# Page 37 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 37 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 37 - Reviews of Google Chat

## Showing most helpful reviews

Showing 901-925 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AA

Austin A.  
Account Manager  
Accounting  
Used the software for: 2+ years

### "Good for Quick Messages"

October 22, 2021

4.0

Pros

It is just on the side of gmail, which is always open. It's convenient to use and gets the job done.

Cons

Since the switch, using it on a mobile phone is more difficult as you have to go into gmail and then find your chats.

Review Source

CM

Cindy M.  
Account Adjuster  
Medical Practice  
Used the software for: 2+ years

### "Great way to chat between friends and collegues"

June 29, 2022

4.0

Pros

Easy to set up and use and keep in contact with everyone

Cons

Nothing really, all in all a nice application.

Review Source

Tohibullah M.  
Business Owner  
Information Services  
Used the software for: 2+ years

### "One of the most neglected utility from Google"

September 8, 2018

5.0

Need to start a campaign with popular content management systems wherein users get to integrate Google Chat widget as part of their websites.

Pros

Although Google Chat is one of the best ways to leverage the most of GSuite, not sure why it is neglected. We are used to using messenger, instant chat by one of its social media competitors.

Cons

They need to make access to Google Chat more widespread. While its competitors from CRM to social media platforms are pushing their chat widget to be integrated with user websites/blogs, not sure what is holding Google back.

Review Source

RR

Ryan R.  
Account Executive  
Information Technology and Services  
Used the software for: 2+ years

### "Better tools out there"

January 11, 2022

4.0

Overall, Hangouts can do 90% of what it's meant to do. Not only can it host video but the messaging side is fun and intuitive.

Pros

Hangouts is a fine tool, allowing you to accomplish the basics of collaborating virtually. You're equipped with virtual backgrounds, snappy UI, and quick controls. In addition, a powerful chat function lives here as well.

Cons

While the tool is helpful, the screensharing abilities are somewhat clunky. In addition, the call quality is inferior to other platforms in the market (reliability).

Review Source

Aaron E.  
Digital Marketing Specialist  
Computer Software  
Used the software for: 2+ years

### "Good free tool to communicate "

June 29, 2020

3.0

Pros

A great way to connect with your friends or co-workers.

Cons

Basic features and ugly user interface. There's better-looking software out there.

Review Source

GG

Glenn G.  
Strategic Communications Specialist  
Research  
Used the software for: Less than 6 months

### "Better than Hangouts, but..."

November 5, 2021

4.0

An improvement from Hangouts in many ways, but also lacks features I have come to love. If you came from FB Messenger, Chat feels very similar, but lacks distinctiveness that makes it stand out.

Pros

The best advantages of Chat over Hangouts are the better integration with Gmail and the ability to drag and drop content. Just for that I switched. But I also do miss the way I can monitor my chats in one quick glance in Hangouts and not have to click multiple times to see new messages.

Cons

The "one glance" message monitoring and no multiple clicking is something that I miss from Hangouts. Google Chat also feels like it's trying to copy Facebook Messenger, which just makes the fact that Messenger is better feel more pronounced.

Switched from

[Google Chat](https://www.capterra.com/p/175800/Chat/)

Overall Chat is a better app

Review Source

VR

Verified Reviewer  
President  
Marketing and Advertising  
Used the software for: 2+ years

### "I love it and use it all the time."

September 13, 2018

5.0

Pros

You can send so many links to things quickly without having to send an email.

Cons

Sometimes your chats don't go through for some odd reason.

Review Source

VR

Verified Reviewer  
IT Recruiter  
Information Technology and Services  
Used the software for: 6-12 months

### "Snappy!"

June 21, 2022

4.0

Pros

It's very handy while we are away from our computer. You can send the file needed in a snap from the mobile. This makes the team communications more easy.

Cons

Not much cons as of now, I suggest to add any new features.

Review Source

Nischala R.  
Assistant to Director Operations  
Non-Profit Organization Management  
Used the software for: 2+ years

### "easy to connect"

September 19, 2020

5.0

I am very happy to use it in office set up as well as personal needs.

Pros

Since so many mid to economical range cell phone has Android apps, it has become a easy way to connect to people. It can send big files efficiently. In office set up , I have used it since gmail emailing solution is the most popular for small size office team. It can connect with all g suite applications easily.

Cons

Interoperability with other apps. Nowadays so many collaboration app is there in market so it becomes duplicate.

Review Source

MA

Muneeb A.  
Director / Filmmaker  
Arts and Crafts  
Used the software for: 2+ years

### "Chat "

January 7, 2022

4.0

Pros

1\. ease of use of the software. 2. people can add each other through gmail i.d 3. ios and android apps are available. it can be used through browser. 4. its quite fast 5. there is not much lag when it comes to google chat 6. its safe and secure.

Cons

1\. Google chat does not offer to change the font style and size. 2. Users cant send audio notes in google chat. 3. the emoji's are not so good looking

Review Source

Paul V.  
Executive Director  
Environmental Services  
Used the software for: 2+ years

### "Chat Across The Office"

December 31, 2018

5.0

We love it!

Pros

We love being able to handle business while on conference calls.

Cons

No issues so far. It is an excellent program for all offices.

Review Source

anu V.  
IT personnel  
Computer Software  
Used the software for: 6-12 months

### "human chat with google chat"

March 6, 2023

5.0

Pros

There is a good communication option for this software. Anyone can use this tool. I find it very easy to use this Google chat.

Cons

Nothing everything is fine. Compared to other chat this chat is better.

Review Source

VR

Verified Reviewer  
Counselor  
Automotive  
Used the software for: 2+ years

### "Really Easy"

May 17, 2020

4.0

Pros

How easy it is to connect and talk to other people

Cons

Sometimes it has some video issues but its not a major issue which cannot be solved

Review Source

JM

Jennifer M.  
Director of Development  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Stay in contact with ease"

September 16, 2021

4.0

Google Chat provides my team with the ability to instantly ask/answer questions throughout the work day

Pros

Like the ability Google Chat provides me to ask a question to several team members at one time and receive the answer needed. It is convenient to talk to multiple team members at one time so that everyone is kept on the same page regarding projects and their status. It is easy to use and seems to remain up to date

Cons

The one thing I do not like is at random times the software seems to "time-out" and not allow us to use it. This can be very frustrating and causes ineffeciency

Review Source

RT

Robin T.  
IT Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Google Chat is very convenient, but it could better"

January 26, 2019

4.0

Google Chat makes it easy to connect and chat with vendors nationwide or internationally with no fees. The ease of use it very beneficial because practically anyone with minimum technical skills can utilize Google Chat. Thanks Google Chat!

Pros

What I like the most about Google Chat is the fact it is very convenient. It is easily accessible being right on the left pane of your Gmail account as soon as you log into Gmail. I also like the fact the you it will keep track of all of you chats for you. You can turn that feature off if you prefer that the software does not keep copies of your chats. You can easily chat with your Gmail contacts. You can tell if someone is on chat or not.

Cons

Google chat does have some technical issues that pop up now and then. Sometimes there is an error stating that something went wrong and you cannot connect right now. That can be annoying. It seems like it could be a bug in the software.

Review Source

vG

vineet G.  
Director  
Information Technology and Services  
Used the software for: 2+ years

### "A Nice Chat And Audio And Video Call Software"

July 23, 2021

5.0

Pros

chats are faster can be used within your Gmail web login so do not need to login on a separate web app like whats app consumes less internet data no need to use phone number, just login with your Google account.

Cons

sending and accepting friend request does not work very well it can take time to receive someone\`s request and vice versa.

Review Source

Santhosh R.  
Test Engineer  
  
Used the software for: 6-12 months

### "Google chat is very helpful for communicating with our team members"

July 25, 2018

4.0

Pros

1\. I have been using this for the past 6months and it is very easy to use and also user friendly application. 2. We can create group and send our message so that everyone in the group will get the message and no need to send separately to everyone.

Cons

They can allow the user to keep some customized background themes so that it will look good and they can add some features to backup all the messages in cloud so that the users can get it.

Review Source

LM

Lucinda M.  
Clinical Coordinator  
Mental Health Care  
Used the software for: 2+ years

### "Easy to use and immediate contact "

December 21, 2022

5.0

Easy feature for communicating

Pros

I can use this on my laptop or phone to be connected with my team as needed

Cons

No issues with this software so cannot rate

Review Source

SS

Sarah S.  
Marketing/Business Administrator  
Real Estate  
Used the software for: 6-12 months

### "Would Recommend "

September 20, 2021

5.0

Absolutely love it!!

Pros

I love being able to use a messaging app as opposed to sending 100 emails or trying to call everyone over something silly. This allows me to get in touch with someone fairly quickly and they're more likely to respond with a quick message than waiting for a phone call or someone needing to call me back. No more cluttering up my emails when that is already a high traffic zone for other communications!!! I LOVE that!!

Cons

I'm not really sure that I have a con about this product! Waiting for someone to confirm your chat request I guess may be the only bummer, but at the same time, I appreciate accepting someone before anyone just hops into your chat!

Review Source

JW

Julianna W.  
Designer  
Architecture & Planning  
Used the software for: 2+ years

### "A solid communication service"

March 16, 2022

5.0

Pros

I love how easy it is to instantly communicate with people and it can be fun to add images, gifs, or icons to your messages. It is also great to utilize the 'spaces' feature for projects. It is also great to video chat from the pop up!

Cons

The latest update of the software made things a bit confusing and clunkier. The original design and desktop plug in made it so much easier to keep track of chats.

Review Source

KF

Katie F.  
Marketing and Artist Relations  
Arts and Crafts  
Used the software for: 6-12 months

### "Katie's Google Chat Review"

June 22, 2022

5.0

My overall experience has been great! I feel like it's helped my team a lot.

Pros

I most like the ability to instantly chat with my colleagues. Whenever there is an issue, I know that I will be able to get help or clarity instantly.

Cons

I think the product could definitely use a better way to chat when you are also doing other tasks on your computer. Maybe a better structure visually.

Review Source

Stacey R.  
Graphic designer  
Events Services  
Used the software for: 1-2 years

### "Office game changer! "

January 3, 2020

5.0

Overall I have had a positive experience with Chats and will continue to use it.

Pros

I love chats! It is what we use everyday in the office. It is so nice to be able to send a quick IM vs an email.

Cons

I don’t like how you can’t see group chats when you’re in the google chat app. That is my only complaint.

Review Source

AD

Andrea D.  
In House CRA  
Pharmaceuticals  
Used the software for: 2+ years

### "Google Chat Experience"

September 1, 2019

5.0

The Google Chat software allows for you to send a message in the chat instead of email.

Pros

I love this Google Chat software. It is so easy to use and allows for you to connect in a timely manner with other co-workers with meetings. You type in what you want to say and hit the send button, everyone that who the message is sent too gets it.

Cons

One con with using the google chat feature is that if you have the volume turned up and someone pings you multiple times, it can be distracting when you are working on a high priority project.

Review Source

RF

Rosalie F.  
SLP  
Education Management  
Used the software for: 2+ years

### "Great for Quick Communication"

January 25, 2022

5.0

Pros

I use Google Chat every day to talk with my coworkers. It's an easy way to ask a quick question or drop a quick note rather than sending a email that can get lost in an inbox.

Cons

I don't love using Chat on my phone. I don't like that there's an app but also Chat in the Gmail app, so I get double notifications and sometimes can't find who sent me a message.

Review Source

VR

Verified Reviewer  
Marketing Automation Specialist  
Marketing and Advertising  
Used the software for: 1-2 years

### "Google Chat - Simple & Easy"

February 12, 2019

5.0

As part of G Suite, Chat is very easy to use and requires no learning curve. It keep all of our team members in touch with each other at all times. Instead of sharing phone numbers we're all a click away thanks to Chat.

Pros

Requires no learning curve Simple to Use Drag and drop documents

Cons

Nothing, it serves the exact purpose we need

Review Source

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