# Page 29 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 29 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 29 - Reviews of Google Chat

## Showing most helpful reviews

Showing 701-725 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JJ

Jessica J.  
Director of Sales & Marketing  
Investment Management  
Used the software for: 2+ years

### "Faster way to communicate with the team"

October 15, 2021

5.0

Best tool to communicate with the whole team.

Pros

Google Chat is really amazing especially when pandemic hit, our team communicated well and fast using google chat. It is super easy to use and you can create multiple group chats. The best feature is you can turn off the conversation history

Cons

NONE! It's been really amazing tool and I haven't encounter anything that I can complain about.

Review Source

TJ

Tom J.  
Document Controller  
Construction  
Used the software for: 2+ years

### "Best team chat app"

April 26, 2022

5.0

We use the whole google suite as the business felt if performed better than MS365 suite of cloud products

Pros

The chat rooms are fantastic, easy to navigate between, nicely laid out great with screen sharing better than MS Teams in my opinion.

Cons

If possible the only thing that would improve the product would be a facility to merge separate chats into one rather than sending a new link. Not sure if this is actually possible though!

Review Source

Jay S.  
Manager of Media Acquisitons  
Broadcast Media  
Used the software for: 2+ years

### "Google Chat is a lifesaver!"

December 29, 2018

5.0

Pros

Google Chat is a lifesaver, and everyone I know uses it all day long at the office. It's excellent for keeping in touch with people with short, quick messages.

Cons

It'd be nice if there were a few more features, but I can't say that I have too many complaints about a great and useful little tool.

Review Source

VR

Verified Reviewer  
Web Developer  
Internet  
Used the software for: 6-12 months

### "Could do better. Not the best chat app I've used."

March 21, 2019

4.0

I feel Google Chat has a lot of room to improve.

Pros

I was introduced to Chat by Google few months back. First impressions: it looked better than the last chat application I was using. It has a beautiful interface. Best feature I would say is it's bots. Google has a well documented articles on how to create bots for Chat as well. Its easy to deploy the code using the Google cloud. You dont even need an editor. You can use the online editor provided by Google. It implores developers like me to delve into developing bots to use perhaps to help teams manage tasks, etc.

Cons

Its when I started using the app I saw it was a bit lackluster. Developing bots was easy but using them felt like spamming in a group chat. Found some bugs. Like when I have the desktop app on. If I have my Gmail open I still get the hangouts chat window popping up. Also had issues where the app crashed when I was updating. It should have better integration with other Google apps like maybe the tasks which shows up on Gmail.

Review Source

JAZE P.  
Systems Administrator  
Architecture & Planning  
Used the software for: Less than 6 months

### "Google Chat Is Where It's @"

August 27, 2021

5.0

Google Chat came to my rescue when I was travelling through the northern parts of Africa and I didn't have a functioning smart phone to communicate with. I knew that all of the people I wanted to communicate with had Google accounts so from my laptop I was able to reach them in this way and it felt like I was using a sophisticated version of WhatsApp to be quite honest.

Pros

Whether you're doing private messaging or creating a room for a group of people, Google Chat will get your messages across swiftly and safely. With its clean, minimalist user interface and its easy to use approach to everything you interact with, I always wonder why more people aren't using it

Cons

The only con I can think of is that "smart compose" function that sums up what I want to reply back to the person I'm talking to. I feel as though it's dumbing down my conversation with its "summary reply" that is usually no longer than 4 words.

Review Source

VR

Verified Reviewer  
Developer of Instructional Technology  
Education Management  
Used the software for: 2+ years

### "Great Chat Service"

October 3, 2019

5.0

It's a useful tool as long as you don't need power features.

Pros

It integrates directly into our gmail so when our employees need to chat with each other they don't need to open up anything else.

Cons

It lacks some features that more powerful services like slack and discord have like task sharing and read receipts.

Review Source

Andrea V.  
Artista Textil  
Design  
Used the software for: 2+ years

### "Excelente"

March 4, 2022

5.0

Me gusta contactar con clientes de otros países a través de Google Hangouts, de hecho son ellos los que prefieren esta forma de comunicación ya que es por medio del gmail por donde me contactan, generalmente. Es una excelente herramienta de trabajo para mi, fácil y sencilla.

Pros

Me gusta mucho porque está enlazado con el gmail y no necesito compartir mi número de teléfono. No solo tengo acceso a través de una PC sino que también tiene una aplicación para teléfonos inteligentes muy sencilla y fácil de usar. Se pueden hacer videollamadas y enviar invitaciones a través de un enlace y compartirlo por correo electrónico.

Cons

No hay nada que no me guste o me guste menos, creo que cumple con lo que promete.

Review Source

Seth K.  
Account Executive  
Information Technology and Services  
Used the software for: 2+ years

### "If you don't have slack you need to be using G chat"

September 12, 2018

5.0

Really like the platform and that it reduces the amount of internal email at the org.

Pros

Great for constant contact with coworkers and is embedded in Gmail where I work for most of my day. Reduces internal emails significantly.

Cons

Nothing wrong with the platform or anything I dislike. Quick and easy communication.

Review Source

VR

Verified Reviewer  
Growth Marketing Lead  
Internet  
Used the software for: 2+ years

### "A perfect solution for small to large businesses"

January 13, 2022

5.0

Pros

I love the simplicity of use, the fact that it's synced to your Google account and everything is searchable from Gmail

Cons

Lacks pro features threading and commenting on messages

Review Source

VC

Vicky C.  
New business consultant  
Financial Services  
Used the software for: 2+ years

### "Perfect "

June 30, 2022

5.0

Pros

I have always used chat to ask general questions, but since working from home it is a life saver for keeping in contact with colleagues

Cons

only con is sometime it doesn't notify of a new chat unless you can see the persons name is highlighted in white

Review Source

CR

Caroline R.  
Director  
Retail  
Used the software for: 6-12 months

### "Google chat (very positive)"

September 27, 2023

4.0

Our business had a very positive experience with Google chat and have to plans to stop usage

Pros

This product by Google is very easy to use, send messages and get near instant replies from your colleagues

Cons

There are no downsides to this product.

Review Source

Steve A.  
Deputy Creative Director  
Marketing and Advertising  
Used the software for: 2+ years

### "Google nail it again!"

April 6, 2020

5.0

Fun, quick, easy - would recommend to all businesses

Pros

Chat from G Suite makes it so quick and easy to chat to colleagues - forget clunky emails when you just need to ask a simple message!

Cons

There is no downside to this at all, maybe only that it can be slightly distracting at times, but otherwise great.

Review Source

SW

Sharanbasappa W.  
Assistant Professor  
Civil Engineering  
Used the software for: 1-2 years

### "Stay Connected With All Your Google Contacts"

July 18, 2022

4.0

It is good to have one on your monitor always, to stay connected with your colleagues for instant chats.

Pros

1\. Simple and easy to Use interface. 2. Easy access via Gmail also. 3. Connectivity is good and real time chat. 4. Good internet speed is not required. 5. Options like spaces- create or browse 6. Shows online status. 7. Importing or exporting files is easy.

Cons

Notifications are irritating sometimes. Unable to dock chats.

Review Source

AJ

Abhinav J.  
Developer  
Information Technology and Services  
Used the software for: 1-2 years

### "Google Chat is one of the team collaboration Chat based Application"

May 12, 2022

4.0

Overall Google Chat is a powerful tool but it needs some revamp to add value to users as user like more comfort and flexiblity.

Pros

Google Chat is provided directly by google so it has a good google ecosystem attached to it and it is powerful in terms of usability and not as expensive as we can get it with the google workspace package.

Cons

Google Chat's downsides are its usability - it is not so user-friendly and it's not even available as an offline application which is a major reason I switched to another app.

Review Source

VR

Verified Reviewer  
Content Marketing Specialist  
Marketing and Advertising  
Used the software for: 1-2 years

### "Simple, aesthetically-pleasing chat tool"

December 10, 2019

5.0

I use this every day to chat with coworkers and freelance clients. It's easy and always accessible.

Pros

I love how simple it is and that it can be used on its own or when you have your email open. Having it readily accessible in so many spaces is really awesome to me.

Cons

For whatever reason, sometimes I miss the notifications that I have a message if I'm using it just in my email. I think there should be a more prominent notification/ reminder of a missed message.

Review Source

Andrea E.  
Brand Ambassador  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "great for friends not for team communication "

October 5, 2021

5.0

Pros

This is a great option to have for friends, group chats etc, but when working I would prefer something that is a bit more organized.

Cons

They could improve the way that the chats flow, organization.

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

We made the switch because other offices had great feedback with Google Chat.

Review Source

Melissa P.  
Digital Asset & Creative Technology Manager, Global Marketing  
Retail  
Used the software for: 2+ years

### "Google Chat"

February 12, 2021

3.0

Overall Google Chat is efficient and makes it easy to quickly communicate.

Pros

I like that Google Chat is integrated with Gmail making it easy to chat with colleagues throughout the day.

Cons

It can be easy to miss a chat message if one doesn't initially see the message come in. Search can also be challenging.

Review Source

RC

Rachel C.  
Operations Coordinator  
Information Technology and Services  
Used the software for: 1-2 years

### "I love Google Chat!"

February 8, 2022

5.0

Pros

It's very easy to use as it's visible with my gmail as well. Me and my team (of about 12) utilize G chat all day every day and enjoy it very much! I like that you can see the other person has read your message and can see who is typing in response in both DMs and the group chat.

Cons

I don't love how on the Gmail app the group chats and DMs are separated. I liked before when you can see both group chats and direct messages in the same queue rather than switching back and forth.

Review Source

Abhishek Kumar J.  
Student  
Education Management  
Used the software for: 1-2 years

### "Simpe but great messaging tool for teams and individuals"

December 21, 2022

4.0

Pros

Its seamless integration with other Google products like Google Drive and Google Documents is something I appreciate. It seems to me to be a fairly stable product as well.

Cons

For the conversation to be even more entertaining, there ought to be more shortcuts. Another significant issue with this is the file upload size limit.

Review Source

HD

Huong D.  
Practice Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Simple yet Essential"

September 23, 2021

5.0

Pros

I appreciate the simplicity and ease of use. I appreciate the email reminds for messages not "read"

Cons

There used to be a feature to be able to pop out the chat screen out of the browser/whole webpage, but that feature is now gone. Please bring that back. It was nice to be able to keep a small chat thread in the corner of my workspace to easily chat. Now I have to find the webpage and it's not as convenient.

Review Source

VR

Verified Reviewer  
Managing Director, Admissions  
Education Management  
Used the software for: 2+ years

### "Great messaging software"

November 27, 2018

5.0

I'm able to efficiently communicate with the people on my team.

Pros

Use on a daily basis for quickly communicating with my employees about team updates or to ask them questions about their numbers.

Cons

Sometimes takes a long time to load after already being signed into my Gmail account for several minutes.

Review Source

VR

Verified Reviewer  
Special Assistant  
Government Administration  
Used the software for: 2+ years

### "Keep track of everyone at work. "

February 10, 2019

5.0

Pros

Stay up to date with work friends on what they are working on with easy chat

Cons

Nothing. It’s a great product. You can send attachments.

Review Source

VR

Verified Reviewer  
Owner  
Entertainment  
Used the software for: 6-12 months

### "googlechat"

October 11, 2022

5.0

Pros

love using google chat. I dont want to share my personal chat (Facebook) with business associates so this is perfect

Cons

cant attach videos or large photos and i send them

Review Source

DM

Danielle M.  
Revenue cycle manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Great for team communication"

October 17, 2022

5.0

Pros

I communicate with my team and other departments through chat more than any other outlet. Makes it easy to stay connected and know when someone is online

Cons

I really don’t like how it will only send you notifications on one device at a time. Sometimes I like to gmail open on multiple computers but it will only send me notifications on one desktop at a time

Review Source

VR

Verified Reviewer  
Artist  
Arts and Crafts  
Used the software for: 2+ years

### "Easiest to use if you have Android, Super Cute emojis"

June 29, 2019

4.0

Overall my experience has been positive. It's helpful and useful.

Pros

What I like the most about G-Chat is that it's completely integrated within the whole Google suite and you can very easily drag and send files that are already part of the Google cloud. Most people have a Gmail account these days so this is sometimes the best way to get hold of someone if they happen to use Gmail as their preferred way of being in contact. Also, I love the classic limited set of emojis---it's simple and cute.

Cons

I don't think enough people use it---especially women. There's something about the design of g-chat that gives off a "tech bro-vibe" and I feel can deter/intimidate people from using.

Review Source

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