# Page 74 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 74 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 74 - Reviews of Google Chat

## Showing most helpful reviews

Showing 1826-1850 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KB

Kyle B.  
IT Technician  
Medical Devices  
Used the software for: 1-2 years

### "Easy Instant Msg Chat App"

December 11, 2023

5.0

Pros

Easy of use of the app and the ability to access it from my phone, tablet, or browser

Cons

Audio or Video calling. It is hit or miss with Quality at best

Review Source

VR

Verified Reviewer  
Adjunct Instructor  
Higher Education  
Used the software for: 6-12 months

### "Chat Away"

December 5, 2018

5.0

It makes for no more chat notifications in every open Google tab.

Pros

With Google Chat, you can use it from any browser without having to install more software.

Cons

If you want to use this program at work, you might be hampered due to work restrictions.

Review Source

JA

Jennifer A.  
sales  
Consumer Goods  
Used the software for: 2+ years

### "Love Chatting"

September 17, 2019

5.0

Great experience! I do not know what I would do without it now!

Pros

easy to communicate with my supervisor or other co workers. Fast and easy to use vs waiting for an email

Cons

I found that the offline button is a little hard to find. Sometimes I do not want people to know I am online

Review Source

MC

Merrick C.  
Billing Manager  
Alternative Medicine  
Used the software for: 1-2 years

### "Chat for interoffice communication is the way to go."

January 19, 2020

4.0

Quick, simple, easy. If your office is using GSuite, chat is a way of justifying the expense that goes in hand with having google based office email addresses.

Pros

That anyone else in Gsuite can be brought up via chat for immediate interoffice communication. An efficient substitute for email or a phone call, that retains it's history.

Cons

No cons. Chat is too simple an app to have any overarching issues. The only con I can think of is possible compatibility issues for foreign email addresses...

Review Source

RQ

Robert Q.  
INSURANCE AGENT  
Insurance  
Used the software for: 6-12 months

### "GSUITE IS KING IN MY AGENCY"

April 6, 2019

5.0

I WAS ABLE TO ADD DOCUSIGN TO MY GSUITE AND HAPPY THAT I AM ABLE TO OPEN DOCUSIGN RIGHT FROM MY GMAIL INBOX

Pros

GSUITE IS PERFECT FOR MY AGENCY. HAS ALL THE SERVICE I NEED TO MAKE MY LIFE EASIER AT THE OFFICE!

Cons

TOTALLY JUST HAPPY WITH IT. NO COMPLAINTS

Review Source

OA

Oluwafunmilayo A.  
Podcaster  
Broadcast Media  
Used the software for: 6-12 months

### "Chat Review"

February 8, 2021

5.0

It helps me communicate my brand well to the audience and I gain them. It's a nice one. Check it out!

Pros

I like the software because I am able to chat with my audience well with it. It's pretty easy to use.

Cons

It's limited to doing some things on the app.

Review Source

AE

Ammar E.  
Help desk  
Computer Software  
Used the software for: I used a free trial

### "Great google chat"

September 29, 2023

4.0

Pros

Soften faster file sharing all in one app

Review Source

BT

Ben T.  
Marketing  
Automotive  
Used the software for: 2+ years

### "Google Chat"

May 18, 2021

5.0

It has been useful and very low cost. Would recommend.

Pros

This is an effective way to communicate with other people in the company. It's very easy to use and navigate.

Cons

The only major issue would be working with Chinese companies, as they are unable to use Google applications.

Review Source

SS

Sheryl S.  
Marketing Associate  
Consumer Goods  
Used the software for: 2+ years

### "Great Team Product"

November 17, 2021

5.0

Pros

It was great to be able to instantly collaborate with team members

Cons

Sometimes notifications wouldn't go off and there were issues seeing messages

Review Source

WA

Waqas A.  
Owner  
Computer Software  
Used the software for: Less than 6 months

### "Good Collaboration Tool for Gsuit Users"

February 15, 2021

5.0

It's a google product so of course it a quality product. Our clients are happy by using it so far until now.

Pros

Basically, it's the same kind of collaboration tool out there but specifically for G-suit users. We have clients who use G-Suit and Google business apps. This is the best product we have selected for them because it works well with Google business apps and our clients do not need to find a separate tool for collaboration. Much needed tool now we got in G-Suit

Cons

it's pricer than other collaboration tools come with other business apps. But this is the best choice for G-Suit users.

Review Source

DD

Darin D.  
Ent Sales  
Telecommunications  
Used the software for: 2+ years

### "Not Slack"

December 20, 2021

3.0

Pros

Easily sits inside Gmail and makes it easy to communicate

Cons

Cant break out convos like you can with Slack

Review Source

VR

Verified Reviewer  
surgeon  
Medical Practice  
Used the software for: 2+ years

### "Good for professional chat"

March 27, 2021

5.0

Good

Pros

I am constantly of g mail and it is great to be able to see chat messages simultaneously while emailing

Cons

Need to pay per individual using it. Would be nice to be able to transfer documents quickly from google drive.

Review Source

TR

Tammy R.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Simple and powerful chat App"

June 27, 2022

5.0

Pros

It's very beautiful and simple to communicate with others.

Cons

The features are not too much to be honest.

Review Source

JD

Joshua D.  
Pharmacy Automation Consultant  
Hospital & Health Care  
Used the software for: 6-12 months

### "Excellent application"

June 5, 2018

5.0

Pros

I use Google Hangouts every day for work. It is free, except for international calls other than Canada.

Cons

I wish that I could leave prerecorded voicemails to the people that I call because a lot of them do not answer.

Review Source

Shari G.  
Contractor  
Telecommunications  
Used the software for: Less than 6 months

### "Really Nice Communication App"

November 24, 2020

5.0

Pros

This app is linked to my google account but gives me a more personal way to communicate with my contacts. I can use it directly from my Gmail software and on the designated app as well without a hitch. Notifications are reliable and it is a fast and easy way to reach out to clients, friends and family.

Cons

It relies solely on the phone numbers and the contacts from your phone book to communicate between persons. So you can see persons who you communicate with strictly via email on it but can only speak with them when their contacts are added to your phonebook.

Review Source

Jahanzeb H.  
Deputy Manager HR  
Consumer Electronics  
Used the software for: Less than 6 months

### "Simple meeting application"

May 22, 2021

4.0

A simple application for meeting and chat but a strong brand.

Pros

The best thing about this application is that you can create separate room for conducting meeting with more than one person. Like other google applications it is very easy to use, you just need a gmail/google account to access this app. It also shows when other group members are typing or have read your message.

Cons

It is a simple meeting tool so they can add more advance features. Themes should also be added to this application to make it a little more appealing for users.

Review Source

AA

Amelia A.  
Wholesale Director  
Food Production  
Used the software for: Less than 6 months

### "Goole Chat"

November 17, 2021

5.0

EXCELLENT! Like I said I just discovered it and I LOVE it! I honestly can't wait to use it more and see how else it can promote better communication between departments.

Pros

I recently discovered this when another coworker sent me a chat message. I love this feature because it sits inside your Gmail but works like text messaging. It is great to use for easy simple questions and basic communication that is too simple to require an entire email. It has been very convenient for basic communication.

Cons

I have not found a con yet. I think the more communication we have across the company will ultimately lead to future success, and Google chat is simple and very easy to use and will help facilitate more communication.

Review Source

MS

Meagan S.  
Student  
E-Learning  
Used the software for: 6-12 months

### "Student using Chat for E-Learning"

October 21, 2020

4.0

Easy to communicate with others on school needs!

Pros

It is very user friendly and easily accessible with a gmail. I like that it is free since I am a college student.

Cons

Not everyone has gmail accounts so it's not a universal app.

Review Source

VR

Verified Reviewer  
Teacher  
E-Learning  
Used the software for: Less than 6 months

### "Google Chat"

April 14, 2020

5.0

Pros

I am able to receive and send quick notes to and from students without clogging up my email inbox.

Cons

I wish that students could more easily see when I have sent them a message.

Review Source

RL

Ryan L.  
Director of Content Development  
Marketing and Advertising  
Used the software for: 2+ years

### "Google Chat is a simple way of communicating with email contacts"

January 20, 2022

5.0

Overall, an intuitive experience that beats some alternatives like Facebook Messenger.

Pros

I wouldn't use Google Chat for lengthy conversations or conducting an actual meeting, but it is useful for quick status updates and small talk with email contacts.

Cons

Search functionality is helpful but sometimes seems inconsistent.

Review Source

RS

Rebeka S.  
President  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Google Chat"

January 13, 2019

5.0

Pros

Google chat is easy to use on the computer. It’s very straightforward: you type and hit send. Very easy for basic communication.

Cons

I haven’t had success with sending documents or photos with this. It’s also not my default choice for use on my phone.

Review Source

CM

Chelsea M.  
Controller  
Wholesale  
Used the software for: 6-12 months

### "Google Chat"

December 28, 2018

5.0

Pros

Google Chat is a great way to quickly communicate without needing to be on the phone. It is especially perfect for remote workers!

Cons

I don't have anything I dislike about the software. It is free and easy to use!

Review Source

BH

Bilaal H.  
Linguist Researcher  
Computer Software  
Used the software for: 2+ years

### "Communicate with people from within Google Mail"

March 27, 2019

4.0

It allows you to chat with colleagues and get instant responses

Pros

This application allows you to communicate with people whom you are emailing in realtime.

Cons

The application can be a bit finicky at times and doesn't always fully load things. It also lags sometimes.

Review Source

JPF

Juan Pablo F.  
Logistics Coordinator  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "G Suit chat!"

December 5, 2018

5.0

Pros

Easy to use, I can talk with my friend all the time.

Cons

It does not have too much emojis to use.

Review Source

DH

David H.  
Network Administrator  
Education Management  
Used the software for: Less than 6 months

### "If you're switching from Hangouts you might be disappointed..."

April 1, 2021

3.0

Hangouts is being deprecated and Google is pushing organizations towards Chat. It has a similar interface. I do like that you can start threads in a group message. You can share files and pictures. Its a simple chat program. If you need anything more complex there are other apps out there.

Pros

The chat interface is similar to Hangouts.

Cons

In a group chat you can't see who has read a message. You can only do this with a DM to 1 person.

Review Source

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