--- title: "Page 2 | ADP Comprehensive Services Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is ADP Comprehensive Services the right Human Resources solution for you? Explore 268 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/?page=2" page_type: "reviews" language: "en" --- ADP Comprehensive Services 4.3 (268) [View alternatives](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Page 2 - Reviews of ADP Comprehensive Services ## Showing most helpful reviews Showing 26-50 of 268 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TH Tracy H. HR Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Nothing is perfect, but this shines where it matters most" July 2, 2026 4.0 While there are areas of the platform that could be improved, having a single system to manage core HR and payroll functions has reduced administrative burden and helped us maintain compliance with payroll tax and employment requirements. Pros ADP Comprehensive Services has helped us centralize payroll, employee records, benefits administration, and timekeeping into a single system. The biggest benefit has been payroll processing—it's accurate, reliable, and gives us confidence that employees are paid correctly and on time. The Comprehensive Services model also provides access to HR, payroll, and compliance professionals who can answer questions and help us navigate complex employment issues, which has been a valuable resource for our team. Cons Where the platform falls short is in its overall user experience and HR functionality. Reporting is powerful but often feels bloated and difficult to navigate, making it challenging to quickly find the information you need. There is no effective way to track employee interactions or maintain a comprehensive employee relations history within the system. Leave management also requires additional paid modules, which can be disappointing if you're expecting a more complete HR solution out of the box. The learning management options are limited and feel outdated compared to other platforms, and the chat support has not been particularly helpful in our experience. Most issues ultimately require a phone call or support ticket to reach someone who can resolve the problem. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Inaccurate billing, poor reporting, terrible service Review Source Response from ADP July 10, 2026 Thank you, Tracy, for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that ADP’s centralized solution helps support your HR needs and makes managing day-to-day responsibilities easier. We’re also grateful for your honest feedback. Insights like yours are invaluable as we continue to enhance our products and services and deliver the best possible experience for our clients. Thank you for your partnership and trust in ADP. We look forward to continuing to support your team's success. Elizabeth R. People and Culture Manager Automotive Used the software for: 1-2 years ### "ADP is wonderful" August 17, 2026 5.0 My overall experience with ADP Comprehensive Services has been great. I enjoy working with professionals who have learned my business and taken the time to get to know me. Pros ADP Comprehensive services is wonderful software that is inclusive. The reporting, payroll and training features saves me a lot of time and helps keep everything in one place. Cons I have no major complaints. If I had to say something, I would say that say that the different tiers of service can be frustrating. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP Comprehensive Services Price and ease of use. ADP has a good product. Review Source Response from ADP August 21, 2026 Thank you, Elizabeth, for taking the time to share your experience. We’re delighted to hear that you’ve had a great experience with us, particularly with the time savings. Your feedback is incredibly valuable, and we truly appreciate you taking the time to share your wonderful experience. Thank you for your trust and partnership—we look forward to continuing to support your success and delivering the high level of service you expect from us. TA Thomas A. CHRO Banking Used the software for: 2+ years ### "Big Fan of ADP Comp Services!" December 24, 2025 5.0 I'm a huge fan of the module. Now I don't have to hire an extra FTE as ADP is my payroll department. Their technology is top notch too on the other modules else yes such as Compensation, Recruiting, Leave Management and Benefits. Everything ties together nicely! Pros My favorite thing about ADP Comprehensive Services is the time that it gives back to me! Instead of spending time on payroll and compliance, ADP serves as my payroll department. It allows me to concentrate on strategic initiatives rather than the minutiae. Cons Some of the custom reports are difficult to set up. It may be more of a user issue though as I'm not the best at that sort of thing. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Reason for choosing ADP Comprehensive Services More services and better integration. Also we were able to negotiate a better price. Switched from [PrismHR](https://www.capterra.com/p/187705/PrismHR/) Needed more functionality and a better user interface Review Source VR Verified Reviewer People Operations Generalist Non-Profit Organization Management Used the software for: 2+ years ### "Needs a better system for support." January 15, 2026 3.0 Overall my experience with ADP comprehensive services is ookay. Unfortunately, the issue with contacting them is a huge issue. I would much rather be able to communicate via email or a chat. Pros What I like the most about ADP comprehensive services is the ability for it to manage our taxes owed to each state for us. Cons What I like least about ADP comprehensive services is the support portal. I submit a request and every time, they try to call me without asking/scheduling a time first or they send a "secure" message that is really inconvenient to open. Review Source Response from ADP February 27, 2026 Thank you for your honest review. We are disappointed to learn about the support portal. We aim to provide the best service possible, and your feedback is invaluable. Please reach out to us directly at clientfeedback@adp.com so we can discuss your concerns in more detail. We appreciate the partnership! MF Meaghan F. Payroll Manager Education Management Used the software for: 2+ years ### "Payroll Manager" July 20, 2026 4.0 Its been great! I do really like working with ADP comprehensive services! They take things off my plate as needed. Pros I like that you get a dedicated service rep who walks with you through all payroll, benefits and other issues. Cons Sometimes if your Comp Rep doesn't know something it takes some time to get to a solution that would work best for your company. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) I switched companies therefore I went from Paycom to ADP WFN Review Source Response from ADP July 24, 2026 Thanks, Meaghan, Your kind words about a dedicated service representative means so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. KG Kayla G. Payroll and HR Admin Translation and Localization Used the software for: 2+ years ### "A Great System that Keeps On Growing" September 17, 2025 5.0 ADP Comp Services gives you time back into your day. You can focus on the big picture while they handle all the little picture items. Pros ADP Comp Services cares about your business and employees as much as you do. They provide excellent customer service for all aspects of payroll and HR whether it is payroll support, tax compliance, HR support, Open Enrollment, etc. The system is easy to ease even for the least tech savvy employees. New features are always being added. Cons Any "cons" I had for ADP have been either eliminated over the past 6 years with new features or realistic workarounds. So no complaints here. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Needed a system that would grow and expand with us while valuing our business. Review Source KC Kelsey C. Office Manager Construction Used the software for: 6-12 months ### "Love this product!" November 10, 2025 4.0 I have loved ADP Comprehensive Services thus far. I have been using it for 6 months and it has helped a lot with our HR needs including but not limited to taxes and benefit onboarding. Pros I love the HR support ADP Comprehensive Services provides. I also loved how easy it was to set up a wage garnishment case, and then my support team did the rest of the work for me! Cons I dont like having to report our payroll to a third party and then they process the payroll for approval. I like having full control- however we have not had many errors- this is more so just preference! Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) ADP had more areas for support as our company grows. Review Source ER Elona R. Finance Officer Education Management Used the software for: 2+ years ### "Overall satisfactory" March 20, 2025 5.0 We have been using since 2016. The service was great at the beginning. It is not the same high quality as before. We are very self sufficient and that has made a difference Pros One stop for all hr needs. Dedicated representative. Cons The representative turnover. We have gone through three reps in the last 10 months Alternatives considered [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP Comprehensive Services I had a close relationship with the rep at the time. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) I had worked previously with ADP and I felt that the ADP provided a better service Review Source SC Sandy C. SVP Finance Non-Profit Organization Management Used the software for: 2+ years ### "Great service partner" March 31, 2025 5.0 Overall very happy with ADP product and services Pros We have a dedicated customer relationship rep! Cons Some of the modules, such as performance reviews, aren't as flexible as we may like Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing ADP Comprehensive Services the implementation process was determined to be more streamlines Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) ADP had more integrated features and modules Review Source AR Amelia R. HR Director Hospitality Used the software for: 2+ years ### "ADP Continues to Impress" March 24, 2025 5.0 Overall the experience using ADP has been great, especially on the HR and payroll side. Pros Support provided by the staff is outsanding. I am able to get most everything done under one platform. Cons Unfortunately the 401k website can be cumbersome to log into as it continues to revert to the other platform. Would be great if it were all one login system. Review Source ML Marti L. HRIS Manager Hospital & Health Care Used the software for: 2+ years ### "Comprehensive Services is a Part of the Team" March 31, 2025 5.0 The team is very helpful and friendly. They are also very knowledgeable. They have helped us figure out some tricky issues. They are an integral part of our team. Pros There are two areas which we find particularly helpful. Having a dedicated employee assistance line in MyLife Advisors and having dedicated reps. We really appreciate the attention and expertise we get from our team. Cons I can't think of any negatives. Whenever I think I have an issue, the team manager is always there to provide clarity, feedback, and assistance. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP Comprehensive Services More able to manage the complicated set up that we needed for our business. Review Source RH Raylon H. President - Business Development Consumer Goods Used the software for: 1-2 years ### "ADP Comprehensive Service's - YOU ROCK!" July 10, 2025 5.0 Our experience with ADP Comprehensive Service's has been wonderful. The support team is always on top of it! Pros We use ADP Comprehensive Service's strictly for payroll management and tax document dispersant at the end of the year Cons There is nothing we have yet to find to "Dislike" about ADP Comprehensive Service's. It is everything we had been looking for. Review Source SC Susan C. Chief People Officer Information Technology and Services Used the software for: 6-12 months ### "Great Partnership!" March 20, 2025 5.0 It's been a great experience! You clearly focus on the quality of your hire, to ensure that our support is top notch. That is a discriminating factor for me with using your platform. Other vendors tend to provide high quality team members for implementation, and then quickly switch these partners out. This has not been the case with ADP. Pros Our Account Executive, and assigned customer service representatives, are fantastic partners. The software is intuitive and easy to use; when we get stuck, your team is only a phone call away. Cons I have not had any serious concerns with ADP Comprehensive Services since starting to use it a year ago. It is similar to other HRIS platforms, which made the learning curve easy. Of all the platforms I've used, this has been my favorite. Review Source ES Erin S. HR Generalist Civil Engineering Used the software for: 1-2 years ### "CTL and ADP" March 20, 2025 4.0 Great for the most part. Performance area is least favorite- doesn't offer the level of customization I would prefer Pros User friendly- easy to figure out most of the packages on your own by clicking through them. Cons Sometimes hard to get responsiveness on service tickets- \[sensitive content hidden\] in benefits is great, \[sensitive content hidden\] in payroll is great, but other areas can take a while Review Source PC Patricia C. Director Education Management Used the software for: 2+ years ### "Administrative Director" March 24, 2025 5.0 It is a pleasant experience, and I always receive assistance when calling. The representative always resolves my issues. Pros They assist when it is needed. The wait time is not excessively long. Cons It enables us to complete tasks effectively. Review Source RT Randy T. CFO Telecommunications Used the software for: 2+ years ### "Satisfied Customer" March 20, 2025 5.0 TEI is very satisfied with ADP's services - Resource/Payroll, 401(k) & WorkMarket. Pros The system works well and though I rarely need additional assistance ADP reps are always very knowledgable and it rarely takes more than a few minutes to resolve issue. Cons I sometimes have to speak to someone othe rthan my assigned representative. Review Source KT Kelly T. HR Generalist Insurance Used the software for: Less than 6 months ### "Comprehensive Services Worth the Money! " March 20, 2025 5.0 Overall, my experience with ADP Comprehensive Services has been very positive. The team is professional, attentive, and easy to work with. Having a dedicate Open Enrollment representative has been worth it. Pros I really appreciate the personalized service I receive. Having a dedicated team that I can rely on and knowing their names adds a personal touch to the experience. Having access to a ticketing system for open issues has been a wonderful feature! Cons One area for improvement would be response times during peak periods. Occasionally, it takes longer than expected to get a resolution or update. Review Source EC Elizabeth C. HR Director Automotive Used the software for: 2+ years ### "ADP Review q" March 20, 2025 4.0 Good. I think ADP does many things well. There is always room for improvement. Pros The ease of the system. I find it very simple to navigate. Most of the standard reports are helpful Cons sometimes so many people need to be involved in a case that one person changes something and it affects something totally different Review Source AA Aaron A. hr manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great HR support, can use help in Payroll support" March 20, 2025 4.0 Pros Help is always a call away. Our HRBP is incredibly knowledgeable. Cons PSR changes very often; some seem under trained to handle situations. Paid time off calculations are confusing and I do not find them effective enough to rely on; I keep a spreadsheet of employees' time off. Review Source DL Diana L. Office Manager Farming Used the software for: 2+ years ### "Highly Recommend ADP for Payroll and HR services" March 20, 2025 5.0 Love, Love, Love ADP - they make my job so much easier. Pros I love having ADP as our payroll/HR partner. They take a huge burden off my workload. They are so efficient, informative, helpful and knowledgeable. I highly recommend them for everybody's payroll needs. Cons I don't really have any cons other than I don't like to have to get a code emailed to me to access some reports. Review Source YC YOUNG C. VP OF FINANCE Apparel & Fashion Used the software for: 1-2 years ### "VP of Finance" March 20, 2025 5.0 Overall, it is a good service except phone system. Pros Payroll tax reports, Direct deposit paycheck Cons Contact over the phone, it takes a long time to connect to right person. Switched from [Corporate Payroll Services](https://www.capterra.com/p/187532/Corporate-Payroll-Services/) We have the offices at NY and CA. CEO is working at NYO and it is easy to meet ADP person in NY. Review Source JW Jackie W. Housing Grants Administrator Non-Profit Organization Management Used the software for: 1-2 years ### "Housing Grants Administrator" March 20, 2025 5.0 Very good services overall and that is what ADP needs. Pros Being able to reach a real person when you need them Cons Not being able to get immediate help when you need them Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Did not like the services they provided and the cost. Review Source MS Marie S. Director of Operations Real Estate Used the software for: 2+ years ### "Experience" March 20, 2025 5.0 working with ADP Comprehensive Services is the easiest part of my job! Pros Ease of use. For the most part everything is self explanatory Cons the only con I can think of is not having a full understanding of what we were responsible to do and where ADP would pick up and complete tasks, mostly relating to local tax issues, etc Review Source LM Lois M. OFFICE MANAGER Construction Used the software for: 2+ years ### "ADP payroll" March 24, 2025 5.0 Overall very nice. Have a much better rep assigned to our account now so things are easier to handle. Pros Ability to handle most issues through the admin website... Cons Cannot find answers to questions on the website... Review Source CC Cheena C. Director, Compensation and Benefits Wine and Spirits Used the software for: 2+ years ### "11 years and counting" March 21, 2025 5.0 Excellent and will continue to partner with ADP and maintain the package. Pros Having a dedicated team makes a difference to me versus calling an 800 number. Cons Sometimes the team changes and I lose a contact that I have a great relationship with. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Their system was terrible, not user friendly at all. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.