Best For

ADP Comprehensive Services helps clients across nearly every industry who are looking to manage their human capital management needs across HR, talent, payroll and benefits administration

Product Details

Formerly known as ADP Comprehensive Services
Get the Workforce Now platform plus specialists who partner with your HR team to offer best practices, process efficiencies & support.

Company Details

ADP Comprehensive Services

https://www.adp.com/what-we-offer/products/adp-comprehensive-services.aspx

Founded in 1949

Located in United States

Starting Price

  • Not provided by vendor

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

ADP Comprehensive Services Features

401(k) Tracking
Benefits Management
Check Printing
Direct Deposit
Multi-Country
Multi-State
Payroll Reporting
Self Service Portal
Tax Compliance
Vacation/Leave Tracking
W-2/1099 Preparation
Wage Garnishment

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ADP Comprehensive Services Reviews

Overall
4/5
Ease of Use
4/5
Customer Service
4/5

Showing 43 of 43 reviews

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Length Of Use
Frequency Of Use

Showing 43 of 43 reviews

Nicholas L.
HR Analyst
Venture Capital & Private Equity, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 26, 2018

“ADP Comprehensive Services Review”

OverallIt has been helpful to provide metrics for senior management regarding HR analytics, self service for our employees for a bunch of personal information, allow for I-9 management through E-verify, great custom reporting to be able to pull for our teams within our organization, and allow for online performance management for our employee population.
ProsThere are plenty of great options such as faster customer service- being able to talk to a representative very quickly, super helpful with setup such as for open enrollment in setting up all the new plans and rates, setup with API's to vendors, help with total management, addition of HR analytics and dashboard for management and HR to make metrics that are very useful, help with custom reporting and very easy for employees being able to make changes such as their direct deposit, tax information , life events and benefit enrollment. It is also great to have the E-verify file feed built into ADP so we can send it directly to them.
ConsThe on boarding for ADP is not great and does not allow for a true on boarding system as we cannot electronically sign for any documents and cannot transfer all data from our ATS. Sometimes, we have experienced a longer wait time for customer service and it makes it difficult to talk with someone but have had a good overall experience. The total management is not a true capture for management of leave as we do not have any ADP time sheets so it makes it impossible to track based on time sheets since we use Unanet.

Vendor Response

By ADP Comprehensive Services on January 8, 2019
Hi Nicholas, thank you for taking the time to provide a review of ADP Comprehensive Services. We appreciate your business and loyalty to ADP!
Reviewer Source 
Source: Capterra
September 26, 2018
Dana H.
HR Specialist
Retail, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 23, 2019

“The perfect addition to our HR team”

OverallWe are a growing business that used to do all payroll and HR management in house. As we began to grow, it became obvious that our old ways were not going to cut it in terms of volume of new hires and a forever lengthening payroll list. Adding ADP to our company has really streamlined how we handle every area of payroll and HR, that we are saving time and adding value to our outdated processes.
ProsWhat I like most about ADP Comprehensive Services is the ease of use. After completing a few training classes for the service, I felt very competent in using the software, and very confident that I could continue to gain more knowledge as time went on. ADP does an excellent job of providing you witht he tools needed to get your company up and running fast with their software.
ConsWhat I like the least about ADP Comprehensive Services is that certain modules work better with different browsers, and that can be very frustrating. Having to switch back and forth between chrome and IE to get the best experience from one situation to the next is not ideal.

Vendor Response

By ADP Comprehensive Services on January 24, 2019
Hi Dana, thank you for providing a review of ADP Comprehensive Services. We're so happy that your payroll and HR areas have been streamlined, saving time and adding value!
Reviewer Source 
Source: Capterra
January 23, 2019
Donna S.
Human Resources Director
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
1/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
July 18, 2018

“The system is a good but there are quirks and not even your staff knows how to resolve at time”

OverallAll files are now uploaded electronically, appraisals are done online and is now paperless. They have great features if only the implementation and training were better. They provide you with videos that are completely outdated.
ProsDifferent features, good variety. It has tons of functions, if only the implementation team was adequate. I have worked on several implementations and the whole process is a mess.
ConsThe training is not very good. I used Administaff several years ago and their implementation & training rocked

Vendor Response

By ADP Comprehensive Services on July 20, 2018
Hi Donna, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP! I would love to connect with you more about our customer support. Please reach out to: will.blalock@adp.com
Reviewer Source 
Source: Capterra
July 18, 2018
Samuel R.
Director of Human Resources
Hospital & Health Care, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
January 30, 2019

“Loyal ADP customer”

OverallOver the years i have been assigned a number of Relationship Managers (RM) to work with our organization. Each RM has been a pleasure to work with. The RM's have helped with developing our employee satisfactions surveys.
ProsThe software has many features helpful for Human Resources. along with the software you get great technical support and excellent customer service.
ConsSo far, i can't think of any con's. However, i have recommended that ADP offer more hands-on live training li sessions. I enjoy classroom training that compliments my learning preference ad style.

Vendor Response

By ADP Comprehensive Services on February 1, 2019
Hi Samuel, thank you for providing a review of ADP Comprehensive Services. We're proud of our service and support!
Reviewer Source 
Source: Capterra
January 30, 2019
Verified Reviewer
Hospital & Health Care, 5001-10,000 employees
Used the software for: Less than 6 months
Overall Rating
1/5
Ease of Use
3/5
Customer Service
2/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
May 11, 2019

“ADP WFN is good but you'll regret adding comprehensive services...”

OverallI refuse to work for any company that uses comprehensive services.
ProsAbsolutely nothing, it's extremely expensive and adds nothing to a company unless they don't want to pay for a in-house payroll specialist. However, an in-house payroll specialist with prior ADP experience will have more control without comprehensive services which should lead to less errors with thorough audits.
ConsI used ADP Comprehensive services tied in with ADP Workforce for approximately six weeks . Week 2 I wanted to pull out my hair in frustration. My prior company had ADP WFN where I had full control. My new company had comprehensive + WFN. My top three aggravations were: #1 losing the ability to cut manual checks (i.e. QuikCalc 1min-30 sec task w/o CS). The team would be responsible for this & if we were lucky we received the calculations before the end of the day. #2 losing the ability to preview & submit payroll. (Another 2-10 min process) The team sent us custom Excel files to enter retro pay, pto, missed hours etc. Once complete we sent it to them to create a batch. Hrs later they'd send preview reports for verifying. Each code required 1-2 correction plus waiting hours for updated reports. Our bi-weekly submission date was Wed but they submitted on Thu cutting it extremely close to the wire & leaving no room for a final look over. #3 our team was no more knowledgeable than the CSR's answering phones. For several weeks we requested a shift differential added to certain communities, they struggled to figure it out & we had to cut checks for shorted employees. However, the 4th pay period attempted they got the rate correct but that's the only rate employees were paid.

Vendor Response

By ADP Comprehensive Services
We apologize for the experience you encountered and understand how frustrating the situation must have been. ADP let you down, which is something we never aspire to do. For that, we are also sorry. We have taken measures to immediately address the issues you have raised, including reducing the number of payroll previews for agile and accurate pay processing. We have also made investments in automated payroll processing to streamline the auditing and validation process, and enhance the client experience further. If there is anything else we can do, please let us know.
Reviewer Source 
Source: Capterra
May 11, 2019
Mathew B.
Quality Assurance Supervisor
Hospital & Health Care, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
2/5
Ease of Use
1/5
Customer Service
1/5
Features
2/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
January 18, 2019

“NOT to be Trusted”

OverallTake my advice, outsourcing is NOT always teh answer. Things make look golden on paper and in "demo mode", but live on the floor during peak buisness hours, you do not have time to 'troubleshoot' a ADP ticket for teh 1,000th time.
ProsAll-in-one service solution for popular HR administrative services, payroll, and talent recruiting.
ConsEntry level staff CONSTANTLY has an issue clocking into the system, which requires their Supervisor to manually adjust each punch. On average with my last employer, I was correcting 80 missed or incorrect punches per two week period for 9 employees. HR FMLA processing is, from my experience, a horrendous and borderline illegal mishandling of information. Very easy to 'file" for FMLA, but after that initial phone call, no one knows what's going on. The frontline staff answering the phone tries their best to interpret the information to provide updates, but the "back office" is elusive and does not speak with customers or offer assistance to frontline staff that is trying to explain status information for leave cases. I had to eventually start recording my calls to ensure my internal HR department had a record of the horrible service my previous employe is probably paying close to a 1M per year.

Vendor Response

By ADP Comprehensive Services on January 21, 2019
Hi Matt, I'm sorry to hear about your experience with ADP. I would be happy to connect with you an ADP representative who can meet with you to improve the experience. Please contact me at will.blalock@adp.com
Reviewer Source 
Source: Capterra
January 18, 2019
Yolande L.
Human Resources Manager
Defense & Space, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 8, 2019

“Great HRIS”

OverallOverall - things have improved going from no HRIS to a comprehensive HRIS.
ProsThe reporting option; the ease of use for most processes; the many add-on's that make life a bit easier
ConsThe ATS is not a true ATS and extremely cumbersome to use. The training add-on - it was not rolled out well at all; the lack of documentation. If you want to know anything, you must contact someone to assist you without any documentation.

Vendor Response

By ADP Comprehensive Services
Hi Yolande, Thank you for kind comments! We appreciate your business and hope you have a great day!
Reviewer Source 
Source: Capterra
July 8, 2019
Jessica S.
HR Manager
Information Technology and Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 10, 2019

“Life Made Simpler”

OverallSo glad we switched. Very happy with the service and benefit we are receiving from using ADP Comp Services!
ProsHas made our payroll and benefits adminsitration significantly more efficient. Takes a lot of the heache out of having to do complex things in payroll.
ConsSales tends to overpromise on some of the functionality. It's a little more complex when you ahve more than one company residing in the same platform.

Vendor Response

By ADP Comprehensive Services on April 11, 2019
Hi Jessica, thank you for writing a review. We appreciate your business. Have a great day!
Reviewer Source 
Source: Capterra
April 10, 2019
Laurie K.
Vice-President Human Resources
Financial Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 11, 2019

“A-Z Comprehensive Services ”

OverallIts all about Strong, Long Lasting Relationship Building Through Mutual Respect and Gratitude.
ProsFull integration of HR Disciplines into one HRIS platform as a consistent, efficient, national communication tool!
ConsStill many opportunities exist to Share and Document Best Practices of modules, reports and learning how other clients have customized or developed paperless efficiencies.

Vendor Response

By ADP Comprehensive Services on March 14, 2019
Hi Laurie, thank for being such a valued client of ADP Comprehensive Services! We appreciate your review and look forward to continuing to serve you.
Reviewer Source 
Source: Capterra
March 11, 2019
Verified Reviewer
Financial Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
January 22, 2019

“Automating your HR department”

OverallWhen you can see your HR team and the ADP all working together, its amazing!
ProsThe software allows for support when you need it and still lets you remain in control, pull the reports you need for your business and proceed with the facets you need.
ConsThe change from a lower version to a more robust version can be challenging with this software. It's important to stay ahead of that curve.

Vendor Response

By ADP Comprehensive Services on January 24, 2019
Hi, thank you for providing a review of ADP Comprehensive Services. We love hearing about your experience!
Reviewer Source 
Source: Capterra
January 22, 2019
Karen C.
Office Manager
Mechanical or Industrial Engineering, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
2/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
January 22, 2019

“ADP Review”

OverallWe are able to streamline the payroll, benefits, and HRIS system.
ProsThere are a lot of features. I like having the employees be able to update their own personnel files instead of entering them myself.
ConsToo many updates and revisions. I don't know how to do half the things in the portal because it keeps changing without real training. It's a trial by clicking environment.

Vendor Response

By ADP Comprehensive Services on January 24, 2019
Hi Karen, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP!
Reviewer Source 
Source: Capterra
January 22, 2019
Verified Reviewer
Financial Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 11, 2018

“Great Access for All Employees”

ProsADP works great for offices of any size. I've used it for years love the capability it has to access your pay-stubs and 401k information without having to contact HR for help. You can also check your weekly earnings and audit your work without any hassle.
ConsIt takes a little getting used to on your first couple of uses, but you get the hang of the features quickly.

Vendor Response

By ADP Comprehensive Services on January 8, 2019
Hi, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP!
Reviewer Source 
Source: Capterra
December 11, 2018
Karen P.
Accountant
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 18, 2018

“ADP provides the best customer support The reps are always calm, accommodating and friendly. ”

OverallHR benefits, payroll and reporting.
ProsEase of navigation and use of ADP for obtaining data on employees. I like the help option to look up information.
ConsGetting timed out after short periods of log in time and pulling reports are not easy. I struggle with creating and pulling reports.

Vendor Response

By ADP Comprehensive Services on July 20, 2018
Hi Karen, thank you for taking the time to provide a review of ADP Comprehensive Services. We appreciate your business and loyalty to ADP! Please reach out to me directly at will.blalock@adp.com and I can assist you with creating and pulling reports. Thanks!
Reviewer Source 
Source: Capterra
July 18, 2018
Verified Reviewer
Automotive, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 22, 2019

“ADP Comprehensive”

OverallWith the addition of adding ADP we were able to stream line many of our process.
ProsThe product is fantastic. Has many features which are very helpful for payroll and human resources. Since adding ADP Workforcenow it has streamlined our process. They do an excellent job of providing you the tools needed.
ConsAs of right now I can't think of any con's.

Vendor Response

By ADP Comprehensive Services
Thank you so much for the review! Have a great day!
Reviewer Source 
Source: Capterra
April 22, 2019
Verified Reviewer
Consumer Services, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 11, 2018

“ADP Comprehensive Services”

OverallThis product saved time, money and made managing day to day job responsibilities easier.
ProsThe ease of use and its ability to integrate into other systems.
ConsAdministrator use/ access can be difficult at times

Vendor Response

By ADP Comprehensive Services on January 8, 2019
Hi Karen, thank you for taking the time to provide a review of ADP Comprehensive Services. We appreciate your business and loyalty to ADP! I would love to connect with you more about administrator use and access. Please reach out to: will.blalock@adp.com
Reviewer Source 
Source: Capterra
October 11, 2018
Alexandra S.
HR Payroll Manager
Construction, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 4, 2019

“Reliable and User-Friendly”

OverallOverall the product is amazing and Reliable! It has made managing Payroll and Hr a breeze.
ProsEasy to use and reliable. Plus the customer service group is amazing!
ConsOccasional system glitches but the service team is always quick to assist.

Vendor Response

By ADP Comprehensive Services on April 8, 2019
Hi Alexandra, Thank you so much for taking the time to provide a review! We are happy you enjoy the service experience so much. That's what we pride ourselves on. Have a great day!
Reviewer Source 
Source: Capterra
April 4, 2019
Kathy H.
Financial manager
Real Estate, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 18, 2018

“Much improved the process of payroll”

OverallAbility to input and update payroll. ADP automatically connects with my health insurance carrier, so that it updates my new enrollments and terminations.
ProsEase of updating records. New hire and termination wizard takes you through each step of the process.
ConsUnable to do my own quick calc for terminations. In Texas I have a deadline for the final check and I have to wait to hear back from my payroll processor or call in to get the information.

Vendor Response

By ADP Comprehensive Services on July 20, 2018
Hi Kathy, thank you for taking the time provide a review for ADP Comprehensive Services. We appreciate your business and loyalty to ADP!
Reviewer Source 
Source: Capterra
July 18, 2018
Verified Reviewer
Mechanical or Industrial Engineering, 10,001+ employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
2/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: Capterra
May 18, 2019

“ADP GL and overall services are lacking”

OverallOverall I am not very happy with this program. It seems to cause more problems than it helps.
ProsI do like some of the ease of use to access employees pay history, and that they offer summarized versions of some of the lengthier payroll reports if you're only looking for totals.
ConsI don't like the frequent errors in employee paychecks, and the length of time it takes to get answers when seeking to resolve issues. Our company is terminating it's relationship with ADP due to said issues and more. Often we are stuck waiting for reports beyond the promised date, and this is problematic for processing regular weekly and bi-weekly payrolls. There are often so many adjustment files run that it becomes very hard to keep up with when added to the responsibility of processing regular payrolls. The adjustments wouldn't be a problem if they were timely, but sometimes adjustments are run up to a year after the fact, and all the transactions have already posted or been corrected through other means. If we run the adjustment reports, we run the risk of throwing off several accounts.
Reviewer Source 
Source: Capterra
May 18, 2019
Guadlupe S.
HR Director
Hospitality, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 30, 2019

“Great Review”

ProsThe system is very user friendly. We have created the system for our company from scratch and it has been very easy.
ConsAt this time we have not had any major challenges. When the is a challenge we call the 800 number and the assistance is really quick and helpful.

Vendor Response

By ADP Comprehensive Services on February 5, 2019
Hi Guadlupe, thank you so much for the review. We appreciate your business!
Reviewer Source 
Source: Capterra
January 30, 2019
Avatar Image
Kenric D.
Healthcare Recruiter
Hospital & Health Care, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 3, 2018

“Very Communicative to Users”

ProsADP is very good about communicating system updates to users as they are about to be implemented. Another great feature is the LifeMart section which provides coupons and discount rates for different services (travel, groceries, etc.).
ConsThe comprehensive services system certainly is not cheap.

Vendor Response

By ADP Comprehensive Services on January 8, 2019
Hi Kenric, thank you for taking the time to provide a review of ADP Comprehensive Services. We appreciate your business and loyalty to ADP! It's great to know that you like the LifeMart feature of the solution!
Reviewer Source 
Source: Capterra
October 3, 2018
Verified Reviewer
Chemicals, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
May 16, 2019

“Great product for the right type of customer”

ProsThere are a lot of modules that are bundled within the system that we find useful.
ConsThere are very limited options for customization.

Vendor Response

By ADP Comprehensive Services
Thank you so much for the review! We appreciate your business and will continue to deliver market-leading features and functionality to our clients. Have a great day!
Reviewer Source 
Source: Capterra
May 16, 2019
Verified Reviewer
Libraries, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Features
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
November 26, 2018

“Average”

ProsEasy to see PTO accruals. Ensures time accuracy.
ConsHard for employees to access funds on paycards fee free

Vendor Response

By ADP Comprehensive Services on January 8, 2019
Hi, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP! I would love to connect with you more about the paycards. Please reach out to: will.blalock@adp.com
Reviewer Source 
Source: Capterra
November 26, 2018
Ryan F.
Director of Finance & Accounting
Banking, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 8, 2019

“Excellent Product”

ProsEasy to use software and integrates with other platforms.
ConsSome of the maneuverability could be improved.

Vendor Response

By ADP Comprehensive Services on April 9, 2019
Hi Ryan, Thank you so much for the review. It is our joy to support Coin Wrap and deliver easy to use software and strong service and support. Have a great day!
Reviewer Source 
Source: Capterra
April 8, 2019
Daniel O.
Retail Manager
Retail, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 24, 2019

“Great For Any Workplace”

OverallWould recommend this software for any business/company looking for an easy, visually pleasing, and reliable service.
ProsVery visually pleasing software that is easy to use. Everything is at your fingertips in an easy to navigate main menu with the most important links on the first page when you log in. Our company no longer uses ADP, but I enjoyed it much more than what we have switch to currently.
ConsUpdates sometimes would get in the way of using the software, but these were few and far between and wasn't a consistent issue.

Vendor Response

By ADP Comprehensive Services
Hi Daniel, Thank you for posting the review! It is our please to serve you and your company's employees. Have a great day!
Reviewer Source 
Source: Capterra
May 24, 2019
Melissa C.
HR Manager
Consumer Services, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
2/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
April 19, 2019

“Good Product with Great Service Support”

OverallOverall we have been very pleased with our change to ADP Comp Services. We have had an exceptional service center support team! Implementation went very smoothly and I spoke to our Implementation Specialist almost daily until we were ready to process our first payroll. We learn something new with this software almost weekly.
ProsADP is a well known payroll company and have been in the industry a very long time. They have all kinds of bells and whistles that are nice to have in payroll/HR.
ConsA lot of the ADP functions do not flow well and are not easily figured out on your own. We have had to have extensive ADP training for each function and figure out on our own how they all work together.

Vendor Response

By ADP Comprehensive Services
Hi Melissa, Thank you so much for posting a review! We appreciate serving you and your employees, and look forward to continuing the partnership. Have a great day!
Reviewer Source 
Source: Capterra
April 19, 2019
Verified Reviewer
Computer Software, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 18, 2018

“Easy to Use ADP”

ProsI really like the ability to see everything in one place when it comes to pay and benefits.
ConsI typically work the same hours everyday of the workweek, so I wish I could have preset hours in the boxes and change them if i work more or less one day.

Vendor Response

By ADP Comprehensive Services on January 8, 2019
Hi, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP! We love hearing that you like the usability of the solution. Thanks!
Reviewer Source 
Source: Capterra
December 18, 2018
Karen S.
Executive Director, HR
Non-Profit Organization Management, 201-500 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
January 23, 2019

“Customer Friendly and Easy to Use”

OverallSingle platform for most HR service needs has been well-received by employees and managers.
ProsOne-stop, almost all inclusive services to meet HR needs.
ConsChallenging implementation. Process was oversold for the uniqueness of our business.

Vendor Response

By ADP Comprehensive Services on January 24, 2019
Hi Karen, thank you for providing a review of ADP Comprehensive Services. We're proud of easy to use software and so happy you love it, too!
Reviewer Source 
Source: Capterra
January 23, 2019
Verified Reviewer
Hospital & Health Care, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 14, 2018

“Very robust”

OverallI would definitely recommend ADP to medium and large sized businesses. The amount of services that they offer are unparalleled to others.
ProsThis software is wonderful for managing multiple different avenues of HR functions. From payroll to benefits, it's extremely comprehensive.
ConsI struggled with getting quick fixes to issues that we came up against at the store. Calling customer support usually required a decent amount of time to troubleshoot before a resolution was achieved.

Vendor Response

By ADP Comprehensive Services on January 8, 2019
Thank you for taking the time to provide a review of ADP Comprehensive Services. We appreciate your business and loyalty to ADP!
Reviewer Source 
Source: Capterra
September 14, 2018
Sanghamitra T.
Sr Payroll Administrator
Chemicals, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 12, 2019

“ADP Comprehensive Services”

OverallOverall it is easy to use , but it does need some improvements.
ProsIt is very easy to use and any payroll adjustments are easy to do.
ConsThe payroll register does not show the Year to date data. It would have been easier to catch any error if we could see that in pre payroll register preview.

Vendor Response

By ADP Comprehensive Services
Hi Sanghamitra, thank you for review. We appreciate your business and hope you have a great day. Thanks!
Reviewer Source 
Source: Capterra
July 12, 2019
Rose S.
Director
Retail, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 16, 2019

“Great addition for any and all HR managers!”

ProsMy favorite part of the software was using it for the payroll services. I have had nothing but great experiences with customer service if there was ever a hiccup or bump in the road. There is a slight learning curve, but the training is super easy!
ConsI have not had any bad experiences with ADP and would recommend them to anyone who is looking for an all encompassing software for their company!

Vendor Response

By ADP Comprehensive Services
Hi Rose, Thank you so much for posting a review! We appreciate your business!
Reviewer Source 
Source: Capterra
April 16, 2019
Stacie C.
Benefits Coordinator
Hospital & Health Care, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 15, 2019

“Great Product”

ProsI enjoy how comprehensive this software is. They seem to have thought of everything!
ConsI don't necessarily love the learning aspect. I think that it could be more user friendly.

Vendor Response

By ADP Comprehensive Services on March 25, 2019
Hi Stacie, Thank you so much for your review! We enjoy serving your company. Have a great day!
Reviewer Source 
Source: Capterra
March 15, 2019
Verified Reviewer
Individual & Family Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 16, 2019

“ARP User”

ProsEasy to use-makrs it easy to keep track of work hours, mileage and leave requests.
ConsThere's nothing that I dislike about ADP.

Vendor Response

By ADP Comprehensive Services on January 18, 2019
Hi, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP! We love hearing about the great usability of the software.
Reviewer Source 
Source: Capterra
January 16, 2019
Marie G.
Cleaner/maint
Real Estate, 201-500 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
December 13, 2018

“Adp”

OverallApproval of time off requests are quick and accessible by both employer and employee. Keeps calendars easily available for all to see and access.
ProsIt provides an easy opportunity to keep track of your work schedule, time, and attendance. Makes it easy to see your paycheck along with all deductions and benefits. Also easy to track vacation time.
ConsOccasionally it will buffer for long periods or just freeze completely. Also doesn't always close when you shut it off

Vendor Response

By ADP Comprehensive Services on January 8, 2019
Hi Marie thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP! It's great to hear that you like the time and attendance capability of the software. Thanks!
Reviewer Source 
Source: Capterra
December 13, 2018
Jennifer C.
Logistics Specialist
Consumer Services, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 12, 2019

“ADP made getting paid easy.”

ProsI love that I can sign in and see an exact breakdown of my paycheck.
ConsThe layout is a little confusing to master at first

Vendor Response

By ADP Comprehensive Services
Hi Jennifer, Thank you so much for the review! We hope you have a great day!
Reviewer Source 
Source: Capterra
June 12, 2019
Angela M.
Sponsorship Coordinator II
Newspapers, 51-200 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
1/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
May 1, 2019

“ADP Comprehensive Services”

OverallI like it, I just wish it didn't lag and it had some extra features that other programs have (Paycom)
ProsI like the fact that you can see your recent and past clock in's and out's and schedule, you can review your time before it's submitted and approved for you time card, I also like the ability to see how my vacation time, availability on the time I have left and have used.. and I like the way I can see my paycheck in the system.
ConsI don't like how it lags alot, and takes forever to load the time clock, and I wish there was a way you could see your paycheck stub before the actual payday, like they allow you to do in Paycom.

Vendor Response

By ADP Comprehensive Services
Hi Angela, Thank you so much for the review! We appreciate your business. Have a great day!
Reviewer Source 
Source: Capterra
May 1, 2019
Anthony B.
anthony@acuity-hr.com
Human Resources, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
January 11, 2019

“ADP software for Background Checks”

OverallUsing ADP for criminal background checks during the pre-employment process is fast, thorough and efficient.
ProsUsing ADP for background checks is fast and easy. Results come in within days and are easily stored electronically.
ConsThe auto-fill for many of the form fields can be slow to populate.

Vendor Response

By ADP Comprehensive Services on January 18, 2019
Hi, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP!
Reviewer Source 
Source: Capterra
January 11, 2019
Jessica H.
Specialist
Consumer Services, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 1, 2019

“ADP - One Stop Shop”

ProsQuick and easy access to time card, time entry, among many other services/data relevant to my personal financial interests.
ConsSessions time out too quickly, regular issues with server errors, inability to clock out, will not load Time Off tab.
Reviewer Source 
Source: Capterra
May 1, 2019
Libby A.
MBA Candidate
Hospitality, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 7, 2018

“Easy for employees”

ProsInuitive and easy for employees to use to keep track of HR related items like sick days/vacation etc
ConsAnything I originally disliked about the software has since been updated.

Vendor Response

By ADP Comprehensive Services on January 8, 2019
Hi Libby,, thank you for taking the time to provide a review of ADP Comprehensive Services. We appreciate your business and loyalty to ADP!
Reviewer Source 
Source: Capterra
September 7, 2018
Tanisha B.
User
Consumer Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
June 14, 2019

“user”

OverallGreat
ProsThat i can pull all my employees record in one location
ConsI didnt really have no cons about this system

Vendor Response

By ADP Comprehensive Services
Hi Tanisha, Thank you so much for taking the time to post a review. We love hearing that you enjoy using the system. Have a great day!
Reviewer Source 
Source: Capterra
June 14, 2019
Verified Reviewer
Banking, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
March 16, 2019

“I'm really kind of neutral on this product.”

OverallMy company switched from Utilipro to ADP last year. Now, I realize anytime you switch there is going to be a learning curve, and in the end, I'm not really losing anything except some ease-of-use issues and some appearance issues. At the end of the day, I liked Utilipro's look and feel better, however, ADP has the added benefit of those coupons. So in the end, I guess it's a wash.
ProsI like that my paystub is always on one screen now, as opposed to before when my company used Utilipro and it'd swap between one and two screens. Also, they have a feature, I'm not sure if it's available everywhere, that we can get coupons to a lot of different places, movie theaters, amusement parks, hotels, and I've found that to be a great feature not offered by our last payroll management suite (Utilipro).
ConsI liked the look and feel of Utilipro so much better. It felt more professional. Also, there were some onboarding headaches with ADP, granted they weren't experienced by most in the company.
Reviewer Source 
Source: Capterra
March 16, 2019
Verified Reviewer
Automotive, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 28, 2018

“Slow and minimal”

ProsEase of use and doesn't complicate things.
ConsOften times out and requires frequent login.

Vendor Response

By ADP Comprehensive Services on January 8, 2019
Hi, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP!
Reviewer Source 
Source: Capterra
October 28, 2018
Leo N.
President
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 14, 2018

“Great service, happy to recommend ”

ProsIt's inexpensive and takes care of all my needs
ConsIt bills you by the dollar paid, so it can be hard to calculate costs ahead of time

Vendor Response

By ADP Comprehensive Services on January 8, 2019
Hi Leo, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP!
Reviewer Source 
Source: Capterra
December 14, 2018
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Karli B.
Vendor Operations
Food & Beverages, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 18, 2019

“One stop shop”

ProsI like that ADP stores and provides a lot of helpful work information in one safe place. I like seeing the breakdown of my paychecks, too.
ConsIt is sometimes hard to find certain information.

Vendor Response

By ADP Comprehensive Services
Hi Karli, Thank you so much for taking the time to post a review! We appreciate your business and look forward to continuing to serve you. Have a great day!
Reviewer Source 
Source: Capterra
July 18, 2019