# Page 73 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 73 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 73 - Reviews of Google Chat

## Showing most helpful reviews

Showing 1801-1825 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HS

Hillary S.  
Customer Support Manager  
Computer Software  
Used the software for: 1-2 years

### "Easy team communication! "

October 6, 2022

5.0

Pros

Since our team uses the Google platform for nearly everything, Google Chat is easily integrated and boosts our team communication! I like how easy it is to message fellow team members and keep communications organized!

Cons

There's nothing in particular that I dislike about Google Chat!

Review Source

JR

Joel R.  
CEO  
  
Used the software for: 2+ years

### "It's Google so it's just there and works"

May 17, 2018

4.0

Pros

This makes chatting with those in the Google eco-system very easy. And if you use the Google Apps platform then it's even easier.

Cons

harder to make this work if you want to work with people not in the google eco-system. More work on their side that may result in it just not happening.

Review Source

VR

Verified Reviewer  
Tutor  
E-Learning  
Used the software for: 6-12 months

### "Helpful Platform"

May 12, 2020

5.0

Pros

It is extremely easy to use. It provided ease of access for a user interface so that I will be able to easily communicate with others.

Cons

It is not always fast to use. That makes it a little difficult to use.

Review Source

VR

Verified Reviewer  
Education Professional  
Primary/Secondary Education  
Used the software for: 2+ years

### "Very Reliable"

September 17, 2021

5.0

Pros

I can start a conversation direct from my email inbox and this is great.

Cons

I don't have anything negative to say against this app

Review Source

jC

jonny C.  
Group Director  
Marketing and Advertising  
Used the software for: 1-2 years

### "Close but no cigar."

May 5, 2021

4.0

Pros

Integration with google calendar and slack.

Cons

Not as stable as zoom. Less plugin options.

Review Source

RM

Ryan M.  
Communications Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Useful Chat Tool"

December 31, 2019

5.0

It is very easy to use and can be a great option for businesses that need quick chatting tools for their daily activities.

Pros

It is a very easy and quick chat tool that comes as part of the G Suite features for businesses from Google.

Cons

It is a very basic chatting tool that can basically have all of it uses met by other free to use online chat tools.

Review Source

BW

Brandon W.  
Teacher  
Education Management  
Used the software for: 6-12 months

### "Makes Chatting Simple"

July 3, 2021

5.0

Pros

I liked that I was able to send messages very quickly to the other teachers on my team. It made it a lot easier to communicate important information.

Cons

I wish I could move the chat box around my screen so I could move it to a spot I prefered.

Review Source

JC

Justine C.  
Technical Recruiter  
Real Estate  
Used the software for: 2+ years

### "I prefer Slack"

September 20, 2020

3.0

GChat is great for small teams, but doesn't scale well.

Pros

GChat is easy to use and integrate nicely with Google Meet. It's a great way to quickly communicate with coworkers.

Cons

It's not searchable which makes it difficult to keep track of conversations. My company has switched to Slack and it's been a much more effective tool for us.

Review Source

DR

Darcell R.  
entrepreneur  
Apparel & Fashion  
Used the software for: 6-12 months

### "Chit Chat"

March 27, 2022

4.0

I love this software and have been using it for years, in both my personal and business environments. I use it to have mini conferences with other business professionals and family and friends just trying to stay in contact during trying times.

Pros

Being allowed to keep in contact with both personal and business partners.

Cons

I have not had any bad experience with the software.

Review Source

RG

Rebeca G.  
Freelance Software Developer  
Computer Software  
Used the software for: 1-2 years

### "Emojis in Google chat are the best ever"

October 12, 2018

5.0

A very discrete and simple chat

Pros

Emojis! hehe but on a serious note, I like that this can be used anywhere, I find the mobile app easy to use and also the fact that chat is accessible form you email, no other windows open are needed

Cons

Sometimes I find that chat screen is very, very small

Review Source

TD

Taylor D.  
Admin  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Great for Teams"

April 29, 2021

5.0

Pros

When you have the entire Google Suite for your company, Google Chat is a great touch as well. Allows you to access people in your network easily.

Cons

It is difficult to message phone numbers - it would be a great benefit to make this easier.

Review Source

SAMUEL B.  
Trainee  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Excellent Software"

September 12, 2018

5.0

Pros

User friendly. All turning of conversation into a free group video call with up to 10 contacts. Great features and functionalities. Syncs conversation across any device.

Cons

Limited numbers of people that can be involve in a group video call.

Review Source

VR

Verified Reviewer  
Software Developer  
Information Technology and Services  
Used the software for: I used a free trial

### "Good to send or recieve messages"

August 26, 2018

4.0

I think Android starting to fully competite ios by adding this app. Users can easily send or recieve measages without using other instant messaging applications.

Pros

This product allows me to send or recieve instant messages to anyone. I can also send videos, photos and multimedia messages with the help of Chat app. It is similar like instant messages in iphone message. If both are using Android phone then you dont need to send inbox messaging, just sent message on Chat by using of WiFi or cellular data.

Cons

Need to connect with internet or WiFi while using this app. And also both have Android phones while communication.

Review Source

Jessica W.  
IT Specialist/Junior Systems Administrator  
Marketing and Advertising  
Used the software for: 6-12 months

### "Good as a Slack Back-up"

September 6, 2018

4.0

Chat works fine as our company back-up for when Slack has an outage. It's included in our G-Suite account, so it just makes sense to take advantage of. This tool is a work in progress but I can see the potential.

Pros

\- It's integration with Google - It's similar look to Slack - It's general ease of use

Cons

\- Lacks the channel features that Slack provides - The notification method can be a hit or miss. If the recipient of the instant message isn't viewing the chat window, the sender has to wait for them to view the message in an email which is basically the same speed as sending a regular email

Review Source

RD

Rodrigo D.  
Owner, estrategias digitales  
Computer Software  
Used the software for: 2+ years

### "Does anyone still use this?"

June 9, 2021

2.0

I used to use it a lot for social purposes, but nowadays it is not something I would personally use.

Pros

You are able to talk to people without having their phone numbers. It is useful for those who doesn’t have a cellphone.

Cons

It has become obsolete. Almost nobody uses this and honestly there are several better option than Google Hangouts m.

Review Source

CO

Craig O.  
Student  
Automotive  
Used the software for: 2+ years

### "Great platform"

October 24, 2021

5.0

Pros

Great platform to chat and video call with friends and family

Cons

I haven't been on this for a long time but sometimes you can get fake messages and spam messages

Review Source

BG

Briana G.  
Paralegal  
  
Used the software for: 6-12 months

### "Awesome product and very convenient "

May 16, 2018

5.0

Saves a lot of time.

Pros

What I like most about this product is that its super convenient. You can schedule meetings, create tasks, and get updates from your team within the chat . You can manage all of your work in just one feature. I mainly used it for my university class to communicate with my team members and it never failed us.

Cons

There really wasn't anything bad about this feature. I got a lot of good feedback from this product .

Review Source

VR

Verified Reviewer  
IT Helpdesk Technician  
  
Used the software for: 1-2 years

### "Good For Office / Enterprise Use"

July 25, 2018

4.0

Pros

Google Chat integrates directly with our office's gmail accounts, which means we don't have to go through the hassle of setting up separate accounts. There are apps and extensions for almost every platform and browser, so compatibility is great too.

Cons

The user interface of the desktop apps can be improved. There are also some great group features in other chat apps (like Slack) that make it a compelling draw away from Chat.

Review Source

CG

Chris G.  
Accounting  
Accounting  
Used the software for: Less than 6 months

### "Almost all the features"

June 30, 2022

5.0

Pros

It works more seamlessly between desktop and mobile than our last instant messaging platform (Jabber).

Cons

I don't know if it's available but we haven't implemented it yet, but we're unable to use screen sharing which we had with Jabber.

Review Source

NP

Nicole P.  
Paralegal  
Law Practice  
Used the software for: 2+ years

### "Leaves things to be desired"

April 28, 2022

4.0

Pros

Allows for quick communication between two parties.

Cons

I wish there was a way to create a username of sorts so you didn't have to give your actual email out.

Review Source

SJ

SALIKA J.  
freelancer  
Internet  
Used the software for: Less than 6 months

### "Google Hangout is Best for Business Interviews & Meetings"

November 22, 2020

4.0

I know about Google Hangout for 4-5 years but can not use it cause in my circle people are not using it. Almost 9 months ago I used it when I was searching a job.

Pros

Some of its features are desirous i.e., "Conversations , Audio & Video Calls "like companies use it for contacting with candidates and they use it for interviews both audio and video. Its amazing software that google offers. Like Google's others products it is "free of cost and easy to use." Any one can use it without less effort. It offers "messaging app" for chatting with others or employees." Group video calls" is best function that it offers both for personal and business use. Maximum 25 callers join a business or education group. Its best for low businesses which can enjoy its benefits at low cost.

Cons

Its best app I think but its not common, I think Google should adopt such a strategy that people use it like a whats app. It can become people's addiction. Google should improve its interface by adding more options and features.

Review Source

AF

Annabelle F.  
owner  
Accounting  
Used the software for: 2+ years

### "great chat for free"

January 15, 2019

5.0

Highly recommend this- especially for quick work messaging- as it is easier than grabbing phone.

Pros

I like that you can either hide yourself or be active online- you can also still message people and be invisible if needed. I think it's great for work especially because then you can work and message for work items as needed.

Cons

I don't really have any issues with it; I sometimes won't see a message right away, but I find if I remember to look in the box, I'll see the messages right away.

Review Source

MD

Margaret D.  
controller  
Executive Office  
Used the software for: 2+ years

### "Its already there"

July 6, 2021

4.0

Wonderfully easy to use. Its great to have it as an option.

Pros

I like that this functionality is already included in google calendar. I didnt have to try and install it like zoom

Cons

It doesnt have as much functionality as zoom and the qualify of the audio and video was not quite as good.

Review Source

TA

Tito A.  
Lab tech  
Biotechnology  
Used the software for: 6-12 months

### "Great option for work communication "

December 21, 2022

5.0

Pros

I liked to use this instead of text messages because it's a lot faster to recieve and send.

Cons

So far I can't think of one, but not everyone at work uses it.

Review Source

AR

Alexia R.  
ProductOwner  
Mining & Metals  
Used the software for: 2+ years

### "Nice and free"

April 12, 2021

5.0

Always easy to use and with any problem during the times I used it

Pros

The thing that I like the most about Google handgouts is that, as everything related to the google universe, it is reliable and free

Cons

The are no cons, mabye I don't use it as frequently as other tools because it is not widely used by my pertners and friends

Review Source

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