--- title: "ADP Comprehensive Services Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ADP Comprehensive Services the right Human Resources solution for you? Explore 267 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-jskei0oik-g2dm.vercel.app/p/175840/ADP-Comprehensive-Services/reviews/" page_type: "reviews" language: "en" --- ADP Comprehensive Services 4.3 (267) [View alternatives](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 22nd, 2026 # Reviews of ADP Comprehensive Services Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews TH Tracy H HR ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “While there are areas of the platform that could be improved, having a single system to manage core HR and payroll functions has reduced administrative burden and helped us maintain compliance with payroll tax and employment requirements.“ July 2, 2026 TH Tracy H HR ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “There is no effective way to track employee interactions or maintain a comprehensive employee relations history within the system.“ July 2, 2026 TH Tracy H HR ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “ADP Comprehensive Services has helped us centralize payroll, employee records, benefits administration, and timekeeping into a single system.“ July 2, 2026 TH Tracy H HR ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “The learning management options are limited and feel outdated compared to other platforms, and the chat support has not been particularly helpful in our experience.“ July 2, 2026 Mallory W Human Resources ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “Their expertise has helped streamline processes, reduce administrative stress, and ensure confidence in benefits, payroll, and compliance.“ April 16, 2026 KW Kristie W Payroll ManagerSemiconductors, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “As someone who has used both Comp and Non-Comp Services, I find it challenging not to have the ability to process payroll (specifically running previews) or calculate manual checks.“ August 21, 2024 RK Ron K HCM ConsultantPaper & Forest Products, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It offers a well-rounded solution that covers everything from payroll processing to benefits administration, compliance management, and beyond.“ September 24, 2025 JD Julie D Payroll SpecialistConsumer Goods, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes upgrades are made to the program but are not conveyed to the client in a timely manner causing the client to have to relearn navigation, etc.“ August 20, 2024 ## Showing most helpful reviews Showing 1-25 of 267 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Claudia M. Estimator Construction Used the software for: Less than 6 months ### "ADP for medium and large businesses " June 17, 2024 5.0 For me, as an employee for a large businesses, having ADP as my first payroll product has simplified my life. It's been so easy to track my hours, my paycheck and my benefits. I have also been able to help my HR coworkers to set it up and add new workers as we grow as a company. Pros What I like the most is the scalability ADP offers. While you grow as a company, you can adjust your payroll options easily. It's also very easy to use Cons It doesn't have a free trial option to know the product before committing. Review Source YC YOUNG C. VP OF FINANCE Apparel & Fashion Used the software for: 1-2 years ### "VP of Finance" March 20, 2025 5.0 Overall, it is a good service except phone system. Pros Payroll tax reports, Direct deposit paycheck Cons Contact over the phone, it takes a long time to connect to right person. Switched from [Corporate Payroll Services](https://www.capterra.com/p/187532/Corporate-Payroll-Services/) We have the offices at NY and CA. CEO is working at NYO and it is easy to meet ADP person in NY. Review Source NQ Nadia Q. Admin and Finance manager Retail Used the software for: 2+ years ### "Adp Payroll" March 20, 2025 3.0 We have the service for 19 years, and change to paycom, the diference in price and service its 150% more efective Pros I like the friendly platoform but need more tutorials videos for users Cons The agent are not good response, there its not personal service, multiple contacts Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Personal costumer service, quick response Review Source JW Jackie W. Housing Grants Administrator Non-Profit Organization Management Used the software for: 1-2 years ### "Housing Grants Administrator" March 20, 2025 5.0 Very good services overall and that is what ADP needs. Pros Being able to reach a real person when you need them Cons Not being able to get immediate help when you need them Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Did not like the services they provided and the cost. Review Source CC Cheena C. Director, Compensation and Benefits Wine and Spirits Used the software for: 2+ years ### "11 years and counting" March 21, 2025 5.0 Excellent and will continue to partner with ADP and maintain the package. Pros Having a dedicated team makes a difference to me versus calling an 800 number. Cons Sometimes the team changes and I lose a contact that I have a great relationship with. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Their system was terrible, not user friendly at all. Review Source RK Rosemary K. HR Payroll Manager Automotive Used the software for: 2+ years ### "My opinion on Comprehensive Services" October 18, 2024 5.0 In the past I had issues, but I have a good team now, so my overall experience is a 9. There is always room for improvement. Pros When you have a good representative, the service is amazing. It is like having an additional person on your team. Cons At times, I feel like service wants to push issues back to my dedicated representative, and at time the turnaround is not that quick. Switched from [UBS](https://www.capterra.com/p/234659/UBS/) At the time we did everything in house, and someone recommended ADP to us, and we liked what we saw. Review Source RP Roberta P. Sr. Payroll Specialist Biotechnology Used the software for: 2+ years ### "40 Years and counting" September 26, 2024 4.0 I understand that ADP has to protect the brand, but the hands off approach is very frustrating at times. If you are not well versed in payroll regulation you may be very frustrated. Your payroll person needs to be more than a button pusher. Pros ADP is a one stop shop with accurate calculation and reporting. I have been a payroll ADP user for 40+ years so have seen much growth and change. Cons Too much red tape sometimes to get things done. I really dislike customer service. We have had three new case managers in the last 6 months. I can barely understand the person I have now. Forces me to use the online portal for assistance instead of just calling and talking with someone. Also disappointed they no longer provide APA recertification credits. ADP seems more focused on Human Management at this time. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP Comprehensive Services We didn't want to implement a new system so preferred to stay with what we were already using Review Source CA Carmen A. Human Resources Director Construction Used the software for: 1-2 years ### "Excellent - Five Stars" August 31, 2024 5.0 Extremely satisfied with the services provided by ADP. Pros Wonderful service features and knowledgeable team. Cons An occasional long wait to speak to a representative. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP Comprehensive Services Best service features offered, other payroll services did not work for the company. Review Source DJ Debra J. Compliance Manager Oil & Energy Used the software for: 2+ years ### "ADP Comprehensive Services-excellent service " August 27, 2024 5.0 Had very few issues and all issues were resolved quickly. Pros Help is always available and is provided promptly. Cons I have not found anything that I do not like. Review Source DP Dinah P. VP of HR Wine and Spirits Used the software for: 2+ years ### "Why not ADP Comprehensive Services?!" August 20, 2024 5.0 Very satisfied. I've been both a practitioner and employee user for 9+ years. I've seen other HRIS platforms but they over deliver their products and feels ingenuine whereas ADP has proven their product capabilities. Pros The service team experience. They partner with you to come to a solution and leave no task unfinished. Cons Not much to say in terms of cons, however, it will be nice to have an "Approve My Check" feature. Not only does the employee approve his/her timecard hours, but also the earnings associated. This will greatly assist employers from costly PAGA claims. It would be an added feature for the employee to confirm they are being paid correctly. Also, the platform could use a refresh for a modernized look and feel. Lots of information to look at on the home page and while that's a plus, the look can be overwhelming. Dashboard icons will be great. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP Comprehensive Services The product/vendor reputation. Intuitive design and navigation ease. Other vendors selling points and delivery feel ingenuine. Review Source JM Jose M. Finance HR Director Wholesale Used the software for: 2+ years ### "Great Client Support" August 20, 2024 5.0 Overall everything is great so far. I like the fact that we are growing and the tools needed to help us sustain our growth are available or becoming available Pros I love the fact that my executive relationship manager keeps in touch with me and always available asking if there is anything she can do assist me and my operations. Cons I would say that overseas customer support can be a challenge sometimes. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP Comprehensive Services Brand recognition, and the promise of a trustworthy, time-proven system. Review Source TB Theresa B. HR Manager Medical Practice Used the software for: 2+ years ### "A+ to ADP Comprehensive Services" March 24, 2025 5.0 I have had great experience with this service for over three years now. Pros Navigating through the panels become easier. Cons Why I didn't use them before in my earlier career as a HR Partner Review Source RH Raylon H. President - Business Development Consumer Goods Used the software for: 1-2 years ### "ADP Comprehensive Service's - YOU ROCK!" July 10, 2025 5.0 Our experience with ADP Comprehensive Service's has been wonderful. The support team is always on top of it! Pros We use ADP Comprehensive Service's strictly for payroll management and tax document dispersant at the end of the year Cons There is nothing we have yet to find to "Dislike" about ADP Comprehensive Service's. It is everything we had been looking for. Review Source SC Susan C. Chief People Officer Information Technology and Services Used the software for: 6-12 months ### "Great Partnership!" March 20, 2025 5.0 It's been a great experience! You clearly focus on the quality of your hire, to ensure that our support is top notch. That is a discriminating factor for me with using your platform. Other vendors tend to provide high quality team members for implementation, and then quickly switch these partners out. This has not been the case with ADP. Pros Our Account Executive, and assigned customer service representatives, are fantastic partners. The software is intuitive and easy to use; when we get stuck, your team is only a phone call away. Cons I have not had any serious concerns with ADP Comprehensive Services since starting to use it a year ago. It is similar to other HRIS platforms, which made the learning curve easy. Of all the platforms I've used, this has been my favorite. Review Source KT Kelly T. HR Generalist Insurance Used the software for: Less than 6 months ### "Comprehensive Services Worth the Money! " March 20, 2025 5.0 Overall, my experience with ADP Comprehensive Services has been very positive. The team is professional, attentive, and easy to work with. Having a dedicate Open Enrollment representative has been worth it. Pros I really appreciate the personalized service I receive. Having a dedicated team that I can rely on and knowing their names adds a personal touch to the experience. Having access to a ticketing system for open issues has been a wonderful feature! Cons One area for improvement would be response times during peak periods. Occasionally, it takes longer than expected to get a resolution or update. Review Source LW Laura W. People Coordinator Building Materials Used the software for: Less than 6 months ### "Is ADP for you?" December 20, 2024 4.0 Overall ADP is a great system to use, as long as you have the people to set it up and continue to train all colleagues to use the system, otherwise it would become a difficult system to use and operate with. Pros I like that it's an all-in-one platform that covers so many HR and payroll functions, from payroll processing, to time and attendance tracking, as well as talent management. Cons ADP can be difficult to navigate, especially for us as we have a lot of manufacturing colleagues who struggle to operate these different systems. Review Source LR Lori R. Human Resource Machinery Used the software for: 1-2 years ### "Human Resource Manager" March 20, 2025 5.0 Good, very responsive, kept me in the loop to what was happening. Pros Easy to speak with the rep, she took a minute to understand what I was needing, but took care of my concerns, Cons Waiting is always the least favorite thing to do. Review Source IM Ilona M. Managing Director Wholesale Used the software for: 1-2 years ### "Highly recommend this service" March 24, 2025 4.0 I have been fortunate to always have very helpful representatives assigned to my account so answers to questions are usually quick and accurate. Pros Procesing payroll is quite easy and I appreciate that tools and resources that are available. Cons Would like more Human Resource support, particularly related to salary evaluation. I would also feel more comfortable with automatic reminders related to payroll deadlines. Organization of reports is a bit confusing. Review Source UN Uday N. CHRO Airlines/Aviation Used the software for: 2+ years ### "Consistently Inconsistent " August 27, 2024 2.0 Overall disappointed with the level of inconsistency at all levels. Pros They have proven to to be a valuable part of our Payroll and HR Business compliance. ADP Comprehensive Services has kept us in compliance. They really look into how you are using the services and help to level up the experience. Cons Their systems don't work well together, I wish it was a little more customizable from the client side, inconsistency in support and extending the customer support time beyond 5PM. We've had settings reversed or access removed without anyone adjusting anything, so there are occasionally some bugs that have to be worked through. Would have liked more guided set-up in some areas. Their training resources/guides can definitely use an upgrade, L&D module is very basic. Review Source Response from ADP September 20, 2024 Hi Uday. We are disappointed to hear about your experience. We would like the opportunity to talk and investigate your feedback further. If you’re interested, please email your contact info to clientfeedback@adp.com. We’ll get you in touch with the right team to help resolve your issues as quickly as possible. CE Courtney E. Director Management Consulting Used the software for: 2+ years ### "HR Director" August 27, 2024 3.0 The analytics and reporting tools offered by ADP are valuable for making informed decisions Pros ADP has a strong focus on compliance, helping businesses stay up-to-date with changing laws and regulations, which is especially critical for companies operating in multiple jurisdictions. The platform provides robust analytics and reporting features, enabling businesses to make data-driven decisions regarding their workforce. Cons The benefits platform, we have experienced challenges with data synchronization and compatibility with certain third-party applications. Customer support response times can be slow, particularly for complex issues, which can be challenging when immediate assistance is needed. Review Source AJ Allan J. Comp and Benefits Manager Airlines/Aviation Used the software for: 2+ years ### "Compensation & Benefits Manager" September 3, 2024 4.0 Great product and great team. Any issues are typically handled very quickly. At times for larger projects, issues, can take time to implement or resolve. Pros Customer service from assigned client support team members are excellent. Cons Cost for any additional services seem to be very expensive. Review Source VL Voniel L. Workforce Development Non-Profit Organization Management Used the software for: 2+ years ### "ADP Review" September 3, 2024 4.0 Pros I was new to HR and they were very helpful Cons Sometimes some of the representatives don't know how to help me Review Source NM Nikita M. Human Resources Generalist Hospitality Used the software for: 2+ years ### "Very Helpful!" August 29, 2024 5.0 Comp Services is always there to help when needed. Services is quick and handled with care, which makes any process beneficial. Pros Always available to assist and friendly with their services. Cons I have nothing least favorable to note as anytime I need help it is always seen all the way through. Review Source JB Janet B. HR Administrator Banking Used the software for: 2+ years ### "Comp Services Review" August 20, 2024 4.0 We have had some ups and downs with various tasks that were being requested. Pros Some reps are very helpful and have resolved issues in a timely matter. Cons Being directed from department to department Review Source TY Trisha Y. Sr. Director of Human Resources Non-Profit Organization Management Used the software for: Less than 6 months ### "Not satisfied." August 31, 2024 2.0 it is difficult to receive the support and expertise we need. oftentimes cases are not resolved within a reasonable period of time. Pros ideally there is a dedicated team to support us Cons in a previous role and organization i had major account services. the quality of support was better than the individuals supporting comprehensive services. Review Source Response from ADP September 20, 2024 Hi Trisha. Thank you for posting a review. We would like the opportunity to talk and investigate your feedback further. If you’re interested, please email your contact info to clientfeedback@adp.com. We’ll get you in touch with the right team to help resolve your issues as quickly as possible. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.