ADP Comprehensive Services

ADP Comprehensive Services


4 / 5
13 reviews

Who Uses This Software?

ADP Comprehensive Services helps clients across nearly every industry who are looking to manage their human capital management needs across HR, talent, payroll and benefits administration


Average Ratings

13 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ADP Comprehensive Services
  • www.adp.com/our-products/comprehensive-services.aspx
  • Founded 1949
  • United States

About ADP Comprehensive Services

Get the Workforce Now platform plus specialists who partner with your HR team to offer best practices, process efficiencies & support.


ADP Comprehensive Services Features

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Reporting/Analytics
  • Self Service Portal
  • Tax Management
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment

ADP Comprehensive Services Reviews Recently Reviewed!


ADP Comprehensive Services Review

Sep 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are plenty of great options such as faster customer service- being able to talk to a representative very quickly, super helpful with setup such as for open enrollment in setting up all the new plans and rates, setup with API's to vendors, help with total management, addition of HR analytics and dashboard for management and HR to make metrics that are very useful, help with custom reporting and very easy for employees being able to make changes such as their direct deposit, tax information , life events and benefit enrollment. It is also great to have the E-verify file feed built into ADP so we can send it directly to them.

Cons: The on boarding for ADP is not great and does not allow for a true on boarding system as we cannot electronically sign for any documents and cannot transfer all data from our ATS. Sometimes, we have experienced a longer wait time for customer service and it makes it difficult to talk with someone but have had a good overall experience. The total management is not a true capture for management of leave as we do not have any ADP time sheets so it makes it impossible to track based on time sheets since we use Unanet.

Overall: It has been helpful to provide metrics for senior management regarding HR analytics, self service for our employees for a bunch of personal information, allow for I-9 management through E-verify, great custom reporting to be able to pull for our teams within our organization, and allow for online performance management for our employee population.

The system is a good but there are quirks and not even your staff knows how to resolve at time

Jul 18, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Different features, good variety. It has tons of functions, if only the implementation team was adequate. I have worked on several implementations and the whole process is a mess.

Cons: The training is not very good. I used Administaff several years ago and their implementation & training rocked

Overall: All files are now uploaded electronically, appraisals are done online and is now paperless. They have great features if only the implementation and training were better. They provide you with videos that are completely outdated.

Vendor Response

by ADP Comprehensive Services on July 20, 2018

Hi Donna, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP! I would love to connect with you more about our customer support. Please reach out to: will.blalock@adp.com

One of the least user friendly systems I've ever used

Nov 28, 2018
2/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

Pros: Once you're able to find the information, ADP is comprehensive and has employee's information readily accessible in several areas. I think the only positive thing I have to say about this system is that you're able to reset your login password yourself, as opposed to an administrator having to do it.

Cons: There are so many things that I do not like about this software - some of the main areas of concern/difficulty:

1. There are entirely too many "widgets" to navigate through to get to the information. Information can be accessed in so many different ways, it's confusing to find what is most efficient. Personally, I think two options is a reasonable approach. It seems like we're always finding new ways to get to the same information, as opposed to it being streamlined. I don't like all the options - we have been using ADP for almost a year now and I STILL do not know how to find certain information.

2. I am an administrator and have access to an entire team (300+ employees) information. Our employer thought that ADP would work to streamline things and make accessing their information easier. Unfortuantely, I have to go through many windows and "filters" to find the information I'm looking for.

3. There are ghosts in the system that we have not been able to determine why they keep happening. For example, we have several employees we keep entering schedules for, and despite saving them, entering them through different administrators, those employees schedules WILL NOT save.

4. This system's effectiveness is largely reliant upon a company's own data entry procedures. Someone, somewhere, is entering my team's information incorrectly. As a result, I will randomly come across employees who have been misentered into the system and our IT department has to resolve.

Overall: I have nothing positive to say about ADP. I believe our company had good intentions of utilizing this software, but it has been nothing but a headache for us.

ADP provides the best customer support The reps are always calm, accommodating and friendly.

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of navigation and use of ADP for obtaining data on employees. I like the help option to look up information.

Cons: Getting timed out after short periods of log in time and pulling reports are not easy. I struggle with creating and pulling reports.

Overall: HR benefits, payroll and reporting.

Vendor Response

by ADP Comprehensive Services on July 20, 2018

Hi Karen, thank you for taking the time to provide a review of ADP Comprehensive Services. We appreciate your business and loyalty to ADP! Please reach out to me directly at will.blalock@adp.com and I can assist you with creating and pulling reports. Thanks!

Much improved the process of payroll

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of updating records. New hire and termination wizard takes you through each step of the process.

Cons: Unable to do my own quick calc for terminations. In Texas I have a deadline for the final check and I have to wait to hear back from my payroll processor or call in to get the information.

Overall: Ability to input and update payroll. ADP automatically connects with my health insurance carrier, so that it updates my new enrollments and terminations.

Vendor Response

by ADP Comprehensive Services on July 20, 2018

Hi Kathy, thank you for taking the time provide a review for ADP Comprehensive Services. We appreciate your business and loyalty to ADP!

ADP Comprehensive Services

Oct 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and its ability to integrate into other systems.

Cons: Administrator use/ access can be difficult at times

Overall: This product saved time, money and made managing day to day job responsibilities easier.

Capterra loader

Very Communicative to Users

Oct 03, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ADP is very good about communicating system updates to users as they are about to be implemented. Another great feature is the LifeMart section which provides coupons and discount rates for different services (travel, groceries, etc.).

Cons: The comprehensive services system certainly is not cheap.

Average

Nov 26, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to see PTO accruals. Ensures time accuracy.

Cons: Hard for employees to access funds on paycards fee free

Very robust

Sep 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is wonderful for managing multiple different avenues of HR functions. From payroll to benefits, it's extremely comprehensive.

Cons: I struggled with getting quick fixes to issues that we came up against at the store. Calling customer support usually required a decent amount of time to troubleshoot before a resolution was achieved.

Overall: I would definitely recommend ADP to medium and large sized businesses. The amount of services that they offer are unparalleled to others.

Mobile ability is lacking

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: ADP offers two separate sites: MyADP and ADP Timesaver. MyADP is a great software, the new home screen is easy to navigate and very colorful.

Cons: ADP Timesaver is hard to navigate, locks my password out weekly, and is not mobile friendly by any means.

Easy for employees

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Inuitive and easy for employees to use to keep track of HR related items like sick days/vacation etc

Cons: Anything I originally disliked about the software has since been updated.

Slow and minimal

Oct 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and doesn't complicate things.

Cons: Often times out and requires frequent login.

Capterra loader

Payroll Services and More

Nov 05, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The application is easy to use if you're a payroll administrator.

Cons: The application can be difficult to initially use

Overall: The software is good to use for those who favor ADP for payroll, and features a good and responsive sales force to assist you in purchasing and setting up the application. Some of the codes are difficult to understand on the payroll side, but the company is good with unique payroll situations and helping you through.