# Page 79 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 79 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 79 - Reviews of Google Chat

## Showing most helpful reviews

Showing 1951-1975 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EG

Elizabeth G.  
office manager  
Medical Practice  
Used the software for: 1-2 years

### "chat"

March 14, 2019

5.0

Pros

This is a great program that allows you to instantly communicate with others and avoid the cost of long distance phone calls or other messaging service fees. It has just added another level to the service we can offer in our office.

Cons

It can be difficult when there are may messages coming in at a time

Review Source

CM

Cory M.  
Photographer  
Religious Institutions  
Used the software for: 6-12 months

### "Professional Method of Communication"

March 5, 2019

4.0

Pros

Chat has a professional look and feel to it. Chat gives users the ability to easily share files (both via upload and Google Drive integration), direct message, and have video calls. Chat shows other users your status, allowing them to see if you are active or away. Within the platform you can easily create groups and rooms- rooms allow you to add bots that will trigger notifications for certain events (for instance, the DriveWatcher bot will give you notifications of changes in your Google Drive). Within rooms, users have the capacity to create threads, easily separating topics of discussion to avoid confusion.

Cons

Unlike Google's sister platform, Google Hangouts, Chat only allows you to have one discussion open at a time (as opposed to Hangouts, which allows multiple chats in one web tab).

Review Source

SS

Stephen S.  
Developer  
Computer Software  
Used the software for: 1-2 years

### "Essentially Hangouts"

August 13, 2019

4.0

Pros

I use this software to keep in touch with friends and family while at work. Easy to use, integrates with browser or can be directly on desktop. Have it on my smart watch and phone as well.

Cons

Could use more functionality (like gif support). Would like to be able to mute someone for a period of time

Review Source

VR

Verified Reviewer  
Accountant  
Accounting  
Used the software for: 1-2 years

### "Effective"

December 3, 2021

5.0

Pros

Google chat is very helpful as an alternative to emailing back and forth.

Cons

The integration with the Gmail website can seem a bit messy and busy.

Review Source

AW

Ali W.  
Software Quality Assurance Engineer  
Computer Software  
Used the software for: Less than 6 months

### "Chat along with you Email"

September 10, 2021

5.0

Overall experience with the google chat is amazing and i am loving it

Pros

\- A great feature along with Gmail is Google chat, where users can chat with their colleagues. - User can also create its own room or group where he/she can chat - User can also Find the bot in Google chat

Cons

I have not used that to that level where i can give opinion regarding that.

Review Source

MJ

Monica J.  
Financial analyst  
Information Technology and Services  
Used the software for: I used a free trial

### "Google chat "

March 10, 2022

5.0

Pros

It is good and nice one click chat can be easily accessible

Cons

Not every one on google chat. Not so popular like other chat

Review Source

KL

Kaila L.  
Education Assistant  
E-Learning  
Used the software for: 6-12 months

### "Professional & Easy to use! "

December 10, 2018

4.0

My overall experience with google chats has been helpful and it surely gets the job done. If you’re looking for an easy to use app that allows you to chat professionally, this is the app/software for you. Google Chat helps you work collaboratively with co-workers.

Pros

What I liked most about google chats is that you didn’t need to have a separate account to access the chat feature. I also enjoyed that they offer an app for easy use daily. Google Chats helps me work collaboratively at work with my fellow employees.

Cons

What I liked least about google chat was that it did not offer any type of reactions such as emoji options or reaction options. Without these options, sometimes conversations seem dry.

Review Source

JC

Jessica C.  
CS Manager  
Real Estate  
Used the software for: 6-12 months

### "Easy to use"

June 7, 2018

5.0

Easy communication!

Pros

This is easy to use, and allows communication to flow from one location. I like that it is incorporated with Gmail, so I never need an additional window open!

Cons

When a group chat was added and other members delete the chat on their end, it removes their name from my archived chat.

Review Source

TR

Tim R.  
President  
Insurance  
Used the software for: Less than 6 months

### "Google chat helps business "

March 3, 2022

5.0

Pros

It is just another way to connect to our clients and we find it helpful in the insurance business.

Cons

No cons have we found using the google chat

Review Source

LR

Lachlan R.  
Creater  
Entertainment  
Used the software for: 1-2 years

### "Ok..."

August 3, 2020

3.0

The quality of google chat is average, because of it's inefficient side, but it is also helpful to use on computers.

Pros

Google Chats is easy to use and navigate.

Cons

It is not funcional if the other person does not have a google account or the chat app is not on their phone, this makes it harder to use than other chat services.

Review Source

TG

Thomas G.  
Student  
Religious Institutions  
Used the software for: 1-2 years

### "Great and fun tool to have!"

May 15, 2019

5.0

Google chat allows you to connect with clients and offers a more personal face-to-face even if you're states away! It's a great tool to have.

Pros

I like the ease of use with this software. Google chat allows you to connect with clients in a profession way.

Cons

There are other platforms that compete in this space that might offer better service when conducting business.

Review Source

AG

Akanksha G.  
Content Writer  
Media Production  
Used the software for: I used a free trial

### "Great tool for cloud computing"

March 30, 2020

4.0

Chat has really helped with productivity. This has definitely increased the productivity of not just the team collectively but of each individual.

Pros

G Suite is definitely a great tool for increasing productivity and managing users with services. The unlimited cloud storage has helped greatly as well.

Cons

The tool's security and privacy is quite bothersome. It will be nice to improve along those lines, in a way the intellectual property of people can be secure in every way possible.

Review Source

AM

Anthony M.  
Owner  
Architecture & Planning  
Used the software for: Less than 6 months

### "Small business must"

September 29, 2023

5.0

More professional than social media chats

Pros

It's very easily accessible and simple to get my employees on board

Cons

Wish I would have heard of it sooner is my only complaint

Review Source

AB

Ashley B.  
owner  
Retail  
Used the software for: I used a free trial

### "Easy to use, but too many products out there "

June 11, 2022

4.0

Pros

easy to use, integrated into googleworkspace

Cons

there are too many products out there more developed

Review Source

BF

Brody F.  
Trade Sales  
Publishing  
Used the software for: 1-2 years

### "Great way of team communication"

August 16, 2018

5.0

Pros

Very easy to get a hold of teammate without need to take the time for email

Cons

With Google, you never really know who sees what you write

Review Source

MM

Marcos M.  
Personal Trainer  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Easy to use communication software"

June 29, 2021

5.0

Overall a great software for communication, whether used for personal or business.

Pros

Google Hangouts is extremely easy to use in order to communicate with friends, clients, and even family members. Loved the feature to have virtual calls as well.

Cons

I didn’t experience any negative points on this service, as it was exactly what I needed at the time.

Review Source

LG

Loretta G.  
House Cleaning  
Hospitality  
Used the software for: 6-12 months

### "Love This Software"

November 9, 2019

5.0

Pros

Its easy to use and very intresting and fun to use

Cons

Sometimes freezes but its a good software

Review Source

CQ

Caitlin Q.  
Student  
Education Management  
Used the software for: 2+ years

### "Convenient for Google Users"

May 7, 2021

4.0

I have never had any issues with Google Chat

Pros

The software makes me easy to chat with other Google users while working on assignments

Cons

No difficulties or dislikes about the software

Review Source

AH

Andrea H.  
Owner  
Education Management  
Used the software for: 6-12 months

### "Great so far"

July 15, 2021

5.0

Very happy overall and will continue to utilize it

Pros

Very happy with this resource and will continue to utilize it as needed with students. I like that it’s new and already so well done. Excited to see where it goes in the future.

Cons

The only cons I can think of is sometimes there was a significant lag when using it. It may have been internet issues but was mainly when using it. I’m sure google is aware and already fixing it..

Review Source

JH

Justin H.  
Garden Director  
Environmental Services  
Used the software for: 2+ years

### "Simplest method for communication while working remotely"

August 27, 2019

5.0

Very positive.

Pros

I love that chat syncs so smoothly with the rest of the G Suite features.

Cons

It works well within the G Suite platform but more difficult for outside users.

Review Source

KD

Kyle D.  
Enrollment Specialist  
Research  
Used the software for: 2+ years

### "GChat rocks! "

August 24, 2019

5.0

Pros

Everyone has gmail so why not have a place to chat on there, makes perfect sense

Cons

Interface could be more modern, but that's it

Review Source

MY

Mike Y.  
IT  
Information Technology and Services  
Used the software for: 6-12 months

### "Best chat software out there! "

September 17, 2019

5.0

Super easy to use chat client and very stable and gets the job done when you need to communicate with someone.

Pros

This is probably the best and easiest to use chat client out there right now and I have tried all of them. It is very streamlined and simple and very stable. Integration with the rest of the G Suite is awesome as well.

Cons

There are really no cons to this software at all, at least that I can see. The software is too perfect in my eyes to have cons

Review Source

lR

lauren R.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Google always gets it right"

November 6, 2019

5.0

If Google is in the name, I trust it. And this product is no different.

Pros

I love the versatility of the function. Google has such amazing connection between all of their products.

Cons

They don't advertise it enough so it is hard to get people to participate when they are unfamiliar with the program.

Review Source

NM

Nick M.  
Owner  
Media Production  
Used the software for: 2+ years

### "Keeps cell phone number private"

January 30, 2019

5.0

Pros

I can accept and send texts on my cellphone without sharing my cellphone number.

Cons

It is great but was a little hard to set up

Review Source

JR

Joel R.  
Director, Operations  
Automotive  
Used the software for: Less than 6 months

### "Communication"

January 27, 2022

4.0

Pros

Easy to add to your phone and navigation is simple.

Cons

Selecting messages in text can't be forwarded to email easily.

Review Source

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