# Page 69 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 69 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

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Last updated March 13th, 2026

# Page 69 - Reviews of Google Chat

## Showing most helpful reviews

Showing 1701-1725 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Accounting Manager  
Real Estate  
Used the software for: Less than 6 months

### "Easy Communication"

June 28, 2019

5.0

Pros

Allows for easy communication between folks when someone could be remote. Quick and fast responses that feel like it’s real time. Nice instant chat option for quick simple questions.

Cons

Can cause distractions for people who need to be focusing on work instead of chit chatting.

Review Source

RM

Raj M.  
Owner  
Media Production  
Used the software for: 2+ years

### "Perfect for quick texting through the computer"

October 23, 2018

4.0

I have used it for a number of years for different work-related conversations and it has been helpful.

Pros

It makes it easy to instant message other people that have google email addresses. Great for busy work environments and those were a phone is not always usable or possible.

Cons

I don't have any complaints other than sometimes I wouldn't know if someone messaged me, but I would be conditioned to look every so often.

Review Source

CB

Chris B.  
Content Writer Owner  
Writing and Editing  
Used the software for: 6-12 months

### "Google Chat another way to stay connected, on any device"

August 27, 2021

5.0

Google chat has been a great find. It is just another way for me to connect with people. It doesn't care whether you have iPhone ios 12 or 13 +, or Samsung, or Windows 8 or 10 and being on different devices. Since it is created by Google, it is always improving. Next to my regular texting , Google chat is my preference

Pros

I love that Google chat can be used anywhere on any device. It doesn't need a certain operating system and it doesn't have to be downloaded. Just logging on to Google gets you into Google chat. It is exactly like any other chat/messaging system.

Cons

I haven't found anything that I don't like.

Review Source

IM

Ian M.  
Marketing Manager  
Real Estate  
Used the software for: 1-2 years

### "Google Encroaches on Slack"

February 6, 2019

4.0

Pros

I really like the chat "rooms" or chat groups. Implementing this for our teams allows everyone to communicate to the right people always.

Cons

I think there is a lot of room to grow for Google Chat. More integrations, and the "bots" are pretty useless at the moment. It's easier just to launch the software, like Zendesk, than it is to talk to the "bot".

Review Source

VR

Verified Reviewer  
Communications  
Media Production  
Used the software for: 2+ years

### "Cuts out the noise"

June 29, 2022

4.0

Pros

I like that it's built into the email browser so you can collaborate with people without having to open another tab.

Cons

Would be nice to see an easier way to share files with people over Google chat.

Review Source

FS

Felicia S.  
Packager  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "A New Way to Communicate"

December 19, 2019

5.0

Overall I have enjoyed using Chat and watching them listen and improve.

Pros

Chat by Google is a simple, great new way to communicate within one place with coworkers and friends and family alike. They listen to suggestions and work to improve.

Cons

I did not like that Chat would come through more like an email than a messager service. This is something they've been changing.

Review Source

TH

Tatenda H.  
Electrical engineer  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Google chat "

September 29, 2023

5.0

Pros

I use Google Chat for sharing information and also for communication

Cons

Google Chat is it free therefore no dislike to me

Review Source

VR

Verified Reviewer  
Team Lead  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Basic but Simple and Useful"

June 13, 2019

4.0

Pros

The platform is pretty straightforward and simple to use

Cons

Not a lot of functionality. Pretty much limited to messages

Review Source

AA

Amy A.  
Planner  
Hospital & Health Care  
Used the software for: 2+ years

### "It’s been very easy to use"

March 13, 2019

5.0

Pros

I love how the chat option is easy to use. It saves all our old chat history for me to look at where we left off and pick up again. It’s tied with your email. The emojis are unique. The app is easy to use as well. I actually wished more of my friends are on gchat.

Cons

N/a cause I tend to use the most basic stuff for chat to make the most of my use.

Review Source

Amit K.  
Assistant Professor  
Education Management  
Used the software for: 2+ years

### "One of the best app for real time chat"

October 24, 2022

5.0

Pros

It has been my go-to app for real-time chat since a decade

Cons

There is nothing that I did not like about this software

Review Source

DD

Detrice D.  
Food Service Manager  
Food Production  
Used the software for: 2+ years

### "Internet Chat"

December 20, 2021

5.0

Very easy to use

Pros

I like chatting with a person opposed to using automated services.

Cons

I like everything about chatting. It is helpful when needing information.

Review Source

KP

Kaicea P.  
Freelance Writer  
Writing and Editing  
Used the software for: 1-2 years

### "Best way to stay in touch"

March 12, 2019

4.0

Pros

It's free to use and if you learn how to use it it's basically a phone plan

Cons

can be very confusing at first, had to ask my husband for help a few times

Review Source

JB

JOSHUA B.  
Developer  
Computer Software  
Used the software for: 6-12 months

### "Review for Gsuite"

October 17, 2019

5.0

it has helped me do my text and other editing more faster

Pros

the fact that all the google product for text editing is housed in one component and this makes it easy to interchange between them.

Cons

that in one product there wasn't any icons for me to switch back and forth to a new software and that made me felt me awful.

Review Source

RB

Robert B.  
Reactive Operations Specialist  
Information Technology and Services  
Used the software for: 1-2 years

### "Great company wide communication tool"

September 27, 2018

4.0

Pros

Included in G Suite Business/Enterprise. Great IM tool with built in group messaging and video chat on demand. Allows you to set up rooms/groups for easy collab.

Cons

I'd call it in beta+, constantly pushing updates which is great to see but can interrupt current conversations/vid chats. Would be nice to have an auto update off hours feature.

Review Source

VR

Verified Reviewer  
Technical Sourcer  
Consumer Goods  
Used the software for: 2+ years

### "G-Chat, Review"

February 6, 2019

4.0

Overall it's effective, looks nice and is very easy to access/use.

Pros

I like that it's easy to access from your email and that the notification when you recieve a message isn't obnoxious.

Cons

There's nothing that stands out but If I had to pick something I guess the aesthetics/look of G-suite could be more young/innovative.

Review Source

Alanna M.  
Business Analyst  
Telecommunications  
Used the software for: Less than 6 months

### "G Suite Chat Review"

June 5, 2019

5.0

Pros

This tool gets the job done, you are able to easily chat with your team and co-workers.

Cons

It could have better interaction and features. Right now, if you want to use gifs you have to go through the Giphy bot which means you never know what your gif is going to be.

Review Source

CG

Christina G.  
Assistant professor  
Higher Education  
Used the software for: 2+ years

### "Great chat option"

April 26, 2022

5.0

Pros

Really great for chat and file sharing. Great interface

Cons

No real cons. Just an easy to use, basic chat option.

Review Source

VR

Verified Reviewer  
Project Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Nice way to communicate using CHAT"

August 6, 2018

5.0

Pros

Excellent and simple option for communication there is better a newer options but this works fine in my point of view

Cons

I miss some options i find in hangout so maybe they could add some of the features of hangout or just leave this aside and just use google hangout

Review Source

TS

Tyler S.  
Technical Account Manager  
Computer Software  
Used the software for: 2+ years

### "An alternative in the age of Zoom"

August 24, 2021

4.0

I occasionally use Hangouts if I need to quickly chat with a colleague. While it isn't in my daily rotation of software, I appreciate having it as an option.

Pros

I like that I can launch it from both Gmail and the Hangouts app itself. It's fairly easy to use, and being backed by Google carries some weight as well. It's also quite a bit quicker to launch a Hangouts call than it is to get your Zoom link over to someone.

Cons

While it works, it isn't quite as fully fleshed out as something like Zoom which I feel is the superior online meeting software. I'd put it on par with something like Slack's call feature

Review Source

ES

Ellis S.  
Supervisor  
Arts and Crafts  
Used the software for: 6-12 months

### "Ability to communicate"

October 15, 2019

5.0

Wonderful product for dady to day communicating with partners.

Pros

This product gives us the ability to communicate with partners and staff easily when needed for discussion making.

Cons

Can run slow if you have alot of people using it as in any program. Can be dificult to get set up some times depending on user settings.

Review Source

VR

Verified Reviewer  
System Developer  
Computer Software  
Used the software for: 1-2 years

### "Chat Review"

November 14, 2019

4.0

Pros

Cross-platform compatibility, most importantly the ability for it to be used in the browser

Cons

Nothing really. I have never had any issues using Chat

Review Source

TR

Tom R.  
Certified Medical Assistant  
Hospital & Health Care  
Used the software for: 6-12 months

### "Chatting"

June 18, 2022

4.0

Pros

I enjoy using this software to chat with Family and Friends when they're not on Face Book

Cons

There was nothing that I didn't like about using this software, it was easy to set up and use

Review Source

VR

Verified Reviewer  
Peer Tutor  
Higher Education  
Used the software for: 1-2 years

### "Great"

March 7, 2019

5.0

Pros

It has much of the same functionality of iMessage and FaceTime.

Cons

It can be a little glitchy sometimes. Also, the video quality is not the best.

Review Source

MO

Mary O.  
CSR  
Consumer Goods  
Used the software for: 2+ years

### "Chat world"

July 10, 2020

5.0

Pretty good I do like it and have had nothing bad to report.

Pros

The ease of use is great! I have no issues with this software program. I use it often as it is so very user friendly. I wish everyone used it so we can all be utilizing the same thing.

Cons

Nothing really I have not had any trouble with it and am happy using it. I have kept it for many years.

Review Source

JH

Julie H.  
Account Manager  
Human Resources  
Used the software for: 6-12 months

### "GChat is the best chat software"

August 8, 2018

5.0

My experience has been great. I had never useed it previously and just jumped right in

Pros

Everything. My team communicates through it all day. We post sales, comments, keeps everyone motivated and it's beyond simple to use.

Cons

There's really nothing that I dislike about gchat. It's great. We have alot fun during the day

Review Source

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