# Eddy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Eddy the right Onboarding solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175834/eddyhr/reviews --- Eddy 4.6 (48) [View alternatives](https://www.capterra.com/p/175834/eddyhr/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Eddy Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews SR Seth R Director of Corporate FinanceCapital Markets, 51 - 200 employeesUsed the software for: More than 2 years. “It works well and gets the basic functions done at a lower cost of other systems.“ April 9, 2024 MB Morgan B Human Resources ManagerMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “This product is not completely integrated with their payroll product they offer.“ October 30, 2020 KA Kayla A HR GeneralistMarketing and Advertising, 11 - 50 employeesUsed the software for: 6-12 months. “EddyHR has been very easy to use for recruiting and employee management, as well as time and PTO tracking, and document retention.“ October 20, 2020 DH Diana H Customer Advocate ManagerFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years. “The hiring features within eddy are self explanatory and easy to use. When I am looking to hire, I can easily check the candidates that have applied or are in the middle of the process.“ October 22, 2020 AM Ashley M Office ManagerInformation Services, 2 - 10 employeesUsed the software for: 1-2 years. “The navigation in the software is very well arranged.“ February 22, 2021 ## Showing most helpful reviews Showing 1-25 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gabriel T. Staff accountant Financial Services Used the software for: 6-12 months ### "Streamlining workflow process" November 7, 2023 5.0 Pros The software is easy to use, well organised and the overall functionality is impressive. Cons The only setback with this software is for you to use the app effectively you must pay more. Review Source BB Blake B. HR Manager Computer Software Used the software for: Less than 6 months ### "Xima Software's Eddy experience" February 22, 2021 5.0 So far it has been a pretty good experience. Our transition from our last product to EddyHR could have had a lot more hiccups, but it was overall really smooth. If nothing else, their team has been VERY helpful! Pros It is so easy to add someone into Eddy Software! We also really enjoy the ability to configure different levels of PTO/Sick Time. Additionally, it's fairly easy to adjust the missed/incorrect time punches. Cons While it's easy to adjust someone's punches, you can't do it until after the employee clocks out. It's a bit cumbersome. Additionally, in my old system I used to be able to adjust someone's 401K contribution, or enter their benefits elections and what not. Now, I have to email my rep at EddyHR to enter those for me. She's great, and always willing, but it's extra steps that I wish I could just do. Reason for choosing Eddy Sweet deal and good people! Switched from [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Kronos was end of life through our payroll company. Review Source AC Angie C. HR Manager Hospital & Health Care Used the software for: 6-12 months ### "EDDY is a great starter HRMS system" October 20, 2020 3.0 The customer service team is amazing - always very responsive. Pros Our company had paper files before - Moving to an online HRMS has been so helpful Cons It would be nice to notify employees when their licenses expire. Currently the way Eddy has it set up, you have to create a training. It would be great to have a calendar of dates to notify employees of deadlines. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Eddy Cost Review Source CH Crystal H. Bookkeeper HR Consumer Services Used the software for: 6-12 months ### "General Review" April 5, 2024 4.0 It has been an easy to use product that meets our needs. Pros I like the functionality of running payroll. Cons Not being able to customize forms inside of Eddy. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) All in one Human Resource management functionality. Review Source LL Lauren L. People Operations Manager Hospital & Health Care Used the software for: Less than 6 months ### "Eddy - the one stop shop" October 20, 2020 4.0 Pros The best feature of eddy is the fact that it is almost an one stop shop. Everything you need is obtained through the eddy portal. The software is easy to use and easy to train. Cons I would like to see a org chart build out, more time reporting options and full payroll integration. Switched from [Everee](https://www.capterra.com/p/191170/Everee/) The cost Eddy provides vs Everee and all the included features. Review Source MB Marissa B. Influencer and partnership manager Apparel & Fashion Used the software for: 6-12 months ### "Eddy is great. " April 5, 2024 5.0 Eddy has been great to use. Its nice to have a central location where I can see, and others can see the bigger picture. Pros Eddy is easy to use and has everything that I need to see as an employee about my employment in one place. Cons I don't have anything major I don't like about eddy. it works great. I dont use it on the daily, but when i need a document or have to do something, it is nice to know wher eI can go. Review Source VM Viktorija M. HR & recruiting manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Satisfied!!" January 22, 2020 5.0 One main place to organize all employees and keep things running smoothly. I would highly recommend for the simple reason that they are willing to work and grow with our company. Pros Customer support is absolutely excellent, quick responses and always helpful. Any extra functions not offered, they are willing to add and constantly update the software to meet our company needs. Cons I would like to have more editing abilities for individual job postings. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[Culture Amp](https://www.capterra.com/p/154170/Employee-Effectiveness/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Eddy Instantly felt like a partnership with EddyHR and they beat all other competitors in price. Also, the back story of the company is quite appealing as well. Review Source SW Suzanne W. Administration Health, Wellness and Fitness Used the software for: 1-2 years ### "Effective Employee Management " November 24, 2020 4.0 I have been really happy with the Eddy program. Eddy has helped me to keep our employees up to date on the documents required for our licensing. Eddy is a good source for our employees to find the documents they need for their jobs and referral. We have used Eddy for hiring, it has streamlined that process and saved us a lot time. Pros One of the features I like most about the software, is the onboarding for new employees. I love that I can send an invitation with a welcoming message and all the paperwork needed for our new hires. I have heard from our new hires that it was so easy to get their paperwork finished and at their own time. I like that I can track how far along the new hire is, in the onboarding experience. Cons One of the things I think could be improved in the software is searching the employee database. When I have to look up multiple employee profiles for information, I have to return to the 'People' tab and scroll back to the top of the list to search again. Review Source CG Carol G. US HR Director Furniture Used the software for: 6-12 months ### "Great for small to medium business" October 20, 2020 5.0 Overall the experience has been great. Our company had explosive growth and I would not have been able to manage everything. It has met my expectations as a full-service HRIS. Pros I like the full functionality of the software and that it's very easy to use. It's great for smaller or medium size businesses. I like the hiring, onboarding, people management and document filing. We recently implemented the payroll. Cons I wish it had a messaging function and ability to track more than 2 PTO categories. I would also like to be able to have direct access to the payroll functionality if I need it. I would like more and customized reports. Reason for choosing Eddy I looked at a number of different systems but they were all too expensive and had less functionality. Review Source Dave M. Owner Construction Used the software for: 6-12 months ### "Great product " April 10, 2024 5.0 Pros It works... We don't have problems.. I like products that do their job Cons Don't have complaints at the moment. Will update if needed Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Good sales team at eddy.................. Review Source RH Ricky H. VP of Marketing Marketing and Advertising Used the software for: 6-12 months ### "Eddy is Great" October 20, 2020 4.0 I have had a great experience overall. The Eddy team has been quick to respond to my questions and concerns. Pros I like the profiles of the employees! It is fantastic to have access to this data and so easy to digest it. Cons I wish there was more reproting. I also wish there was a way to reward employees through the portal. Payroll exposure is an issue. Getting pay stubs. Also getting out of state Tax stuff set up has been a pain. Reason for choosing Eddy Cost and functionality. Review Source MD Marissa D. HR specialist Writing and Editing Used the software for: 1-2 years ### "Eddy Saved Me Time and Money " July 17, 2019 5.0 The salesperson was super friendly and I even got to talk to the CEO while trying to decide on the product. They showed me the roadmap of what they were going to roll out and they have been incredible each time. They keep me up to date on all the new features. Pros I really like being able to customize my candidate pipeline with the drag and drop features. Then I can also make job postings and save them in Eddy while at the same time putting through integrated top job boards like Glassdoor and Indeed. It makes it so much easier to track my candidates especially with being able to keep my notes right there in Eddy. Cons I wish it had a couple more features like payroll and trainings already. Review Source BW Becca W. Underwriter Manager Financial Services Used the software for: 6-12 months ### "Worth it!" October 22, 2020 5.0 Pros This product is very easy to use. The layout is clean, simple, and the best part is it helps you stay organized. Very useful if you have a team with the information you need/want to document on them, and to view when employees are out for the month to help prepare ahead of time. Interviews and hiring goes more smoothly, and you can be sure candidates are always updated. and taken care of. Cons Not at this time! Everyone has been super helpful. Review Source CP Carlie P. HR Manager Philanthropy Used the software for: Less than 6 months ### "THE HR Software for Modern Companies" December 22, 2018 5.0 There is no better software for interviewing and hiring. I have only been using Eddy for a short time, but I’m convinced. Pros The hiring process created by Eddy HR is unmatched. The software is easy to use and organized perfectly. Cons Eddy is a newer software and not all of the features for employee management have launched. Once they do, the “cons” section will be empty. Eddy is straight up phenomenal. Review Source MG McKenna G. Marketing Associate Oil & Energy Used the software for: Less than 6 months ### "Hands down best customer service! " January 2, 2019 5.0 Eddy is a great product that is priced right and full of capabilities! Pros Easy to use, Great Stage Actions, Free Interview Questions, Customizable, Auto Email Generation, Modern look and feel! Cons I have no issues with Eddy. When I come across a bug their service team and software engineers get it fixed within a day. All around great people and even better customer service. Review Source TH Tyler H. General Manager Medical Practice Used the software for: Less than 6 months ### "Incredible!" December 22, 2018 5.0 Pros And incredible company was absolutely incredible customer service. Can’t believe the difference that it’s made having their HR software! Cons Love everything about the product. No complaints whatsoever. They have delivered and continue to do so! Review Source KP Kayli P. Office Manager Security and Investigations Used the software for: 2+ years ### "User friendly!" March 7, 2025 5.0 We have been using Eddy for 3 years now and the experience blew our previous company out of the water when it comes to user friendly and quick response time with support when needed. Pros I love that Eddy is set up clean and simple. Very user friendly! Cons Doesnt integrate with another platform we use for keeping track of our tech's utilization. Switched from [Heartland Payroll+](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) Heartland payroll was not easy to use and required too many functions for our wants and needs. Review Source AS Anna S. Admin Consumer Services Used the software for: 6-12 months ### "Eddy.Com - An Exemplary Customer Service Experience" November 19, 2024 5.0 As a customer of Eddy.com, I have consistently been impressed by their exceptional customer service. The team they have assembled at Eddy is everything you would hope to find as a customer - polite, friendly and relatable, all while maintaining a professional profile. When team members who are well-versed and knowledgeable, whether the topic be technical or business-related(ie., navigating the online platform/app and onboarding guidance), are confident while also maintaining a high level of approachability, it creates an environment where customers feel supported, valued, and empowered to effectively address any challenges. Whatever your goal is, it's Eddy's goal, and there's a whole team of people to back you up and help you get there! Pros \-Customer Service -Availability -All-In-One onboarding system Cons While my experience with Eddy.com has been overwhelmingly positive, it would be an added bonus if certain featuers of their platform which are not relevant to my needs (ie., payroll and hours) could be removed with an interface customization option. Review Source Saad M. Founder Defense & Space Used the software for: 1-2 years ### "great hris that allows contractor only and custom onboarding" August 2, 2024 5.0 Pros great hris that allows contractor only and custom onboarding. great pricing Cons unexpected billing practices at year end Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) terrible UI, no custom onboarding available, horrible customer support. Review Source JT John T. Operations Manager Security and Investigations Used the software for: 2+ years ### "I recommend Eddy" August 30, 2024 5.0 Very good. Our support person is outstanding. Pros It is relatively simple and straight forward. I learned from it and it helps us stay compliant Cons I can't think of any negatives. It just works well for our business and staff. Reason for choosing Eddy Seemed like a good fit for converting our paper system to automation Review Source KA Kayla A. HR Generalist Marketing and Advertising Used the software for: 6-12 months ### "Great product for a good price!" October 20, 2020 4.0 Even more than the product itself, the EddyHR team has been incredible! They are so responsive, professional, friendly, and I trust 100% that they are here to help me the best they can. Having a great specialist at EddyHR who is available any time on any day to answer my questions is so great!! Pros EddyHR has been very easy to use for recruiting and employee management, as well as time and PTO tracking, and document retention. For the price, we couldn't have asked for a better starter HR platform for our small compan Cons While EddyHR is a great platform, I do wish there were a few more features available. The features currently in place on the platform are good enough for now, but it takes a lot of leg work on the back-end since I can't customize it exactly to my specific needs. I wish it was built out a little more, and more easily customizable to my company's specific processes. But again, for the price I can't complain! I use this system every single day and it does get the job done well. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Eddy I chose EddyHR over Bamboo HR because of the extra HR advisement that you offer through your partner, Mammoth. Having an HR advisor available at such a low cost is incredible and made the decision to go with Eddy even easier. Review Source AL Adriana L. Bookkeeping/HR Entertainment Used the software for: Less than 6 months ### "I'm new to HR, so EddyHR has made my HR role easy" October 20, 2020 5.0 What I like best is the customer service. Once we signed on, we were immediately assigned a rep that is always there to answer questions and help me walk me through new functions. The other great feature is the ability to access EddyHR's HR Support Center which is a great resource for all things HR - it's easy to ask a question of the HR Concierge, or scan the state-specific laws, tools, and videos. This has been great since I'm not a HR profession by trade. Pros EddyHR is user friendly, clean, not cluttered, and has the features that we needed the most - time tracking, time off management, important document management/storage. It has a simple employee portal that's easy to use. Cons The software is fairly new so there are some features that haven't been rolled out yet like ability to have more than one vacation policy. It's not a big deal since I know more is to come and I already love what I see. Alternatives considered [UZIO](https://www.capterra.com/p/197459/UZIO/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Eddy I really liked the customer service and the cost. They do everything from hire to fire. I know that they will be doubling down on engineering so will be faster and have more features in January and they said they won’t raise the cost. Review Source SR Seth R. Director of Corporate Finance Capital Markets Used the software for: 2+ years ### "Good value for money" April 9, 2024 3.0 It's been frustrating at times but most of the time does what we need it to. Pros It works well and gets the basic functions done at a lower cost of other systems. Cons The reporting is tricky and doesn't always get what we want how we need it. It also doesn't handle rehires very well. When we rehire someone it overwrites their previous work data and that data is lost. Review Source WJ Wendy J. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Employee Database" October 29, 2020 5.0 I appreciate the availability of the technical staff and training. Eddy is always improving the product to better meet our needs. I am very happy with the program Pros \*\*Having our employee documents digitally stored and easy to access. \*\*I love the ability to email a form for review and signature to our employees. \*\*Tracking hours for Payroll \*\*New employee onboarding is much easier \*\*Advertising for new employees is coordinated with Job search sites \*\*Training tracking and much more Cons It took me some time to adjust to a new program Reason for choosing Eddy Eager to try something better than the product we were using. Switched from [WorkforceHub Time & Attendance](https://www.capterra.com/p/224389/TimeWorksPlus/) To begin with we were impressed with the Employee document storage and tracking now it has become so much more Review Source JL Julie L. Director of Finance & Operations Mental Health Care Used the software for: Less than 6 months ### "Great implementation & Follow up!" October 26, 2020 4.0 Eddy's team from beginning to end has been phenomenal. Pros Installing and getting employees used to a new software is challenging, but Eddy's team were amazing. They have continued to help us through the process and as a new team ourselves, they've been patient and helpful when we have shifted our needs during the process. Cons There's still some future functionality I wish was available now, the challenge of having future leave taken out prior to it being earned and balances has been tricky, but in general, the system is solid and super helpful. Alternatives considered [PurelyHR](https://www.capterra.com/p/106836/PurelyHR-Time-Off/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Eddy Our \[SENSITIVE CONTENT HIDDEN\] loved Eddy and I love the integration with payroll! Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Workforce Now was WAY too much for what we needed and so unfriendly to the users and to me, the payroll administrator. Review Source Similar Products Featured