--- title: "ADP Comprehensive Services Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ADP Comprehensive Services Software - reviews, pricing plans, popular comparisons to other Human Resources products and more." source_url: "https://www.capterra.com/p/175840/ADP-Comprehensive-Services/" page_type: "product" language: "en" --- # ADP Comprehensive Services Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ADP Comprehensive Services ## What is ADP Comprehensive Services? Optimize the people side of your business. Our intuitive, all-in-one platform that scales alongside you matched with the partnership and best practices of a committed team of professionals will help make it easier to manage your people and tasks. You can rethink your HR processes with the support of a scalable solution and a proactive strategic advisor, employee phone support and access to specialists for technology support, open enrollment, health care annual reporting and more. And with the availability of additional services, such as recruitment and performance technologies, enhanced learning options, and more, you can customize the agile, high-performing HR department that your business needs to keep employees engaged. ## What is ADP Comprehensive Services used for? [Payroll](https://www.capterra.com/payroll-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[Onboarding](https://www.capterra.com/onboarding-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 269 user reviews Reviews sentiment Positive 84% Neutral 11% Negative 5% Pros & cons Comprehensive payroll and compliance management Intuitive and accessible user experience Frequent technical glitches and delays ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Talent Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ADP Comprehensive Services?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.adp.com/&name=ADP Comprehensive Services) Rating Breakdown 4.3 +− Features4.2 Value for Money4.0 Ease of Use4.2 Customer Service4.0 Rating Breakdown 4.3 Features4.2 Value for Money4.0 Ease of Use4.2 Customer Service4.0 ## ADP Comprehensive Services Reviewers Verdict Updated August 2026 AI summary - ADP Comprehensive Services best suits HR, payroll, and finance teams at small to midsize organizations needing unified workforce management. - Its main advantage is the dedicated team support, which many reviewers find adds reliability and expertise to payroll and HR processes. - Day to day, it helps companies reduce administrative time, improve payroll accuracy, and keep employee information organized in one place. - Buyers should weigh a few practical considerations: some users report system complexity, clunky navigation, reporting challenges, and higher costs for smaller businesses. - It fits organizations seeking expert-backed payroll and HR support, but may frustrate those needing simpler workflows or more intuitive custom reporting. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ADP Comprehensive Services 4.3 (269) VS. [4.9 (4,309)](https://www.capterra.com/p/205015/Deel/reviews/) Starting Price Contact vendor Starting Price $5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (269) Ease Of Use 4.8 (4,309) Value For Money 4.0 (230) Value For Money 4.7 (3,957) Customer Service 4.0 (237) Customer Service 4.7 (4,058) ## ADP Comprehensive Services alternatives Highest Rated [4.9 (4,871)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (1,932)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.4 (1,395)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.3 (3,074)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/alternatives/) ## FAQs about ADP Comprehensive Services Overview ### What problems does ADP Comprehensive Services solve? ADP Comprehensive Services solves payroll complexity, compliance risk, and fragmented HR workflows by centralizing payroll, benefits, timekeeping, employee records, and reporting in one system. HR teams, payroll administrators, finance staff, and growing businesses benefit most by reducing manual adjustments, improving pay accuracy, and getting expert help with tax filings and regulatory changes. Answer based on 131 reviews Overview ### Which roles and teams benefit most from ADP Comprehensive Services? ADP Comprehensive Services is most used by HR teams, payroll professionals, and finance leaders who manage employee records, payroll accuracy, benefits administration, and compliance. HRIS managers and office administrators rely on it to streamline workforce data and reporting, while directors and executives use it to improve oversight, reduce administrative burden, and support operational planning. Answer based on 268 reviews Overview ### What company size and industries is ADP Comprehensive Services built for? ADP Comprehensive Services is built for small businesses first, with 51% of reviewers from small companies, and for non-profit organizations, its top industry at 8%. It serves businesses with 25 to 5,000 employees across nearly every industry, with additional concentration in hospital and health care at 5% and construction at 4%. Answer based on 268 reviews Features and Usability ### What are the key features of ADP Comprehensive Services? ADP Comprehensive Services includes core payroll management with direct deposit, payroll reporting, and tax compliance, plus time and attendance tracking and employee self service. Differentiating features include benefits administration, 401(k) tracking, customizable reporting and analytics, onboarding, and centralized employee records with document management and case tracking. Answer based on 124 reviews Integrations ### Which third-party tools and platforms does ADP Comprehensive Services integrate with? ADP Comprehensive Services integrates with Workday HCM, Sage Accounting, Attendance Counts, and AcquireTM. It also connects with ADP SmartCompliance in the official catalog. These integrations support payroll data imports, general ledger transfers, attendance tracking, and importing candidate hiring information from an ATS into ADP. Answer based on 31 reviews Getting Started and Support ### How easy is it to onboard and train a team on ADP Comprehensive Services? ADP Comprehensive Services offers in-person training, live online sessions, webinars, documentation, and videos. Most users describe onboarding as manageable, especially for payroll tasks and teams with similar HRIS experience. Admins and new HR users often need more time for setup, reporting, and feature changes, and some find the volume or quality of training uneven. Answer based on 49 reviews Getting Started and Support ### What customer support options does ADP Comprehensive Services offer, and how do users rate the experience? ADP Comprehensive Services offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as helpful, responsive, and stronger when working with dedicated representatives. Common complaints include slow ticket resolution, long phone waits, uneven expertise across agents, communication barriers, and inconsistent experiences between teams. Answer based on 124 reviews Features and Usability ### How well does ADP Comprehensive Services manage employee info? ADP Comprehensive Services keeps employee records, pay details, benefits, and job information in one place for easier access. HR teams, managers, and employees like the self-service tools and centralized profiles, though some businesses find navigation clunky, search inconsistent, and certain employee history or editing features too limited. Answer based on 44 reviews Features and Usability ### How well does ADP Comprehensive Services handle payroll and taxes? ADP Comprehensive Services handles payroll processing, tax tasks, pay stubs, and compliance work in a centralized system. Payroll teams and employees value easier wage access, reporting, and behind-the-scenes tax support, while some administrators find workflows slower than expected, time tracking frustrating, and support uneven when corrections or special cases arise. Answer based on 43 reviews ## Who uses ADP Comprehensive Services? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive payroll and compliance management 82% positive reviews out of 60 Most reviewers describe payroll as streamlined, accurate, and compliant, reducing manual work and administrative stress. Mallory W. Human Resources Manager, 201 - 500 employees. "Their expertise has helped streamline processes, reduce administrative stress, and ensure confidence in benefits, payroll, and compliance." Frequent technical glitches and delays 61% negative reviews out of 46 Most reviewers report bugs and issues, including system errors, slow resolutions, and unreliable platform performance. Britta B. Director of Finance, 51 - 200 employees. "It is sometimes time consuming and a lengthier process to solve problems and find/fix the reasons behind some calculation errors or other issues that randomly appear." Intuitive and accessible user experience 78% positive reviews out of 54 Most reviewers indicate ease of use, with a user-friendly interface simplifying navigation and daily tasks. Michelle C. Human Resource Manager, 1,001 - 5,000 employees. "The user-friendly interface ensures that both HR professionals and employees can navigate the system with ease, making administrative tasks much less cumbersome" ## Features AI summary Based on 14,356 Human Resources reviews Capterra reviewers say these are the Human Resources features buyers focus on most: - **Employee Management** (**43%** of reviewers rated this feature as critical) - **Payroll Management** (**59%**) - **HR Management** (**45%**) ADP Comprehensive Services supports all three top-priority features: **Employee Management**, **Payroll Management**, and **HR Management**. Together, these capabilities help businesses maintain accurate employee records, process payroll correctly, and manage core HR tasks in one system, allowing teams to save time, reduce administrative work, and keep day-to-day workforce operations organized. Employee Management 4.0 (28) 85.71% of 28 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Payroll Management 4.3 (124) 96.77% of 124 reviewers that rated this feature as important or highly important This aspect helps you process payroll efficiently and accurately. Reviewers appreciate its user-friendly interface, strong support, and reliability, though some say manual steps are sometimes required and that certain functions could be more intuitive. HR Management 4.2 (59) 91.53% of 59 reviewers that rated this feature as important or highly important Automates core HR functions such as talent management, employee evaluation and learning management Employee Database 4.3 (110) 86.36% of 110 reviewers that rated this feature as important or highly important You benefit from a centralized, user-friendly database that stores all employee information for easy access and reporting. Some reviewers find it efficient for daily HR tasks, though a few mention it can be cumbersome and wish for better workflow integration. Time Off Management 4.0 (27) 103.70% of 27 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests Direct Deposit 4.8 (81) 90.12% of 81 reviewers that rated this feature as important or highly important With this capability, you can ensure employees receive pay quickly and securely. Reviewers appreciate how easy it is to set up, the convenience of self-service changes, and that nearly all employees use it, eliminating paper checks and reducing errors. ADP Comprehensive Services 71 features ### All Features - 401(k) Tracking: Track 401(k) participant contributions and employer match - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Benefits Administration Outsourcing: Delegate benefits administration to third party vendors - Benefits Dashboard: Use a dashboard to view benefits that are selected by employees or offered by employers - Benefits Management: Record employee's benefit plans and selections throughout career progression - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Career Development: Process of enhancing skills & experiences for continuous professional growth & advancement - Check Printing: Print paychecks issued to confirm payment of wages or salary - COBRA Administration: Manage mandated benefit continuation for employees who no longer work for the company for a limited time period - Compensation Management: Manages compensation such as salary, bonus, and benefits processes, aligning with policies - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Direct Deposit: With this capability, you can ensure employees receive pay quickly and securely. Reviewers appreciate how easy it is to set up, the convenience of self-service changes, and that nearly all employees use it, eliminating paper checks and reducing errors. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Forms: Digital forms that are shared and accessed online - Employee Benefits Administration: Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks - Employee Database: You benefit from a centralized, user-friendly database that stores all employee information for easy access and reporting. Some reviewers find it efficient for daily HR tasks, though a few mention it can be cumbersome and wish for better workflow integration. - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Self Service: Gateway through which employees can access the system - FMLA Administration: Track employee time off under the family and medical leave act (FMLA) - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Internal Talent Mobility: Movement of employees across roles within the same company - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Leave Tracking: Manage and track employee attendance - Multi-Country: Pay employees in multiple countries using correct currencies and correct tax deduction amounts - Multi-State: Pay employees in multiple states with correct tax deduction amounts in each - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Benefits Enrollment: Select benefits and provide information needed to participate in a benefit via an online portal - Orientation Workflow Management: Create orientation programs for new employees or students - Payroll Management: This aspect helps you process payroll efficiently and accurately. Reviewers appreciate its user-friendly interface, strong support, and reliability, though some say manual steps are sometimes required and that certain functions could be more intuitive. - Payroll Outsourcing: Delegate payroll processing to third party vendors - Payroll Reporting: ADP Comprehensive Services offers a wide range of customizable and accurate payroll reports. Users think reports are easy to generate, download, and read, though some mention occasional compatibility issues and wish for even more flexibility in custom reporting. - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Real-Time Reporting: Active reporting of data and metrics - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sick Leave Tracking: Track and manage sick leave time - Succession Planning: Planning, tracking and developing internal talent for future key position filling - Talent Management: Integrate with Talent Managment software to better track learners progress and training sessions - Tax Compliance: It gives you peace of mind by handling payroll taxes accurately and on time. Reviewers indicate they value ADP’s expertise in managing tax filings, staying current with regulations, and providing support for multi-state compliance, though some mention slow support response. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - W-2 Preparation: Automatically create and distribute W-2/1099 tax forms to employees. - Wage Garnishment: Automatically subtract garnishments from wages - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (269) 4.2 Based on 269 reviews ## Pricing Value for money 4.0 (230) ### Starting price Free trial not available Value for money 4.0 (230) 4.0 Based on 230 reviews ## Integrations [ ADP SmartCompliance](https://www.capterra.com/p/226192/ADP-SmartCompliance/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (237) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (237) 4.0 Based on 237 reviews ## User reviews Overall rating 4.3 Based on 269 reviews Filter by rating 5(136) 4(91) 3(29) 2(10) 1(3) Mentioned topic Sorted by most recent AN Anonymous User HRG Logistics and Supply Chain ### "Strong HR & Payroll Support With a Few Areas for Improvement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2026 Overall, we've had a positive experience with ADP Comprehensive Services. The platform has helped simplify payroll administration and provided valuable HR support when needed. The service team is knowledgeable, professional, and generally easy to work with. Like any large provider, there are occasional challenges, but the benefits and support offered through the program have outweighed those issues. I would recommend ADP Comprehensive Services to organizations looking for a combination of payroll processing, HR support, and compliance assistance. Pros ADP Comprehensive Services has been a great partner for payroll and HR support. The payroll process is reliable, accurate, and easy to manage, which helps reduce administrative work for our team. I also appreciate having access to HR professionals who can provide guidance on employee relations, compliance, and day-to-day HR questions. Their customer service team is responsive, and the platform gives employees convenient access to pay information, tax forms, and benefits resources. Overall, it has helped streamline several HR and payroll processes and allowed us to focus more on supporting employees and the business Cons While the service is very strong overall, there can be occasional delays when resolving more complex issues that require involvement from multiple teams. Some reports and system configurations are not always as flexible as we'd like, and certain tasks can take longer than expected to implement. Communication during issue resolution could also be more proactive at times. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Switched Employers using ADP. ADP was already implemented. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 11, 2026 Thank you for your feedback! We're glad ADP Comprehensive Services has helped streamline your payroll and HR processes and that you've found our support teams knowledgeable and responsive. We also appreciate your feedback on issue resolution and reporting flexibility, and we'll share it with our teams as we continue to improve. Thank you for your recommendation and partnership! Elizabeth R. People and Culture Manager Automotive ### "ADP is wonderful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 17, 2026 My overall experience with ADP Comprehensive Services has been great. I enjoy working with professionals who have learned my business and taken the time to get to know me. Pros ADP Comprehensive services is wonderful software that is inclusive. The reporting, payroll and training features saves me a lot of time and helps keep everything in one place. Cons I have no major complaints. If I had to say something, I would say that say that the different tiers of service can be frustrating. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reasons for choosing ADP Comprehensive Services Price and ease of use. ADP has a good product. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor August 21, 2026 Thank you, Elizabeth, for taking the time to share your experience. We’re delighted to hear that you’ve had a great experience with us, particularly with the time savings. Your feedback is incredibly valuable, and we truly appreciate you taking the time to share your wonderful experience. Thank you for your trust and partnership—we look forward to continuing to support your success and delivering the high level of service you expect from us. MF Meaghan F. Payroll Manager Education Management ### "Payroll Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2026 Its been great! I do really like working with ADP comprehensive services! They take things off my plate as needed. Pros I like that you get a dedicated service rep who walks with you through all payroll, benefits and other issues. Cons Sometimes if your Comp Rep doesn't know something it takes some time to get to a solution that would work best for your company. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) I switched companies therefore I went from Paycom to ADP WFN Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor July 24, 2026 Thanks, Meaghan, Your kind words about a dedicated service representative means so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. TH Tracy H. HR Manager Health, Wellness and Fitness ### "Nothing is perfect, but this shines where it matters most" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 July 2, 2026 While there are areas of the platform that could be improved, having a single system to manage core HR and payroll functions has reduced administrative burden and helped us maintain compliance with payroll tax and employment requirements. Pros ADP Comprehensive Services has helped us centralize payroll, employee records, benefits administration, and timekeeping into a single system. The biggest benefit has been payroll processing—it's accurate, reliable, and gives us confidence that employees are paid correctly and on time. The Comprehensive Services model also provides access to HR, payroll, and compliance professionals who can answer questions and help us navigate complex employment issues, which has been a valuable resource for our team. Cons Where the platform falls short is in its overall user experience and HR functionality. Reporting is powerful but often feels bloated and difficult to navigate, making it challenging to quickly find the information you need. There is no effective way to track employee interactions or maintain a comprehensive employee relations history within the system. Leave management also requires additional paid modules, which can be disappointing if you're expecting a more complete HR solution out of the box. The learning management options are limited and feel outdated compared to other platforms, and the chat support has not been particularly helpful in our experience. Most issues ultimately require a phone call or support ticket to reach someone who can resolve the problem. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Inaccurate billing, poor reporting, terrible service Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor July 10, 2026 Thank you, Tracy, for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that ADP’s centralized solution helps support your HR needs and makes managing day-to-day responsibilities easier. We’re also grateful for your honest feedback. Insights like yours are invaluable as we continue to enhance our products and services and deliver the best possible experience for our clients. Thank you for your partnership and trust in ADP. We look forward to continuing to support your team's success. Mallory W. Human Resources Manager Information Technology and Services ### "Great Support That Makes a Real Difference" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 16, 2026 Their expertise has helped streamline processes, reduce administrative stress, and ensure confidence in benefits, payroll, and compliance. Having a trusted resource to turn to has made a noticeable difference in our day‑to‑day operations. Pros ADP’s Comprehensive Services has been a valuable partner for our team, providing reliable support, knowledgeable guidance, and responsive service Cons There is not a bank of resumes to review for open positions like on Indeed and LinkedIn. I believe this would be a game changer for the recruiting aspect. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor April 20, 2026 Thanking you again, Mallory, for taking the time to leave such a positive review! We’re happy to hear that you are having a great experience with us, especially with support. Your honest feedback is invaluable, and we appreciate you sharing your review. LB Lisa B. Payroll Manager Mechanical or Industrial Engineering ### "Superior Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 19, 2026 Still use the product everyday and they are constantly rolling out updates. I also trust in their compliance aspect which gives me room to breathe a bit. Pros ADP reporting is one of my favorite parts about the platform. They spit out in either pdf or excel or csv formatting. The excel sheets are the easiest to use and the Field Grabber option for simple reports is fast and easy. Cons Wish people missing their assigned shifts was a bit easier to find, read, evaluate. I also wish as they updated their platform, we were informed prior to the updates, to give us a heads up about the new experience. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reasons for choosing ADP Comprehensive Services Pre-existing relationships with ADP from former companies, ease of reporting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User People Operations Generalist Non-Profit Organization Management ### "Needs a better system for support." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 January 15, 2026 Overall my experience with ADP comprehensive services is ookay. Unfortunately, the issue with contacting them is a huge issue. I would much rather be able to communicate via email or a chat. Pros What I like the most about ADP comprehensive services is the ability for it to manage our taxes owed to each state for us. Cons What I like least about ADP comprehensive services is the support portal. I submit a request and every time, they try to call me without asking/scheduling a time first or they send a "secure" message that is really inconvenient to open. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor February 27, 2026 Thank you for your honest review. We are disappointed to learn about the support portal. We aim to provide the best service possible, and your feedback is invaluable. Please reach out to us directly at clientfeedback@adp.com so we can discuss your concerns in more detail. We appreciate the partnership! BM Bridget M. Benefits Manager Government Administration ### "ADP Comp Services Review 2025" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 26, 2025 So far so good. I've used in the past as well as currently and the services has been far exceptional. Pros All of the core services are bundled together and this makes it more value for the money. The employee management is better as well. Cons Some lag in timely and responsiveness from the customer service team. There has been some disconnects from one representative to another Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TA Thomas A. CHRO Banking ### "Big Fan of ADP Comp Services!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 24, 2025 I'm a huge fan of the module. Now I don't have to hire an extra FTE as ADP is my payroll department. Their technology is top notch too on the other modules else yes such as Compensation, Recruiting, Leave Management and Benefits. Everything ties together nicely! Pros My favorite thing about ADP Comprehensive Services is the time that it gives back to me! Instead of spending time on payroll and compliance, ADP serves as my payroll department. It allows me to concentrate on strategic initiatives rather than the minutiae. Cons Some of the custom reports are difficult to set up. It may be more of a user issue though as I'm not the best at that sort of thing. Switched from [PrismHR](https://www.capterra.com/p/187705/PrismHR/) Needed more functionality and a better user interface Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Reasons for choosing ADP Comprehensive Services More services and better integration. Also we were able to negotiate a better price. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. KC Kelsey C. Office Manager Construction ### "Love this product!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 10, 2025 I have loved ADP Comprehensive Services thus far. I have been using it for 6 months and it has helped a lot with our HR needs including but not limited to taxes and benefit onboarding. Pros I love the HR support ADP Comprehensive Services provides. I also loved how easy it was to set up a wage garnishment case, and then my support team did the rest of the work for me! Cons I dont like having to report our payroll to a third party and then they process the payroll for approval. I like having full control- however we have not had many errors- this is more so just preference! Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) ADP had more areas for support as our company grows. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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