--- title: "Eddy Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Eddy the right Onboarding solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/175834/eddyhr/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Eddy 4.6 (48) [View alternatives](https://www.capterra.com/p/175834/eddyhr/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Eddy Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews SR Seth R Director of Corporate FinanceCapital Markets, 51 - 200 employeesUsed the software for: More than 2 years. “It works well and gets the basic functions done at a lower cost of other systems.“ April 9, 2024 MB Morgan B Human Resources ManagerMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “This product is not completely integrated with their payroll product they offer.“ October 30, 2020 AM Ashley M Office ManagerInformation Services, 2 - 10 employeesUsed the software for: 1-2 years. “The navigation in the software is very well arranged.“ February 22, 2021 ## Showing most helpful reviews Showing 1-25 of 48 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Owner Used the software for: Less than 1 year ### "Great product " April 15, 2024 5.0 Pros It works... We don't have problems.. I like products that do their job Cons Don't have complaints at the moment. Will update if needed Review Source AS Anna S. Admin Used the software for: Less than 1 year ### "Eddy.Com - An Exemplary Customer Service Experience" November 29, 2024 5.0 As a customer of Eddy.com, I have consistently been impressed by their exceptional customer service. The team they have assembled at Eddy is everything you would hope to find as a customer - polite, friendly and relatable, all while maintaining a professional profile. When team members who are well-versed and knowledgeable, whether the topic be technical or business-related(ie., navigating the online platform/app and onboarding guidance), are confident while also maintaining a high level of approachability, it creates an environment where customers feel supported, valued, and empowered to effectively address any challenges. Whatever your goal is, it's Eddy's goal, and there's a whole team of people to back you up and help you get there! Pros \-Customer Service -Availability -All-In-One onboarding system Cons While my experience with Eddy.com has been overwhelmingly positive, it would be an added bonus if certain featuers of their platform which are not relevant to my needs (ie., payroll and hours) could be removed with an interface customization option. Review Source R Reviewer HR Manager Used the software for: Less than 1 year ### "EDDY is a great starter HRMS system" October 22, 2020 3.0 The customer service team is amazing - always very responsive. Pros Our company had paper files before - Moving to an online HRMS has been so helpful Cons It would be nice to notify employees when their licenses expire. Currently the way Eddy has it set up, you have to create a training. It would be great to have a calendar of dates to notify employees of deadlines. Review Source R Reviewer Administration Used the software for: 1-3 years ### "Effective Employee Management " November 25, 2020 4.0 I have been really happy with the Eddy program. Eddy has helped me to keep our employees up to date on the documents required for our licensing. Eddy is a good source for our employees to find the documents they need for their jobs and referral. We have used Eddy for hiring, it has streamlined that process and saved us a lot time. Pros One of the features I like most about the software, is the onboarding for new employees. I love that I can send an invitation with a welcoming message and all the paperwork needed for our new hires. I have heard from our new hires that it was so easy to get their paperwork finished and at their own time. I like that I can track how far along the new hire is, in the onboarding experience. Cons One of the things I think could be improved in the software is searching the employee database. When I have to look up multiple employee profiles for information, I have to return to the 'People' tab and scroll back to the top of the list to search again. Review Source R Reviewer US HR Director Used the software for: Less than 1 year ### "Great for small to medium business" October 21, 2020 5.0 Overall the experience has been great. Our company had explosive growth and I would not have been able to manage everything. It has met my expectations as a full-service HRIS. Pros I like the full functionality of the software and that it's very easy to use. It's great for smaller or medium size businesses. I like the hiring, onboarding, people management and document filing. We recently implemented the payroll. Cons I wish it had a messaging function and ability to track more than 2 PTO categories. I would also like to be able to have direct access to the payroll functionality if I need it. I would like more and customized reports. Review Source R Reviewer Human Resources Manager Used the software for: Less than 1 year ### "Positive Customer Experience" November 2, 2020 5.0 Our companies overall experience with Eddy has been a very positive one. Although they are missing a few software details, they have gone above and beyond in meeting our companies very personalized needs. They have been great to work with, and we plan to continue using their product. Pros This product is very easy to use and understand. The customer support for this product has been excellent. The integration into this product was very smooth. Cons This product is not completely integrated with their payroll product they offer. We would also like to see more reporting options. Review Source CS Chelsey S. HR Director Used the software for: Less than 1 year ### "The software you can't live without!" January 14, 2019 5.0 I have used 3 other HR Softwares and none of them compare to Eddy. This is a very easy to use software that you can figure out on your own. The customer service team has been so quick to answer any questions that I've had and the engineering team to fix any bugs that I've came across. The design and use of this software is better than anything I've used or demoed. I am super excited to continue to use eddy and be apart of what this company has store for us in the future. Pros \- Very easy and fast to use. - Clean, organized, and beautiful design. Anyone in the company can hop on and learn how to use it. - Only takes minutes to set up to fit your companies needs. - Moving applicants to stages actions is so easy with the drag and drop and has a great overview of everyone in the process. - Automatically posts to job boards to gain more candidates. - The interview guides are amazing with the various questions you can choose from for each stage action. - The communication with applicants is smoother. The email chains are easy to read and go back to previous conversations without the html mess you see in others. - There are so many small features that you don't think about until you actually are using it where you realize you can't live without it and eddy has many of those. I love the amount of days the applicant has been in our system display and being able to move applicants to other jobs without having to manually add them. - Customer service team is awesome to work with. They are very quick on answering questions and giving updates on what the software is releasing next. Cons \- Still a young company with features I wish it had like tagging system and onboarding, but all those features are coming soon! Review Source R Reviewer Office Manager/HR Clerk/Executive Assistant Used the software for: Less than 1 year ### "Great product and amazing customer service" October 27, 2020 5.0 Having one software to have people clock in and/or out, request time off, recruit and sort through resumes... everything thus far has been super handy and making my job a whole lot easier! Pros The most difficult part of my job was tracking the complex PTO and vacation days for our staff. Having to calculate that fiasco on an Excel sheet was a nightmare. Eddy HR made that process so simple. Especially adding our various schedules for both PTO and vacation days and how they are earned. I don't even have to think about it! The software does it all itself. Cons It would be nice if all reports could be printed/saved in an Excel or CSV format. Currently, I've only been able to process certain reports that way. It would also be nice if they Pay Periods were sorted by Most Recent to Oldest. Review Source R Reviewer Director of Talent Acquisition Used the software for: Less than 1 year ### "The ATS/HRIS I Never Knew I Needed" December 26, 2018 5.0 The team that I dealt with at eddy has been nothing short of amazing. From my initial contact with them to completing our partnership, the communication, and understanding of what we needed in an ATS as a company has been incredible. I feel that we have received a tailor-made product and attention in getting the ATS integrated into our recruiting process. Our company has tried many other ATS's and even though eddy have claimed this product is still evolving, it is an amazing product. I foresee us using eddy heavily now and into the future. A necessity for my recruiting process that I did not know I needed. Super excited to continue to use eddy. Pros \-Easy to use (plug and play) -Well organized/Process well thought out -Simplified Pipeline setup and building -Streamlined Initial contact with candidates -Integration with job sites and posting job ads -Integration with current careers page or direct replacement for current careers page -AMAZING Customer Service and response time to inquiries -Frequent updates and great communication in regards to what is coming next for the platform Cons \-There are a few missing functions that I would like to see like a job order submission process from Hiring Authorities as well as a tagging system, but the communication in regards to what is coming up next is great. Review Source Diana H. Customer Advocate Manager Used the software for: 1-3 years ### "Very well done and easy to use! " October 25, 2020 5.0 Eddy keeps me so organized. I don't have to worry about losing important information or keeping track of things in a million places. I have been able to streamline my hiring process to be simple and easy to go through. Pros The hiring features within eddy are self explanatory and easy to use. When I am looking to hire, I can easily check the candidates that have applied or are in the middle of the process. It has made communication with my HR manager seamless, as we can both check on things whenever we have the time. The time off feature is also very easy to use and track when my employees will be out of the office, and how much vacation time they have taken. The employee profiles have made it easy for me to track my employees performance reviews, raises, etc. Cons Switching to eddy was completely painless, and has made my life much easier! Review Source R Reviewer VP of Marketing Used the software for: Less than 1 year ### "Eddy is Great" October 21, 2020 4.0 I have had a great experience overall. The Eddy team has been quick to respond to my questions and concerns. Pros I like the profiles of the employees! It is fantastic to have access to this data and so easy to digest it. Cons I wish there was more reproting. I also wish there was a way to reward employees through the portal. Payroll exposure is an issue. Getting pay stubs. Also getting out of state Tax stuff set up has been a pain. Review Source R Reviewer HR specialist Used the software for: 1-3 years ### "Eddy Saved Me Time and Money " July 19, 2019 5.0 The salesperson was super friendly and I even got to talk to the CEO while trying to decide on the product. They showed me the roadmap of what they were going to roll out and they have been incredible each time. They keep me up to date on all the new features. Pros I really like being able to customize my candidate pipeline with the drag and drop features. Then I can also make job postings and save them in Eddy while at the same time putting through integrated top job boards like Glassdoor and Indeed. It makes it so much easier to track my candidates especially with being able to keep my notes right there in Eddy. Cons I wish it had a couple more features like payroll and trainings already. Review Source R Reviewer Underwriter Manager Used the software for: Less than 1 year ### "Worth it!" October 26, 2020 5.0 Pros This product is very easy to use. The layout is clean, simple, and the best part is it helps you stay organized. Very useful if you have a team with the information you need/want to document on them, and to view when employees are out for the month to help prepare ahead of time. Interviews and hiring goes more smoothly, and you can be sure candidates are always updated. and taken care of. Cons Not at this time! Everyone has been super helpful. Review Source R Reviewer HR Manager Used the software for: Less than 1 year ### "THE HR Software for Modern Companies" December 26, 2018 5.0 There is no better software for interviewing and hiring. I have only been using Eddy for a short time, but I’m convinced. Pros The hiring process created by Eddy HR is unmatched. The software is easy to use and organized perfectly. Cons Eddy is a newer software and not all of the features for employee management have launched. Once they do, the “cons” section will be empty. Eddy is straight up phenomenal. Review Source R Reviewer Marketing Associate Used the software for: Less than 1 year ### "Hands down best customer service! " January 3, 2019 5.0 Eddy is a great product that is priced right and full of capabilities! Pros Easy to use, Great Stage Actions, Free Interview Questions, Customizable, Auto Email Generation, Modern look and feel! Cons I have no issues with Eddy. When I come across a bug their service team and software engineers get it fixed within a day. All around great people and even better customer service. Review Source R Reviewer General Manager Used the software for: Less than 1 year ### "Incredible!" December 26, 2018 5.0 Pros And incredible company was absolutely incredible customer service. Can’t believe the difference that it’s made having their HR software! Cons Love everything about the product. No complaints whatsoever. They have delivered and continue to do so! Review Source KP Kayli P. Office Manager Used the software for: 3-5 years ### "User friendly!" March 11, 2025 5.0 We have been using Eddy for 3 years now and the experience blew our previous company out of the water when it comes to user friendly and quick response time with support when needed. Pros I love that Eddy is set up clean and simple. Very user friendly! Cons Doesnt integrate with another platform we use for keeping track of our tech's utilization. Review Source R Reviewer HR Generalist Used the software for: Less than 1 year ### "Great product for a good price!" October 21, 2020 4.0 Even more than the product itself, the EddyHR team has been incredible! They are so responsive, professional, friendly, and I trust 100% that they are here to help me the best they can. Having a great specialist at EddyHR who is available any time on any day to answer my questions is so great!! Pros EddyHR has been very easy to use for recruiting and employee management, as well as time and PTO tracking, and document retention. For the price, we couldn't have asked for a better starter HR platform for our small compan Cons While EddyHR is a great platform, I do wish there were a few more features available. The features currently in place on the platform are good enough for now, but it takes a lot of leg work on the back-end since I can't customize it exactly to my specific needs. I wish it was built out a little more, and more easily customizable to my company's specific processes. But again, for the price I can't complain! I use this system every single day and it does get the job done well. Review Source R Reviewer Bookkeeping/HR Used the software for: Less than 1 year ### "I'm new to HR, so EddyHR has made my HR role easy" October 21, 2020 5.0 What I like best is the customer service. Once we signed on, we were immediately assigned a rep that is always there to answer questions and help me walk me through new functions. The other great feature is the ability to access EddyHR's HR Support Center which is a great resource for all things HR - it's easy to ask a question of the HR Concierge, or scan the state-specific laws, tools, and videos. This has been great since I'm not a HR profession by trade. Pros EddyHR is user friendly, clean, not cluttered, and has the features that we needed the most - time tracking, time off management, important document management/storage. It has a simple employee portal that's easy to use. Cons The software is fairly new so there are some features that haven't been rolled out yet like ability to have more than one vacation policy. It's not a big deal since I know more is to come and I already love what I see. Review Source Saad M. Founder Used the software for: 1-3 years ### "great hris that allows contractor only and custom onboarding" August 6, 2024 5.0 Pros great hris that allows contractor only and custom onboarding. great pricing Cons unexpected billing practices at year end Review Source Seth R. Director of Corporate Finance Used the software for: 3-5 years ### "Good value for money" April 14, 2024 3.0 It's been frustrating at times but most of the time does what we need it to. Pros It works well and gets the basic functions done at a lower cost of other systems. Cons The reporting is tricky and doesn't always get what we want how we need it. It also doesn't handle rehires very well. When we rehire someone it overwrites their previous work data and that data is lost. Review Source WJ Wendy J. Office Manager Used the software for: 1-3 years ### "Employee Database" November 2, 2020 5.0 I appreciate the availability of the technical staff and training. Eddy is always improving the product to better meet our needs. I am very happy with the program Pros \*\*Having our employee documents digitally stored and easy to access. \*\*I love the ability to email a form for review and signature to our employees. \*\*Tracking hours for Payroll \*\*New employee onboarding is much easier \*\*Advertising for new employees is coordinated with Job search sites \*\*Training tracking and much more Cons It took me some time to adjust to a new program Review Source R Reviewer Director of Finance & Operations Used the software for: Less than 1 year ### "Great implementation & Follow up!" October 27, 2020 4.0 Eddy's team from beginning to end has been phenomenal. Pros Installing and getting employees used to a new software is challenging, but Eddy's team were amazing. They have continued to help us through the process and as a new team ourselves, they've been patient and helpful when we have shifted our needs during the process. Cons There's still some future functionality I wish was available now, the challenge of having future leave taken out prior to it being earned and balances has been tricky, but in general, the system is solid and super helpful. Review Source R Reviewer Staff accountant Used the software for: Less than 1 year ### "Streamlining workflow process" November 17, 2023 5.0 Pros The software is easy to use, well organised and the overall functionality is impressive. Cons The only setback with this software is for you to use the app effectively you must pay more. Review Source R Reviewer HR Director Used the software for: Less than 1 year ### "Great Product" February 24, 2021 5.0 The staff are super helpful and very friendly. The product is great and I am very happy with our decision. Pros I like the combination of all the features. It made purchasing the software worth it compared to other options. Cons Its a little annoying that in order to go from one employees profile to another that I have to go all the way back to the list of employees and search for the next. It would be nice if you were in a profile that you could either drop down and select another employee or have an option to go to the next employee in the alphabetical order. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.