# Page 7 | ADP Comprehensive Services Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is ADP Comprehensive Services the right Human Resources solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews --- ADP Comprehensive Services 4.3 (265) [View alternatives](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Page 7 - Reviews of ADP Comprehensive Services ## Showing most helpful reviews Showing 151-175 of 265 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SL ShaunaGaye L. Director, Payroll & Benefits Public Relations and Communications Used the software for: 2+ years ### "All Good" August 22, 2023 5.0 overall great experience Pros I love the ease of Everything in one place Cons hard to get a hold of the right representative sometimes Alternatives considered [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) Reason for choosing ADP Comprehensive Services It was the better product Review Source Response from ADP August 30, 2023 Hi ShaunaGaye, thanks for taking the time to review Comprehensive Services. We know it takes time and we're so glad you've had a great experience! We are glad that you find everything easy to use! CB Charlotte B. office manager Health, Wellness and Fitness Used the software for: 1-2 years ### "very easy on the back end of things" March 11, 2024 5.0 very positive because it simplifies the payroll process Pros super easy to edit employees time, view time, manage when and where they can clock in. Cons employees are not able to go back and edit their time themselves after it has been 24 hours. Review Source MRB Mary Russell B. VP, HR Marketing and Advertising Used the software for: 1-2 years ### "ADP Review" December 18, 2023 4.0 Pros I like having most employee information in one, easily accessible location. Having payroll, personal info, job related info, and any other information in one spot is great for access for managers, department heads, and anyone who may need specific info about an employee. Cons There are pieces that are a bit clunky - the Benefits Management piece is one. There is such a long lead time for annual enrollment information that we're unable to meet those timeframes with our vendors to make use of the system. Review Source Response from ADP December 21, 2023 Hi Mary, we really appreciate the detailed feedback! We will pass this onto our team. We also recommend reaching out to your RM or HRBP for details on how to better utilize the Benefits Management piece for your needs. We want to make sure you are getting the most out of the tools! JS January S. Payroll & Benefits Construction Used the software for: 2+ years ### "JStoneReview" May 16, 2023 5.0 Easy to use. Could use some improvements. But overall happy. Pros The functionality of the program is nice. Cons Some of the glitches in the system can be frustrating. Reason for choosing ADP Comprehensive Services Easier to use with multiple locations Review Source Response from ADP June 9, 2023 Hi January. Thank you for the feedback! We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we'll strive to continue to improve and make the system easier for our customers. SP Stephanie P. HR Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "User Friendly" December 14, 2023 5.0 Pros ADP is fairly easy to navigate anything I have had issues with were quickly and easily resolved with a simple call to customer service. Cons 401k is not within the same program. I would prefer it to all be in one spot. Review Source Response from ADP December 21, 2023 Hi Stephanie, thank you so much for the review! We are so glad to hear that you find everything user friendly and easy to navigate. We look forward to working with you for years to come! If you are interested, we think you may be a good fit for our Reference Program. This is a fantastic way to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule: https://calendly.com/melissa-dunkerley RH Rebekah H. Compensation and Benefits Manager Real Estate Used the software for: 2+ years ### "Very Helpful System" December 14, 2023 4.0 Pros ADP Comp Services offers a lot of options and functionality - it has helped us with automating our performance reviews, recruitment, and digital personnel files recently. Cons We have had some issues with responsiveness and knowledge of Customer Support, but our new Service Team has been more responsive. Review Source Response from ADP December 21, 2023 Hi Rebekah, thank you for the well-rounded review. We appreciate you taking the time to share your experience to help others in the research process. We are glad to hear that your Customer Support has improved! Please feel free to reach out if you need anything. pP phillip P. Accountant Mechanical or Industrial Engineering Used the software for: 2+ years ### "Review" August 22, 2023 4.0 Pros customer service, different features, constant attempts at improvement Cons reporting isn't as simple as it should be Review Source Response from ADP August 30, 2023 Hi Philip, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We are always striving to improving so glad that you're feeling that on your end! If you have any reporting questions, your HRBP can point you in the right direction to get the support that you need! kJ kari J. Payroll and HR Specialist Warehousing Used the software for: 6-12 months ### "Ease of Use" December 1, 2023 5.0 Overall, it has been easy for me to learn ADP and use everyday. Pros I like how easy it is to set up new Vacation and PTO policies in ADP and the ease of Garnishments Cons Sometimes it is difficult to get Customer Support that understands our specific needs. Review Source Response from ADP December 21, 2023 Hi Kari, we just wanted to drop a quick note to say thank you for taking the time to leave a review. We're always striving to improve and your input helps us do just that. We're glad you find the PTO items easy to use. If you have any trouble with Customer Service, please don't hesitate to reach out to your RM who would be happy to assist! RB Robin B. PAYROLL SPECIALIST Non-Profit Organization Management Used the software for: 2+ years ### "Byers Review" June 20, 2023 5.0 I enjoy Comprehensive services. It takes a lot of the guess work out of payroll. Pros I like that many things that can be tedious are taken care of with the Comprehensive services and we at the company level do not have to do them. Cons Some portions of ADP that I used to do are now down with Comprehensive services and I miss doing them myself. Review Source Response from ADP June 30, 2023 Hi Robin, this review made our day! We appreciate you for taking the time to leave us this amazing review and we are grateful for your partnership! DH Dana H. HR Specialist Retail Used the software for: 2+ years ### "The perfect addition to our HR team" January 23, 2019 5.0 We are a growing business that used to do all payroll and HR management in house. As we began to grow, it became obvious that our old ways were not going to cut it in terms of volume of new hires and a forever lengthening payroll list. Adding ADP to our company has really streamlined how we handle every area of payroll and HR, that we are saving time and adding value to our outdated processes. Pros What I like most about ADP Comprehensive Services is the ease of use. After completing a few training classes for the service, I felt very competent in using the software, and very confident that I could continue to gain more knowledge as time went on. ADP does an excellent job of providing you witht he tools needed to get your company up and running fast with their software. Cons What I like the least about ADP Comprehensive Services is that certain modules work better with different browsers, and that can be very frustrating. Having to switch back and forth between chrome and IE to get the best experience from one situation to the next is not ideal. Review Source Response from ADP January 24, 2019 Hi Dana, thank you for providing a review of ADP Comprehensive Services. We're so happy that your payroll and HR areas have been streamlined, saving time and adding value! VR Verified Reviewer Payroll Accountant Mechanical or Industrial Engineering Used the software for: 2+ years ### "ADP GL and overall services are lacking" May 18, 2019 3.0 Overall I am not very happy with this program. It seems to cause more problems than it helps. Pros I do like some of the ease of use to access employees pay history, and that they offer summarized versions of some of the lengthier payroll reports if you're only looking for totals. Cons I don't like the frequent errors in employee paychecks, and the length of time it takes to get answers when seeking to resolve issues. Our company is terminating it's relationship with ADP due to said issues and more. Often we are stuck waiting for reports beyond the promised date, and this is problematic for processing regular weekly and bi-weekly payrolls. There are often so many adjustment files run that it becomes very hard to keep up with when added to the responsibility of processing regular payrolls. The adjustments wouldn't be a problem if they were timely, but sometimes adjustments are run up to a year after the fact, and all the transactions have already posted or been corrected through other means. If we run the adjustment reports, we run the risk of throwing off several accounts. Review Source LG Leonard G. HR Insurance Used the software for: 2+ years ### "ADP Comprehensive Services Review" April 18, 2023 3.0 Pros Most areas of ADP Comprehensive Services are user friendly. Cons Customer service and support has drastically fallen. Review Source Response from ADP June 14, 2023 Hi Leonard. Thank you for sharing your feedback and for bringing this to our attention. We're sorry you had a bad customer service experience. We would like the opportunity to talk and investigate your feedback further. If you're interested, please email your contact info to clientfeedback@adp.com. We hope to talk to you soon. MW Mellany W. HR Generalist Retail Used the software for: 6-12 months ### "ADP review" December 15, 2023 1.0 Not impressed with the cost it should work a lot more smoothly. Pros The free training and access to webinars. Cons Always have some type of glitch slowing down my daily process. Review Source Response from ADP December 21, 2023 Hi Mellany, thank you for taking the time to leave a review. We would like to get some more information on the issues that you are encountering so that we can better address and ensure we improve your experience. Please reach out to us at clientfeedback@adp.com and we can point you in the right direction! SL Shaka L. HR Generalist Commercial Real Estate Used the software for: 2+ years ### "Review-SL-E" December 5, 2023 5.0 Pros The platform has many features that allow you to effectively manage your workforce. Cons The platform has many features it can be a bit overwhelming when you are looking to pull a report or perform a task fast. Review Source Response from ADP December 21, 2023 Hi Shaka, thank you so much for the great review! We love hearing from long time customers like you. Please feel free to reach out if you need anything to continue to have a great experience. TV Tom V. SVP Talent & Culture Broadcast Media Used the software for: 2+ years ### "Frustrated" June 20, 2023 2.0 Disappointed Pros The system is always available. No down time. Cons Customer service on day-to day support needs to be redesigned and enhanced greatly. Review Source Response from ADP June 30, 2023 Hi Tom, thank you for posting a review and we're sorry to hear that you are disappointed. We would like the opportunity to talk and investigate your feedback further. If you're interested, please email your contact info to clientfeedback@adp.com. We'll get you in touch with the right team to help resolve your issues as quickly as possible. HG Hilda G. Benefit Advocate Insurance Used the software for: 2+ years ### "Benefit Admin Review" May 23, 2023 5.0 Good experience overall Pros Product is easy to use and navigate, easy to process changes Cons timing when reassignment to another department Review Source Response from ADP June 9, 2023 Hi Hilda, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words and we look forward to seeing you again. VP Victoria P. Business Office Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Ease of Use" June 13, 2023 5.0 Pros I like that ADP is user-friendly. There are plenty of videos online to help with items that are more difficult to learn. Cons The price is a little steep. For the number of services received I assume it is fairly priced. Review Source Response from ADP June 30, 2023 Hi Victoria, thanks for taking the time to review Comprehensive Services. We know it takes time and we appreciate your effort. We're so glad you've had a great experience and find the training helpful! We appreciate your business and value your feedback.   SG Sujata G. Sales Rep Financial Services Used the software for: 2+ years ### "The Best Payroll Platform " June 7, 2024 5.0 Pros ADP gives a very good UI for checking payroll. I has an option of comparing various pay cycles and shows the increase and decrease in pay as well. Cons There is not much that I dislike. I would like see an IOS app for this. Review Source SN Samantha N. Sales Manager Real Estate Used the software for: 6-12 months ### "Easy Clock In/Out Functionality for Employee Time Tracking" December 9, 2019 5.0 ADP works just fine for our company the pros outweigh the cons by a lot. It's easy to use, visually friendly, and there has been no down time or glitching within the program within the last year that I can remember. Pros ADP is easy to access both via the computer webpage as well as the ADP app for your phone. Clocking in and out is very easy and user friendly. You can see your hours after each day and whether or not your supervisor has approved your time punches. You are able to view your paycheck each pay period and it shows you your exact paystub, which is easy to print and use for banking/loan purposes. Cons The biggest issue with ADP is that with the phone app you have to be within a certain range of your work location to clock in and out. Depending on how large ADP thinks your workplace is, it can be a real pain. Our place of employment is a large 356 unit trailer park and you have to be within a certain range of the office because it doesn't consider being within the park as being "on-site" for clocking in and out. Our maintenance guys complain about this, even though it hasn't directly affected me since I work in the office. Review Source Response from ADP December 18, 2019 Hi Samantha, Thank you so much for the review! We love hearing about the easy to use functionality. We appreciate your business! Have a great day! VR Verified Reviewer Marketing Coordinator Education Management Used the software for: 1-2 years ### "User-friendly " November 20, 2023 5.0 Pros I use ADP to record my work hours and to view other company info. Of all the timecard softwares I've used, ADP is the most user friendly. The software I used previously was buggy and often wouldn't save my changes; I've had no issues with ADP, hooray! Cons Nothing that I can think of! There's likely more features to ADP that my company isn't fully utilizing. Review Source Response from ADP December 21, 2023 Hi there, thank you so much for such a thorough review! We are glad to hear that you've had a great experience and seen some improvement since your previous platform. Your RM would be happy to help you learn about any features that you are not yet taking advantage of! Thank you again and we look forward to a continued partnership. KB Kisha B. material handler/ trainer Retail Used the software for: 2+ years ### "Payday! " August 16, 2023 5.0 Over all im getting access to everything of importance , so i would recommend everytime. Pros Being able to see my paycheck bfore it comes, and seeing it in detail is so helpful. Cons This software is a good thing all the way around, so i have no complaints . Review Source Response from ADP August 22, 2023 Hi Kisha! This review made our day! We appreciate you for taking the time to leave us this amazing review and we are grateful for your partnership! Please let us know if there's anything that you need in the future. VR Verified Reviewer Staff Accountant Financial Services Used the software for: 2+ years ### "Great Access for All Employees" December 11, 2018 5.0 Pros ADP works great for offices of any size. I've used it for years love the capability it has to access your pay-stubs and 401k information without having to contact HR for help. You can also check your weekly earnings and audit your work without any hassle. Cons It takes a little getting used to on your first couple of uses, but you get the hang of the features quickly. Review Source Response from ADP January 9, 2019 Hi, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP! AM Addison M. Leasing Agent Real Estate Used the software for: Less than 6 months ### "ADP Review" November 20, 2023 5.0 I like it! I prefer our older company Paylocity, but I like it Pros I like how easy it is to use! I also like how user friendly. Cons I don’t like how small everything is! I cannot see unless it’s on a computer Review Source Response from ADP December 21, 2023 Hi Addison. Thank you for taking the time to leave a review. We appreciate your feedback and glad that you find the product user friendly. If you have any specific needs that would improve your experience, please don't hesitate to reach out to your RM to get pointed in the right direction. Thank you! VR Verified Reviewer AVP Human Resources Financial Services Used the software for: 2+ years ### "Automating your HR department" January 23, 2019 4.0 When you can see your HR team and the ADP all working together, its amazing! Pros The software allows for support when you need it and still lets you remain in control, pull the reports you need for your business and proceed with the facets you need. Cons The change from a lower version to a more robust version can be challenging with this software. It's important to stay ahead of that curve. Review Source Response from ADP January 24, 2019 Hi, thank you for providing a review of ADP Comprehensive Services. We love hearing about your experience! SL Shoua L. HR Assistant Food Production Used the software for: 1-2 years ### "Simple & Easy" February 6, 2023 4.0 ADP is an easy and great software for a company to manage their employees' hours and wages. I would recommend it. Pros I liked how easy it is to run reports on this software and how employee timesheets are managed. Also, tracking employee vacation hours was simple. Cons I did not like that this software could not allow multiple tabs, which meant if you were in the middle of doing something but had to check on something else, you would have to cancel out of what you were doing. Review Source Response from ADP June 9, 2023 Hi Shoua, thank you for recommending us in your review! We're so glad we made your experience with us a great one and look forward to continuing to be your HR partner. 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