# Page 28 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 28 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

---

Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 28 - Reviews of Google Chat

## Showing most helpful reviews

Showing 676-700 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Professional Makeup Artist  
Apparel & Fashion  
Used the software for: 2+ years

### "Easy to communicate with "

February 5, 2019

5.0

I use Gchat to communicate very often and find it very convenient that I can use it both on the laptop and mobile app! That way when I am away from my desk I don't miss a message

Pros

I like that it's easy to use both on the computer and vía mobile app

Cons

I didn't find any problems with Gchat besides that I would like missed messages to be sent via email

Review Source

RSS

Roberto Sergio S.  
Operario  
Program Development  
Used the software for: 2+ years

### "Facilidad de uso y excelente software "

October 26, 2022

5.0

Cuando no funciona otras plataformas de mensajería...está siempre disponible el chat...me gusta

Pros

Muy buena alternativa de comunicación...y fácil de usar

Cons

Para mí no le falta nada...es muy eficiente...me encanta

Review Source

VR

Verified Reviewer  
Development Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "G Chat is great"

December 18, 2018

5.0

Pros

I like being able to chat with office co-workers or anyone outside of the office from my computer. It allows for ease of flow for quick work-related questions or a side chat that you do not want to announce to the entire office.

Cons

Honestly, there is nothing I can say that I do not like about the software.

Review Source

Roxana Georgiana I.  
Demand manager  
Information Technology and Services  
Used the software for: 2+ years

### "A very simple way to chat"

August 15, 2022

4.0

Pros

A simple way to chat with your google contacts. Actually you can address to your contacts directly from your email page.

Cons

Not very popular. The app is a bit outdated, not too many features.

Review Source

HP

Hayley P.  
Retail Manager  
Pharmaceuticals  
Used the software for: 6-12 months

### "Made a big change"

February 21, 2024

5.0

Pros

Have only been useng google chat for about a year and it has made a huge change in the was we all communicate with each other. it quick and super easy to use

Cons

I haven't found anything that i dont like about it

Review Source

VR

Verified Reviewer  
Financial Aid Counselor  
Higher Education  
Used the software for: 2+ years

### "G-Chat, The Best Way to Communicate!"

February 5, 2019

5.0

Pros

G-chat is the easiest and fastest way to communicate with colleagues across the campus. It is highly effective. I also love the fact that I can hide my availability.

Cons

I personally have not encountered any issues with G-Chat for the past three years that I have been using it as a way of communication.

Review Source

TK

Tolgay K.  
DevOps Engineer  
Telecommunications  
Used the software for: 2+ years

### "Fast and powerful tool for daily Calls & IM"

April 28, 2022

4.0

Pros

The tool is easy to deploy. It is very fast tool even if you add multiple users to conferences, calls or chat groups. It has good options for customizing the look, settings , etc. It is an advantage that the tools has a mobile version.

Cons

There are sometimes compability issues with the Google Meet tool.

Review Source

SA

Sadeq A.  
Manger  
Computer Software  
Used the software for: 2+ years

### "Review for Google Hangouts"

March 27, 2022

4.0

I recorded a video on my channel explaining the application and I noticed that in large numbers it asks and repeats the same questions, its interface is not smooth enough, and, God willing, we are waiting for the next developments or updates to be better

Pros

Making groups within the application and at the same time is very useful for making online lessons and explanations, the speed of sending messages, the application supports 2G, 3G, 4G, 5G technology

Cons

The difficulty of urban work, as well as the difficulty of canceling urban work, the application is complex and difficult for ordinary people to use easily, and also the inability to delete messages permanently, in addition to the application lacks development

Reason for choosing Google Chat

The alternative product is WhatsApp, as well as Facebook, Messenger and other applications

Review Source

DB

Dulce B.  
User  
E-Learning  
Used the software for: 2+ years

### "Google chat review "

July 1, 2022

5.0

10/10 experience and would use again

Pros

How easy it was to connect with other users as well as all the functions within the software.

Cons

Not all messages that came in were alerted so I wasn’t able to receive them in a timely manner.

Review Source

Adamu A.  
product lead  
Hospital & Health Care  
Used the software for: 6-12 months

### "Google chat product reviews"

March 4, 2023

5.0

Awesome, just awesome everything works well

Pros

Ease of communication with other team members

Cons

The software is a little complicated and difficult to understand

Review Source

JD

Jessie D.  
Customer Service Representative  
Marketing and Advertising  
Used the software for: 2+ years

### "Google Hangouts is so great for quick messaging!"

July 19, 2022

5.0

Pros

I love how simple and concise this software is to use. I use it daily within the office to contact my fellow employees if I need a quick answer.

Cons

It is very extremely limited in features as it is more meant for personal use.

Review Source

JC

Josh C.  
Audience  
Writing and Editing  
Used the software for: 2+ years

### "Far below what you would expect from Google"

October 23, 2022

3.0

Pros

There has recently been a stronger integration of Google Chat into the Gmail mobile app, which was sorely needed after a long period of ignoring that issue.

Cons

This was a pain to use in every way at the time it was a regular part of my use. Outside parties defaulted to it because it wasn't social media and it was embedded in Gmail, but it was only easy to use on a desktop or laptop computer. Mobile use was very difficult, and notifications wouldn't always come through. There have been improvements lately, but I have since switched over to WhatsApp for communication.

Review Source

AC

Andrea C.  
Director of Customer Success  
E-Learning  
Used the software for: 2+ years

### "Good tool for real time chats"

June 3, 2021

4.0

I use it for real-time conversations with clients, especially when I am working out of the office. It works very well for what I need, meaning mainly instant exchanges of messages.

Pros

It's light and easy to use. Fast to configure and very reliable. It keeps the history of the communications so I always know what I have already shared or written.

Cons

I cannot share some specific kinds of files so experience might be a bit limiting sometimes. However, for working purposes, it's very good

Review Source

VR

Verified Reviewer  
DTH Vivint Installation Technician  
Consumer Electronics  
Used the software for: 6-12 months

### "While working I coordinate with dozens of customers through texting."

June 6, 2018

5.0

Quick access to a communication platform that allows me to contact dozens of clients within seconds.

Pros

I love that I can easily get a number to for calling and texting for free. It's nice to have a business phone number that I can freely use for business interactions and isolate my personal business from my work. Having the two lives split is very helpful.

Cons

I wish that I could tab between different conversations. Currently I have to manually grab my mouse and then click when I want to switch from one conversation to the next conversation. I would really enjoy being able to switch conversations by simply pressing the tab key.

Review Source

VR

Verified Reviewer  
Vice President of Account Services  
Marketing and Advertising  
Used the software for: 2+ years

### "Chat to Chat for Business"

November 27, 2018

5.0

Pros

Love that in integrates with our email system and there is an app for it. I can always be online for my team even when I am not physically in the office. Additionally pro is you can choose to record and log chats or turn the transcription off.

Cons

Sometimes it is clunky in my email but overall fine.

Review Source

Shashank P.  
Internet Marketing Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "Great Communicator and Collaborative App to Interact with Team Members "

September 10, 2020

4.0

It is very well experience with Google chat we are having while working and also its features are very useful to getting interaction with members of your group.

Pros

This chat application is very design and easily get interaction with team mates, It is also having very interactive feature to chat and also having fun with work.

Cons

Most annoying feature is it does not show the groups created in hangouts dashboard. Integration of scheduler and calendar similar to other communication platforms.

Review Source

Ravindu N.  
Student  
Textiles  
Used the software for: 6-12 months

### "Connect with google chat "

January 12, 2021

5.0

My overall experience about google chat is positive. Like other google apps If we have a  google account we can easily access for it.

Pros

Like other google products Google chat has a user friendly interface. If we want to chat with more than one people we can simply create a room. Also it has ability to share documents and get video calls easily. If we have to  use chat frequently, we can pin it and it saves our time.

Cons

Actually nothing to say about major issues. I’m not happy with their old version because there were some feature limitations. But in the new version some problems were solved. new version is really good than old one.  

Review Source

AF

Alexandre F.  
Automation Engineer  
Industrial Automation  
Used the software for: 2+ years

### "Tool that reduces distance"

April 18, 2022

5.0

My experience with Hangouts was very smooth. During the pandemic, I held meetings with supervisors through videos and also communicated with my grandparents in the countryside who couldn't leave the house. I found it to be an easier and more practical tool than Skype.

Pros

As it is a tool already linked to Google and its contacts, it is much easier for everyone to use. Not to mention that it is very simple and intuitive and hardly anyone will not be able to use it. Another good point is that in addition to being free, there are no annoying premium account advertisements, etc.

Cons

I haven't had any issues with Hangouts so far. I've heard that it crashes, but it never happened to me, so I suppose the person must have a basic internet connection.

Review Source

LM

Lauren M.  
Wedding & Events Manager  
Events Services  
Used the software for: 2+ years

### "Google Chat for Business "

July 2, 2019

5.0

Overall, we are very happy with this product, and will continue using it.

Pros

We use google chat constantly. It is a great source of communication within our company. Our employees are spread out across ~3 acres so being able to communicate while property is very important. I love that the chat will tell you if the user is active, or the last time they were active. It will also email the receiver if the individual is not at their desk and able to receive chats.

Cons

I think there should be a time out feature. If a user is not actively using their email, the chat should say they are unavailable. We have had individuals leave their emails/chat up for hours, and the chat said they were still active.

Review Source

GW

Georgia W.  
Architect  
Architecture & Planning  
Used the software for: 1-2 years

### "Good way to share content/communicate"

February 19, 2019

4.0

Used for collaboration on presentation materials.

Pros

The interface of google chat is probably what I like most about the program. It's an intuitive, clean design, much like the Gmail interface. I appreciate that it's easy to start/set up. It's easy to see which colleagues are online, set up different "teams" and name them to set up different conversations. You can also share visual content/links appear as images much like facebook. The integration with Google sheets/docs etc. make it easier to collaborate and therefore superior to slack.

Cons

The advantages also ironically present disadvantage - the lack of desktop application and the fact that it is so synced up with Google/online account. You might risk sharing your inbox when launching it publically to work on something with a team. It's a relatively minor "con," compared to all the "pros."

Review Source

Igor H.  
Art Director  
Marketing and Advertising  
Used the software for: 2+ years

### "I love all google products"

November 11, 2019

5.0

Every day I solve small and fast work things through it.

Pros

The google products make my daily life a lot easier, especially the chat tool. I can quickly get in touch with my co-workers without losing focus.

Cons

I don't particularly like the interface, especially in the mobile version. I find the elements a bit lost.

Review Source

MM

Micah M.  
Graphic Designer  
Graphic Design  
Used the software for: Less than 6 months

### "Stable but needs UI improvements and better integration. "

May 18, 2022

3.0

Overall it works and I’ve never seen it go down. I’ve used multiple other messaging apps and hangouts seems to be the most stable.

Pros

I like how it integrates seamlessly with other google products like google drive and google documents. I also feel like it’s a very stable product.

Cons

The UI and integration is lacking. While hangout has a full app for iPhone it uses a workaround sudo-app for iMac. I would rather see a full stand alone app for Mac. Also, the fact the hangouts runs integrated in browser is fine for most people but for someone who often closes or minimizes the browser I end up losing track of my chats. This is why I opt to using the sudo-app and iPhone app.

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Slack](https://www.capterra.com/p/135003/Slack/)

It’s what the new company uses.

Review Source

VR

Verified Reviewer  
eLearning Developer, Media Designer  
E-Learning  
Used the software for: 2+ years

### "Lightweight Chat Tool"

March 19, 2019

4.0

Pros

I like that on my computer, the app lies within gmail. One less browser tab open. It's easy to use and add people. You can include images. Lightweight chat tool that also runs well on the Android phone app.

Cons

I wish that it had more emojis and shortcuts for finding emojis (or at least a search).

Review Source

NM

Neha M.  
Research Scientist  
Biotechnology  
Used the software for: 2+ years

### "Easy to communicate way"

January 6, 2022

5.0

Great experience

Pros

I like this system for easy communication which helps for immediate attention from the person you would like to connect in case other ways are hard to reach. You need to simply ping the person and you can add multiple person in the list. Also, you can connect for voice and video call and internationally. Very convenient way to connect with people. Also, you can have it via your phone, laptop and any other type of device.

Cons

The issue I face in case of internet speed whenever it is slow we struggled to connect.

Review Source

VR

Verified Reviewer  
Assistant Restaurant & Bar Manager  
Restaurants  
Used the software for: 1-2 years

### "Free messages, video and voice!"

April 27, 2021

5.0

Easy to use to register. You can do free group video meeting.

Pros

Use hangouts to keep intouch with your friedns and college to doing bussines. And you can do free video call group meeting up to 10 people. Easy to resgister especially for user android by google mail. You can connect across your chat into hangouts apps

Cons

Size of this apps has big size for smartphone that has small RAM. Some other calls might be not free, but call to same hangouts users will be free.

Review Source

Similar Products

Featured