# Page 4 | ADP Comprehensive Services Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ADP Comprehensive Services the right Human Resources solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews --- ADP Comprehensive Services 4.3 (265) [View alternatives](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Page 4 - Reviews of ADP Comprehensive Services ## Showing most helpful reviews Showing 76-100 of 265 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Amy B. HR Manager Human Resources Used the software for: 2+ years ### "Good comprehensive service" August 20, 2024 4.0 Overall, good enough. The system includes a lot of helpful features Pros Offers support on many tedious tasks and administrative burden Cons Hard to reach customer support when needed Review Source JE Jessica E. HR Business Partner Program Development Used the software for: 2+ years ### "Always there to help" August 6, 2024 4.0 Overall experience is a plus and would recommend to others. Pros I really like how there is always someone to help and get things done. Cons Sometimes in some areas it would be nice to be able to just "do it ourselves" instead of having someone need to do it for us. Alternatives considered [Workday Workforce Management](https://www.capterra.com/p/264766/Workday-Payroll-and-Workforce-Management/) Reason for choosing ADP Comprehensive Services Private Equity chose the platform, we did not really have a choice. Review Source HH Hector H. Payroll Accounting Used the software for: 2+ years ### "Payroll Manager" August 23, 2024 5.0 My overall experience with ADP has been great, I love the support and how easy it is to manage. Pros How ADP keeps updating to give the customer easy and better access to ADP Cons The custom reporting can get a little complicated. Review Source HC Hemali C. HR Director, Operations and Benefits Retail Used the software for: 2+ years ### "Comprehensive Service - Way to go for all Payroll leaders" August 20, 2024 5.0 Pros \[sensitive content hidden\] - Our payroll partner at ADP is very detail and stays on top of all of our issues. Cons Back up for \[sensitive content hidden\] - when he is out, his back up are not trained properly. Review Source JP Jeannie P. HR COORDINATOR Furniture Used the software for: 2+ years ### "Evaluator of HRMS systems" July 23, 2024 2.0 Really don't like it for what we're paying. Payroll is great but very cumbersome. Training to navigate on how to ensure the correct way to process sometimes very unclear. Pros I'm not sure what that is. I tried to reach out and have HR rep to explain. Very much still unclear for what we pay. Cons $$$$$ - Very very expensive even with the discount. Reporting engine and custom reporting difficult and a lot of time inaccurate unless you know the systems capabilities and what to report. Reason for choosing ADP Comprehensive Services I didn't. Review Source Response from ADP September 20, 2024 Hi Jeannie. Thank you for posting a review. We’re sorry that your experience did not match your expectations. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you. NM Nikita M. Human Resources Generalist Hospitality Used the software for: 2+ years ### "Very Helpful!" August 29, 2024 5.0 Comp Services is always there to help when needed. Services is quick and handled with care, which makes any process beneficial. Pros Always available to assist and friendly with their services. Cons I have nothing least favorable to note as anytime I need help it is always seen all the way through. Review Source LM Lisa M. Human Resource Director Non-Profit Organization Management Used the software for: 2+ years ### "Human Resource Director" August 7, 2024 5.0 Pros Step by step explanation on finding the solution to the issue. Cons Sometimes they don't always have the answer needed and have to review with other staff. Review Source HC Haydee C. HR Shared Service Center Chemicals Used the software for: 1-2 years ### "Review Haydee Cacique " August 20, 2024 5.0 its correct, i can have a meeting and ask questions Pros My payroll contacts always giuve me a strong assesment when needed Cons i dont know, maybe it would be schedeulle, since im in another country, sometimes time frame its difficult Review Source KJ Katie J. Human Resources Manager Logistics and Supply Chain Used the software for: 2+ years ### "Great product for the most part" July 23, 2024 4.0 Pros \- Streamlined service including payroll, recruitment, employee documents, timekeeping, time off, benefits - Easy to use - User-friendly for employees - Custom reporting Cons \- Price is high compared to other vendors and seems to increase often, while sometimes the services or quality of responses does not increase accordingly - Sometimes the outages can be very disruptive without much follow up directly from ADP, customers have to try to find their own info to pass along. Review Source AL Angela L. VP Financial Services Used the software for: 2+ years ### "ADP Comp Services" August 20, 2024 5.0 Good service overall. Really like that they have a dedicated account representative that helps answer questions. She can also help escalate when I have any issues. ADP is always trying to upgrade their platform which is nice and they give a lot of notice before things are changed permanently. The reporting dashboard is very organized. Pros Loving having a dedicated service rep. I like that they have a chat feature online. The new dashboard that came out in the last year looks much nicer. Cons The marketplace and perks could be better. Review Source TY Trisha Y. Sr. Director of Human Resources Non-Profit Organization Management Used the software for: Less than 6 months ### "Not satisfied." August 31, 2024 2.0 it is difficult to receive the support and expertise we need. oftentimes cases are not resolved within a reasonable period of time. Pros ideally there is a dedicated team to support us Cons in a previous role and organization i had major account services. the quality of support was better than the individuals supporting comprehensive services. Review Source Response from ADP September 20, 2024 Hi Trisha. Thank you for posting a review. We would like the opportunity to talk and investigate your feedback further. If you’re interested, please email your contact info to clientfeedback@adp.com. We’ll get you in touch with the right team to help resolve your issues as quickly as possible. WE Wanda E. Sr Mgr Benefits and Well-Being Non-Profit Organization Management Used the software for: 2+ years ### "Services Review" July 23, 2024 3.0 Pros 1) The benefits dashboard 2) Ability to use Total Absence Management Cons Total Absence Management is not what we hoped it would be. Its not a "total leave management support tool. Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[Workday Workforce Management](https://www.capterra.com/p/264766/Workday-Payroll-and-Workforce-Management/) Review Source PH Patricia H. HR Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great System" September 3, 2024 5.0 overall experience is great. The customer service is great, they are always willing to help. Pros The quick response and dedication to get the issues or matters resolved. Cons sometime the accents are a little difficult to understand, and wait time on the calls are long. Review Source RL Rachel L. Talent Acquisition Specialist Financial Services Used the software for: 2+ years ### "Highly beneficial and easy to use!" August 5, 2024 5.0 Fantastic, it's fast and helpful in every way I need. Pros Easy to use, great features, very well laid out. Cons Customer service can be a little slow, but when I do have contact with someone they are very helpful. Review Source VR Verified Reviewer HR Generalist Biotechnology Used the software for: 2+ years ### "Quality Product" July 24, 2024 4.0 Pros The navigation is fairly simple for different areas needed of HR Cons Custom Reporting is difficult and you must create a ticket in order to receive customer service Review Source MW Mark W. Controller Food Production Used the software for: 2+ years ### "Rana-Controller review" August 27, 2024 5.0 as noted above, a full service team available is a plus, but the wait times need to be improved. Pros Nice to have a one stop shop for all the payroll and HR needs. A strong partner allows us to have a virtual extension of this department. Cons Sometimes the wait time to resolve issues (mostly with payroll) take too long. I have used ADP for a number of years and liked the dedicated team that was used years ago. Review Source AS Anna S. Benefits Coordinator Automotive Used the software for: 2+ years ### "ADP Comprehensive Services" July 25, 2024 4.0 Pros ADP Comprehensive Services: Being able to get one on one assistances. Cons ADP Comprehensive Services: When you have to submit a Case# to get issues resolved. Review Source RF Ryan F. Director of Finance Banking Used the software for: 2+ years ### "Director of Finance" August 20, 2024 4.0 Pros It covers many of the ADP modules and is easy to navigate. Cons It is difficult to find the correct person to help you in the various modules. Review Source DB Derrick B. Commercial Loan Specialist Banking Used the software for: 2+ years ### "Employee of a company that uses ADP for payroll" July 30, 2024 5.0 Pretty Good. I have been on it for 15 years or so and it has not caused me any problems. Pros I like that I can make changes in my portal Cons Sometimes the portal is confusing to navigate Review Source PF Ping F. Operations Analyst Oil & Energy Used the software for: 1-2 years ### "Comprehensive function on data analyasis" July 23, 2024 4.0 Pros I enjoy the fast, up-to-date functionality of ADP that allows me to download data and generate comprehensive reports for whatever I need. The indicators and selection functions are easy to navigate, and the platform is very reliable. Cons I think the ADP homepage is not fully utilized. The information provided is not the most useful, and the platform could do a better job of enhancing user-friendliness and making essential personal and functional information more visible. Review Source MG Marcia G. HR Coordinator Human Resources Used the software for: 2+ years ### "ADP Survey" July 30, 2024 5.0 My overall experience with ADP has been good. Pros The thing I like most is how user friendly it is and easy access to employee information. Cons The thing I like least is the reports are not user friendly. Review Source AH Andrew H. HRS Computer & Network Security Used the software for: 2+ years ### "Pretty good!" July 24, 2024 4.0 Pros Customized service is really helpful for resolving issues quickly. Cons Sometimes service can be hit or miss. Review Source SC Sheri C. HR Manager Consumer Goods Used the software for: 6-12 months ### "ADP Comprehensive Services" July 23, 2024 4.0 Pros I like the fact we have access to payroll, onboarding, recruitment, performance management, etc. in one place. Cons Customer support can be improved. If we don't get our assigned rep on the phone, we seem to get someone that puts us on hold for an hour+ and cannot provide the response we are looking for. Review Source OC Olivia C. HR Associate Real Estate Used the software for: Less than 6 months ### "User Friendly!" August 27, 2024 5.0 Pros I like how user friendly the platform is and how supportive the ADP staff members are. Cons I enjoy that there are lots of features, however, I wish they were organized a little bit better. Review Source WK William K. Senior Payroll Manager Information Technology and Services Used the software for: 2+ years ### "Comp Services Review" July 23, 2024 4.0 Overall good experience. The day-to-day, payroll-to-payroll experience is very good. Pros We have a good customer facing Team at ADP. Cons Too many silos, especially when dealing with tax issues Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.