# Page 68 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 68 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 68 - Reviews of Google Chat

## Showing most helpful reviews

Showing 1676-1700 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MS

Monalisha S.  
Analyst  
Information Technology and Services  
Used the software for: I used a free trial

### "Communincation made easy"

May 7, 2023

5.0

Pros

Instant messages can be communicated both in groups and individually at same time.

Cons

No cons till date, multiple chatting is a umique feature.

Review Source

VR

Verified Reviewer  
Marketing Account Manager  
Financial Services  
Used the software for: 1-2 years

### "Used this as video conference solution and chat application"

July 6, 2018

5.0

Pros

This is some pretty high-quality software for cheap. Google knows how to create a good chat app and the video conferencing features are great. Everything is simple to understand and easy to use. It does a great job at what it's made to do, which is being an easy to use chat application.

Cons

It can be a bit sluggish at times, but really for the money, it's not bad at all. I wouldn't use it to send files, and searching for previous conversations isn't as easy as other apps I've used.

Review Source

HD

Hannah D.  
Clerical Assistant  
Education Management  
Used the software for: 1-2 years

### "Does the Job"

February 12, 2020

4.0

Chat is okay. It really only reaches it's full potential when everyone in your organization uses google and g-suite apps for everything.

Pros

This software (obviously) integrates perfectly with the g-suite applications (drive, slides, sheets, etc). It can be useful for talking to team members about projects, scheduling meetings, and sending documents.

Cons

Since it is in the G-suite, it doesn't really integrate well with anything else. In other words, if you don't use google for everything, you will just find it to be an ill-equipped messaging application.

Review Source

CS

CHANDAN S.  
Email Marketing Specialist  
Market Research  
Used the software for: 6-12 months

### "Excellent tool, Easy and advance tool to use"

April 8, 2021

5.0

Overall experience with Google Chat is excellent as it is easy to use as compare to other messaging app.

Pros

Google Chat comes with excellent user friendly interface. it is easy to use. we can use this while checking mails on Gmail.

Cons

Little difficult to create Groups and chat within it. sometime it pop up duplicate chat. Notification keep coming every time.

Review Source

Catie W.  
Registered Nurse  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Able to Chat Fast"

October 16, 2018

5.0

Pros

Google Chat expands on Google’s other features and allows for the use of fast chatting with groups of people. This is a better option than emailing and allows for faster response times.

Cons

Still seems like it could add additional features to make more users wanting to switch to a Google Chat.

Review Source

RG

Russ G.  
Delivery Specialist  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Communication Perfection"

December 6, 2018

5.0

Pros

Chat is a more professional and great alternative to texting. Conversations are archival and make attaching documents from my computer easy.

Cons

With Hangouts leaving soon, I worry Chat will turn into something else.

Review Source

AG

Alex G.  
Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Product"

August 29, 2018

5.0

Pros

Use this everyday to keep in touch with family and friends. Allow one to talk to people on their phones via computer. Easier to chat and worldwide. Use everyday

Cons

Took off remote desktop option which was great .

Review Source

LMD

Lauren M. D.  
Certified Clinical Research Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to use and Free!"

November 21, 2018

5.0

Pros

You will get a good chat program with this software and it's free. Many people have Google accounts these days so you can chat with anyone who has one. It's easy and intuitive to use and can be used within most other Google programs (like G-Mail, Sheets, etc.).

Cons

It's not the most functional chat program out there; you can't send files over the chat, for example.

Review Source

VR

Verified Reviewer  
Product Management/UX Consultant  
Computer Software  
Used the software for: 2+ years

### "Google Chat has a long way to go to be a competitor of any chat applications"

August 7, 2019

4.0

Pros

It's connected to your email, google hangouts, and more so it's very connected.

Cons

It's such a simple chat with little to no "cool" features. When I say "cool," I mean that there isn't a "wow" factor (besides basic integrations) that would make you want to leverage Google Chat as your primary source of communication for a team.

Review Source

HW

Hans W.  
Content Analyst  
Writing and Editing  
Used the software for: Less than 6 months

### "Great for internal communication"

June 9, 2021

5.0

It's very similar to Google Hangouts, but it is missing some features. Overall I still enjoy using Google Chat for internal communication

Pros

Google Chat makes it very easy to chat with your coworkers. You can also assign tasks, share files and respond to messages with an emoji instead of text.

Cons

Google Chat does not support sharing GIF's within their text messaging. Also in group chats you can not see whether a person has read the message or not.

Switched from

[Google Chat](https://www.capterra.com/p/175800/Chat/)

Decision was made by upper management (out of my control)

Review Source

JD

James D.  
Engineer  
Computer Software  
Used the software for: I used a free trial

### "Hangouts Chat is a suitable replacement for email"

December 12, 2019

3.0

We've been trying to replace email, yet keep chat still running all the time. We found

Pros

It integrates with the G suite platform. So if your team already uses G suite for email, it works well. All integrations work with Drive etc. It was also nice to have both iOS and Android mobile apps. It's free with G suite.

Cons

Lack of integrations and apps to go along with it. There are chat apps with loads of native integrations that seem to be a lot more scaleable. Although those apps cost a bit more too.

Review Source

George C.  
IT Compliance Manager  
Food & Beverages  
Used the software for: 2+ years

### "Google Chat is good for simple chats"

May 6, 2019

3.0

Google Chat has been around a long time embedded inside Gmail. It has not changed much during that time. It works well for what it does, simple chatting.

Pros

It’s simplicity - if you just want to chat back and forth with someone on a Google platform, it works very well.

Cons

It is tied to a Google account. You must be signed in with a Google account to use it.

Review Source

SK

Sumin K.  
COO  
Sports  
Used the software for: 6-12 months

### "Easy to use"

June 23, 2022

4.0

Pros

Google chat is super easy to use and intuitive.

Cons

It's not always easy to follow the various threads in a group chat. Threading UI is pretty basic and hard to navigate.

Review Source

IM

Ian M.  
Managing Director  
Information Technology and Services  
Used the software for: 2+ years

### "Google Hangouts"

June 9, 2021

5.0

I truely enjoy using Google Hangouts, and makes it easy to interact with team members and clients.

Pros

Google Hangouts is very user friendly.. It always me to stay in touch with team menbers & clients. instant messaging and video make connecting a breeze.

Cons

I have not had any issues usig Google Hangouts. My team uses it daily as well as our clients. Its a excellent tool for connecting.

Review Source

VR

Verified Reviewer  
Marketing Consultant  
Marketing and Advertising  
Used the software for: 6-12 months

### "Don't Buy G Suite For Chat"

May 9, 2020

2.0

Just don't buy G Suite to use Chat. You'll hardly ever use it anyways.

Pros

Instant messaging inside of your work email (mostly internal) is really the only pro for Google Chat.

Cons

So far behind slack or other instant work messaging platforms and is really only useful for inside your organization whereas most of my clients do not use G Suite.

Review Source

Rev. Corey G.  
Chaplain  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to use, if others used it"

July 16, 2019

5.0

Pros

I like how easy it is to use, and it's integrated into the G Suite.

Cons

Not everyone uses this. It's not as easy as Facetime, WhatsApp, Facebook, etc.

Review Source

MT

Miri T.  
Director  
Education Management  
Used the software for: 2+ years

### "Great for inter-office communication"

December 2, 2018

5.0

Pros

It's great for employees from several different locations to communicate quickly and efficiently without wasting time on calling.

Cons

The chat is great, but the calls are not the best and clearest quality.

Review Source

VR

Verified Reviewer  
Senior Data Wrangler  
Computer Software  
Used the software for: 6-12 months

### "Google Hangouts = Dumpster Fire"

December 3, 2020

2.0

It was not the best. We ended up moving to GoToMeeting

Pros

The software was easy to access as it sits inside your email. We use google for our company email so it was easy to set up a meeting

Cons

The software was slow, buggy and not user friendly. We tried to use it in our building and it would drop team members from calls all the time

Review Source

AS

Angelica S.  
helpdesk  
Computer & Network Security  
Used the software for: 1-2 years

### "GChat"

September 29, 2018

5.0

Pros

The way of using it, I can communicate may friends family through this software.

Cons

Nothing to be unlike , cause it will help me to chat , message and make voice call

Review Source

kH

kasey H.  
office manager  
Utilities  
Used the software for: 6-12 months

### "Easy to use to communicate "

October 17, 2019

5.0

Its easy to communicate with people in the office quickly and efficiently.

Pros

Easy to shoot off a quick message to coworkers that will pop right up on their screen instead of having to have them filter through emails.

Cons

I do not have anything bad to say about this software. I have not used it that long but it seems to work fine for us.

Review Source

ED

Emma D.  
Project Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Google Chat great for inner office communication"

October 3, 2018

5.0

Pros

It is a great inner office communication tool. We do not waste time going from office to office or on phone calls that take too long.

Cons

I do not have any concerns. This product meets our expectations.

Review Source

MH

Monica H.  
Owner  
Arts and Crafts  
Used the software for: 2+ years

### "Where did Hangouts go?"

July 25, 2022

5.0

Two thumbs up for our free phone service back 15 years ago lol 😆

Pros

This was the thing back when the internet wasn’t as big as it is now!

Cons

I can’t say I have any problems or negativity about Hangouts except for so long…

Review Source

VR

Verified Reviewer  
Virtual Assistant  
Retail  
Used the software for: Less than 6 months

### "Easy intergration for gSuite"

October 26, 2019

4.0

Overall Chat has been a good addition to our gSuite set up

Pros

It was easy to intergrate into our already set up gSuite environment. The chat is available across all of gSuite

Cons

There was some connectivity issues. If someone was not on a google page for a few minutes they would go idle or offline.

Review Source

VR

Verified Reviewer  
Managing Director  
Computer Software  
Used the software for: Less than 6 months

### "Chat is Solid "

October 24, 2018

5.0

Pros

Like other G Suite products chat is solid, and great working tool. You can rely on it, and if you are a Google shop, it integrates will with other systems.

Cons

There are so many different enterprise chat software options available. The switching costs for teams can be difficult.

Review Source

MC

Mohammed C.  
accountant  
Food & Beverages  
Used the software for: 1-2 years

### "accessible anywhere"

October 16, 2018

5.0

chatting with friends and family

Pros

Can be used anywhere and easy to communicate with anyone and everyone.

Cons

It can improve its emoji offerings and other interactive features.

Review Source

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