# Page 67 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 67 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 67 - Reviews of Google Chat

## Showing most helpful reviews

Showing 1651-1675 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DH

Darren H.  
Ceo  
Animation  
Used the software for: 1-2 years

### "Google chat okay"

January 18, 2022

5.0

Pros

I like that you can communicate with your contacts

Cons

Since free Google doesn't show contacts no one uses chat anymore

Review Source

AA

Alejandro A.  
PhD student  
Higher Education  
Used the software for: 2+ years

### "Another great product from Google"

February 16, 2022

5.0

You just need a click to start your meetings, very helpful in this times of limited face-to-face reunions

Pros

You can acces to all your contacts and start an online chat/ meeting very easy

Cons

It can have more features to improve the experience of online meetings

Review Source

cF

carolina F.  
gerente de vendas  
Marketing and Advertising  
Used the software for: 6-12 months

### "usabildade da plataforma"

August 22, 2023

4.0

no geral tem boa usabilidade e e bem intuitivo

Pros

facilidade de usar e uma excelente opcao integrada ao uso diario do email

Cons

falta integracao com outros apps , poderia ter mais ferramentas como messenger

Review Source

DB

DAVID B.  
Audit Senior Manager  
Accounting  
Used the software for: 2+ years

### "Google Chat is a decent tool"

June 27, 2020

3.0

I use Google Chat mainly for communicating outside of work

Pros

I like that Google Chat is an inexpensive tool that just about everyone has access to so that I can communicate quickly with others in a messenger format

Cons

Honestly, I think Google Chat has been passed by Microsoft Teams. There's nothing necessarily wrong with Google Chat, but Teams is much cleaner and has more features and functionality.

Review Source

DD

Danielle D.  
business admin  
Facilities Services  
Used the software for: 1-2 years

### "easy to deploy but lacking features"

July 15, 2020

3.0

its cool but with other free options out there it doesn't offer anything special that makes it really necessary

Pros

easy switch over from desktop to mobile.

Cons

lack of features for sharing media such as markup on photos etc

Review Source

JR

Jocelyn R.  
Logistics coordinador  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "What are you waiting for?"

February 1, 2019

5.0

Pros

don’t look anywhere else you have what you need here. The best way of communications between your peers.

Cons

Whats not to like you can have it on the go and not miss anything being done or said.

Review Source

AH

Angie H.  
Residential housekeeper  
Consumer Services  
Used the software for: Less than 6 months

### "Google Chat"

February 22, 2021

5.0

Overall, I would not recommend Google Chat as a software application for communications in a business.

Pros

The only pro to Google Chat is the ease of texting.

Cons

Google Chat is not at all what I expected. There were many issues with the software. The software lagged and I had issue connecting so, communication was very limited.

Review Source

VR

Verified Reviewer  
NA  
Design  
Used the software for: 1-2 years

### "A great video meeting platform"

April 13, 2021

4.0

Pros

I like how easy it is to change views, mute/unmute, and share screens.

Cons

I wish there were more tools for collaboration (white board integrations, etc.).

Review Source

EB

Elissa B.  
Consultant  
Publishing  
Used the software for: 1-2 years

### "Google's messaging platform for teams"

March 17, 2019

4.0

Helpful text messaging functionality that integrates with our other Google tools.

Pros

Chat is an intuitive and professional instant messaging tool. I love that it integrates with the other Google tools we use, like Docs, Sheets, and Slides. This chat functionality is also helpful when using Google Hangouts (for example, it lets you share text links while video chatting).

Cons

We don't really use Google Chat unless directly using another Google tool first (like Google Hangouts). Chat doesn't work quite as well as our team's main way to instantly communicate.

Review Source

OT

Oguz T.  
Specialist Doctor  
Hospital & Health Care  
Used the software for: 2+ years

### "A GREAT ALTERNATIVE CHAT SOFTWARE"

December 11, 2020

4.0

Overall it's easy to use. I recommend Chat to everyone.

Pros

First of all it's really easy to start a chat. You can instantly chat with your Gmail contacts. Especially after the pandemic I have been using video chat function a lot and Chat is one of the best video conference software.

Cons

Sometimes the video call may be laggy. And also while texting there is a character limitation which is annoying.

Review Source

VR

Verified Reviewer  
Office Administrator  
Law Practice  
Used the software for: Less than 6 months

### "Chat by Google"

December 7, 2018

5.0

Pros

I really like this app as you can talk to friends and family that live far away and keep in constant communication with them. The app is very easy to use and I would recommend it to others.

Cons

The only con I have about this app is that the mobile app is very slow but that may have been my mobile device.

Review Source

AMN

Anne Marilyn N.  
Freelance  
Computer & Network Security  
Used the software for: 6-12 months

### "Review For Google Chat"

May 27, 2022

5.0

Google chat is extremely easy to use and enables me to promote my business. The messaging app is excellent!

Pros

I must say the function of downloading and uploading files is exceptional. It is an excellent multiple mode of communication.

Cons

Not always but sometimes the video call may be laggy.

Review Source

AH

Azalee H.  
Student  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great application, but prefer encrypted instant messaging"

May 19, 2022

4.0

Pros

It's quick and easy to access. Most people have a google account as well and this prevents them from having to create a new account, which is also very useful.

Cons

No encryption. Doesn't seem as secure as other forms of instant messaging that exist.

Review Source

TH

Trevor H.  
Counselor  
Education Management  
Used the software for: 2+ years

### "Easier than calling or emailing "

February 16, 2019

5.0

This is the way to go for quick communication without having to interrupt to make calls.

Pros

This is seamless and allows me to communicate at work without having to make phone calls or wait on an email.

Cons

None to mention. Ease of use is incredible.

Review Source

AL

Amanda L.  
Employment Specialist  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Google Chat is like Skype for Google"

April 12, 2019

5.0

Pros

Love Google Chat!! I use it at work to instant message others in the office, they can keep it open to get the message right away so I don't have to email them. Faster and you don't get so many email threads that drive me CRAZY!!

Cons

When i first learned about chat, I didn't know you had to first go to hangouts.google and then access chat.

Review Source

VR

Verified Reviewer  
Psychiatric Nurse Practitioner  
Mental Health Care  
Used the software for: 2+ years

### "Almost too simplistic, lacking options"

September 15, 2021

3.0

Pros

Ability to stay connected with colleagues and communicate real time

Cons

Almost too simple and lack of features that limit usefulness in connecting with other needs (scheduling, planning)

Review Source

SH

Sam H.  
Teacher  
Education Management  
Used the software for: 2+ years

### "The greatest thing in education "

February 19, 2020

5.0

Overall it truly is a new way of working and is truly making it easier to collaborate

Pros

I enjoy using chat as it allows me to work with my colleagues from all around in one place. We are able to collaborate easily and work on our own without having to be in person.

Cons

I wish it had a way to call. As I do not like giving out my personal number for work. And in the beginning no one knew about it.

Review Source

VR

Verified Reviewer  
Student  
Higher Education  
Used the software for: 2+ years

### "Comes in handy with the email account"

November 15, 2019

5.0

Overall experience is good but there is a huge scope of improvement

Pros

G Chaat has ease of access, user-friendly GUI and a great way to keep in touch with acquaintances. Also helps in getting a quick chat with people who you are not friends with

Cons

Runs very badly on low internet connections. It does not have the facility of screen share and hangs a lot.

Review Source

EH

Erik H.  
Large account manager  
Staffing and Recruiting  
Used the software for: 2+ years

### "A sales rep point of view"

December 26, 2021

3.0

Pros

I like the design and basic funtionality with Hangouts. Its great that its connected with my gmail, and easy to invite others to a meeting.

Cons

I think the software feels underdeveloped comparing to its peers. I miss a better chat function, it feels very basic

Review Source

JL

Jamie L.  
CEO  
Education Management  
Used the software for: 2+ years

### "Google chat is super easy & effective in communicating"

April 16, 2022

5.0

I'm a big fan of google anything because they have thought of everything and get really good at making tasks easy and user-friendly.

Pros

I like the instantaneous nature of sending a google chat and switching to a video or call instead. Google allows for all of these forms of communication. Plus they sync with my contacts.

Cons

There are a lot of communication platforms and resources out there. Google chat isn't the only one, so on my phone, it isn't always the one activated during communication.

Review Source

YS

Yael S.  
SLP  
E-Learning  
Used the software for: 2+ years

### "Chat"

December 3, 2019

3.0

Its been great and ive always enjoyed being able to talk and get quick responses yet still be available to use the phone and email simultaneously.

Pros

Its a great way to easily chat with others live from your email account. You can be online where others see your available or make yourself invisible if you dont want others to see you.

Cons

If you forget to make yourself invisible others can begin to chat and you may feel uncomfortable not responding.

Review Source

Ramya A.  
Content Writer  
Media Production  
Used the software for: Less than 6 months

### "Easy to use chat platform for all users"

July 1, 2021

4.0

Pros

A clutter free layout that is easy to use to interact with other individuals, and co workers

Cons

The bandwidth to share documents should be more.

Review Source

EC

Eric C.  
Owner  
Building Materials  
Used the software for: 1-2 years

### "Love it!"

March 8, 2019

5.0

Great. Must have!

Pros

We use Chat to start different client rooms. Very easy to use with Gmail. Anything Google rocks!

Cons

Nothing. There are no features I have experienced that I didnt like.

Review Source

VR

Verified Reviewer  
Admin Assistant  
Government Administration  
Used the software for: 1-2 years

### "Chat Review"

July 24, 2019

5.0

Pros

\-Ideal for communicating with team members -Better than texting or sending an email

Cons

\-You have to have a Gmail account for this to work, so some people might not be able to use it

Review Source

VR

Verified Reviewer  
President  
  
Used the software for: 6-12 months

### "Simple Chat To Keep Your Team Connected"

May 21, 2018

4.0

Pros

I like that it is directly integrated with my GSuite and it enables my team and me to stay connected without always sending emails.

Cons

I wish the GSuite Chat had more features and integrations like a Slack or chat alternative. It would be nice if it linked in up as a help desk for your website.

Review Source

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