# Page 38 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 38 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175800/Chat/reviews --- Google Chat 4.5 (2378) [View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 38 - Reviews of Google Chat ## Showing most helpful reviews Showing 926-950 of 2378 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Josh M. Teacher E-Learning Used the software for: 2+ years ### "Clean, Organized Messenger" June 24, 2021 4.0 Overall, Hangouts is useful when trying to keep tabs on a number of conversations with Google. It isn't the flashiest tool, but it certainly gets the job done. Pros This product is certainly easy to use. Users will get what they expect, a simple way to communicate with other Google users. It's incredibly easy to begin and continue conversation, and there are a number of tools available during a conversation (attachments, video chat, etc.) that add to its functionality. In the end, it's a simple, clean tool for holding conversations, both with one individual or with a group. Cons Keeping tabs on where each conversation is is a bit of a challenge. Hangouts sorts all discussions in a long, scrolling list. Conversations can be found by typing into the search bar by using group members' names, but this leaves much to be desired since there is no way to organize and prioritize conversations. Review Source BW Brian W. Client Success Manager Human Resources Used the software for: 6-12 months ### "Save money and use this" August 12, 2021 5.0 Pros Has everything all the other big name video conferencing products have that are actually critical to running a business virtually. They are always making updates and from what i've seen I haven't been disappointed. Cons Nothing I can think of. Maybe just easier access to knowing how to raise hand and other functions like that for first time users. Maybe a tutorial ability but i'm nit picking. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Changed companies. Not a huge difference from the end user standpoint. Review Source VR Verified Reviewer Communications Student Marketing and Advertising Used the software for: 2+ years ### "Great for Office Chit Chat, Not So Great for Work Related Stuff" October 16, 2018 5.0 Pros I really like Google Chat because it's like instant messaging. I'm able to message any of my coworkers about a variety of things. When I'm chatting with someone about where to go for lunch or what snacks are in the break room, it works great. Cons However, whenever I message someone about something work related, I hate that I can't save/ file away that part of the chat! If someone sends me a link I need and then we discuss other things, I have to scroll back past the entire conversation just to find the link. Review Source Nicolas V. Media Director Marketing and Advertising Used the software for: 2+ years ### "Google Hangout" October 10, 2019 5.0 Pros Very easy to communicate with colleagues directly in Gmail interface. Cons Miss some advance feature like settings active hours. Review Source VR Verified Reviewer Business Owner Internet Used the software for: 2+ years ### "great for inter team messaging" April 11, 2019 3.0 good quick alternative to skype Pros really easy to use between gsuite users. Cons doesnt always show who is online but that maybe the network Review Source JAMES K. SENIOR EDITOR AT MEDIA MAX NETWORK LIMITED Broadcast Media Used the software for: 6-12 months ### "Google Chat Review" April 18, 2019 5.0 It facilitates the communication in many companies. It is fast and saves time. Pros Google Chat has changed how professionals,friends and workmates communicate in their daily businesses. I use the product to share official information with my colleagues when I am in office. It keeps the history of previous chats enabling me to track any information shared. Cons This is a great product from Google. I am yet to encounter any problem while using Google chat. Review Source VR Verified Reviewer data processing Accounting Used the software for: 1-2 years ### "Good tool to keep the comuinication going " June 27, 2021 5.0 It really helped me that I don't have a phone line at the office when some clients had issues we talk by hangout Pros It is integrated with the Google office tools such as Gmail. This makes it more accessible. Cons Sometimes I had issues whit the audio and the interphase of entry hardware is a bit complicated. Review Source BS Brad S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "This is much easier to use than Skype and more reliable too" September 30, 2020 5.0 This chat program has allowed continuous communication for work and personal life too. It is so easy to start a chat or a group chat and doesn't require a lot of experience to use. Having the google platform set up on all your devices makes things more organized for sure. Pros This program has a simple design, it's quite intuitive, and makes online chatting enjoyable and lots of fun. Being able to access pre-loaded contacts from my gmail email account saves a lot of time! We absolutely love this program. Cons It would be great if this program included a notification of whether a receiver has read a message or not. Also, this program tends to lag at times if you don't have high speed internet but otherwise works great. Review Source Elise W. Philosophy PhD Student Higher Education Used the software for: 2+ years ### "Great for communication among teammembers" May 17, 2019 5.0 Pros One of the few chat options that works well with voice software. Cons Sadly this does not have the prettiest user interface. Review Source VR Verified Reviewer Finance Analyst Internet Used the software for: Less than 6 months ### "Good chat tool, but not as robust as others. " April 14, 2022 3.0 Pros Google Chat is great for direct messaging and sharing files. It's an added bonus that it is included with Google Suite. Cons While I found it great for one on one messaging, the group collaboration feels a little busy. In large team chats it can be easy to get lost in the convo. When a thread is created within the team chat, it populates for everyone to see, rather than being hidden until you click in. This may just be personal preference, or take getting used to. However I prefer the UI of Slack. Review Source VR Verified Reviewer Software Developer Computer Software Used the software for: Less than 6 months ### "Google Chat Review" September 22, 2020 3.0 It has less strange issues than Skype, but some things need to be polished. Pros It provides all the features we need from a tool for communication between remote team: Chat, call, video, share screen, the possibility to make groups of people, etc. Cons To make a simple call with a colleague, instead of a simple click on the colleague, I need to click on an icon for video call, click enter to send that call to a colleague, click on the icon of the call to go into call room, turn off camera (since we don't use it for every call), and click join at the end. And this needs to be done for every call again. Review Source GC Gufran C. Recruitment Team Lead Information Technology and Services Used the software for: 1-2 years ### "Hangouts Review" June 3, 2022 5.0 Pros It has some good features, like file uploading, message sending and sending meeting invite. Cons It should have a direct calling feature within the organization. Review Source JF Jessica F. Clinic Supervisor Medical Practice Used the software for: 2+ years ### "Google Hangouts " August 25, 2021 5.0 Pros User friendly. Easy to instruct employees on set up, implement, and communicate between the office in real time! Cons Less technical savvy users will need a bit more training on how to know where to look for notifications and may need assistance with the settings, in my ext. Review Source VR Verified Reviewer Graduate Research Assistant Higher Education Used the software for: 2+ years ### "Not lifechanging, but a nice feature" May 23, 2019 3.0 Overall Chat makes it really easy to communicate with colleagues quickly without having an email chain for matters that aren't necessarily work related, or work related matters that are more urgent. Definitely not necessary to have but comes in handy that it's available. Pros Integrated seamlessly into the rest of G Suite making it easy to communicate with colleagues. Cons Having to invite people to chat can be annoying but I see why this is a nice feature to block random people or spam messages. Nothing to dislike about G Chat. Review Source Ganapathy S. Operational Excellence, Quality Assurance & Health, Safety & Environmental Manager Paper & Forest Products Used the software for: 6-12 months ### "Chat: User review" October 9, 2020 5.0 My family and I use this software on a daily basis for work and virtual school. Pros The simplicity with which this software can be installed and used on a daily basis is astounding. A child could do it all without any guidance at all. Well done! Cons The software tends to hang up and also tends to repeat the same chat message twice on some occasions. However, these instances are few and far between so overall no major negative impact on performance. Review Source VR Verified Reviewer Consultant Publishing Used the software for: 2+ years ### "Basic Alternative to Skype" April 6, 2021 4.0 Google Chat provides a simple addition to Gmail that allows for quick chats with your contacts. Pros Integration with other Google tools, including Gmail, makes it simple to implement. I like the ability to start chats and video calls straight from Gmail and to manage contacts across both, as well as see your contact list straight from the gmail homepage. Cons Its features are pretty basic when it comes to video calling, sharing attachments, or anything that more complex chat tools provide. Review Source SH Scott H. Facilities Operations Coordinator Recreational Facilities and Services Used the software for: 6-12 months ### "Ease of use" December 7, 2023 4.0 Pros ease of use. similar to texting and the alerts are great Cons What I liked the least with google chat is none Review Source SMB Shiela May B. Subject Mentor Education Management Used the software for: 1-2 years ### "Chat with Google" August 7, 2022 4.0 Pros It is used mainly for team and work communication. Files can be sent and does not destroy quality of images. Cons It takes time to find and reply to an individual message even if it is in a thread. Review Source VR Verified Reviewer Mechanical Engineer Luxury Goods & Jewelry Used the software for: 2+ years ### "A good free chat application... But can be better" September 1, 2018 5.0 Pros Can chat but also upload certain documents and files all for free. Cons Not properly integrated with other G suite apps. Review Source GG Gina G. Elementary Technology Teacher Primary/Secondary Education Used the software for: 2+ years ### "Easy Way to Communicate with Coworkers " December 6, 2020 5.0 Overall experience with this is a good one. After 14 years in the classroom this is definitely a very easy way to communicate with others, and make sure that you are not interrupting their class time with questions or needing to get a hold of them. Pros So simple to use and leave open in your Google account at any time. I often have chats up with my coworkers or students throughout the day for correspondence instead of email. Cons I really don't have any cons about this product. It's super easy to use, keeps things simplified, and is easy to use on all devices. Review Source Faigie Dina G. Founder, CEO Marketing and Advertising Used the software for: 2+ years ### "Easy messaging - used by everyone!" June 30, 2021 4.0 While Googe Hangouts has been around for some time, we've really started using it more since COVID-19. Pros Google Hangouts truly simplifies our team's inner office communication. With easy integration to all our everyday use of Google docs and calendars, it has simply become a communication tool of choice for our dispersed (remote) teams. We use Hangouts both for messaging as well as group video calls. Cons I feel as with many things Google, that user interface and design can be improved. Review Source AB Ariana B. Executive Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Google Chat Review " May 31, 2022 3.0 Pros This program is very easy to use and it is straightforward. You are easily able to talk to people outside of the organization which is great because I have run into issues with other programs where this was not an option. I also love how easy it is to use Hangouts, Gmail, and Drive. Cons When using the video call option, it is more often than not, pretty laggy and when using the texting feature, there is a character limit which can get annoying. That is really the only con I can give this program. Review Source AC Angela C. English Teacher Education Management Used the software for: 2+ years ### "Keeps our school safe and alert" June 21, 2018 5.0 FREE! Easy to use, and instant. Pros Using this schoolwide, I can immediately send a message out to the entire team asking a question, or receive updates about a fire drill, etc. It doesn't require I check an email or send a text message, but it allows me to stay connected to the school. Furthermore, I can go back and read them anytime, serving as a form of documentation. Cons I haven't determined how to print the conversations when I need them, other than screenshots. There may be an easier way that I missed. Review Source KM Kristina M. Digital Marketing & StartUp Consultant Marketing and Advertising Used the software for: 2+ years ### "Prefer it to Zoom" August 12, 2021 4.0 Pros The convenience is unbeatable. To have my email and chat in the same window is great. I like the simplicity and quality as well as the ease with which I can use it for calls. Cons It's great until they make an update and now that they want to replace google hangouts with google chat, I keep on not receiving messages and things don't seem to translate between my desktop and computer. Review Source VR Verified Reviewer Marketer Think Tanks Used the software for: 2+ years ### "Chat is great for marketers!" June 15, 2020 5.0 Pros It is a great way to communicate efficiently with colleagues. Cons I wish you did not have to use Gmail for the chat. Review Source Similar Products Featured