--- title: "Page 3 | ADP Comprehensive Services Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is ADP Comprehensive Services the right Human Resources solution for you? Explore 271 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- ADP Comprehensive Services 4.3 (271) [View alternatives](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Page 3 - Reviews of ADP Comprehensive Services ## Showing most helpful reviews Showing 51-75 of 271 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CC Cheena C. Director, Compensation and Benefits Wine and Spirits Used the software for: 2+ years ### "11 years and counting" March 21, 2025 5.0 Excellent and will continue to partner with ADP and maintain the package. Pros Having a dedicated team makes a difference to me versus calling an 800 number. Cons Sometimes the team changes and I lose a contact that I have a great relationship with. Switched from [Dayforce](https://www.capterra.com/p/205376/Dayforce-HCM/) Their system was terrible, not user friendly at all. Review Source YC Yenny C. Head Finance and Administration Telecommunications Used the software for: 2+ years ### "ADP Service" March 20, 2025 3.0 I would like the reports to be more user-friendly, as well as the platform Pros It is very easy to prepare the payroll for every period Cons Performance for employees Tax and compliance for 2024 they did not send W2's on time Review Source IM Ilona M. Managing Director Wholesale Used the software for: 1-2 years ### "Highly recommend this service" March 24, 2025 4.0 I have been fortunate to always have very helpful representatives assigned to my account so answers to questions are usually quick and accurate. Pros Procesing payroll is quite easy and I appreciate that tools and resources that are available. Cons Would like more Human Resource support, particularly related to salary evaluation. I would also feel more comfortable with automatic reminders related to payroll deadlines. Organization of reports is a bit confusing. Review Source LW Laura W. People Coordinator Building Materials Used the software for: Less than 6 months ### "Is ADP for you?" December 20, 2024 4.0 Overall ADP is a great system to use, as long as you have the people to set it up and continue to train all colleagues to use the system, otherwise it would become a difficult system to use and operate with. Pros I like that it's an all-in-one platform that covers so many HR and payroll functions, from payroll processing, to time and attendance tracking, as well as talent management. Cons ADP can be difficult to navigate, especially for us as we have a lot of manufacturing colleagues who struggle to operate these different systems. Review Source UN Uday N. CHRO Airlines/Aviation Used the software for: 2+ years ### "Consistently Inconsistent " August 27, 2024 2.0 Overall disappointed with the level of inconsistency at all levels. Pros They have proven to to be a valuable part of our Payroll and HR Business compliance. ADP Comprehensive Services has kept us in compliance. They really look into how you are using the services and help to level up the experience. Cons Their systems don't work well together, I wish it was a little more customizable from the client side, inconsistency in support and extending the customer support time beyond 5PM. We've had settings reversed or access removed without anyone adjusting anything, so there are occasionally some bugs that have to be worked through. Would have liked more guided set-up in some areas. Their training resources/guides can definitely use an upgrade, L&D module is very basic. Review Source Response from ADP September 20, 2024 Hi Uday. We are disappointed to hear about your experience. We would like the opportunity to talk and investigate your feedback further. If you’re interested, please email your contact info to clientfeedback@adp.com. We’ll get you in touch with the right team to help resolve your issues as quickly as possible. DJ Debra J. Compliance Manager Oil & Energy Used the software for: 2+ years ### "ADP Comprehensive Services-excellent service " August 27, 2024 5.0 Had very few issues and all issues were resolved quickly. Pros Help is always available and is provided promptly. Cons I have not found anything that I do not like. Review Source BJH Bobbi Jo H. Director of People and Culture Health, Wellness and Fitness Used the software for: 1-2 years ### "Comp Services Review" December 18, 2023 5.0 Great services and product overall. Great Payroll and HR resources Pros Innovation and comprehensive resources are vital to success. Has taken the place of multiple previous resources. Cons The backup customer service representatives are not always as knowledgable about the system and support needed as our regular reps are. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Review Source Response from ADP December 21, 2023 Hi Bobbi Jo, thank you for taking the time to leave this great review! We are so glad to hear that you are enjoying the services and product overall, and that it's been vital to success. We look forward to a continued partnership! If you are interested, we think you may be a great fit for our reference program. This is a fantastic way to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule: https://calendly.com/melissa-dunkerley DP Dinah P. VP of HR Wine and Spirits Used the software for: 2+ years ### "Why not ADP Comprehensive Services?!" August 20, 2024 5.0 Very satisfied. I've been both a practitioner and employee user for 9+ years. I've seen other HRIS platforms but they over deliver their products and feels ingenuine whereas ADP has proven their product capabilities. Pros The service team experience. They partner with you to come to a solution and leave no task unfinished. Cons Not much to say in terms of cons, however, it will be nice to have an "Approve My Check" feature. Not only does the employee approve his/her timecard hours, but also the earnings associated. This will greatly assist employers from costly PAGA claims. It would be an added feature for the employee to confirm they are being paid correctly. Also, the platform could use a refresh for a modernized look and feel. Lots of information to look at on the home page and while that's a plus, the look can be overwhelming. Dashboard icons will be great. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP Comprehensive Services The product/vendor reputation. Intuitive design and navigation ease. Other vendors selling points and delivery feel ingenuine. Review Source SB Sydney B. People Operations Lead Chemicals Used the software for: 2+ years ### "Fantastic tool for employer and employee" August 20, 2024 5.0 ADP Comprehensive Services has been such a game changer for my department. Our dedicated representatives are always working with us to get ahead of any issues, they are always happy to hop on a call and provide excellent customer service. They are as much a part of our team as our employees. I couldn't imagine our jobs without it! Pros ADP Comprehensive Services acts as an additional team member for us. It has saved us considerable time and helped our employees have a better employment experience. From being able to answer questions, allowing employees to easily see and make changes to benefits, accounts, retirment etc., it is an all around great product! Cons I have no issues with ADP Comprehensive Services. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) The switch was prior to my arrival with the company but as I understand it, it was to provide a greater range of services to our HR team and a better experience to our employees. Review Source KS Kelly S. HR Coordinator Hospital & Health Care Used the software for: 2+ years ### "IMH review of ADP" July 30, 2024 5.0 I am very happy with ADP. I like the ease of use and I am able to reach someone to help me if I need it. Pros I think it is easy to use. Everything seems very streamlined. Cons I don't really have any complaints. If I have an issue or something that I do not know how to do, they are always very helpful over the phone. Reason for choosing ADP Comprehensive Services The product was already here when I started. Review Source JS Jill S. Manager - HR Financial Services Used the software for: 2+ years ### "Overall decent product just needs modernization" July 23, 2024 3.0 I like our service expert in HR and rely on her when needed. It can depend on who you are grouped with so if you aren't getting the response as quickly as you need, you may need to request another contact. The system is big and handles an assortment of needs/tasks but can feel clunky and a bit outdated. ADP asks for feedback and continues to update the system on a quarterly basis. In the end, if you are knowledgeable in an HRIS, you can do what you need to in the system it just would be helpful if they offered easy workflows and the ability to send reports to those who aren't administrators. Pros We have a good service team right now and can request changes when necessary. We know the system very well and don't have to utilize support very often. Employee information is easy to navigate. Cons System is clunky and can change without notice. Performance management, although recently updated doesn't allow for goals over 100% and Comp Module doesn't flow over to payroll with dates for bonuses. Things you think would be easy to fix take a while. Also, data feeds are handled offshore and are very painful to fix and update since you don't have access to that group by portal. Everything is in email and they don't respond timely. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Not sure, before my time in this role so I don't have an answer here Review Source Response from ADP September 20, 2024 Hi Jill, we appreciate the detailed review of your ADP experience. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you. LB Lisa B. Payroll Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Superior Product" March 19, 2026 4.0 Still use the product everyday and they are constantly rolling out updates. I also trust in their compliance aspect which gives me room to breathe a bit. Pros ADP reporting is one of my favorite parts about the platform. They spit out in either pdf or excel or csv formatting. The excel sheets are the easiest to use and the Field Grabber option for simple reports is fast and easy. Cons Wish people missing their assigned shifts was a bit easier to find, read, evaluate. I also wish as they updated their platform, we were informed prior to the updates, to give us a heads up about the new experience. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP Comprehensive Services Pre-existing relationships with ADP from former companies, ease of reporting. Review Source LK Lorelei K. Payroll Manager Environmental Services Used the software for: 2+ years ### "Great payroll processing. " December 5, 2023 5.0 I liked the service very much. I have been with ADP on and off for over 30 years in one job or another and have always had great service. And when I look for a new position, the first question I ask is " who do you use to process the payroll". Pros I usually could speak with my representative and if he didn't know or have the answer, he got me assistance. And the fact I could speak with someone after hours if I had an issue. Cons The tax services need to provide more information when responding to a tax issue when they tell you they can't handle it. Review Source Response from ADP December 21, 2023 Hi Lorelei, thank you for the 5 star review! It is so great to hear from a long time customer, and we are so grateful for the continued partnership. If you are interested, we think you may be a great potential fit for our Reference Program. This is a fantastic way to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule: https://calendly.com/melissa-dunkerley EW Emily W. HR Generalist Financial Services Used the software for: 6-12 months ### "Comprehensive Services Changed the Game" December 14, 2023 4.0 Overall, I am very grateful for having Comprehensive Services. I would not have been able to stay with the company I am currently at had they not made this switch. Pros We were with ADP Workforce Now in what they call Majors. This is the same technology platform but with significantly less support and modules than with Comprehensive Services. During our time with Majors, we went through several significant issues that required support and it was not a good user experience. By moving to Comprehensive Services, we gained access to modules that streamlined our processes, an HR Business \[sensitive content hidden\] who is your right-hand person and can support you strategically as well as advocate for you when issues arise, and gained access to a better service platform and team. The amount of stress that his been eliminated by moving to Comprehensive Services is significant. Cons I will say that I continue to be disappointed by Benefit Services and implementation. Implementation was a bit of a mess. It was clear there isn't a checklist to make sure clients are receiving access and education to everything included. We did not gain access to some modules until after I had inquired about what we were missing and pushed to gain access. Benefit services tends to be similar to implementation where it seems the teams don't know how to use the entire system. A lot of things are missed/dropped when working with them. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP Comprehensive Services We were already using ADP Workforce Now so being able to keep our same system thus lessening the learning curve was a bonus. Also, Paylocity and Rippling weren't able to meet our complex payroll needs. It didn't make sense to switch. Review Source Response from ADP December 21, 2023 Hi Emily, we really appreciate the thorough and detailed review! The detailed feedback is so valuable as we continue to work towards improving the user experience where we can. We are so glad to hear that we've been able to meet your complex needs and that you're grateful for Comp Services. We're grateful for clients like you and look forward to a continued partnership. Please reach out if you need anything. JM Jessica M. Chief of Staff Hospital & Health Care Used the software for: 1-2 years ### "Happy Comp Services User" December 13, 2023 5.0 Overall, our experience has been extremely positive. Our costs have decreased, employee satisfaction has increased and compliance with HR and Payroll regulations has greatly improved. Pros I love how my HR and Payroll services are integrated to make everything streamlined and simpler. This significantly decreases errors and helps employees and my HR team be more efficient. Cons Some reports could be named more clearly but there is nothing that I dislike! Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) We switched for a number of reasons including cost, ease of use, service, and reporting. Review Source Response from ADP December 21, 2023 Hi Jessica, thanks for leaving us such a wonderful review. We are so glad to hear from one of our amazing Ambassadors and we are thrilled that you have loved your experience; our staff will definitely be happy to read what you wrote. We look forward to a continued partnership for years to come! CP Cherie P. Director of People Ops Real Estate Used the software for: 2+ years ### "ADP Comprehensive Services" December 15, 2023 5.0 Outstanding - many great systems and excellent people to help get it all done. Thank you! Pros The additional assistance by dedicated ADP representatives Cons The Tax service is excellent in many ways for a multi-tax client. However, the items that need to be fixed (frequently as a result of a state making a mistake) just takes too long with the ADP tax service -- need to be more responsive and flexible to get items fixed more timely. -- Again want to stress that the service is there and taxes are paid , but the time to get some items done needs to improve Review Source Response from ADP December 21, 2023 Hi Cherie, thank you so much for the detailed review! We appreciate your constructive feedback and will pass it over to our team. We are so glad to hear that overall, you've had an outstanding experience. If you are interested, we think you may be a great potential fit for our Reference Program. This is a fantastic way to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule: https://calendly.com/melissa-dunkerley MA Melisa A. Payroll, Benefits, Compensation Manager Legal Services Used the software for: 2+ years ### "ADP Comprehensive Services, A Worthwhile Investment for Your Organization!" November 30, 2023 5.0 I have worked with ADP Comprehensove Services at a couple of jobs, and I receive consistenly great service every time! No issue that I may have is too bigfor them to assist me with, or find a way to resolve. Pros The prompt services, the care, thoroughness, and "follow-up" nature of the representatives Cons Hasving to pay for custom reports sometimes, when an already-existing styandard report is available, and can be tweaked for no additional cost. Reason for choosing ADP Comprehensive Services I was not here, but Mangement said they liked the innovation, full support and wide range of the ADP product. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) They weren't happy with the capabilities of the last HR-Payroll product. The customer service was not great Review Source Response from ADP December 21, 2023 Hi Melisa, thank you so much for the well-rounded and thorough review! It's great to hear from customers like you, and we are so glad to have you with our Ambassador community. If there's anything that you need to improve your experience, please don't hesitate to reach out. We look forward to a continued partnership for years to come! lY lexi Y. HRIS Manager Non-Profit Organization Management Used the software for: 2+ years ### "ADP Comp Service" August 20, 2024 2.0 \[sensitive content hidden\] are incredible leaders of a wonderful team. \[sensitive content hidden\] is a great VP. We have had negative experiences with other service teams, though. Pros The support on one team is great.The other teams are not as helpful. Cons the limitation for IT Troubleshooting and limited visibility to back-end flows. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing ADP Comprehensive Services ADP wasn't meeting operational needs and we needed a system that worked well with our 403b provider, and a system that gave us more "yes" than "no" responses to our questions for enhanced functionality Review Source Response from ADP September 20, 2024 Hi Lexi, thank you for posting a detailed review on your experience. We are glad to hear that you had a great experience with your VP. We’ll take the additional feedback back to our team and strive to do better. MC Michelle C. Human Resource Manager Consumer Services Used the software for: 2+ years ### "HR Friendly System" August 20, 2024 4.0 Pros One of the standout aspects of ADP Comprehensive Services is their seamless integration of various HR functions into a single, cohesive platform. This integration has significantly streamlined our payroll processing, benefits administration, and talent management tasks. The user-friendly interface ensures that both HR professionals and employees can navigate the system with ease, making administrative tasks much less cumbersome Cons While ADP Comprehensive Services offers many benefits, there are a few areas where I felt improvements could be made. One of the primary concerns was the platform’s complexity in certain features. Despite its broad range of functionalities, some aspects of the system can be quite intricate to navigate, especially for new users. This complexity occasionally leads to longer learning curves and can be a bit overwhelming for HR teams who are not as tech-savvy. Additionally, while ADP’s customer support is generally responsive, there were instances where resolving issues took longer than expected Review Source CC Cynthia C. Business Analyst Defense & Space Used the software for: 6-12 months ### "Review of ADP Comp Services" July 23, 2024 5.0 I enjoy ADP Comprehensive Services, but I wish you would consider getting more specialized in Government Contracting. I had to spend a lot of time working to customize the system for government compliance. It would be better if you had teams with specific experience in government contracting in HR and compliance. Pros Everything I need is in one system and it is easy to understand once you take the time to learn the system. Cons Setting it up and implementing the system. IT could be much easier. Implementation was not what I initially expected, it wasted a lot of time because it was not useful. You need to work out a way to go through implementation where it is not just about showing you what you can do, you should build in the time to actually set up and build the system. Alternatives considered [Deltek Costpoint](https://www.capterra.com/p/155685/Deltek-Costpoint/) Reason for choosing ADP Comprehensive Services Price and ease of use for both users and administrators. Review Source RK Rachel K. People Partner Marketing and Advertising Used the software for: 2+ years ### "Gets the job done" May 16, 2023 2.0 I feel like ADP gets the job done and is an affordable option. For smaller companies, I see no reason for them not to use ADP for their needs. However, once you need to do more involved tasks the site quickly reveals how little capacity it has. Pros I appreciate that ADP is a pretty basic platform and most of the functions are easy to do once you know how. The customer support is usually quick to respond and helpful. Cons The platform is not intuitive or user friendly and I often cannot figure out how to do actions without guidance from an associate. Functions are never where you expect them to be, and the various site branch-offs make it even more confusing. The platform feels very outdated and not modern. Users often have issues locating documents in their own profiles. The reporting is extremely difficult to use and get the output of a clean report with exactly the specified parameters. Reason for choosing ADP Comprehensive Services I am not sure, the switch was done before I got to the company. Review Source Response from ADP June 14, 2023 Hi Rachel, thank you for your feedback and explanation here. We would like the opportunity to talk and investigate your feedback further. If you're interested, please email your contact info to clientfeedback@adp.com. We'll get you in touch with the right team to assist with training and specific questions as needed. TB Tina B. Payroll Specialist Food Production Used the software for: 2+ years ### "Comp Srvcs Review" July 23, 2024 4.0 Overall, very good experience. We are actually growing and merging so we are going with Next Gen soon and everything will be back with ADP, including time and attendance. Pros ADP does so much for a lot of departments that we don't have to worry about. Cons Making sure our taxes are paid correctly and on time. Registration Services is also lacking in efficiency in getting new States setup. Reason for choosing ADP Comprehensive Services More of us know the name and have had experience with ADP. Review Source TK Tammie K. Director Construction Used the software for: 2+ years ### "Choose ADP - You won't be sorry!" December 14, 2023 5.0 Excellent! Top notch team of professionals! Pros I like that I never feel alone! I have a team of resources available with the click of a button or a quick phone call. Cons Tracking of paid sick leave in the various states can be a hassle. Updating of platform when you least expect it. Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing ADP Comprehensive Services The ADP platform was so intuitive. Everything made sense. Switched from [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) We had a company merger. Moved to a new software for all to start fresh. Review Source Response from ADP December 21, 2023 Hi Tammie! Thank you so much for the review! We love hearing from our happy clients and appreciate you taking the time to write a review. We look forward to a continued partnership for years to come. As always, reach out if you need anything! MJ Melissa J. HR Sr Manager, Benefits, Performance Management & Compensation Gambling & Casinos Used the software for: 1-2 years ### "Not Intuitive" May 16, 2023 2.0 Customer service needs to be revamped. It would be helpful if the reps were knowledgeable with all parts of the platform (instead of specializing in one area: payroll, HR, reporting, etc.) because they don't understand their solutions may impact another platform negatively. Pros I have had issues with just about every part of the platform. Cons Each piece of the platform should work together. I should not have to make multiple changes for a single change. I know we aren't using ADP to it's full extent, but customer service is unhelpful and can't fix the problems we are having. Reporting, especially auditing, is unreliable and returns information that can't possibly be true. Review Source Response from ADP June 9, 2023 Hi Melissa. Thank you for posting a review. We're so sorry that your experience did not match your expectations. This is on us. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you. EC Erika C. CFO Security and Investigations Used the software for: Less than 6 months ### "Great service" December 14, 2023 5.0 Pros Amazing implementation team, all the support, their dedication, motivation to solve all our issues/challenges. Overall: I like that i can always get a hold of customer service to help out one very topic. Cons Moving from implementation to being just a regular customer is very hard, felt like falling from the mountain top to the deep valley. Scheduling module is not up to my expectations, does not have the functionalities we need Overall: ADP has a lot of resources to help customer (Admin) to learn the system, but it is overwhelming, i keep getting several email a day, i cannot keep up. Our company does not have a dedicated HR person just for ADP tasks and instead of helping, it just makes me stressed that i have to take care of all the tasks that ADP assigns to me. Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP Comprehensive Services We chose ADP because of the expertise and customer service. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Our company is growing and we need help with multi-state compliance Review Source Response from ADP December 21, 2023 Hi Erika, thank you for taking the time to leave a review. We are so happy to have you and look forward to a continued partnership beyond implementation. We encourage you to reach out to your Implementation Manager who would be happy to assist in explaining available resources, training, etc.! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.