# Page 35 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 35 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

---

Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 35 - Reviews of Google Chat

## Showing most helpful reviews

Showing 851-875 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KARIB S.  
Coordinatin Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Teamwork Booster"

September 23, 2021

5.0

Fulfilled and satisfied

Pros

Everything makes sense with Google Chat, it has foster teamwork and quelled excuses.

Cons

Nothing is wrong , nothing has gone not good to warrant ant complain

Review Source

MW

Maggie W.  
Marketing  
Marketing and Advertising  
Used the software for: 2+ years

### "Super helpful for short/real-time comms needs "

January 8, 2020

5.0

Overall it's a help to my team. We are all remote so sometimes a quick back and forth of thoughts, ideas, jokes, comments, etc. is needed.

Pros

I love that it saves on email. Also love using it to communicate with team members (we all work remote) in real time on conference calls with outside ppl - It allows us ask each other questions we may have without clients hearing.

Cons

Nothing much to NOT like about it. It's a simple messaging tool that is useful in many instances - when you need an answer in real time, when you want to have a quick back and forth and not send a million emails, etc.

Review Source

CC

Courtney C.  
SaaS Delivery Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Google Chat Has Gotten Better"

September 28, 2021

5.0

Pros

Easily integrates as a desktop app or can use directly in Gmail interface. Chat has enhanced over the years and now supports rooms.

Cons

From an administrative standpoint, there are little APIs for integrations and management for things like chat rooms.

Review Source

VR

Verified Reviewer  
Director of Marketing  
Insurance  
Used the software for: 1-2 years

### "Google just keeps making my life easier!"

November 2, 2018

5.0

Pros

G Chat keeps me in touch with my team all day. Quickly chat with an individual or a group of people from my computer, phone, tablet. It goes where I go and I rely on it to keep in touch while in and out of the office.

Cons

Software keeps getting better and better. Love the app and the Chrome extension to keep it on my desktop.

Review Source

Luke A.  
Head of Client Services  
Marketing and Advertising  
Used the software for: 2+ years

### "Clearly not a priority for Google"

April 10, 2021

3.0

Underwhelming, underdeveloped experience with limited features

Pros

It's nice to have such convenient access to chat within Gmail but that's all the positive praise I can give it

Cons

Given the vast array of chat and instant messaging apps out there, for personal and business use, Google Chat clearly doesn't believe it can compete. Despite tools like Slack which claim to send email back to the dark ages, I still use Gmail every single day but I wouldn't dream of using Google Chat over Slack. It's also dreadful at alerting anyone to their being a message or a Hangout request.

Review Source

EZ

Ernie Z.  
Lead Graphic Designer  
Religious Institutions  
Used the software for: 2+ years

### "Love It"

December 30, 2018

5.0

It's very easy to use and I use it just about every day.

Pros

I use chat all the time and like how easy and accessible it is for touching base with someone quickly. Even things like dragging a photo or something into your chat window to send is super simple. It's nice too that it's just connected to your email so it's not a separate thing to keep track of.

Cons

Not much bad to say about it. I don't use the emojis/stickers often, but when I do, it's sometimes a little glitchy to where it adds a second one and I'm not sure why it does it that way. Super minor though.

Review Source

JZ

Joan Z.  
Intern  
Religious Institutions  
Used the software for: 2+ years

### "Google Chat review JZ"

November 17, 2018

5.0

I enjoy this product and will continue to use it in my future careers and I hope to show others how to use it to make communication in the office more effecient when needed.

Pros

I like this product because it makes communication easier. I like how it connects right to your email. I am on my Gmail account and email quite frequently so seeing it pop up right where I already am. I also like how you can see if others who have the another Gmail account are online. It is very easy to use and does not take up the whole screen. It also promotes focus for me because then I don't have to keep checking my phone or using my phone during work. It is also less formal than an email.

Cons

I don't like how you only can have a certain number of chats activated on the side of your email. It also isn't well known to many people I work with so sometimes they forget to respond communication starts to slack. It is quick but only when the other person is aware.

Review Source

VR

Verified Reviewer  
Case Manager  
Political Organization  
Used the software for: 2+ years

### "G-Chat gets the job done!"

September 17, 2018

5.0

Pros

I like that it's easy to use and convenient for communicating with co-workers.

Cons

This seems trivial, but I think they can continue to improve their emoji options/quality.

Review Source

RR

Roberto R.  
Quality Assurance Specialist  
Biotechnology  
Used the software for: 1-2 years

### "What we used to work with"

April 14, 2022

5.0

It was fine but we found that we needed to pay a little more to get better service.

Pros

Google was flexible and easy to work with in an office setting. It being free also made it a handy tool for communication across different departments.

Cons

Probably, what I liked least about the software, was that it was difficult to share certain types of messages, like extensive amounts of code.

Review Source

Patrick B.  
Associate, Commercial Divison  
Real Estate  
Used the software for: 2+ years

### "Awesome Chat software"

June 19, 2019

5.0

Pros

I love this chat software because it lives online and allows for easy communication.

Cons

Some of the functions of this software don't meet all of my needs on a daily basis.

Review Source

Jessica A.  
Bookkeeper  
Accounting  
Used the software for: 2+ years

### "Simple and Clean"

August 27, 2019

4.0

I like having chat available, and it's so much nicer to have it right there in the Gmail instead of Skype popping up and binging constantly.

Pros

It's very easy to use, and it seems like they struck a good balance between adding features and keeping it simple; for example having different chats with different groups you create.

Cons

I don't have many cons for what the product promises and delivers. It used to have occassional bugs but recently I haven't had issues with that. Honestly that could easily have been a formerly shoddy internet connection.

Review Source

VR

Verified Reviewer  
Business Owner  
Publishing  
Used the software for: Less than 6 months

### "The New Old"

August 10, 2021

4.0

Pros

Accessibility - as any other Google app, the Google Chat can be accessed fast with the gmail account. If I want to communicate with someone quickly I use the chat, faster than e-mail. I like the screen sharing feature, very important for me. It's clean, easy to use and the quality of Video is good.

Cons

I don't see any big cons for now. What I dislike is the constant name changing. It was called a 'chat' before, then Hangouts, and now Google Chat again. For anyone wondering. Google Hangouts is being discontinued.

Review Source

MO

Mikelle O.  
Founder  
Computer Software  
Used the software for: 6-12 months

### "Quick communication "

February 24, 2022

5.0

Overall I love having this feature right in my inbox!

Pros

Easy to use, quick access, notifies me on my phone when I am away from my laptop.

Cons

The notifications on my phone could have a better UI

Alternatives considered

[Slack](https://www.capterra.com/p/135003/Slack/)

Reason for choosing Google Chat

Went with gsuite overall

Review Source

Adam P.  
Heat Treat Operator  
Consumer Goods  
Used the software for: 1-2 years

### "Expanding Feature"

August 29, 2018

5.0

Pros

With Google Suite expanding into a chat function will help integrate our company more and more into the google infrastructure. It acts as an instant messaging tool where we can use for quick responses instead of e-mails.

Cons

Sometimes we may miss the notification that Google Chat offers to show that there is a new message.

Review Source

Puran S.  
Business Development Manager  
Biotechnology  
Used the software for: 2+ years

### "Free and Reliable Chat Tool"

June 5, 2019

4.0

I have using google chat from last 5 years. I have continuously using for the chat and video calling.

Pros

It is completely free and very easy to use.

Cons

It has less functionalities and features.

Review Source

SP

Sarah P.  
Editor, Founder  
Entertainment  
Used the software for: 2+ years

### "Tried and true, and built into the suite."

November 5, 2019

5.0

It's great for personal and business use, and easy to integrate the two. It's always been reliable and integrated into my email, which makes me want to use it more.

Pros

I've always loved Gchat for the fact that it's integrated with email. No additional apps or tabs to open - the record of chat is integrated with email.

Cons

It just doesn't have the group chat functionality that slack does. It's great for one-on-one chats, but its benefit comes from being part of the Google suite. Also, Slack is more fun to use with groups.

Reason for choosing Google Chat

It's just already part of Gmail, making it an easy choice.

Review Source

vR

valentina R.  
customer specialist  
Human Resources  
Used the software for: 2+ years

### "Google Chat for an easier way to communicate"

February 3, 2022

5.0

Pros

It's immediate, it's easy to use, it has a lot of tools to share documents, files and to organize meets and calls with friends and colluegues.

Cons

Actually there is nothing I dislike. It would be great to have some tools to do research in the chat. If I have to search for some information I had shared, there is no research bar. I think it would be great to have some research tool for the chats.

Review Source

Josué L.  
Consultant  
Human Resources  
Used the software for: 1-2 years

### "It simply get things done"

July 25, 2019

3.0

It's good, works like a charm.

Pros

A simple tool with a simple interface that merges beautifully with Gmail, it's small but packs a punch, my biggest challenge so far are my colleagues not letting go of Skype.

Cons

My colleagues not letting go of Skype, and wasting time and resources on another tool that is not required any longer.

Review Source

VR

Verified Reviewer  
Administrative Assistant l  
Financial Services  
Used the software for: 2+ years

### "Gchat"

October 9, 2018

5.0

Pros

I have used this in my last two jobs to talk to other employees and ask questions. Its great and easy to use.

Cons

Im not sure there really is any cons for this chat.

Review Source

AD

Ashley D.  
Database Coordinator  
Information Technology and Services  
Used the software for: 2+ years

### "G-Chat is so helpful"

February 4, 2019

5.0

I think that G-Chat is fantastic and is an overall easy to use and time saving application associated with the Google Suite.

Pros

This product has made it possible for the company I work for to have an instant messaging tool automatically installed as we are a G-Suite organization that uses Google mail. We have multiple buildings on our site and it makes it so much easier and more efficient to communicate quickly.

Cons

It really isn't a con, but I find that the notifications don't always go away. If I read the message, but don't click on it to reply right away it shows as new.

Review Source

VR

Verified Reviewer  
Content Coordinator  
Marketing and Advertising  
Used the software for: 2+ years

### "RIP Hangouts, welcome Meet!"

April 2, 2021

4.0

Pros

It was the faster software for chating with friends, family and work.

Cons

It was not user friendly: to create a chat you had to go through a lot of clicks and menus.

Review Source

AT

Aaron T.  
Program Analyst  
Research  
Used the software for: 1-2 years

### "Google Hangouts is not the place to be"

August 18, 2021

2.0

Pros

I like that this software is free and easy for other to access. There is an app to allows you to access it on the mobile device.

Cons

Hangouts did not allow for fluid conversations during "larger" meetings. I'm using other software now that really does this much better. Many users had difficulty connecting and staying connected, screens would freeze, and the chat would not always come through quickly. The layout of Hangouts is also more cumbersome to navigate than other software. It's free, but that does come at a "cost."

Review Source

BB

Bartholomew B.  
Data entry  
Hospital & Health Care  
Used the software for: 2+ years

### "Hang out "

February 4, 2022

5.0

Good and consumer friendly

Pros

Customer information protection and security

Cons

Difficult to use on the field where network is bad

Review Source

dD

danielle D.  
Analista  
Information Technology and Services  
Used the software for: 1-2 years

### "prático e intuitivo"

April 5, 2023

5.0

uso todos os dias, tanto para mensagem individuais como em grupo.Super prático e didático

Pros

fácil utilização, não precisa de grandes parametrizações

Cons

nenhum, me adaptei muito rápido a ferramenta

Review Source

VR

Verified Reviewer  
Marketing Coordinator  
Media Production  
Used the software for: 2+ years

### "Great!"

July 25, 2023

5.0

Pros

It is integrated with my email calendar

Cons

The history only lasts for 24 hours because of my company's settings

Review Source

Similar Products

Featured