# Page 41 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 41 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 41 - Reviews of Google Chat

## Showing most helpful reviews

Showing 1001-1025 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Claims Specialist  
Accounting  
Used the software for: 1-2 years

### "I use Chat in the office and for personal communication!"

August 6, 2018

5.0

Pros

I keep my gmail account open all day at work. That is the main means of communication between coworkers. It is very convenient and easy to navigate.

Cons

Sometimes Chat does not work for a minute or two when it is first opened.

Review Source

TK

Tzlil K.  
Technical Projet Manage  
Marketing and Advertising  
Used the software for: 6-12 months

### "Nice tool for internal chatting"

December 24, 2019

5.0

We utilize Chat for 1-1 and group communications within our organization, for more efficient conversations than email threads.

Pros

I like how easy it is to start a chat, group chat, or room in Hangouts to quickly contact internal users of the same google suite.

Cons

I don't like how this tool is integrated with the gmail inbox view - it is cumbersome and bad UI to view multiple chat windows on top of emails and drafts. And the standalone view of Chats is not as organized as other tools like Slack in terms of organizing rooms and group conversations.

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

to align with other google suite tools in use.

Review Source

ST

Shawn T.  
Senior Marketing Analyst  
Marketing and Advertising  
Used the software for: 2+ years

### "Simply the Best"

January 10, 2020

5.0

Simply the BEST. UX is perfect, the app is handy to use on my iPhone and I will continue to implement wherever I find myself.

Pros

After using the majority of chat software, I can honestly say Google Chat is simply the best. It's the easiest to use, keeps me in touch with my colleagues, and is so easy to manage. The app is also perfect for staying in communication during long projects!

Cons

I wish there were a giphy function, but that's literally it! Google Chat rocks and I love using it!!

Review Source

VR

Verified Reviewer  
software engineer  
Computer Software  
Used the software for: I used a free trial

### "Excellent application for co-operate level. "

April 9, 2022

5.0

\- First of all, I am giving real review because I am using this app in my company since 2019 and we are happy to use it. - If you want to use for conversation in collaboration then this is best for it.

Pros

\- It is reliable and data privacy and secure application so it is most of choice for me. - Easy to use. -All the features are available in one application. - Not much configuration is required to use it. - The Google product is always the best. - The UI is attractive.

Cons

\- While using the desktop version, I noticed that sometimes sync is not working properly( late conversation). - More internet data consumption.

Review Source

ST

Shrenik T.  
Brand Manager  
Retail  
Used the software for: 2+ years

### "Have been using Google Chat since ages!"

August 19, 2022

5.0

I'm very happy using Google chat uptil now. Have been using this since my college days.

Pros

Extremely user friendly app and easy to use. Just love the way how easily we can interact with people using Google chat. The best thing is we can access this through phone as well as a laptop or computer

Cons

Nothing to dislike as such. May be they can upgrade the user interface and can make it more interesting.

Review Source

Jordan C.  
Digital Marketing Specialist  
Printing  
Used the software for: 6-12 months

### "It works, but it is no Slack"

May 13, 2019

4.0

Pros

It gets the job done for chatting with co-workers. You can send messages and received them. You can have groups and announcements. Since it comes for free with G suite, My employer keeps using it.

Cons

It isn't Slack. I like Slack better. I think it is a better user experience. Messages get read. Things are less likely to get missed. If you have the cash, go with Slack here.

Review Source

DJ

Digna J.  
Scientist II  
Pharmaceuticals  
Used the software for: 2+ years

### "Great Communicator"

August 17, 2020

5.0

Surely, anyday i will prefer to use gchat over others. I would highly recommend using it.

Pros

If someone is looking for the best option for chatting, gChat should the best among all. And the extend at which chat is adding features it great to use for chatting, calling, video, etc.

Cons

Least to love about the chat is the integrations, so its doesn't provide any integration with other platform to integrate in gchat and use gchat to use it a default medium for communication.

Review Source

Jean Hazel S.  
Junior Software Developer  
Retail  
Used the software for: 1-2 years

### "Easy and convenient choice for communication"

June 12, 2018

4.0

Pros

Everything Google is in sync and you can find all your contacts easily. It's free and convenient to use.

Cons

As of the current version, there is no lack or defect I can think of on desktop and mobile versions of this app.

Review Source

MF

Michael F.  
Director of HR  
Consumer Services  
Used the software for: 2+ years

### "Easy Chat for Company-Wide Communication"

December 10, 2019

5.0

Overall we love utilizing the product and use it daily!

Pros

What we like most about the G Chat feature is that the entire company can utilize it and it is integrated in to the entire GSuite - making it a perfect choice for a group utilizing GMail.

Cons

What we like least is you have to "accept" the ability to chat with someone else. This makes instant communication with new folks just a little less timely. Only the first time however, so it is a minor difficulty.

Review Source

Jennifer M.  
Logistics  
Warehousing  
Used the software for: 6-12 months

### "Ok software"

March 16, 2022

3.0

Pros

I like having another form of communication really good for texting communication

Cons

Uploading videos and sometimes pictures but especially videos take forever for me to fully send

Review Source

AH

Abdul H.  
Project Coordinator  
Renewables & Environment  
Used the software for: 2+ years

### "A Real time Hangout for your Team"

August 19, 2021

5.0

Pros

It's very easy and it helps us to communicate within the team at your workplace.

Cons

It doesn't pop up the audio calling option on your phone.

Review Source

NM

Nicholas M.  
Systems Engineer  
Medical Devices  
Used the software for: 2+ years

### "Used to be great...but then removed SMS integration"

April 8, 2022

3.0

Pros

Hangouts used to be fantastic with the ability to switch between mobile app and desktop interface and the mobile app used to have sms integration. That version of the software was a great tool to have. All messages (hangouts and SMS) in one place.

Cons

When google removed SMS integration, Hangouts ceased being a useful tool for us.

Review Source

BS

Brynn S.  
Performance Marketing Manager  
Hospitality  
Used the software for: 2+ years

### "Easy To Use Communication Feature!"

April 7, 2022

5.0

Pros

Google Chat is a great way for colleagues to connect. You can choose to connect individual or create a team of members.

Cons

I don't have any cons about Google Chat - it's amazing!

Review Source

PK

Priyanka K.  
Associate manager  
E-Learning  
Used the software for: 6-12 months

### "No contact number? Use Google chat"

October 2, 2023

5.0

Overall very good for professional communication

Pros

It's great that you can chat without any contact details and send files or documents. It's a very professional platform too

Cons

Not as such, had a great experience using it

Review Source

Amanda C.  
Student Physical Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Keeping me connected through the years "

April 6, 2021

5.0

Love Google Chat! I don't know how else I could keep up with my grandparents on a biweekly basis!!

Pros

Since I was in high school (~ 10 years ago), I have utilized Google Chat to stay connected with friends and distant family. It has provided me with an exceptional platform to continue keeping up with long distance friends/relatives throughout the COVID pandemic and throughout the years.

Cons

N/A. It is easy to use and user-friendy.

Review Source

TT

Tamara T.  
Assistant manager  
Retail  
Used the software for: 2+ years

### "Google Hangouts"

August 17, 2022

5.0

Pros

That you don't have to pay for it's service and it is saved to Google account. You can sign in years later, and still have messages from a different time.

Cons

Constantly had crappy video quality. And no customization.

Review Source

NB

Nelly B.  
Manager  
Automotive  
Used the software for: 2+ years

### "Google chat is z easiest way for comunication"

March 23, 2022

5.0

Pros

Easy to use , fast , secured , you can used it in a group chat to facilitate work

Cons

You can use it any time from any device disk top , lap top , phone

Review Source

TT

Timmy T.  
Cxr  
Real Estate  
Used the software for: 1-2 years

### "Google hangouts is Awesome"

October 24, 2021

5.0

It's a great way to keep in touch with colleagues while working.

Pros

Easy way to chat with the team or individual about work and drag and drop is a piece of cake.

Cons

Changing features often loses something I liked.

Review Source

BC

Brian C.  
Financial Advisor  
Financial Services  
Used the software for: 2+ years

### "Get feedback quick"

May 10, 2021

5.0

I use Google Chats on a daily basis. Between connecting with my colleagues to getting quick feedback, it does a great job.

Pros

I love that Google Chat connects me to all of my colleagues instantly. If I am in need of feedback, I can send a couple of chats and get a couple of responses quickly.

Cons

Google Chat is a wonderful tool. It is simple to use and it should be. However, I really wish it had a search feature. It would be nice to be able to reference past chats easily.

Review Source

SB

Sagar B.  
Technician  
Airlines/Aviation  
Used the software for: 6-12 months

### "Google chat review"

September 28, 2023

5.0

Very high and currently in these days it's amazing .

Pros

Easy to useTime saving ValuableInteresting

Cons

Nothing at all about business chat it's quite good

Review Source

SK

Scott K.  
Sr Recruiter  
Human Resources  
Used the software for: 2+ years

### "It’s my go-to for video chat"

April 16, 2021

5.0

Using it either with my mobile device or my laptop is equally convenient.

Pros

Google chat is by far the easiest to use out of all of the video conferencing software that I have used. Since our team all uses Gmail, google docs, and other tools, it is perfectly positioned for integration with our stack.

Cons

What I really am looking for in a video product is the background, the virtual background, as an option. I cannot say how nice zoom is because they offer this feature. Sometimes if I have to run out for an errand but take a video call from the car or from… anywhere, it’s nice that it looks as if I am at my desk.

Review Source

CS

Christopher S.  
Contractor  
Construction  
Used the software for: 2+ years

### "Google Chat/"Hangouts""

April 11, 2022

5.0

I am very satisfied with Hangouts or Google Chat. I know what the app is and I know what kind of conversation and things to exchange on a chat app.

Pros

This software is simple to use. You can download the app on mobile or pc and it is also available in your gmail. If a A client could use it and not share their home or personal mobile. Simple fast and safe if you are not into sharing phone numbers and such.

Cons

I am not sure about sending sensitive information over this service. I would probably use something else if I was dealing with a ssn or anything of that nature that you may have to get or give out, maybe do that in person.

Review Source

VR

Verified Reviewer  
Principal (Branded Copywriting, Content Strategy, Brand Development, Creative Concepts)  
Marketing and Advertising  
Used the software for: 2+ years

### "Works well if you miss AOL chatting! "

April 29, 2019

5.0

Pros

It's easy to use and fairly brainless...updates quickly and connects you to friends! I also like that you can quickly jump to a hang, add a calendar update...that it's "smart" and prompts the next step automatically.

Cons

That I just don't really chat anymore, and when I do, it's through FB. I don't leave Google chat logged in...I guess texting has kind of taken its place! Still, can be handy when I know I'm having a "hang" ahead of time.

Review Source

VR

Verified Reviewer  
SDR  
Computer Software  
Used the software for: 6-12 months

### "Every company should use this to communicate"

April 7, 2019

5.0

Pros

Love how easy it makes it to communicate with co-workers. Love having different groups and being able to use emojis and gifs to light the mood as the day progresses.

Cons

Google Chat and Google Hangouts I feel like are the same thing but I dont know why there are two different apps but I get duplicated notifications for each when I receive messages. Don't get it.

Review Source

Md. R.  
Leaf Buying Manager  
Tobacco  
Used the software for: 1-2 years

### "Simplest instant messaging application"

April 27, 2021

5.0

Pros

I. User friendly II. Instant messaging application III. Audio and video calling with conferencing facility IV. Status setting option

Cons

Additional pop up doesnt come up if one notification is not seen/observed.

Review Source

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