# Page 45 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 45 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 45 - Reviews of Google Chat

## Showing most helpful reviews

Showing 1101-1125 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BL

Bacilio L.  
Plant manager  
Utilities  
Used the software for: 2+ years

### "My everyday communication"

February 17, 2022

5.0

Pros

We use google chat at work everyday. Not only is it convenient to use on your computer and phone but it's easy to go back and track any conversations.

Cons

I just wish more people would use, it would make communication so much easier.

Review Source

JL

Julian L.  
Director  
Public Relations and Communications  
Used the software for: 2+ years

### "No-frills chat"

October 8, 2019

3.0

Provided you're both using Google products, Chat is a supremely to the point form of quick messaging - either to a remote colleague or when they're on the phone, for example.

Pros

Absolutely straightforward & intuitive chat service, embedded into Gmail for rapid messages that wouldn't merit an email.

Cons

Flipside of its straightforwardness is its lack of frills - you can't attach a file, for example, though you can add graphics.

Review Source

SP

Shelby P.  
COO  
Construction  
Used the software for: 2+ years

### "Easy chat feature integrated with gmail"

April 11, 2022

5.0

Pros

Google Chat has been very easy to use for everyone in our office, and super helpful for those working remotely.

Cons

It's easy to miss a message because it can be hard to spot on the gmail interface.

Review Source

JK

Jon K.  
Regional Sales Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Google Hangouts connects our work team everyday"

December 3, 2020

5.0

Overall I'm very happy with the features and functionality of Google Hangouts.

Pros

Great software to stay connected with various co-workers or teams. Lots of versatility and features like video chats.

Cons

Sometimes the reminders get crazy if you're connected on a mobile phone and on a laptop. My phone dings the same time my laptop, lol. The video call feature can be glitchy to simply answer and hang up.

Review Source

JB

Jordan B.  
VP  
Retail  
Used the software for: 2+ years

### "perfect for team communication"

June 25, 2022

5.0

Pros

I love being able to be in touch with my team and synch up to my calendar's availability.

Cons

It can be a bit of a learning curve for your team members who operated in a legacy computing environment to notice the notification blips.

Review Source

VR

Verified Reviewer  
Managing Director  
Human Resources  
Used the software for: 2+ years

### "Best chat function"

June 30, 2022

5.0

No problems experienced so far, so we are satisfied.

Pros

Integrated in Google Workspace, and easy to use

Cons

Not all employees use it. It is very handy for Work-From-Home.

Review Source

EJ

Emily J.  
Head of Organisational Development  
Retail  
Used the software for: 2+ years

### "Great way of keeping in touch with teams"

April 6, 2022

5.0

Pros

Love the IM style of communication, makes work conversations feel less formal!

Cons

since the integation into gmail, it has felt a little clunky and you feel like you navigate away from gmail whereas before it was all in one screen.

Review Source

VR

Verified Reviewer  
Marketing Director  
Education Management  
Used the software for: 6-12 months

### "Perfect for Keeping in Contact "

June 13, 2020

5.0

A really good way to quickly relay information to coworkers.

Pros

It's far easier to chat than to email and it gives you results much faster which is always nice when you’re working with a deadline.

Cons

It can be a pain to scroll through paragraphs of text to find something that was said previously, if it loads the full chat.

Review Source

DM

Dave M.  
Owner  
Computer Software  
Used the software for: 2+ years

### "A lifesaver"

May 26, 2022

5.0

Pros

It’s easy to use. I’m able to connect with my clients easily. The video chat feature is something I use weekly for showing houses to people that aren’t able to make it.

Cons

Can’t really say anything negative about it. It doesn’t it’s supposed to. The price is right. I don’t think I would use anything else.

Review Source

VR

Verified Reviewer  
SVP  
  
Used the software for: 6-12 months

### "Chat is the best client for hangouts"

July 3, 2018

4.0

Pros

Google hangouts is quick and easy to use. It if fast to setup a meeting and the meeting has video calling and screen sharing. The chat that runs with it is the easiest client to use hangouts with.

Cons

Google Hangouts has too many clients. It took a long time to discover Chat as a way of using hangouts.

Review Source

MJ

Melissa J.  
K-12 Learning Coach  
Education Management  
Used the software for: 1-2 years

### "Difficult for teachers "

October 25, 2022

3.0

Pros

I like that I can use the same sign on from work and it’s seamless.

Cons

For our board, students also have access to this so it’s difficult to ensure your status is available only to other colleagues. Potentially thousands of students could contact you when you are just trying to connect with a teacher.

Review Source

JP

Jessica P.  
Marketing Specialist  
Financial Services  
Used the software for: 1-2 years

### "Easy to use"

April 12, 2022

4.0

Pros

What I like the most about this software is I'm easily able to get in touch with anyone who has a gmail

Cons

What I like the least about this software is that the chats delete after 24 hours

Review Source

AM

Aaron M.  
Trainer  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Google Chat review"

August 30, 2019

5.0

With Google Chat, I can easily communicate with all of my clients, and set up specific, 1:1 chatrooms with them. I can easily navigate these chatrooms and can organize all of my chats easily.

Pros

What I liked most about this software was its simplicity. I could organize all my chats for each of my clients, and could navigate the software easily.

Cons

What I liked least about this software was a specific issue that I ran into, although small. When I'd try to reply to a chat sometimes, I would instead create a new thread within the chatroom. Or, when I'd try to create a new thread in the chat, I would instead reply to a previous post. However, this issue only was encountered a few times, when I was rushing to reply to my clients.

Review Source

SP

Sabrina P.  
Office Manager  
Environmental Services  
Used the software for: 2+ years

### "Great way to keep in touch"

July 22, 2021

5.0

Pros

This product is very easy to use. You can personalize how you would like to receive notifications and mute if you need to be left alone.

Cons

I can't think of anything it is missing. It does exactly what you need it to do.

Review Source

GR

Greg R.  
Programmer / Annalyst  
Education Management  
Used the software for: 6-12 months

### "Google Chat almost hits the mark"

January 14, 2020

3.0

It is really great to communicate with others you work with and this style of "Chatting" is the new way to be efficient and get things done at the workplace. It works best when collaborating and needed to communicate on the go.

Pros

The best part about Google Chat is how well it integrates with the other Google Suite Apps. If you are using Google Suite than it is a solid option.

Cons

The biggest downside to Google Chat is it feels like it is half baked. Compared to the other options out there I am not sure why you would use this. There aren't near as many integrations and for the most part no one is using it. Google Chat was late to the game and everyone has been using something else. The WORST part is that it doesn't run in the background and therefore you have to have the window open for it to work. It doesn't open when you log in and unless the window is there you don't get notified.

Alternatives considered

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Slack](https://www.capterra.com/p/135003/Slack/)

Review Source

VR

Verified Reviewer  
Executive Vice President & Partner  
Marketing and Advertising  
Used the software for: 2+ years

### "Chat is Useful for the Everyday User"

May 2, 2019

5.0

If I need to get in touch with someone quickly, it's a breeze, especially if texting isn't an option.

Pros

It's integration into Mail makes it super useful. While there are plenty of communication tools on the market today, Chat can be simple and easy.

Cons

Sometimes it's a little annoying and a third party app helps the usability. But in the end, it gets the job done.

Review Source

VR

Verified Reviewer  
Purchasing officer  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Free chat but can use some improvements"

February 3, 2022

5.0

Pros

IT IS FREE and easy to use. It comes with the Google package and integrates with other Google platforms.

Cons

Not a lot of people use it and the hangouts could be improved as it is not as user friendly

Review Source

VR

Verified Reviewer  
Financial Advisor  
Financial Services  
Used the software for: 2+ years

### "Not the best out there"

August 3, 2021

3.0

Pros

This is a tool that google has just to be able to say that they have it, so in that sense, it is an adequate complement to the rest of the google suite

Cons

It's limited in it's ability to be helpful because people have so many other options that they actually use

Review Source

VR

Verified Reviewer  
Social Media Consultant & Advisor  
Design  
Used the software for: 1-2 years

### "Keep on Chattin'"

April 3, 2019

5.0

Pros

Simple. Transitioning from MSN Messenger, back in the day, was easy and simple.

Cons

Needs a stand alone app, that connects to other applications.

Review Source

Breanna B.  
Volunteer  
Real Estate  
Used the software for: 1-2 years

### "Chat Review "

November 18, 2019

4.0

Pros

It is easy to communicate with anyone in your company and outside of your company.

Cons

I wish the app had more option of gifs and customization

Review Source

ES

Eva S.  
Director  
Marketing and Advertising  
Used the software for: 1-2 years

### "Not my favorite video calling software "

November 11, 2021

3.0

Not great, I’ve had the window unexpectedly close on various occasions

Pros

I’ve used many different services for virtual meetings, etc, Google hangouts are good in the sense you can log in from online and don’t need to install software to your computer

Cons

I always have issues with this software, it closed suddenly when I had a client interview call, my camera sometimes won’t connect, it drops out and the audio can be hard to hear.

Review Source

ML

Melissa L.  
Teacher  
E-Learning  
Used the software for: 1-2 years

### "Good Chatter"

February 25, 2021

5.0

It’s fine by me whatever they’ve got but I know they’re gonna make it even better each moment they can get.

Pros

This product and feature is very much needed in this day and age. This has helped during Covid so very very much that I cannot even explain to you. Chat is very good for the Shy or quieter kids that don’t want to say things in front of the class.

Cons

Well since I teach kindergarten, the kids don’t always know how to spell words correctly so it would be nice if they had some kind of recording device for kids like that to have their chats typed.

Review Source

Elizabeth H.  
Independent Contract Writer  
Internet  
Used the software for: 1-2 years

### "Great features, low cost; easy to maintain"

January 14, 2019

5.0

Overall, this is simple, easy to use, and has a great product that is professional.

Pros

You can easily use this software to talk with your co-workers. Want to chat with a coworker who is upstairs? No problem. If your company uses Gsuite, it's easy. I love that it's built in the Google app and doesn't rely on another processing thing that you're forced to do. I like that it is easy - and free - to obtain messages in a simple manner.

Cons

I wish you could delete sent messages; or edit them if you made a mistake.

Review Source

LV

Lindsay V.  
Operations Administrator  
Media Production  
Used the software for: Less than 6 months

### "Some Great Features; Some Lacking Features"

August 24, 2018

3.0

We decided not to stick with Google Chat, simply because there are better tools out there. We were very hopeful because of the tight integration between all of Google's tools, but the advantages to Google Chat don't seem to outweigh the features that are lacking.

Pros

Google's Chat platform is pretty user friendly and has a clean interface. You can chat around topics (Slack concept) so our team had a unique chat room for each of our project as well as separate rooms for chatting about bookkeeping, HR, misc, etc. You can turn off notifications for a particular chat room and only receive notifications when you are @mentioned. You can also leave and rejoin conversations. Google Chat also integrates with Asana, though I will say that we didn't end up finding much benefit from integrating the two. My favorite feature is the ability to search Google Chats in Gmail, filed under the Chats label.

Cons

The notifications have been a big buggy... sometimes the second message in a conversation doesn't come through. Our company has used several platforms, our favorite so far being What's App. Compared to What's App, Google Chat is lacking. In Google Chat, you cannot respond directly to a past comment which makes things harder to follow, and you cannot add a conversation icon, so in the list of all of the chat rooms you are a part of, nothing stands out; it's harder to quickly navigate. There are no read receipts or the ability to see when someone is typing a response.

Review Source

JM

Jenn M.  
Owner  
Entertainment  
Used the software for: 2+ years

### "Delivers exactly as described"

August 14, 2019

5.0

I don't ever think of Google chat as my first choice, but I appreciate that it's available and am not upset about using it when the other party suggests it. Perfectly serviceable!

Pros

Google's Chat function is perfect for a video or chat conversation when you do have your contact's gmail email, and not their other info like their phone number or Facebook profile. I've never had significant connection or lag issues.

Cons

Just that, as far as I know, it requires both parties to have gmail and be using that particular contact. For video chat I'd rather be using Facebook or Skype and for texting I'd rather be using text messaging (phones) or Facebook messenger, but sometimes those others aren't options, in which case Google chat fills in the gap perfectly.

Reason for choosing Google Chat

Usually, because they weren't available. Sometimes, because I had my gmail open and I saw that my contact was active there in that moment.

Review Source

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