# ADP Comprehensive Services Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ADP Comprehensive Services Software - reviews, pricing plans, popular comparisons to other Human Resources products and more. Source: https://www.capterra.com/p/175840/ADP-Comprehensive-Services/ --- # ADP Comprehensive Services Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ADP Comprehensive Services ## What is ADP Comprehensive Services? Optimize the people side of your business. Our intuitive, all-in-one platform that scales alongside you matched with the partnership and best practices of a committed team of professionals will help make it easier to manage your people and tasks. You can rethink your HR processes with the support of a scalable solution and a proactive strategic advisor, employee phone support and access to specialists for technology support, open enrollment, health care annual reporting and more. And with the availability of additional services, such as recruitment and performance technologies, enhanced learning options, and more, you can customize the agile, high-performing HR department that your business needs to keep employees engaged. ## What is ADP Comprehensive Services used for? [Payroll](https://www.capterra.com/payroll-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[Benefits Administration](https://www.capterra.com/benefits-administration-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 267 user reviews Reviews sentiment Positive 84% Neutral 11% Negative 5% Pros & cons Comprehensive payroll and compliance tools Intuitive and accessible platform Frequent technical problems and delays ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Talent Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ADP Comprehensive Services?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.adp.com/&name=ADP Comprehensive Services) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ADP Comprehensive Services 4.3 (267) VS. [4.3 (1,849)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (267) Ease Of Use 4.3 (1,848) Value For Money 3.9 (228) Value For Money 4.2 (1,507) Customer Service 4.0 (235) Customer Service 4.1 (1,578) ## ADP Comprehensive Services alternatives Highest Rated [4.9 (4,846)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (3,473)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (5,302)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (1,355)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/alternatives/) ## FAQs about ADP Comprehensive Services Overview ### What problems does ADP Comprehensive Services solve? ADP Comprehensive Services solves payroll complexity, manual HR administration, and compliance risk by centralizing payroll, timekeeping, benefits, reporting, and employee records in one system. HR teams, payroll administrators, and growing businesses benefit most by reducing processing errors, eliminating disconnected workflows, speeding payroll adjustments, and getting expert help with tax, leave, and regulatory requirements. Answer based on 130 reviews Overview ### Which roles and teams benefit most from ADP Comprehensive Services? ADP Comprehensive Services is most used by HR teams, payroll specialists, finance leaders, and office administrators who manage core people operations. HR managers and directors rely on it for employee records, benefits, and compliance, while payroll and accounting teams use it to run accurate pay cycles, reporting, and workforce administration. Answer based on 266 reviews Overview ### What company size and industries is ADP Comprehensive Services built for? ADP Comprehensive Services is built for small businesses first, with 51% of reviewers, and non-profit organizations, its top industry at 8%. It serves companies with 25 to 5,000 employees across nearly every industry, with additional reviewer concentration in hospital and health care at 5%, construction at 4%, and midsize firms at 35%. Answer based on 266 reviews Features and Usability ### What are the key features of ADP Comprehensive Services? ADP Comprehensive Services includes core HR and payroll features such as payroll management, tax compliance, employee self service, time and attendance, and benefits administration. Reviewers also highlight differentiators like custom reporting, 401(k) tracking, onboarding, and dedicated support for compliance and payroll case management across HR workflows. Answer based on 124 reviews Integrations ### Which third-party tools and platforms does ADP Comprehensive Services integrate with? ADP Comprehensive Services integrates with AcquireTM for applicant data imports, Workday HCM for payroll data flows, Attendance Counts for absence tracking, Sage Accounting for general ledger transfers, and ADP SmartCompliance for compliance-related processes. These connections cover recruiting, HR, attendance, accounting, and compliance workflows. Answer based on 31 reviews Getting Started and Support ### How easy is it to onboard and train a team on ADP Comprehensive Services? ADP Comprehensive Services offers in-person training, live online sessions, webinars, documentation, and videos. Many reviewers say everyday users learn core tasks quickly, especially with guided setup and support reps. Admins and HR teams often need more time for reporting, payroll changes, and new modules, and some find frequent updates and training materials overwhelming. Answer based on 49 reviews Getting Started and Support ### What customer support options does ADP Comprehensive Services offer, and how do users rate the experience? ADP Comprehensive Services offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as helpful, knowledgeable, and quick, especially through dedicated representatives and phone assistance. Still, experiences vary: some report slow case resolution, long waits, inconsistent answers, and frustration with portal-based communication. Answer based on 124 reviews Features and Usability ### How well does ADP Comprehensive Services manage employee info? ADP Comprehensive Services centralizes employee records, payroll details, benefits, and self-service tools in one place for daily HR work. Many HR teams and managers find employee data easy to access and update, while some larger or less technical workforces find navigation, search, time edits, and employee history tracking harder than expected. Answer based on 44 reviews Features and Usability ### How well does ADP Comprehensive Services handle payroll and taxes? ADP Comprehensive Services manages payroll processing, tax filing, pay statements, and related compliance tasks through a single platform. Many payroll and HR teams value the reduced administrative work, reporting, and employee pay access, while some organizations find workflows clunky, support inconsistent, and manual adjustments or payroll corrections slower than expected. Answer based on 43 reviews ## Who uses ADP Comprehensive Services? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 112 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 112 reviews Human Resources 58% Human Resources 58% Administrative 21% Finance & Accounting 14% Facilities & Maintenance 1% Others 7% Top industries Based on 112 reviews Non-Profit Organization Management 40% Construction 18% Banking 14% Hospital & Health Care 14% Other 14% ## Pros and Cons Comprehensive payroll and compliance tools 81% positive reviews out of 58 Most reviewers describe payroll as streamlined, reliable, and compliant, reducing manual work and administrative stress. Meredith W. Director, Human Resources, 51 - 200 employees. "All the compliance and required reporting for payroll is taken care of well and are a weight off my mind." Frequent technical problems and delays 61% negative reviews out of 46 Some reviewers report bugs and issues cause delays, unreliable service, and slow resolution of technical problems. Britta B. Director of Finance, 51 - 200 employees. "It is sometimes time consuming and a lengthier process to solve problems and find/fix the reasons behind some calculation errors or other issues that randomly appear." Intuitive and accessible platform 79% positive reviews out of 53 Most reviewers find ease of use important, highlighting the user-friendly interface and straightforward navigation for daily tasks. Michelle C. Human Resource Manager, 1,001 - 5,000 employees. "The user-friendly interface ensures that both HR professionals and employees can navigate the system with ease, making administrative tasks much less cumbersome" Centralized employee data management 77% positive reviews out of 31 Most reviewers indicate employee information is easily accessible, enabling efficient updates, reporting, and improved HR processes. Claudia M. Estimator, 201 - 500 employees. "I have also been able to help my HR coworkers to set it up and add new workers as we grow as a company." ## Features AI summary Based on 14,356 Human Resources reviews Capterra reviewers say these are the Human Resources features buyers focus on most: - **Employee Management** (**43%** of reviewers rated this feature as critical) - **Payroll Management** (**59%**) - **HR Management** (**45%**) ADP Comprehensive Services supports all three top-priority features: **Employee Management**, **Payroll Management**, and **HR Management**. Together, these capabilities help businesses maintain accurate employee records, process payroll correctly, and manage core HR tasks in one system, allowing teams to save time, reduce administrative work, and keep day-to-day workforce operations organized. Employee Management 4.0 (28) 85.71% of 28 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Payroll Management 4.3 (122) 96.72% of 122 reviewers that rated this feature as important or highly important This aspect helps you process payroll smoothly and accurately. Reviewers indicate the system is user-friendly, secure, and well-supported, with helpful specialists. Some users report occasional manual steps and errors, but most value the convenience and reliability. Employee Database 4.3 (110) 86.36% of 110 reviewers that rated this feature as important or highly important You benefit from a centralized, user-friendly database for all employee information. Reviewers appreciate easy access, self-service updates, and efficient data management, but some wish for better integration with other systems and improved visibility for inactive employees. Time & Attendance 4.1 (65) 81.54% of 65 reviewers that rated this feature as important or highly important Track and manage employee's work hours to improve payroll accuracy Time Off Management 4.0 (27) 103.70% of 27 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests Direct Deposit 4.8 (81) 90.12% of 81 reviewers that rated this feature as important or highly important With this capability, you can ensure employees receive pay quickly and securely. Reviewers appreciate the convenience, reliability, and ease of setup, noting self-service options and the ability to split payments. Many mention nearly universal adoption and no issues with processing. ADP Comprehensive Services 71 features Track 401(k) participant contributions and employer match Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Find and manage potential candidates and their applications and resumes through the recruiting life cycle Manage the process of evaluating documents or requests submitted for approval Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Delegate benefits administration to third party vendors Use a dashboard to view benefits that are selected by employees or offered by employers Record employee's benefit plans and selections throughout career progression Track and manage schedules and meetings via an integrated calendar Process of enhancing skills & experiences for continuous professional growth & advancement Print paychecks issued to confirm payment of wages or salary Manage mandated benefit continuation for employees who no longer work for the company for a limited time period Manages compensation such as salary, bonus, and benefits processes, aligning with policies Track and manage adherence to policies for any service, product, process, or supplier Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications With this capability, you can ensure employees receive pay quickly and securely. Reviewers appreciate the convenience, reliability, and ease of setup, noting self-service options and the ability to split payments. Many mention nearly universal adoption and no issues with processing. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Digital forms that are shared and accessed online Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks You benefit from a centralized, user-friendly database for all employee information. Reviewers appreciate easy access, self-service updates, and efficient data management, but some wish for better integration with other systems and improved visibility for inactive employees. Track employee schedules, availability, and performance across projects and tasks Process of familiarizing new employees with the company, their position, and responsibilities Centralized storage for employee data, records, and performance metrics Gateway through which employees can access the system Track employee time off under the family and medical leave act (FMLA) Establish measurable goals and objectives and track their progress over a specific period of time Automates core HR functions such as talent management, employee evaluation and learning management Movement of employees across roles within the same company Facilitate training materials that help employees grow and progress in their positions Manage and track employee attendance Pay employees in multiple countries using correct currencies and correct tax deduction amounts Pay employees in multiple states with correct tax deduction amounts in each Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Select benefits and provide information needed to participate in a benefit via an online portal Create orientation programs for new employees or students This aspect helps you process payroll smoothly and accurately. Reviewers indicate the system is user-friendly, secure, and well-supported, with helpful specialists. Some users report occasional manual steps and errors, but most value the convenience and reliability. Delegate payroll processing to third party vendors It gives you a wide range of customizable and accurate payroll reports. Users think the reporting tools are user-friendly, easy to access, and cover most needs, though some mention occasional compatibility issues and a desire for even more flexible reporting options. Organize and manage the accomplishments and development of employees or performance of applications or systems Active reporting of data and metrics Tools to find, assess, and hire suitable candidates for a job within an organization Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Track and manage sick leave time Planning, tracking and developing internal talent for future key position filling Integrate with Talent Managment software to better track learners progress and training sessions ADP Comprehensive Services offers reliable tax compliance, handling filings and payments across multiple states. Some reviewers find the guidance and timely processing valuable, though a few mention challenges reaching the tax team and occasional issues with specific tax types. Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Track and manage employee time-off, vacation, and sick leave requests Tools that allow employees to request/schedule time off Track the amount of time spent on a job or task Track employee/learner's progression through training programs Review data from past periods to reveal recurring tendencies and predict future performance Request, track, and manage time off requests and vacation time Automatically create and distribute W-2/1099 tax forms to employees. Automatically subtract garnishments from wages Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (267) 4.2 Based on 267 reviews ## Pricing Value for money 3.9 (228) ### Starting price Free trial not available Value for money 3.9 (228) 3.9 Based on 228 reviews ## Integrations [ ADP SmartCompliance](https://www.capterra.com/p/226192/ADP-SmartCompliance/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (235) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (235) 4.0 Based on 235 reviews ## User reviews Overall rating 4.3 Based on 267 reviews Filter by rating 5(134) 4(91) 3(29) 2(10) 1(3) Mentioned topic Sorted by most recent MF Meaghan F. Payroll Manager Education Management ### "Payroll Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2026 Its been great! I do really like working with ADP comprehensive services! They take things off my plate as needed. Pros I like that you get a dedicated service rep who walks with you through all payroll, benefits and other issues. Cons Sometimes if your Comp Rep doesn't know something it takes some time to get to a solution that would work best for your company. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) I switched companies therefore I went from Paycom to ADP WFN Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor July 24, 2026 Thanks, Meaghan, Your kind words about a dedicated service representative means so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. TH Tracy H. HR Manager Health, Wellness and Fitness ### "Nothing is perfect, but this shines where it matters most" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 July 2, 2026 While there are areas of the platform that could be improved, having a single system to manage core HR and payroll functions has reduced administrative burden and helped us maintain compliance with payroll tax and employment requirements. Pros ADP Comprehensive Services has helped us centralize payroll, employee records, benefits administration, and timekeeping into a single system. The biggest benefit has been payroll processing—it's accurate, reliable, and gives us confidence that employees are paid correctly and on time. The Comprehensive Services model also provides access to HR, payroll, and compliance professionals who can answer questions and help us navigate complex employment issues, which has been a valuable resource for our team. Cons Where the platform falls short is in its overall user experience and HR functionality. Reporting is powerful but often feels bloated and difficult to navigate, making it challenging to quickly find the information you need. There is no effective way to track employee interactions or maintain a comprehensive employee relations history within the system. Leave management also requires additional paid modules, which can be disappointing if you're expecting a more complete HR solution out of the box. The learning management options are limited and feel outdated compared to other platforms, and the chat support has not been particularly helpful in our experience. Most issues ultimately require a phone call or support ticket to reach someone who can resolve the problem. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Inaccurate billing, poor reporting, terrible service Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor July 10, 2026 Thank you, Tracy, for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that ADP’s centralized solution helps support your HR needs and makes managing day-to-day responsibilities easier. We’re also grateful for your honest feedback. Insights like yours are invaluable as we continue to enhance our products and services and deliver the best possible experience for our clients. Thank you for your partnership and trust in ADP. We look forward to continuing to support your team's success. Mallory W. Human Resources Manager Information Technology and Services ### "Great Support That Makes a Real Difference" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 16, 2026 Their expertise has helped streamline processes, reduce administrative stress, and ensure confidence in benefits, payroll, and compliance. Having a trusted resource to turn to has made a noticeable difference in our day‑to‑day operations. Pros ADP’s Comprehensive Services has been a valuable partner for our team, providing reliable support, knowledgeable guidance, and responsive service Cons There is not a bank of resumes to review for open positions like on Indeed and LinkedIn. I believe this would be a game changer for the recruiting aspect. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor April 20, 2026 Thanking you again, Mallory, for taking the time to leave such a positive review! We’re happy to hear that you are having a great experience with us, especially with support. Your honest feedback is invaluable, and we appreciate you sharing your review. LB Lisa B. Payroll Manager Mechanical or Industrial Engineering ### "Superior Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 19, 2026 Still use the product everyday and they are constantly rolling out updates. I also trust in their compliance aspect which gives me room to breathe a bit. Pros ADP reporting is one of my favorite parts about the platform. They spit out in either pdf or excel or csv formatting. The excel sheets are the easiest to use and the Field Grabber option for simple reports is fast and easy. Cons Wish people missing their assigned shifts was a bit easier to find, read, evaluate. I also wish as they updated their platform, we were informed prior to the updates, to give us a heads up about the new experience. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reasons for choosing ADP Comprehensive Services Pre-existing relationships with ADP from former companies, ease of reporting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User People Operations Generalist Non-Profit Organization Management ### "Needs a better system for support." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 January 15, 2026 Overall my experience with ADP comprehensive services is ookay. Unfortunately, the issue with contacting them is a huge issue. I would much rather be able to communicate via email or a chat. Pros What I like the most about ADP comprehensive services is the ability for it to manage our taxes owed to each state for us. Cons What I like least about ADP comprehensive services is the support portal. I submit a request and every time, they try to call me without asking/scheduling a time first or they send a "secure" message that is really inconvenient to open. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor February 27, 2026 Thank you for your honest review. We are disappointed to learn about the support portal. We aim to provide the best service possible, and your feedback is invaluable. Please reach out to us directly at clientfeedback@adp.com so we can discuss your concerns in more detail. We appreciate the partnership! BM Bridget M. Benefits Manager Government Administration ### "ADP Comp Services Review 2025" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 26, 2025 So far so good. I've used in the past as well as currently and the services has been far exceptional. Pros All of the core services are bundled together and this makes it more value for the money. The employee management is better as well. Cons Some lag in timely and responsiveness from the customer service team. There has been some disconnects from one representative to another Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TA Thomas A. CHRO Banking ### "Big Fan of ADP Comp Services!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 24, 2025 I'm a huge fan of the module. Now I don't have to hire an extra FTE as ADP is my payroll department. Their technology is top notch too on the other modules else yes such as Compensation, Recruiting, Leave Management and Benefits. Everything ties together nicely! Pros My favorite thing about ADP Comprehensive Services is the time that it gives back to me! Instead of spending time on payroll and compliance, ADP serves as my payroll department. It allows me to concentrate on strategic initiatives rather than the minutiae. Cons Some of the custom reports are difficult to set up. It may be more of a user issue though as I'm not the best at that sort of thing. Switched from [PrismHR](https://www.capterra.com/p/187705/PrismHR/) Needed more functionality and a better user interface Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Reasons for choosing ADP Comprehensive Services More services and better integration. Also we were able to negotiate a better price. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. KC Kelsey C. Office Manager Construction ### "Love this product!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 10, 2025 I have loved ADP Comprehensive Services thus far. I have been using it for 6 months and it has helped a lot with our HR needs including but not limited to taxes and benefit onboarding. Pros I love the HR support ADP Comprehensive Services provides. I also loved how easy it was to set up a wage garnishment case, and then my support team did the rest of the work for me! Cons I dont like having to report our payroll to a third party and then they process the payroll for approval. I like having full control- however we have not had many errors- this is more so just preference! Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) ADP had more areas for support as our company grows. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. RK Ron K. HCM Consultant Paper & Forest Products ### "A Reliable HR Partner for Businesses of All Sizes" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 24, 2025 ADP Comprehensive Services helps us manage complex HR tasks like payroll, benefits administration, compliance, and employee support all in one platform. This has significantly reduced manual work, improved accuracy, and ensured we stay compliant with ever-changing regulations—freeing up time for our team to focus on strategic initiatives. Pros As an HR practitioner, finding the right technology to streamline processes and improve efficiency is a top priority. ADP’s Comprehensive Services product has been a valuable tool for our team. It offers a well-rounded solution that covers everything from payroll processing to benefits administration, compliance management, and beyond. The platform is user-friendly and integrates seamlessly with our existing systems, which is a huge time-saver. One of the standout features is the excellent customer support. ADP's support team is always available to assist with any questions or issues, ensuring we can quickly address any challenges that arise. The service is timely and knowledgeable, which gives me peace of mind knowing that there’s always someone I can turn to. In terms of functionality, ADP delivers on its promises. Payroll processing is smooth and reliable, and the benefits management tools are intuitive. We’ve also found the compliance tools to be incredibly useful in keeping up with ever-changing regulations, especially when it comes to taxes and leave laws. However, no system is perfect. While the platform is comprehensive, there can be a bit of a learning curve when navigating some of the more advanced features. Additionally, pricing can be on the higher side for smaller businesses, so it’s something to consider based on your company's size and needs. Overall, ADP's Comprehensive Services has been a game-changer for us, and I highly recommend it for businesses looking to centralize HR functions and ensure compliance. If you’re on the fence, the value it provides in terms of time savings, accuracy, and support makes it worth considering. Cons While ADP’s Comprehensive Services offers a wide range of features, the platform can have a steep learning curve and be somewhat costly, particularly for smaller businesses. There are occasional system glitches, and some customization options are limited, though customer support is generally helpful, if sometimes slow during peak times. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CJ Carla J. Chief People Officer Non-Profit Organization Management ### "Chief People Officer" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 September 18, 2025 at first the services with the payroll team was rocky at best, but with some complaints we ended up with a team that is working to ensure that we have top notch services. Pros I like that all tools are in one package, and you do not have to go to different applications to complile information Cons That doing implementation, all functions are not set up to completion. Such as: project management & recruiting. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. 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