# ADP Comprehensive Services Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ADP Comprehensive Services the right Human Resources solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews --- ADP Comprehensive Services 4.3 (265) [View alternatives](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Reviews of ADP Comprehensive Services Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews Mallory W Human Resources ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “Their expertise has helped streamline processes, reduce administrative stress, and ensure confidence in benefits, payroll, and compliance.“ April 16, 2026 TA Thomas A CHROBanking, 201 - 500 employeesUsed the software for: More than 2 years. “Some of the custom reports are difficult to set up. “ December 24, 2025 RK Ron K HCM ConsultantPaper & Forest Products, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It offers a well-rounded solution that covers everything from payroll processing to benefits administration, compliance management, and beyond.“ September 24, 2025 KW Kristie W Payroll ManagerSemiconductors, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “As someone who has used both Comp and Non-Comp Services, I find it challenging not to have the ability to process payroll (specifically running previews) or calculate manual checks.“ August 21, 2024 RK Ron K HCM ConsultantPaper & Forest Products, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “This has significantly reduced manual work, improved accuracy, and ensured we stay compliant with ever-changing regulations—freeing up time for our team to focus on strategic initiatives.“ September 24, 2025 JD Julie D Payroll SpecialistConsumer Goods, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes upgrades are made to the program but are not conveyed to the client in a timely manner causing the client to have to relearn navigation, etc.“ August 20, 2024 DG Denise G HR and Payroll ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “Our company is able to benefit from your diverse group of experts specifically from Payroll, Reporting and compliance specialists ensuring regulatory adherences and prompt solution.“ March 24, 2025 BB Britta B Director of FinanceConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “It is sometimes time consuming and a lengthier process to solve problems and find/fix the reasons behind some calculation errors or other issues that randomly appear.“ August 20, 2024 ## Showing most helpful reviews Showing 1-25 of 265 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Claudia M. Estimator Construction Used the software for: Less than 6 months ### "ADP for medium and large businesses " June 17, 2024 5.0 For me, as an employee for a large businesses, having ADP as my first payroll product has simplified my life. It's been so easy to track my hours, my paycheck and my benefits. I have also been able to help my HR coworkers to set it up and add new workers as we grow as a company. Pros What I like the most is the scalability ADP offers. While you grow as a company, you can adjust your payroll options easily. It's also very easy to use Cons It doesn't have a free trial option to know the product before committing. Review Source RP Roberta P. Sr. Payroll Specialist Biotechnology Used the software for: 2+ years ### "40 Years and counting" September 26, 2024 4.0 I understand that ADP has to protect the brand, but the hands off approach is very frustrating at times. If you are not well versed in payroll regulation you may be very frustrated. Your payroll person needs to be more than a button pusher. Pros ADP is a one stop shop with accurate calculation and reporting. I have been a payroll ADP user for 40+ years so have seen much growth and change. Cons Too much red tape sometimes to get things done. I really dislike customer service. We have had three new case managers in the last 6 months. I can barely understand the person I have now. Forces me to use the online portal for assistance instead of just calling and talking with someone. Also disappointed they no longer provide APA recertification credits. ADP seems more focused on Human Management at this time. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP Comprehensive Services We didn't want to implement a new system so preferred to stay with what we were already using Review Source NQ Nadia Q. Admin and Finance manager Retail Used the software for: 2+ years ### "Adp Payroll" March 20, 2025 3.0 We have the service for 19 years, and change to paycom, the diference in price and service its 150% more efective Pros I like the friendly platoform but need more tutorials videos for users Cons The agent are not good response, there its not personal service, multiple contacts Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Personal costumer service, quick response Review Source RK Rosemary K. HR Payroll Manager Automotive Used the software for: 2+ years ### "My opinion on Comprehensive Services" October 18, 2024 5.0 In the past I had issues, but I have a good team now, so my overall experience is a 9. There is always room for improvement. Pros When you have a good representative, the service is amazing. It is like having an additional person on your team. Cons At times, I feel like service wants to push issues back to my dedicated representative, and at time the turnaround is not that quick. Switched from [UBS](https://www.capterra.com/p/234659/UBS/) At the time we did everything in house, and someone recommended ADP to us, and we liked what we saw. Review Source CC Cheena C. Director, Compensation and Benefits Wine and Spirits Used the software for: 2+ years ### "11 years and counting" March 21, 2025 5.0 Excellent and will continue to partner with ADP and maintain the package. Pros Having a dedicated team makes a difference to me versus calling an 800 number. Cons Sometimes the team changes and I lose a contact that I have a great relationship with. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Their system was terrible, not user friendly at all. Review Source CA Carmen A. Human Resources Director Construction Used the software for: 1-2 years ### "Excellent - Five Stars" August 31, 2024 5.0 Extremely satisfied with the services provided by ADP. Pros Wonderful service features and knowledgeable team. Cons An occasional long wait to speak to a representative. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP Comprehensive Services Best service features offered, other payroll services did not work for the company. Review Source DJ Debra J. Compliance Manager Oil & Energy Used the software for: 2+ years ### "ADP Comprehensive Services-excellent service " August 27, 2024 5.0 Had very few issues and all issues were resolved quickly. Pros Help is always available and is provided promptly. Cons I have not found anything that I do not like. Review Source DP Dinah P. VP of HR Wine and Spirits Used the software for: 2+ years ### "Why not ADP Comprehensive Services?!" August 20, 2024 5.0 Very satisfied. I've been both a practitioner and employee user for 9+ years. I've seen other HRIS platforms but they over deliver their products and feels ingenuine whereas ADP has proven their product capabilities. Pros The service team experience. They partner with you to come to a solution and leave no task unfinished. Cons Not much to say in terms of cons, however, it will be nice to have an "Approve My Check" feature. Not only does the employee approve his/her timecard hours, but also the earnings associated. This will greatly assist employers from costly PAGA claims. It would be an added feature for the employee to confirm they are being paid correctly. Also, the platform could use a refresh for a modernized look and feel. Lots of information to look at on the home page and while that's a plus, the look can be overwhelming. Dashboard icons will be great. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP Comprehensive Services The product/vendor reputation. Intuitive design and navigation ease. Other vendors selling points and delivery feel ingenuine. Review Source SB Sydney B. People Operations Lead Chemicals Used the software for: 2+ years ### "Fantastic tool for employer and employee" August 20, 2024 5.0 ADP Comprehensive Services has been such a game changer for my department. Our dedicated representatives are always working with us to get ahead of any issues, they are always happy to hop on a call and provide excellent customer service. They are as much a part of our team as our employees. I couldn't imagine our jobs without it! Pros ADP Comprehensive Services acts as an additional team member for us. It has saved us considerable time and helped our employees have a better employment experience. From being able to answer questions, allowing employees to easily see and make changes to benefits, accounts, retirment etc., it is an all around great product! Cons I have no issues with ADP Comprehensive Services. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) The switch was prior to my arrival with the company but as I understand it, it was to provide a greater range of services to our HR team and a better experience to our employees. Review Source lY lexi Y. HRIS Manager Non-Profit Organization Management Used the software for: 2+ years ### "ADP Comp Service" August 20, 2024 2.0 \[sensitive content hidden\] are incredible leaders of a wonderful team. \[sensitive content hidden\] is a great VP. We have had negative experiences with other service teams, though. Pros The support on one team is great.The other teams are not as helpful. Cons the limitation for IT Troubleshooting and limited visibility to back-end flows. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing ADP Comprehensive Services ADP wasn't meeting operational needs and we needed a system that worked well with our 403b provider, and a system that gave us more "yes" than "no" responses to our questions for enhanced functionality Review Source Response from ADP September 20, 2024 Hi Lexi, thank you for posting a detailed review on your experience. We are glad to hear that you had a great experience with your VP. We’ll take the additional feedback back to our team and strive to do better. gC gail C. Director HR EHS Mechanical or Industrial Engineering Used the software for: 2+ years ### "ADP System Feedback" July 30, 2024 5.0 Our system of truth - connects to other business systems, user friendly Pros easy to use variety of modules reporting connects to other business systems Cons none so far - it is a great HRIS system, ADP is a great HRIS tool, we also offer a shared service to a sister company Alternatives considered [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing ADP Comprehensive Services liked the comprehensive system - we added benefits module etc Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) business was sold off and we had to find a new one Review Source AR Amelia R. HR Director Hospitality Used the software for: 2+ years ### "ADP Continues to Impress" March 24, 2025 5.0 Overall the experience using ADP has been great, especially on the HR and payroll side. Pros Support provided by the staff is outsanding. I am able to get most everything done under one platform. Cons Unfortunately the 401k website can be cumbersome to log into as it continues to revert to the other platform. Would be great if it were all one login system. Review Source PC Patricia C. Director Education Management Used the software for: 2+ years ### "Administrative Director" March 24, 2025 5.0 It is a pleasant experience, and I always receive assistance when calling. The representative always resolves my issues. Pros They assist when it is needed. The wait time is not excessively long. Cons It enables us to complete tasks effectively. Review Source JR Josette R. Sr. Payroll Specialist Computer Networking Used the software for: 2+ years ### "Sr. Payroll Specialist" March 20, 2025 5.0 I am satisfied with the one-on-one dedicated Payroll Solution Specialist, who make it possible for an easy payroll processing, updates, adjustments, amendments, GL set up in the system, etc. We can track the cases submitted and the resolution. We hold a monthly call with our Relationship Manager to discuss any system updates or standing items that could improve our business. Additionally, we receive assistance with any file feeds to our vendors. Pros We have assigned a dedicated team, who make possible for us to be in compliance and for a successful payroll. Cons Some cases could take a little longer because they have to reach out to other teams, like the tax team, or reporting team. Review Source EC Elizabeth C. HR Director Automotive Used the software for: 2+ years ### "ADP Review q" March 20, 2025 4.0 Good. I think ADP does many things well. There is always room for improvement. Pros The ease of the system. I find it very simple to navigate. Most of the standard reports are helpful Cons sometimes so many people need to be involved in a case that one person changes something and it affects something totally different Review Source AA Aaron A. hr manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great HR support, can use help in Payroll support" March 20, 2025 4.0 Pros Help is always a call away. Our HRBP is incredibly knowledgeable. Cons PSR changes very often; some seem under trained to handle situations. Paid time off calculations are confusing and I do not find them effective enough to rely on; I keep a spreadsheet of employees' time off. Review Source LM Lois M. OFFICE MANAGER Construction Used the software for: 2+ years ### "ADP payroll" March 24, 2025 5.0 Overall very nice. Have a much better rep assigned to our account now so things are easier to handle. Pros Ability to handle most issues through the admin website... Cons Cannot find answers to questions on the website... Review Source rE renuka E. office manager Facilities Services Used the software for: 2+ years ### "office manager" March 24, 2025 4.0 on time communication helps a lot. have used HR services a lot. Pros clear and very effective. contacted totalsource many times and was able to communicate with any representative in detail. Any rep is good. they know what they are doing. Cons do no have to clearly state this. sometimes have to wait. Review Source JD Julie D. Payroll Specialist Consumer Goods Used the software for: 2+ years ### "ADP Comprehensive Services - 5 Star Review" August 20, 2024 5.0 Overall, I am very happy working with ADP Comprehensive Services and would recommend it to other businesses looking for an all-in-one HR, Payroll, Benefit system. Pros ADP Comprehensive Services are extremely user-friendly and easy to navigate. Customer support is always quick to respond with helpful answers. The system is robust and I love the way HR, Payroll, Benefits, Talent, etc., are all accessible on one platform. Cons Sometimes upgrades are made to the program but are not conveyed to the client in a timely manner causing the client to have to relearn navigation, etc. Also, when the system is unexpectedly unavailable, ADP does not notify the clients and clients are responsible to find out on their own that the system is down. Review Source KH Keisha H. Director of Total Rewards Utilities Used the software for: 2+ years ### "ADP Comp Services" August 27, 2024 4.0 Overall, ADP's comp services provides an extensive level of support. Pros Stream line administrative support (File Feeds, and management reports) Client service team (helpful at times) Total HRIS package. Payroll, Benefits, Taxes, Performance Case support Cons Some payroll report features (No report listing active EE's with no pay) Lack of Org chart for entire company Direct Deposit system Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP Comprehensive Services We were already using another version of ADP Review Source KS Kelly S. HR Coordinator Hospital & Health Care Used the software for: 2+ years ### "IMH review of ADP" July 30, 2024 5.0 I am very happy with ADP. I like the ease of use and I am able to reach someone to help me if I need it. Pros I think it is easy to use. Everything seems very streamlined. Cons I don't really have any complaints. If I have an issue or something that I do not know how to do, they are always very helpful over the phone. Reason for choosing ADP Comprehensive Services The product was already here when I started. Review Source KW Kristie W. Payroll Manager Semiconductors Used the software for: 2+ years ### "Great Service for Greener Teams" August 21, 2024 5.0 It's great to have the additional support and I think the service can be really helpful for clients with less seasoned payroll teams; however, for clients with seasoned payroll teams who have experience running their own processes, it can be frustrating to wait for ADP to do tasks that can be done quicker on the client side. Pros I like that we have the support of our dedicated ADP service team no matter what the challenge is. Cons As someone who has used both Comp and Non-Comp Services, I find it challenging not to have the ability to process payroll (specifically running previews) or calculate manual checks. Review Source AJ Allan J. Comp and Benefits Manager Airlines/Aviation Used the software for: 2+ years ### "Compensation & Benefits Manager" September 3, 2024 4.0 Great product and great team. Any issues are typically handled very quickly. At times for larger projects, issues, can take time to implement or resolve. Pros Customer service from assigned client support team members are excellent. Cons Cost for any additional services seem to be very expensive. Review Source VL Voniel L. Workforce Development Non-Profit Organization Management Used the software for: 2+ years ### "ADP Review" September 3, 2024 4.0 Pros I was new to HR and they were very helpful Cons Sometimes some of the representatives don't know how to help me Review Source MM M. M. HR Manager Renewables & Environment Used the software for: 2+ years ### "ADP Review" August 27, 2024 4.0 Pros The ease of accessibility navigating the site. Cons Lack of and time frame of communication through Bridge. 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