# ADP Comprehensive Services Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ADP Comprehensive Services the right Human Resources solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews --- ADP Comprehensive Services 4.3 (265) [View alternatives](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Reviews of ADP Comprehensive Services Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews Mallory W Human Resources ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “Their expertise has helped streamline processes, reduce administrative stress, and ensure confidence in benefits, payroll, and compliance.“ April 16, 2026 TA Thomas A CHROBanking, 201 - 500 employeesUsed the software for: More than 2 years. “Some of the custom reports are difficult to set up. “ December 24, 2025 RK Ron K HCM ConsultantPaper & Forest Products, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It offers a well-rounded solution that covers everything from payroll processing to benefits administration, compliance management, and beyond.“ September 24, 2025 KW Kristie W Payroll ManagerSemiconductors, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “As someone who has used both Comp and Non-Comp Services, I find it challenging not to have the ability to process payroll (specifically running previews) or calculate manual checks.“ August 21, 2024 RK Ron K HCM ConsultantPaper & Forest Products, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “This has significantly reduced manual work, improved accuracy, and ensured we stay compliant with ever-changing regulations—freeing up time for our team to focus on strategic initiatives.“ September 24, 2025 JD Julie D Payroll SpecialistConsumer Goods, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes upgrades are made to the program but are not conveyed to the client in a timely manner causing the client to have to relearn navigation, etc.“ August 20, 2024 DG Denise G HR and Payroll ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “Our company is able to benefit from your diverse group of experts specifically from Payroll, Reporting and compliance specialists ensuring regulatory adherences and prompt solution.“ March 24, 2025 BB Britta B Director of FinanceConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “It is sometimes time consuming and a lengthier process to solve problems and find/fix the reasons behind some calculation errors or other issues that randomly appear.“ August 20, 2024 ## Showing most helpful reviews Showing 1-25 of 265 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Claudia M. Estimator Construction Used the software for: Less than 6 months ### "ADP for medium and large businesses " June 17, 2024 5.0 For me, as an employee for a large businesses, having ADP as my first payroll product has simplified my life. It's been so easy to track my hours, my paycheck and my benefits. I have also been able to help my HR coworkers to set it up and add new workers as we grow as a company. Pros What I like the most is the scalability ADP offers. While you grow as a company, you can adjust your payroll options easily. It's also very easy to use Cons It doesn't have a free trial option to know the product before committing. Review Source YC YOUNG C. VP OF FINANCE Apparel & Fashion Used the software for: 1-2 years ### "VP of Finance" March 20, 2025 5.0 Overall, it is a good service except phone system. Pros Payroll tax reports, Direct deposit paycheck Cons Contact over the phone, it takes a long time to connect to right person. Switched from [Corporate Payroll Services](https://www.capterra.com/p/187532/Corporate-Payroll-Services/) We have the offices at NY and CA. CEO is working at NYO and it is easy to meet ADP person in NY. Review Source NQ Nadia Q. Admin and Finance manager Retail Used the software for: 2+ years ### "Adp Payroll" March 20, 2025 3.0 We have the service for 19 years, and change to paycom, the diference in price and service its 150% more efective Pros I like the friendly platoform but need more tutorials videos for users Cons The agent are not good response, there its not personal service, multiple contacts Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Personal costumer service, quick response Review Source BM Bridget M. Benefits Manager Government Administration Used the software for: 2+ years ### "ADP Comp Services Review 2025" December 26, 2025 5.0 So far so good. I've used in the past as well as currently and the services has been far exceptional. Pros All of the core services are bundled together and this makes it more value for the money. The employee management is better as well. Cons Some lag in timely and responsiveness from the customer service team. There has been some disconnects from one representative to another Review Source JW Jackie W. Housing Grants Administrator Non-Profit Organization Management Used the software for: 1-2 years ### "Housing Grants Administrator" March 20, 2025 5.0 Very good services overall and that is what ADP needs. Pros Being able to reach a real person when you need them Cons Not being able to get immediate help when you need them Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Did not like the services they provided and the cost. Review Source CA Carmen A. Human Resources Director Construction Used the software for: 1-2 years ### "Excellent - Five Stars" August 31, 2024 5.0 Extremely satisfied with the services provided by ADP. Pros Wonderful service features and knowledgeable team. Cons An occasional long wait to speak to a representative. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP Comprehensive Services Best service features offered, other payroll services did not work for the company. Review Source DJ Debra J. Compliance Manager Oil & Energy Used the software for: 2+ years ### "ADP Comprehensive Services-excellent service " August 27, 2024 5.0 Had very few issues and all issues were resolved quickly. Pros Help is always available and is provided promptly. Cons I have not found anything that I do not like. Review Source DP Dinah P. VP of HR Wine and Spirits Used the software for: 2+ years ### "Why not ADP Comprehensive Services?!" August 20, 2024 5.0 Very satisfied. I've been both a practitioner and employee user for 9+ years. I've seen other HRIS platforms but they over deliver their products and feels ingenuine whereas ADP has proven their product capabilities. Pros The service team experience. They partner with you to come to a solution and leave no task unfinished. Cons Not much to say in terms of cons, however, it will be nice to have an "Approve My Check" feature. Not only does the employee approve his/her timecard hours, but also the earnings associated. This will greatly assist employers from costly PAGA claims. It would be an added feature for the employee to confirm they are being paid correctly. Also, the platform could use a refresh for a modernized look and feel. Lots of information to look at on the home page and while that's a plus, the look can be overwhelming. Dashboard icons will be great. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP Comprehensive Services The product/vendor reputation. Intuitive design and navigation ease. Other vendors selling points and delivery feel ingenuine. Review Source SB Sydney B. People Operations Lead Chemicals Used the software for: 2+ years ### "Fantastic tool for employer and employee" August 20, 2024 5.0 ADP Comprehensive Services has been such a game changer for my department. Our dedicated representatives are always working with us to get ahead of any issues, they are always happy to hop on a call and provide excellent customer service. They are as much a part of our team as our employees. I couldn't imagine our jobs without it! Pros ADP Comprehensive Services acts as an additional team member for us. It has saved us considerable time and helped our employees have a better employment experience. From being able to answer questions, allowing employees to easily see and make changes to benefits, accounts, retirment etc., it is an all around great product! Cons I have no issues with ADP Comprehensive Services. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) The switch was prior to my arrival with the company but as I understand it, it was to provide a greater range of services to our HR team and a better experience to our employees. Review Source CC Cheena C. Director, Compensation and Benefits Wine and Spirits Used the software for: 2+ years ### "11 years and counting" March 21, 2025 5.0 Excellent and will continue to partner with ADP and maintain the package. Pros Having a dedicated team makes a difference to me versus calling an 800 number. Cons Sometimes the team changes and I lose a contact that I have a great relationship with. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Their system was terrible, not user friendly at all. Review Source gC gail C. Director HR EHS Mechanical or Industrial Engineering Used the software for: 2+ years ### "ADP System Feedback" July 30, 2024 5.0 Our system of truth - connects to other business systems, user friendly Pros easy to use variety of modules reporting connects to other business systems Cons none so far - it is a great HRIS system, ADP is a great HRIS tool, we also offer a shared service to a sister company Alternatives considered [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing ADP Comprehensive Services liked the comprehensive system - we added benefits module etc Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) business was sold off and we had to find a new one Review Source JE Jessica E. HR Business Partner Program Development Used the software for: 2+ years ### "Always there to help" August 6, 2024 4.0 Overall experience is a plus and would recommend to others. Pros I really like how there is always someone to help and get things done. Cons Sometimes in some areas it would be nice to be able to just "do it ourselves" instead of having someone need to do it for us. Alternatives considered [Workday Workforce Management](https://www.capterra.com/p/264766/Workday-Payroll-and-Workforce-Management/) Reason for choosing ADP Comprehensive Services Private Equity chose the platform, we did not really have a choice. Review Source TB Theresa B. HR Manager Medical Practice Used the software for: 2+ years ### "A+ to ADP Comprehensive Services" March 24, 2025 5.0 I have had great experience with this service for over three years now. Pros Navigating through the panels become easier. Cons Why I didn't use them before in my earlier career as a HR Partner Review Source SO Sean O. HR Manager Maritime Used the software for: 2+ years ### "ADP Feedback review" March 20, 2025 4.0 We have had ADP since 2015. We are very happy with the service provided. The technology is user friendly and if we have issues ADP's response time is very good and we've always resolved the problems. Pros Always able to get through and get problems/issues resolved. ADP is also very good at feedback after resolution. Cons I do not have any concerns about ADP and our service. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) better technology and access to tax services Review Source SC Susan C. Chief People Officer Information Technology and Services Used the software for: 6-12 months ### "Great Partnership!" March 20, 2025 5.0 It's been a great experience! You clearly focus on the quality of your hire, to ensure that our support is top notch. That is a discriminating factor for me with using your platform. Other vendors tend to provide high quality team members for implementation, and then quickly switch these partners out. This has not been the case with ADP. Pros Our Account Executive, and assigned customer service representatives, are fantastic partners. The software is intuitive and easy to use; when we get stuck, your team is only a phone call away. Cons I have not had any serious concerns with ADP Comprehensive Services since starting to use it a year ago. It is similar to other HRIS platforms, which made the learning curve easy. Of all the platforms I've used, this has been my favorite. Review Source KT Kelly T. HR Generalist Insurance Used the software for: Less than 6 months ### "Comprehensive Services Worth the Money! " March 20, 2025 5.0 Overall, my experience with ADP Comprehensive Services has been very positive. The team is professional, attentive, and easy to work with. Having a dedicate Open Enrollment representative has been worth it. Pros I really appreciate the personalized service I receive. Having a dedicated team that I can rely on and knowing their names adds a personal touch to the experience. Having access to a ticketing system for open issues has been a wonderful feature! Cons One area for improvement would be response times during peak periods. Occasionally, it takes longer than expected to get a resolution or update. Review Source AA Aaron A. hr manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great HR support, can use help in Payroll support" March 20, 2025 4.0 Pros Help is always a call away. Our HRBP is incredibly knowledgeable. Cons PSR changes very often; some seem under trained to handle situations. Paid time off calculations are confusing and I do not find them effective enough to rely on; I keep a spreadsheet of employees' time off. Review Source LM Lois M. OFFICE MANAGER Construction Used the software for: 2+ years ### "ADP payroll" March 24, 2025 5.0 Overall very nice. Have a much better rep assigned to our account now so things are easier to handle. Pros Ability to handle most issues through the admin website... Cons Cannot find answers to questions on the website... Review Source YC Yenny C. Head Finance and Administration Telecommunications Used the software for: 2+ years ### "ADP Service" March 20, 2025 3.0 I would like the reports to be more user-friendly, as well as the platform Pros It is very easy to prepare the payroll for every period Cons Performance for employees Tax and compliance for 2024 they did not send W2's on time Review Source MC Michelle C. Human Resource Manager Consumer Services Used the software for: 2+ years ### "HR Friendly System" August 20, 2024 4.0 Pros One of the standout aspects of ADP Comprehensive Services is their seamless integration of various HR functions into a single, cohesive platform. This integration has significantly streamlined our payroll processing, benefits administration, and talent management tasks. The user-friendly interface ensures that both HR professionals and employees can navigate the system with ease, making administrative tasks much less cumbersome Cons While ADP Comprehensive Services offers many benefits, there are a few areas where I felt improvements could be made. One of the primary concerns was the platform’s complexity in certain features. Despite its broad range of functionalities, some aspects of the system can be quite intricate to navigate, especially for new users. This complexity occasionally leads to longer learning curves and can be a bit overwhelming for HR teams who are not as tech-savvy. Additionally, while ADP’s customer support is generally responsive, there were instances where resolving issues took longer than expected Review Source KS Kelly S. HR Coordinator Hospital & Health Care Used the software for: 2+ years ### "IMH review of ADP" July 30, 2024 5.0 I am very happy with ADP. I like the ease of use and I am able to reach someone to help me if I need it. Pros I think it is easy to use. Everything seems very streamlined. Cons I don't really have any complaints. If I have an issue or something that I do not know how to do, they are always very helpful over the phone. Reason for choosing ADP Comprehensive Services The product was already here when I started. Review Source CE Courtney E. Director Management Consulting Used the software for: 2+ years ### "HR Director" August 27, 2024 3.0 The analytics and reporting tools offered by ADP are valuable for making informed decisions Pros ADP has a strong focus on compliance, helping businesses stay up-to-date with changing laws and regulations, which is especially critical for companies operating in multiple jurisdictions. The platform provides robust analytics and reporting features, enabling businesses to make data-driven decisions regarding their workforce. Cons The benefits platform, we have experienced challenges with data synchronization and compatibility with certain third-party applications. Customer support response times can be slow, particularly for complex issues, which can be challenging when immediate assistance is needed. Review Source PD Piotr D. Associate Director of HR Banking Used the software for: 2+ years ### "ADP Workforce Now Review " July 23, 2024 4.0 Overall experience has been positive. Representatives from different sectios are helpful. At times I would love a little extra help from certain representatives. Pros I like the fact that reletionship manger really cares and promotes new product and features. Fast repsonses to cases. Cons At times I would love to have a little extra support when implementing new feature or module in ADP. Video trainings or tutorials. Reason for choosing ADP Comprehensive Services ADP was initially set up when I started. We are currentyl adding other modules that we currently don't have in place but will be beneficial to have in one centralized area. Review Source KW Kristie W. Payroll Manager Semiconductors Used the software for: 2+ years ### "Great Service for Greener Teams" August 21, 2024 5.0 It's great to have the additional support and I think the service can be really helpful for clients with less seasoned payroll teams; however, for clients with seasoned payroll teams who have experience running their own processes, it can be frustrating to wait for ADP to do tasks that can be done quicker on the client side. Pros I like that we have the support of our dedicated ADP service team no matter what the challenge is. Cons As someone who has used both Comp and Non-Comp Services, I find it challenging not to have the ability to process payroll (specifically running previews) or calculate manual checks. Review Source AJ Allan J. Comp and Benefits Manager Airlines/Aviation Used the software for: 2+ years ### "Compensation & Benefits Manager" September 3, 2024 4.0 Great product and great team. Any issues are typically handled very quickly. At times for larger projects, issues, can take time to implement or resolve. Pros Customer service from assigned client support team members are excellent. Cons Cost for any additional services seem to be very expensive. Review Source Similar Products Featured ## Related categories [Payroll](https://www.capterra.com/payroll-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[Onboarding](https://www.capterra.com/onboarding-software/)