--- title: "Page 2 | ADP Comprehensive Services Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is ADP Comprehensive Services the right Talent Management solution for you? Explore 271 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-14" --- ADP Comprehensive Services 4.3 (271) [View alternatives](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 14th, 2026 # Page 2 - Reviews of ADP Comprehensive Services ## Showing most helpful reviews Showing 26-50 of 271 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer HRG Logistics and Supply Chain Used the software for: Less than 6 months ### "Strong HR & Payroll Support With a Few Areas for Improvement" September 8, 2026 5.0 Overall, we've had a positive experience with ADP Comprehensive Services. The platform has helped simplify payroll administration and provided valuable HR support when needed. The service team is knowledgeable, professional, and generally easy to work with. Like any large provider, there are occasional challenges, but the benefits and support offered through the program have outweighed those issues. I would recommend ADP Comprehensive Services to organizations looking for a combination of payroll processing, HR support, and compliance assistance. Pros ADP Comprehensive Services has been a great partner for payroll and HR support. The payroll process is reliable, accurate, and easy to manage, which helps reduce administrative work for our team. I also appreciate having access to HR professionals who can provide guidance on employee relations, compliance, and day-to-day HR questions. Their customer service team is responsive, and the platform gives employees convenient access to pay information, tax forms, and benefits resources. Overall, it has helped streamline several HR and payroll processes and allowed us to focus more on supporting employees and the business Cons While the service is very strong overall, there can be occasional delays when resolving more complex issues that require involvement from multiple teams. Some reports and system configurations are not always as flexible as we'd like, and certain tasks can take longer than expected to implement. Communication during issue resolution could also be more proactive at times. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Switched Employers using ADP. ADP was already implemented. Review Source Response from ADP September 11, 2026 Thank you for your feedback! We're glad ADP Comprehensive Services has helped streamline your payroll and HR processes and that you've found our support teams knowledgeable and responsive. We also appreciate your feedback on issue resolution and reporting flexibility, and we'll share it with our teams as we continue to improve. Thank you for your recommendation and partnership! TH Tracy H. HR Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Nothing is perfect, but this shines where it matters most" July 2, 2026 4.0 While there are areas of the platform that could be improved, having a single system to manage core HR and payroll functions has reduced administrative burden and helped us maintain compliance with payroll tax and employment requirements. Pros ADP Comprehensive Services has helped us centralize payroll, employee records, benefits administration, and timekeeping into a single system. The biggest benefit has been payroll processing—it's accurate, reliable, and gives us confidence that employees are paid correctly and on time. The Comprehensive Services model also provides access to HR, payroll, and compliance professionals who can answer questions and help us navigate complex employment issues, which has been a valuable resource for our team. Cons Where the platform falls short is in its overall user experience and HR functionality. Reporting is powerful but often feels bloated and difficult to navigate, making it challenging to quickly find the information you need. There is no effective way to track employee interactions or maintain a comprehensive employee relations history within the system. Leave management also requires additional paid modules, which can be disappointing if you're expecting a more complete HR solution out of the box. The learning management options are limited and feel outdated compared to other platforms, and the chat support has not been particularly helpful in our experience. Most issues ultimately require a phone call or support ticket to reach someone who can resolve the problem. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Inaccurate billing, poor reporting, terrible service Review Source Response from ADP July 10, 2026 Thank you, Tracy, for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that ADP’s centralized solution helps support your HR needs and makes managing day-to-day responsibilities easier. We’re also grateful for your honest feedback. Insights like yours are invaluable as we continue to enhance our products and services and deliver the best possible experience for our clients. Thank you for your partnership and trust in ADP. We look forward to continuing to support your team's success. Elizabeth R. People and Culture Manager Automotive Used the software for: 1-2 years ### "ADP is wonderful" August 17, 2026 5.0 My overall experience with ADP Comprehensive Services has been great. I enjoy working with professionals who have learned my business and taken the time to get to know me. Pros ADP Comprehensive services is wonderful software that is inclusive. The reporting, payroll and training features saves me a lot of time and helps keep everything in one place. Cons I have no major complaints. If I had to say something, I would say that say that the different tiers of service can be frustrating. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP Comprehensive Services Price and ease of use. ADP has a good product. Review Source Response from ADP August 21, 2026 Thank you, Elizabeth, for taking the time to share your experience. We’re delighted to hear that you’ve had a great experience with us, particularly with the time savings. Your feedback is incredibly valuable, and we truly appreciate you taking the time to share your wonderful experience. Thank you for your trust and partnership—we look forward to continuing to support your success and delivering the high level of service you expect from us. TA Thomas A. CHRO Banking Used the software for: 2+ years ### "Big Fan of ADP Comp Services!" December 24, 2025 5.0 I'm a huge fan of the module. Now I don't have to hire an extra FTE as ADP is my payroll department. Their technology is top notch too on the other modules else yes such as Compensation, Recruiting, Leave Management and Benefits. Everything ties together nicely! Pros My favorite thing about ADP Comprehensive Services is the time that it gives back to me! Instead of spending time on payroll and compliance, ADP serves as my payroll department. It allows me to concentrate on strategic initiatives rather than the minutiae. Cons Some of the custom reports are difficult to set up. It may be more of a user issue though as I'm not the best at that sort of thing. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Reason for choosing ADP Comprehensive Services More services and better integration. Also we were able to negotiate a better price. Switched from [PrismHR](https://www.capterra.com/p/187705/PrismHR/) Needed more functionality and a better user interface Review Source MF Meaghan F. Payroll Manager Education Management Used the software for: 2+ years ### "Payroll Manager" July 20, 2026 4.0 Its been great! I do really like working with ADP comprehensive services! They take things off my plate as needed. Pros I like that you get a dedicated service rep who walks with you through all payroll, benefits and other issues. Cons Sometimes if your Comp Rep doesn't know something it takes some time to get to a solution that would work best for your company. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) I switched companies therefore I went from Paycom to ADP WFN Review Source Response from ADP July 24, 2026 Thanks, Meaghan, Your kind words about a dedicated service representative means so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. VR Verified Reviewer People Operations Generalist Non-Profit Organization Management Used the software for: 2+ years ### "Needs a better system for support." January 15, 2026 3.0 Overall my experience with ADP comprehensive services is ookay. Unfortunately, the issue with contacting them is a huge issue. I would much rather be able to communicate via email or a chat. Pros What I like the most about ADP comprehensive services is the ability for it to manage our taxes owed to each state for us. Cons What I like least about ADP comprehensive services is the support portal. I submit a request and every time, they try to call me without asking/scheduling a time first or they send a "secure" message that is really inconvenient to open. Review Source Response from ADP February 27, 2026 Thank you for your honest review. We are disappointed to learn about the support portal. We aim to provide the best service possible, and your feedback is invaluable. Please reach out to us directly at clientfeedback@adp.com so we can discuss your concerns in more detail. We appreciate the partnership! BM Bridget M. Benefits Government Relations Used the software for: 2+ years ### "Great ADP Comprehensive Services" September 24, 2026 5.0 My overall experience with ADP Comprehensive Services has been excellent. They are very supportive and attentive to the needs of the client. No issues or complaints. Pros All core services are bundled together. It's a one stop shop for all HR, Benefits, Compliance and Payroll needs. The customer support is exceptional, can call them and get through to live representative in minutes, hardly any wait time. Cons I have no dislikes about ADP's Comprehensive Services. The platform/services has been great. I myself have not experienced any cons with this service. Review Source Response from ADP September 28, 2026 Thank you, Bridget, for taking the time to share your feedback and for choosing ADP Comprehensive Services. We’re pleased to hear your experience has been such a positive one. Your support means a great deal to us, and we appreciate the opportunity to partner with your business. KG Kayla G. Payroll and HR Admin Translation and Localization Used the software for: 2+ years ### "A Great System that Keeps On Growing" September 17, 2025 5.0 ADP Comp Services gives you time back into your day. You can focus on the big picture while they handle all the little picture items. Pros ADP Comp Services cares about your business and employees as much as you do. They provide excellent customer service for all aspects of payroll and HR whether it is payroll support, tax compliance, HR support, Open Enrollment, etc. The system is easy to ease even for the least tech savvy employees. New features are always being added. Cons Any "cons" I had for ADP have been either eliminated over the past 6 years with new features or realistic workarounds. So no complaints here. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Needed a system that would grow and expand with us while valuing our business. Review Source KC Kelsey C. Office Manager Construction Used the software for: 6-12 months ### "Love this product!" November 10, 2025 4.0 I have loved ADP Comprehensive Services thus far. I have been using it for 6 months and it has helped a lot with our HR needs including but not limited to taxes and benefit onboarding. Pros I love the HR support ADP Comprehensive Services provides. I also loved how easy it was to set up a wage garnishment case, and then my support team did the rest of the work for me! Cons I dont like having to report our payroll to a third party and then they process the payroll for approval. I like having full control- however we have not had many errors- this is more so just preference! Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) ADP had more areas for support as our company grows. Review Source JS Julie S. Lead Nurse Health, Wellness and Fitness Used the software for: Less than 6 months ### "A comprehensive Solution!" September 27, 2026 5.0 I love being able to have so many things at my fingertips instantly. Need information about subject X? Not a problem. It's available. Pros I like the variety of solutions ADP Comprehensive Services can provide. It's not limited to just one subject. Cons I can't really say there were anything I did not like about ADP Comprehensive Services. It performed in all of the ways as advertised. Review Source Response from ADP September 29, 2026 Thank you, Julie, for sharing your experience and for your positive feedback. We're delighted to hear that ADP Comprehensive Services provides the variety of solutions you need and makes important information easily accessible when you need it. We appreciate your support and are glad we've been able to meet your expectations. MH Mary H. HR Manager Oil & Energy Used the software for: 2+ years ### "My ADP Comprehensive Services " March 20, 2025 5.0 While I greatly appreciate the overall quality and effectiveness of your comprehensive services, I have encountered challenges when seeking assistance, particularly with response times and accessibility. I find communication challenging due to language barriers. Pros Expert support, streamlined payroll, employee self-service, benefits administration. The platform includes tools for HR, payroll, benefits, and compliance, offering a unified system for managing workforce needs. Cons Cost, complexity, customer support and integration challenges. Review Source RH Raylon H. President - Business Development Consumer Goods Used the software for: 1-2 years ### "ADP Comprehensive Service's - YOU ROCK!" July 10, 2025 5.0 Our experience with ADP Comprehensive Service's has been wonderful. The support team is always on top of it! Pros We use ADP Comprehensive Service's strictly for payroll management and tax document dispersant at the end of the year Cons There is nothing we have yet to find to "Dislike" about ADP Comprehensive Service's. It is everything we had been looking for. Review Source TB Theresa B. HR Manager Medical Practice Used the software for: 2+ years ### "A+ to ADP Comprehensive Services" March 24, 2025 5.0 I have had great experience with this service for over three years now. Pros Navigating through the panels become easier. Cons Why I didn't use them before in my earlier career as a HR Partner Review Source AR Amelia R. HR Director Hospitality Used the software for: 2+ years ### "ADP Continues to Impress" March 24, 2025 5.0 Overall the experience using ADP has been great, especially on the HR and payroll side. Pros Support provided by the staff is outsanding. I am able to get most everything done under one platform. Cons Unfortunately the 401k website can be cumbersome to log into as it continues to revert to the other platform. Would be great if it were all one login system. Review Source SO Sean O. HR Manager Maritime Used the software for: 2+ years ### "ADP Feedback review" March 20, 2025 4.0 We have had ADP since 2015. We are very happy with the service provided. The technology is user friendly and if we have issues ADP's response time is very good and we've always resolved the problems. Pros Always able to get through and get problems/issues resolved. ADP is also very good at feedback after resolution. Cons I do not have any concerns about ADP and our service. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) better technology and access to tax services Review Source RT Randy T. CFO Telecommunications Used the software for: 2+ years ### "Satisfied Customer" March 20, 2025 5.0 TEI is very satisfied with ADP's services - Resource/Payroll, 401(k) & WorkMarket. Pros The system works well and though I rarely need additional assistance ADP reps are always very knowledgable and it rarely takes more than a few minutes to resolve issue. Cons I sometimes have to speak to someone othe rthan my assigned representative. Review Source SC Susan C. Chief People Officer Information Technology and Services Used the software for: 6-12 months ### "Great Partnership!" March 20, 2025 5.0 It's been a great experience! You clearly focus on the quality of your hire, to ensure that our support is top notch. That is a discriminating factor for me with using your platform. Other vendors tend to provide high quality team members for implementation, and then quickly switch these partners out. This has not been the case with ADP. Pros Our Account Executive, and assigned customer service representatives, are fantastic partners. The software is intuitive and easy to use; when we get stuck, your team is only a phone call away. Cons I have not had any serious concerns with ADP Comprehensive Services since starting to use it a year ago. It is similar to other HRIS platforms, which made the learning curve easy. Of all the platforms I've used, this has been my favorite. Review Source JR Josette R. Sr. Payroll Specialist Computer Networking Used the software for: 2+ years ### "Sr. Payroll Specialist" March 20, 2025 5.0 I am satisfied with the one-on-one dedicated Payroll Solution Specialist, who make it possible for an easy payroll processing, updates, adjustments, amendments, GL set up in the system, etc. We can track the cases submitted and the resolution. We hold a monthly call with our Relationship Manager to discuss any system updates or standing items that could improve our business. Additionally, we receive assistance with any file feeds to our vendors. Pros We have assigned a dedicated team, who make possible for us to be in compliance and for a successful payroll. Cons Some cases could take a little longer because they have to reach out to other teams, like the tax team, or reporting team. Review Source KT Kelly T. HR Generalist Insurance Used the software for: Less than 6 months ### "Comprehensive Services Worth the Money! " March 20, 2025 5.0 Overall, my experience with ADP Comprehensive Services has been very positive. The team is professional, attentive, and easy to work with. Having a dedicate Open Enrollment representative has been worth it. Pros I really appreciate the personalized service I receive. Having a dedicated team that I can rely on and knowing their names adds a personal touch to the experience. Having access to a ticketing system for open issues has been a wonderful feature! Cons One area for improvement would be response times during peak periods. Occasionally, it takes longer than expected to get a resolution or update. Review Source PZ Patty Z. Payroll Specialist Renewables & Environment Used the software for: 2+ years ### "Payroll Specialist" March 20, 2025 4.0 Our experience has not always been great, but since getting \[sensitive content hidden\] as our service professional it has been great Pros The knowledgeable service team that we work with daily Cons The length of time It takes to get some payroll previews back. Review Source AA Aaron A. hr manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great HR support, can use help in Payroll support" March 20, 2025 4.0 Pros Help is always a call away. Our HRBP is incredibly knowledgeable. Cons PSR changes very often; some seem under trained to handle situations. Paid time off calculations are confusing and I do not find them effective enough to rely on; I keep a spreadsheet of employees' time off. Review Source LR Lori R. Human Resource Machinery Used the software for: 1-2 years ### "Human Resource Manager" March 20, 2025 5.0 Good, very responsive, kept me in the loop to what was happening. Pros Easy to speak with the rep, she took a minute to understand what I was needing, but took care of my concerns, Cons Waiting is always the least favorite thing to do. Review Source YC YOUNG C. VP OF FINANCE Apparel & Fashion Used the software for: 1-2 years ### "VP of Finance" March 20, 2025 5.0 Overall, it is a good service except phone system. Pros Payroll tax reports, Direct deposit paycheck Cons Contact over the phone, it takes a long time to connect to right person. Switched from [Corporate Payroll Services](https://www.capterra.com/p/187532/Corporate-Payroll-Services/) We have the offices at NY and CA. CEO is working at NYO and it is easy to meet ADP person in NY. Review Source LM Lois M. OFFICE MANAGER Construction Used the software for: 2+ years ### "ADP payroll" March 24, 2025 5.0 Overall very nice. Have a much better rep assigned to our account now so things are easier to handle. Pros Ability to handle most issues through the admin website... Cons Cannot find answers to questions on the website... Review Source JW Jackie W. Housing Grants Administrator Non-Profit Organization Management Used the software for: 1-2 years ### "Housing Grants Administrator" March 20, 2025 5.0 Very good services overall and that is what ADP needs. Pros Being able to reach a real person when you need them Cons Not being able to get immediate help when you need them Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Did not like the services they provided and the cost. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.