# Page 30 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 30 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 30 - Reviews of Google Chat

## Showing most helpful reviews

Showing 726-750 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ZB

Zavud B.  
Master Student  
Environmental Services  
Used the software for: 6-12 months

### "Review for Google Chat"

August 7, 2019

5.0

Pros

Google Chat is my favorite tool to have daily communications with my colleagues. I have been using it for almost a year now and I am fully satisfied with its functionality. There are so many things that I love about the software. The thing that I love most about the software is its simplicity. I cannot imagine a simpler chat tool than Google Chat. It only takes you a few seconds to create an account if you already have a google account. The main reason why I prefer Chat to its alternatives is that it never slows you down even when you have multiple apps run in background. It always runs smoothly and saves you a lot of time unlike its alternatives out there.

Cons

The only thing that I dislike about the tool is that sometimes it shows some of your contacts as "available/online" even though they are not. Therefore, you might stay in front of your computer waiting for an answer from your colleague because the tool shows them as available even though they are offline.

Review Source

Radiah A.  
Office Manager  
Construction  
Used the software for: 2+ years

### "Easy Chat Anywhere"

July 3, 2019

5.0

My overall experience has been great with this software easy to use and can be used on multiple devices at home & on the go perfect for any business.

Pros

I can use this software on my phone or PC this is great dude I'm always on the go.

Cons

I can't say nothing bad I use this software for personal and business it's awesome.

Review Source

lB

lucas B.  
head marketing  
Computer Software  
Used the software for: 2+ years

### "Best chat on the market"

July 1, 2021

5.0

The chat helped in the organization of the company's internal processes quickly and efficiently and the main one in an organized way.

Pros

User-friendly product and easy to implement. All of the team get used to it quickly.

Cons

The only aspect missing from the product is the ability to send multiple files at the same time.

Review Source

dS

dylan S.  
Teacher  
Education Management  
Used the software for: 2+ years

### "Google Chat review"

October 26, 2023

4.0

Pros

I enjoy that you are able to talk with many different people, and I enjoy being able to use emojis and link Google Docs. There are many features that I enjoy that are helpful, such as being able to link specific things.

Cons

Sometimes it is hard too start a new chat and it takes a while to load. I also wish that the contact card for the person would start right away, instead of having to pull it out individually.

Review Source

VR

Verified Reviewer  
Customer Success Manager  
E-Learning  
Used the software for: 2+ years

### "Perfect and familiar"

July 20, 2019

5.0

Pros

I love Chat/Hangouts; it's by far my first "go-to" app for chatting with family, friends, and colleagues. Hope Google doesn't retire it because it's the easiest and most familiar way to keep in touch with people.

Cons

Really, nothing. It does absolutely everything it's supposed to.

Review Source

JB

Jean B.  
Training specialist  
Consumer Services  
Used the software for: 6-12 months

### "Many areas of opportunity. Better look elsewhere "

September 16, 2022

3.0

Pros

Google suite integration is what I liked the most about this software.

Cons

The threads functionality is almost non existent. Very hard to find chats and pinning messages just does not work

Review Source

VR

Verified Reviewer  
freelance  
Information Technology and Services  
Used the software for: 1-2 years

### "Very interesting and easy to use software"

January 17, 2021

5.0

Pros

I use this product every day in our company. It is a simple product to use, and offers a lot of features. It allows you to easily get in touch with your internal employees. What I like most is the ability to edit a message, even if it's already sent.

Cons

I have no problem with this product. It is very easy to use, simplifies things, and is easy to use on all devices. In addition to that, it can be sync with Hangout, Meet and Gmail

Review Source

VR

Verified Reviewer  
None  
Hospitality  
Used the software for: I used a free trial

### "Google Chatters"

June 9, 2023

3.0

Pros

Utilized the same software application like iMessages.

Cons

Some applications were not is use or were slow to utilize.

Review Source

Michael B.  
Graduate Research And Teaching Assistant  
Higher Education  
Used the software for: 2+ years

### "Just Like the Good Old Days"

February 11, 2019

4.0

Pros

Google's chat function takes you way back to the good old days of AOL Instant Messenger, where you are able to chat with others in your network directly from your email inbox. It is a useful way to communicate electronically in real time with colleagues, though generally formal communication is still conducted over email. From the chat, you can also directly audio or video call through Google.

Cons

Google maintains a running history of your conversation (though there is a way to turn that off) and chats stay in your sidebar forever unless you archive them. There's no way to print or save individual conversations. This is really a casual communication tool.

Review Source

DS

Dinesh S.  
Product Technical Leader  
Automotive  
Used the software for: 2+ years

### "Perfect instant messenger"

March 23, 2022

5.0

Pros

I use this on a daily basis with my colleagues. This is easiest tool I've ever used features integration to add the files, meeting links.. makes it more easier to use

Cons

NO cons. Few years ago there were no features to add the images, attachments. NOW they were taken care of.

Review Source

VR

Verified Reviewer  
Customer Support Specialist  
Computer Software  
Used the software for: 2+ years

### "Great For Chat and Video!"

September 1, 2020

5.0

I use Google chat for conversations with friends. I love the video feature as well.

Pros

Almost everyone uses Google so this is a great option to do a quick chat and video. Highly recommended for Android users as an alternative to FaceTime.

Cons

It would be great if you could delete individual messages.

Review Source

ZC

Zie C.  
Responsable Projet et Developpement  
Information Technology and Services  
Used the software for: 1-2 years

### "Google Chat une messagerie instantanée"

December 7, 2023

4.0

Google Chat, permet de créer différent groupe de chat selon les projets

Pros

Google Chat est une messagerie collaboratif, permettant à vos équipe de collaborer en temps réel

Cons

Comme la plupart des messagerie, Google Chat est lié à internet

Review Source

VR

Verified Reviewer  
Media Director  
Marketing and Advertising  
Used the software for: 2+ years

### "Google Chat for Advertising Agency"

April 9, 2019

5.0

We use this as a way to communicate across agencies when not everyone has access to Skype or other chat services

Pros

Easy to use, short onboarding time, very intuitive platform that most people are already aware of

Cons

Updates can occasionally throw off my personal configuration but otherwise it's great.

Review Source

VR

Verified Reviewer  
Process Specialist  
Consumer Services  
Used the software for: 2+ years

### "Great for working from home "

December 3, 2020

5.0

Pros

Easy to use, easy to navigate, easy to turn on/off notifications, safe, no data security issues, messages save to gmail

Cons

I really enjoyed hangouts so it’s definitely an adjustment. Doesn’t have all of the Easter eggs that hangouts had

Review Source

AO

Akinola O.  
Technician  
Computer Hardware  
Used the software for: 2+ years

### "Google review"

October 15, 2022

4.0

Have been using this app for 2 or more now have no issue with it about community standard or none of that stuff it's a good app 👍

Pros

The fact that when I send pictures the quality still remains the same it a 10/10 not like some other apps

Cons

They should work on the video and voice call it should be at very top of each chats and also you can't delete already sent messages

Review Source

Sergio A.  
Project Manager  
Industrial Automation  
Used the software for: 1-2 years

### "Good team chat application"

March 7, 2019

4.0

Pros

If you work using Google applications, this is your perfect chat application. GSuite Chat allows you to share and create discussions with Docs, Sheets, and Slides. The application is available in Windows, Mac, Android and iOS. Has an easy integration with Google applications as Google Drive and Hangouts Meet.

Cons

If your work environment is different than the Google file editors, I recommend to look for another application.

Review Source

Peter C.  
Architect  
Architecture & Planning  
Used the software for: 2+ years

### "Easily accessible to even the least tech-savvy users"

November 30, 2018

4.0

Pros

If your office is like ours and relies heavily on the google suite, GChat has become an essential tool for daily communication. It's easy to use and options like group hangouts are just a simple click away.

Cons

It would be helpful to allow attachments to be sent via GChat.

Review Source

VR

Verified Reviewer  
Solution Architect  
Information Technology and Services  
Used the software for: 2+ years

### "Easy to use, simple and effective"

March 28, 2022

4.0

Pros

it works straight from my browser, so Its one less alt+tab that I often need to do

Cons

It doesnt have advanced features like zoom, its good for a basic call

Review Source

Ken P.  
Program Manager  
Food & Beverages  
Used the software for: 2+ years

### "Google Chat is Easy to Use"

May 18, 2019

5.0

I use chat multiple times throughout a typical workday. I find it easy to use per the reasons cited under what I like most about this software.

Pros

Google chat is built in to Gmail, which my company uses as our email system. Having it built in, makes it easy to access, easy to view who is active at any given time, and easy to enter links and pull others into a conversation.

Cons

There are times where email will show as connected chat will not load. However, to be fair this seems to only happen when I'm offsite using coffee shop or retail store wireless, so it could be a problem with wireless, not chat.

Review Source

JB

Jay B.  
Data Analyst  
Marketing and Advertising  
Used the software for: Less than 6 months

### "No frills chat"

September 30, 2021

3.0

Pros

The biggest (and maybe only?) pro for the new Google Chat is the ability to add the Google Docs bot. Anytime someone sends you a google doc or requests access to one that you're the owner of, the bot will send you a message. It's nice for those of us that don't waste time checking their email every few minutes.

Cons

The biggest con besides needing your email open to receive messages is that since changing from hangouts, the new chat windows show all text in the same color. This makes it harder to find the last time you sent a message so you know where to start reading. Another pain point is not being able to drag pictures into the chat window to send them anymore. Screenshotting something and then dragging it from the preview to the chat was something I did quite often in Hangouts but can't do here.

Review Source

Banabas A.  
Software Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "review for google chat"

June 28, 2020

4.0

Its a great tool and it gets the job done. on top of that its free to use

Pros

its really easy to setup and use. Once you have a google account you are good to go

Cons

The fact that its limited to only google accounts. the user interface also does not seem to be stylish enough for a tech giant

Review Source

RR

Robin R.  
Assoc. Dir. Infrastructure  
E-Learning  
Used the software for: 1-2 years

### "New Google CHAT for Gsuite "

May 7, 2020

5.0

Early adoption participation is key. Without it, its just a simple internal chat. That works for some companies, but not most. The tool itself is clean and the layout is easy to use. Just waiting for Google to loosen the noose and allow other chat users that aren't on Google to participate in chats.

Pros

Be an early adopter for updates and features. This allows external chat, which is always a desired feature by end users.

Cons

It only allows you to chat with other Gmail/Gsuite users. Google is too restrictive on chat participants, which leaves people using other tools like RAMBOX to manage their chats and use accounts outside of the organization.

Switched from

[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)

Gsuite evolution of products

Review Source

VR

Verified Reviewer  
Writer and Teacher  
Education Management  
Used the software for: 1-2 years

### "One of the best options!"

March 8, 2022

4.0

I have used it sometimes years ago, but since 2020 I have to work on it many times, and now that I more familiar I really appreciate this Google chat, is awesome!

Pros

It has almost everything, and is easy to understand.

Cons

Customer service can improve. Sometimes they don't help you at all.

Review Source

WW

Warren W.  
Team Lead  
Consumer Services  
Used the software for: 2+ years

### "Perfect Messaging Tool For Business"

December 16, 2021

5.0

My organization use Google chat to communicate with each other. Google chat allows us to great Groups for each department. Also from Google Chat we are able to view My Meetings and also create new Meetings

Pros

Google chat is a very simple and easy to use chat service, Its available on all platform. With google chat you can reach your contact via Text, Voice or Video. With it desktop version you are able to change your notification tone and even set a different tone for Groups or individual

Cons

There is nothing about Google Chat that i dont like

Review Source

VR

Verified Reviewer  
Integrated Marketing Consultant  
  
Used the software for: 2+ years

### "Love all the additional features that make if feel just like texting "

July 2, 2018

4.0

Pros

I love the fun emojis and add on stickers. I use this on my computer and the message pops up when I receive it which makes sure I respond promptly.

Cons

Everything is also saved in email format which is fine for my needs but not necessarily something I want or need?

Review Source

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