# Page 8 | ADP Comprehensive Services Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is ADP Comprehensive Services the right Human Resources solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews --- ADP Comprehensive Services 4.3 (265) [View alternatives](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Page 8 - Reviews of ADP Comprehensive Services ## Showing most helpful reviews Showing 176-200 of 265 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Product Manager Computer Software Used the software for: 2+ years ### "Standard HR system for most companies" July 27, 2021 5.0 Pros ADP is very comprehensive and has most features companies need to offer. Cons I am not sure if its not ideally set up at my company but I always have a hard time finding what I am looking for such as company policies and navigating through all of the tabs / options. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) A more robust HR tool was needed for complicated time tracking of different teams. Review Source Response from ADP July 30, 2021 Thank you so much for the review! We really appreciate your business. Hope you have a great day! MM Michael M. CFO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Payroll/HR" December 14, 2023 5.0 Overall positive experience with dedicated support. Pros Full suite in one portal for payroll, HR, recruiting, and onboarding. Cons Nothing at this point in time. Will evaluate ongoing. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP Comprehensive Services Reporting, customer service and the ability to support the companies growth. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reporting and customer and IT services. Review Source Response from ADP December 21, 2023 Hi Michael, we are so glad to hear that you've had a great experience so far! We hope that you continue to have a great support team and we look forward to a long term partnership in the future. Please reach out if you need anything. Thanks! Cody M. Controller Entertainment Used the software for: 2+ years ### "All-Encompassing Solution for those who can live without a "White Glove" Payroll Experience" December 21, 2020 4.0 Overall positive, I prefer ADP over the 2 other payroll systems I've used, and the price is fair as well. Pros Ease of processing payroll, and ability to contact customer service regularly to get custom reporting and resolve issues. Cons Some solutions to issues are not obvious at all in the platform, and the only way to really learn is by talking with an ADP employee, and then learning it for next time. This can be a time-sink sometimes for smaller issues. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Review Source Response from ADP December 23, 2020 Hi Cody, Thank you so much for taking the time to provide a review! We are so happy to have you as a client. Looking forward to partnering with you in 2021! Happy Holidays!!! AC Abby C. HR Program Manager Industrial Automation Used the software for: 6-12 months ### "Review" April 18, 2023 4.0 I have found it to be useful and feel that it integrates well. With a global business though, it doesn't always meet needs. Pros Payroll and employee management have ease of use. Cons Time off requests can sometimes be complicated for employees. Review Source Response from ADP June 9, 2023 Hi Abby. Thank you for taking the time to write a review! We're so glad we made your experience with us a great one and look forward to continuing to be your HR partner. We have passed your feedback onto the team, as we're always working to improve. TM Tracy M. HR Assistant Director Food Production Used the software for: Less than 6 months ### "So far so good" December 1, 2023 4.0 Pros Our implementation team has been great. We are just 3 months in, there has been a lot of training - so far so good. Cons There are many important pieces that need to coordinate together. There have been delays due to lack of communication. Review Source Response from ADP December 21, 2023 Hi Tracy, we are so glad to hear that implementation is going well! We're so happy to have you on board with us and look forward to a long partnership ahead. Please don't hesitate to reach out if you need anything as you work through implementation. JB JAIDA B. CREDIT MANAGER Marketing and Advertising Used the software for: 2+ years ### "OUTIL PRATIQUE" November 21, 2023 5.0 J'apprécie ADP pour toutes les fonctions proposées, mais ausii lorsque je déclare mes impôts plus besoin de reprendre les fiches de paie ou de renseigner un fichier excel car l'outil nous indique le nombre de jour travaillés Pros Cet outil est très pratique notamment pour saisir ses congés, les valider en instantanée, analyser les jours d'absence et ou de présence de chacun Cons je n'en vois pas, pour le moment j'apprécie tous les accès qu'offre ADP Review Source Response from ADP December 21, 2023 HI Jaida, thank you for your positive review! We appreciate your thorough review and so glad to hear that you are finding the platform practical and easy to use! We look forward to continuing to work together. VR Verified Reviewer Packaging Developer Cosmetics Used the software for: 1-2 years ### "ADP" February 25, 2020 4.0 The overall experience was ok. It served it's purpose for time card tracking, vacation requests and financial information. Pros I liked that I could see my salary and 401k information. I liked that I could see how many vacation days that I had left and I could request to use them. Cons I did not like how I had to log into 3 different websites to see vacation information, 401k information and time card information. Adp should have been 1 platform and 1 sign in and you get all capabilities. Review Source Response from ADP March 2, 2020 Thank you for the review! We appreciate your business and hearing about what you love about the experience. TB Timothy B. Field IT Tech Information Technology and Services Used the software for: 2+ years ### "Worst time management application." July 23, 2019 2.0 Absolutely horrible. Pros Absolutely nothing at all. I could not find one good thing about this application. Cons The absolutely horrible interface. There is little to no information on what anything does, you just have to click it and find out. To take time off or see if your time off has been approve there is a little exclamation point when a number on it, however when you click any notification it either does nothing or takes you to an empty schedule. You have to \*FIND\* the right route to go to get any kind of information because there is no guide or tool tip for anything on any of these pages. Review Source Response from ADP July 24, 2019 Hi Timothy, Thank you for the review. We are very sorry you have experienced difficulties with the time management application. We would like to connect and work with you to improve your experience with the technology. Thank you VR Verified Reviewer Roadside Assistance Supervisor Consumer Services Used the software for: 2+ years ### "ADP Comprehensive Services" October 11, 2018 4.0 This product saved time, money and made managing day to day job responsibilities easier. Pros The ease of use and its ability to integrate into other systems. Cons Administrator use/ access can be difficult at times Review Source Response from ADP January 9, 2019 Hi Karen, thank you for taking the time to provide a review of ADP Comprehensive Services. We appreciate your business and loyalty to ADP! I would love to connect with you more about administrator use and access. Please reach out to: will.blalock@adp.com VR Verified Reviewer GAM Telecommunications Used the software for: 1-2 years ### "It works!" February 15, 2023 5.0 Pros It works on both my desktop as well as my mobile phone Cons mobile app is just not that great. The user interface is dated! Review Source Response from ADP June 9, 2023 Good afternoon, we'd just like to thank you for taking the time to write this review of Comprehensive Services. Every bit of feedback like this does so much to help us out and we'll pass your mobile app feedback onto our teams. We're very grateful for customers like you and hope you stick with us for years to come! KM Kevin M. Senior Director Non-Profit Organization Management Used the software for: 6-12 months ### "Moving in the Right Direction" December 14, 2023 3.0 Pros Able to run reports and look at other features ADP Comp had to offer Cons End User Experience is not so great and needs more UX Review Source Response from ADP December 21, 2023 Hi Kevin, thank you for leaving a review about your Comp experience. We would love to get some more details on how we can improve the user experience, feel free to reach out to your RM with more feedback or email us at adpclientfeedback@adp.com so that we can better address your needs. Thank you! EB Eric B. Accountant Non-Profit Organization Management Used the software for: 1-2 years ### "ADP Review" August 8, 2023 4.0 I have had a positive experience using ADP Comprehensive Services for financial aspects of our business. Pros ADP an all-inclusive service that manages important aspects of business, such as payroll, employee data storage, timecard entry, etc. Cons ADP is not quite as user friendly as some other similar products. Review Source Response from ADP August 22, 2023 Hi Eric, we'd just like to thank you for taking the time to review Comp Services. Every bit of feedback like this does so much to help us out! We're very grateful for customers like you and hope you stick with us for years to come! Let us know if you need anything. JG Julia G. Payroll Administrator Utilities Used the software for: Less than 6 months ### "Review from a payroll administrator with multi state employees" December 14, 2023 4.0 We are still new to the software so we are waiting to see what else they offer that will help and benefit our company Pros I like that I am able to reach out with questions and get help Cons when you call into to service they dont always speak English and understand what you are asking. Or there is alot of background noise Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) to offer more help to our HR department and to be able to offer online time cards for our hourly staff Review Source Response from ADP December 21, 2023 Hi Julia, thank you for sharing your experience so far! We are so glad to hear that things are off to a good start. We look forward to a long time partnership in the future. Please reach out if you need anything. Thank you! Shandus V. Human Resources Generalist Higher Education Used the software for: Less than 6 months ### "Much Improvement from ADP" December 3, 2019 5.0 Overall, a vast improvement from what we had before. ADP often gets a bad rap, but I think they are making so great improvements. I am no longer at that company where I used ADP comprehensive services, but I was a key player in the implementation of it and was a super admin. Pros The variety of features. We went from a much less robust version of ADP (ResourceNow) to Comprehensive Services and have been surprised by how much we like it. It is definitely comprehensive, providing Payroll, Onboarding (we moved from fully manual to all electronic processes), benefits integration, performance management (again, we moved from manual process to electronic with workflows) and robust reporting capabilities. All of this was for just slightly more cost than what we had before with ResourceNow. The user interface is really good, and as an administrator, it was relatively intuitive to figure out. Cons There are some minor areas where I wish there was most custom-ability. I also wish it didn't limit our benefits feed option to only 3 carriers. Reason for choosing ADP Comprehensive Services Ultimately we choose this because we already used ADP for payroll and already had a working relationship with ADP. Plus, the cost was very affordable for our company size. Review Source Response from ADP December 4, 2019 Hi Shandus, Thank you so much for the review! We are so happy to hear about your smooth transition to ADP Comprehensive Services! We're glad your team is no longer having to do everything manually :) Have a great day! Kenric D. Healthcare Recruiter Hospital & Health Care Used the software for: 1-2 years ### "Very Communicative to Users" October 3, 2018 4.0 Pros ADP is very good about communicating system updates to users as they are about to be implemented. Another great feature is the LifeMart section which provides coupons and discount rates for different services (travel, groceries, etc.). Cons The comprehensive services system certainly is not cheap. Review Source Response from ADP January 9, 2019 Hi Kenric, thank you for taking the time to provide a review of ADP Comprehensive Services. We appreciate your business and loyalty to ADP! It's great to know that you like the LifeMart feature of the solution! CB Chris B. Hr generalist Human Resources Used the software for: 6-12 months ### "Adp usage" May 2, 2023 5.0 Is great Pros Easy to use and user friendly to employees Cons Ability to implement new features or to use other features Review Source Response from ADP June 9, 2023 Chris, thank you so much for a very well-rounded and thorough review of Comprehensive Services. We appreciate your feedback and time. Let us know if you need anything at all to continue having a great experience. We are looking forward to the continued partnership! RO Rene O. Medical Staff Department Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Manager and user" February 6, 2020 3.0 I find it frustrating to use and my employees find it even more frustrating. Pros it does offer the ability to have several department codes and area codes for dividing up worked time in different areas. I can also check my paystub, hours, collect my W2 and other items all online Cons This program often does not register a punch in with consistency. it is pretty ridged, not offering the ability to edit information with ease, it treats all employees the same whether they are hourly, salary, full time or part time and in a large corporation it needs to be a bit more flexible since not all employees contracts are the same. Review Source Response from ADP February 8, 2020 Hi Rene, Thank you for taking the time to post a review! I would be happy to put you in touch with an ADP associate who can help with using the technology system. We would love to help! Have a great day :) VR Verified Reviewer Special Education Paraprofessional Libraries Used the software for: 2+ years ### "Average" November 27, 2018 4.0 Pros Easy to see PTO accruals. Ensures time accuracy. Cons Hard for employees to access funds on paycards fee free Review Source Response from ADP January 9, 2019 Hi, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP! I would love to connect with you more about the paycards. Please reach out to: will.blalock@adp.com TG Tristann G. Global Payroll Manager Computer Software Used the software for: Less than 6 months ### "Good non-system administrators" December 17, 2023 4.0 Pros Guides you with required information and compliance. Cons Unable to complete may functions on your own. Need to ask for assistance. Review Source Response from ADP December 21, 2023 Hi Tristann, thanks for taking the time to leave a review! If there are any specific things that we could improve on that would improve your experience, please let us know! Feel free to reach out to your RM or to us directly for further assistance. Thanks! AM Angelica M. VP/Director of Human Resources Banking Used the software for: 2+ years ### "ADP Comprehensive Services- Review" September 19, 2019 4.0 I can be a one person HR department. Also, I can create reports that third parties are requesting in a matter of minutes since all the information is in one system. Pros That it entails all HR aspects. Love that everything you need to know is a click or two away. Cons The implementation falls short of the expectations. No true guidance is given. It is up to the implementer to make the decision, but what if we don't know how we want to set up the feature. Reason for choosing ADP Comprehensive Services This system was more robust and constantly evolving. Review Source Response from ADP September 20, 2019 Hi Angelica, Thank you so much for the review! We appreciate your business! VR Verified Reviewer Associate Director Marketing and Advertising Used the software for: Less than 6 months ### "A true HR tool package for multilayer corporate set up " March 26, 2024 5.0 This is indeed a good package as you get to cover everything in this one. Pros 1\. All services are clubbed 2. Quick access 3. Remotely operable Cons 1\. Needs a lot of authentications 2. Long server updates Review Source YM Yaumara M. HR Specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "My experience with ADP Comprehensive Services" December 5, 2023 5.0 Pros Since starting my role as an HR and Payroll Specialist, ADP Comprehensive Services has become an essential part of my day-to-day work. I have been able to implement new features such as onboarding and open enrollment using ADP. Cons What I like least about ADP Comprehensive Services is that sometimes, I have to wait longer than I want to complete a new request. Review Source Response from ADP December 21, 2023 Hi Yaumara, we are so happy to hear that Comprehensive Services has benefitted you so much! We strive to be a partner that makes your day-to-day life easier so we are glad to hear you've had that experience. If you are interested, we think that you may be a great potential fit for our Reference Program. This is a fantastic way to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule: https://calendly.com/melissa-dunkerley YL Yolande L. Human Resources Manager Defense & Space Used the software for: 2+ years ### "Great HRIS" July 8, 2019 5.0 Overall - things have improved going from no HRIS to a comprehensive HRIS. Pros The reporting option; the ease of use for most processes; the many add-on's that make life a bit easier Cons The ATS is not a true ATS and extremely cumbersome to use. The training add-on - it was not rolled out well at all; the lack of documentation. If you want to know anything, you must contact someone to assist you without any documentation. Review Source Response from ADP July 15, 2019 Hi Yolande, Thank you for kind comments! We appreciate your business and hope you have a great day! LK Laurie K. Vice-President Human Resources Financial Services Used the software for: 2+ years ### "A-Z Comprehensive Services " March 11, 2019 4.0 Its all about Strong, Long Lasting Relationship Building Through Mutual Respect and Gratitude. Pros Full integration of HR Disciplines into one HRIS platform as a consistent, efficient, national communication tool! Cons Still many opportunities exist to Share and Document Best Practices of modules, reports and learning how other clients have customized or developed paperless efficiencies. Review Source Response from ADP March 14, 2019 Hi Laurie, thank for being such a valued client of ADP Comprehensive Services! We appreciate your review and look forward to continuing to serve you. Jordan C. Digital Marketing Specialist Business Supplies and Equipment Used the software for: 2+ years ### "ADP for employees " September 29, 2020 4.0 I use this for myself with my PTO and pay stubs. I also use this to manage employee schedules and hours for my team. Pros I like ADP because my HR team has set it up in a great way. Everything I need to access is easy to find and use. Cons I don't love the load time and consistency with this software. It feels a bit outdated compared to other business software that I use. Review Source Response from ADP September 30, 2020 Hi Jordan, Thank you for the review! 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