# Page 5 | ADP Comprehensive Services Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is ADP Comprehensive Services the right Human Resources solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews --- ADP Comprehensive Services 4.3 (265) [View alternatives](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Page 5 - Reviews of ADP Comprehensive Services ## Showing most helpful reviews Showing 101-125 of 265 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW JaWana W. Pay Specialist Machinery Used the software for: 1-2 years ### "Payroll Specialist" July 23, 2024 5.0 Pros The whole ADP platform and exactly payroll. Cons Trying to run a report. Not a lot of select of reports to choose from. Review Source JA Joseph A. Operations Accountant Medical Devices Used the software for: 2+ years ### "Payroll Services" July 23, 2024 5.0 It's been great. I have been using your products for about 20 years now and feel comfortable with it. Pros Ease of use. Over the years the product has been reliable. Cons Sometimes it hard to get answers on what the product can do for me when i contact ADP for help. Reason for choosing ADP Comprehensive Services Options were the main factor. also all that ADP can do in terms of tax reporting etc. Review Source CH Christy H. HR Manager Staffing and Recruiting Used the software for: 2+ years ### "My view on ADP" July 23, 2024 4.0 Pros It is user friendly, and the customer service is good if you need help. It has many options and solutions for your business. Cons It does not integrate well with our internal data base. Review Source KK Karen K. AVP Global Payroll Manager Insurance Used the software for: 2+ years ### "ADP Comprehensive Services Review" July 23, 2024 5.0 Overall, I am very happy especially because of my representative \[sensitive content hidden\]. He is very knowledgeable and always willing to make himself available when extra help is needed. Pros Ease of Use and accuracy. The tax compliance feature is great! Cons Not always integrates with Workday easily Review Source MK Mina K. Controller Automotive Used the software for: 2+ years ### "ADP saves us time!" July 23, 2024 5.0 Pros ADP does all the tax reporting and is very user friendly. Saves us a lot of time. Cons I would like to see better reporting and more customizable reporting. Review Source SP Samuel P. Assistant Payroll and Benefits Manager Capital Markets Used the software for: 6-12 months ### "Great Service!" July 30, 2024 5.0 Pros I like that it is a one stop shop for all things Payroll and HR. Cons Sometimes I do encounter long hold times, but other than that really great! Review Source HP Heather P. Registered nurse Hospital & Health Care Used the software for: 2+ years ### "ADP is a great payroll option" July 12, 2024 5.0 I’ve been using ADP for over 6 yrs now. It, by far, is better than any other payroll company I have had in the past with other employers Pros Easy to use, easy to access, great app features, tax documents on command Cons Pto amount sometimes doesn’t update immediately Review Source MP Marilyn P. Staff Accountant Payroll Non-Profit Organization Management Used the software for: 2+ years ### "Staff Accountant" July 23, 2024 5.0 Reliable source I am able to get what is necessary and also it has made my job less stressful Pros Reliable and works with ease. The ability to get what I need when I need it and how I need it Cons Sometimes my contact isn't available but there is always someone there to fill in Review Source JH Jill H. Payroll HR Generalist Medical Practice Used the software for: Less than 6 months ### "Great ADP Comp Services" July 23, 2024 5.0 The implementation team was great and very knowledgeable. Pros All the benefits it provides to us as a company that can further provide for our employees. Cons Pricing was a bit high. In the end worth it. Review Source BJH Bobbi Jo H. Director of People and Culture Health, Wellness and Fitness Used the software for: 1-2 years ### "Comp Services Review" December 18, 2023 5.0 Great services and product overall. Great Payroll and HR resources Pros Innovation and comprehensive resources are vital to success. Has taken the place of multiple previous resources. Cons The backup customer service representatives are not always as knowledgable about the system and support needed as our regular reps are. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Review Source Response from ADP December 21, 2023 Hi Bobbi Jo, thank you for taking the time to leave this great review! We are so glad to hear that you are enjoying the services and product overall, and that it's been vital to success. We look forward to a continued partnership! If you are interested, we think you may be a great fit for our reference program. This is a fantastic way to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule: https://calendly.com/melissa-dunkerley OM Orlando M. Human Resources Specialist Mechanical or Industrial Engineering Used the software for: 2+ years ### "ADP: Your Company's New Best Friend" August 22, 2023 4.0 Above satisfactory - Excellent. Pros All features of ADP are very useful and liked for how they perform. Top Features are: the HR, Payroll, and Benefits Dashboards, QuickCalc (used to quickly estimate wages for EEs that may need an earnings adjustment), Manual check adjustments and off-cycle payrolls, talent tabs, and reporting. Honorable mention for the EE Documents. Cons The incompatibility with larger physical display screens. My company evolved from using 2 standard monitors side by side to one large monitor with a 3440x1440 ultrawide display. However, I was able to submit a feedback request and hopefully it's a design flaw to be fixed. Reason for choosing ADP Comprehensive Services The value for the services received. Review Source Response from ADP August 30, 2023 Hi Orlando, this review made our day! We love the title and are so honored to be a best friend and partner! We appreciate you for taking the time to leave us this amazing review. Let us know if there's anything that you need from our team. LB Lisa B. Payroll Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Superior Product" March 19, 2026 4.0 Still use the product everyday and they are constantly rolling out updates. I also trust in their compliance aspect which gives me room to breathe a bit. Pros ADP reporting is one of my favorite parts about the platform. They spit out in either pdf or excel or csv formatting. The excel sheets are the easiest to use and the Field Grabber option for simple reports is fast and easy. Cons Wish people missing their assigned shifts was a bit easier to find, read, evaluate. I also wish as they updated their platform, we were informed prior to the updates, to give us a heads up about the new experience. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP Comprehensive Services Pre-existing relationships with ADP from former companies, ease of reporting. Review Source LK Lorelei K. Payroll Manager Environmental Services Used the software for: 2+ years ### "Great payroll processing. " December 5, 2023 5.0 I liked the service very much. I have been with ADP on and off for over 30 years in one job or another and have always had great service. And when I look for a new position, the first question I ask is " who do you use to process the payroll". Pros I usually could speak with my representative and if he didn't know or have the answer, he got me assistance. And the fact I could speak with someone after hours if I had an issue. Cons The tax services need to provide more information when responding to a tax issue when they tell you they can't handle it. Review Source Response from ADP December 21, 2023 Hi Lorelei, thank you for the 5 star review! It is so great to hear from a long time customer, and we are so grateful for the continued partnership. If you are interested, we think you may be a great potential fit for our Reference Program. This is a fantastic way to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule: https://calendly.com/melissa-dunkerley EW Emily W. HR Generalist Financial Services Used the software for: 6-12 months ### "Comprehensive Services Changed the Game" December 14, 2023 4.0 Overall, I am very grateful for having Comprehensive Services. I would not have been able to stay with the company I am currently at had they not made this switch. Pros We were with ADP Workforce Now in what they call Majors. This is the same technology platform but with significantly less support and modules than with Comprehensive Services. During our time with Majors, we went through several significant issues that required support and it was not a good user experience. By moving to Comprehensive Services, we gained access to modules that streamlined our processes, an HR Business \[sensitive content hidden\] who is your right-hand person and can support you strategically as well as advocate for you when issues arise, and gained access to a better service platform and team. The amount of stress that his been eliminated by moving to Comprehensive Services is significant. Cons I will say that I continue to be disappointed by Benefit Services and implementation. Implementation was a bit of a mess. It was clear there isn't a checklist to make sure clients are receiving access and education to everything included. We did not gain access to some modules until after I had inquired about what we were missing and pushed to gain access. Benefit services tends to be similar to implementation where it seems the teams don't know how to use the entire system. A lot of things are missed/dropped when working with them. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP Comprehensive Services We were already using ADP Workforce Now so being able to keep our same system thus lessening the learning curve was a bonus. Also, Paylocity and Rippling weren't able to meet our complex payroll needs. It didn't make sense to switch. Review Source Response from ADP December 21, 2023 Hi Emily, we really appreciate the thorough and detailed review! The detailed feedback is so valuable as we continue to work towards improving the user experience where we can. We are so glad to hear that we've been able to meet your complex needs and that you're grateful for Comp Services. We're grateful for clients like you and look forward to a continued partnership. Please reach out if you need anything. JM Jessica M. Chief of Staff Hospital & Health Care Used the software for: 1-2 years ### "Happy Comp Services User" December 13, 2023 5.0 Overall, our experience has been extremely positive. Our costs have decreased, employee satisfaction has increased and compliance with HR and Payroll regulations has greatly improved. Pros I love how my HR and Payroll services are integrated to make everything streamlined and simpler. This significantly decreases errors and helps employees and my HR team be more efficient. Cons Some reports could be named more clearly but there is nothing that I dislike! Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) We switched for a number of reasons including cost, ease of use, service, and reporting. Review Source Response from ADP December 21, 2023 Hi Jessica, thanks for leaving us such a wonderful review. We are so glad to hear from one of our amazing Ambassadors and we are thrilled that you have loved your experience; our staff will definitely be happy to read what you wrote. We look forward to a continued partnership for years to come! CP Cherie P. Director of People Ops Real Estate Used the software for: 2+ years ### "ADP Comprehensive Services" December 15, 2023 5.0 Outstanding - many great systems and excellent people to help get it all done. Thank you! Pros The additional assistance by dedicated ADP representatives Cons The Tax service is excellent in many ways for a multi-tax client. However, the items that need to be fixed (frequently as a result of a state making a mistake) just takes too long with the ADP tax service -- need to be more responsive and flexible to get items fixed more timely. -- Again want to stress that the service is there and taxes are paid , but the time to get some items done needs to improve Review Source Response from ADP December 21, 2023 Hi Cherie, thank you so much for the detailed review! We appreciate your constructive feedback and will pass it over to our team. We are so glad to hear that overall, you've had an outstanding experience. If you are interested, we think you may be a great potential fit for our Reference Program. This is a fantastic way to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule: https://calendly.com/melissa-dunkerley PD Pascale D. Payroll Associate Construction Used the software for: 2+ years ### "ADP is the best!" December 14, 2023 5.0 Pros Payroll & reports and analytics. It gives you a wide range of options. Cons In the new experience, when we have to preview payroll from the payroll register. You have to click to expand each column, so visually it's not convenient as it used to be with Classic. So personally I preferred how Classic view worked (more visual). Reason for choosing ADP Comprehensive Services It's so far the best product overall. We tried different software before and even considered a new one, but ADP stays the best. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) I'm not sure. I joined Payroll Dept after the fact. Review Source Response from ADP December 21, 2023 Hi Pascale, thank you so much for the fantastic 5 star review! It's great to hear from amazing Ambassadors like you! We look forward to a continued partnership in the future. As always, please feel free to reach out if you need anything. Thanks again. MA Melisa A. Payroll, Benefits, Compensation Manager Legal Services Used the software for: 2+ years ### "ADP Comprehensive Services, A Worthwhile Investment for Your Organization!" November 30, 2023 5.0 I have worked with ADP Comprehensove Services at a couple of jobs, and I receive consistenly great service every time! No issue that I may have is too bigfor them to assist me with, or find a way to resolve. Pros The prompt services, the care, thoroughness, and "follow-up" nature of the representatives Cons Hasving to pay for custom reports sometimes, when an already-existing styandard report is available, and can be tweaked for no additional cost. Reason for choosing ADP Comprehensive Services I was not here, but Mangement said they liked the innovation, full support and wide range of the ADP product. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) They weren't happy with the capabilities of the last HR-Payroll product. The customer service was not great Review Source Response from ADP December 21, 2023 Hi Melisa, thank you so much for the well-rounded and thorough review! It's great to hear from customers like you, and we are so glad to have you with our Ambassador community. If there's anything that you need to improve your experience, please don't hesitate to reach out. We look forward to a continued partnership for years to come! MD Mara D. Senior HR Manager Non-Profit Organization Management Used the software for: 2+ years ### "Balancing Strengths and Opportunities: A Review of ADP Comprehensive Services" August 23, 2023 4.0 Pros I want to acknowledge that ADP Comprehensive Services offers a commendable product that has undoubtedly improved our HR operations. The capabilities provided by the platform have significantly streamlined our tasks and contributed to enhancing our overall efficiency. Cons it's important for me to highlight that we have encountered challenges in terms of customer support. There have been instances where we faced delays in receiving assistance, and the quality of support provided did not align with the standards we expect from a service provider of your caliber. Efficient and responsive customer support is paramount to us, as it directly impacts our ability to effectively utilize the platform and address any issues that arise. Review Source Response from ADP August 30, 2023 Hi Mara, we really appreciate the thorough and well-rounded review. We are always focusing on improving where we can, and we value your feedback. We will pass this onto our Product Teams. If you are interested, feel free to email us at adpclientfeedback@adp.com and we can better address your specific needs. We value your partnership! RK Rachel K. People Partner Marketing and Advertising Used the software for: 2+ years ### "Gets the job done" May 16, 2023 2.0 I feel like ADP gets the job done and is an affordable option. For smaller companies, I see no reason for them not to use ADP for their needs. However, once you need to do more involved tasks the site quickly reveals how little capacity it has. Pros I appreciate that ADP is a pretty basic platform and most of the functions are easy to do once you know how. The customer support is usually quick to respond and helpful. Cons The platform is not intuitive or user friendly and I often cannot figure out how to do actions without guidance from an associate. Functions are never where you expect them to be, and the various site branch-offs make it even more confusing. The platform feels very outdated and not modern. Users often have issues locating documents in their own profiles. The reporting is extremely difficult to use and get the output of a clean report with exactly the specified parameters. Reason for choosing ADP Comprehensive Services I am not sure, the switch was done before I got to the company. Review Source Response from ADP June 14, 2023 Hi Rachel, thank you for your feedback and explanation here. We would like the opportunity to talk and investigate your feedback further. If you're interested, please email your contact info to clientfeedback@adp.com. We'll get you in touch with the right team to assist with training and specific questions as needed. TK Tammie K. Director Construction Used the software for: 2+ years ### "Choose ADP - You won't be sorry!" December 14, 2023 5.0 Excellent! Top notch team of professionals! Pros I like that I never feel alone! I have a team of resources available with the click of a button or a quick phone call. Cons Tracking of paid sick leave in the various states can be a hassle. Updating of platform when you least expect it. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing ADP Comprehensive Services The ADP platform was so intuitive. Everything made sense. Switched from [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) We had a company merger. Moved to a new software for all to start fresh. Review Source Response from ADP December 21, 2023 Hi Tammie! Thank you so much for the review! We love hearing from our happy clients and appreciate you taking the time to write a review. We look forward to a continued partnership for years to come. As always, reach out if you need anything! RR Ronn R. Maintenance Technician Facilities Services Used the software for: 6-12 months ### "Best Company appin terms of being productive" October 16, 2021 5.0 This app gets the job done easily and it is really recommended to be a company app. all available resources are in the app and easily accessible by everyone in the company. I strongly recommend this app to all companies. Pros Great app not just for employers but for employees as well. easy to use, very informative app and features are really thought of with employees/ employers in mind Cons This app is perfect as it is. No complaints or negative remarks on this app. Review Source Response from ADP October 19, 2021 Thank you so much for being a client! We love supporting you! MJ Melissa J. HR Sr Manager, Benefits, Performance Management & Compensation Gambling & Casinos Used the software for: 1-2 years ### "Not Intuitive" May 16, 2023 2.0 Customer service needs to be revamped. It would be helpful if the reps were knowledgeable with all parts of the platform (instead of specializing in one area: payroll, HR, reporting, etc.) because they don't understand their solutions may impact another platform negatively. Pros I have had issues with just about every part of the platform. Cons Each piece of the platform should work together. I should not have to make multiple changes for a single change. I know we aren't using ADP to it's full extent, but customer service is unhelpful and can't fix the problems we are having. Reporting, especially auditing, is unreliable and returns information that can't possibly be true. Review Source Response from ADP June 9, 2023 Hi Melissa. Thank you for posting a review. We're so sorry that your experience did not match your expectations. This is on us. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you. EC Erika C. CFO Security and Investigations Used the software for: Less than 6 months ### "Great service" December 14, 2023 5.0 Pros Amazing implementation team, all the support, their dedication, motivation to solve all our issues/challenges. Overall: I like that i can always get a hold of customer service to help out one very topic. Cons Moving from implementation to being just a regular customer is very hard, felt like falling from the mountain top to the deep valley. Scheduling module is not up to my expectations, does not have the functionalities we need Overall: ADP has a lot of resources to help customer (Admin) to learn the system, but it is overwhelming, i keep getting several email a day, i cannot keep up. Our company does not have a dedicated HR person just for ADP tasks and instead of helping, it just makes me stressed that i have to take care of all the tasks that ADP assigns to me. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP Comprehensive Services We chose ADP because of the expertise and customer service. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Our company is growing and we need help with multi-state compliance Review Source Response from ADP December 21, 2023 Hi Erika, thank you for taking the time to leave a review. We are so happy to have you and look forward to a continued partnership beyond implementation. We encourage you to reach out to your Implementation Manager who would be happy to assist in explaining available resources, training, etc.! DM Denisse M. HR Manager E-Learning Used the software for: 2+ years ### "ADP review by HR Practioner" December 15, 2023 5.0 Love the recruitment/onboarding and benefits modules. Pros The flow of recruitment to onboarding to benefits. The entire lifecycle Cons the Performance Management module is archaic and needs improvement in ease of use. File feeds also take way too long to set up and fix if any issues arise. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Ability to do more functions like performance management and benefits. Review Source Response from ADP December 21, 2023 Hi Denise, we appreciate the detailed review! We are so glad to hear that you see a value in the entire lifestyle that this product provides. We look forward to working together for years to come! 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