# Page 3 | ADP Comprehensive Services Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ADP Comprehensive Services the right Human Resources solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews --- ADP Comprehensive Services 4.3 (265) [View alternatives](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Page 3 - Reviews of ADP Comprehensive Services ## Showing most helpful reviews Showing 51-75 of 265 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LR Lori R. Human Resource Machinery Used the software for: 1-2 years ### "Human Resource Manager" March 20, 2025 5.0 Good, very responsive, kept me in the loop to what was happening. Pros Easy to speak with the rep, she took a minute to understand what I was needing, but took care of my concerns, Cons Waiting is always the least favorite thing to do. Review Source RK Rosemary K. HR Payroll Manager Automotive Used the software for: 2+ years ### "My opinion on Comprehensive Services" October 18, 2024 5.0 In the past I had issues, but I have a good team now, so my overall experience is a 9. There is always room for improvement. Pros When you have a good representative, the service is amazing. It is like having an additional person on your team. Cons At times, I feel like service wants to push issues back to my dedicated representative, and at time the turnaround is not that quick. Switched from [UBS](https://www.capterra.com/p/234659/UBS/) At the time we did everything in house, and someone recommended ADP to us, and we liked what we saw. Review Source MS Marie S. Director of Operations Real Estate Used the software for: 2+ years ### "Experience" March 20, 2025 5.0 working with ADP Comprehensive Services is the easiest part of my job! Pros Ease of use. For the most part everything is self explanatory Cons the only con I can think of is not having a full understanding of what we were responsible to do and where ADP would pick up and complete tasks, mostly relating to local tax issues, etc Review Source YC Yenny C. Head Finance and Administration Telecommunications Used the software for: 2+ years ### "ADP Service" March 20, 2025 3.0 I would like the reports to be more user-friendly, as well as the platform Pros It is very easy to prepare the payroll for every period Cons Performance for employees Tax and compliance for 2024 they did not send W2's on time Review Source IM Ilona M. Managing Director Wholesale Used the software for: 1-2 years ### "Highly recommend this service" March 24, 2025 4.0 I have been fortunate to always have very helpful representatives assigned to my account so answers to questions are usually quick and accurate. Pros Procesing payroll is quite easy and I appreciate that tools and resources that are available. Cons Would like more Human Resource support, particularly related to salary evaluation. I would also feel more comfortable with automatic reminders related to payroll deadlines. Organization of reports is a bit confusing. Review Source UN Uday N. CHRO Airlines/Aviation Used the software for: 2+ years ### "Consistently Inconsistent " August 27, 2024 2.0 Overall disappointed with the level of inconsistency at all levels. Pros They have proven to to be a valuable part of our Payroll and HR Business compliance. ADP Comprehensive Services has kept us in compliance. They really look into how you are using the services and help to level up the experience. Cons Their systems don't work well together, I wish it was a little more customizable from the client side, inconsistency in support and extending the customer support time beyond 5PM. We've had settings reversed or access removed without anyone adjusting anything, so there are occasionally some bugs that have to be worked through. Would have liked more guided set-up in some areas. Their training resources/guides can definitely use an upgrade, L&D module is very basic. Review Source Response from ADP September 20, 2024 Hi Uday. We are disappointed to hear about your experience. We would like the opportunity to talk and investigate your feedback further. If you’re interested, please email your contact info to clientfeedback@adp.com. We’ll get you in touch with the right team to help resolve your issues as quickly as possible. JD Julie D. Payroll Specialist Consumer Goods Used the software for: 2+ years ### "ADP Comprehensive Services - 5 Star Review" August 20, 2024 5.0 Overall, I am very happy working with ADP Comprehensive Services and would recommend it to other businesses looking for an all-in-one HR, Payroll, Benefit system. Pros ADP Comprehensive Services are extremely user-friendly and easy to navigate. Customer support is always quick to respond with helpful answers. The system is robust and I love the way HR, Payroll, Benefits, Talent, etc., are all accessible on one platform. Cons Sometimes upgrades are made to the program but are not conveyed to the client in a timely manner causing the client to have to relearn navigation, etc. Also, when the system is unexpectedly unavailable, ADP does not notify the clients and clients are responsible to find out on their own that the system is down. Review Source MC Michelle C. Human Resource Manager Consumer Services Used the software for: 2+ years ### "HR Friendly System" August 20, 2024 4.0 Pros One of the standout aspects of ADP Comprehensive Services is their seamless integration of various HR functions into a single, cohesive platform. This integration has significantly streamlined our payroll processing, benefits administration, and talent management tasks. The user-friendly interface ensures that both HR professionals and employees can navigate the system with ease, making administrative tasks much less cumbersome Cons While ADP Comprehensive Services offers many benefits, there are a few areas where I felt improvements could be made. One of the primary concerns was the platform’s complexity in certain features. Despite its broad range of functionalities, some aspects of the system can be quite intricate to navigate, especially for new users. This complexity occasionally leads to longer learning curves and can be a bit overwhelming for HR teams who are not as tech-savvy. Additionally, while ADP’s customer support is generally responsive, there were instances where resolving issues took longer than expected Review Source SW Sara W. Sr. Payroll Specialist Logistics and Supply Chain Used the software for: 2+ years ### "Great for Payroll" August 20, 2024 3.0 It has been ok until recently. A lot of changes are happening and sometimes not for the best Pros The system has amazing features and a great payroll system that is customizable. Cons Custom setups mean that not everything works well together and we find that there are a lot of glitches. Too many updates make it hard to work smoothly within the system. The HR portion could use some work and better features to make the system run more fluidly into payroll. Review Source Response from ADP September 20, 2024 Hi Sara, thank for you the feedback. We work hard to make our system user friendly, we will take this feedback back to our team. Please let us know if there's anything else that we can do to assist you. SW Samantha W. HR Manager Human Resources Used the software for: 2+ years ### "ADP Comp Services - SRM " August 27, 2024 3.0 My overall experience with ADP is good. While it does have its challenges every system does. Overall, it works well for our company. Pros I like the convenience of having everything in one place. Cons I feel like the service team is hit or miss. Sometimes it feels like if you called in three times back-to-back you would get three different answers. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We wanted more support from the customer support team Review Source JM Jose M. Finance HR Director Wholesale Used the software for: 2+ years ### "Great Client Support" August 20, 2024 5.0 Overall everything is great so far. I like the fact that we are growing and the tools needed to help us sustain our growth are available or becoming available Pros I love the fact that my executive relationship manager keeps in touch with me and always available asking if there is anything she can do assist me and my operations. Cons I would say that overseas customer support can be a challenge sometimes. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP Comprehensive Services Brand recognition, and the promise of a trustworthy, time-proven system. Review Source KH Keisha H. Director of Total Rewards Utilities Used the software for: 2+ years ### "ADP Comp Services" August 27, 2024 4.0 Overall, ADP's comp services provides an extensive level of support. Pros Stream line administrative support (File Feeds, and management reports) Client service team (helpful at times) Total HRIS package. Payroll, Benefits, Taxes, Performance Case support Cons Some payroll report features (No report listing active EE's with no pay) Lack of Org chart for entire company Direct Deposit system Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP Comprehensive Services We were already using another version of ADP Review Source KS Kelly S. HR Coordinator Hospital & Health Care Used the software for: 2+ years ### "IMH review of ADP" July 30, 2024 5.0 I am very happy with ADP. I like the ease of use and I am able to reach someone to help me if I need it. Pros I think it is easy to use. Everything seems very streamlined. Cons I don't really have any complaints. If I have an issue or something that I do not know how to do, they are always very helpful over the phone. Reason for choosing ADP Comprehensive Services The product was already here when I started. Review Source TH Tara H. Sr. PC and Payroll Specialist Marketing and Advertising Used the software for: 2+ years ### "Great Service Team" August 20, 2024 4.0 Overall, the system is user friendly. There are a lot of resources available when you need help. I continue to have a good experience with ADP and would recommend. Pros The ability to pick up the phone and get a human on the other end in seconds! When you need someone to pick up, they are always available immediately. Our payroll rep is top notch, always goes the extra mile for me. Cons If you are fortunate enough to get a seasoned Team, they are amazing. We were given a new employee for almost a year for payroll, and it was a disaster. We have been solid now with an amazing Team after the switch, which we had to initiate. Review Source KW Kristie W. Payroll Manager Semiconductors Used the software for: 2+ years ### "Great Service for Greener Teams" August 21, 2024 5.0 It's great to have the additional support and I think the service can be really helpful for clients with less seasoned payroll teams; however, for clients with seasoned payroll teams who have experience running their own processes, it can be frustrating to wait for ADP to do tasks that can be done quicker on the client side. Pros I like that we have the support of our dedicated ADP service team no matter what the challenge is. Cons As someone who has used both Comp and Non-Comp Services, I find it challenging not to have the ability to process payroll (specifically running previews) or calculate manual checks. Review Source JS Jill S. Manager - HR Financial Services Used the software for: 2+ years ### "Overall decent product just needs modernization" July 23, 2024 3.0 I like our service expert in HR and rely on her when needed. It can depend on who you are grouped with so if you aren't getting the response as quickly as you need, you may need to request another contact. The system is big and handles an assortment of needs/tasks but can feel clunky and a bit outdated. ADP asks for feedback and continues to update the system on a quarterly basis. In the end, if you are knowledgeable in an HRIS, you can do what you need to in the system it just would be helpful if they offered easy workflows and the ability to send reports to those who aren't administrators. Pros We have a good service team right now and can request changes when necessary. We know the system very well and don't have to utilize support very often. Employee information is easy to navigate. Cons System is clunky and can change without notice. Performance management, although recently updated doesn't allow for goals over 100% and Comp Module doesn't flow over to payroll with dates for bonuses. Things you think would be easy to fix take a while. Also, data feeds are handled offshore and are very painful to fix and update since you don't have access to that group by portal. Everything is in email and they don't respond timely. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Not sure, before my time in this role so I don't have an answer here Review Source Response from ADP September 20, 2024 Hi Jill, we appreciate the detailed review of your ADP experience. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you. JS Jennifer S. Human Resources Machinery Used the software for: 2+ years ### "Solid Services" August 27, 2024 4.0 Pros Easy to use. Convenient. Easy payroll functions. Cons Sometimes client services wants me to use printed instructions to complete tasks instead of walking me through. I prefer a walk through tutorial of new to me tasks. But they generally accommodate this. Review Source RA Richie A. HRBP Telecommunications Used the software for: 1-2 years ### "Great support, not so great system" September 4, 2024 4.0 Pros The service provided by pir CSM is exemplary. Cons The system can quite often be 'clunky', often when I am using the field grabber tool for generating reporting, I don't have access to all fields until I clear my cache which is an inconvenience to other parts of my job. Review Source CC Cynthia C. Business Analyst Defense & Space Used the software for: 6-12 months ### "Review of ADP Comp Services" July 23, 2024 5.0 I enjoy ADP Comprehensive Services, but I wish you would consider getting more specialized in Government Contracting. I had to spend a lot of time working to customize the system for government compliance. It would be better if you had teams with specific experience in government contracting in HR and compliance. Pros Everything I need is in one system and it is easy to understand once you take the time to learn the system. Cons Setting it up and implementing the system. IT could be much easier. Implementation was not what I initially expected, it wasted a lot of time because it was not useful. You need to work out a way to go through implementation where it is not just about showing you what you can do, you should build in the time to actually set up and build the system. Alternatives considered [Deltek Costpoint](https://www.capterra.com/p/155685/Deltek-Costpoint/) Reason for choosing ADP Comprehensive Services Price and ease of use for both users and administrators. Review Source JC Janice C. Director of payroll Accounting Used the software for: 2+ years ### "IMI Norgren LLC" August 4, 2024 4.0 Overall, the service has been good and worth the extra money. As our team has improved and become certified, I am beginning to feel that we have outgrown this product Pros IMI contracted with comp services in 2016. With a small and inexperienced payroll group, we relied on our ADP service team to help us complete payrolls and stay in compliance Cons the service/product is dependent on the talent level of your team. When we have had low talent, things did not go well. when talent gets better our service improves Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Corporate forced us to make this switch centralizing payroll Review Source PC Paula C. HR Generalist Automotive Used the software for: 2+ years ### "Love having options for employees!" August 20, 2024 5.0 I love that they reach out to me as well and include me in what has taken place with the employee. Pros It makes it easy for employees that have questions to reach out and get precise answers quickly. It is a big help to employees if I am tied up with other tasks by giving them another avenue to seek assistance. Cons I can not think of any down side to the service. Review Source gC gail C. Director HR EHS Mechanical or Industrial Engineering Used the software for: 2+ years ### "ADP System Feedback" July 30, 2024 5.0 Our system of truth - connects to other business systems, user friendly Pros easy to use variety of modules reporting connects to other business systems Cons none so far - it is a great HRIS system, ADP is a great HRIS tool, we also offer a shared service to a sister company Alternatives considered [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing ADP Comprehensive Services liked the comprehensive system - we added benefits module etc Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) business was sold off and we had to find a new one Review Source JB Janet B. HR Administrator Banking Used the software for: 2+ years ### "Comp Services Review" August 20, 2024 4.0 We have had some ups and downs with various tasks that were being requested. Pros Some reps are very helpful and have resolved issues in a timely matter. Cons Being directed from department to department Review Source TB Tina B. Payroll Specialist Food Production Used the software for: 2+ years ### "Comp Srvcs Review" July 23, 2024 4.0 Overall, very good experience. We are actually growing and merging so we are going with Next Gen soon and everything will be back with ADP, including time and attendance. Pros ADP does so much for a lot of departments that we don't have to worry about. Cons Making sure our taxes are paid correctly and on time. Registration Services is also lacking in efficiency in getting new States setup. Reason for choosing ADP Comprehensive Services More of us know the name and have had experience with ADP. Review Source MM M. M. HR Manager Renewables & Environment Used the software for: 2+ years ### "ADP Review" August 27, 2024 4.0 Pros The ease of accessibility navigating the site. Cons Lack of and time frame of communication through Bridge. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.