# Page 39 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 39 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

---

Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 39 - Reviews of Google Chat

## Showing most helpful reviews

Showing 951-975 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CH

Celeste H.  
psychology  
Human Resources  
Used the software for: 6-12 months

### "Practical"

June 3, 2022

5.0

Easy to use, practical, and if I need to say something fast to the person it saves my time as I get a faster response in the chat

Pros

allows to maintain the interaction without problems, it is instantaneous

Cons

sometimes the tool to chat with people presents an error

Review Source

LG

Lilyana G.  
Senior Biostatistican  
Pharmaceuticals  
Used the software for: 2+ years

### "Google keeps changing chat functions!"

August 9, 2021

2.0

I use it because it's free, but would look for another option if I had one.

Pros

I like that it is free! This is the best thing about it, and why we use it.

Cons

Google keeps changing their chatting platform. It has been hangouts... it has been gChat, and now just chat. It's hard to keep up with all the updates and the new features. I wish Google would just choose one and focus on the individual features.

Review Source

FG

Francislyne G.  
Developpeur  
Computer Software  
Used the software for: 6-12 months

### "Google Chat un outil collaratif"

December 12, 2023

4.0

J'ai la synchronisation des conversation et les alertes instantanées

Pros

Google Chat est un outil que vous pouvez utiliser pour communiquer en équipe

Cons

Google Chat, n'a pas intégrer de nouvelles fonctionnalités comme ses paires

Review Source

VR

Verified Reviewer  
Assistant Stage Manager for 'The Mystery of Edwin Drood' at TheatreZone  
Entertainment  
Used the software for: 2+ years

### "Google Chat Keeps People Connected"

January 18, 2019

5.0

Pros

I love Google Chat! Most of my online life is spent using Google products, so the chat is ever-present and ready when needed. I love the integration with your contacts so you can connect with those you want to when you want to.

Cons

There really aren't any cons. It's a simple chat feature that connects you when you want to and disconnects you when you don't want to. Use it while you're already using other Google products to make your experience even better!

Review Source

VR

Verified Reviewer  
Tier 1 Tech Support  
Security and Investigations  
Used the software for: 6-12 months

### "It's Like a Slack Light"

April 23, 2019

5.0

Slack Light. Not bad if your company uses GSuite as integration works well.

Pros

Can insert gifs, and videos easily. Can make rooms or topics similar to Slack or Discord. Notifications and mobile app work well. Use it everyday at work.

Cons

Search functionality needs to be vastly improved. Also the default notification settings for the mobile app are very annoying as it defaults to alert on every message. Wish the mobile app had a dark mode.

Review Source

VR

Verified Reviewer  
Legal negotiatior / Tester  
Legal Services  
Used the software for: Less than 6 months

### "Somewhat lacking"

April 2, 2022

3.0

We tried to switch from Microsoft Teams, because Teams is awful, but we won't stick with Google Chat either.

Pros

Good if you access via Gmail, very userfriendly and easy to implement, but that's it.

Cons

Lacking in every other aspect, there are tons of other options out there. Found some bugs and laggy features. Expensive.

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Teams is Awful, and very uncomfortable to use and implement from Outlook 365.

Review Source

MM

Mahogany M.  
Web Assistant  
Marketing and Advertising  
Used the software for: 1-2 years

### "Hangout"

August 24, 2020

5.0

Overall i have a great time using this service. It's helped me build better chemistry with my bosses an coworkers especially that we all work remotely. The heavy work load is made easy when tackling it as a team and this tool helps connecting everyone.

Pros

This helps get a message across way faster than a formal email in large companies where a lot of information is relayed in a timely fashion. It helps save a lot of time by making the idea go from one point to another pretty fast.

Cons

The design could significantly be improved which would make the process flow better. The color charts or color-coding( however you would like to refer to them) could be improved in a manner that would attract more people.

Review Source

GP

Glenn P.  
Ad Sales  
Marketing and Advertising  
Used the software for: 2+ years

### "Good communication tool with a few glitches"

September 30, 2021

4.0

Pros

quick, easy, and simple to use. It's built into my gmail.

Cons

Sometimes I am not alerted when I have a new message. It's also confusing to figure out who is speaking if you have a conversation with multiple people. It can also be hard to find the correct window if you have multiple group chats open.

Review Source

Kevin K.  
President  
Computer Software  
Used the software for: Less than 6 months

### "Great Tool for Google Workspace Users"

May 7, 2021

5.0

Effortless. Everything works as described; it was a simple transition from Slack and the browser chat takes much less system resources than Slack.

Pros

Having Google Chat integrated with Google Mail is very nice. I like that it just works, and when they roll out an update, it's a simple F5-Refresh away.

Cons

I really wish there was a way to create a task from a chat but at the moment that doesn't seem to be available. I have put a request in for that feature, however.

Review Source

JR

Jordan R.  
Founder  
Computer Software  
Used the software for: 2+ years

### "Love Google Hangouts"

May 19, 2022

5.0

Pros

I love Google Hangouts! I know zoom is the popular one, but... I don't see a reason to use it! It's free and works great.

Cons

The only thing that bugs me is that about once / month, it requires me to re-give permissions on my mac that I've already given like 5 times, LOL. Other than that, I love it!

Review Source

NR

Neil R.  
Controller/HR  
Environmental Services  
Used the software for: 2+ years

### "Easy to use "

February 19, 2021

4.0

We have kept costs down by utilizing Hangouts, there was a time when the company was looking at a video conferencing phone system. Hangouts has ensured that we do not spend a lot of money.

Pros

The software is set up for basic computer experienced individuals. All functions are laid out in a manner that there is no searching for the feature. Even the dread screen sharing is rather simple to utilize.

Cons

The only downfall of the software (like some of its competitors) is once there are too many individuals on, there is a lag time.

Review Source

VR

Verified Reviewer  
Sales Development Representative  
Computer Software  
Used the software for: 1-2 years

### "Simple chat tool"

November 29, 2019

5.0

We eliminated the use of email for interoffice chat

Pros

We used to use Gchat for inter-office communication. It makes it easy to chat with coworkers without sending emails

Cons

Google chat is very simple to use but lacks some essential features like Channels, Gif sending, & polls

Review Source

VR

Verified Reviewer  
Software Engineer  
Philanthropy  
Used the software for: 2+ years

### "It seems like they havent updated it in ages"

October 19, 2018

5.0

Pros

Very well integrated with the google suite

Cons

I wish if had kept up with the times and be more feature rich

Review Source

AQ

Akemi Q.  
administrator  
Accounting  
Used the software for: 2+ years

### "Good enough"

May 10, 2022

3.0

Overall, it's good enough.

Pros

It's as good as other messenger like text, Facebook messenger, and Whats up.

Cons

Hope it has undo feature. I sometimes want to unsend or delete a message that has been delivered already.

Review Source

VR

Verified Reviewer  
Co-Founder  
Internet  
Used the software for: 2+ years

### "Same familiar experience as Hangouts, tailored for teams"

December 29, 2019

5.0

Love that Chat is built into our GSuite subscription - we use it whenever we need to quickly tag-up on an item.

Pros

Google Chat is very easy to use - perfect for coordinating on small tasks and large projects with team members, and very similar to the consumer Hangouts product.

Cons

I'd love to see some organization features - in addition to being able to search across chats, having the options to highlight/save/tag specific chats sort of like starring in Slack would be helpful!

Review Source

NM

Nadine M.  
Content Creator / TESOL Tutor  
Entertainment  
Used the software for: 2+ years

### "Seamless Communication."

May 6, 2022

5.0

I have really enjoyed using Google Chat. Its simple user face makes communicating stress-free, especially for users on the receiving end. Not everyone is tech-savvy and needs complications. My overall experience has been good!

Pros

Google Chat enables me to communicate in real-time. Easy to navigate and use. Cheap without fluff and confusion.

Cons

Although it is cheap and user friendly it boasts basic features which I can't say is a con for persons who need just that.

Review Source

Andrew K.  
Registered Nurse  
Hospital & Health Care  
Used the software for: 1-2 years

### "Google Chat Review"

August 23, 2018

5.0

Pros

Google Chat is great for communicating with other people quickly. it implements well with if you are using all that Google has to offer with it's other software.

Cons

If you are not using all of Google's other software, then Google Chat might not be for you.

Review Source

AC

Anna C.  
director  
Hospitality  
Used the software for: 2+ years

### "best chat option "

April 14, 2022

5.0

Pros

this is the best chat option, also works well in sharing files, or internet data, it is instant, notifies other users. never had any issue so do not know how customer service works. i recommend this to my kids as well, it is a great reminder too also

Cons

there is nothing wrong for what i use this too for, team communication and chat

Review Source

VR

Verified Reviewer  
Administrative  
Machinery  
Used the software for: 1-2 years

### "Good communication tools"

October 31, 2020

4.0

We use it sometimes, but it just isn't comfortable for me

Pros

Perfect for communicating in the office. You can create groups of people. A quick way to talk about anything

Cons

The interface is a bit ugly and archaic. I just don't like it. It has limit for shared documents.

Review Source

FK

Francine K.  
Senior Manager  
Architecture & Planning  
Used the software for: 2+ years

### "Great way to communicate throughout the day!"

April 28, 2022

5.0

Pros

The ease of use and how the group feature works allows for both personal and more professional communication ease

Cons

I wish there was an easier way to sort through chat history

Review Source

GK

Gagan K.  
Student  
Education Management  
Used the software for: 6-12 months

### "My experience of Google chat"

May 6, 2022

5.0

Pros

Help me to connect with my friends and team members, keep track of our work and conversation, and we can easily share our data like files here without any inconvenience!

Cons

Some it's interface get stuck and don't allow to keep up the conversation unless we close the application, don't know what's the problem please try to fix it!

Review Source

VR

Verified Reviewer  
Policy Analyst for Senator Kirk Watson  
Legislative Office  
Used the software for: 1-2 years

### "Use it all the time!"

October 27, 2018

5.0

Pros

It is easy to use to chat with coworkers or even friends during the workday if you just need to communicate a quick message.

Cons

I wish there were a way to search within the chat for a keyword if you need to go back and find something that was discussed.

Review Source

Awais A.  
Marketing Manager  
Real Estate  
Used the software for: 2+ years

### "Loads of Productivity Under One Roof"

April 15, 2020

5.0

Pros

Ease of use, loads faster, more productive.

Cons

Everything seems fine here no complaints at all.

Review Source

KH

Kyle H.  
Information Technology  
Information Technology and Services  
Used the software for: 2+ years

### "We use Google Chat to communicate through the office quickly and easily."

July 6, 2018

5.0

Easy office communication. Helps get in contact with employees without giving out cell phone numbers

Pros

Google Chat allows us to communicate throughout our office when phones are not an option. During conference calls, people away from their desk, etc. This mixed with hangouts makes communcation very simple.

Cons

Very basic features, however this can be considered a good thing because that makes it lightweight. Not all users are willing to install the app, so we have to resort to other methods for some.

Review Source

Brandon F.  
Enterprise Account Executive  
Computer Software  
Used the software for: 2+ years

### "Great easy chat"

November 29, 2018

5.0

Pros

Free easy to use chat that's the new "AIM"

Cons

Not quite as robust as Slack but hey, it's free!

Review Source

Similar Products

Featured