# Page 32 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 32 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 32 - Reviews of Google Chat

## Showing most helpful reviews

Showing 776-800 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Architect  
Architecture & Planning  
Used the software for: 2+ years

### "Simple and straightforward"

September 12, 2018

4.0

Easy to use for chat, great and simple option to video chat and share screens built in as well

Pros

Simple to use and connect with existing contacts

Cons

Currently use in association with Google Chrome which can easily slow down other programs due to high memory demand

Review Source

Denise Nicole G.  
University Student  
Education Management  
Used the software for: 1-2 years

### "Google Hangout is our new hangout place!"

December 4, 2021

5.0

Allows me to catch up with my friends through online! We use this when we do video call! This is all free so we maximize the use of it! Amazing sofware!

Pros

Me and my friends use this when we want to to group video call! We also created a group chat where we can send photos and exchange convos! We use this because it sends notifications on our gmail when it is time for our hangout so no one forgets our scheduled time for video calling. This is a great software and make us feel professional in a way because everything is organized and formal!

Cons

I do not have any complain about this software. It is all good and free!!!!

Review Source

MA

Manoj A.  
SQRC Specialist  
Information Technology and Services  
Used the software for: 1-2 years

### "Hangouts in Google chat"

March 11, 2022

5.0

Pros

It features a great messaging platform where we can easily connect with our connections and history saving method was quite commendable, we can use stickers, GIF while sending a chat etc ., So we are in love with Google chat.

Cons

It's user interface could be improved, And it should be having more notification tones.

Review Source

Mahmoud H.  
Backend Developer  
Computer Software  
Used the software for: Less than 6 months

### "Great tool for promoting flexible team communication!"

March 21, 2022

4.0

I used Google Chat for quite a while, and I am happy to say I didn't have any issues with it. It's always been easy to use, doesn't crash, and connects me with my contacts quickly.

Pros

One of my favorite things about Google Chat is that it's really easy to use. I was using another chat software before, and it was taking me hours to figure out how to switch between my conversations. With Google Chat, all you have to do is click on the conversation and the entire conversation appears on the screen. It's great!

Cons

I have used a lot of chat programs in the past and I have to say Google Chat is one of my favorites. I like the way it integrates with all my other Google apps, not just chatting. The cons for me are that it's a bit slow on older phones and the fact that there is no draft folder when chatting with friends.

Review Source

VR

Verified Reviewer  
Head of Customer Service  
Computer Software  
Used the software for: 2+ years

### "Great video conferencing tool"

July 8, 2021

4.0

Pros

It allows for easy collaboration on documents and projects as well as doing presentations virtually.

Cons

It would be great to see a video share option to share a video or play a video and have the sound played to everyone in the meeting.

Review Source

ET

Eathan T.  
Owner  
Construction  
Used the software for: 1-2 years

### "Easiest communications tool"

March 13, 2022

5.0

Overall a good experience not to complicated

Pros

Easy set-up on device Create different spaces for different teams Clear split between individuals and groups

Cons

Split between individuals and groups not clear Accidentally messages send

Review Source

Federico P.  
IT Specialist  
Machinery  
Used the software for: 1-2 years

### "Excellent product, lacks management features"

January 7, 2020

4.0

We cut down the amount of emails, giving the ability to collaborate from mobile too

Pros

Chatrooms and bots are the real sh\*t here! It helps cutting our email traffic and is a very nice way to communicate.

Cons

From the Admin Console, we can't manage company's chatrooms, so everybody keeps creating new chatrooms. One-way messaging (like Telegram's Channels) would be appreciated for quick and urgent notifications.

Review Source

VR

Verified Reviewer  
Operations Manager  
Retail  
Used the software for: 6-12 months

### "Hangouts "

June 29, 2022

5.0

Excellent except the add user function which needs to.be updated.

Pros

Another awesome software from Google that allows users to connect with one another...however it is difficult to add contacts.

Cons

Adding a user is is hard, it really got on my nerves.

Review Source

LF

Lee F.  
Web Developer  
Marketing and Advertising  
Used the software for: 2+ years

### "Chat and Spaces are great for team communication"

October 10, 2022

5.0

Pros

Recently started using the tasks feature within Spaces, and it's been great for our team.

Cons

A way to organise chats would be really useful. For myself, grouping chats for developers, designers, social teams, would come in handy.

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

The company I joined use Google Chat.

Review Source

Sandipan C.  
Student  
Education Management  
Used the software for: 2+ years

### "The application lacks features that are readily available in peer apps."

December 23, 2020

3.0

My overall experience is average with this application because of the above mentioned limitations.

Pros

I have been using this application for quite sometime now. It is equipped with video and audio calling, and has the facility to make multiple person conference calls. The application UI looks clean.

Cons

The app has few bugs. Audio / video calls sometimes do not show up (notifications appear later). Names of users seem to appear again even after moving their contact information into the blocked list. The notification of a person being online/offline is sometimes not updated with correct timestamps.

Review Source

VR

Verified Reviewer  
Marketing and Operations Manager  
Apparel & Fashion  
Used the software for: 2+ years

### "Super user friendly!!"

October 23, 2018

5.0

Pros

This software makes talking to people super easy! I love that you can add it as an extension to your browser and dont actually have to be in gmail to use it.

Cons

When I open chrome, this software opens instead of an actual webpage.

Review Source

MP

Matteo P.  
Product Manager  
Financial Services  
Used the software for: 2+ years

### "Easy way to communicate"

March 24, 2023

5.0

Pros

I like the agility to start a conversation simply selecting the destinatary name and typing a message more fastly than in an e-mail. Ilike very much the possibility to send attachments, too.

Cons

It should be there the option to see a button to not show your visualization

Review Source

Calin H.  
Marketing Account Manager  
Financial Services  
Used the software for: 2+ years

### "Great for Quick Chats"

May 17, 2019

5.0

Pros

It's quick and easy to use and probably one of the most efficient chat apps that exists. It's made by Google so it's very reliable.

Cons

It's a little light on features, kind of a one trick pony, but does that one trick pretty well.

Review Source

Kathy D.  
Design V&V Engineer  
Financial Services  
Used the software for: 2+ years

### "Basic Chat"

August 5, 2020

4.0

You have to be signed onto gmail in order to use the chat and it auto-fills the people list with contacts from your Google account. There are helpful icons that relate the status of someone and I do like that the browser title tab flashes with a preview of the conversation like on a mobile device.

Pros

It doesn't take up much screen real estate. You can easily insert pictures or screenshots without the program giving the receiver extra steps or clicks to see it. There are icons and emoji options that are fun and easy to use.

Cons

The UI is a little too basic. I wish there were some spellcheck function to auto correct capitalization and common misspellings like in Outlook or Gmail.

Review Source

Corine T.  
Front End Intern  
Public Relations and Communications  
Used the software for: 2+ years

### "Very Easy and Convenient!"

November 9, 2019

5.0

My overall experience with G-Suite Chat has been really great. It has helped me connect with fellow employees at my previous jobs and it has also helped me connect with students that I worked with on school projects. It was very easy to use and to figure out. I like that there are other features and options that users can use, such as video chatting.

Pros

I love that G-Suite chat is very convenient for teams and groups who all have Google accounts to use. There is also the option besides regular chat to do a video chat via Google Hangouts. I've used G-Suite chat a little bit in a workplace environment, but mostly for working with other students on school projects. It made it very easy for all of us on a team to connect with each other and have group meetings while we were all living in other parts of the country.

Cons

There is really nothing negative to say about this software. I guess I would say it would be nice to somehow be able to use it also without needing to have a Google account/Gmail.

Review Source

NK

Noulmon K.  
Software Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Basic chat application with very less features"

December 2, 2019

3.0

If you are looking for a primitive chat application then Google Hangouts Chat is a good solution. Hangouts Chat is included in the GSuite bundle, thus we don't have to pay extra for it.

Pros

\- Ease of use - Minimal features(if your purpose is just to chat) - User can edit the sent messages

Cons

\- Very few customization options - Users cannot forward the chat messages or files. - Files, when downloaded, will change the name automatically. This makes it difficult to track important documents - No option to delete the sent message - No In-App video/audio conference option

Alternatives considered

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Slack](https://www.capterra.com/p/135003/Slack/)

Reason for choosing Google Chat

Free of cost as it comes along with GSuite.

Review Source

VR

Verified Reviewer  
Social Studies Teacher  
Higher Education  
Used the software for: 2+ years

### "Chat Made Easy"

November 26, 2018

5.0

We use G Suite Chat all the time in the office. It is a nice, quick way to connect with a colleague.

Pros

G Suite Chat is an incredibly simple way to chat with friends or colleagues. It is easy and efficient.

Cons

In Chat it can be hard to find other users.

Review Source

JM

Jeremy M.  
Director of Customer Care Systems Implementation  
Education Management  
Used the software for: 2+ years

### "Decent Chat System for Companies"

February 8, 2022

4.0

Pros

It is already built in to Google Workspace. This is handy for those that are already heavily invested with Google. It is easy to start a chat with a co-worker or group of coworkers. As an admin, the settings are also easy to enable as required.

Cons

It is hard to compare this to Slack. Slack seems to be easier. Our end users prefer it. The main reasons stem from the interface. They find the Google Chat interface to be clunky and less intuitive.

Review Source

AR

Akshay R.  
Product Manager  
Computer Software  
Used the software for: 2+ years

### "Unintuitive Screensharing makes this a pass"

May 29, 2021

4.0

5/10 -- gets the job done, but not as good as Zoom in my opinion. Google really missed the ball on this one.

Pros

\-Easy Integration with google calendar -Not too hard to send meeting links and invite members -Video background blur functionality is great

Cons

When screensharing, there's no way to see people's faces -- Google Hangouts desparately needs a mac app or some functionality so that I'm not asking "can you see my screen"

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

Company mandated

Review Source

Travis G.  
Senior Product Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Free and easy to use chat for your office"

January 29, 2019

5.0

Pros

Gchat is easy to use. If you have it set up for your company, easily find people with the directory by typing in their name and connect and start chatting.

Cons

A lot of companies are looking for more robust tooling like slack.

Review Source

Sáf D.  
Senior Account Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Super seamless connection with team members on multiple screens"

February 12, 2019

5.0

Pros

It allows continue the same chat session across multiple platforms and devices. The chat history is backed up and group chats are super easy.

Cons

The desktop version UI is almost too simple. Larger text and buttons would help.

Review Source

VR

Verified Reviewer  
Consultor de Servicio y Soporte  
Information Technology and Services  
Used the software for: 1-2 years

### " An excellent tool for communication and collaborative work"

December 10, 2018

5.0

In the company where I work we have clients from different countries so communication is a key factor and this program allows me to provide technical support to clients despite the distance and schedule events, tests, in addition to satisfying their concerns.

Pros

What I like most about this software is its integration with the rest of the google products, which is an excellent feature, and you can use it with just one gmail account, which a lot of people have. This is an excellent tool to communicate with people from all over the world and encourage collaborative work allowing different people to share files and information and modify them simultaneously in real time.

Cons

So far this program has fulfilled all my expectations and needs and I have no comments or criticism about it.

Review Source

Pravin R.  
Senior Project Engineer  
Computer Software  
Used the software for: 2+ years

### "Google Chat Review"

May 8, 2023

4.0

Pros

Google Chat is very easy to use, and it is simple to login we can login through our email id and we can chat with our friends from anywhere

Cons

Google chat interface could be better. Sometimes messages will not get delivered. We will not get a chat notification

Review Source

Greg P.  
Product Consultant  
Wholesale  
Used the software for: 6-12 months

### "Interoffice communication without disruptive noise or phone calls."

October 3, 2018

5.0

Overall as with most software we use this makes it much simpler to be a more communicative team that you can rely on as everyone can get the info that is needed from other on the team in a timely manner.

Pros

How easy it is for everyone to use. We have several older members on my team and even they can use it. Mkaes for better overall communication which makes teamwork all the more effective.

Cons

I guess I worry about the privacy of data with Google but then again most software like this runs the risk of it being hacked and information that is private can be sent out possibly.

Review Source

AC

Angie C.  
Business Development  
Computer Software  
Used the software for: 2+ years

### "Works well for Workspace communication"

October 7, 2022

4.0

Pros

Google Chat has been around for a while, most noticeably tucked away inside Gmail. They keep renaming and rebranding this chat product, not sure why. Chatting between contacts is pretty straightforward, just select a contact and chat away. The interface is barebones and that's fine for me. The integration inside Google Workspace products is quite nice and the performance is excellent. Overall it's a functional yet occasionally necessary feature for Google Workspace.

Cons

Searching through chats is somewhat difficult and tedious. While I appreciate that Google wants to do everything SaaS, perhaps having a standalone client with more advanced features could help it become more of a business messaging tool (i.e. Slack). While there are some emojis which can be used, the ability to customize and augment messages is quite limited.

Review Source

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