# Page 90 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 90 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 90 - Reviews of Google Chat

## Showing most helpful reviews

Showing 2226-2250 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TR

Thomas R.  
Web admin  
Computer Games  
Used the software for: Less than 6 months

### "This Chat app is not good"

April 22, 2019

1.0

We tried this chat app, but this app is not that great how we expected. There are much more better alternatives - Rocket.Chat or Slack which have more customization and features.

Pros

\*Already included in G Suite tier. \*If you do not have G Suite account, you can activate 14-days trial G Suite tier. \*Easy to use, there are almost no settings. \*A few intergrations via Chat bots

Cons

\*No native desktop application for Linux/iOS. \*Just for companies, not for personal use. \*Feature like syntax highlight is missing. \*No options how customize look feel.

Review Source

Manuela M.  
Full Stack Software Engineer  
Computer Software  
Used the software for: Less than 6 months

### "Great product"

June 4, 2021

4.0

I used it a few times for chatting within the Gmail desktop app.

Pros

It's easy to use and you can access it from your Gmail. You can chat with people with just their emails.

Cons

It doesn't innovate comparing with other apps. It's not so popular so you have to use another app for communication.

Review Source

AM

Annie M.  
Security guard  
Security and Investigations  
Used the software for: I used a free trial

### "Great "

July 2, 2021

4.0

Great

Pros

Love yseing the siftware easy to use and grezt tool to have

Cons

Cant think of nothing to said bad about the software

Review Source

MR

Michael R.  
Manager  
Insurance  
Used the software for: 1-2 years

### "Doing what it says but other platforms are better"

June 30, 2021

3.0

It serves its purpose but I think Microsoft Teams is more compatible and easier to use overall.

Pros

I liked that I was able to connect my existing google account very easily and set up everything I needed rather quickly

Cons

I think the interface is a little bland and others who didn't have google accounts had trouble entering the hangour

Review Source

RG

Ryan G.  
Clinician  
Mental Health Care  
Used the software for: 6-12 months

### "Good for keeping in touch"

August 13, 2019

4.0

Pros

Easy to use in order to keep in contact with coworkers.

Cons

Sometimes has difficulties in connecting/sending messages.

Review Source

NB

Nathan B.  
Director  
Internet  
Used the software for: Less than 6 months

### "Doesn't meet expectations compared to other Google products"

April 8, 2022

3.0

Pros

Google chat is very easy to use and set up with no prior or very little knowledge or training. Its easy to create, share and collaborate easily within a virtual chat.

Cons

It lacks many features its competitors offer such as integrations with other software providers and outside of the Google infrastructure

Review Source

MB

Matthew B.  
Assembly Line Worker  
Automotive  
Used the software for: 6-12 months

### "Chat"

December 19, 2018

4.0

Pros

Very easy to use software Visually clean and tidy

Cons

Missing some bells and whistles but that could come out later

Review Source

NM

Ntsako M.  
Customer care supervisor  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Chatting App"

June 13, 2021

3.0

Not so happy with the experience, feels like we have been moved from bad(hangouts) to worse(Google chats)

Pros

It seems to work better than hangouts but still needs a lot of improvement to make it even more better

Cons

Does not seems to be very different from hangouts. There's still a lot of features the app needs to work better than hangouts. Messages and chats are still not blended and you cant swipe through pictures when more than one is sent, you have to open each individually, takes too much time and works very slow

Review Source

HS

Holli S.  
Rdh  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Talk "

March 6, 2019

2.0

Okay

Pros

I like that I can talk to people through this ap

Cons

I dont like that it doesnt have video which Google hangouts has. So I would rather use that

Review Source

sS

sam S.  
content editor  
Media Production  
Used the software for: Less than 6 months

### "Makes Busy, Noisy Office Flow Easy"

December 19, 2018

5.0

Pros

It makes communicating with my co-workers much easier when they are on the line

Cons

It may already be a feature I haven't turned on but if it was more obvious when a new message came through that would be great. I typically have my headphones plugged into my computer so a beep would be perfect

Review Source

VR

Verified Reviewer  
Architectural Intern  
Architecture & Planning  
Used the software for: Less than 6 months

### "Collaborative Tool"

February 11, 2019

4.0

Pros

Great way to communicate for group projects.

Cons

It's easy to set up if everyone has a google account.

Review Source

RK

Rachel K.  
Student  
Higher Education  
Used the software for: 2+ years

### "Google Chat"

April 12, 2020

5.0

Pros

It is very simple to send and receive messages.

Cons

I think all features are in line with what is necessary, no additional features needed.

Review Source

NB

Neal B.  
Financial Advisor  
Financial Services  
Used the software for: 2+ years

### "Chats "

August 9, 2018

4.0

Pros

When you're just writing a quick message to your colleague on the floor below and don't want to wait half a day for an email response, chat is the perfect way to get a swift response. It can be utilized to create effective communication between employees.

Cons

It may contribute to some time wasting and unneccesary communication.

Review Source

VR

Verified Reviewer  
Dental Assistant  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Chatting made easy"

November 9, 2020

5.0

Pros

More convenient way to text and message loved ones

Cons

Nothing is really wrong with it. Easy to use

Review Source

AO

AASHNA O.  
Rpn  
Hospital & Health Care  
Used the software for: I used a free trial

### "GOOGLE CHAT"

August 17, 2020

5.0

Pros

Excellent, easy and affordable way to communicate.

Cons

Have not run into any concerns. Excellent

Review Source

JR

Jessica R.  
Director of Project Management  
  
Used the software for: Less than 6 months

### "Our team uses the app and online tool daily. We are able to communicate easily and quickly."

May 21, 2018

4.0

Pros

I like the ability to showcase priority threads. I also like the feature that allows to change the topic within a thread. For us, it helps our communication flow.

Cons

We have had trouble using Google Hangouts within G chat. I have had to go online or use the separate Hangouts app.

Review Source

VR

Verified Reviewer  
Educator  
Education Management  
Used the software for: Less than 6 months

### "Google Chat Easy but Needs Work"

August 19, 2018

3.0

Overall, it's a great service to have built in to default Suite and Email side of Google but could benefit from some refinement and better experience.

Pros

I like using Google Chat because it's conveniently located in my email on the sidebar with no need to open a new window, software, or system.

Cons

I feel like it's behind it's times with no real customization, chat history management, and lacks a lot of robust features like those found in slack and other providers.

Review Source

DH

Deena H.  
Covid Intake Assistant  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Amazing Way To Chat With Friends"

February 26, 2021

5.0

Pros

I like the sleek design of this product

Cons

The graphics are a bit wonky in the chat

Review Source

ZL

Zach L.  
Teacher  
Education Management  
Used the software for: 6-12 months

### "Easy Collaboration"

September 25, 2018

5.0

Pros

I like that I can chat with coworkers as we are looking through documents. This allows me to talk with someone in a different room or building, or even a different district.

Cons

It took me a little while to get used to the basics, but once I figured it out it was very easy.

Review Source

GT

Gail T.  
Customer Care Operational Lead  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Google Chat Review"

June 21, 2022

5.0

I reaall really like Google Chat!

Pros

Google Chat was simple to install and use. I recommend it!

Cons

I had to research Google Chat versus Hangouts but that was minor.

Review Source

DW

David W.  
office worker  
Marketing and Advertising  
Used the software for: 6-12 months

### "Google Hangouts"

March 4, 2021

5.0

Pros

After watching the tutorial it was easy to use

Cons

Some others on the call had a difficult time getting into the call

Review Source

VR

Verified Reviewer  
Digital Marketing Specialist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Simple and easy to use chat tool"

July 13, 2020

4.0

My overall experience with Google Chat is neutral, I'm not a huge fan but I also will choose it over some other chat platforms.

Pros

Google Chat is very simple to set up and use. There is basically no set up, and you can start chatting with your contacts right away. The interface is simple and without frills.

Cons

The interface is very bare bones. There is not a ton of features compared to some other chat services.

Review Source

GE

Gabby E.  
Sales associate  
Apparel & Fashion  
Used the software for: Less than 6 months

### "My experience during this time"

July 20, 2020

5.0

Pros

I love how getting on calls with my coworkers has made it easy. I get on the call or chat in less than 1 minute.

Cons

Sometimes if it’s way too many people it glitches and the sound doesn’t come through.

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Faster experience

Review Source

KF

Kade F.  
Student  
Education Management  
Used the software for: 1-2 years

### "Chat"

February 22, 2019

5.0

Pros

I used it to talk to my brother who lived over seas and it worked great!

Cons

Wasn't the easiest thing to use but you can get used to it slowly.

Review Source

GH

Griselda H.  
School Secretary  
Education Management  
Used the software for: 1-2 years

### "Google Chat"

December 3, 2020

5.0

Overall experience - super easy to use, lead by icons.

Pros

You can IM through this chat, you can place a phone call, and you can even have multiple people on the IM

Cons

I not liking that the calling feature will be turned off soon and being routed to use google voice instead

Review Source

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