ADP Comprehensive Services

ADP Comprehensive Services


4.5 / 5
28 reviews

Who Uses This Software?

ADP Comprehensive Services helps clients across nearly every industry who are looking to manage their human capital management needs across HR, talent, payroll and benefits administration


Average Ratings

28 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ADP Comprehensive Services
  • www.adp.com/our-products/comprehensive-services.aspx
  • Founded 1949
  • United States

About ADP Comprehensive Services

Get the Workforce Now platform plus specialists who partner with your HR team to offer best practices, process efficiencies & support.


ADP Comprehensive Services Features

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Reporting/Analytics
  • Self Service Portal
  • Tax Management
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment

ADP Comprehensive Services Reviews Recently Reviewed!


ADP Comprehensive Services Review

Sep 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are plenty of great options such as faster customer service- being able to talk to a representative very quickly, super helpful with setup such as for open enrollment in setting up all the new plans and rates, setup with API's to vendors, help with total management, addition of HR analytics and dashboard for management and HR to make metrics that are very useful, help with custom reporting and very easy for employees being able to make changes such as their direct deposit, tax information , life events and benefit enrollment. It is also great to have the E-verify file feed built into ADP so we can send it directly to them.

Cons: The on boarding for ADP is not great and does not allow for a true on boarding system as we cannot electronically sign for any documents and cannot transfer all data from our ATS. Sometimes, we have experienced a longer wait time for customer service and it makes it difficult to talk with someone but have had a good overall experience. The total management is not a true capture for management of leave as we do not have any ADP time sheets so it makes it impossible to track based on time sheets since we use Unanet.

Overall: It has been helpful to provide metrics for senior management regarding HR analytics, self service for our employees for a bunch of personal information, allow for I-9 management through E-verify, great custom reporting to be able to pull for our teams within our organization, and allow for online performance management for our employee population.

Vendor Response

by ADP Comprehensive Services on January 08, 2019

Hi Nicholas, thank you for taking the time to provide a review of ADP Comprehensive Services. We appreciate your business and loyalty to ADP!

The perfect addition to our HR team

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about ADP Comprehensive Services is the ease of use. After completing a few training classes for the service, I felt very competent in using the software, and very confident that I could continue to gain more knowledge as time went on. ADP does an excellent job of providing you witht he tools needed to get your company up and running fast with their software.

Cons: What I like the least about ADP Comprehensive Services is that certain modules work better with different browsers, and that can be very frustrating. Having to switch back and forth between chrome and IE to get the best experience from one situation to the next is not ideal.

Overall: We are a growing business that used to do all payroll and HR management in house. As we began to grow, it became obvious that our old ways were not going to cut it in terms of volume of new hires and a forever lengthening payroll list. Adding ADP to our company has really streamlined how we handle every area of payroll and HR, that we are saving time and adding value to our outdated processes.

Vendor Response

by ADP Comprehensive Services on January 24, 2019

Hi Dana, thank you for providing a review of ADP Comprehensive Services. We're so happy that your payroll and HR areas have been streamlined, saving time and adding value!

The system is a good but there are quirks and not even your staff knows how to resolve at time

Jul 18, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Different features, good variety. It has tons of functions, if only the implementation team was adequate. I have worked on several implementations and the whole process is a mess.

Cons: The training is not very good. I used Administaff several years ago and their implementation & training rocked

Overall: All files are now uploaded electronically, appraisals are done online and is now paperless. They have great features if only the implementation and training were better. They provide you with videos that are completely outdated.

Vendor Response

by ADP Comprehensive Services on July 20, 2018

Hi Donna, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP! I would love to connect with you more about our customer support. Please reach out to: will.blalock@adp.com

One of the least user friendly systems I've ever used

Nov 28, 2018
2/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

Pros: Once you're able to find the information, ADP is comprehensive and has employee's information readily accessible in several areas. I think the only positive thing I have to say about this system is that you're able to reset your login password yourself, as opposed to an administrator having to do it.

Cons: There are so many things that I do not like about this software - some of the main areas of concern/difficulty:

1. There are entirely too many "widgets" to navigate through to get to the information. Information can be accessed in so many different ways, it's confusing to find what is most efficient. Personally, I think two options is a reasonable approach. It seems like we're always finding new ways to get to the same information, as opposed to it being streamlined. I don't like all the options - we have been using ADP for almost a year now and I STILL do not know how to find certain information.

2. I am an administrator and have access to an entire team (300+ employees) information. Our employer thought that ADP would work to streamline things and make accessing their information easier. Unfortuantely, I have to go through many windows and "filters" to find the information I'm looking for.

3. There are ghosts in the system that we have not been able to determine why they keep happening. For example, we have several employees we keep entering schedules for, and despite saving them, entering them through different administrators, those employees schedules WILL NOT save.

4. This system's effectiveness is largely reliant upon a company's own data entry procedures. Someone, somewhere, is entering my team's information incorrectly. As a result, I will randomly come across employees who have been misentered into the system and our IT department has to resolve.

Overall: I have nothing positive to say about ADP. I believe our company had good intentions of utilizing this software, but it has been nothing but a headache for us.

Vendor Response

by ADP Comprehensive Services on January 08, 2019

Hi Abby, I'm sorry to hear about your experience using the technology. I would be happy to connect with you an ADP payroll representative who can meet with you to improve the experience. Please contact me at will.blalock@adp.com

Loyal ADP customer

Jan 30, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software has many features helpful for Human Resources. along with the software you get great technical support and excellent customer service.

Cons: So far, i can't think of any con's. However, i have recommended that ADP offer more hands-on live training li sessions. I enjoy classroom training that compliments my learning preference ad style.

Overall: Over the years i have been assigned a number of Relationship Managers (RM) to work with our organization. Each RM has been a pleasure to work with. The RM's have helped with developing our employee satisfactions surveys.

Vendor Response

by ADP Comprehensive Services on February 01, 2019

Hi Samuel, thank you for providing a review of ADP Comprehensive Services. We're proud of our service and support!

NOT to be Trusted

Jan 18, 2019
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: All-in-one service solution for popular HR administrative services, payroll, and talent recruiting.

Cons: Entry level staff CONSTANTLY has an issue clocking into the system, which requires their Supervisor to manually adjust each punch. On average with my last employer, I was correcting 80 missed or incorrect punches per two week period for 9 employees.

HR FMLA processing is, from my experience, a horrendous and borderline illegal mishandling of information. Very easy to 'file" for FMLA, but after that initial phone call, no one knows what's going on. The frontline staff answering the phone tries their best to interpret the information to provide updates, but the "back office" is elusive and does not speak with customers or offer assistance to frontline staff that is trying to explain status information for leave cases. I had to eventually start recording my calls to ensure my internal HR department had a record of the horrible service my previous employe is probably paying close to a 1M per year.

Overall: Take my advice, outsourcing is NOT always teh answer. Things make look golden on paper and in "demo mode", but live on the floor during peak buisness hours, you do not have time to 'troubleshoot' a ADP ticket for teh 1,000th time.

Vendor Response

by ADP Comprehensive Services on January 21, 2019

Hi Matt, I'm sorry to hear about your experience with ADP. I would be happy to connect with you an ADP representative who can meet with you to improve the experience. Please contact me at will.blalock@adp.com

ADP provides the best customer support The reps are always calm, accommodating and friendly.

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of navigation and use of ADP for obtaining data on employees. I like the help option to look up information.

Cons: Getting timed out after short periods of log in time and pulling reports are not easy. I struggle with creating and pulling reports.

Overall: HR benefits, payroll and reporting.

Vendor Response

by ADP Comprehensive Services on July 20, 2018

Hi Karen, thank you for taking the time to provide a review of ADP Comprehensive Services. We appreciate your business and loyalty to ADP! Please reach out to me directly at will.blalock@adp.com and I can assist you with creating and pulling reports. Thanks!

Great Access for All Employees

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ADP works great for offices of any size. I've used it for years love the capability it has to access your pay-stubs and 401k information without having to contact HR for help. You can also check your weekly earnings and audit your work without any hassle.

Cons: It takes a little getting used to on your first couple of uses, but you get the hang of the features quickly.

Vendor Response

by ADP Comprehensive Services on January 08, 2019

Hi, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP!

Automating your HR department

Jan 22, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software allows for support when you need it and still lets you remain in control, pull the reports you need for your business and proceed with the facets you need.

Cons: The change from a lower version to a more robust version can be challenging with this software. It's important to stay ahead of that curve.

Overall: When you can see your HR team and the ADP all working together, its amazing!

Vendor Response

by ADP Comprehensive Services on January 24, 2019

Hi, thank you for providing a review of ADP Comprehensive Services. We love hearing about your experience!

ADP Review

Jan 22, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: There are a lot of features. I like having the employees be able to update their own personnel files instead of entering them myself.

Cons: Too many updates and revisions. I don't know how to do half the things in the portal because it keeps changing without real training. It's a trial by clicking environment.

Overall: We are able to streamline the payroll, benefits, and HRIS system.

Vendor Response

by ADP Comprehensive Services on January 24, 2019

Hi Karen, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP!

ADP Comprehensive Services

Oct 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and its ability to integrate into other systems.

Cons: Administrator use/ access can be difficult at times

Overall: This product saved time, money and made managing day to day job responsibilities easier.

Vendor Response

by ADP Comprehensive Services on January 08, 2019

Hi Karen, thank you for taking the time to provide a review of ADP Comprehensive Services. We appreciate your business and loyalty to ADP! I would love to connect with you more about administrator use and access. Please reach out to: will.blalock@adp.com

Much improved the process of payroll

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of updating records. New hire and termination wizard takes you through each step of the process.

Cons: Unable to do my own quick calc for terminations. In Texas I have a deadline for the final check and I have to wait to hear back from my payroll processor or call in to get the information.

Overall: Ability to input and update payroll. ADP automatically connects with my health insurance carrier, so that it updates my new enrollments and terminations.

Vendor Response

by ADP Comprehensive Services on July 20, 2018

Hi Kathy, thank you for taking the time provide a review for ADP Comprehensive Services. We appreciate your business and loyalty to ADP!

Great Review

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is very user friendly. We have created the system for our company from scratch and it has been very easy.

Cons: At this time we have not had any major challenges. When the is a challenge we call the 800 number and the assistance is really quick and helpful.

Vendor Response

by ADP Comprehensive Services on February 05, 2019

Hi Guadlupe, thank you so much for the review. We appreciate your business!

Capterra loader

Very Communicative to Users

Oct 03, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ADP is very good about communicating system updates to users as they are about to be implemented. Another great feature is the LifeMart section which provides coupons and discount rates for different services (travel, groceries, etc.).

Cons: The comprehensive services system certainly is not cheap.

Vendor Response

by ADP Comprehensive Services on January 08, 2019

Hi Kenric, thank you for taking the time to provide a review of ADP Comprehensive Services. We appreciate your business and loyalty to ADP! It's great to know that you like the LifeMart feature of the solution!

Average

Nov 26, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to see PTO accruals. Ensures time accuracy.

Cons: Hard for employees to access funds on paycards fee free

Vendor Response

by ADP Comprehensive Services on January 08, 2019

Hi, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP! I would love to connect with you more about the paycards. Please reach out to: will.blalock@adp.com

ADP works!

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can see my pay statements, annual statements, deductions, and everything else right from my phone!

Cons: The phone app sometimes glitches, when I clock in from time to time it doesn't seem to quite go through

Overall: Overall an okay experience with this product!

Mobile ability is lacking

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: ADP offers two separate sites: MyADP and ADP Timesaver. MyADP is a great software, the new home screen is easy to navigate and very colorful.

Cons: ADP Timesaver is hard to navigate, locks my password out weekly, and is not mobile friendly by any means.

Vendor Response

by ADP Comprehensive Services on January 08, 2019

Hi Bailey, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP! I would love to connect with you more about the mobile app and ADP Timesaver. Please reach out to: will.blalock@adp.com

Easy to Use ADP

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the ability to see everything in one place when it comes to pay and benefits.

Cons: I typically work the same hours everyday of the workweek, so I wish I could have preset hours in the boxes and change them if i work more or less one day.

Vendor Response

by ADP Comprehensive Services on January 08, 2019

Hi, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP! We love hearing that you like the usability of the solution. Thanks!

Comprehensive

Jan 10, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It has everything you need to manage a business's payroll, no matter the size.

Cons: The cost is relatively high, and many of the features aren't really necessary unless you have a huge business.

Overall: Our company recently moved away from ADP onto a more web-based platform, for much lower cost, and the new system actually seems more intuitive and efficient.

Vendor Response

by ADP Comprehensive Services on January 18, 2019

Hi, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP!

Customer Friendly and Easy to Use

Jan 23, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: One-stop, almost all inclusive services to meet HR needs.

Cons: Challenging implementation. Process was oversold for the uniqueness of our business.

Overall: Single platform for most HR service needs has been well-received by employees and managers.

Vendor Response

by ADP Comprehensive Services on January 24, 2019

Hi Karen, thank you for providing a review of ADP Comprehensive Services. We're proud of easy to use software and so happy you love it, too!

Very robust

Sep 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is wonderful for managing multiple different avenues of HR functions. From payroll to benefits, it's extremely comprehensive.

Cons: I struggled with getting quick fixes to issues that we came up against at the store. Calling customer support usually required a decent amount of time to troubleshoot before a resolution was achieved.

Overall: I would definitely recommend ADP to medium and large sized businesses. The amount of services that they offer are unparalleled to others.

Vendor Response

by ADP Comprehensive Services on January 08, 2019

Thank you for taking the time to provide a review of ADP Comprehensive Services. We appreciate your business and loyalty to ADP!

ARP User

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use-makrs it easy to keep track of work hours, mileage and leave requests.

Cons: There's nothing that I dislike about ADP.

Vendor Response

by ADP Comprehensive Services on January 18, 2019

Hi, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP! We love hearing about the great usability of the software.

Adp

Dec 13, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It provides an easy opportunity to keep track of your work schedule, time, and attendance. Makes it easy to see your paycheck along with all deductions and benefits. Also easy to track vacation time.

Cons: Occasionally it will buffer for long periods or just freeze completely. Also doesn't always close when you shut it off

Overall: Approval of time off requests are quick and accessible by both employer and employee. Keeps calendars easily available for all to see and access.

Vendor Response

by ADP Comprehensive Services on January 08, 2019

Hi Marie thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP! It's great to hear that you like the time and attendance capability of the software. Thanks!

ADP software for Background Checks

Jan 11, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Using ADP for background checks is fast and easy. Results come in within days and are easily stored electronically.

Cons: The auto-fill for many of the form fields can be slow to populate.

Overall: Using ADP for criminal background checks during the pre-employment process is fast, thorough and efficient.

Vendor Response

by ADP Comprehensive Services on January 18, 2019

Hi, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP!

Easy for employees

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Inuitive and easy for employees to use to keep track of HR related items like sick days/vacation etc

Cons: Anything I originally disliked about the software has since been updated.

Vendor Response

by ADP Comprehensive Services on January 08, 2019

Hi Libby,, thank you for taking the time to provide a review of ADP Comprehensive Services. We appreciate your business and loyalty to ADP!

Slow and minimal

Oct 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and doesn't complicate things.

Cons: Often times out and requires frequent login.

Vendor Response

by ADP Comprehensive Services on January 08, 2019

Hi, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP!

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Payroll Services and More

Nov 05, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The application is easy to use if you're a payroll administrator.

Cons: The application can be difficult to initially use

Overall: The software is good to use for those who favor ADP for payroll, and features a good and responsive sales force to assist you in purchasing and setting up the application. Some of the codes are difficult to understand on the payroll side, but the company is good with unique payroll situations and helping you through.

Vendor Response

by ADP Comprehensive Services on January 08, 2019

Hi Ella, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP!

Great service, happy to recommend

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's inexpensive and takes care of all my needs

Cons: It bills you by the dollar paid, so it can be hard to calculate costs ahead of time

Vendor Response

by ADP Comprehensive Services on January 08, 2019

Hi Leo, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP!