--- title: "ADP Comprehensive Services Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ADP Comprehensive Services the right Human Resources solution for you? Explore 269 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/" page_type: "reviews" language: "en" --- ADP Comprehensive Services 4.3 (269) [View alternatives](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of ADP Comprehensive Services Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews TH Tracy H HR ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “While there are areas of the platform that could be improved, having a single system to manage core HR and payroll functions has reduced administrative burden and helped us maintain compliance with payroll tax and employment requirements.“ July 2, 2026 TH Tracy H HR ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “There is no effective way to track employee interactions or maintain a comprehensive employee relations history within the system.“ July 2, 2026 TH Tracy H HR ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “ADP Comprehensive Services has helped us centralize payroll, employee records, benefits administration, and timekeeping into a single system.“ July 2, 2026 TH Tracy H HR ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “The learning management options are limited and feel outdated compared to other platforms, and the chat support has not been particularly helpful in our experience.“ July 2, 2026 Mallory W Human Resources ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “Their expertise has helped streamline processes, reduce administrative stress, and ensure confidence in benefits, payroll, and compliance.“ April 16, 2026 LW Laura W People CoordinatorBuilding Materials, 51 - 200 employeesUsed the software for: Less than 6 months. “ADP can be difficult to navigate, especially for us as we have a lot of manufacturing colleagues who struggle to operate these different systems.“ December 20, 2024 RK Ron K HCM ConsultantPaper & Forest Products, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It offers a well-rounded solution that covers everything from payroll processing to benefits administration, compliance management, and beyond.“ September 24, 2025 TA Thomas A CHROBanking, 201 - 500 employeesUsed the software for: More than 2 years. “Some of the custom reports are difficult to set up. “ December 24, 2025 ## Showing most helpful reviews Showing 1-25 of 269 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mallory W. Human Resources Manager Information Technology and Services Used the software for: 6-12 months ### "Great Support That Makes a Real Difference" April 16, 2026 5.0 Their expertise has helped streamline processes, reduce administrative stress, and ensure confidence in benefits, payroll, and compliance. Having a trusted resource to turn to has made a noticeable difference in our day‑to‑day operations. Pros ADP’s Comprehensive Services has been a valuable partner for our team, providing reliable support, knowledgeable guidance, and responsive service Cons There is not a bank of resumes to review for open positions like on Indeed and LinkedIn. I believe this would be a game changer for the recruiting aspect. Review Source Response from ADP April 20, 2026 Thanking you again, Mallory, for taking the time to leave such a positive review! We’re happy to hear that you are having a great experience with us, especially with support. Your honest feedback is invaluable, and we appreciate you sharing your review. RK Ron K. HCM Consultant Paper & Forest Products Used the software for: 1-2 years ### "A Reliable HR Partner for Businesses of All Sizes" September 24, 2025 4.0 ADP Comprehensive Services helps us manage complex HR tasks like payroll, benefits administration, compliance, and employee support all in one platform. This has significantly reduced manual work, improved accuracy, and ensured we stay compliant with ever-changing regulations—freeing up time for our team to focus on strategic initiatives. Pros As an HR practitioner, finding the right technology to streamline processes and improve efficiency is a top priority. ADP’s Comprehensive Services product has been a valuable tool for our team. It offers a well-rounded solution that covers everything from payroll processing to benefits administration, compliance management, and beyond. The platform is user-friendly and integrates seamlessly with our existing systems, which is a huge time-saver. One of the standout features is the excellent customer support. ADP's support team is always available to assist with any questions or issues, ensuring we can quickly address any challenges that arise. The service is timely and knowledgeable, which gives me peace of mind knowing that there’s always someone I can turn to. In terms of functionality, ADP delivers on its promises. Payroll processing is smooth and reliable, and the benefits management tools are intuitive. We’ve also found the compliance tools to be incredibly useful in keeping up with ever-changing regulations, especially when it comes to taxes and leave laws. However, no system is perfect. While the platform is comprehensive, there can be a bit of a learning curve when navigating some of the more advanced features. Additionally, pricing can be on the higher side for smaller businesses, so it’s something to consider based on your company's size and needs. Overall, ADP's Comprehensive Services has been a game-changer for us, and I highly recommend it for businesses looking to centralize HR functions and ensure compliance. If you’re on the fence, the value it provides in terms of time savings, accuracy, and support makes it worth considering. Cons While ADP’s Comprehensive Services offers a wide range of features, the platform can have a steep learning curve and be somewhat costly, particularly for smaller businesses. There are occasional system glitches, and some customization options are limited, though customer support is generally helpful, if sometimes slow during peak times. Review Source NQ Nadia Q. Admin and Finance manager Retail Used the software for: 2+ years ### "Adp Payroll" March 20, 2025 3.0 We have the service for 19 years, and change to paycom, the diference in price and service its 150% more efective Pros I like the friendly platoform but need more tutorials videos for users Cons The agent are not good response, there its not personal service, multiple contacts Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Personal costumer service, quick response Review Source CJ Carla J. Chief People Officer Non-Profit Organization Management Used the software for: 1-2 years ### "Chief People Officer" September 18, 2025 4.0 at first the services with the payroll team was rocky at best, but with some complaints we ended up with a team that is working to ensure that we have top notch services. Pros I like that all tools are in one package, and you do not have to go to different applications to complile information Cons That doing implementation, all functions are not set up to completion. Such as: project management & recruiting. Review Source BM Bridget M. Benefits Manager Government Administration Used the software for: 2+ years ### "ADP Comp Services Review 2025" December 26, 2025 5.0 So far so good. I've used in the past as well as currently and the services has been far exceptional. Pros All of the core services are bundled together and this makes it more value for the money. The employee management is better as well. Cons Some lag in timely and responsiveness from the customer service team. There has been some disconnects from one representative to another Review Source SL Stacy L. VP People Operations Hospital & Health Care Used the software for: 2+ years ### "ADP works for our needs" March 21, 2025 4.0 Overall, I am satisfied with the services. Pros The thing I like most is all the tools available on learn. I have really utilized this service for my management staff, Cons When there is an issue and having to either create a case or work with customer service. It is a hit or miss. The expectation to partake in the resolution can sometimes be unrealistic. For example, I was sharing an employee of mine had an issue and I didn't mind a little back and forth ensuring the issue was understood but it was crazy. Finally, I just said forget it. I have a job that I need to attend to. We will figure out work around. Review Source DG Denise G. HR and Payroll Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Excellent Service" March 24, 2025 5.0 ADP has been able to provide Us Excellent assistance ensuring efficient business operation. Pros Our company is able to benefit from your diverse group of experts specifically from Payroll, Reporting and compliance specialists ensuring regulatory adherences and prompt solution. Cons Sometimes timing with smart compliance issues but over all is not much of a bid deal. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Not sure, decision was made prior to me. Review Source MH Mary H. HR Manager Oil & Energy Used the software for: 2+ years ### "My ADP Comprehensive Services " March 20, 2025 5.0 While I greatly appreciate the overall quality and effectiveness of your comprehensive services, I have encountered challenges when seeking assistance, particularly with response times and accessibility. I find communication challenging due to language barriers. Pros Expert support, streamlined payroll, employee self-service, benefits administration. The platform includes tools for HR, payroll, benefits, and compliance, offering a unified system for managing workforce needs. Cons Cost, complexity, customer support and integration challenges. Review Source SO Sean O. HR Manager Maritime Used the software for: 2+ years ### "ADP Feedback review" March 20, 2025 4.0 We have had ADP since 2015. We are very happy with the service provided. The technology is user friendly and if we have issues ADP's response time is very good and we've always resolved the problems. Pros Always able to get through and get problems/issues resolved. ADP is also very good at feedback after resolution. Cons I do not have any concerns about ADP and our service. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) better technology and access to tax services Review Source TB Theresa B. HR Manager Medical Practice Used the software for: 2+ years ### "A+ to ADP Comprehensive Services" March 24, 2025 5.0 I have had great experience with this service for over three years now. Pros Navigating through the panels become easier. Cons Why I didn't use them before in my earlier career as a HR Partner Review Source DP Dinah P. VP of HR Wine and Spirits Used the software for: 2+ years ### "Why not ADP Comprehensive Services?!" August 20, 2024 5.0 Very satisfied. I've been both a practitioner and employee user for 9+ years. I've seen other HRIS platforms but they over deliver their products and feels ingenuine whereas ADP has proven their product capabilities. Pros The service team experience. They partner with you to come to a solution and leave no task unfinished. Cons Not much to say in terms of cons, however, it will be nice to have an "Approve My Check" feature. Not only does the employee approve his/her timecard hours, but also the earnings associated. This will greatly assist employers from costly PAGA claims. It would be an added feature for the employee to confirm they are being paid correctly. Also, the platform could use a refresh for a modernized look and feel. Lots of information to look at on the home page and while that's a plus, the look can be overwhelming. Dashboard icons will be great. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP Comprehensive Services The product/vendor reputation. Intuitive design and navigation ease. Other vendors selling points and delivery feel ingenuine. Review Source JM Jessica M. Chief of Staff Hospital & Health Care Used the software for: 1-2 years ### "Happy Comp Services User" December 13, 2023 5.0 Overall, our experience has been extremely positive. Our costs have decreased, employee satisfaction has increased and compliance with HR and Payroll regulations has greatly improved. Pros I love how my HR and Payroll services are integrated to make everything streamlined and simpler. This significantly decreases errors and helps employees and my HR team be more efficient. Cons Some reports could be named more clearly but there is nothing that I dislike! Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) We switched for a number of reasons including cost, ease of use, service, and reporting. Review Source Response from ADP December 21, 2023 Hi Jessica, thanks for leaving us such a wonderful review. We are so glad to hear from one of our amazing Ambassadors and we are thrilled that you have loved your experience; our staff will definitely be happy to read what you wrote. We look forward to a continued partnership for years to come! TK Tammie K. Director Construction Used the software for: 2+ years ### "Choose ADP - You won't be sorry!" December 14, 2023 5.0 Excellent! Top notch team of professionals! Pros I like that I never feel alone! I have a team of resources available with the click of a button or a quick phone call. Cons Tracking of paid sick leave in the various states can be a hassle. Updating of platform when you least expect it. Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing ADP Comprehensive Services The ADP platform was so intuitive. Everything made sense. Switched from [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) We had a company merger. Moved to a new software for all to start fresh. Review Source Response from ADP December 21, 2023 Hi Tammie! Thank you so much for the review! We love hearing from our happy clients and appreciate you taking the time to write a review. We look forward to a continued partnership for years to come. As always, reach out if you need anything! EC Erika C. CFO Security and Investigations Used the software for: Less than 6 months ### "Great service" December 14, 2023 5.0 Pros Amazing implementation team, all the support, their dedication, motivation to solve all our issues/challenges. Overall: I like that i can always get a hold of customer service to help out one very topic. Cons Moving from implementation to being just a regular customer is very hard, felt like falling from the mountain top to the deep valley. Scheduling module is not up to my expectations, does not have the functionalities we need Overall: ADP has a lot of resources to help customer (Admin) to learn the system, but it is overwhelming, i keep getting several email a day, i cannot keep up. Our company does not have a dedicated HR person just for ADP tasks and instead of helping, it just makes me stressed that i have to take care of all the tasks that ADP assigns to me. Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP Comprehensive Services We chose ADP because of the expertise and customer service. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Our company is growing and we need help with multi-state compliance Review Source Response from ADP December 21, 2023 Hi Erika, thank you for taking the time to leave a review. We are so happy to have you and look forward to a continued partnership beyond implementation. We encourage you to reach out to your Implementation Manager who would be happy to assist in explaining available resources, training, etc.! JR Josette R. Sr. Payroll Specialist Computer Networking Used the software for: 2+ years ### "Sr. Payroll Specialist" March 20, 2025 5.0 I am satisfied with the one-on-one dedicated Payroll Solution Specialist, who make it possible for an easy payroll processing, updates, adjustments, amendments, GL set up in the system, etc. We can track the cases submitted and the resolution. We hold a monthly call with our Relationship Manager to discuss any system updates or standing items that could improve our business. Additionally, we receive assistance with any file feeds to our vendors. Pros We have assigned a dedicated team, who make possible for us to be in compliance and for a successful payroll. Cons Some cases could take a little longer because they have to reach out to other teams, like the tax team, or reporting team. Review Source PZ Patty Z. Payroll Specialist Renewables & Environment Used the software for: 2+ years ### "Payroll Specialist" March 20, 2025 4.0 Our experience has not always been great, but since getting \[sensitive content hidden\] as our service professional it has been great Pros The knowledgeable service team that we work with daily Cons The length of time It takes to get some payroll previews back. Review Source LR Lori R. Human Resource Machinery Used the software for: 1-2 years ### "Human Resource Manager" March 20, 2025 5.0 Good, very responsive, kept me in the loop to what was happening. Pros Easy to speak with the rep, she took a minute to understand what I was needing, but took care of my concerns, Cons Waiting is always the least favorite thing to do. Review Source LW Laura W. People Coordinator Building Materials Used the software for: Less than 6 months ### "Is ADP for you?" December 20, 2024 4.0 Overall ADP is a great system to use, as long as you have the people to set it up and continue to train all colleagues to use the system, otherwise it would become a difficult system to use and operate with. Pros I like that it's an all-in-one platform that covers so many HR and payroll functions, from payroll processing, to time and attendance tracking, as well as talent management. Cons ADP can be difficult to navigate, especially for us as we have a lot of manufacturing colleagues who struggle to operate these different systems. Review Source rE renuka E. office manager Facilities Services Used the software for: 2+ years ### "office manager" March 24, 2025 4.0 on time communication helps a lot. have used HR services a lot. Pros clear and very effective. contacted totalsource many times and was able to communicate with any representative in detail. Any rep is good. they know what they are doing. Cons do no have to clearly state this. sometimes have to wait. Review Source UN Uday N. CHRO Airlines/Aviation Used the software for: 2+ years ### "Consistently Inconsistent " August 27, 2024 2.0 Overall disappointed with the level of inconsistency at all levels. Pros They have proven to to be a valuable part of our Payroll and HR Business compliance. ADP Comprehensive Services has kept us in compliance. They really look into how you are using the services and help to level up the experience. Cons Their systems don't work well together, I wish it was a little more customizable from the client side, inconsistency in support and extending the customer support time beyond 5PM. We've had settings reversed or access removed without anyone adjusting anything, so there are occasionally some bugs that have to be worked through. Would have liked more guided set-up in some areas. Their training resources/guides can definitely use an upgrade, L&D module is very basic. Review Source Response from ADP September 20, 2024 Hi Uday. We are disappointed to hear about your experience. We would like the opportunity to talk and investigate your feedback further. If you’re interested, please email your contact info to clientfeedback@adp.com. We’ll get you in touch with the right team to help resolve your issues as quickly as possible. KS Kelly S. HR Coordinator Hospital & Health Care Used the software for: 2+ years ### "IMH review of ADP" July 30, 2024 5.0 I am very happy with ADP. I like the ease of use and I am able to reach someone to help me if I need it. Pros I think it is easy to use. Everything seems very streamlined. Cons I don't really have any complaints. If I have an issue or something that I do not know how to do, they are always very helpful over the phone. Reason for choosing ADP Comprehensive Services The product was already here when I started. Review Source LK Lorelei K. Payroll Manager Environmental Services Used the software for: 2+ years ### "Great payroll processing. " December 5, 2023 5.0 I liked the service very much. I have been with ADP on and off for over 30 years in one job or another and have always had great service. And when I look for a new position, the first question I ask is " who do you use to process the payroll". Pros I usually could speak with my representative and if he didn't know or have the answer, he got me assistance. And the fact I could speak with someone after hours if I had an issue. Cons The tax services need to provide more information when responding to a tax issue when they tell you they can't handle it. Review Source Response from ADP December 21, 2023 Hi Lorelei, thank you for the 5 star review! It is so great to hear from a long time customer, and we are so grateful for the continued partnership. If you are interested, we think you may be a great potential fit for our Reference Program. This is a fantastic way to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule: https://calendly.com/melissa-dunkerley CP Cherie P. Director of People Ops Real Estate Used the software for: 2+ years ### "ADP Comprehensive Services" December 15, 2023 5.0 Outstanding - many great systems and excellent people to help get it all done. Thank you! Pros The additional assistance by dedicated ADP representatives Cons The Tax service is excellent in many ways for a multi-tax client. However, the items that need to be fixed (frequently as a result of a state making a mistake) just takes too long with the ADP tax service -- need to be more responsive and flexible to get items fixed more timely. -- Again want to stress that the service is there and taxes are paid , but the time to get some items done needs to improve Review Source Response from ADP December 21, 2023 Hi Cherie, thank you so much for the detailed review! We appreciate your constructive feedback and will pass it over to our team. We are so glad to hear that overall, you've had an outstanding experience. If you are interested, we think you may be a great potential fit for our Reference Program. This is a fantastic way to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule: https://calendly.com/melissa-dunkerley MC Michelle C. Human Resource Manager Consumer Services Used the software for: 2+ years ### "HR Friendly System" August 20, 2024 4.0 Pros One of the standout aspects of ADP Comprehensive Services is their seamless integration of various HR functions into a single, cohesive platform. This integration has significantly streamlined our payroll processing, benefits administration, and talent management tasks. The user-friendly interface ensures that both HR professionals and employees can navigate the system with ease, making administrative tasks much less cumbersome Cons While ADP Comprehensive Services offers many benefits, there are a few areas where I felt improvements could be made. One of the primary concerns was the platform’s complexity in certain features. Despite its broad range of functionalities, some aspects of the system can be quite intricate to navigate, especially for new users. This complexity occasionally leads to longer learning curves and can be a bit overwhelming for HR teams who are not as tech-savvy. Additionally, while ADP’s customer support is generally responsive, there were instances where resolving issues took longer than expected Review Source RK Rachel K. People Partner Marketing and Advertising Used the software for: 2+ years ### "Gets the job done" May 16, 2023 2.0 I feel like ADP gets the job done and is an affordable option. For smaller companies, I see no reason for them not to use ADP for their needs. However, once you need to do more involved tasks the site quickly reveals how little capacity it has. Pros I appreciate that ADP is a pretty basic platform and most of the functions are easy to do once you know how. The customer support is usually quick to respond and helpful. Cons The platform is not intuitive or user friendly and I often cannot figure out how to do actions without guidance from an associate. Functions are never where you expect them to be, and the various site branch-offs make it even more confusing. The platform feels very outdated and not modern. Users often have issues locating documents in their own profiles. The reporting is extremely difficult to use and get the output of a clean report with exactly the specified parameters. Reason for choosing ADP Comprehensive Services I am not sure, the switch was done before I got to the company. Review Source Response from ADP June 14, 2023 Hi Rachel, thank you for your feedback and explanation here. We would like the opportunity to talk and investigate your feedback further. If you're interested, please email your contact info to clientfeedback@adp.com. We'll get you in touch with the right team to assist with training and specific questions as needed. 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