# Page 3 | ADP Comprehensive Services Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ADP Comprehensive Services the right Human Resources solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews --- ADP Comprehensive Services 4.3 (264) [View alternatives](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Page 3 - Reviews of ADP Comprehensive Services ## Showing most helpful reviews Showing 51-75 of 264 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LM Lois M. OFFICE MANAGER Construction Used the software for: 2+ years ### "ADP payroll" March 24, 2025 5.0 Overall very nice. Have a much better rep assigned to our account now so things are easier to handle. Pros Ability to handle most issues through the admin website... Cons Cannot find answers to questions on the website... Review Source JD Julie D. Payroll Specialist Consumer Goods Used the software for: 2+ years ### "ADP Comprehensive Services - 5 Star Review" August 20, 2024 5.0 Overall, I am very happy working with ADP Comprehensive Services and would recommend it to other businesses looking for an all-in-one HR, Payroll, Benefit system. Pros ADP Comprehensive Services are extremely user-friendly and easy to navigate. Customer support is always quick to respond with helpful answers. The system is robust and I love the way HR, Payroll, Benefits, Talent, etc., are all accessible on one platform. Cons Sometimes upgrades are made to the program but are not conveyed to the client in a timely manner causing the client to have to relearn navigation, etc. Also, when the system is unexpectedly unavailable, ADP does not notify the clients and clients are responsible to find out on their own that the system is down. Review Source MW Meredith W. Director, Human Resources Non-Profit Organization Management Used the software for: 2+ years ### "It's fine..." September 3, 2024 3.0 It's fine. All the compliance and required reporting for payroll is taken care of well and are a weight off my mind. Pros There are many things that ADP handles behind the scenes that are a relief not to have to think about, like payroll taxes and unemployment insurance reporting. Cons In many instances, I feel that the staff on my account are soldiers not partners. They do exactly what they are told to do (soliders). But I would prefer a partner - a person that thinks thoughtfully and critically about what you are asking them to do and then suggest a better approach or say, "hey, did you think of this?" or "did you know about this?" Review Source MC Michelle C. Human Resource Manager Consumer Services Used the software for: 2+ years ### "HR Friendly System" August 20, 2024 4.0 Pros One of the standout aspects of ADP Comprehensive Services is their seamless integration of various HR functions into a single, cohesive platform. This integration has significantly streamlined our payroll processing, benefits administration, and talent management tasks. The user-friendly interface ensures that both HR professionals and employees can navigate the system with ease, making administrative tasks much less cumbersome Cons While ADP Comprehensive Services offers many benefits, there are a few areas where I felt improvements could be made. One of the primary concerns was the platform’s complexity in certain features. Despite its broad range of functionalities, some aspects of the system can be quite intricate to navigate, especially for new users. This complexity occasionally leads to longer learning curves and can be a bit overwhelming for HR teams who are not as tech-savvy. Additionally, while ADP’s customer support is generally responsive, there were instances where resolving issues took longer than expected Review Source CC Cheena C. Director, Compensation and Benefits Wine and Spirits Used the software for: 2+ years ### "11 years and counting" March 21, 2025 5.0 Excellent and will continue to partner with ADP and maintain the package. Pros Having a dedicated team makes a difference to me versus calling an 800 number. Cons Sometimes the team changes and I lose a contact that I have a great relationship with. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Their system was terrible, not user friendly at all. Review Source SW Sara W. Sr. Payroll Specialist Logistics and Supply Chain Used the software for: 2+ years ### "Great for Payroll" August 20, 2024 3.0 It has been ok until recently. A lot of changes are happening and sometimes not for the best Pros The system has amazing features and a great payroll system that is customizable. Cons Custom setups mean that not everything works well together and we find that there are a lot of glitches. Too many updates make it hard to work smoothly within the system. The HR portion could use some work and better features to make the system run more fluidly into payroll. Review Source Response from ADP September 20, 2024 Hi Sara, thank for you the feedback. We work hard to make our system user friendly, we will take this feedback back to our team. Please let us know if there's anything else that we can do to assist you. KS Kelly S. HR Coordinator Hospital & Health Care Used the software for: 2+ years ### "IMH review of ADP" July 30, 2024 5.0 I am very happy with ADP. I like the ease of use and I am able to reach someone to help me if I need it. Pros I think it is easy to use. Everything seems very streamlined. Cons I don't really have any complaints. If I have an issue or something that I do not know how to do, they are always very helpful over the phone. Reason for choosing ADP Comprehensive Services The product was already here when I started. Review Source rE renuka E. office manager Facilities Services Used the software for: 2+ years ### "office manager" March 24, 2025 4.0 on time communication helps a lot. have used HR services a lot. Pros clear and very effective. contacted totalsource many times and was able to communicate with any representative in detail. Any rep is good. they know what they are doing. Cons do no have to clearly state this. sometimes have to wait. Review Source JM Jose M. Finance HR Director Wholesale Used the software for: 2+ years ### "Great Client Support" August 20, 2024 5.0 Overall everything is great so far. I like the fact that we are growing and the tools needed to help us sustain our growth are available or becoming available Pros I love the fact that my executive relationship manager keeps in touch with me and always available asking if there is anything she can do assist me and my operations. Cons I would say that overseas customer support can be a challenge sometimes. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP Comprehensive Services Brand recognition, and the promise of a trustworthy, time-proven system. Review Source SW Samantha W. HR Manager Human Resources Used the software for: 2+ years ### "ADP Comp Services - SRM " August 27, 2024 3.0 My overall experience with ADP is good. While it does have its challenges every system does. Overall, it works well for our company. Pros I like the convenience of having everything in one place. Cons I feel like the service team is hit or miss. Sometimes it feels like if you called in three times back-to-back you would get three different answers. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We wanted more support from the customer support team Review Source BB Britta B. Director of Finance Construction Used the software for: 2+ years ### "Great service for all payroll and HR needs for small and large companies alike" August 20, 2024 5.0 Overall our experience with Comprehensive Services is very good. There is plenty of support and a wealth of information we have access to. Everybody at ADP is working hard to give the support we need and most smaller issues that come up are not disrupting our operation. Pros It offers the full package for Payroll and HR services with almost unlimited options of tailoring to the companies needs. It works well when everything is set up and makes payroll and HR much easier to manage Cons It is sometimes time consuming and a lengthier process to solve problems and find/fix the reasons behind some calculation errors or other issues that randomly appear. Review Source KH Keisha H. Director of Total Rewards Utilities Used the software for: 2+ years ### "ADP Comp Services" August 27, 2024 4.0 Overall, ADP's comp services provides an extensive level of support. Pros Stream line administrative support (File Feeds, and management reports) Client service team (helpful at times) Total HRIS package. Payroll, Benefits, Taxes, Performance Case support Cons Some payroll report features (No report listing active EE's with no pay) Lack of Org chart for entire company Direct Deposit system Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP Comprehensive Services We were already using another version of ADP Review Source JS Jill S. Manager - HR Financial Services Used the software for: 2+ years ### "Overall decent product just needs modernization" July 23, 2024 3.0 I like our service expert in HR and rely on her when needed. It can depend on who you are grouped with so if you aren't getting the response as quickly as you need, you may need to request another contact. The system is big and handles an assortment of needs/tasks but can feel clunky and a bit outdated. ADP asks for feedback and continues to update the system on a quarterly basis. In the end, if you are knowledgeable in an HRIS, you can do what you need to in the system it just would be helpful if they offered easy workflows and the ability to send reports to those who aren't administrators. Pros We have a good service team right now and can request changes when necessary. We know the system very well and don't have to utilize support very often. Employee information is easy to navigate. Cons System is clunky and can change without notice. Performance management, although recently updated doesn't allow for goals over 100% and Comp Module doesn't flow over to payroll with dates for bonuses. Things you think would be easy to fix take a while. Also, data feeds are handled offshore and are very painful to fix and update since you don't have access to that group by portal. Everything is in email and they don't respond timely. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Not sure, before my time in this role so I don't have an answer here Review Source Response from ADP September 20, 2024 Hi Jill, we appreciate the detailed review of your ADP experience. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you. AC Alanna C. HR Rep Non-Profit Organization Management Used the software for: 2+ years ### "ADP Comprehensive Services" August 2, 2024 3.0 While the service addresses many essential HR needs, there are areas that need improvement. Overall I I am comfortable using the system. Pros What I liked most about ADP Comprehensive Services was its integration of various HR functions into one platform, which helps simplify tasks. Customer support is generally responsive. Cons What I liked least about ADP Comprehensive Services was the disruption caused during the implementation phase. While changes were made in the background, our team was not notified, leading to interruptions in our daily operations. When we inquired about these disruptions, there was a lack of accountability and communication. Review Source Response from ADP September 20, 2024 Hi Alanna. We appreciate the detailed review! We are glad to hear that you've enkoyed how the platform integrates well and helps you simplify tasks. We try our best to be transparent and communicate all changes, we will pass this feedback onto our team. PD Piotr D. Associate Director of HR Banking Used the software for: 2+ years ### "ADP Workforce Now Review " July 23, 2024 4.0 Overall experience has been positive. Representatives from different sectios are helpful. At times I would love a little extra help from certain representatives. Pros I like the fact that reletionship manger really cares and promotes new product and features. Fast repsonses to cases. Cons At times I would love to have a little extra support when implementing new feature or module in ADP. Video trainings or tutorials. Reason for choosing ADP Comprehensive Services ADP was initially set up when I started. We are currentyl adding other modules that we currently don't have in place but will be beneficial to have in one centralized area. Review Source CC Cynthia C. Business Analyst Defense & Space Used the software for: 6-12 months ### "Review of ADP Comp Services" July 23, 2024 5.0 I enjoy ADP Comprehensive Services, but I wish you would consider getting more specialized in Government Contracting. I had to spend a lot of time working to customize the system for government compliance. It would be better if you had teams with specific experience in government contracting in HR and compliance. Pros Everything I need is in one system and it is easy to understand once you take the time to learn the system. Cons Setting it up and implementing the system. IT could be much easier. Implementation was not what I initially expected, it wasted a lot of time because it was not useful. You need to work out a way to go through implementation where it is not just about showing you what you can do, you should build in the time to actually set up and build the system. Alternatives considered [Deltek Costpoint](https://www.capterra.com/p/155685/Deltek-Costpoint/) Reason for choosing ADP Comprehensive Services Price and ease of use for both users and administrators. Review Source KW Kristie W. Payroll Manager Semiconductors Used the software for: 2+ years ### "Great Service for Greener Teams" August 21, 2024 5.0 It's great to have the additional support and I think the service can be really helpful for clients with less seasoned payroll teams; however, for clients with seasoned payroll teams who have experience running their own processes, it can be frustrating to wait for ADP to do tasks that can be done quicker on the client side. Pros I like that we have the support of our dedicated ADP service team no matter what the challenge is. Cons As someone who has used both Comp and Non-Comp Services, I find it challenging not to have the ability to process payroll (specifically running previews) or calculate manual checks. Review Source JS Jennifer S. Human Resources Machinery Used the software for: 2+ years ### "Solid Services" August 27, 2024 4.0 Pros Easy to use. Convenient. Easy payroll functions. Cons Sometimes client services wants me to use printed instructions to complete tasks instead of walking me through. I prefer a walk through tutorial of new to me tasks. But they generally accommodate this. Review Source NB Nicole B. People Services Generalist Construction Used the software for: 2+ years ### "ADP Comprehensive Services" July 30, 2024 4.0 I have used ADP since starting my career in HR. The overall experience with comprehensive services has been great. It is very user friendly and covers the wide range of the employee/employer needs. Pros I liked how robust the product is. It has all that we need but there are some items that are definitely not used which may have been an education issue. Cons N/A. There is not anything that I have had issues with. When problems do arise, customer service works to rectify. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Review Source JC Janice C. Director of payroll Accounting Used the software for: 2+ years ### "IMI Norgren LLC" August 4, 2024 4.0 Overall, the service has been good and worth the extra money. As our team has improved and become certified, I am beginning to feel that we have outgrown this product Pros IMI contracted with comp services in 2016. With a small and inexperienced payroll group, we relied on our ADP service team to help us complete payrolls and stay in compliance Cons the service/product is dependent on the talent level of your team. When we have had low talent, things did not go well. when talent gets better our service improves Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Corporate forced us to make this switch centralizing payroll Review Source AJ Allan J. Comp and Benefits Manager Airlines/Aviation Used the software for: 2+ years ### "Compensation & Benefits Manager" September 3, 2024 4.0 Great product and great team. Any issues are typically handled very quickly. At times for larger projects, issues, can take time to implement or resolve. Pros Customer service from assigned client support team members are excellent. Cons Cost for any additional services seem to be very expensive. Review Source JP Jeannie P. HR COORDINATOR Furniture Used the software for: 2+ years ### "Evaluator of HRMS systems" July 23, 2024 2.0 Really don't like it for what we're paying. Payroll is great but very cumbersome. Training to navigate on how to ensure the correct way to process sometimes very unclear. Pros I'm not sure what that is. I tried to reach out and have HR rep to explain. Very much still unclear for what we pay. Cons $$$$$ - Very very expensive even with the discount. Reporting engine and custom reporting difficult and a lot of time inaccurate unless you know the systems capabilities and what to report. Reason for choosing ADP Comprehensive Services I didn't. Review Source Response from ADP September 20, 2024 Hi Jeannie. Thank you for posting a review. We’re sorry that your experience did not match your expectations. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you. JE Jessica E. HR Business Partner Program Development Used the software for: 2+ years ### "Always there to help" August 6, 2024 4.0 Overall experience is a plus and would recommend to others. Pros I really like how there is always someone to help and get things done. Cons Sometimes in some areas it would be nice to be able to just "do it ourselves" instead of having someone need to do it for us. Alternatives considered [Workday Workforce Management](https://www.capterra.com/p/264766/Workday-Payroll-and-Workforce-Management/) Reason for choosing ADP Comprehensive Services Private Equity chose the platform, we did not really have a choice. Review Source JB Janet B. HR Administrator Banking Used the software for: 2+ years ### "Comp Services Review" August 20, 2024 4.0 We have had some ups and downs with various tasks that were being requested. Pros Some reps are very helpful and have resolved issues in a timely matter. Cons Being directed from department to department Review Source MM M. M. HR Manager Renewables & Environment Used the software for: 2+ years ### "ADP Review" August 27, 2024 4.0 Pros The ease of accessibility navigating the site. Cons Lack of and time frame of communication through Bridge. Review Source Similar Products Featured