# Page 27 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 27 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 27 - Reviews of Google Chat

## Showing most helpful reviews

Showing 651-675 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Max P.  
Director of Marketing Technology  
Marketing and Advertising  
Used the software for: 2+ years

### "Great free option for communicating with teammembers"

January 5, 2021

5.0

It's great for what its used for. Beyond the basic's it is just average

Pros

it's a free option that allows us to communicate with coworkers and host video calls with clients. It's a free option. Easy and intuitive

Cons

It slows down my computer a lot when video chatting or screen sharing. They always seem to be a little behind in releasing technology

Review Source

RA

Rochel A.  
Freelancer  
Consumer Services  
Used the software for: Less than 6 months

### "Meeeting or Dating"

July 18, 2022

4.0

I love the platform it allows me to connect men from a dating site

Pros

This was the chat app where my chat mates as me to open conversations with them.

Cons

I just think it’s just not as integrated as Facebook messenger. It is too focused on meeting and work related purposes

Review Source

VR

Verified Reviewer  
CEO  
Marketing and Advertising  
Used the software for: 2+ years

### "it has bandwidth management"

January 30, 2022

5.0

Pros

Google Hangouts is one of the few video apps that make it somewhat easy for users to select bandwidth

Cons

the controls overall feel clunky -- like the buttons were just randomly tossed on page vs. designed for flow

Review Source

CB

Christopher B.  
Landscape Designer  
Architecture & Planning  
Used the software for: 1-2 years

### "Whether behind a desk or phone, you can chat and not be alone."

February 23, 2022

5.0

Great. My wife bugs me all the time.

Pros

Ease of use is a priority. Familiarity to previous chat UI.

Cons

Nothing at this time. Duplication of alerts across various machines can be annoying.

Reason for choosing Google Chat

Free and I am a fan of Google

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Free

Review Source

Jesús Gonzalo V.  
Senior Software Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Great tool for communication"

April 1, 2022

5.0

Pros

I've been using it to take extra lessons from an English tutor who hosts the session on google chat, it's an amazing and light way to communicate with her.

Cons

No cons at this point, everything is going smoothly

Review Source

Ezechiel Narcisse A.  
CEO  
Marketing and Advertising  
Used the software for: 6-12 months

### "Google chat is a great communication tool for teams"

July 27, 2022

4.0

I love using Google Chat to collaborate with my team. It's really intuitive and easy to get started with. I like that I can chat with individual team members or with the entire team at once. It's great for sharing files and it allows me to keep track of the entire team's project tasks and goals.

Pros

A lot of my co-workers have started using Google chat to chat about various things and it has helped us collaborate and get things done. It has also helped us scale, with the ability to add new members to the conversation without the need of a new invite. If you need a tool that lets you chat with your team and also host video calls, this is the one to use.

Cons

for now, this application suits me very well

Review Source

jB

jose B.  
technical service  
  
Used the software for: 1-2 years

### "Since I've been using google chat I've had better communication with family and friends."

June 6, 2018

5.0

Pros

What I like most about google chat is that you can not only chat via text, but you can also do it in the form of voice chat video chat is excellent service on the goole platform and also provides a free service also is can send and receive images in real time I also like it because not only to use the chat has to be only a computer you can also do it from your smart phone is an excellent service thanks to google chat I can communicate with several people at the same time , as I can also make a video chat with several people at the time for me to have been the best software that has the Google platform I recommend it to the users so that their communication is much better.

Cons

What I do not like about Google chat is that it is not as private as, for example, the intelligent service of the United States has access to all conversations inside and through Gmail. At least that should be confidential. I do not like that they only have one client. for windonws 2000 because they should have more clients on that part are the things that I do not like.

Review Source

SJ

Sara J.  
veterinary assistant  
Veterinary  
Used the software for: 1-2 years

### "Great for timely communication, but needs to be more specific on user"

February 18, 2022

5.0

Pros

I loved the ability to quickly and effectively communicate between staff members, and share files quickly

Cons

The biggest issue with this software is when used on the desktops, chats and messages where only under the computer name...for example if John Doe wrote a message from the receptionist computer, I wouldn't know who wrote it..I'd only know that "Reception" sent a message. I would have liked a more precise idea of who the actual user was. So for example, you could login to hangouts on whatever desktop, but you should need to login under a specific name..perhaps thats user error?

Review Source

BS

Burak S.  
Developer  
Computer Software  
Used the software for: 6-12 months

### "Pros and Cons of Google Chat for Communication and Collaboration"

March 6, 2023

4.0

Pros

\- its making easy to collaborate with team members and share files.- Allows users to communicate through direct messages, group chats, and video calls.- The search feature in Google Chat is very powerful, allowing easily find specific messages or files.- Allows users to customize their notifications and settings, which can help to minimize distractions.

Cons

\- Compared to other communication tools like Slack or Microsoft Teams, Google Chat has fewer features.- While Google Chat integrates well with Google Workspace, it does not integrate as well with other third-party tools.

Review Source

Lars D.  
Communication Specialist  
Media Production  
Used the software for: 2+ years

### "If You Use Google, This is the Best Way to Chat"

March 26, 2019

5.0

Pros

Chat is super easy to use across any platform. There is no need to install an app to use it, but it does have one to make use even easier. It uses the standard XMPP protocol so it's compatibility is almost universal.

Cons

It requires that you have an active Google account, and G Suite access for the Chat part specifically.

Review Source

VR

Verified Reviewer  
Principal  
Architecture & Planning  
Used the software for: 2+ years

### "Works, but not flashy"

April 11, 2020

4.0

Easy integrated platform that is super simple and will reduce internal email

Pros

Simple IM platform - helpful for internal communications and project sharing, especially in this new era of WFH.

Cons

Not as sophisticated as Slack or other built out platforms, search function is nice but can get very crowded when mixed in with GMaail outcomes also

Review Source

VR

Verified Reviewer  
Facilities Director  
Arts and Crafts  
Used the software for: 2+ years

### "Great !!!"

May 2, 2019

5.0

The business problems that are being solved while using google chat is being able to get a hold of fellow colleagues and communicate fast.

Pros

Google chat is simple and easy to use . It allows for quick and easy communication within my workplace .

Cons

No cons at this moment .It is easy to use and allows an easy way to stay in communication with colleagues.

Review Source

VR

Verified Reviewer  
Director of Sales  
Insurance  
Used the software for: 2+ years

### "Easy way to communicate"

March 20, 2019

5.0

Love it- use it daily and found it to be very functional

Pros

My business is done 95% out of Gmail, so being able to stay on one page and speak with other team members is important. It helps save time instead of having to use Slack for quick messages. Love the product!

Cons

Need to make sure everyone is online to use and have a conversation

Review Source

Rebecca S.  
Voc Rehab Tech III  
Staffing and Recruiting  
Used the software for: 2+ years

### "My review for Google Chat"

February 13, 2019

5.0

Pros

I love Google Chat as it's just a quick back and forth with someone without having to wait for an email to go through. You can also see if they are writing or not - so you know if they are engaged or off doing something else.

Cons

I'm used to hitting the enter button and if you do that on Chat, it will send the message.

Review Source

Pietro G.  
Developer  
Information Technology and Services  
Used the software for: 2+ years

### "Once the best now fighting for the top"

June 30, 2022

5.0

Overall good

Pros

I like the fact that it's fully integrated with the google account and the room creation

Cons

The fact that if I start a new room with collegues that I have almost a room it keeps create a new one

Review Source

VR

Verified Reviewer  
Owner  
Events Services  
Used the software for: 2+ years

### "Great chat tool to use for inter-personal needs!"

July 26, 2018

5.0

It takes the original instant messenger to a whole new level.

Pros

I use the chat to communicate to employees if you have a quick question versus having to write an email out. You can add attachments and use fun emojis.

Cons

Once you delete the chat, it is gone forever. You can only communicate with others if they have a google account.

Review Source

JL

Jimmy L.  
pharmacist  
Hospital & Health Care  
Used the software for: 2+ years

### "Old software but still works"

June 29, 2022

3.0

works great for keeping up with old friends.

Pros

It's an upgrade from the old days of AOL instant messenger. Although I think the AIM UI was better looking.

Cons

kinda ugly looking. keeps telling me to upgrade to other google chat platforms and I have no idea how to keep up.

Review Source

KP

Karan P.  
BDR  
Computer Software  
Used the software for: 2+ years

### "Spending half my day on this tool every working day - love it!"

May 22, 2021

4.0

Can't imagine my work calendar without Google Hangouts/Meet - the most important collaboration tool during the virtual worklife!

Pros

The most simple and easy tool out there for online meetings, webinars, discussion, and interviews. The Google suite integration is addictive - you'll hate to use Zoom or Teams once you get used to this!

Cons

Consumes a lot of RAM even on a 16 GB machine. Shoots up the fan speed a lot. The limit on the number of participants per meeting is a little hindering. It prevents events/meetings with larger audiences.

Review Source

AG

Archit G.  
Postdoctoral Scientist  
Biotechnology  
Used the software for: 2+ years

### "Hangouts is one of the best chatting and conferencing program"

May 5, 2022

5.0

Pros

I like almost everything what Hangouts used to offer other than the file sharing. I was using Hangouts daily for chatting, conferencing and making local and international phone calls. It was very easy to use software. Sadly, Google is replacing Hangouts with Chat and Voice.

Cons

File sharing can be improved. Google should offer more file formats to share similar to what Whatsapp is offering.

Review Source

SUBHASHREE C.  
senior consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Great messaging app from google"

February 28, 2019

5.0

Pros

Chat provided in G suite is a great messaging tool. you can send direct and group messages here without any problem. The controls provided to manage notifications and status and availability are much better. You also have option to turn on/off chat history.

Cons

A nice app and I'll continue using it - no cons at all.

Review Source

Sydney W.  
Production Coordinator  
Marketing and Advertising  
Used the software for: 2+ years

### "I use Google Chat everyday!"

February 27, 2019

5.0

Pros

Google chat is extremely easy to use, think of it as direct messaging right through your gmail app! You can do everything from video chat, to calling, and can share images, and create group chats. I use google chat on a daily basis for work!

Cons

One con about Google chat is that you cannot share files, only images.

Review Source

VR

Verified Reviewer  
Senior Producer  
Marketing and Advertising  
Used the software for: 2+ years

### "Google Chat - Hangouts - One of the best multi platform instant messaging softwares"

September 11, 2018

5.0

Pros

Instant messaging across devices. Excellent utilization. Free and feature rich. Its one of the best and I hope google continue to develop the hangouts chat features. Especially useful at work, using Gmail to chat to someone with the app.

Cons

Sometimes It cant connect to the google servers. Downtime is frustrating.

Review Source

VR

Verified Reviewer  
Distiller  
Food & Beverages  
Used the software for: 2+ years

### "Good instant messaging"

April 11, 2022

5.0

Pros

I like the integration with other Google products, espeically Gmail. Being able to toggle back and forth between Gmail and Chat is very good.

Cons

I don't have any complaints about this software.

Review Source

AJ

Adam J.  
Bartender  
Food & Beverages  
Used the software for: 2+ years

### "Great Free Chat Feature"

September 21, 2021

5.0

Overall I enjoy the software because it is nice integration within Gmail and is lightning fast.

Pros

The pros of Google Chat is that the feature lives in your Gmail account and you don't have to download something. You can also download it on your phone for better access.

Cons

The cons come from group chats. You are not notified right away of a group chat message and most of the time you see it because an email was sent to you about it instead of the group chat existing in the chat bar.

Review Source

VR

Verified Reviewer  
Lead Recruiter  
Computer Software  
Used the software for: 1-2 years

### "The GChat is Excellent, The Rooms Could Use a Little Work"

September 30, 2020

5.0

Overall it's a great tool, but the Rooms do need a bit of updating to keep up with competitors like Slack.

Pros

Chat is so great for 1:1 or small group communication. I love that it integrates so well with the other Google products and makes quick conversations with coworkers a breeze.

Cons

There is some improvements that could be made to Rooms- for example adding more ots to make social rooms more fun (like birthday bots). And giving users the ability to delete Rooms (not an option now).

Review Source

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