# Page 34 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 34 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 34 - Reviews of Google Chat

## Showing most helpful reviews

Showing 826-850 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Mobile Software Engineer  
Computer Software  
Used the software for: 1-2 years

### "Senseless app"

March 7, 2019

2.0

Pros

It improves and changes rapidly as Google tries to meet the expectations of many demanding users

Cons

I don't quite see a reason to create another communicator by Google. Comparing to other similar software, features of Chat and ease of use is disappointing. Even mobile app looks like beta version - e.g. sometimes it notifies about messages from a week ago...

Review Source

Genesis C.  
Profesor de Castellano  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Interactúa con tus contactos a través de Google Chat"

July 22, 2022

5.0

La utilizo especialmente para entablar conversaciones con compañeros de trabajo que solo manejan la información de mi correo electrónico, es rápida y fácil de utilizar al momento en que te acostumbras a ella. Al ser un software que puedo utilizar desde mi correo electrónico de gmail, me ha ayudado a separar las tareas laborales y personales.

Pros

Es una opción de Google que ayuda bastante al encontrarse directamente vinculada con los correos electrónicos de los usuarios. Me gusta que dentro de la misma bandeja de entrada se puedan crear grupos de chat para interactuar y conversar con más de una persona a la vez, incluyendo la posibilidad de crear nuevas reuniones vinculadas a Google Meet. Ayuda a que las personas que solo poseen el correo electrónico de otro usuario, puedan conversar con este sin la necesidad de contactarlo a través de una red social personal.

Cons

Es un software que no se destaca entre las opciones que presente Google y aveces era confusa la entrega de notificaciones, ya que estas aparecían en la bandeja de entrada del correo electrónico sin entender que se trataban de notificaciones de Google Chat.

Review Source

VR

Verified Reviewer  
Student  
Banking  
Used the software for: 2+ years

### "Try something different"

April 11, 2019

5.0

Pros

It's different then all the other programs like it. I love this Google because I use a Google phone. I hundred percent support Google products.

Cons

Sometimes it glitches out or on my phone it closes out.

Review Source

nG

nani G.  
secretary  
Real Estate  
Used the software for: 2+ years

### "extremely satisfied"

September 11, 2022

5.0

Pros

ease of use and that it links to your gmail

Cons

the notifications don't work so well, and the file sharing could be upgraded to handle more than 1 file at a time

Review Source

JN

Jeffrey N.  
Desktop Support Specialist  
Computer & Network Security  
Used the software for: 2+ years

### "Good for what it is"

July 28, 2022

5.0

There are better products out there, but if you don't mind going through gmail and not having an app for it on the phone then it's a good product. It's reliable and we've experienced almost no downtime with it.

Pros

It's easy to use, straightforward and reliable for communication with others.

Cons

The way it's accessed. Would be nice to go back to having an app for it instead of using gmail to access it on the phone and computer. It's a pain to have to go to gmail to get to it.

Review Source

HJ

Hart J.  
Director of Operations  
Computer Software  
Used the software for: 2+ years

### "Perfect if you are a Google Workspace organization"

March 17, 2022

5.0

Pros

If you are already using Google Workspace, Chat is a no brainer. Its so heavily integrated into the ecosystem that it just works. We were able to get rid of other communication products when this became more full featured.

Cons

Spaces needs a bit of work. Being able to modify spaces, specifically use both threaded replies and regular, would be nice. Also, being able to group message with users outside of the org would be helpful.

Review Source

VR

Verified Reviewer  
Customer Support Coordinator  
Telecommunications  
Used the software for: 2+ years

### "Leaves Something to be Desired"

December 2, 2021

3.0

Google hangouts helps very much for education purposes. The functionality works very well for large groups of students. It helps when they need to communicate amongst each other for projects.

Pros

This is likely one of the most simple messaging and calling tools available. Very easy access.

Cons

When making calls on hangouts, the sound quality is often more poor than other messaging softwares. This was surprising to me. I now avoid making calls from there as much as possible.

Review Source

MM

Megan M.  
Teacher  
Education Management  
Used the software for: 2+ years

### "Easy communication tool "

June 21, 2022

5.0

Pros

I love that you have options as to how you see the G-chat tab on your screen

Cons

I wish there was a way to not hide the notifications when in a different window

Review Source

HB

Henry B.  
CTO  
Airlines/Aviation  
Used the software for: 2+ years

### "Google Hangouts is great, especially for being free."

August 11, 2022

4.0

I have loved using Google Hangouts. Nothing will change my mind about that.

Pros

It is very easy to use and is super easy to integrate into your work practices. The mobile app is great, it's fast and easy to use and the messaging speed is superior to other platforms.

Cons

I don't think there's anything that I don't particularly like about Google Hangouts. But if I had to choose something, probably that it's not 100% compatible with all devices, but I've never had any problems with that.

Review Source

Philip B.  
Pastor  
Religious Institutions  
Used the software for: 2+ years

### "Where is Chat?"

January 22, 2019

4.0

It works fine. It's free. It has most functionality that you would need. It certainly could be more feature-rich and intuitive, and especially more logical in its location.

Pros

It is an easy enough platform for intra-office communication. Chat by Google is fairly intuitive and seems to have all the functionality that you would need. Obviously, you can chat instantly, and often (only often) without leaving the current browser. This part is good.

Cons

However, it doesn't give you all of the functionality that you might want. There could be more integration with the entire G Suite itself. And probably the biggest negative of this software is the location. It is a cumbersome feature when supposedly embedded in Gmail. It would be nicer (and more functional) if Chat were more accessible, maybe as its own piece of software...rather than being almost embedded in Gmail (though there is also a 'chat' feature for Hangouts).

Review Source

RP

Roshinee P.  
Europe Regional Head  
Events Services  
Used the software for: 2+ years

### "Great way to keep team engaged"

April 10, 2021

5.0

Overall experience with google chat has been great, use it throughout the day for several interactions with members of the company.

Pros

The best part of Google Chat is it is in the same place as inbox - and throughout the course of the day- its easier to keep connecting with the team members without flipping through multiple tabs. Mobile app also helps be connected while we are away. Easy to find and connect with anyone in the company.

Cons

Would be great if we have the possibility of adding attachements in the chat. Also, for searching through previous messages- would be great to have a search bar in the app.

Review Source

SK

Sam K.  
Account Mgr / Media Buyer  
Marketing and Advertising  
Used the software for: 2+ years

### "G Chat Review"

October 8, 2021

4.0

It's an effective and quick communication tool between teammates.

Pros

Ease of use. Easy to integrate with other apps if needed. Effective messaging tool for low priority communications. Can send links, emojis, and other misc items in a message.

Cons

Only status options are active or inactive.

Review Source

Thomas R.  
Marketing Specialist  
Computer Software  
Used the software for: 2+ years

### "Very good to keep in touch with people and coworkers."

October 15, 2018

5.0

Pros

It's great to quickly message someone instead of emailing them.

Cons

The \*bing\* alert to let you know that someone messaging you can be a bit startling if you have headphones in or sound volume up.

Review Source

VR

Verified Reviewer  
Director of Sales and Marketing  
Information Technology and Services  
Used the software for: 6-12 months

### "Another Google service that saved us money"

February 11, 2021

4.0

Overall we are quite satisfied with the Chat offerings and I am sure they will continue to improve on the service.

Pros

I like the ability to create rooms specific to any necessary topic and to bring in both staff and outsiders to a specific space from which we can collaborate

Cons

We had some issues with the meetings early on but they have been ironed out. I would also love the ability to choose to not have the "Enter" button be the send option. All too often a message will be sent out by accident incomplete.

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

We switched because it was an addon to our existing services which made it fairly seamless while at the same time it allowed us to eliminate 2 other services we had been paying for.

Review Source

Dan S.  
Client Sales Manager  
Sports  
Used the software for: 2+ years

### "The easiest way to stay in touch via chat"

August 30, 2018

5.0

I use it a lot, it's an easy way to stay in touch

Pros

It is extremely easy to use and google is a trusted source for things like thid

Cons

There is not a lot in the way of true functionality other than just chat

Review Source

John M.  
Landscape Designer  
Information Technology and Services  
Used the software for: 2+ years

### "Google Chat "

June 9, 2022

5.0

Pros

What I like the most is video chat in real time.

Cons

I did not see any features I didn't like.

Review Source

PP

Peter P.  
Product Owner  
Internet  
Used the software for: 2+ years

### "Good, simple but too simple communicator"

October 13, 2021

4.0

A very good communication tool, but no advanced options such as file sharing or better text formatting (e.g. code, markup coloring in the IT industry)

Pros

Good integration with Google, mainly with Gmail (can be displayed as a widget)

Cons

Files (PDF, CSV etc.) cannot be transferred between users

Review Source

Anthony J.  
Business Development Consultant  
Management Consulting  
Used the software for: 2+ years

### "A Good Basic Meeting Tool w Google Intregration"

December 4, 2021

3.0

Its okay for short basic meetings with low number of attendees. I use it for my coaching sessions because when i set an appointment, it sends a general meeting link automatically when you choose it as an option which makes it pretty cool if you are a big Google products fan like I am.

Pros

The fact that it integrates with my Google suite of products so it made it easier to be able to access it.

Cons

Its kind of limited in its capabilities from what I have seen. Its not as robust as say Zoom

Review Source

LA

Lauren A.  
IT Governance Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Hangouts is Basic But Works"

January 8, 2022

4.0

Pros

It is very easy to use. It did not take much time to learn.

Cons

It’s features are limited but include what is generally needed for messaging and online calls.

Switched from

[Webex Suite](https://www.capterra.com/p/237272/Webex/)

Company decision to switch use of tools.

Review Source

VR

Verified Reviewer  
Student Pastor  
Religious Institutions  
Used the software for: 2+ years

### "Simple Chat Application"

February 4, 2020

5.0

Google Chat is quick and easy and gets the job done within Google Hangouts. No issues and works consistently.

Pros

Google Chat is an IM (or instant messaging) program built into Google Hangouts that is integrated with the rest of the G Suite. It is fast, simple and gets the job. It allows you to quickly communicate text-based information with your team who is inside the hangout.

Cons

It is not a stand-alone program or application. It is a part of Google Hangouts and thus dependent on that software to work. It is lacking in some advanced chat functions as well.

Review Source

CC

Caleb C.  
HR Specialist  
Human Resources  
Used the software for: 2+ years

### "Google Chat is the Best Way to Stay in Touch"

November 4, 2021

5.0

Google Chat has made staying in touch with my coworkers easier while working at home.

Pros

Being able to quickly stay in touch with coworkers and collaborators is made easy from home and on the road.

Cons

Sometimes the notifications are not received right away.

Review Source

VR

Verified Reviewer  
Projects & Change Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Flexible chat app"

March 5, 2021

5.0

Hangouts is a good collaboration tool, and it significantly reduces the need for emails, as people can quickly have a conversation rather than start an email thread.

Pros

Google Hangouts is a simple but intuitive app for chatting and collaborating with colleagues. It can be used for group and individual chat and it includes a simple option to add video to a conversation for impromptu meetings.

Cons

It can sometimes be difficult to find specific conversations in a thread, so it's best for things that are only relevant in the moment.

Review Source

BT

Briauna T.  
Medical Biller  
Insurance  
Used the software for: 2+ years

### "Google does it again"

June 13, 2022

5.0

Pros

It is an inexpensive way to communicate with others personally and professionally. Being able to send messages without having to worry about paying for expensive plans, extra data, or prepaid limits.

Cons

Nothing that the app did not fulfill when I needed it.

Review Source

Rajesh B.  
Engineering Manager(SDET)  
Computer Software  
Used the software for: 1-2 years

### "Started off as the leader but now needs to improve functionality"

March 5, 2023

5.0

Pros

Very easy to setup and easy to use . Data sharing is also good.

Cons

Would be nice to have slack like functionality to directly quote discussion/threads and threaded conversations.

Review Source

Margaret B.  
Account Manager  
Design  
Used the software for: 2+ years

### "Use this Everyday out of Necessity not Preference"

February 1, 2019

4.0

Pros

Love that this is free and integrated into my email for seamless realtime commuication

Cons

Sometimes it disappears and I can't find the chat or notifications aren't always clear.

Review Source

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