# Page 42 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 42 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 42 - Reviews of Google Chat

## Showing most helpful reviews

Showing 1026-1050 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Randal E.  
Education Department Chair  
Higher Education  
Used the software for: 6-12 months

### "G Suite Chat"

September 23, 2018

5.0

I chat both professionally and with my family. It has very easy access and compatibility, so it's easy for me to leave it open at all times.

Pros

So many of my friends are are on this chat that I find it very convenient to use. I have it open all the time both at home and at work.

Cons

It works differently on my computer than it does on my phone. I wish it was the same for both my Mac and my iPhone.

Review Source

Beth S.  
Self Employed  
Consumer Goods  
Used the software for: 6-12 months

### "G Suite Chat"

November 16, 2018

5.0

I work from home but like everyone else, there are times when I'm just not able to be at home. This product allows me to take calls/chats wherever I am with my cell phone. I love it!!

Pros

I love the fact that I can take it anywhere! I work as an online reviewer and I get calls/chats from my clients all the time. It's nice when I'm away from my desk that it's also on my phone. I can talk to my clients from my car, when I'm out running errands and even while I'm at a restaurant! It is so easy to use and the customer service is amazing. I would recommend it to everyone that has needs the convenience that sometimes needs their " Office " to be wherever they need to be!

Cons

I haven't found anything that I don't like about it! It's an Amazing product!

Review Source

Casey H.  
Graduate Admissions Representative  
Higher Education  
Used the software for: 6-12 months

### "Easy to connect with contacts through the Gsuite"

September 17, 2019

5.0

I enjoy staying connected with my contacts and can easily do so with the G Suite Chat

Pros

I use this function daily to chat with my friends and family while logged into my computer at work. G Suite Chat is easy to have up to respond to people seamlessly.

Cons

Sometimes my alert doesn't go off when someone chats me but I am sure that is just a user error with what web pages I have up.

Review Source

Katie G.  
Designer  
Graphic Design  
Used the software for: 1-2 years

### "Stay in touch with your team"

February 21, 2019

5.0

I worked at a design agency and we used this to communicate instead of email.

Pros

Easy to use and a great way to stay in touch wherever your team is

Cons

Not many cons I can think of. This is a simple program that does what it says

Review Source

RB

Rafael B.  
CPO  
Computer Software  
Used the software for: 6-12 months

### "Google Chat as an alternative to Slack"

April 29, 2021

4.0

We moved from slack, mainly motivated by pricing, my company is in Brazil, so the currency exchange from dollar get us really hard . It made sense for us as we already were using G Suite tools

Pros

Easy implementation and integration for GSuite Users, quick Google Meet button, easy for beginners, thread-based conversations.

Cons

Since they left the native app to go with a Chrome based app, my experience – at least on MacOS – got much much worse. A better native app would certainly improve the experience. The app also could have more integrations with third party apps.

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

Price and currency exchange

Review Source

FG

FATMA G.  
Dealer Management Specialist  
Automotive  
Used the software for: 2+ years

### "Simple to connect"

April 18, 2021

4.0

Overall i am really satisfied with the product and i think it is really helpful to relieve your stress level.

Pros

The most i like about Hangouts is easy of use. It is been definitely a stress reliever. It is easy to connect during video chats and easy to make chats. Also with file sending option, you can both make your meetings and send files.

Cons

I am overall really satisfied about this software. They can make more progress though. It is not still on Skype level.

Review Source

TT

Tony T.  
Team Lead  
Information Technology and Services  
Used the software for: 2+ years

### "Google Chat"

October 19, 2021

5.0

Pros

Its a very simple platform to communicate with peers and direct reports. Makes it really simple to talk to other members of the organization also.

Cons

There are many features that google chat is missing. I know some of my reports have been asking to move to Slack because of this,.

Review Source

VR

Verified Reviewer  
Production Manager  
Financial Services  
Used the software for: 2+ years

### "Feeling Chatty"

October 31, 2019

5.0

I use Chat all the time. This is a great way to be able to stay in contact with clients and partners at the click of a button.

Pros

I like how easily and quickly I can contact anyone in my google contacts with Google Chat. I hope this program never goes away!

Cons

Nothing! I use this software all the time, and never have any problems with it. Makes keeping in touch with people very easy, especially those outside of my organization

Review Source

VR

Verified Reviewer  
Founder and President  
Sports  
Used the software for: 2+ years

### "It's an OK option"

February 8, 2020

4.0

We have used it minimally as we were testing out options - we chose to go a different direction. That doesn't mean our choice is the best for others.

Pros

There are plenty of chat tools to choose from. If you are committed exclusively to GSuite, then you will probably be very happy with this Chat software.

Cons

There are other options better suited to the needs of our organization. To each their own - this might be a perfect solution for you. It's worth giving it a try!

Review Source

KS

Katerina S.  
Sales  
Real Estate  
Used the software for: 2+ years

### "Easy to Use"

June 3, 2021

5.0

overall good experience and would highly recommend.

Pros

Google Chat is very easy to used compared to other chat services like skype, etc. I would recommend to use for business.

Cons

Not as many features for customization like other platforms like skype etc where you can make it more personable.

Review Source

SL

Sanjeep L.  
Quality Assurance and Frontend Developer  
Computer Software  
Used the software for: 2+ years

### "Perfect tools for Meeting and presentation "

May 19, 2021

4.0

Pros

Reason for using Hangouts are listed below: - Lightweight and easy - Needed features are available (video call, screen sharing audio call and etc.) - Usability - Free

Cons

It would be better if some features are update: some of list are listed below: - Require good internet (Poor video quality and blur screen sharing) - It show in call emo even all meets is end - It would be better if there was option to unsend mistake messages

Review Source

lL

luis L.  
designer  
Animation  
Used the software for: 2+ years

### "Superb chat"

January 6, 2022

4.0

I've used Google chat since my college years, and trough out my working career, for social and business. It had help me a lot when my phone was broken. Keep up the good work.

Pros

What I like most about the Google chat, is that allows you to make calls within your contacts.

Cons

What I like least about the software are the emojis, I believe they need a revamp.

Review Source

EN

Erica N.  
Account Executive  
Retail  
Used the software for: 6-12 months

### "Love this instant messaging software!"

June 27, 2022

5.0

This software overall is great! It’s an awesome instant messaging platform that is free and easy to use with many good features like seeing read messages, when someone is typing, easily searching contacts and even messsaging yourself to take notes!

Pros

This software is free! It works wonderfully and the messages are instant. We use this to keep in contact at work and it works great. You can easily search for anyone in the company you need to reach and send them a message. You can see when people have read your messages in one on one conversation and also when they are typing

Cons

Nothing to dislike with Google Chats! Overall a great software

Review Source

AR

Arshad R.  
M.S Student  
Higher Education  
Used the software for: 1-2 years

### "Google chat"

October 4, 2021

5.0

Google Chat is a much more advanced and efficient than Google Hangouts and works very well.

Pros

Google Chat is an excellent communication app intended for both personal and group chatting. You can send text, share screen or send files easily to a group or a person. Being a Google product, it easily integrates with other Google applications.

Cons

It is not as popular as its competitors and has hence a smaller userbase currently. Also it lacks some basic features like sending Gifs in text chat.

Review Source

LJ

Lauren J.  
Project Manager  
Environmental Services  
Used the software for: 2+ years

### "Google Chat"

October 6, 2020

5.0

I have had a great experience overall with Chat. It saves a lot of time and has opened up a lot of communication within my organization.

Pros

I like the opportunity to be able to connect quickly and efficiently with my colleagues. It is often times way easier to send a quick message than to write out an email.

Cons

There isn't the same kind of paper trail you have with an email. If you need something in writing to reference later, chat is not the best option.

Review Source

AP

Angela P.  
CEO  
Apparel & Fashion  
Used the software for: 6-12 months

### "Amazing messaging alternative "

May 7, 2023

5.0

Would recommend

Pros

Importing all my messages without having to do anything extra

Cons

It white and very bland. Not much variety or customized options

Review Source

ES

Eric S.  
Paint Associate  
Retail  
Used the software for: 2+ years

### "Pretty Good Chat Service"

November 19, 2022

4.0

Pros

It's easy to sign up for if you have an existing google account

Cons

It could notify me a bit better than it currently does

Review Source

Ash C.  
Maid  
Hospitality  
Used the software for: 1-2 years

### "Ims"

June 13, 2022

5.0

Pros

Instant messaging is easy to use syncs everything easy

Cons

Nothing much is wrong with the program everything is good on it

Review Source

CK

Connor K.  
Program Coordinator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Underwhelming for the Google Brand"

May 11, 2022

2.0

I wish Google Hangouts were more impressive, because I'm a huge lifelong fan of the other Google products.

Pros

Being that it's a Google product, it's seamlessly integrated with the entire Google world, most notably Google Calendar and Gmail. It is nice when you create a meeting on G Calendar that the Hangouts link is automatically attached and easily viewable.

Cons

The lack of features makes this a bit of a disappointment. I use this product only every so often -- when clients require it -- so I am constantly comparing it to other video conference software and wishing it had more power. A lot of the features you need to run a successful online meeting are difficult to locate such as screensharing, chat, and private messaging.

Review Source

JB

Juris B.  
CBDO  
Airlines/Aviation  
Used the software for: 2+ years

### "Ever changing hangouts (or was it google voice? or hangouts?)"

June 22, 2022

3.0

Free calling for those rare cases when the other party does not have Whatsapp, Zoom, Skype

Pros

Free, integrated in other google products Mobile option works OK on Android Integration with Google Voice allowing free calls to US/Canada phone numbers

Cons

Unfriendly UI Unclear and finicky setup of HW resources (mic, speakers) Google snooping on you

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Some people do not have Skype Free calls to phones included

Review Source

VR

Verified Reviewer  
Help Desk Specialist  
Education Management  
Used the software for: 1-2 years

### "We love chat!"

April 24, 2019

5.0

Pros

Google Chat is amazing for office use. We use it during the day to save long emails or phone calls.

Cons

I can't think of any cons of chat. It makes communication in the office much more diligent.

Review Source

BD

Brian D.  
IT Support Analyst  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Keeping in touch with gmail users across the country"

January 22, 2020

5.0

just a way to communicate and stay in touch with my google/gmail contacts across the country.

Pros

I believe that this currently goes by google hangouts but it's a great way to keep in touch with any of your gmail contacts and I like how it can stay inside a browser so it's kind of discreet when you're talking.

Cons

No standalone application so you need to have a web browser opened to use it. There might be third party apps that can fix this issue.

Review Source

VR

Verified Reviewer  
Teacher  
Education Management  
Used the software for: 2+ years

### "Have a nice quick chat"

January 17, 2019

4.0

All conversations are saved so having a digital paper trail of communication can be helpful.

Pros

GChat is build right into Gmail. Every feature has an option including snooze, busy, online/offline, pop out window and many more.

Cons

If your contact list is not managed well, a person can have an extensive list of contact and you can also find yourself on the receiving end of a message of someone you do not know.

Review Source

MW

Mary W.  
Director of Foundation Relations  
Higher Education  
Used the software for: 2+ years

### "A No-Brainer for G-Suite Users"

November 19, 2019

4.0

I can't imagine wanting to switch to a different instant messaging feature at this point. Navigating away from my email inbox seems pointless now that this software exists, and ease of use is the perfect partner to convenience.

Pros

G-Chat is blissfully simple. If you use Gmail, it's right at your fingertips and you don't have to navigate away from everyday tasks to a different website altogether. Sending a message is even easier than email, and receiving one is eye-catching and difficult to miss. I often use this to ask important, urgent questions and ensure a timely response.

Cons

The emoji options are quite ugly, and I haven't been able to figure out a way around them. With an increasingly younger workforce, emojis are a common way to express emotion quickly and having ones of better quality as options would be nice.

Review Source

Tarek A.  
Psychologist  
Mental Health Care  
Used the software for: 2+ years

### "A Lovely program to chat"

February 14, 2022

5.0

A satisfying experience when you are looking for a way to communicate with friends in the absence of other chat apps

Pros

IT departments has prohibited most chat apps however this one was not prohibited which allowed me communicate with different friends at different companies easily. Privacy is guaranteed because the messages are encrypted and hence no one can spy on the messages

Cons

It is not widely spread as other chat programs like Whatsapp, Viber & Facebook messanger Emojis are not the best in this app.

Review Source

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