# Page 31 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 31 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

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Last updated March 13th, 2026

# Page 31 - Reviews of Google Chat

## Showing most helpful reviews

Showing 751-775 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
AWS Developer( works for Coca-cola Company)  
Computer Software  
Used the software for: 1-2 years

### "Chat is best internal communication messenger"

June 30, 2020

5.0

Overall best light weight software for inter team communication, easy to install and use cost effective one.

Pros

Google chat is very light weight and easy to use for all internal communications in teams.It makes team to be closer and helps in virtual meetings group chats and status check of Team progress.

Cons

Google chat is very good communication tool, but sometime status will not impact sooner after logoff still will be shown as available.

Review Source

EK

Ekaterina K.  
Marketing  
Hospitality  
Used the software for: 1-2 years

### "Part of the Google products this one is a real must"

January 27, 2022

5.0

Using it as part of the Google access through which the mailboxes are read and operated. It's really helping and super robust. I cannot imagine not using it together with other Google products.

Pros

Connectedness with all Google products, very easy to use, excellent for remote work, excellent for teams, excellent for tasks and deadlines.

Cons

Absolutely nothing. This software is a real gem!

Review Source

VR

Verified Reviewer  
VP of Sales  
Management Consulting  
Used the software for: 2+ years

### "Google Hangouts"

June 18, 2021

4.0

It has a good interface that is integrated within your gmail which makes it easy to use for quick chatting and meeting purposes.

Pros

I very much like to interface for scheduling quick meetings and communications.

Cons

I have been using it for so long but I don't think it lacks any important feature.

Review Source

VR

Verified Reviewer  
Senior Finance Operations Associate  
Computer Software  
Used the software for: 1-2 years

### "google chat"

September 29, 2020

4.0

Solid platform for chatting; no real complaints. Would just love some additions.

Pros

I love the ease of use and how straightforward it is. I also like that you can talk to people outside of your organization if you want to. I also like how seamlessly u can go from mobile to desktop and back.

Cons

I think it is missing a few functions for the group chat function. It would be nice to be able to @ someone like on slack or search for gifs.

Review Source

Dylan E.  
Software Programmer and Security Officer  
Information Technology and Services  
Used the software for: 6-12 months

### "Convenient Team messaging tool"

August 26, 2018

4.0

We use this for all our internal communication with internal and external employees.

Pros

Since our business is already using Gmail as our main means of sending emails, using Google Chat is easy and has no setup 'costs'. The mobile app is easy to use and the automatic integration with things liks Hangouts is very convenient.

Cons

The only downside to this free-to-use chat integration is the fact that new messages are not displayed very prominently in Gmail. Often times I will send some chat messages to co-workers, that results in them not noticing it in Gmail unless they explicitly look.

Review Source

VR

Verified Reviewer  
Assurance Associate  
Accounting  
Used the software for: 1-2 years

### "G chat is useful in the workplace"

June 23, 2020

4.0

My overall experience was a good one and I would say it is a good application to use in a business setting.

Pros

G chat was very functional and useful when sending information to coworkers. It has an effective user interface and it is easy to send messages and see when you have received messages.

Cons

The only problem I ran into was that it was hard to send pictures and screenshots sometimes which is something we do often in our line of work.

Review Source

VR

Verified Reviewer  
Marketing and Sales Rep and Content Creator  
Translation and Localization  
Used the software for: 2+ years

### "Great Program for Work and Professional Development "

April 5, 2019

5.0

Overall, a very positive experience. The app should be advertised better.

Pros

I use this program every day to collaborate with my team. It is easy to use and cost effective. I love the separate app that I downloaded on my phone. I turn notifications on and off depending on my office hours. The app is right in my email, so I can read emails and follow along in drafts while chatting.

Cons

I have trouble sending attachments on the chat and sending screen shots. Many people don't know about or don't prefer to use this chat which is a shame because it really is easy to use. Please make it possible to write and see video calls as well (like the Appearin app).

Review Source

Vignesh M.  
Senior Process Associate  
Computer Software  
Used the software for: 2+ years

### "Google Chat Review"

May 9, 2023

4.0

Pros

Google Chat is very User friendly and easy to log in to; we can chat with our friends from anywhere and on any mobile.

Cons

The chat interface on Google Chat can be improved. Not all texts are sent every time. There won't be a chat notification for us.

Review Source

HB

Hannah B.  
customer support  
Real Estate  
Used the software for: 2+ years

### "Google Chat Review"

April 12, 2022

5.0

Great! Allows me to chat and video chat wherever and whenever.

Pros

It allows me to connect quickly with my teammate.

Cons

This software has no flaws that I have come across. It is very easy to navigate.

Review Source

Chad E.  
Optometrist  
  
Used the software for: 2+ years

### "Works great across multiple platforms!"

May 29, 2018

5.0

Pros

This chat feature lets me stay connected with everyone on any device I'm on. It works well on pc, mac, android, android wear and even with android auto.

Cons

Only on occasion it does not let me know that I have a new message unless I open the app or window.

Review Source

BA

Bethany A.  
Communications Coordinator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Simple to use but can be confusing"

October 27, 2022

5.0

Pros

I like that there are spaces inside of google chat. Compared to other messaging tools it seems like it is much better to use for those who are looking for a more organized chat box.

Cons

I don't like that when reacting to a message I have to click on the message then click "Add reaction" before I am presented with ALL the emoji's. It should only be a few options and should appear as soon as I click on the message.

Review Source

VR

Verified Reviewer  
Data analyst  
Banking  
Used the software for: 2+ years

### "Convenient social hangout at work"

July 23, 2019

5.0

Pros

I like how convenient it is to use the software because I'm always logged into my Gmail account, checking emails. I can check who's online and offline without having to message them to find out. When I'm stuck in the office by myself, it also keeps me company and not let me feel so alone.

Cons

Businesses don't use Google Chat as their main communication channel during work hours. This software is meant for friends and social gatherings, not really coworkers. I have not been using this software during work but I do use it when I get off work. It's not considered a very professional software to use.

Review Source

AS

Ajay S.  
Blogger  
Entertainment  
Used the software for: 1-2 years

### "Google Chat Review"

December 21, 2022

5.0

Personally have a good experience with Google Chat.

Pros

One of the best software for messaging in a collaborative environment.

Cons

This software is flexible to use but sometimes may feel that the UI is not pleasing.

Review Source

VR

Verified Reviewer  
Nursing Recruiter  
  
Used the software for: 2+ years

### "Google Chat is a great feature that I enjoy using. "

June 26, 2018

4.0

Love G chat

Pros

I really like how easy it is to have a conversation via this tool. It enhances my day and makes it better.

Cons

I don't like that it can be hard to add users and people sometimes do not know what I'm referring to when I mention Chat within Google.

Review Source

VR

Verified Reviewer  
Private Practice  
Mental Health Care  
Used the software for: 2+ years

### "G Suite Chat allow me to stay connected to all of my friends and business contacts"

December 18, 2018

5.0

I am able to easily connect with my friends and professional contacts without the hassle of going through an email.

Pros

G Suite is easy to use and allows me to seamlessly stay connected to my friends and professional contacts.

Cons

I would like G Suite to integrate my iPhone contacts.

Review Source

TL

Thomas L.  
Tech Support Specialist  
Education Management  
Used the software for: 2+ years

### "Chat for That"

March 8, 2022

5.0

Pros

We use Google Chat on a daily basis. It is quicker and more convenient than drafting an email and waiting for a response. The chat feature usually gets a quicker response.

Cons

I use the web version of Google Chat but many people use the app. The web version does not have a notification like the app version.

Review Source

BB

Bernadine B.  
Account Executive  
Marketing and Advertising  
Used the software for: 6-12 months

### "Googole Chat Review"

March 15, 2024

5.0

Pros

The communication between the internal team is much faster

Cons

There is nothing that I dislike about google chat

Review Source

VR

Verified Reviewer  
Project Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Not as good as slack for teams"

December 21, 2022

3.0

Pros

If you're in the Google Business/Suite, you've already got it.

Cons

It's not as good as something like Slack for teams and businesses.

Review Source

Justin B.  
Account Manager  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Google Chat"

November 30, 2021

5.0

Google Chat has been awesome in many ways and we all love it. I've been using it for just over a year and never had a problem.

Pros

Google Chat is one of my favorite things as it is easy to talk to my colleagues and pass along information.

Cons

No dislikes about this software. You can use it for your phone and computer.

Review Source

JA

Jose A.  
Cajero  
Financial Services  
Used the software for: 2+ years

### "Cada actualización solo empeora..."

November 19, 2022

2.0

No llegan notificaciones, las columnas de grupos y chats son difíciles de usar.

Pros

Vuelvan a orígenes...La simpleza de lo mejor...

Cons

Era mucho mas fácil y simple el uso cuando era TALK, fácil de entender y comunicar las cosas

Review Source

LC

Lucy C.  
Developer  
Machinery  
Used the software for: 2+ years

### "Friendly UI and nice UX with Chat"

September 16, 2020

5.0

Overall, it is comfortable to use Chat for business or personal use with clear UI. Group chat with friends & family, and enjoy the great time.

Pros

Able to add different reactions for people's messages. Add Google Drive link will connect to it directly without any problem. Drag and drop is very convenient for files upload.

Cons

If we have a function that mute members in the meeting by the meeting organizer that would be great, the meeting won't get interrupted and delay the schedule. Hope Chat can improve their GIPHY, it shows the gif randomly and some gif are not appropriate for coworker to view. Drag and drop many files but it only allows to submit one file.

Review Source

Brandon C.  
Press Assistant  
Information Technology and Services  
Used the software for: 6-12 months

### "Simple Messenger Service"

February 14, 2021

5.0

I use Hangouts daily as a sidekick to Microsoft Teams. I use it when I have to communicate quickly with team members and managers.

Pros

Hangouts is extremely nimble and quick. There is never a delay or slowdown. The interface is minimal on purpose and the display is sparse. Despite the slim look it still offers the ability to add attachments or display an image or gif. There is also a palette of emojis.

Cons

The emoji palette could be bigger. Add a search option for gifs and images. They can be attached right now but add a search function for them to be added while in the convo.

Review Source

JC

John C.  
Network Admin  
Packaging and Containers  
Used the software for: 2+ years

### "Chat program"

June 1, 2022

4.0

Pros

It is free and very easy to learn and use.

Cons

I have not received any complains from users yet.

Review Source

VR

Verified Reviewer  
Patient Care Technician  
Human Resources  
Used the software for: 2+ years

### "Great tool for video chatting with friends and coworkers."

June 3, 2021

5.0

I use Hangouts for a business that I am involved with outside of my main job. We use it for all of our meetings, including our weekly check-ins, and it always works well for us.

Pros

Hangouts is very easy to use. Whenever I want to send an invite through Google calendar, I can easily add a Hangouts link as well as phone numbers for those who are not on a computer or laptop. The connection is also usually good and the ability to mute yourself and others in a nice touch.

Cons

Apparently, Google Hangouts is not as secure as other video conference platforms like MS Teams. Because of this, my current workplace does not allow its use.

Review Source

Deepu K.  
Teacher  
Education Management  
Used the software for: 1-2 years

### "The best chat app I ever worked with"

December 21, 2022

5.0

Pros

Group chat is the functionality I like most.Installation and user interface are that simple.Best app for beginners too. The functionality of syncing with Gmail contacts is a great function.

Cons

Pricing can be monthly rather than per user.Theme and color selection can be improved.

Review Source

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