# Page 70 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 70 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 70 - Reviews of Google Chat

## Showing most helpful reviews

Showing 1726-1750 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AS

Ann S.  
PT  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Handy when at phones are not allowable at worm."

May 7, 2023

4.0

Pros

Its availability when using laptop at work. We used it when my husband was working and phones are not allowed during working hours.

Cons

It's graphic design is too simple and plain.

Review Source

JC

Jessica C.  
Tax Analyst  
Financial Services  
Used the software for: 6-12 months

### "Google Chat "

July 16, 2019

5.0

Great!! Ease of use and convenience is awesome!

Pros

I love the Chat feature - I am able to communicate with Teammates promptly and efficiently while in and out of office. Having the ability to have the app on my phone is a huge plus!

Cons

Honestly, I have not found a negative about the software as of yet.

Review Source

LA

Lisa A.  
CSM  
Real Estate  
Used the software for: 6-12 months

### "Google chat"

June 25, 2020

5.0

I am able to connect with anyone at the Company directly and quickly. The green dot lets me Know who is online.

Pros

Very easy to use, great for an office setting. Enables the user to share in quick informal conversation in lieu of a formal email.

Cons

No cons at the moment, good product. Can send chats and pics with ease

Review Source

DM

Daniel M.  
GBMG  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "It now feels more appropriate for businesses"

August 28, 2021

5.0

Pros

Transitioning from Hangouts, the overall UI is now much cleaner and professional than previous IM/video options.

Cons

Duplicate notifications are still an issue in a mobile option but they do give an option to stop this now, but online, it works flawlessly. Easy to set up group calls without putting an invite in your calendar too.

Review Source

TL

Tim L.  
Physician Assistant  
Hospital & Health Care  
Used the software for: 1-2 years

### "Quick Chat"

July 22, 2019

5.0

Pros

I like that you can text and do video chat. You can see when the person is typing.

Cons

I wish you could access old conversations easier.

Review Source

VR

Verified Reviewer  
Software Developer  
Education Management  
Used the software for: 6-12 months

### "Casual Communication"

April 26, 2020

5.0

Overall experience has been good. I like how simple it is to use.

Pros

Chat is good for casual communication, I think. Clean and simple design. A nice alternative to Slack.

Cons

It's for G-suite customers only I think, so it sounds like you have to pay for it. But maybe businesses would find the tool worth it.

Review Source

PB

Pam B.  
Director of Accounts  
Marketing and Advertising  
Used the software for: 2+ years

### "Built-in chat functionality"

March 22, 2019

5.0

Pros

I love that this tool is built into your Google account. You can access all your contacts in the same account as your email, and it's easy to use on desktop and mobile, as well as with other Google platforms.

Cons

The chat functionality is fairly basic, and it isn't as robust as other chat platforms with more integrated features.

Review Source

NN

Nawal N.  
Linguist  
Education Management  
Used the software for: 2+ years

### "Professional Chat"

May 26, 2021

5.0

It is easy to use, it is professional and it keeps work communication registered within my work email. I strongly recommend it.

Pros

I like using Google Chat because it accessible from gmail and it does not require opening a new window in my browser. It also allows me to connect with the people who work in my company and save me time.

Cons

I cannot think of anything I do not like about Google Chat.

Review Source

DN

Danny N.  
Student  
Market Research  
Used the software for: 6-12 months

### "A great way to communicate with partners"

August 23, 2019

5.0

My classmates and I are using g suite chat for projects in class

Pros

Ability to upload stuff from your google drive from the go There are video chat meetings (as long as everyone has a webcam!) Notifications when there are comments on the drive The Meet bot finds the best time from everyone's schedule in order to do a meet

Cons

The only thing I did not like about the program was it wasn't free, there's only a 14 day trial but that's it, otherwise the features are much better than what you're paying for

Review Source

CT

Colin T.  
Boat Repair  
Hospital & Health Care  
Used the software for: 1-2 years

### "Chat"

September 23, 2019

4.0

Pros

This is a great app to use to talk with my coworkers, either to show them a picture of what I am working on or ask a question. Then I don't have to get up and walk across the parking lot to ask a question. Saves time and is way more efficient.

Cons

Sometimes when I am trying to send a picture with a large attachment over a slow connection, the connection can time out, leaving the message unsent in my outbox. My workplace does have issues with wifi so this could be the issue.

Review Source

GA

GENEVIEVE A.  
Manager  
Real Estate  
Used the software for: 1-2 years

### "Effective for Team Communication"

June 16, 2021

4.0

At the time of its initial use, the intention was to be able to communicate under the radar, without alerting the boss. So yes, it did just that

Pros

Google hangouts was effective when we had to communicate with different team members in different locations and even within the same room without distractions. All that was required was a Gmail account. You can easily attach documents and send

Cons

So far, Google Hangouts is as advertised. It's quick chat feature is a great feature for discussing with a particular team mate or with the entire team at once.

Review Source

VR

Verified Reviewer  
Analyst  
Accounting  
Used the software for: 6-12 months

### "Google Chat Review"

May 1, 2019

5.0

Pros

We use GChat daily at our company and it is a great tool to easily communicate with coworkers without having to send a formal email. Would highly recommend

Cons

Sometime it is often difficult to understand who you are talking to in a large group setting. I wish that GChat specified better

Review Source

aF

andrea F.  
Account Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "Keeps me connected to the team"

August 6, 2020

5.0

Pros

I like that with just 1 click I can talk to anyone on my team.

Cons

It only works for people with gmail and not everyone is on gmail.

Review Source

JL

Jessica L.  
Researcher  
Research  
Used the software for: 2+ years

### "GChat PC interface"

August 30, 2019

5.0

Pros

This software is incredibly quick, easy, correct, and simple. It does the job and still does not get in the way, or become distracting.

Cons

I wish there were a way to "hide" a conversation from desktop email view other than archive/delete. When I have many conversations there are some that I would prefer to be at the top.

Review Source

OP

Olivia P.  
Office Manager  
Chemicals  
Used the software for: 2+ years

### "It's fine"

December 4, 2018

3.0

We need a way for our technicians to connect with our office, and this can accomplish that, but not necessarily any better than just a group text or email. And, people are more likely to just check their texts than their Google chat

Pros

It's free, it's easy to navigate, and we can add everybody on our team onto one chat

Cons

It doesn't serve us any better than simply a text or email

Review Source

KT

Kristine T.  
Freelance Writer  
Marketing and Advertising  
Used the software for: 2+ years

### "Great for instant communication within team"

April 14, 2022

5.0

Pros

Google Chat is very easy to use. Sending emails can be time consuming, but thankfully I have GC to instantly communicate with my colleagues (even faster than texting)

Cons

I don't know if it's just me, but I don't use Google Chat very often. I think it just needs a little more promotion. Then more people will be using it.

Review Source

LC

Liliana C.  
Translator  
Education Management  
Used the software for: 2+ years

### "Easy and quick"

March 23, 2022

5.0

I enjoy google chat, its quick and simple to use.

Pros

I enjoy the ability to send a quick message to a team member without having to write out an email.

Cons

IF the other person does not use, the message will not go though.

Review Source

CA

Corey A.  
Research Assistant  
Research  
Used the software for: 1-2 years

### "Easy, Quick, and Constant Contact"

October 8, 2018

5.0

Overall, Chat is a great and unobtrusive addition to gmail, allowing for easy and constant contact with colleagues and friends.

Pros

G chat is the perfect venue to contact and keep in touch with colleagues (and friends) who spend a large amount of time on their computer. Its ease of access on the gmail page is unobtrusive and convenient.

Cons

Though it is largely great, and there are few real complaints to be had with it, there are some issues with connectivity that will lead to delayed or missed messages.

Review Source

TM

Tasneem M.  
Associate Professor  
Education Management  
Used the software for: 2+ years

### "Best hangout with colleagues, family and friends - messages and calls just a click away"

February 19, 2022

5.0

Pros

\- The clarity of video calls is awesome - Audio is clear without noise breaks - Can text friends and colleagues at workplace any time - Sharing of files is easy and smooth - Can create group and hangout with buddies and family - Quick and easy to apply for gmail users as it is inbuilt

Cons

\- The caller should be in the contact list - High speed internet connection for good quality group video calls

Review Source

Adriahnna C.  
Digital Content Specialist  
Entertainment  
Used the software for: Less than 6 months

### "Convenience is key!"

August 6, 2019

5.0

Pros

I don't have to call, text, or email other employees. Respond quickly and efficiently with Google chat.

Cons

They are CONSTANTLY updating the app. Which isn't a bad thing, per se. But when it has to update almost every day, it's a bit frustrating.

Review Source

MR

Margaret R.  
Sales Admin  
Computer & Network Security  
Used the software for: 6-12 months

### "I love google chat! "

June 20, 2019

5.0

Love it.

Pros

We use google chat for internal communication at my company, and I love it! So functional and easy to use.

Cons

I feel like I've to update my software a bit more often than I'd like to. But I realize every upgrade brings new fun features too, so it's worth it in the long run.

Review Source

VR

Verified Reviewer  
Manger of Customer Success/Support  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Chat"

July 24, 2020

5.0

group or individual chats for co workers and teams.

Pros

This makes chatting with co-workers very easy. You can chat with them individually or as a group, which is nice.

Cons

I am not sure I have ever been able to find a way to remove a user from a group chat. which could be a user error, i suppose.

Review Source

PJ

Priscilla J.  
Adjunct Professor  
Education Management  
Used the software for: 2+ years

### "Google Chat Review"

October 14, 2022

5.0

Pros

Being able to use it within Gmail for quick and efficient team communication.

Cons

Google has confused people by adjusting different applications similar to this one.

Review Source

VR

Verified Reviewer  
Call-Team Member  
Publishing  
Used the software for: 6-12 months

### "So helpful!"

April 17, 2019

5.0

Pros

It's so nice to be able to quickly chat someone from your Gmail when you already have Google Suite pulled it. Great to keep all your communication streamline.

Cons

Wish it had more features, like more similar to iMessage, where you can add animation, search music, gif/memes, etc.

Review Source

JP

Jordan P.  
Self Employed  
Arts and Crafts  
Used the software for: 1-2 years

### "An O.K. Software"

June 13, 2022

5.0

Pros

This software is okay. It does what is is designed to do, although there are a few faults.

Cons

Image sharing is not the best. You can only share one at a time, which gets frustrating when you are trying to send 20+ pictures. The notifications do not work despite me triple checking that my notifications are turned on.

Review Source

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