google Hangouts Review"

August 15, 2022

5.0

While Google Docs is an inexpensive software in which is used for meetings, I do not recommend the software. I feel this is not the software I would be looking for when it comes to meeting for work. The software does not hold up to my expectations. Not a great value in use of Google Docs.

Pros

Google Hangouts is easy to use, and has decent speed when it comes to messaging. The software is an inexpensive way to schedule a meeting. I can also pause chat when I need to. The software allows for easy exit out of the messaging when I have an emergency to rush to.

Cons

There needs to be more features on Google Docs. I feel that Google Docs is almost as if it is another free phonic type of a software. Not worth the space on my phone. Too inexpensive when it comes to meeting for work messaging or otherwise.

Review Source

Dan L.  
Digital Marketing Specialist  
Human Resources  
Used the software for: 2+ years

### "Been using Google Chat for years to communicate with co-workers."

December 13, 2019

5.0

Great chat tool to stay in touch with your work colleagues.

Pros

Simplicity. Gchat simply works and it provides all the functionality I need. Combined with Gmail and Hangouts, it has everything you need in a chat and meeting tool.

Cons

It suits my needs pretty perfectly. The interface could definitely use modernizing as it has remained the same for many years.

Review Source

An N.  
President  
Design  
Used the software for: 2+ years

### "GChat User for Years"

November 15, 2019

5.0

Real time chatting cuts down on so many emails and confusion.

Pros

Just like any other google product, its syncs up to all other google applications and with so many people using G mail, you have the same username for all your contacts.

Cons

I wish that more people outside the United States of America used this software more. They are sort of behind the times.

Review Source

KF

Kaden F.  
Client success Specialist  
Marketing and Advertising  
Used the software for: 2+ years

### "Great IM"

June 23, 2022

5.0

Pros

Google Chat's has allowed us to easily communicate among employees for years! The chats search features help keep things in order, and allow for quick file transfers! The chats themselves are easy to read and interactive.

Cons

Some times the search features is not great, and notifications can be buggy.

Review Source

VR

Verified Reviewer  
Digital Marketing Manager  
Wholesale  
Used the software for: 2+ years

### "I use google chat to communicate with coworkers on a daily basis."

May 16, 2018

5.0

Pros

I like that google chat is a simple interface. I use it to communicate with coworkers on a daily basis. It is also very helpful when working remotely. The video feature has also been quite handy.

Cons

I use google chat simply for the communication feature so I do not (personally) need all of the "bells and whistles". No cons come to mind.

Review Source

VR

Verified Reviewer  
Business Services Specialist  
Higher Education  
Used the software for: 2+ years

### "Absolute Must have for Team Communication"

April 28, 2020

5.0

I would highly recommend this software to anyone looking to bolster team communication.

Pros

Google Chat is hands down one of the most, if not the most effective team communication software. It's easy to use, cost effective, and great for organizing groups.

Cons

Some users struggled with the learning curve, but Google offers a comprehensive guide to counter this.

Review Source

JR

Jocelyn R.  
Technical Support & Training Unit Head  
Financial Services  
Used the software for: 2+ years

### "Joe Ruma Google Chat Review"

December 21, 2022

5.0

None

Pros

The feature I like most about using google chat is connecting google meet to it. You can also create a chat group. You can also make a new meeting directly to the chat.

Cons

You cannot use this software offline. The google chat will only work if you have internet access which is given. In the future, I hope you can also use this offline

Review Source

JM

John M.  
Office Supervisor  
Consumer Services  
Used the software for: 2+ years

### "Google Chat can be very useful in the office"

November 19, 2021

4.0

Very positive overall experience. We have our own chat system that the floor workers use that is part of our phone system, but chat allows management (on the floor) an quicker alternative as we use it with their cell phones to get information across the management team quickly.

Pros

It allows quick chats between our management staff to keep everyone on the same page.

Cons

Previous updates to Google Chat, Hangouts, etc. have been very painful to install and keep everyone on the same updated platform This could be as much to do with our own security and systems as Google though, but even their updates weren't always easy to find.

Review Source

kS

kartik S.  
INFORMATION SECURITY ENGINEER  
Banking  
Used the software for: 2+ years

### "Great software for texting."

October 6, 2022

4.0

It has been a decent experience while using google chat, easy to use and a cost-effective solution.

Pros

The best part about this product is it's easy to deploy within firms and shares information instantaneously without any delays.

Cons

They should work on their customer support service, security features, GUI and Emojis.

Review Source

VR

Verified Reviewer  
Development and Grants Manager  
Performing Arts  
Used the software for: 2+ years

### "I love G- Chat "

October 4, 2018

4.0

Pros

It's a really easy and quick way to communicate with your contacts. Nice looking interface and fun additions like emojis and drawing. You can also choose to have Google save all your chats for reference.

Cons

The mobile version (called Hangouts) has bugs in terms of notifications and letting you know if your friends are "active."

Review Source

Amy B.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Wonderful product!"

June 15, 2021

5.0

Overall a good option for any sized business due to it's ease of use.

Pros

Google Chat is an easy to set up, implement and use product that helps my whole team stay connected. Forming groups within it makes quick communication very slick.

Cons

I don't really have anything bad to say about this software as it meets and exceeds the needs of my staff.

Review Source

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