# Page 36 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 36 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 36 - Reviews of Google Chat

## Showing most helpful reviews

Showing 876-900 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Realtor®  
Real Estate  
Used the software for: 1-2 years

### "Chat is a Great Option"

March 6, 2019

5.0

Overall, I like to use it while I'm at work or on trips working.

Pros

I like that Google Chat has basically made it feel just like regular messaging or texting from your phone.

Cons

At the end of the day, until something is 100% synced/embedded into your phone's messaging, you are always wishing that is was possible. It's close though!

Review Source

NM

Natalie M.  
Innovation Officer  
Government Administration  
Used the software for: 2+ years

### "I have been using this for years! "

December 14, 2021

5.0

I love that I can see who's online.

Pros

It's way easy to use and I can access it on my mobile

Cons

There is nothing about the software that I don't like

Review Source

AH

Ali H.  
Listing Coordinator  
Real Estate  
Used the software for: 6-12 months

### "A Must For Communication "

April 28, 2022

5.0

Pros

The app/having chats pop up on the sidebar of my email makes sure you do not miss a notification.

Cons

I wish I could mute certain user notifications in a group chat. Some people overuse the chat and I get too many notifications but it is in a group chat so I cannot mute it.

Review Source

Tushar G.  
Software Engineer  
Medical Devices  
Used the software for: 6-12 months

### "Google Hangouts Review"

April 14, 2021

3.0

Overall experience with Google Hangouts is being good but other social media apps are better equipped and more convenient.

Pros

The features I like the most are its data privacy, data encryption, and safety. Moreover, we can chat while using emails. A great feature to make video and voice calls. Video quality is better than before.

Cons

The least I like about this social media software is its inability to delete or recall messages. The video quality needs improvement. Spam callers should be banned.

Review Source

JB

Julie B.  
Developper  
Farming  
Used the software for: 2+ years

### "A free tool we liked even if it is a little bit vintage nowadays"

June 23, 2022

5.0

Pros

FREE software, easy to use and setup even by my grand parents.

Cons

Not the most ergonomic tool sometimes. Calls with many people are not the easiest to manage.

Review Source

MB

Mansi B.  
SCM  
Consumer Electronics  
Used the software for: 2+ years

### "Not a happy switch from Hangout"

October 19, 2020

4.0

I liked hangout better than chat. Overall experience is satisfactory but not great.

Pros

Option to add a separate group as a room, sharing files directly from the computer and drive made easy.

Cons

Hangout had an option to name group chats. Here there is a need to create a separate room for any group, else Chat cannot be named which is a bit annoying.

Switched from

[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)

Google made a switch:(

Review Source

SR

Siddharth R.  
Manager  
Market Research  
Used the software for: 2+ years

### "Google Hangouts for Team and Client Meetings"

June 16, 2021

3.0

I have been a bit disappointed with Hangouts. Coming from Google, I expected his tool to be flawless. Other rival tools such as Zoom and Teams offer a much superior experience. The biggest advantage that Hangouts has is that it integrates seamlessly with other google workplace apps. However, for pretty much everything else, other tools are better.

Pros

\- Ease of use - Easy setup and intuitive controls - Great ecosystem provided by google

Cons

\- You need a google account to participate - Audio quality is sometimes choppy - dialing-in is a hassle

Reason for choosing Google Chat

We choose Google workplace and Hangouts came as part of t he deal.

Review Source

DC

Darryl C.  
Product Manager  
Computer Software  
Used the software for: 2+ years

### "Google Chat Rocks!"

January 14, 2020

5.0

Amazing product, it regularly receives updates and will make your team more collaborative

Pros

I love gsuite and google chat, the product is amazing for collaboration and works great with google drive.

Cons

I do not like when people ignore the threading functionality -- please add predictive feeeback to tell people when to use new threads!!!

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

We wanted all gsuite products

Review Source

VR

Verified Reviewer  
Domestic Engineer  
  
Used the software for: 1-2 years

### "G Suite Chat makes my office communication easy! "

June 1, 2018

5.0

Pros

I love that G Suite keeps my workday organized (Sheets, Docs, Drive, Calendar, etc) and Chat is just an easy built-in way to communicate with my co-workers within this whole system.

Cons

Chat is still in competition with Slack, so I have both. I wish I could streamline my communication down to one chat method.

Review Source

VR

Verified Reviewer  
Strategist  
Information Technology and Services  
Used the software for: 1-2 years

### "Google does what Google does!"

October 14, 2020

5.0

Chat by Google in itself is a great chat application and with integration in to Gmail, it's become better.

Pros

Chat by Google is extremely easy to use and is connected with all the other Google apps, which makes it easier

Cons

Chat by Google is now integrated with the Google mail so it can improve the way it displays mail and chat together.

Review Source

ALL

Andre Luiz L.  
CO  
Civil Engineering  
Used the software for: 2+ years

### " Let's chat"

September 11, 2020

5.0

t brought a lot of practicality and agility to the daily routine of my company! For them we can resolve issues quickly and whenever necessary we can consult issues already addressed, the fact that it is very multi-platform provides incredible mobility.

Pros

Incredible tool that is already linked to your gmail. It allows you to keep in touch with your contacts in a very simple and agile way. Save conversations so they can be viewed later if necessary. great for corporate customers.

Cons

It has a somewhat different form of notification, coming out of the ordinary, but it is just a matter of adaptation.

Review Source

VR

Verified Reviewer  
Digital Marketing Consultant  
Marketing and Advertising  
Used the software for: 2+ years

### "Allows you to communicate quickly!"

June 3, 2019

5.0

Pros

It's easy to use and allows me to message a co-worker quicker than sending an email

Cons

Nothing bad to say. I've never had an experience other than great.

Review Source

VR

Verified Reviewer  
New Business Trainee  
Civil Engineering  
Used the software for: 1-2 years

### "A good app to chat"

April 5, 2020

4.0

I use Chat on a daily basis and in general it meets my expectations and I am satisfied.

Pros

What I like most about Chat is the ease and convenience of communicating with my team via messages.

Cons

What I like least about Chat is that it sometimes crashes, in addition to offering more tools and integration with other applications.

Review Source

SM

Sanquita M.  
Manager  
Retail  
Used the software for: 2+ years

### "Chat"

April 17, 2022

5.0

I've had nothing but a great experience.

Pros

I liked that I can easily chit chat with family and friends

Cons

There is nothing that I dislike about the product so far.

Review Source

VR

Verified Reviewer  
Director  
Computer Software  
Used the software for: 1-2 years

### "Great for teach chats"

November 12, 2020

5.0

We use google chat for all our teams communications

Pros

Easy to chat, make video calls directly, share files. Groups and Rooms are an amazing feature and now allows external users as well Easy to create your own bot

Cons

Cant pin conversation threads very few existing bots should have more integrations with other software

Review Source

RP

Rakesh P.  
Analyst  
Marketing and Advertising  
Used the software for: 2+ years

### "GChat is the best"

December 6, 2023

5.0

Pros

Price is included with my GSuite. And it is available on my personal gmail.

Cons

The notification sound doesn't always work on my mobile device.

Review Source

Nate H.  
Digital Marketing Operations  
Computer Software  
Used the software for: 1-2 years

### "Functional chat as a part of G Suite"

September 14, 2020

4.0

It's our internal chat tool. We don't use anything else. It's functional.

Pros

It's built right into our G Suite, which makes it about as easy to use as possible. No extra apps or windows. It's just right there.

Cons

It may be shallow, but a lack of GIFs for sure. It's one of the more fun parts of internal chats and I miss it!

Review Source

VR

Verified Reviewer  
Head Assistant - International Student and Scholar Services  
Education Management  
Used the software for: 6-12 months

### "Excellent for big files"

February 20, 2020

5.0

I am happy with it. it is very reliable and user friendly.

Pros

We used WeTransfer a whole lot more in previous years. It was and it still is the perfect took to transfer big files. We have moved away from it now because we are trying to keep all of our documents in one place but we still have a licences for it in case we need to transfer a big file.

Cons

I cannot think of any complaints. It is not something we used everyday but when we do there are generally no complaints.

Review Source

NW

Norman W.  
Training Specialist  
Pharmaceuticals  
Used the software for: 2+ years

### "So easy you take it for granted"

August 12, 2020

4.0

\- Simple to use and widespread across my business sector makes this a great, convenient communication tool.

Pros

\- Integration with gMail makes it convenient and easy to access. - Ability to mark status (present/away/etc) makes status checks for teamwork easy. - Ability to spontaneously make a video call without having to create a calendar event is great.

Cons

\- Would like gChat to appear as a sidebar function (like it is in gMail) while using other Google functions like gCal or gDrive. That way I don't have to click on a separate tab to respond to a message.

Review Source

Tiffany W.  
3rd Key Manager  
Cosmetics  
Used the software for: 1-2 years

### "Great to use at work"

August 6, 2019

4.0

Pros

Its a great tool for the office and working with colleagues who you can't reach by phone for various reasons

Cons

Nothing I like least about the software its pretty cool

Review Source

VR

Verified Reviewer  
Director Of Communications  
Consumer Electronics  
Used the software for: 1-2 years

### "Must for Office Communications"

July 24, 2019

5.0

Pros

Google is migrating to Chat instead of Hangout. The UX is a lot like Slack, where you can create groups, file messages, etc. And there is a search function.

Cons

Google Chat and Google Hangout are integrated. It can get confusing because they sync yet some functionality only shows on Chat, not Hangout.

Review Source

VR

Verified Reviewer  
Sales Representative  
Education Management  
Used the software for: 2+ years

### "Great resource! "

August 10, 2018

5.0

Pros

I love using Google chat with colleagues at work--- it's a great way to stay in touch during the day.

Cons

The messages are automcatically archived.

Review Source

JUNIOR Q.  
Developer  
Computer Software  
Used the software for: 1-2 years

### "Hangoust is the best!"

July 22, 2021

4.0

I use it in my day-to-day life and it is a complete and important service at work

Pros

Hangouts is not just a communication tool, it covers all fields of messaging and work scheduling.

Cons

The lack of integration capacity with other services such as Amazon or Microsoft

Review Source

KH

Kelly H.  
Property Manager  
Real Estate  
Used the software for: 1-2 years

### "Solving Communication Issues With Google Chat"

February 6, 2022

5.0

Pros

This software solves communication issues between our team and office. It keeps us from having to yell across the office, and everything is in writing.

Cons

I don't really have anything that I can say I do not like about it.

Review Source

JP

Julia P.  
Researcher  
Research  
Used the software for: 2+ years

### "Fast communication"

August 4, 2022

5.0

Pros

Google chat is very useful to a fast online communication.

Cons

It is more useful when all the team is online.

Review Source

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