# Page 81 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 81 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

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Last updated March 13th, 2026

# Page 81 - Reviews of Google Chat

## Showing most helpful reviews

Showing 2001-2025 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ML

Melissa L.  
HUD Certified Housing Counselor  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Quick Communication Tool at Your Fingertips"

March 4, 2020

5.0

So far this has been a great addition to our office!

Pros

Love, love, love Chat from Google. This software allows me to communicate with staff within our office without having to go from desk to desk and even while on the phone with a client. So convenient.

Cons

This product is very similar to other chat programs on the market - Google has made an easy to use version that will allow offices to quietly make noise!!

Review Source

VR

Verified Reviewer  
Adminstrator  
Hospitality  
Used the software for: Less than 6 months

### "Chat with Google"

August 30, 2019

4.0

Communication with people

Pros

The chatting platform is compatible with your Gmail. Once you set it up you are able to see who else is using it and then connect.

Cons

It just became unpopular as a lot of our friends were not using it. This maybe so because of the whole process of changing and logging into gmail and starting the message there then going to google hangouts.

Review Source

NH

Nate H.  
Senior Content Strategy Manager  
Education Management  
Used the software for: 6-12 months

### "Switch to Zoom – Seriously You Should Switch"

January 14, 2021

2.0

Used it prior to COVID for managing a remote team. But often was met with dropped or laggy calls and eventually pivoted to Zoom and haven't had nearly as many problems as Google.

Pros

Am I allowed to say nothing. Google can't stack up in the video call industry against products out there like Zoom which offers everything Google does but at a significantly better user experience.

Cons

Low video resolution. Often calls dropped or were laggy. Significant variable on overall consistency.

Review Source

CC

Caitlin C.  
Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Google Hangouts casual user"

August 18, 2021

2.0

It's a great free option but there's better products out there.

Pros

It got the job done. We were able to video conference when needed.

Cons

Technology seems behind compared to other products.

Review Source

Christian O.  
Personal Trainer  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Google Chat Review"

February 18, 2021

5.0

Google Chat is another excellent Google software among the many that currently exist. It's fast, easy to use, and keeps improving over time.

Pros

Extremely easy to use and reliable in connectivity and overall performance. Chatbox function is very useful in busy situations.

Cons

Buggy notification pop-ups show up every now and then but it's something that doesn't bother me while using the software.

Review Source

LW

Lavada W.  
Homemaker  
E-Learning  
Used the software for: 1-2 years

### "Google Hangouts"

December 1, 2020

3.0

Mmy overall experience with google hangout wasn't too great.

Pros

Google hangouts is a fun, unique and very easy app to use. Definitely a new way be able to keep in contact.

Cons

The only real issue I've experience while using google hangouts, is their seems to be a lot of scam artists using the app.

Review Source

AZ

Alexis Z.  
CEO  
Internet  
Used the software for: 2+ years

### "G-Chat Rocks!"

August 27, 2019

5.0

Pros

This product is highly user-friendly and offers a likable display!

Cons

There is nothing I dislike about this product.

Review Source

SF

Sabrina F.  
Customer Service Representative  
Consumer Services  
Used the software for: 1-2 years

### "Greatness"

July 13, 2022

5.0

It’s simple and easy to use.

Pros

It’s link to your email and your able to talk to others around the world.

Cons

Not being able to block someone from contacting you.

Review Source

PB

Peter B.  
Educator  
Education Management  
Used the software for: 2+ years

### "Easy employee chat program"

November 5, 2019

5.0

Chat is excellent for quick communication between two employees in the workplace, especially if the company already uses Gmail.

Pros

Chat is very useful for instant messaging other employees quickly at work. It's also directly tied to our work emails, which are always open. You can't easily miss a message.

Cons

It's best as a one-to-one messaging platform and doesn't serve the needs met by programs like Slack or Facebook Workplace for an entire company.

Review Source

BS

Ben S.  
Paid Search Executive  
Marketing and Advertising  
Used the software for: 1-2 years

### "Free easy to use software "

May 7, 2021

5.0

My experience with Google hangouts has been positive

Pros

This is Free easy to use software. Can just sign on with your gmail account and then get started! Great software

Cons

In my honest opinion I would say that this is a great software with little to no issues which I am aware of

Review Source

SL

Susan L.  
Executive Property Manager  
Real Estate  
Used the software for: 6-12 months

### "Easy to use, convenient alternative to email"

February 9, 2021

5.0

Seems to work well when people use it. There is resistance from the staff to download another app in order to text.

Pros

It's easy to use and allows communication between staff without the formality of email. Convenient when you need a quick answer to a question.

Cons

There are many other options that provide similar features. It has proven difficult to move employees away from texting and onto the Hangouts app.

Review Source

KW

Karen W.  
Instructor  
Education Management  
Used the software for: 1-2 years

### "Google Chat"

February 27, 2019

4.0

Pros

The application allows users to chat online through instant messaging . Users are able to chat while using other google applications such as google docs.

Cons

Sometimes the users appearing to be online are not online. There could be a delay in time "last seen" online

Review Source

VR

Verified Reviewer  
PA  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Makes working with a group much easier "

November 5, 2018

4.0

Pros

I like how I am able to message group members of a google doc easily with this software

Cons

I don’t know how to start a chat or how to save a chat. Still learning how to master google chat

Review Source

AS

Ankur S.  
Tester  
Banking  
Used the software for: 1-2 years

### "Its as easy to use tool "

March 23, 2021

5.0

Pros

I used to use for the vide call using this tool also for the messaging service on the android phone

Cons

It was not intuitive as WhatsApp is and also functionality bas bit confusing to make it as primary communication tool.

Review Source

AT

Andrew T.  
Counselor  
Mental Health Care  
Used the software for: 6-12 months

### "Chat allows for quick communication during the busy day"

October 7, 2019

5.0

Chat is simple, convenient, and well-integrated into Gsuite for those who already use Google products.

Pros

I enjoy Chat because it allows me to better multitask between sessions by quickly chatting with my administrative team regarding business concerns remotely.

Cons

I have never experienced any downsides of Chat, so it is challenging to think of any negatives about this software. It is easy to use!

Review Source

SS

Steven S.  
Team Leader  
Printing  
Used the software for: 1-2 years

### "Not very professional feeling"

July 7, 2021

3.0

Great for informal chats with staff but feels a bit basic for higher profile calls.

Pros

An easy to use, simple messaging platform. Video calls are of high quality and stability.

Cons

Feels a bit informal. I only really use this for internal comms.

Review Source

RK

Rahul K.  
Software Engineer  
Computer Software  
Used the software for: 1-2 years

### "Great video quality"

August 29, 2022

5.0

Pros

Great collaboration with team, doesnt lagg or interrupt

Cons

Cant think of anything to improve right now

Review Source

RS

Rohit S.  
Technical Lead  
Computer Software  
Used the software for: 2+ years

### "A chat platfrom by Google"

March 31, 2022

4.0

Pros

Google chat helps to communicate with other google users using direct messages or group conversations. It also allows conferencing features for teams to collaborate, share files and to create or assign tasks.

Cons

Interface could be made better when compared with other similar chatting platforms.

Review Source

Manuel Aramis M.  
Mentor, small business project,  
Religious Institutions  
Used the software for: I used a free trial

### " Unknown application and little practice"

December 10, 2018

2.0

So far, we use it, so that my children, communicate with their parents, while we are away from home.

Pros

It can be used, from the computer, to communicate, a mobile device, and vice versa. No need for facilities, or additional programs.

Cons

Google, has not been concerned, to make it known, among its users. This causes it to start, because if the receiver does not know it, it's worthless, use it.

Review Source

HK

Harold K.  
Sells Consumer Executive  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "G Hangouts "

March 29, 2022

5.0

I do use this software as my default messaging app so I do benefit from it

Pros

The software supports online updates, users can receive and also check for updates wherever they have enough internet access

Cons

The software is user-friendly in such a way that you can both have it on mobile device and also computer machines for use

Review Source

VR

Verified Reviewer  
Principal Developer and Team Lead  
Financial Services  
Used the software for: Less than 6 months

### "Basic chat for your workplace"

October 19, 2019

3.0

Overall if you already have GSuite this is a nice tool. If you don't, then I would consider other options like Slack.

Pros

You have all of the basic features you would expect: group chats, direct chats, file sharing, etc. The interface is pretty well laid out.

Cons

Some of the advanced features you would expect are missing. Lack of bots, third party support, and notifications when folks are available.

Review Source

TR

Tiffany R.  
Teacher  
Education Management  
Used the software for: 1-2 years

### "Useful for communication "

December 11, 2019

5.0

As our staff all utilizes Gmail, Google chat has been useful in keeping us connected for quick communication. My colleagues and I have been able to connect quickly without disturbing the learning environment by making phone calls. Having a chat through the software is much more convenient and less distracting to the students.

Pros

I like that this software is readily available right in my gmail account. It easy to use for communication purposes.

Cons

While it is pretty easy to use, I do find that make a group chat can be a little difficult at times. It always takes me a bit of time to remember how to add users to create a new group.

Review Source

KS

Kevin S.  
Agent  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good for people with Google Accounts"

September 8, 2020

5.0

I like using it over Skype - it's user friendly and doesn't require creating a new user ID if you already have a Google account.

Pros

It's an easy app to set up and use with other people who have Google / Gmail accounts. Free and not complicated to be able to use it.

Cons

Nothing really not to like, other than the fact that there are now many different video conferencing platforms and getting everyone to agree on one can be challenging.

Review Source

VR

Verified Reviewer  
Factory Worker  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Chat Everywhere!"

August 13, 2018

5.0

Pros

Google Chat allows us to stay connected with a platform in doing so. Since we already use many of google's different software adding google chat is a no-brainer. It works perfectly with other functions especially when we have google email we can see the chat right next to our emails.

Cons

Nothing I dislike about google chat. It runs well with other google software.

Review Source

MP

Manda P.  
None  
Market Research  
Used the software for: Less than 6 months

### "Google Chat, Nice product & easy to use."

April 14, 2022

4.0

My overall experience has been decent.. I haven't had any freezes glitching or anything of that sort. It's been very nice

Pros

I enjoy how simply and easy it is to use.

Cons

I would have really found it useful to be able to combine multi account logins into one account.

Review Source

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