# Page 2 | ADP Comprehensive Services Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ADP Comprehensive Services the right Human Resources solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews --- ADP Comprehensive Services 4.3 (264) [View alternatives](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Page 2 - Reviews of ADP Comprehensive Services ## Showing most helpful reviews Showing 26-50 of 264 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TA Thomas A. CHRO Banking Used the software for: 2+ years ### "Big Fan of ADP Comp Services!" December 24, 2025 5.0 I'm a huge fan of the module. Now I don't have to hire an extra FTE as ADP is my payroll department. Their technology is top notch too on the other modules else yes such as Compensation, Recruiting, Leave Management and Benefits. Everything ties together nicely! Pros My favorite thing about ADP Comprehensive Services is the time that it gives back to me! Instead of spending time on payroll and compliance, ADP serves as my payroll department. It allows me to concentrate on strategic initiatives rather than the minutiae. Cons Some of the custom reports are difficult to set up. It may be more of a user issue though as I'm not the best at that sort of thing. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Reason for choosing ADP Comprehensive Services More services and better integration. Also we were able to negotiate a better price. Switched from [PrismHR](https://www.capterra.com/p/187705/PrismHR/) Needed more functionality and a better user interface Review Source VR Verified Reviewer People Operations Generalist Non-Profit Organization Management Used the software for: 2+ years ### "Needs a better system for support." January 15, 2026 3.0 Overall my experience with ADP comprehensive services is ookay. Unfortunately, the issue with contacting them is a huge issue. I would much rather be able to communicate via email or a chat. Pros What I like the most about ADP comprehensive services is the ability for it to manage our taxes owed to each state for us. Cons What I like least about ADP comprehensive services is the support portal. I submit a request and every time, they try to call me without asking/scheduling a time first or they send a "secure" message that is really inconvenient to open. Review Source Response from ADP February 27, 2026 Thank you for your honest review. We are disappointed to learn about the support portal. We aim to provide the best service possible, and your feedback is invaluable. Please reach out to us directly at clientfeedback@adp.com so we can discuss your concerns in more detail. We appreciate the partnership! RK Ron K. HCM Consultant Paper & Forest Products Used the software for: 1-2 years ### "A Reliable HR Partner for Businesses of All Sizes" September 24, 2025 4.0 ADP Comprehensive Services helps us manage complex HR tasks like payroll, benefits administration, compliance, and employee support all in one platform. This has significantly reduced manual work, improved accuracy, and ensured we stay compliant with ever-changing regulations—freeing up time for our team to focus on strategic initiatives. Pros As an HR practitioner, finding the right technology to streamline processes and improve efficiency is a top priority. ADP’s Comprehensive Services product has been a valuable tool for our team. It offers a well-rounded solution that covers everything from payroll processing to benefits administration, compliance management, and beyond. The platform is user-friendly and integrates seamlessly with our existing systems, which is a huge time-saver. One of the standout features is the excellent customer support. ADP's support team is always available to assist with any questions or issues, ensuring we can quickly address any challenges that arise. The service is timely and knowledgeable, which gives me peace of mind knowing that there’s always someone I can turn to. In terms of functionality, ADP delivers on its promises. Payroll processing is smooth and reliable, and the benefits management tools are intuitive. We’ve also found the compliance tools to be incredibly useful in keeping up with ever-changing regulations, especially when it comes to taxes and leave laws. However, no system is perfect. While the platform is comprehensive, there can be a bit of a learning curve when navigating some of the more advanced features. Additionally, pricing can be on the higher side for smaller businesses, so it’s something to consider based on your company's size and needs. Overall, ADP's Comprehensive Services has been a game-changer for us, and I highly recommend it for businesses looking to centralize HR functions and ensure compliance. If you’re on the fence, the value it provides in terms of time savings, accuracy, and support makes it worth considering. Cons While ADP’s Comprehensive Services offers a wide range of features, the platform can have a steep learning curve and be somewhat costly, particularly for smaller businesses. There are occasional system glitches, and some customization options are limited, though customer support is generally helpful, if sometimes slow during peak times. Review Source CJ Carla J. Chief People Officer Non-Profit Organization Management Used the software for: 1-2 years ### "Chief People Officer" September 18, 2025 4.0 at first the services with the payroll team was rocky at best, but with some complaints we ended up with a team that is working to ensure that we have top notch services. Pros I like that all tools are in one package, and you do not have to go to different applications to complile information Cons That doing implementation, all functions are not set up to completion. Such as: project management & recruiting. Review Source KG Kayla G. Payroll and HR Admin Translation and Localization Used the software for: 2+ years ### "A Great System that Keeps On Growing" September 17, 2025 5.0 ADP Comp Services gives you time back into your day. You can focus on the big picture while they handle all the little picture items. Pros ADP Comp Services cares about your business and employees as much as you do. They provide excellent customer service for all aspects of payroll and HR whether it is payroll support, tax compliance, HR support, Open Enrollment, etc. The system is easy to ease even for the least tech savvy employees. New features are always being added. Cons Any "cons" I had for ADP have been either eliminated over the past 6 years with new features or realistic workarounds. So no complaints here. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Needed a system that would grow and expand with us while valuing our business. Review Source SL Stacy L. VP People Operations Hospital & Health Care Used the software for: 2+ years ### "ADP works for our needs" March 21, 2025 4.0 Overall, I am satisfied with the services. Pros The thing I like most is all the tools available on learn. I have really utilized this service for my management staff, Cons When there is an issue and having to either create a case or work with customer service. It is a hit or miss. The expectation to partake in the resolution can sometimes be unrealistic. For example, I was sharing an employee of mine had an issue and I didn't mind a little back and forth ensuring the issue was understood but it was crazy. Finally, I just said forget it. I have a job that I need to attend to. We will figure out work around. Review Source KC Kelsey C. Office Manager Construction Used the software for: 6-12 months ### "Love this product!" November 10, 2025 4.0 I have loved ADP Comprehensive Services thus far. I have been using it for 6 months and it has helped a lot with our HR needs including but not limited to taxes and benefit onboarding. Pros I love the HR support ADP Comprehensive Services provides. I also loved how easy it was to set up a wage garnishment case, and then my support team did the rest of the work for me! Cons I dont like having to report our payroll to a third party and then they process the payroll for approval. I like having full control- however we have not had many errors- this is more so just preference! Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) ADP had more areas for support as our company grows. Review Source ER Elona R. Finance Officer Education Management Used the software for: 2+ years ### "Overall satisfactory" March 20, 2025 5.0 We have been using since 2016. The service was great at the beginning. It is not the same high quality as before. We are very self sufficient and that has made a difference Pros One stop for all hr needs. Dedicated representative. Cons The representative turnover. We have gone through three reps in the last 10 months Alternatives considered [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP Comprehensive Services I had a close relationship with the rep at the time. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) I had worked previously with ADP and I felt that the ADP provided a better service Review Source DG Denise G. HR and Payroll Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Excellent Service" March 24, 2025 5.0 ADP has been able to provide Us Excellent assistance ensuring efficient business operation. Pros Our company is able to benefit from your diverse group of experts specifically from Payroll, Reporting and compliance specialists ensuring regulatory adherences and prompt solution. Cons Sometimes timing with smart compliance issues but over all is not much of a bid deal. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Not sure, decision was made prior to me. Review Source SC Sandy C. SVP Finance Non-Profit Organization Management Used the software for: 2+ years ### "Great service partner" March 31, 2025 5.0 Overall very happy with ADP product and services Pros We have a dedicated customer relationship rep! Cons Some of the modules, such as performance reviews, aren't as flexible as we may like Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing ADP Comprehensive Services the implementation process was determined to be more streamlines Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) ADP had more integrated features and modules Review Source AR Amelia R. HR Director Hospitality Used the software for: 2+ years ### "ADP Continues to Impress" March 24, 2025 5.0 Overall the experience using ADP has been great, especially on the HR and payroll side. Pros Support provided by the staff is outsanding. I am able to get most everything done under one platform. Cons Unfortunately the 401k website can be cumbersome to log into as it continues to revert to the other platform. Would be great if it were all one login system. Review Source LW Laura W. People Coordinator Building Materials Used the software for: Less than 6 months ### "Is ADP for you?" December 20, 2024 4.0 Overall ADP is a great system to use, as long as you have the people to set it up and continue to train all colleagues to use the system, otherwise it would become a difficult system to use and operate with. Pros I like that it's an all-in-one platform that covers so many HR and payroll functions, from payroll processing, to time and attendance tracking, as well as talent management. Cons ADP can be difficult to navigate, especially for us as we have a lot of manufacturing colleagues who struggle to operate these different systems. Review Source SO Sean O. HR Manager Maritime Used the software for: 2+ years ### "ADP Feedback review" March 20, 2025 4.0 We have had ADP since 2015. We are very happy with the service provided. The technology is user friendly and if we have issues ADP's response time is very good and we've always resolved the problems. Pros Always able to get through and get problems/issues resolved. ADP is also very good at feedback after resolution. Cons I do not have any concerns about ADP and our service. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) better technology and access to tax services Review Source ML Marti L. HRIS Manager Hospital & Health Care Used the software for: 2+ years ### "Comprehensive Services is a Part of the Team" March 31, 2025 5.0 The team is very helpful and friendly. They are also very knowledgeable. They have helped us figure out some tricky issues. They are an integral part of our team. Pros There are two areas which we find particularly helpful. Having a dedicated employee assistance line in MyLife Advisors and having dedicated reps. We really appreciate the attention and expertise we get from our team. Cons I can't think of any negatives. Whenever I think I have an issue, the team manager is always there to provide clarity, feedback, and assistance. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP Comprehensive Services More able to manage the complicated set up that we needed for our business. Review Source PC Patricia C. Director Education Management Used the software for: 2+ years ### "Administrative Director" March 24, 2025 5.0 It is a pleasant experience, and I always receive assistance when calling. The representative always resolves my issues. Pros They assist when it is needed. The wait time is not excessively long. Cons It enables us to complete tasks effectively. Review Source RT Randy T. CFO Telecommunications Used the software for: 2+ years ### "Satisfied Customer" March 20, 2025 5.0 TEI is very satisfied with ADP's services - Resource/Payroll, 401(k) & WorkMarket. Pros The system works well and though I rarely need additional assistance ADP reps are always very knowledgable and it rarely takes more than a few minutes to resolve issue. Cons I sometimes have to speak to someone othe rthan my assigned representative. Review Source SC Susan C. Chief People Officer Information Technology and Services Used the software for: 6-12 months ### "Great Partnership!" March 20, 2025 5.0 It's been a great experience! You clearly focus on the quality of your hire, to ensure that our support is top notch. That is a discriminating factor for me with using your platform. Other vendors tend to provide high quality team members for implementation, and then quickly switch these partners out. This has not been the case with ADP. Pros Our Account Executive, and assigned customer service representatives, are fantastic partners. The software is intuitive and easy to use; when we get stuck, your team is only a phone call away. Cons I have not had any serious concerns with ADP Comprehensive Services since starting to use it a year ago. It is similar to other HRIS platforms, which made the learning curve easy. Of all the platforms I've used, this has been my favorite. Review Source KT Kelly T. HR Generalist Insurance Used the software for: Less than 6 months ### "Comprehensive Services Worth the Money! " March 20, 2025 5.0 Overall, my experience with ADP Comprehensive Services has been very positive. The team is professional, attentive, and easy to work with. Having a dedicate Open Enrollment representative has been worth it. Pros I really appreciate the personalized service I receive. Having a dedicated team that I can rely on and knowing their names adds a personal touch to the experience. Having access to a ticketing system for open issues has been a wonderful feature! Cons One area for improvement would be response times during peak periods. Occasionally, it takes longer than expected to get a resolution or update. Review Source EC Elizabeth C. HR Director Automotive Used the software for: 2+ years ### "ADP Review q" March 20, 2025 4.0 Good. I think ADP does many things well. There is always room for improvement. Pros The ease of the system. I find it very simple to navigate. Most of the standard reports are helpful Cons sometimes so many people need to be involved in a case that one person changes something and it affects something totally different Review Source RP Roberta P. Sr. Payroll Specialist Biotechnology Used the software for: 2+ years ### "40 Years and counting" September 26, 2024 4.0 I understand that ADP has to protect the brand, but the hands off approach is very frustrating at times. If you are not well versed in payroll regulation you may be very frustrated. Your payroll person needs to be more than a button pusher. Pros ADP is a one stop shop with accurate calculation and reporting. I have been a payroll ADP user for 40+ years so have seen much growth and change. Cons Too much red tape sometimes to get things done. I really dislike customer service. We have had three new case managers in the last 6 months. I can barely understand the person I have now. Forces me to use the online portal for assistance instead of just calling and talking with someone. Also disappointed they no longer provide APA recertification credits. ADP seems more focused on Human Management at this time. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP Comprehensive Services We didn't want to implement a new system so preferred to stay with what we were already using Review Source RH Raylon H. President - Business Development Consumer Goods Used the software for: 1-2 years ### "ADP Comprehensive Service's - YOU ROCK!" July 10, 2025 5.0 Our experience with ADP Comprehensive Service's has been wonderful. The support team is always on top of it! Pros We use ADP Comprehensive Service's strictly for payroll management and tax document dispersant at the end of the year Cons There is nothing we have yet to find to "Dislike" about ADP Comprehensive Service's. It is everything we had been looking for. Review Source CA Carmen A. Human Resources Director Construction Used the software for: 1-2 years ### "Excellent - Five Stars" August 31, 2024 5.0 Extremely satisfied with the services provided by ADP. Pros Wonderful service features and knowledgeable team. Cons An occasional long wait to speak to a representative. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP Comprehensive Services Best service features offered, other payroll services did not work for the company. Review Source AA Aaron A. hr manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great HR support, can use help in Payroll support" March 20, 2025 4.0 Pros Help is always a call away. Our HRBP is incredibly knowledgeable. Cons PSR changes very often; some seem under trained to handle situations. Paid time off calculations are confusing and I do not find them effective enough to rely on; I keep a spreadsheet of employees' time off. Review Source DL Diana L. Office Manager Farming Used the software for: 2+ years ### "Highly Recommend ADP for Payroll and HR services" March 20, 2025 5.0 Love, Love, Love ADP - they make my job so much easier. Pros I love having ADP as our payroll/HR partner. They take a huge burden off my workload. They are so efficient, informative, helpful and knowledgeable. I highly recommend them for everybody's payroll needs. Cons I don't really have any cons other than I don't like to have to get a code emailed to me to access some reports. Review Source UN Uday N. CHRO Airlines/Aviation Used the software for: 2+ years ### "Consistently Inconsistent " August 27, 2024 2.0 Overall disappointed with the level of inconsistency at all levels. Pros They have proven to to be a valuable part of our Payroll and HR Business compliance. ADP Comprehensive Services has kept us in compliance. They really look into how you are using the services and help to level up the experience. Cons Their systems don't work well together, I wish it was a little more customizable from the client side, inconsistency in support and extending the customer support time beyond 5PM. We've had settings reversed or access removed without anyone adjusting anything, so there are occasionally some bugs that have to be worked through. Would have liked more guided set-up in some areas. Their training resources/guides can definitely use an upgrade, L&D module is very basic. Review Source Response from ADP September 20, 2024 Hi Uday. We are disappointed to hear about your experience. We would like the opportunity to talk and investigate your feedback further. If you’re interested, please email your contact info to clientfeedback@adp.com. We’ll get you in touch with the right team to help resolve your issues as quickly as possible. Similar Products Featured