# Page 43 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 43 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 43 - Reviews of Google Chat

## Showing most helpful reviews

Showing 1051-1075 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JB

James B.  
Broker, Owner  
Real Estate  
Used the software for: 2+ years

### "Keeps us connected"

April 19, 2022

4.0

Pros

We use this with our Google Workspace. This makes it very easy to use to chat, see emails, and calendars all in one.

Cons

We do not have any cons. Some of my team members use it more than others.

Review Source

VR

Verified Reviewer  
Software Engineer  
Computer Software  
Used the software for: 2+ years

### "Awesome communication tool for audio and video conferencing"

April 18, 2021

4.0

Quite satisfied with its reliability and flexibility in daily communication for free

Pros

1\. Reliable and secure communication tool 2. Can do group chat which is an important feature 3. Awesome tool to communicate with friends and for meetings and interviews 4. Great integrations with Google products

Cons

1\. Doesn't support virtual background feature yet which is very important especially with wfh in Covid

Review Source

Laura A.  
3rd Grade Student Teacher  
Education Management  
Used the software for: 6-12 months

### "Gchat Review"

February 6, 2020

4.0

My overall experience is positive with Chat given its ease of use on multiple platforms.

Pros

I like how it functions like a text message on your computer but on your phone it comes through as a text as well.

Cons

Overall it is easy to use and is helpful for communicating with colleagues. However, sometimes the application on my phone closes out quickly for no reason.

Review Source

JD

Jenny D.  
Marketing & Communications  
Marketing and Advertising  
Used the software for: 2+ years

### "Easy & Reliable"

September 24, 2020

5.0

Overall, it's a great product that's free. It does all the essential functions and is particularly easy if you're used to the G-Suite.

Pros

Easy to use and no setup required. It works well on desktop and mobile, and allows you to send attachments easily.

Cons

On mobile, it doesn't seem to save my preferences around browser (I use Safari and it always prompts me to download Chrome, even though I've tried to set it so that it doesn't keep asking about it).

Review Source

Katie R.  
Marketing Manager  
Automotive  
Used the software for: 2+ years

### "Good in a pinch"

April 16, 2020

4.0

I like using chat in a pinch when I need to ask a quick question; it's perfect for that!

Pros

Google's Chat feature is pretty seamless and helpful for those quick messages to coworkers who may not look at their email as often. The alerts are pretty hard to ignore.

Cons

The chat feature tends to go offline a good bit, which is not only annoying when try to send a message, but also it looks bad from a design standpoint in your Google account.

Review Source

PM

Prashant M.  
Front Office manager  
Education Management  
Used the software for: 2+ years

### "Professional Messaging Tool Withing the Organization"

May 13, 2021

4.0

Professional Messaging Apps, Group Video & Audio call, Safe and Secure in Terms of Privacy

Pros

mobile Free Messaging Tool within the Organization, Specially People Working on Mail Platform, Easy Setup Time , Group Formation is Easy, Can Connect across the Country, Easily Add Drives Files

Cons

Video and Audio Quality is Less as Compare to Other Social App, Labling of User is not Possible Need Advance feature Like Polls, Audio Sending etc

Review Source

PKH

Prasun Kumar H.  
Hoteliers  
Hospitality  
Used the software for: 6-12 months

### "About Google Chat"

May 8, 2023

5.0

It's just awesome.. I loved everything..

Pros

I liked most about in Google Chat filters...

Cons

It's very good moment in my life when I'm used that

Review Source

BT

Bushra T.  
Software Developer  
Computer Software  
Used the software for: 2+ years

### "Excellent"

December 21, 2022

4.0

My overall experience has been great since i am using it.

Pros

Google chat is really convenient software for team communication and collaboration. It is very smooth and a nice way of formally hosting a meeting.

Cons

Everything is good theres nothing that one will actually dislike.

Review Source

TK

Tigran K.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Great product, but doesn't support calls anymore"

April 19, 2021

5.0

Nice product, I used to use it daily, but now it is being discontinued, and I had to switch to the Google Voice, which is, basically, a less table version of Hangouts.

Pros

This used to be a great product with calls and texts made from a Google phone number. Super convenient, especially when there are several different businesses in different areas.

Cons

Only one problem - it is not possible to make calls through Hangouts. I had to migrate to Google Voice.

Review Source

JF

Jordan F.  
Marketing Manager  
Computer Software  
Used the software for: 2+ years

### "Get In Touch Quickly"

March 26, 2021

5.0

If your coworker has a bad habit of not paying attention to their text messages, send them a message on Google Chat.

Pros

Easily integrates into your GMail inbox, so you can chat and write e-mails at the same time. Easy to start a video call from GChat as well. GChat conversations can also be automatically archived for later.

Cons

No major complaints about Google Chat. Sometimes there is a lag when sending an image or video through the chat.

Review Source

EB

Eric B.  
eCommerce Coordinator  
Marketing and Advertising  
Used the software for: 2+ years

### "A great business tool"

January 29, 2019

4.0

It just helps us work with our team more efficiently!

Pros

It's incredibly handy to have a chat application built right into our email suite. It's an incredibly simplified way of communicating with the team in real time.

Cons

On rare occasions, the chat list will stop displaying active users for a few minutes, which means we can't see who's newly on, who just went off… It can delay things and make us grab for the phone instead.

Review Source

AC

Anthony C.  
Licensed Insurance Agent  
Insurance  
Used the software for: 2+ years

### "I use Google Chat at work daily to communicate with co-workers"

December 29, 2020

5.0

I use google chat daily for work and it does the job seamlessly and easily. I'd recommend it to anyone

Pros

What I like most about this software is how easy it is to communicate with many different people. I use Google Chat daily to speak to my co-workers, supervisors, managers, and more. I also like that its easily integrated into my google account.

Cons

The only thing I don't like about Google Chat is the thread feature in group chats.

Review Source

JE

Jovanna E.  
HR Generalist  
Education Management  
Used the software for: 1-2 years

### "Google chat Review"

December 6, 2023

5.0

Pros

It is very user friendly, it makes it easy to chat with multiple people at once and you can link it to your Gmail home screen.

Cons

Not being able to use it with non-Google users

Review Source

John W.  
Staff  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Overall good product, easy to use, some things would be desirable "

March 15, 2022

5.0

Pros

easy to use, intuitive, reliable for sending messages in groups

Cons

takes long time to download and send photos and videos, other message apps are ahead of it in these areas

Review Source

MT

Megan T.  
Independent contractor  
Wireless  
Used the software for: 1-2 years

### "Great app!!"

October 24, 2022

5.0

Pros

This software is perfect if you like to send more than 6 people the same message!!!

Cons

I just wish it was organized a little bit better!

Review Source

Molly P.  
Advertising Director  
Education Management  
Used the software for: 2+ years

### "Google Hangouts is great for connecting remote"

January 9, 2022

5.0

Pros

Google hangouts makes it easy to connect with people who are not nearby. The chat feature (even after the meeting is ended) is fantastic

Cons

Google hangouts is more glitchy than alternatives, and doesn't offer as many integration or customization options

Alternatives considered

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

Review Source

SM

Samuel M.  
Business Insight Analyst  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Easy to use business chat software"

January 26, 2022

5.0

Pros

I find this software really useful as we use the google suite features and software daily within the business.

Cons

Not so much a difficulty with the software itself, but to make sure you don't join / have to many chats with different teams or employee's.

Review Source

Elise P.  
Field Technician  
Environmental Services  
Used the software for: 1-2 years

### "Unfortunately, google does everything well except for social media"

February 5, 2019

1.0

The pricing also caps storage, and you have to pay more for more features which doesn’t really seem to make any sense when there are better apps out there for free.

Pros

It’s a lot like Slack with the functionality of google, but for some reason just doesn’t work as well. It was an old instant messaging service that fell off, so google tried to revamp with something relevant but it just is a bit short of what it could be.

Cons

You have to pay for google suite, which seems ridiuclous considering a hard majority of pretty much everything else google makes is free. Why would I want to pay for this?

Review Source

MM

Marcia M.  
Principal  
Education Management  
Used the software for: 2+ years

### "Google Chat"

June 23, 2020

5.0

It is also great to use during testing and proctors can let teachers know when a student has encountered a technology issue, is finished, etc.

Pros

I love the ease of using Chat when we are in a lockdown practice drill and teachers chat me to let me know what they need, how many kids they have, who might be missing ,etc.

Cons

You need your device with you to utilize it and often times, that may not be possible to do especially in a drill.

Review Source

VR

Verified Reviewer  
Manager - Attorney  
Law Practice  
Used the software for: 1-2 years

### "Not the easiest chat"

February 12, 2019

2.0

Pros

The ability to use it on any device is helpful and useful.

Cons

Not intuitive, hard to understand how to block people, and message windows open up at random. Possible glitch?

Review Source

KK

Krzysztof K.  
Real estate agent  
Real Estate  
Used the software for: 2+ years

### "I recommend"

April 1, 2021

5.0

The coolest thing about this chat is that you can communicate between employees even in the presence of the boss ;)

Pros

What I like the most is that, next to gmail, it is the basic work tool, most clients and all co-workers have gmail accounts, so we can communicate very quickly

Cons

it doesn't have too many functions and it's very simple maybe it's a disadvantage it doesn't send attachments only photos so you can't send pdf files

Review Source

MC

Melissa C.  
Educator  
Education Management  
Used the software for: 1-2 years

### "Thank Heavens!"

December 10, 2021

4.0

Pros

I love the ability to instantly connect with my co-workers. No matter where they are in the building working. I am able to get a response. I also love the fact that I can get a record of the interaction.

Cons

We did struggle with students misusing this system. But we were able to turn off that feature on their computers.

Review Source

VR

Verified Reviewer  
Associate  
Marketing and Advertising  
Used the software for: 6-12 months

### "Quick Interaction "

December 9, 2019

4.0

Pros

What I liked most about this software is definitely that this is available through the e-mail to begin with. G-mail is such a big, popular platform so having this chat program in it makes is just as much more convenient. Very easy to use with chatting with clients when they are available right away rather than waiting thru e-mails themselves.

Cons

It get's interrupted with connection problems even when you know for a fact that you have fast, reliable internet where you are working. After a few minutes, the grey re-connecting tab comes up on the top of the chat so aren't sure if the chat went thru or not. This makes it inconvenient while chatting with customers.

Review Source

Jason N.  
Intelligence SME  
Internet  
Used the software for: 2+ years

### "Love it. "

August 26, 2018

5.0

I'll always use this, frustrations or not.

Pros

Google chat is fantastic. An easy way to keep up with contacts and plan meetings. You can do this with business or with family. I especially like the video chat option. It's often more effective and convenient than facetime or skype due to the fact that you sign into your google account to use it, along with all of their other integrated services.

Cons

Occasionally I'm frustrated when doing group video chat. When on person talks they are brought to the forefront of the video. But if someone else makes a noise like "mm hmm" then they are suddenly brought to the forefront. If the audio was a little smarter in how it worked I think video chat would be more seamless.

Review Source

NN

Najah N.  
Network Engineer  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good for communication"

January 11, 2022

4.0

Good if you buy the package

Pros

Its good can be easily used with you any google account

Cons

need more and more money for licensing and package

Review Source

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