--- title: "ADP Comprehensive Services Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ADP Comprehensive Services the right Human Resources solution for you? Explore 271 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- ADP Comprehensive Services 4.3 (271) [View alternatives](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of ADP Comprehensive Services Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews TH Tracy H HR ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “While there are areas of the platform that could be improved, having a single system to manage core HR and payroll functions has reduced administrative burden and helped us maintain compliance with payroll tax and employment requirements.“ July 2, 2026 TH Tracy H HR ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “There is no effective way to track employee interactions or maintain a comprehensive employee relations history within the system.“ July 2, 2026 TH Tracy H HR ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “ADP Comprehensive Services has helped us centralize payroll, employee records, benefits administration, and timekeeping into a single system.“ July 2, 2026 TH Tracy H HR ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “The learning management options are limited and feel outdated compared to other platforms, and the chat support has not been particularly helpful in our experience.“ July 2, 2026 TH Tracy H HR ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “The biggest benefit has been payroll processing—it's accurate, reliable, and gives us confidence that employees are paid correctly and on time.“ July 2, 2026 LW Laura W People CoordinatorBuilding Materials, 51 - 200 employeesUsed the software for: Less than 6 months. “ADP can be difficult to navigate, especially for us as we have a lot of manufacturing colleagues who struggle to operate these different systems.“ December 20, 2024 DG Denise G HR and Payroll ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “Our company is able to benefit from your diverse group of experts specifically from Payroll, Reporting and compliance specialists ensuring regulatory adherences and prompt solution.“ March 24, 2025 TA Thomas A CHROBanking, 201 - 500 employeesUsed the software for: More than 2 years. “Some of the custom reports are difficult to set up. “ December 24, 2025 ## Showing most helpful reviews Showing 1-25 of 271 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mallory W. Human Resources Manager Information Technology and Services Used the software for: 6-12 months ### "Great Support That Makes a Real Difference" April 16, 2026 5.0 Their expertise has helped streamline processes, reduce administrative stress, and ensure confidence in benefits, payroll, and compliance. Having a trusted resource to turn to has made a noticeable difference in our day‑to‑day operations. Pros ADP’s Comprehensive Services has been a valuable partner for our team, providing reliable support, knowledgeable guidance, and responsive service Cons There is not a bank of resumes to review for open positions like on Indeed and LinkedIn. I believe this would be a game changer for the recruiting aspect. Review Source Response from ADP April 20, 2026 Thanking you again, Mallory, for taking the time to leave such a positive review! We’re happy to hear that you are having a great experience with us, especially with support. Your honest feedback is invaluable, and we appreciate you sharing your review. ER Elona R. Finance Officer Education Management Used the software for: 2+ years ### "Overall satisfactory" March 20, 2025 5.0 We have been using since 2016. The service was great at the beginning. It is not the same high quality as before. We are very self sufficient and that has made a difference Pros One stop for all hr needs. Dedicated representative. Cons The representative turnover. We have gone through three reps in the last 10 months Alternatives considered [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP Comprehensive Services I had a close relationship with the rep at the time. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) I had worked previously with ADP and I felt that the ADP provided a better service Review Source NQ Nadia Q. Admin and Finance manager Retail Used the software for: 2+ years ### "Adp Payroll" March 20, 2025 3.0 We have the service for 19 years, and change to paycom, the diference in price and service its 150% more efective Pros I like the friendly platoform but need more tutorials videos for users Cons The agent are not good response, there its not personal service, multiple contacts Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Personal costumer service, quick response Review Source SC Sandy C. SVP Finance Non-Profit Organization Management Used the software for: 2+ years ### "Great service partner" March 31, 2025 5.0 Overall very happy with ADP product and services Pros We have a dedicated customer relationship rep! Cons Some of the modules, such as performance reviews, aren't as flexible as we may like Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing ADP Comprehensive Services the implementation process was determined to be more streamlines Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) ADP had more integrated features and modules Review Source ML Marti L. HRIS Manager Hospital & Health Care Used the software for: 2+ years ### "Comprehensive Services is a Part of the Team" March 31, 2025 5.0 The team is very helpful and friendly. They are also very knowledgeable. They have helped us figure out some tricky issues. They are an integral part of our team. Pros There are two areas which we find particularly helpful. Having a dedicated employee assistance line in MyLife Advisors and having dedicated reps. We really appreciate the attention and expertise we get from our team. Cons I can't think of any negatives. Whenever I think I have an issue, the team manager is always there to provide clarity, feedback, and assistance. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP Comprehensive Services More able to manage the complicated set up that we needed for our business. Review Source RK Ron K. HCM Consultant Paper & Forest Products Used the software for: 1-2 years ### "A Reliable HR Partner for Businesses of All Sizes" September 24, 2025 4.0 ADP Comprehensive Services helps us manage complex HR tasks like payroll, benefits administration, compliance, and employee support all in one platform. This has significantly reduced manual work, improved accuracy, and ensured we stay compliant with ever-changing regulations—freeing up time for our team to focus on strategic initiatives. Pros As an HR practitioner, finding the right technology to streamline processes and improve efficiency is a top priority. ADP’s Comprehensive Services product has been a valuable tool for our team. It offers a well-rounded solution that covers everything from payroll processing to benefits administration, compliance management, and beyond. The platform is user-friendly and integrates seamlessly with our existing systems, which is a huge time-saver. One of the standout features is the excellent customer support. ADP's support team is always available to assist with any questions or issues, ensuring we can quickly address any challenges that arise. The service is timely and knowledgeable, which gives me peace of mind knowing that there’s always someone I can turn to. In terms of functionality, ADP delivers on its promises. Payroll processing is smooth and reliable, and the benefits management tools are intuitive. We’ve also found the compliance tools to be incredibly useful in keeping up with ever-changing regulations, especially when it comes to taxes and leave laws. However, no system is perfect. While the platform is comprehensive, there can be a bit of a learning curve when navigating some of the more advanced features. Additionally, pricing can be on the higher side for smaller businesses, so it’s something to consider based on your company's size and needs. Overall, ADP's Comprehensive Services has been a game-changer for us, and I highly recommend it for businesses looking to centralize HR functions and ensure compliance. If you’re on the fence, the value it provides in terms of time savings, accuracy, and support makes it worth considering. Cons While ADP’s Comprehensive Services offers a wide range of features, the platform can have a steep learning curve and be somewhat costly, particularly for smaller businesses. There are occasional system glitches, and some customization options are limited, though customer support is generally helpful, if sometimes slow during peak times. Review Source CJ Carla J. Chief People Officer Non-Profit Organization Management Used the software for: 1-2 years ### "Chief People Officer" September 18, 2025 4.0 at first the services with the payroll team was rocky at best, but with some complaints we ended up with a team that is working to ensure that we have top notch services. Pros I like that all tools are in one package, and you do not have to go to different applications to complile information Cons That doing implementation, all functions are not set up to completion. Such as: project management & recruiting. Review Source BM Bridget M. Benefits Manager Government Administration Used the software for: 2+ years ### "ADP Comp Services Review 2025" December 26, 2025 5.0 So far so good. I've used in the past as well as currently and the services has been far exceptional. Pros All of the core services are bundled together and this makes it more value for the money. The employee management is better as well. Cons Some lag in timely and responsiveness from the customer service team. There has been some disconnects from one representative to another Review Source SL Stacy L. VP People Operations Hospital & Health Care Used the software for: 2+ years ### "ADP works for our needs" March 21, 2025 4.0 Overall, I am satisfied with the services. Pros The thing I like most is all the tools available on learn. I have really utilized this service for my management staff, Cons When there is an issue and having to either create a case or work with customer service. It is a hit or miss. The expectation to partake in the resolution can sometimes be unrealistic. For example, I was sharing an employee of mine had an issue and I didn't mind a little back and forth ensuring the issue was understood but it was crazy. Finally, I just said forget it. I have a job that I need to attend to. We will figure out work around. Review Source DG Denise G. HR and Payroll Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Excellent Service" March 24, 2025 5.0 ADP has been able to provide Us Excellent assistance ensuring efficient business operation. Pros Our company is able to benefit from your diverse group of experts specifically from Payroll, Reporting and compliance specialists ensuring regulatory adherences and prompt solution. Cons Sometimes timing with smart compliance issues but over all is not much of a bid deal. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Not sure, decision was made prior to me. Review Source RP Roberta P. Sr. Payroll Specialist Biotechnology Used the software for: 2+ years ### "40 Years and counting" September 26, 2024 4.0 I understand that ADP has to protect the brand, but the hands off approach is very frustrating at times. If you are not well versed in payroll regulation you may be very frustrated. Your payroll person needs to be more than a button pusher. Pros ADP is a one stop shop with accurate calculation and reporting. I have been a payroll ADP user for 40+ years so have seen much growth and change. Cons Too much red tape sometimes to get things done. I really dislike customer service. We have had three new case managers in the last 6 months. I can barely understand the person I have now. Forces me to use the online portal for assistance instead of just calling and talking with someone. Also disappointed they no longer provide APA recertification credits. ADP seems more focused on Human Management at this time. Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP Comprehensive Services We didn't want to implement a new system so preferred to stay with what we were already using Review Source PD Pascale D. Payroll Associate Construction Used the software for: 2+ years ### "ADP is the best!" December 14, 2023 5.0 Pros Payroll & reports and analytics. It gives you a wide range of options. Cons In the new experience, when we have to preview payroll from the payroll register. You have to click to expand each column, so visually it's not convenient as it used to be with Classic. So personally I preferred how Classic view worked (more visual). Reason for choosing ADP Comprehensive Services It's so far the best product overall. We tried different software before and even considered a new one, but ADP stays the best. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) I'm not sure. I joined Payroll Dept after the fact. Review Source Response from ADP December 21, 2023 Hi Pascale, thank you so much for the fantastic 5 star review! It's great to hear from amazing Ambassadors like you! We look forward to a continued partnership in the future. As always, please feel free to reach out if you need anything. Thanks again. CA Carmen A. Human Resources Director Construction Used the software for: 1-2 years ### "Excellent - Five Stars" August 31, 2024 5.0 Extremely satisfied with the services provided by ADP. Pros Wonderful service features and knowledgeable team. Cons An occasional long wait to speak to a representative. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP Comprehensive Services Best service features offered, other payroll services did not work for the company. Review Source SO Sean O. HR Manager Maritime Used the software for: 2+ years ### "ADP Feedback review" March 20, 2025 4.0 We have had ADP since 2015. We are very happy with the service provided. The technology is user friendly and if we have issues ADP's response time is very good and we've always resolved the problems. Pros Always able to get through and get problems/issues resolved. ADP is also very good at feedback after resolution. Cons I do not have any concerns about ADP and our service. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) better technology and access to tax services Review Source SC Susan C. Chief People Officer Information Technology and Services Used the software for: 6-12 months ### "Great Partnership!" March 20, 2025 5.0 It's been a great experience! You clearly focus on the quality of your hire, to ensure that our support is top notch. That is a discriminating factor for me with using your platform. Other vendors tend to provide high quality team members for implementation, and then quickly switch these partners out. This has not been the case with ADP. Pros Our Account Executive, and assigned customer service representatives, are fantastic partners. The software is intuitive and easy to use; when we get stuck, your team is only a phone call away. Cons I have not had any serious concerns with ADP Comprehensive Services since starting to use it a year ago. It is similar to other HRIS platforms, which made the learning curve easy. Of all the platforms I've used, this has been my favorite. Review Source KT Kelly T. HR Generalist Insurance Used the software for: Less than 6 months ### "Comprehensive Services Worth the Money! " March 20, 2025 5.0 Overall, my experience with ADP Comprehensive Services has been very positive. The team is professional, attentive, and easy to work with. Having a dedicate Open Enrollment representative has been worth it. Pros I really appreciate the personalized service I receive. Having a dedicated team that I can rely on and knowing their names adds a personal touch to the experience. Having access to a ticketing system for open issues has been a wonderful feature! Cons One area for improvement would be response times during peak periods. Occasionally, it takes longer than expected to get a resolution or update. Review Source AA Aaron A. hr manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great HR support, can use help in Payroll support" March 20, 2025 4.0 Pros Help is always a call away. Our HRBP is incredibly knowledgeable. Cons PSR changes very often; some seem under trained to handle situations. Paid time off calculations are confusing and I do not find them effective enough to rely on; I keep a spreadsheet of employees' time off. Review Source LM Lois M. OFFICE MANAGER Construction Used the software for: 2+ years ### "ADP payroll" March 24, 2025 5.0 Overall very nice. Have a much better rep assigned to our account now so things are easier to handle. Pros Ability to handle most issues through the admin website... Cons Cannot find answers to questions on the website... Review Source rE renuka E. office manager Facilities Services Used the software for: 2+ years ### "office manager" March 24, 2025 4.0 on time communication helps a lot. have used HR services a lot. Pros clear and very effective. contacted totalsource many times and was able to communicate with any representative in detail. Any rep is good. they know what they are doing. Cons do no have to clearly state this. sometimes have to wait. Review Source OM Orlando M. Human Resources Specialist Mechanical or Industrial Engineering Used the software for: 2+ years ### "ADP: Your Company's New Best Friend" August 22, 2023 4.0 Above satisfactory - Excellent. Pros All features of ADP are very useful and liked for how they perform. Top Features are: the HR, Payroll, and Benefits Dashboards, QuickCalc (used to quickly estimate wages for EEs that may need an earnings adjustment), Manual check adjustments and off-cycle payrolls, talent tabs, and reporting. Honorable mention for the EE Documents. Cons The incompatibility with larger physical display screens. My company evolved from using 2 standard monitors side by side to one large monitor with a 3440x1440 ultrawide display. However, I was able to submit a feedback request and hopefully it's a design flaw to be fixed. Reason for choosing ADP Comprehensive Services The value for the services received. Review Source Response from ADP August 30, 2023 Hi Orlando, this review made our day! We love the title and are so honored to be a best friend and partner! We appreciate you for taking the time to leave us this amazing review. Let us know if there's anything that you need from our team. JD Julie D. Payroll Specialist Consumer Goods Used the software for: 2+ years ### "ADP Comprehensive Services - 5 Star Review" August 20, 2024 5.0 Overall, I am very happy working with ADP Comprehensive Services and would recommend it to other businesses looking for an all-in-one HR, Payroll, Benefit system. Pros ADP Comprehensive Services are extremely user-friendly and easy to navigate. Customer support is always quick to respond with helpful answers. The system is robust and I love the way HR, Payroll, Benefits, Talent, etc., are all accessible on one platform. Cons Sometimes upgrades are made to the program but are not conveyed to the client in a timely manner causing the client to have to relearn navigation, etc. Also, when the system is unexpectedly unavailable, ADP does not notify the clients and clients are responsible to find out on their own that the system is down. Review Source PD Piotr D. Associate Director of HR Banking Used the software for: 2+ years ### "ADP Workforce Now Review " July 23, 2024 4.0 Overall experience has been positive. Representatives from different sectios are helpful. At times I would love a little extra help from certain representatives. Pros I like the fact that reletionship manger really cares and promotes new product and features. Fast repsonses to cases. Cons At times I would love to have a little extra support when implementing new feature or module in ADP. Video trainings or tutorials. Reason for choosing ADP Comprehensive Services ADP was initially set up when I started. We are currentyl adding other modules that we currently don't have in place but will be beneficial to have in one centralized area. Review Source MD Mara D. Senior HR Manager Non-Profit Organization Management Used the software for: 2+ years ### "Balancing Strengths and Opportunities: A Review of ADP Comprehensive Services" August 23, 2023 4.0 Pros I want to acknowledge that ADP Comprehensive Services offers a commendable product that has undoubtedly improved our HR operations. The capabilities provided by the platform have significantly streamlined our tasks and contributed to enhancing our overall efficiency. Cons it's important for me to highlight that we have encountered challenges in terms of customer support. There have been instances where we faced delays in receiving assistance, and the quality of support provided did not align with the standards we expect from a service provider of your caliber. Efficient and responsive customer support is paramount to us, as it directly impacts our ability to effectively utilize the platform and address any issues that arise. Review Source Response from ADP August 30, 2023 Hi Mara, we really appreciate the thorough and well-rounded review. We are always focusing on improving where we can, and we value your feedback. We will pass this onto our Product Teams. If you are interested, feel free to email us at adpclientfeedback@adp.com and we can better address your specific needs. We value your partnership! MW Meredith W. Director, Human Resources Non-Profit Organization Management Used the software for: 2+ years ### "It's fine..." September 3, 2024 3.0 It's fine. All the compliance and required reporting for payroll is taken care of well and are a weight off my mind. Pros There are many things that ADP handles behind the scenes that are a relief not to have to think about, like payroll taxes and unemployment insurance reporting. Cons In many instances, I feel that the staff on my account are soldiers not partners. They do exactly what they are told to do (soliders). But I would prefer a partner - a person that thinks thoughtfully and critically about what you are asking them to do and then suggest a better approach or say, "hey, did you think of this?" or "did you know about this?" Review Source RR Ronn R. Maintenance Technician Facilities Services Used the software for: 6-12 months ### "Best Company appin terms of being productive" October 16, 2021 5.0 This app gets the job done easily and it is really recommended to be a company app. all available resources are in the app and easily accessible by everyone in the company. I strongly recommend this app to all companies. Pros Great app not just for employers but for employees as well. easy to use, very informative app and features are really thought of with employees/ employers in mind Cons This app is perfect as it is. No complaints or negative remarks on this app. Review Source Response from ADP October 19, 2021 Thank you so much for being a client! We love supporting you! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.