# Page 72 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 72 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 72 - Reviews of Google Chat

## Showing most helpful reviews

Showing 1776-1800 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AG

Andrea G.  
Recruiting Coordinator  
Computer Software  
Used the software for: Less than 6 months

### "Google Hangouts Review"

July 6, 2021

5.0

Overall experience is great. I have no issues and it gets the job done for what I need it to do.

Pros

I like most being able to see who is online - it is very critical for my role because I work with different time zones. I don't want to bug anyone who is not online and is sleeping. Being able to chat with anyone from your team is great and it does anything I need it to.

Cons

Having to request to chat with someone. The only reason I don't like this part is because in some circumstances I do need to speak with someone immediately and I don't have time to wait for the person to accept my request to chat with them via Google Hangouts.

Review Source

AA

Anderson A.  
Drcell  
Computer Networking  
Used the software for: 6-12 months

### "chat is on"

September 3, 2021

5.0

easy and fast communication always using to talk to my employee

Pros

contacting someone has never been easier

Cons

improve your appearance put emojs and funnier things

Review Source

PP

Paul P.  
Communications  
Public Relations and Communications  
Used the software for: 2+ years

### "Easy to use, Google account required"

June 1, 2021

4.0

Pros

This is a widely used communication channel within the tech industry - encrypted video, clarity and video sharing.

Cons

There are times we use Zoom or Skype because Google Hangouts requires a Google account - and yes, some folks still do not have one. Also, unlike Whatsapp and Facebook, it does not let you know if messages have been read.

Review Source

SS

Savanna S.  
Costumer service  
Consumer Services  
Used the software for: 1-2 years

### "Hangouts"

May 30, 2020

5.0

Pros

You can create many groups and name them!

Cons

That’s you can’t change the sound when you receive the message.

Review Source

NC

Nathan C.  
Policy  
Government Administration  
Used the software for: 2+ years

### "Basic and simple chat"

September 30, 2018

3.0

Pros

This is an easy to use and basic instant messenger.

Cons

The UI is boring, it is very basic. No GIFs or cool emojis. I wouldn't use unless I had to.

Review Source

ZF

Zienab F.  
Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "G Chat - 10/10"

May 19, 2019

5.0

Pros

G Chat is such a convenient way to communicate with members when I'm at work or just trying to stay away from my phone. I don't have to look like I'm occupied on my phone texting, and I can continue to focus on my work on my laptop.

Cons

I have no complaints with G Chat! Very happy with everything.

Review Source

AK

Ajeet K.  
Data Operations Associate  
Logistics and Supply Chain  
Used the software for: 2+ years

### "gchat"

December 11, 2018

5.0

Pros

Ver very easy to use, also extremely fast responses

Cons

dislike that you have to keep email open in browser even when popping out the chat window

Review Source

Sol A.  
FREELANCE WRITER  
Writing and Editing  
Used the software for: 2+ years

### "Not bad, but not the best."

January 8, 2022

5.0

Pros

Very easy to access from the e-mail side bar on PC.

Cons

Not many users pay attention to it. There are no pop-ups, so messages get lost in the way.

Review Source

SM

Sean M.  
Project Manager  
Design  
Used the software for: Less than 6 months

### "Such a great way for us to communicate now "

September 29, 2020

5.0

Over all we have ahd such a great move to Chat and the team really likes the UI

Pros

It was such a great transition from hangouts and really looks so much more slick to use. Everything just perfectly carried over for us too so we didnt loose any information

Cons

The only con for this is trying to learn all the differences than hangouts with any software it just takes some time to understand the benefits

Switched from

[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)

Just a better look and feel

Review Source

MN

Mahesh N.  
Operations executive  
Computer Software  
Used the software for: 6-12 months

### "Google Google"

July 3, 2021

4.0

Overall, it was a decent experience and if they fix the mobile app version, then it will be top-notch!

Pros

I used this software for about a year and I found it easy to use and access.

Cons

Somehow, it did not work well with my mobile and I found it difficult to search for older messages.

Review Source

VR

Verified Reviewer  
ynk sigorta hakan  
Financial Services  
Used the software for: 6-12 months

### "by myself"

December 17, 2020

5.0

Pros

see other alternatives for me the largest increase is least as practical as they are as practical and easy to use

Cons

As if it came a little slowly but I thought it was the same slowness in the alternate, I thought that this is due to my computer or Internet

Review Source

RD

Raquel D.  
Head Management  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to use"

April 21, 2021

5.0

I’m so happy cause I can rely with this system/ program to keep in touch with my love ones and colleagues.

Pros

I love this Google chat because it’s so easy to use. Very friendly user. By this system, I can chat my colleagues, friends, and family thru this program.

Cons

So far I didn’t see any cons for this system: program.

Review Source

SF

Sunny F.  
Marketing Specialist  
Retail  
Used the software for: 1-2 years

### "Google Hangouts Helps People Stay Connected"

January 26, 2021

5.0

My overall experience is good. Not problems with it so far, the app works well with my cell phone and hasn't glitched or anything concerning. I feel like I can rely on Google Hangouts for this reason.

Pros

I like that it is really easy to use and it seems like most people use it, which is great. I personally use it for grad school and connecting with my Dad.

Cons

I have not yet had any issues with Google Hangouts. I like everything so far, and since it is Google I feel like it is familiar and safe.

Review Source

RN

Rebekah N.  
Freelance Interior Designer  
Accounting  
Used the software for: 6-12 months

### "Great if you're a G Suite or Google products user"

December 7, 2019

5.0

This is a simple way for the team to stay connected, especially when collaborating on other Google products. No reason to switch to another Chat service.

Pros

Chat for G Suite is just a really simple and friendly way to communicate with everyone on your team. If you are regular G Suite and Google products user then this is a seamless integration into team communication. Pulling it up and using it is a breeze and uncomplicated.

Cons

Connection issues can be a problem sometimes, but lately it's gotten even better and the software seems to operate well regardless of how fast a users connectivity is during a meeting. Works great generally.

Review Source

Alexis P.  
Billing Representative  
Hospital & Health Care  
Used the software for: Less than 6 months

### "A great communication platform"

December 19, 2019

4.0

Overall, Google Chat is efficient and a great communication platform. It has many features allowing you to customize your conversation. It's easy to use and collaborate on and allows business communications to flow unrestrained.

Pros

G Suite's Chat gives you the ease of quick efficient communication. It allows you to reach out to contacts in a way that isn't restricted like emails but encourages collaboration. You can easily share ideas and information.

Cons

Of all the Google resources, it is not the most common or well known one. But once used, it's hard to see why not given the ease and security of communications.

Review Source

KR

Khemraj R.  
Transaction Verification Officer  
Banking  
Used the software for: 2+ years

### "Fair communication app"

July 18, 2020

4.0

This is a fair app but others are more efficient with confirming read messages and making video calls.

Pros

This app works pretty well.. The design of it is great, easy to use and serves my purpose for simple chatting.

Cons

Video calls are sometimes troublesome, one of the more major drawbacks. There can be improvements

Review Source

CH

Courtney H.  
Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Excellent communication software"

April 15, 2022

4.0

Pros

User friendly, easy to use, communication techniques are excellent

Cons

Nothing negative to say about software, works great for what I need

Review Source

AT

Aldrei T.  
Mr  
Apparel & Fashion  
Used the software for: 6-12 months

### "Google Chat Review"

June 13, 2019

4.0

Pros

What I like most is that I can easily contact buyers and also my coworkers through chat.

Cons

I don't necessarily dislike this software but I feel like they should improve a few bugs such as saying there is no internet connection when I have excellent wifi

Review Source

AD

Allison D.  
Senior CX Associate  
Retail  
Used the software for: 2+ years

### "Easy to connect with colleagues!"

May 13, 2021

5.0

I have been able to easily reach out to colleagues and friends with google chat! Overall so great!

Pros

What I like most about this software is that I can easily chat my colleagues and friends! It is so simple to use.

Cons

I don't think there is anything that I don't like about this software. I've been using it for years!

Review Source

Michael R.  
Care Attendant  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great Way to Quickly Communicate!"

November 29, 2018

4.0

Overall I enjoyed my experience with Chat. It is a quick and simple tool to communicate with group members. It is a close second to having an in-person conversation. Highly recommend!

Pros

Allowed for quick back and forth while working on a shared document with more than one person.

Cons

Had occasional technical glitches, where people were forced to leave temporarily or it gave the appearance that people were still in the chat even though they had left.

Review Source

SA

Samuel A.  
Vacation Rental Assistant  
Real Estate  
Used the software for: 2+ years

### "Inexpensive tool to have handy"

April 27, 2021

5.0

I've had a generally good experience using Google Chat.

Pros

The main advantage of Google Chat is that it's a feature of the Google ecosystem. Most people use Gmail in one way or another, and the ease of connecting with your clients via Google Chat is a real plus. It's a free tool to use, and the fact that it mimics the chat interface of major messaging software makes it cool, with the added advantage of as a "formal" chatting tool.

Cons

I can't think of "cons" per se. All I can say is that Google Chat has its limitations and is by no means a substitute for other major chatting tools like Messenger, Whatsapp among others. It has a formal vibe to it.

Review Source

JA

Joshua A.  
VP Operations  
Real Estate  
Used the software for: 2+ years

### "A fair basic chat application"

October 6, 2020

3.0

If you are just looking to send a message, chats works but you can also find that feature on other messaging applications.

Pros

Google Chat is good at sending messages if that is all you are looking for an application to do for you.

Cons

Out side of sending a message, chat is stripped down of all other features like searching your chats and organization of chats.

Review Source

FW

Falmata W.  
Student  
Education Management  
Used the software for: 6-12 months

### "Chat is easy for chating"

October 25, 2018

5.0

Pros

\- It is easy to use - No need of creating a new account if you already have a google account - Capable of creating a group chat called "room"

Cons

\- You can't attach a file like other chatting apps - Doesn't tell you if somebody read your message or not

Review Source

MS

Mara S.  
Data Analyst  
Accounting  
Used the software for: 2+ years

### "I love this product"

April 11, 2020

5.0

What I love the most about Chat is that it makes it simple to track progress and follow up tasks.

Pros

Chat helped me and my coworkers a lot to get our work done in one place, easily and efficiently.

Cons

There is not much I did not like it. Chat made it super easy to communicate and get my work done while at home.

Review Source

AD

Amanda D.  
Director of Instructional Design  
Higher Education  
Used the software for: 2+ years

### "Super easy and effective!"

August 20, 2018

5.0

I am able to join meetings on the go with the same clarity and features as on my laptop.

Pros

I use the Chat app on my iPhone on a regular basis. The calls are clear, video is crisp, and the overall quality is better than other apps I have used. Inviting other is as easy as sending the link as a text message.

Cons

The one drawback is not being able to invite others via email or username from a list and dial them into the call. Now they are invited via link and they must click the URL to join.

Review Source

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