# Page 6 | ADP Comprehensive Services Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is ADP Comprehensive Services the right Human Resources solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews --- ADP Comprehensive Services 4.3 (265) [View alternatives](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Page 6 - Reviews of ADP Comprehensive Services ## Showing most helpful reviews Showing 126-150 of 265 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PN Phuong N. Payroll Manager Entertainment Used the software for: 2+ years ### "ADP WFN Feedback" June 27, 2023 5.0 I like ADP Comprehensive Services because it flows from HR to Payroll seamlessly. I also like that there's a customer service number with options to choose depending what areas (HR, Payroll, Compliance, Reporting, Tax, etc.) you need help in. My rep., \[sensitive content hidden\] is very responsive in resolving my issues. Pros I like ADP Comprehensive Services because it has a lot of features/modules (HR, Payroll, Tax, WGPS, GLI, Reporting that is essential in employee management. Cons Some of the management reports, I don't have visibility when it gets imported to 3rd party vendor so when there's an issue, I'm unable to identify and resolve. Review Source Response from ADP June 30, 2023 Hi Phuoug, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We appreciate the feedback and value your business. If you need any further assistance with reporting visibility, please reach out to your rep and they can direct you to the right team! NF Nic F. HR Specialist Civil Engineering Used the software for: 1-2 years ### "Not Helpful" June 27, 2023 2.0 Exhausting. Pros The option for electronic onboarding is nice, and the database of employee is easy to use. Cons It feels like everything is a struggle to use, and there is no forethought in place for upcoming changes in the laws or policies. Example: EI-9 - sure, it's electronic and easy to use however, there isn't a mechanism in place to re-do I-9's that were done virtually. We will have to go back to using paper for those done virtually during the pandemic. Reason for choosing ADP Comprehensive Services I'm sure at the time, ADP was the best product at the time. The problem is, ADP has not kept up with the times, and the capabilities of other products/services. Review Source Response from ADP June 30, 2023 Hi Nic. Thank you for letting us know about these difficulties. We would like to get some additional details and get you in touch with the right person to help resolve. Please email us your contact information and additional details to adpclientfeedback.com. Hope to hear from you soon. KP Kyla P. Human Resource Coordinator Insurance Used the software for: 2+ years ### "We love ADP" May 16, 2023 4.0 We are working on updating the Pay Grades and aligning them with merit increases and bonuses. Pros I like that we can intergrade different functions for different departments in on HR system. Cons I don't like when the updates reject certain functions or don't keep information needed. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Reason for choosing ADP Comprehensive Services It is more commonly known and used with other administrators in our company. Review Source Response from ADP June 9, 2023 Hi Kyla. Thanks for taking the time to review Comprehensive Services. We know it takes time and we appreciate your effort. We're so glad you've had a great experience overall! We appreciate your business and value your feedback.   MH Meaghan H. HR Manager Real Estate Used the software for: 6-12 months ### "A Comp Services Success Story" December 14, 2023 4.0 Pros I love HR Comp Services! It is so nice to have someone to bounce ideas off of and ask questions when you are the only HR practioner in a company. Cons Implementation and Payroll Comp Services were a little rocky. I felt like our implementation was rushed and had a bad experience with my first payroll consultant. I was recently given a new payroll consultant and he is great! I am very happy that ADP made a switch for me. Review Source Response from ADP December 21, 2023 Hi Meagan, thank you so much for the great review! We are so glad to hear that you've had a fantastic experience after implementation. We look forward to a continued partnership! If you're interested, we think you may be a great potential fit for our reference program! This is a fantastic way to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule: https://calendly.com/melissa-dunkerley CC Centrella C. Staff Accountant Non-Profit Organization Management Used the software for: 2+ years ### "ADP Comp Service - Thankful for the Assistance " December 15, 2023 4.0 I am very happy the service is available when needed. Pros I like that I have been able to resolve any concerns I had. Cons Some individuals are not as knowledgeable as others. When faced with this situation, I usually can figure out the situation. In the event I can't determine a resolution, I will call back and hope to get another individual. Review Source Response from ADP December 21, 2023 Hi Centrella. We appreciate you taking the time to leave a review to help others in their research process! We are glad that you have found that our assistance team is able to help most of the time. We look forward to continuing to work together for years to come! AP Amber P. Medical Billing Advocate Hospital & Health Care Used the software for: 1-2 years ### "ADP is very easy to use and accurate." January 20, 2023 5.0 My overall experience would be outstanding! Not once have I had an issue and I am so grateful the company I work for uses this program. Pros What I like most about ADP is that I can trust the information obtained, retrieve it easily and it is easy to understand and read. Cons I can't really think of anything I don't like about the ADP software. It is very user friendly, and I have never once had a problem with it. Review Source Response from ADP June 9, 2023 Hi Amber, thank you so much for your review earlier this year. We appreciate your feedback. Let us know if you need anything at all to continue having a great experience! Your feedback has been shared with our product development teams to continue driving positive changes. We are looking forward to the continued partnership! VR Verified Reviewer Payroll Specialist Hospital & Health Care Used the software for: Less than 6 months ### "ADP WFN is good but you'll regret adding comprehensive services..." May 11, 2019 1.0 I refuse to work for any company that uses comprehensive services. Pros Absolutely nothing, it's extremely expensive and adds nothing to a company unless they don't want to pay for a in-house payroll specialist. However, an in-house payroll specialist with prior ADP experience will have more control without comprehensive services which should lead to less errors with thorough audits. Cons I used ADP Comprehensive services tied in with ADP Workforce for approximately six weeks . Week 2 I wanted to pull out my hair in frustration. My prior company had ADP WFN where I had full control. My new company had comprehensive + WFN. My top three aggravations were: #1 losing the ability to cut manual checks (i.e. QuikCalc 1min-30 sec task w/o CS). The team would be responsible for this & if we were lucky we received the calculations before the end of the day. #2 losing the ability to preview & submit payroll. (Another 2-10 min process) The team sent us custom Excel files to enter retro pay, pto, missed hours etc. Once complete we sent it to them to create a batch. Hrs later they'd send preview reports for verifying. Each code required 1-2 correction plus waiting hours for updated reports. Our bi-weekly submission date was Wed but they submitted on Thu cutting it extremely close to the wire & leaving no room for a final look over. #3 our team was no more knowledgeable than the CSR's answering phones. For several weeks we requested a shift differential added to certain communities, they struggled to figure it out & we had to cut checks for shorted employees. However, the 4th pay period attempted they got the rate correct but that's the only rate employees were paid. Review Source Response from ADP May 16, 2019 We apologize for the experience you encountered and understand how frustrating the situation must have been. ADP let you down, which is something we never aspire to do. For that, we are also sorry. We have taken measures to immediately address the issues you have raised, including reducing the number of payroll previews for agile and accurate pay processing. We have also made investments in automated payroll processing to streamline the auditing and validation process, and enhance the client experience further. If there is anything else we can do, please let us know. HB Henry B. Recruiter Gambling & Casinos Used the software for: 1-2 years ### "Disappointed in Customer Support and Reliability" May 16, 2023 3.0 frustrating and disappointing. a vast array of powerful tools that are silo-ed off from one another leaving me with almost no ability to utilize many of them in a productive way Pros ADP has a vast array of tools and functionalities that are very powerful and give users many options and abilities to manage their HRIS. Cons constant issues with reliability, services unavailable, data corrupted or rolled back 6 months unannounced. customer support either totally clueless or generically unhelpful. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Review Source Response from ADP June 14, 2023 Hi Henry, thank you for posting a review. We're sorry that your customer service experience did not match your expectations. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you. AH Allison H. Corporate Accountant Building Materials Used the software for: 2+ years ### "Pleased Corporate Accountant" August 22, 2023 5.0 Pros The ability to set up connections between SAP and ADP as well as pulling into an excel file takes all of the leg work out of processing payroll. I love the user friendly format and clear options. Cons I wish the SmartCompliance and GL Reporting were all in one place but otherwise this is just an inconvenience. Review Source Response from ADP August 30, 2023 Hi Allison, thank you for a very well-rounded and thorough review of Comprehensive Services. We appreciate your feedback and know it will be helpful and informative for other customers. Let us know if you need anything at all to continue having a great experience! We are looking forward to the continued partnership! JB Jacqueline B. Payroll Technician Design Used the software for: 2+ years ### "Horrible customer service" January 16, 2024 3.0 Pros It's not too hard to use, although some things can be tricky. Cons Customer service. CSR's are not very knowledgeable and will keep putting you on hold while they consult with someone else, who then gives them incorrect information half of the time. Review Source Response from ADP September 20, 2024 Hi Jacqueline. Thank you for posting a review. We’re sorry that your experience did not match your expectations. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you. TG Teresa G. Personnel Airlines/Aviation Used the software for: 2+ years ### "ADP is a mixed bag of a company" December 5, 2023 5.0 Pros The ease of the website and when I have a problem the ability to go online or call for help. Cons They keep changing the website when it is not necessary. The old site was more user friendly. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing ADP Comprehensive Services We have ADP 401K and did not want to mess with changing that. Review Source Response from ADP December 21, 2023 Hi Teresa, thank you so much for the 5 star review! We are so happy to hear that you've had a great experience with the platform and with customer service. It's great to hear from happy customers like you! KS Katie S. Director of Human Resources and Administration Law Practice Used the software for: 2+ years ### "Comprehensive Services Tool" December 14, 2023 5.0 Pros I like the dedicated support staff that are assigned to us most. They are easily reachable and very knowledgeable. Cons I least liked the implementation team as they were very unreliable before they turned it over to our support staff. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) We grew larger and needed to consolidate everything into one platform. Review Source Response from ADP December 21, 2023 Hi Katie, we love hearing from our clients who upgraded from RUN! So glad to hear that your dedicated support staff has been helpful. Feel free to reach out if you need anything. Thank you for taking the time to leave a review. VR Verified Reviewer Director - Human Resources Warehousing Used the software for: 2+ years ### "ADP Comprehensive Services " December 14, 2023 4.0 Pros That we have all the programs together and it works decently. Cons It takes time to understand it and to get a straight question from customer service. Review Source Response from ADP December 21, 2023 Hi there, thank you for letting us know about your experience with Comprehensive Services! We are glad to hear that you value having all programs in one place, as this is one of our biggest goals. We appreciate your support and partnership.  EH Emily H. Senior Living Hospitality Used the software for: 2+ years ### "Bradford" August 8, 2023 5.0 Very helpful Pros Very user friendly, easy to input. So may areas to look in and search. Cons I have no things I dislike about ADP at this time. Reason for choosing ADP Comprehensive Services Corporate decision Review Source Response from ADP August 22, 2023 Hi Emily! Thank you so much for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We are so glad that you find the platform easy to use, that is one of our biggest goals! Thanks for your kind words and we look forward to seeing you again. MB Mathew B. Quality Assurance Supervisor Hospital & Health Care Used the software for: 2+ years ### "NOT to be Trusted" January 18, 2019 2.0 Take my advice, outsourcing is NOT always teh answer. Things make look golden on paper and in "demo mode", but live on the floor during peak buisness hours, you do not have time to 'troubleshoot' a ADP ticket for teh 1,000th time. Pros All-in-one service solution for popular HR administrative services, payroll, and talent recruiting. Cons Entry level staff CONSTANTLY has an issue clocking into the system, which requires their Supervisor to manually adjust each punch. On average with my last employer, I was correcting 80 missed or incorrect punches per two week period for 9 employees. HR FMLA processing is, from my experience, a horrendous and borderline illegal mishandling of information. Very easy to 'file" for FMLA, but after that initial phone call, no one knows what's going on. The frontline staff answering the phone tries their best to interpret the information to provide updates, but the "back office" is elusive and does not speak with customers or offer assistance to frontline staff that is trying to explain status information for leave cases. I had to eventually start recording my calls to ensure my internal HR department had a record of the horrible service my previous employe is probably paying close to a 1M per year. Review Source Response from ADP January 21, 2019 Hi Matt, I'm sorry to hear about your experience with ADP. I would be happy to connect with you an ADP representative who can meet with you to improve the experience. Please contact me at will.blalock@adp.com NL Nicholas L. HR Analyst Venture Capital & Private Equity Used the software for: 2+ years ### "ADP Comprehensive Services Review" September 26, 2018 4.0 It has been helpful to provide metrics for senior management regarding HR analytics, self service for our employees for a bunch of personal information, allow for I-9 management through E-verify, great custom reporting to be able to pull for our teams within our organization, and allow for online performance management for our employee population. Pros There are plenty of great options such as faster customer service- being able to talk to a representative very quickly, super helpful with setup such as for open enrollment in setting up all the new plans and rates, setup with API's to vendors, help with total management, addition of HR analytics and dashboard for management and HR to make metrics that are very useful, help with custom reporting and very easy for employees being able to make changes such as their direct deposit, tax information , life events and benefit enrollment. It is also great to have the E-verify file feed built into ADP so we can send it directly to them. Cons The on boarding for ADP is not great and does not allow for a true on boarding system as we cannot electronically sign for any documents and cannot transfer all data from our ATS. Sometimes, we have experienced a longer wait time for customer service and it makes it difficult to talk with someone but have had a good overall experience. The total management is not a true capture for management of leave as we do not have any ADP time sheets so it makes it impossible to track based on time sheets since we use Unanet. Review Source Response from ADP January 9, 2019 Hi Nicholas, thank you for taking the time to provide a review of ADP Comprehensive Services. We appreciate your business and loyalty to ADP! VR Verified Reviewer Payroll Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Payroll Administrator " June 20, 2023 4.0 Pros Everything was in one place and very simple to use. Cons There is not anything that I dislike at the moment. Review Source Response from ADP June 30, 2023 Thank you for the review! We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we'll strive to continue to meet and surpass your expectations in the future. BM Becky M. Director of Business Applications Individual & Family Services Used the software for: 2+ years ### "ADP Comprehensive Services - Review" August 15, 2023 4.0 It's an adequate platform. Many of the features are not efficient to use and somewhat inflexible, so we have had to outsource, at an additional cost to our organization. Pros Time and attendance, security features. Cons Clunky to use, hard to find values, reporting is difficult to maneuver. Review Source Response from ADP August 22, 2023 Hi Becky. Thank you for taking the time to write a review and for sharing your feedback on the ease of use. Your feedback helps us do better and we are actively working to improve items like you mentioned. Feel free to reach out to us directly with additional feedback/details on the use issues that you are running into. adpclientfeedback@adp.com SB Stacey B. Payroll and Benefit Managers Hospital & Health Care Used the software for: 2+ years ### "Payroll" June 20, 2023 3.0 Pros Payroll Calcs and immediate payroll previews Cons Often there are abnormalities that just happen without reason - they are very silo - often payroll does not understand HR or know how to fix benefits or time and attendance and vice versa Review Source Response from ADP June 30, 2023 Hi Stacey. Thank you for letting us know about this. Your feedback helps us do better. If you are interested, we would love to get more information around some of the difficulties so that we can better assist. Please email as at adpclientfeeback.com with your contact information and we'll get the right team to reach out to you. HL Holly L. HR Generalist Computer Software Used the software for: 2+ years ### "Typical HRIS " August 8, 2023 4.0 Pros End of year processing is easy and convenient for admins and employees. Cons Systems don't flow as they should between HR, Benefits and Payroll. Reporting functionality should be more simplified. Trying to find invoices should be all in one place. Review Source Response from ADP August 22, 2023 Hi Holly, thank you so much for the review! We're glad you find the year processing easy and user friendly. We will pass on your feedback regarding the flow between the systems, this is helpful feedback. We're glad that you've had a good experience overall and we look forward to continuing our partnership! PG Paris G. HRIS Manager Mental Health Care Used the software for: 1-2 years ### "Comprehensive Services" December 14, 2023 5.0 Overall, where we are now is in a great space. Pros Your provided with a direct team that is well-versed in your account and can answer questions or seek out the right people to get your issues resolved. Cons They are quick to close cases as if they are meeting a quota. Review Source Response from ADP December 21, 2023 Hi Paris, thanks for leaving a great well-rounded review! We are glad that you would recommend Comp Services and we hope to continue to give you a great experience. If you are interested, we think you may be a great potential fit for our Reference Program. This is a fantastic way to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule: https://calendly.com/melissa-dunkerley AH Angela H. Human Resources Director Oil & Energy Used the software for: 2+ years ### "ADP Life Saver" April 18, 2023 5.0 Excellent Pros Great customer service always solves my problems and issues! Cons I don't like the new color scheme on the update very hard viewing previous color was easy to see and identify tabs etc. My opinion old view of payroll processing was easier and clearer than new version. Review Source Response from ADP June 9, 2023 Hi Angela, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words and we look forward to seeing you again. VR Verified Reviewer Associate Director, Digital Investment Marketing and Advertising Used the software for: 2+ years ### "Simple interface makes for an effective platform" May 19, 2020 4.0 ADP makes it easy to review your pay stubs and any other historical tax documents you may need so that you don't have to worry about saving your old W2 in the mail for months until it comes time to file your taxes. It is easy to use and visually pleasing, especially in the pay stub section, which clearly shows your gross and net pay and the specific taxes that were taken out. I wish they had better customer service, but it often is not necessary since the website is so easy to use, so it isn't a huge con. Pros For me, there are two main pros of ADP. One, ADP is able to store your historical payroll information from past jobs alongside your current job's information (if both jobs used ADP as their payroll server). This is extremely helpful for younger millennials who switch jobs frequently and need online access to tax documents like pay stubs and W2s. Additionally, the visuals provided with each pay stub are colorful and easy to understand. Cons Sometimes the ADP site would be down for maintenance and there wouldn't be an option to contact customer service via email or phone. The visual that ADP shows when the site is down looks very outdated and did not provide any information on when the site would be back up, so this was frustrating at times. Review Source Response from ADP May 21, 2020 Thank you so much for the review! We appreciate the kind words and hope you have a great day! LB Lori B. HR Manager Oil & Energy Used the software for: 2+ years ### "ADP Comp Services Review" August 15, 2023 4.0 I've been using adp for 8 years and have gotten comfortable with the navigations and functions. Pros Accessibility from anywhere. Allows ability to work remotely with minimal impact. Cons Inactivity log out is too soon. System runs slow from time to time. Review Source Response from ADP August 22, 2023 Hi Lori, Thanks for taking the time to review Comprehensive Services. We know it takes time and we appreciate your effort. We're so glad you've had a great experience overall! We appreciate your business and value your feedback regarding log out time and system lags. We will pass this onto our team for future optimization. Let us know if you need anything in the future. CC Cory C. Sr Director of HR and Professional Development Computer Software Used the software for: 2+ years ### "ADP Comprehensive Services Review" November 30, 2023 5.0 Absolutely amazing! I truly couldn't be successful in my role without ADP. Pros It has helped me to automate nearly every backend HR process which has helped me with bandwidth and saved on needing to hire additional headcount. Cons Nothing really. It has been such a critical tool for us. Review Source Response from ADP December 21, 2023 Hi Cory, thank you so much for the review! It's so great to hear from one of our amazing Ambassadors! We are glad to hear that ADP continues to save you bandwidth and headcount. We look forward to a continued partnership for years to come. Please don't hesitate reach out if you need anything! Similar Products Featured ## Related categories [Payroll](https://www.capterra.com/payroll-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[Onboarding](https://www.capterra.com/onboarding-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.