# Page 87 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 87 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

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Last updated March 13th, 2026

# Page 87 - Reviews of Google Chat

## Showing most helpful reviews

Showing 2151-2175 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AG

Angie G.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Convenient and Easy to us"

December 8, 2019

5.0

My overall experience with chat is positive and I would recommend it to other users.

Pros

What I like most about this software is how easy it is to use. It makes it simple and quick to chat.

Cons

What I like least about this software is the notifications do not show up for me to notice I have a new chat.

Review Source

VR

Verified Reviewer  
Patron Services Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "G Chat Review"

December 14, 2018

5.0

Pros

Ease of use, I like that it's right in my email I don't need to use a separate tab. I like the group chat capability as well!

Cons

There are no read receipts, which really is the only thing I don't like

Review Source

JC

Janis C.  
Student  
Education Management  
Used the software for: I used a free trial

### "straightforward "

February 17, 2022

4.0

It's a decent app in general but might not worth the price.

Pros

I have only tried out the free trial but so far it was a good experience using this software as it gives access to chat within Gmail.

Cons

This communication app does charge a monthly fee whereas there are many communication and messaging software free to use out there.

Review Source

GDC

Guy Daniel C.  
designer  
Design  
Used the software for: I used a free trial

### "Best apps"

May 24, 2022

5.0

Pros

I like the possibility of communication especially in groups.

Cons

I don't like the slowness if you send a very large file.

Review Source

RC

Ria C.  
Quantum software developer  
Computer Software  
Used the software for: 2+ years

### "Chat Review"

June 12, 2020

4.0

Good experience but not the most recommend since not as commonly used.

Pros

Great feature to chat with others and a good form of communication. Allows for calling functionality as well.

Cons

Not the most widely used communication platform therefore makes it hard to integrate into other activites.

Review Source

SL

Sydney L.  
Transportation Demand Management Intern  
Government Administration  
Used the software for: Less than 6 months

### "Fast and simple messaging solution for work "

March 1, 2020

5.0

Pros

You can easily send a message to someone, when an email is not required or when the message needs to be taken care of quickly.

Cons

The messages go away, so if the person is not online when you send the message, they might not see it.

Review Source

cW

colleen W.  
writer/blogger  
Online Media  
Used the software for: Less than 6 months

### "It works great for group chats!"

May 15, 2019

4.0

I really like this because it makes it so easy to have a business chat. But sometimes there are time lapses, and when you share the screen they can't see your image anymore.

Pros

I found chat very easy to use. It was so easy for someone to share document with the rest of the team. It is so conveinent. The chat box is right there with my gmail, so I don't have to go looking for it. It even works with android and iphones. It is definitely the one I use when I have to do a business chat.

Cons

Sometimes there are slight time lapses. I also don't like when I share the screen they cant see me anymore, they only see my screen.

Review Source

Kalyn H.  
WMU Graduate Ambassador  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Love collaborating with my team with this prouct"

October 25, 2018

5.0

Pros

Easy and instanateous communication is great, but it is much better when its within a platform we use all the time like google!

Cons

The notification features could be improved, but this is minor!

Review Source

IB

Indigo B.  
cook  
Restaurants  
Used the software for: 2+ years

### "Good time for Google Chat"

August 2, 2020

4.0

Efficient

Pros

Its a really functional way to organize business meetings and get a hold of people you have only conversed with through email.

Cons

There are many other more preferred social media platforms and leaves this one forgotten about when it comes to instant messaging.

Review Source

JK

Jon K.  
Network Engineer  
Computer Networking  
Used the software for: Less than 6 months

### "Great chat software from google."

May 24, 2022

5.0

Pros

Makes it easy to communicate with others.

Cons

No cons right now that I can think of as it does what I need it to do.

Review Source

ES

Edward S.  
Owner  
Sports  
Used the software for: 6-12 months

### "Basic Chat Software"

June 29, 2022

4.0

Pros

Does what it supposed to. nothing special about Google Chat

Cons

Doesn’t stand out or have any unique functionality

Review Source

cT

carson T.  
none  
Retail  
Used the software for: 2+ years

### "Overall pretty good"

September 2, 2018

4.0

Pros

I really like the simplicity of the software. Easy to use!

Cons

Not as easy to connect with people outside of the USA

Review Source

MT

Michaela T.  
Administrative Assistant  
Education Management  
Used the software for: Less than 6 months

### "Chat Review"

February 22, 2019

5.0

Chat allows me to send a quick, instant message - easily and without interrupting my work flow. I love that you can use emojis and attach pictures as well.

Pros

I love that it's so easily accessible and easy to use!

Cons

I have not complaints nor have I had any issues.

Review Source

BG

Belinda G.  
Grandma  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Confused"

November 19, 2019

5.0

Love it just have one live chat that handles everything for you and knows what your talking about with the company

Pros

I love that you are able to chat with someone instead of having to call them. I feel like this saves you from going through the steps that have you go through to get to the department you are looking for. This is faster and alot better to me. They have always solved my problems so far.

Cons

I've had 2 experiences that I pushed chat and it was someone that tries to help you before you have to actually be sent to live chat. I don't like that and it's confusing cause you think you are already on live chat. Very misleading.

Review Source

sS

sadia S.  
Doctor  
Medical Practice  
Used the software for: Less than 6 months

### "Chat by google"

June 15, 2020

3.0

Overall, it's just okay to use.

Pros

It is easier and faster to send messages as compared to gmail. It's really useful for those working in small groups.

Cons

I don't receive notifications of my messages and sometimes app donot load as well

Review Source

AW

Annie W.  
Elementary Director  
Education Management  
Used the software for: Less than 6 months

### "Chatting with ease"

October 2, 2018

5.0

Pros

Using any software connected to my google account. It makes it so that all of my work information and conversations are easily accessible in one location.

Cons

It just took a little time to fully grasp how to utilize G suite.

Review Source

SO

Shannon O.  
Real Estate Agent  
Real Estate  
Used the software for: 1-2 years

### "Chat"

October 7, 2020

5.0

I have used it for business chats along with a couple employees, but I feel like we can use other software for that as well. I have also used it for a job interview.

Pros

The software is easy to use and there is also an app you can download to use on your phone. They also save as an email as well.

Cons

I feel like there are not any features that you get that set it apart from other chat softwares. I wish it would verify scam users out of there as well.

Review Source

HA

Harun A.  
Engineer  
Civil Engineering  
Used the software for: I used a free trial

### "Good alternative"

September 29, 2023

5.0

Pros

It has a simple and useful interface and they have mobile applications.

Cons

It is not popular among the alternatives because its functions are weak.

Review Source

Jessica B.  
Self Employed  
Fine Art  
Used the software for: Less than 6 months

### "Review for chat"

February 23, 2019

5.0

Pros

I like that it provides another way to communicate with clients and network with contacts. Easy to use.

Cons

Overall, it is a good app, similar to other apps that have the same function.

Review Source

MD

Mabel D.  
Project Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great Built in Chat for the Google Suite"

January 23, 2020

5.0

Pros

Google chat is very easy to use and helps have a built in system that your team can use without having to use another software for communication.

Cons

No real cons to using it, the group features are also very good for conversations with more then one person.

Review Source

VR

Verified Reviewer  
ASC Division Director  
  
Used the software for: 6-12 months

### "Not sure why it was necessary"

June 13, 2018

3.0

Pros

It's easy to find a way to contact anyone in the organization through the app. As long as you know their name, you have a means of sending them an instant message.

Cons

It feels redundant and requires full adoption by team members to be useful. The redundancy comes from the existence of the chat feature on gmail that already accomplishes this goal. There could be value in its use one mobile phones as a replacement for texting team members, but this would require everyone to have the app downloaded and use it. In the BYOD world, this just isn't feasible.

Review Source

Charlene S.  
Marketing  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Nothing new to report"

February 18, 2019

3.0

Nothing new to report, it just did not hold my attention very long.

Pros

I liked the chat feature when I first logged into gmail it was easy to use and convenient.

Cons

It seemed unpopular in terms of usage among my contacts and friends

Review Source

Thomas F.  
Owner  
Photography  
Used the software for: 6-12 months

### "Great way to communicate with clients"

April 11, 2019

5.0

Pros

I used this software to communicate with some of my clients and it great. Easy to use with many features. I highly recommend.

Cons

Everything worked really well this software.

Review Source

Covert K.  
Information Technology  
Information Technology and Services  
Used the software for: 6-12 months

### "Outdated "

May 5, 2021

4.0

Was OK but the app is outdated now

Pros

It has good voice and video chat. It's user friendly

Cons

Just a few things I didn't like it used to make my phone slow. Each time I try to sure it

Review Source

AF

Anthony F.  
Mailroom Manager/Facilities  
Publishing  
Used the software for: 6-12 months

### "Top line chat"

April 12, 2020

4.0

This chat service has a few features it can improve on but overall it is superior to most other chat services.

Pros

Fairly simple to use and great for company colleague communication

Cons

A few features were not available like tagging users and

Review Source

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