# Page 82 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 82 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 82 - Reviews of Google Chat

## Showing most helpful reviews

Showing 2026-2050 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HK

Harsh K.  
Student developer  
Computer Software  
Used the software for: Less than 6 months

### "Student experience"

April 28, 2021

5.0

Pros

I like the integration into the gmail account when we log in. There is no need of a separate software on the laptop and the browser does everything. The sharing feature is excellent and the video and audio quality is also superb.

Cons

Feature like waiting room should be provided so that when there are office hours for TA's, it becomes of great use for them.

Review Source

EW

Elise W.  
Designer  
Architecture & Planning  
Used the software for: 1-2 years

### "Google Chat - A great messaging platform"

September 1, 2022

5.0

Overall, easy to use! I recommend.

Pros

It is so easy to instant message on this platform!

Cons

I cannot think of anything to improve on here.

Review Source

JS

Jimmy S.  
Finance  
Construction  
Used the software for: 2+ years

### "Easy way to chat within the office"

August 1, 2018

5.0

Pros

Chats pop up on both PCs and cell phones. Faster than texting and logs as an email if the receiving person is offline.

Cons

Sometimes hard to get connected to a coworker for chat... seems to not recognize all our email addresses automatically.

Review Source

AF

Alex F.  
Lead Manager/IT Admin  
Construction  
Used the software for: 2+ years

### "Google Chat: the unused G-Feature"

April 3, 2021

5.0

An awesome experience overall with Google Chat. We used to create Team chats when working for Google Nest Support so we could clear all Tier 1 agents' questions in real-time.

Pros

The best advantage is creating chat rooms for certain or all G-Suite users. It's easy to use and it does not have the same limits as Hangouts chat.

Cons

It's not a real con, but most people don't have a clue that this exists and have little to no desire to use it.

Review Source

Julie N.  
Business Development Director  
Internet  
Used the software for: I used a free trial

### "Great chat platform"

July 17, 2018

5.0

Ability to talk to people with ease. Also like how there's an app so you can always use it on the go.

Pros

This was our OG chat platform at my work before Slack took over. With the integration with Google Apps, this was a great fit!

Cons

Inability to talk to multiple people at a time. Also, I don't like how I'm unable to download chat transcripts.

Review Source

mZ

meredith Z.  
Teacher  
E-Learning  
Used the software for: 6-12 months

### "Productivity at its finest!"

April 15, 2020

5.0

I wish there was a free trial for those that would like to try before you buy.

Pros

I love how I am able to connect with others so easily. Voice conferencing makes getting work done with others completed in a timely fashion. The gmail account for each person keeps things professional.

Cons

The price is a bit steep per person especially if you want the unlimited storage version.

Review Source

JDG

Joseph Dan G.  
Administrative Assistant  
Human Resources  
Used the software for: Less than 6 months

### "Excellent software!"

February 8, 2022

5.0

Pros

An easy to use messaging tool, free software that can compare to other pricey apps.

Cons

I cant say anything wrong about this helpful app! And take note, its free!

Review Source

Amanda H.  
Social Media Manager & Content Creator  
Marketing and Advertising  
Used the software for: 6-12 months

### "Found a lot more “spam” accounts coming from this platform "

May 6, 2021

3.0

The functions worked fine, it was handy to have on the side of my gmail.

Pros

I loved that it was tied into my gmail, that it was easy to access. I didn’t have to have another platform open simultaneously.

Cons

Any time I found someone wanting to use Google hangouts for meetings/interviews, the user typically was a spam solicitation.

Review Source

GM

Gia M.  
PM  
Real Estate  
Used the software for: Less than 6 months

### "G Chat ME Please! "

May 6, 2021

5.0

Google Chat is very easy and convenient. My friends in LA and New Zealand can communicate with me real time, real fast!

Pros

Love the ease of the product. I can easily chat my friends, coworkers, vendors, and more! Communication has never been easier and quicker.

Cons

I cannot think of features that I do not like about Google Chat. I have used this product for a while and I like it.

Review Source

JW

Jennie W.  
Teacher  
Education Management  
Used the software for: 2+ years

### "Great Way to Connect"

July 21, 2021

4.0

Overall it is a good software. It was just hard to use this software with parents who couldn't use it on their devices.

Pros

I like this software because you can connect with a lot of people in one place. It is easy to use with the other platforms.

Cons

Some of the features could be tweaked a little. Like coming up with a way to make people who join the meet have to leave their email address. Then be able to track them.

Review Source

tT

thayanne T.  
Technical information assistant  
Mining & Metals  
Used the software for: Less than 6 months

### "Important platform for communication network in different institutions"

January 16, 2022

5.0

Pros

Google messaging platform available for G SUITE users, it is practical and interactive.

Cons

It requires a little more practice to use, as it is not a very well-known tool, many users use too many institutional communication platforms.

Review Source

TK

Thobane K.  
Self employed  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "G Suite "

November 22, 2018

3.0

Basically we can use the software to monitor a group of working individuals and get to see each ones progress to the team and what they are up to.

Pros

Its ability to keep track of who is on the team and who is off , and keeps the login dates

Cons

if you want to read other peoples emails on your team you have to login or change their password which for me if not the best thing to have

Review Source

BS

Brenna S.  
Nurse Practitioner  
Hospital & Health Care  
Used the software for: 6-12 months

### "easy way to get in touch with co-workers"

June 3, 2021

5.0

I enjoy using this product to talk with co-workers in a quick real time moment. instead of sending an email .

Pros

I like that it is a real time way to interact with another google user. I use this to talk with co-workers.

Cons

I dont like that the history goes away after 24 hours, it would be nice if it saved for a longer period of time.

Review Source

Allison E.  
sales associate  
Retail  
Used the software for: I used a free trial

### "G Suite Chat Review"

January 8, 2020

5.0

I enjoy this software alot.

Pros

Google Drive is included and the email works amazing. G Suite is very easy to use and flexible and also the support by Google is very good.

Cons

The thing that I would say I like least about G Suite is that there is only 30 GB of storage to share between Drive, Gmail and Google Photos.

Review Source

CC

Christopher C.  
Chief Executive Officer  
Accounting  
Used the software for: 2+ years

### "Google Chat Review- Chris"

July 16, 2021

3.0

Pros

It was an easier way to interact with other professionals without necessarily going to social media.

Cons

It is not user friendly like the social media and also somehow creates fear that someonw may access your official information.

Review Source

VR

Verified Reviewer  
Student Intern  
Education Management  
Used the software for: 6-12 months

### "Chat rocks!"

March 5, 2019

5.0

Pros

It is incredibly easy to access. Makes for talking to your coworkers in one location useful. Creating/managing groups is very simple to do. Learning curve does not exist since everything is nothing new to messaging programs.

Cons

It's just another chat program. It is nothing new. It doesn't offer anything that other chats don't already offer.

Review Source

JB

Jamie B.  
Teacher  
E-Learning  
Used the software for: 6-12 months

### "Love it"

July 8, 2020

5.0

Google products are always really good. Google chat is no exception. I really love this

Pros

I really love Google chat. It’s a really great and easy to use platform. Like most Google products it really hits the spot

Cons

I don’t have many complaints. They are probably features I don’t know as much about, but that it’s more because of me and my usage than anything else.

Review Source

SA

Sannah A.  
Account Manager  
Financial Services  
Used the software for: Less than 6 months

### "Very user friendly!"

July 3, 2020

5.0

Connects everyone easily. There are a few members on the team that lack basic technological knowledge - and they all managed to pick it up after a couple of tries and not much explaining!

Pros

It is extremely user friendly and easy to use for beginners who are not confident with technology.

Cons

No cons as of yet. I only started using it recently during lockdown and can only say good things!

Review Source

SB

Stacey B.  
Senior Manager - Customer Support  
Consumer Services  
Used the software for: 2+ years

### "We use google chat to communicate with customers who prefer this platform"

December 22, 2022

5.0

Pros

So simple and easy to use. The mobile app is perfect as well.

Cons

There have been a lot of changes recently that made accessing chat a bit difficult. Feels like a constant learning curve.

Review Source

VR

Verified Reviewer  
PA-C  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Chat Review"

April 12, 2019

5.0

Pros

I like that you are easily able to chat with friends, online, for free. You can use this to chat in a workplace environment and it is easy to use. You can also keep track with a log of previous chats.

Cons

There is nothing really that I dislike about this software, it is easy to use and user friendly.

Review Source

RG

Ruth G.  
Director of Operations  
Real Estate  
Used the software for: 6-12 months

### "Google Chat "

November 21, 2019

5.0

Overall, great experience. The only thing that would increase the value of this product would be customer support for questions and quick resolution to issues.

Pros

I really liked the ease of use to be able to chat with employees and customers is such a great tool.

Cons

Customer support should be more readily available to users if they have a question on navigation of this product.

Review Source

VR

Verified Reviewer  
Quality Configuration Audit Associate  
Insurance  
Used the software for: Less than 6 months

### "I like using Google Chat "

July 23, 2019

5.0

Pros

I like being able to send instant messages using this program. I can keep in touch with my friends, family members, etc. even if I have moved out of state. I don't feel like we are too far apart since I can easily communicate with them still.

Cons

Need to have a G Suite account, separate from Gmail.

Review Source

fV

frederick V.  
HR-Administrative Assistant  
Human Resources  
Used the software for: 2+ years

### "Chatter matters"

August 28, 2018

5.0

Pros

Chat is an excellent way to stay in touch with family, friends and business associates.

Cons

The only negative feature is that it wasn't as readily used as email or texting. Many of my "contacts" do not participate in "Chat".

Review Source

EW

Emily W.  
Growth Account Executive  
Marketing and Advertising  
Used the software for: 2+ years

### "Google Chat"

April 27, 2021

5.0

Overall, it's great! I do think there are better products on the market but it's convenient and easy to use.

Pros

I love that you can see in your sidebar who is already online and that the messages can be saved into your gmail account for future reference.

Cons

I wish there was a more cohesive way to work with GIFS and sharing creative content (referring to how slack allows for you to react with emojis).

Review Source

CA

Chrisopher A.  
Teacher  
Higher Education  
Used the software for: 6-12 months

### "Easy to Use Chat Feature"

August 17, 2018

5.0

Pros

Google Chat is an easy feature to implement. It's an alternative to emailing co-workers when there are quick questions that need to be answer or if a longer conversation needs to happen as well.

Cons

Google Chat is something new and some people are opposed to changes, but there isn't anything that I do not like about the software itself.

Review Source

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