# Page 46 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 46 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

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Last updated March 13th, 2026

# Page 46 - Reviews of Google Chat

## Showing most helpful reviews

Showing 1126-1150 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LV

Larissa V.  
analyst  
Financial Services  
Used the software for: 1-2 years

### "Ease of communication with your team"

June 23, 2022

5.0

Pros

It is a straightforward communication tool in a business environment because it uses other Google platforms, such as g-mail. I quickly converse with my Gmail contacts through him, with notification resources and plugin-s.

Cons

I believe that more features for messages could be developed, such as replying to single messages, among other tools that facilitate communication.

Review Source

gG

grace G.  
student  
E-Learning  
Used the software for: 2+ years

### "ok, good alternative to zopom"

February 9, 2021

3.0

its good overall, also gets the job done for school, clubs etc.,

Pros

Its good for basic meeting functions where you don't need to chat a lot or do too much switching. I think its easy to create meetings and sync with the calendar is good

Cons

Still lags in UI/UX design + usability compared to zoom not as user friendly. Sometimes the hangouts does not work on my iPad and support is lacking

Review Source

VR

Verified Reviewer  
Project Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Google Hangouts"

July 21, 2021

3.0

The tool is great if you are using the rest of the Google Suite.

Pros

The best feature is that it integrates with the entire Google Suite, so it makes sharing and collaboration much easier.

Cons

The functionality in terms of being a communication tool is pretty basic. Other chat tools have a wider array of options.

Review Source

CK

Chemutai K.  
Business Development Officer  
Financial Services  
Used the software for: 2+ years

### "Bring back GChat"

April 26, 2019

2.0

Nothing really. I just kept the contacts.

Pros

The old Google chat was friendlier to use and one of my favorite features was updating daily status with a quirky one liner that would show when you posed the pointer over the photo.

Cons

I am less in touch with colleagues and associates with this and more with Whatsapp groups. Google dropped the ball when they stopped supporting Gchat.

Review Source

Joseph O.  
Head of Digital Content & Social Media  
Marketing and Advertising  
Used the software for: 2+ years

### "Beware Those Who Look For More From A Basic Chat Application"

April 21, 2019

4.0

Pros

What can be easier to use than Chat? That baby toy where you insert the different shaped blocks into the appropriate hole. Also, it's by Google and that's all you really need to know.

Cons

It's a little too rudimentary for me that I've dabbled with other chat software in order to get my point across in a more complex visual manner.

Review Source

VR

Verified Reviewer  
Application Manager  
Mining & Metals  
Used the software for: 2+ years

### "Good team chat app from google"

March 23, 2019

5.0

Pros

We all know how much easy and time saving google apps are. One such app is chat from google. You can message text, picture, any rich text content seamlessly with chat. I find it really engaging in workplace as well as in personal use.

Cons

If there is a feature to send a reminder for a text message you send so that it indicated the recipient to reply that would be cool.

Review Source

KC

Kyran-Anne C.  
Administrative Assistant  
Education Management  
Used the software for: 2+ years

### "We love GChat at our office!"

April 9, 2019

5.0

Pros

GChat is a fun and easy way for us to quickly communicate across the office. It makes it super simple to send little messages and get ahold of each other from the comfort of our email inboxes.

Cons

Sometimes it's hard to sort GChat messages and keep track of everything you've received with the independent windows, but on the whole it's a really valuable option to have.

Review Source

VR

Verified Reviewer  
Analista de Marketing - Soluções Comerciais  
Market Research  
Used the software for: 2+ years

### "Much better than skype!"

April 23, 2019

5.0

Pros

This tool makes so much easier to communicate with clients and remote colleagues, since Skype doesn't work that well. Also, it offers right in the browser, some features like video sharing and private room links without charging for it.

Cons

Can't complain about this service, it's really good and works really well for our company.

Review Source

VR

Verified Reviewer  
Speech Language Pathologist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Wait...this is still a thing?!"

April 30, 2021

4.0

No matter how easy it is to initiate and integrate...if people don't have the slightest awareness of its existence...they're not going to use it. Also, location, location, location...with poor advertising and low customer/clientele basis, will wreck even the most comprehensive and beautifully written software.

Pros

Google chat is seamlessly integrated in to the entire Google family platform with your contacts, photos, drive, and so forth...making the initial set up nonexistent and convenience and ease high on the list of pros. Nobody likes having to look up contacts when your newly upgraded line doensn't have your most recently imported contacts--Google chat takes the worry out of communication partners and implementation.

Cons

What Google fails to do with their communication "chat" software is include functionality, features, oh and I don't know maybe it's OWN app/platform out side of mushed next to your gmail inbox where privacy and security of your mail contents is out on display and where it has to remain that way, tabbed and open, for any new notifications to make it to you.

Review Source

VR

Verified Reviewer  
Assurance Associate  
Accounting  
Used the software for: Less than 6 months

### "Chatting in the Office"

February 6, 2020

5.0

It is super helpful, and in the workplace it just seemed to make a lot of sense to utilize.

Pros

The informal tone of this application allows for casual conversations between employees in the office regarding work, but without the stiff tone needed that emails usually carry. When doing work on my computer, I wouldn't want to interrupt my groove and pick up my phone to ask a coworker not near me a question, so I would simply message them using Chat.

Cons

I dislike that my Chats would disappear after 24 hours, especially if we were exchanging information that I may need a following day, but using other features in GSuite I began keeping note of such things.

Review Source

VR

Verified Reviewer  
Blogger  
E-Learning  
Used the software for: 6-12 months

### "Allows for easy collaboration"

April 24, 2019

5.0

Pros

This software makes it easy to collaborate with my team. I can easily message anyone at any time if I need anything. Love how intuitive it is and connects with all my other Google products. Really like the UX as well.

Cons

That it's paid, there's a lot of other free chat software out there.

Review Source

VR

Verified Reviewer  
Teacher  
Education Management  
Used the software for: 2+ years

### "Great"

February 10, 2021

5.0

Overall this is great and I would highly recommend it to anyone who is looking for a place to chat!

Pros

I love how easy this is to use. You can use it on any device and be able to connect with people from all around the world.

Cons

There was not anything I did not like about this except sometimes you do not get notified when someone sends you a message.

Review Source

VR

Verified Reviewer  
PA  
Hospital & Health Care  
Used the software for: 2+ years

### "Nothing special, but gets the job done"

December 25, 2018

5.0

Pros

The best part about Google Chat is that it links to your Google cloud account and you can search text and read through your chat messages later on.

Cons

The features are very minimal, you can't really do anything special besides type. Having the ability to personalize fonts would be a good feature that it is currently missing.

Review Source

Syed Asad S.  
Sr. Data Associate  
Computer Software  
Used the software for: 2+ years

### "Chating and Messaging at its best"

February 1, 2021

5.0

My overall working in this application is fine, I definitely suggests my colleagues and friends to do your daily business affairs at this best Google Enterprise "Google Hangouts".

Pros

This application is the amalgamated application where the user messages and also for the video messaging and short video as well. It is also a good to make social networking trends. Voice call quality is best in this application.

Cons

I did not find any flows in this application, except during this Pandemic situation it is rather more helpful.

Review Source

FJD

Fabio Junior D.  
CEO  
Entertainment  
Used the software for: 2+ years

### "A great alternative for Slack"

August 26, 2019

5.0

We use Google GSuite chat every day for communications between our teams.

Pros

The Chat in Google GSuite is a great tool for team communication in our company. We tried Slack but the integration with Google Suite bring us to this previous Hangout.

Cons

I think that Google needs to add some tools to chat, like the possibility to create public channels, threads and why not, custom emojis.

Review Source

MP

Marisa P.  
Lawyer  
Legal Services  
Used the software for: 2+ years

### "Don't tell professors but this is the best thing that happened to law students"

October 24, 2018

5.0

Pros

Law School can be quite stressful. Professors call on you anf you have to brief cases. Well, sometimes you are not always prepared for every class and you dont want to be embarassed when called on. Google chat to the rescue! We did not cheat as our morals are better than that, but we did utilize it to beg students to volunteer. By doing this, we along with Google Chat saved hundreds of law students' self esteems. Very easy to use and very easy to add members to group chats.

Cons

I really cannot find any criticisms. Every experience was a positive one.

Review Source

AF

Alex F.  
Account Manager  
Hospitality  
Used the software for: 2+ years

### "It's good for being free"

March 11, 2019

4.0

It's good and works very easily for being free and is great for being included with Gmail.

Pros

It's very simple and straightforward plus it automatically integrates with Gmail.

Cons

It's easy to miss messages and never is very clear if someone is online or off. Messages can go missed and with competitors out there like Slack with much more functionality Chat is somewhat of a bare minimum.

Review Source

AL

Allyson L.  
Marketing Manager  
Real Estate  
Used the software for: 2+ years

### "Important Part of My Day"

August 22, 2019

5.0

This solves an immediacy issue, especially with virtual and off-site employees.

Pros

I like the immediacy of Google Chat. Often times I can't stop, grab my phone and call my coworkes for assistance. It's nice to pull up a chat and get a quick answer.

Cons

It can be somewhat distracting and obviously, users need to be professional and aware that this is a business tool and not abuse it.

Review Source

Kenton W.  
Graduate Research Assistant  
Research  
Used the software for: 2+ years

### "Google Chat does an excellent job of integrating with other Google services"

July 21, 2021

5.0

Google Chat is an integrated experience for users who use other Google products, and it is very cheap.

Pros

I really like how Google Chat integrates with other Google services such as Gmail, and provides a cohesive experience across the services.

Cons

There is nothing in particular that I dislike. The software is free to use and is very user friendly.

Review Source

TD

Thien D.  
Graduate Research Assistant  
Education Management  
Used the software for: 2+ years

### "Just another typical IM app"

March 10, 2022

4.0

Pros

It's developed by Google, so Google Chat is readily available, and all the notifications can be quickly accessed from my Gmail. The GUI is clean and highly intuitive.

Cons

This is not exactly a criticism, but I'm simply not convinced to use Google Chat more often, even though I'm a heavy user of other products of the Google Suite. Like any other IM platform, it's highly subject to the network effect, and most of my connections do not utilize Google Chat for their IM needs. There are just too many competing products out there and it just doesn't make much sense to utilize an IM platform which most of your friends are not on.

Review Source

BB

Benjamin B.  
Associate Pastor  
Religious Institutions  
Used the software for: 1-2 years

### "Excellent Business Chat Tool"

November 6, 2019

5.0

Excellent overall experience and very helpful tool, definitely recommend

Pros

Ease of use and integration with G suite, very user friendly chat format with excellent app support so can always stay connected.

Cons

Wish there were more ways to manage the different rooms and chats, can get cluttered after a while and not easy to categorize things

Review Source

Akande D.  
Marketing Communications Specialist  
Consumer Goods  
Used the software for: 2+ years

### "Google Chat has some room for improvement"

March 11, 2020

3.0

I love Google and their G Suite of products, but this is one of the products we never truly adopted or brought into any organization. It has been something that we wanted to use but never made sense to implement. Hopefully, Google can continue to improve on this opportunity.

Pros

Google Chat has a nice integration in Gmail in the lower left-hand corner that is very minimal but large enough to see notifications. Anyone who has recently contacted the account is listed in that block clearly and visibly.

Cons

Adoption across the organization has been relatively slow and there is some confusion around how to use it. Getting the team to adopt it was tough and they opted for better solutions like Slack or even just email within Gmail.

Review Source

JS

Jessica S.  
graphic designer  
Design  
Used the software for: 2+ years

### "Google Chat does what it’s supposed to..."

July 15, 2021

4.0

Acceptable.

Pros

Google Chat does what it’s supposed to...

Cons

but it isn’t the best messaging app. I often don’t receive alerts, even when I have new messages. It also does not integrate with the touchscreen in my car.

Review Source

MR

Mario R.  
Senior Data Analyst  
Telecommunications  
Used the software for: 6-12 months

### "Simple option for instant messaging"

June 25, 2022

4.0

Is a good option if you already have more google suite products.

Pros

It is super easy to start using it. The learning curve is almost instant.

Cons

It's so easy to use it because its a kind of mvp product. It has the least it can to be a instant messaging tool.

Review Source

LG

Luis G.  
Sales Manager  
Consumer Electronics  
Used the software for: 1-2 years

### "Perfect place to Video Chat "

August 30, 2021

5.0

I think Hangouts is great for Business meetings that are online with customers. Great service.

Pros

This is a great app for Business Video chats without having a membership. I use this to contact online customers and have video conferences.

Cons

I dislike the complexity of trying to get everything running at times.

Review Source

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