Who Uses This Software?

Behavioral health practices, both solo practitioners and large organizations.


Average Ratings

327 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $59.00/month
    See pricing details
  • Pricing Details
    Edu, nonprofit, and other discounts available
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • TherapyNotes
  • www.therapynotes.com
  • Founded 2012
  • United States

About TherapyNotes.com

Online mental health practice management software for scheduling, notes, electronic billing, EMR, and many more features. TherapyNotes saves you time by managing the entire workflow of a mental health professional from scheduling the patient to submitting their claim. It's so easy to use you can start using it in your practice today. Extensive security measures are in place to give you peace of mind, so you can focus on what's most important: your clients. Try TherapyNotes Free for 30 Days!


TherapyNotes.com Features

  • Appointment Management
  • Billing & Invoicing
  • Drag & Drop
  • Facility Scheduling
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Self Service Portal
  • Staff Scheduling

TherapyNotes.com Reviews Recently Reviewed!


Excellent EMR!

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Excellent EMR. I would highly recommend TherapyNotes to anyone in private practice. It has made my transition from community mental health to private practice a breeze with easy billing, concise documentation tools, and fantastic customer service. A+!

Cons: There is nothing not to like about this software. It is fantastic in every respect. The times I have had a hiccup, the customer service team has been knowledgeable and efficient in getting me back on my way.

One of the most intuitive, easy to use platforms on the market.

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Everything. There's nothing not to like! From the ease of use to the intrinsic expansiveness of the product itself, Therapy Notes is wonderful! Such a great, all-in-one platform.

Cons: Not applicable. This software has few flaws, if any. If I were forced to give at least one issue, I'd say that it would be beneficial if the billing could link to an external company, such as Square. But that's such a minimal issue, it's not even a problem.

Easy Transition to a Program That Is Intuitive

Jun 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Comments: Overall, I have been very pleased with the product, the functionality of it, the fact that it is user-friendly and the expedient response time when I've reached out to support.

Pros: I like the easy-to-understand interface and design which made it very easy for me to get up and running on setting up records for my new private practice! I enjoy the built-in tools that keep my workflow on task such as the "to do" list and the notifications of pending claims.

Cons: I would appreciate a few more options on reporting and the ability to change some of the aesthetics of the interface.

Very simple to use, easy to update information, and Very functional

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and ability to change the fields to meet our needs. The reminders and the to do list.

Cons: So far I don't have any problems with the software. The to do list can appear overwhelming, it's doing it's job.

Excellent for solo practice.

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, I have used Therapy Notes for about two years and continue to remain with this software because I can see continual improvements to the software.

Pros: Provides ease of performing clinical and administrative tasks independently. Clinical documents are well identified and efficient.

Cons: Billing can be slowed in reimbursements. The errors shown can be vague in definition which requires time consuming research to figure out resolution to a problem.

Highly Recommend

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, quick, supportive and patient customer response, makes it easy to bill, perfect for mental health therapist in private or group setting. I can now spend more time with clients rather than sorting out billing software. After trying a few different billing softwares with little support, I have found success with TherapyNotes, LLC!.

Cons: none I have not found anything I dislike about TN. So far I love it. It even gives you a month to try the product before committing.

Great Mental Health Practice Software

May 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fair value Mental health focus Developed the role that we play for the multiple clinics that we have for our new EHR as we transition from Practice Fusion due to their high increase in cost.

Cons: No e-prescribing option We are considering starting a nurse practitioner and that is a limitation that we might run into.

Therapy Notes Great for Therapists

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: It's great that you can keep credit cards on file through this system!

Pros: I tried out this product as an acupuncturist when a friend who is a therapist recommended it to me for clinical note taking. I found it very easy to use, but the templates are definitely set for therapists and are not adaptable for other practitioners.

Cons: If you are not a therapist, this product probably won't work for you! That may sound obvious given the name of the product, but as an acupuncturist struggling to find an EHR, I was trying out everything. I did like the clean templates of TherapyNotes but ultimately it was too standardized for what I needed.

Capterra-loader

Good product, distracting interface

May 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: No doubt about it, therapynotes.com is a great product. It has a full set of all the features any therapist would need. I have good friends who love it.

Cons: Ultimately I decided to go with a different company that had a better user interface. Therapynotes was just distracting and cumbersome to use for me. Aesthetic matters a lot to software for me.

Overall: Robust functionality would be a help to any private practice.

TherapyNotes, LLC has been extremely helpful in transitioning into private practice.

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their support team is quick to answer the phone and will help problem solve any situation that comes up. The interface is easy to use and the program is reasonably priced.

Cons: Some payers (i.e., health insurance carriers) are not credentialed with TherapyNotes (probably not by the fault of TherapyNotes)

Vendor Response

by TherapyNotes on May 14, 2018

Thanks for the great 5-star review! We support just about every payer, because we work with the largest clearinghouse, and can automatically send paper claims to payers that we don't work with. We will reach out to you directly to see which payers you couldn't find. Thanks again for the great review! :)

Easy To Use

May 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The best part about this software is that it is easy to use. It is also very accessible and can be used from almost any platform.

Cons: Templates may be too simple for what your needs are, depending on the requirements. However, forms are easy to tab through and system saves information temporarily once you've been logged out.

Created by Therapists for Therapist

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Use TherapyNotes if you're in behavioral mental health. This system is great!

Pros: This system was designed for mental health providers. It's an incredible EHR. The clinical notes are easy to use. The system is predictive. The calendar and billing features are what set it apart from other EHRs.

Cons: I'd like to see TherapyNotes develop more reporting features. I'd also like to see them add e-prescribing. It's a robust system otherwise.

Easy product to use, customer service is fantastic, love it.

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that I can call someone when I have a question and its answered quickly. The software is easy to figure out, gives you prompts, calendar is great. Simple to use, easy to enter info. Overall, its a fantastic program, and I have NO PAPER in my practice anymore.

Cons: Cost is a little higher than others, but others don't have the CS support, since Im not tech savy, I need this support.

The best software for note keeping

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very easy to schedule and keep track of clients. The software is intuitive and has all the necessary pieces to maintain an active and accurate treatment log. It is my favorite therapy note platform to date.

Cons: Sometimes the site will auto-populate a "to do list" that I actually do not full need to do. For example, I will receive notifications to complete certain parts of a treatment plan that I may not find necessary, so it clogs up my notification list.

My general experience with Therapynotes has been good. The program is versatile, efficient and very

Apr 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My pros for Therapynotes are: user-friendly for staff and clinicians; different degrees of accessibility for users as set up by the administrator; most of the office's working can be assess in Therapynotes (such as patient reminders, different levels of accounting, and patient files); good availability to the company for support which has been friendly, knowledgeable, and prompt; easy insurance billing, quick and efficient remit processing, easy entry and manageability of insurance companies, CPT codes, and other billing codes; patient progress notes are in a usable and a nicely tailored format for mental health usage, and diagnoses are generated when you begin to type it in versus having to know the ICD 10 codes.

Cons: My cons are: would like a better querying system or means of searching patient information quickly and easily, sometimes the system runs slowly or seemingly gets bogged down for several hours.

Overall: This is a very good software that deals with most all of my company's needs in a user-friendly format with very good customer service.

User friendly plenty of options for our office setting. Great customer service they are very helpful

Apr 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The system is easy to learn. They have great options such as the automatic reminder system this helps cut down on individual calling. The new patient portal option seems to be helpful.

Cons: The system does not have a option to print multiples schedules at one time. We have 15 therapist and we have to print their schedules individually. Therapist do not have the option to see their billing totals to keep track. When using the portal you still have to call, schedule, and send paperwork.

Vendor Response

by TherapyNotes on April 17, 2018

Thanks for the 9/10 review, Starlene! Perhaps you can avoid printing schedules at all by using the calendar sync feature so that clinicians can see their schedules on their smart phones? There is a setting to give therapists limited billing access so they can see their billing totals. We are working on more portal improvements, as you know, so a lot more is coming! Please call or email support if you want to follow up on any of these items. Thanks again!

I enjoy using TherapyNotes. It was easy for me to pick up how to use it.

Apr 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how easily understood it is. Another thing that I enjoy about the software are the appointment reminders that are sent to the clients. I like being able to see if a reminder was sent and received.

Cons: Almost everyday around 3-4 pm TherapyNotes either slow down excessively or stop working all together. There has also been mulitple times in the past year where the servers have been down.

I love Therapy Notes

Mar 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how easy to use it is - I don`t take time to find things, it`s very intuitive. Customer service answers right away, not that I have needed them much. It keeps me organized.

Cons: There are a couple of features I would like, ie waitlist, better way of recording income... I would like to customize my reminders

Disappointed after 3 years with the platform

Mar 11, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Good documentation management. Well-designed for use with families and minors. Billing features met my needs as a practitioner not accepting insurance.

Cons: Infrastructure problems abound with TN. There was a multi-day service outage in the summer of 2017, with little communication from the company to customers during the outage and no compensation for the downtime. In December 2017/January 2018, I finally lost my patience with the platform when the company decided to implement a major change in the database mid-week and the database upgrade destabilized the platform resulting in more downtime. Regarding the software... Your notes will be top-quality notes, but they will take you forever to write because the workflow is overly rigid. There is no way to customize what questions are asked in intake notes, progress notes, termination notes, etc. Text fields are too small, and only unformatted text is permitted. File attachments cannot be added to notes. There is currently no way to use the patient portal to have clients fill out forms, pay bills, send/receive documents, and perform secure messaging. No mobile app. No two-way sync with calendars means constantly having to check two calendars. 10 MB limit on file uploads. I was on the platform for almost 3 years and saw only very minimal feature enhancements/additions. And get ready for a very poor user experience when you decide to leave the platform; plan to basically download thousands of resources manually with no help from the dev team. When I sent feedback to the dev team on my way out, they defended their poor design choices and offered kludgy workarounds rather than listen.

great product but a few things would make it better - like ability to color appt blocks

Mar 03, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: the product is very easy to learn. The billing software is user friendly. The page view is great. wish there was a few more functions. summary page is good.

Cons: Wish I could change the scheduled blocks to different colors. they keep saying they are working on it, but hasn't happened so far. It seems that would be a easy addition to create.

Great for scheduling , taking notes and billing. Fairly easy to use

Feb 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Scheduling, notes, billing all in the same place. Can sync the calendar to my phone so I can see my schedule on my phone as well.

Cons: Billing can be confusing with insurance claims or unassigned credit. It is very easy to do something wrong.

best customer support

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the customer support - they really understand both the technical side of running an EHR and the clinical side of running a practice. They are always interested in knowing how to improve their software and in helping us be efficient clinicians.

Cons: They had a couple of days of slower service but were able to keep all of their users informed of the slow-down and updated when the fix was implemented.

So easy to use once all patients¿ information is put in. After much time looking for software that works for me (Private Practice), Therapy Notes was my choice. Pricing is reasonable and customer service earns 5 stars from me!

Feb 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use; customer support; they send in the claims! Price is low relative to other similar products.

Cons: I don¿t like having to put in the treatment plans before I can bill for that patient . Makes sense for new patients, but not for patients I¿ve been treating for a while. There are certain insurance companies that won¿t allow processing claims through Therapy Notes.

Time saving

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use the very first time; doesn't require a lot of software knowledge
I really love the program because their technical support is very helpful especially with helping me figure out billing procedures. One service representative gave me additional advice on what to include with mailing billing to major insurance company to get reimbursed (he went beyond what other software companies have provided me in the past)

Cons: Need to include Objectives in progress notes; sometime don't want to include but maybe they'd help if i were audited. If TherapyNotes would provided additional references on building and creating Objectives, I'd be willing to pay additional fees.

Completely unreliable

Feb 13, 2018
1/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It has a lot of good features and the software is pretty straightforward--when it works. Appointment reminders and ease of scheduling are good features.

Cons: This software is CONSTANTLY experiencing problems, from a recent data breach, to weekly updates and migrations that crash the system, and a current "web server is down" (fairly frequent issue). If you are in a busy practice, this will cost you a lot of time and money (and data security).

Overall: none because it does not consistently work and the customer service is HORRENDOUS.

Vendor Response

by TherapyNotes on February 14, 2018

Yes, we have had some stability issues that we are working out, and yes, there was a virus that caused an outage last year, but there was absolutely not a "data breach". We are sorry you are experiencing these difficulties. We are working hard to improve your experience.

Insurance integration is abysmal

Feb 08, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The software is more attractive-looking than others of its type. The workflow seems well-designed, and because it is web-based it can grow with technology.

Cons: The insurance enrollment process is absolutely abysmal. The documents that are intended to serve as guides for enrolling with various payers are full of varied fonts, colors, outdated information, links, phone numbers, contradictions, and an intense amount of cognitive demand overall.

Takes some getting used to

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I tested out 3 others EMR companies, and initially went with another one, but changed to Therapynotes b/c I liked the layout better, they have an act phone number you can call for support not just online-based, and NASW offers a member discount for using them.

Overall: Ease of use, streamline service

Easy to use. Behind in technology. Does not deliver on product enhancements.

Feb 06, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Friendly customer service. Easy to use and easy on the eyes. Never an issue with access. Great system for interns.

Cons: Unable to put forms on patient portal as promised (almost a year ago). Slow with feature updates/enhancements. Limitation on what users can customize to fit needs (service type, appt duration vs reserved time slot, use of word patient vs client on portal layout, no field to ask for insurance info on portal, pt access to forms via portal, advance ICD search option to allow flexibility with search)

Overall: Easy to use.

Vendor Response

by TherapyNotes on February 15, 2018

We have been working on the patient paperwork project for months. Development projects take a lot of time. But we have portal features that are now in testing and will be coming out in a few weeks.

TherapyNotes has everything in one place (billing, SOAP/therapy progress notes, calendar)!

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how therapy notes is an "all-in-one" software for your practice. You can schedule clients, send appointment reminders, enter insurance info, type notes, print super bills, etc. It's easy to use and helps you be more efficient.

Cons: I think it's a great tool for a small business, but a little pricey. I think it should be based on the number of clients you have or need to use it for to make it more affordable for smaller practices.

Overall: Efficient client info, billing, and scheduling.

Excellent for sole practitioner, but there are some issues

Jan 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, it is well worth the money, I am able to run my part time practice on my own with this software.

Pros: -See all active clients at a glance, and I can customize what to show (last appt, next appt., etc) -Love the monthly calendar at a glance -Paperwork reminders are annoying, but keep me honest -Very easy to use on mobile device, (iphone) which is a big deal when I'm traveling.

Cons: -System can be incredibly slow at times or completely dysfunctional. It happened a few days ago, and when I called customer service, I was told they were updating the system. There was no notice to practitioners of this update, which is ridiculous and unprofessional, which I told them. -Quality of customer service depends upon who you talk to at the time. Some of them are knowledgeable, others seem like new hires and they know nothing. Better training is needed there for certain. -I don't like it that I cannot fill in the CMS 1500 form within their software, sometimes it appears at the bottom of the intake note, sometimes not. Very inconsistent.

Love to use for all of my notes and information

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: You get all your notes in one place. Let's be honest you need to submit your notes ASAP. Why not have it one handy place?

Cons: Could have a bit more open features in the free section! Many of the pieces needed are paid! All well still good

I did many trial subscriptions before deciding that TherapyNotes was the best for me and my practice

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: all-in-one scheduling, notes and insurance submission or billing. I can quickly complete the note and then submit to the insurance company with one click before my next client arrives. My clients can access their schedule to check appointments or make changes through the client portal. I can also set up appointment reminders for those clients who want and need that feature.

Cons: waiting for update where clients can fill in forms online through the client portal. Once it is available my practice can become fully paperless without having to scan and shred.

Overall: Fluid ease of use that is quick and complete for my business

TherapyNotes is a great management tool for beginning a practice.

Jan 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The function allowing referring parties and potential new clients to view and schedule my calendar is really slick. This is what drew me to this software in the first place.

Pros: I very much appreciate the intuitiveness and ease of use with TherapyNotes. From scheduling to reminders, Therapy Notes helps with the organization of my practice in so many ways. I would highly recommend this software management system, particularly for therapists just starting a practice. It definitely made getting my practice off the ground much easier.

Cons: There really has not been much that I can complain about with TherapyNotes, except for billing. I am finding that the client billing section is not as intuitive as the other parts of this software, and that can be a little frustrating.

Good product

Jan 21, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Really mainstreams a smaller therapy practice. Easy to use, easy to bill, fairly easy for most things.

Cons: You have to write a treatment plan for every client which is time consuming and not always in line with all treatment modalities. Their software reliability is not 100%.

Good layout, nice visual, adequate features, terrible servers and credit card processing.

Jan 16, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The layout and visual element is easy on the eyes and very organized. It is very easy to use. Customer service is very quick to respond to questions, and is very helpful in most cases.

Cons: The server has been down several times in the past 2 years, once for almost a week. Huge deal. The credit card processing is awful. They use a third-party company who charges WAY more than the TherapyNotes quote. I did get a small refund, but customer service basically defended the company and made excuses. There are cheaper alternative to TherapyNotes.

Good product if/when it works...

Jan 16, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
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Comments: Due to the frequency in which this program has problems and I can not get my data or enter my notes, it has become a greater burden to my practice than a benefit when they take days or even weeks to fix problems.

Pros: Great system when operational. The system is all inclusive and allows for notes, billing, and scheduling in all one centralized confidential location.

Cons: In the past year the system was hacked and shut down for several days while they had to repair, rebuild, and relaunch the entire program. VERY frequently the system is ridiculously slow, making it impossible to make notes in between appointments because it will not pull up client names and file or even the schedule. When you are relying on the program to run you practice, it cripples your day or week when it doesn't run properly. I understand that a system like this is going to have to be maintained and occasional glitches, however, the frequency to which this is happening over the past year is getting worse and interfering with my practice operations!

It is easy to use

Jan 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That it fits mental health practices well it is easy to use and has all the aspects I need. I can not think of any more positives I would like in a program.

Cons: Cant think of anything unless maybe it was free or did the billing for me. Well, the printing of the 1500 forms is a bit off and I have not been able to use.

Overall: It is easy to use

Vendor Response

by TherapyNotes on January 22, 2018

Thanks for the great review! Please call support for assistance with the CMS1500 forms. You can adjust the alignment in the settings. Even better, we can help you switch to electronic claims so you don't need to print any more CMS1500 forms!

Wonderful, the software is everything I had hoped for and the customer service is outstanding.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software tracks everything I could possibly need and is user friendly. It also anticipates data and reports that I might want in the future and enable customization. The ability to maintain records in one place as well submit claims and manage billing is fantastic. Once I get up the learning curve, I imagine that TN will be an integral part of running my practice .

Cons: It's been tricky to get up and running (I would imagine that would be true for any ERM) yet the customer support is amazing - immediate, responsive and patient.

Easy to use software

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Watch out for hidden fees and they add up pretty quickly

Pros: Easy to enter notes I like the view of the system Easy to read calendar and it syncs vey easily Easy to use on. Mobile device

Cons: You pay for each appointment reminder phone call or text Can¿t change color of calendar events or appointments You pay for each practitioner

This serves as a great EMR for our company. It makes billing and documentation a cinch.

Dec 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: All of our medical records are able to be stored in a cloud based system. The company has easy to use form built in for documentation and billing can be submitted with just a few clicks of the mouse.

Cons: Notes are unable to be complete when off line and submitted later. Access to information is only available when server and internet are running.

TherapyNotes makes running my business easy and stress free!

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall very happy.

Pros: Ease of use and the customer service is always helpful when I don't know what I am doing! It has everything I need: scheduling, billing, note taking.

Cons: invoices for clients are not always easy to read, not greatly detailed. Better breakdown on an invoice would be helpful.

Brand new to EMR but I really like TherapyNotes!

Dec 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Good follow through and support through my start up. Very pleased so far. Billing component looks simple and clear.

Pros: Intuitive, easy to use, excellent customer service, very accommodating. They have made sure to think of everything to keep information safe.

Cons: None that I have experienced yet, except for not being able to access the Intake template. When I was told I needed to bill as an Intake I was able to find the information and that was a relief

Excellent

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love this Program. This is the third one I have tried since opening my business and it is the best. The customer service is amazing and everyone is patient and helpful. Great program. Many features to use and great selections of articles to assist.

Cons: No automatic reminder for treatment plan reviews. No separate psychotherapy note section for private notes.

User-friendly, easy to use

Nov 29, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how easy it is to use, the responsiveness of the customer support, and the format and comprehensiveness of the progress notes.

Cons: I wish it had more features, such as a way to have clients complete intake forms online through the software.

NEEDS

Nov 24, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: It should change its color or show a way when clients check in, so doctors/clinicians can know when there clients are here. -Have an easier way for showing what payments(date of payment, how it was disbursed) went to clients who have past balances. Hard to calculate when you have a client face to face asking you questions in regards to that. The print out for the receipts for the clients is very confusing for them as well because its not showing where there payment was applied too. -We have over 30 Clinicians, they obviously cant fit on one screen with there appointments, but they are taken completely off the page that you have to go into each one individually, maybe have a scroll bar at the bottom to just move for easier access to viewing there schedule for the day and checking in and out there clients.

Pros: Easy program to understand That we can search by phone number Reminder set up is very convenient, reminder on over all account and reminder by just that appointment. Great!

Cons: It should change its color or show a way when clients check in, so doctors/clinicians can know when there clients are here. -Have an easier way for showing what payments(date of payment, how it was disbursed) went to clients who have past balances. Hard to calculate when you have a client face to face asking you questions in regards to that. The print out for the receipts for the clients is very confusing for them as well because its not showing where there payment was applied too. -We have over 30 Clinicians, they obviously cant fit on one screen with there appointments, but they are taken completely off the page that you have to go into each one individually, maybe have a scroll bar at the bottom to just move for easier access to viewing there schedule for the day and checking in and out there clients.

Easy to use but not enough features!

Nov 17, 2017
2/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: Easy to use but a little too easy and simple.

Pros: I love the way the scheduling system is set up! It is so easy to use. The appointment reminders are amazing!

Cons: The features are so limited and lacking the ability to run important reports that are needed to run a small business. The system has gone down for days a few times and we couldn't access anything not even the schedule and we were put in a HUGE bind because of this.

Decent therapy software

Nov 09, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I looked at a lot of therapy software programs for my private practice. I chose this one because, despite the cons, it is a good product, easy to use, and a good value for the money. I like having an EHR. It makes life much easier. TherapyNotes is a good product.

Pros: Easy billing and a ton of payor sources Very easy to use Good scheduling Professional looking reports You can choose credit card processing if desired for a small fee Mostly I like the to-do reminders. I don't forget to do notes. Great reports.

Cons: No options for customizing notes although you can download whatever you want. There is a lot of free text typing. Would be nice to have more pick lists. Would be nice if the patient portal did more than just offer clients scheduling. For example, it would be nice to have an option for clients to securely email or make requests through patient portal.

Great EHR system to transition into

Nov 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Love the to-do list tab

Pros: Functionality to meet needs of practice, ease of use, easy to learn and navigate, great use of links to get to information quickly

Cons: Can be more time consuming at first with current clients; much easier when used with new clients, if an error is made for date of service it cannot be changed

Very user friendly for therapists documenting session notes.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I loved the easy progress note section that made writing and documenting notes effortless and less time consuming.

Cons: I would have liked to customize templates and forms to meet insurance standards for progress reviews.

VERY positive

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Always friendly and helpful and within a timely manor. This is important as there is usually not much time in between clients to trouble shoot billing.

Cons: There was only one time that it took a lengthy amount of time to get a response but that was due to the issue being fairly complex and even then it was less then 48hours and that is not typical at all so I'm not sure that this is even a con.

Highly intuitive therapist focused interface

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely well thought out user interface that has been clearly made with therapists in mind--particularly for individual and group therapy practices. It seamlessly interfaces scheduling, calendar, client profile, billing, and notes in a way that is effortlessless to learn--highly intuitive. It's also the type of software that scales for expansion of your client base and even expansion of clinicians who may be working for you and with you. Even after spending multiple years using another EHR, I felt at home transitioning to TherapyNotes within a matter of days

Cons: There are few general dislikes. This is a well thought through product. Some suggestions: having a drag and drop feature to move a rescheduled appointment from one day/time slot to another.

Positive. Customer service is great, works well.

Oct 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They have good customer service that answers my questions and addresses any issues quickly. The software meets all my needs and is fairly reasonably priced.

Cons: Sometimes I find the notes and treatment plan sections unncessarily redundant. I feel like they could be streamlined somewhat or unncessary sections removed.

Therapy Notes has really helped streamline our psychotherapy practice.

Oct 04, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is simple and efficient. Having everything in one place has really helped me make more money. It is a lifesaver when it comes to keeping track off paperwork, notes and billing.

Cons: It does not offer everything I need, and it is not as customizable as I would like. However, this might be my own fault for not knowing how to use all the features.

Overall: It really has made my job easier and I have made more money in the process.

TherapyNotes.com

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Therapy Notes, after I have tried many other versions of therapist practice billing softwares is hands down the number one software billing program in my book. As a PhD psychotherapist in private practice since 1977 in Manhattan and Westport CT and supervisor of private practice clinicians since 1984, I highly recommend Therapy Notes for all your Private Practice Psychotherapist needs!

Pros: Excellent software for billing and staying HIPPAA compliant while doing so. It guarantees that before you bill, all your necessary notes and compliances are in complete order.This software is a must for the Professional Therapist who has a new or established practice, especially if you have been in provate practice for many years already

Cons: It takes a few minutes to fill out the necessary HIPPAA compliant notes before you can bill. This can be burdensome when you are seeing more than 25 patients a week. However, it only takes 5 minutes or less to fill out each standard session note. The initial intake note and treatment plan for a new person you are seeing can take as much as 15 minutes to fill out once you are acquainted with it.

Best EHR I have ever used.

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This EHR is extremely easy to use. It is intuative and keeps me on track. I love the daily to do list.

Cons: No secure client portal. I would like to see the ability to exchange messages with clients more securely.

Easy to use and to learn how to reuse if problem arises.

Sep 21, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: None

Pros: I like the versatility of the product around treatment plans and progress notes. I also love the reminder notes and to do section as it is easy to stay on track with multiple clients.

Cons: I do not like requirement the treatment plan is to be done on second session. I would prefer it be completed by the end of the third session due to amount of info that needs to be collected and reviewed before the plane is developed.

The transition from paper record keeping to TherapyNotes was smooth and easier than expected!

Sep 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can't say enough great things about TherapyNotes, LLC. I am a licensed psychologist who has been in private practice for 10 years. I switched from a paper system to TherapyNotes about two years ago. At first I was worried that the adjustment would be rough on an "old-schooler" like me, but the transition was smooth and I found the platform very user friendly. I love that TherapyNotes integrates my calendar, to-do list, notes and billing - it helps me to keep organized and on top of my practice. The progress note template provided is quick and easy to complete yet thorough. If you're looking to change to an electronic record keeping system, I would highly recommend TherapyNotes, LLC.

Cons: I honestly like everything about this program. If there was something I had to complain about, it would be that I don't know how to use all the features of this program; specifically the billing features and the client portal. That is not the programs fault though...that is a user error:)

Overall: Moving from a paper system to an electronic record keeping system.
Increased efficiency in my record keeping.

Everything I could have hoped for

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall it's helped us run our practice efficiently

Pros: Makes billing and organizing information simple. Scheduling is awesome, I can add or edit from my phone or computer which is helpful when I'm not at the office

Cons: Sometimes the billing is a pain. Insurance companies don't always forward information to secondary insurance, and there's no way to do this yourself through the software unless you want to print out and send paper forms.

Love TherapyNotes

Sep 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TherapyNotes is easy to use; great customer service!
Love the reminders and patient portal. Can't wait for the upgrade (uploading forms).

Overall: Billing and documentation is a breeze. The patient portal appointment scheduler is awesome!!!

Once you are familiar with the forms, you can document your clients easily.

Sep 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the drop down sections that make decisions on what to note easy. The diagnosis section also works well.

Cons: In the mental status exam section, I sometimes want to enter more than one answer, and have to type it in. Not a really big deal. If matching symptoms for the diagnosis were there, that would also help.

Why I will continue to use Therapy note

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I began using therapy notes because I had been looking for something that was cost effectice and easy yo t use but had certian things I was looking for. I found it!!

Pros: I used TherapyNotes for several reasons The program is simple and quick to write and document session notes The price to use is cost effective. The client portal is available for both non clients as well as established I love the reminders for both myself and my clients It¿s the best product of its kind I have ever used

Cons: I cannot correspond to my clients through the portal, in the counseling feild or any medical field it's important to have contact with your clients. And emal is not always reliable.

Therapy Notes has great customer service!! They are very quick to respond.

Aug 28, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Therapy Notes has great customer service!! They are very quick to respond and I like the fact that they have a phone support line to make calls, as well as email to communicate.

Cons: The application has some growing opportunities (reports, a phone app, etc), they are open to suggestions and improvement ideas.

I've been using this software for scheduling, documents, and clinical notes for 3+ years -- Makes my life much easier.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Customer service is just excellent. Even when the company was hit by a ransomware threat, they communicated well and protected patient data.

Pros: I really like the clinical notes function, especially the pull-down options and history of previous visits.

Cons: iPhone iPad scheduling app would be nice. It is a bit cumbersome to log in, even considering the need for security

Best thing I've done for the documentation and billing side of my practice, Thank you Therapy Notes.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use is the thing I like the most and that is closely followed by great quick responsive support the few times I have needed it. I used two other software programs to keep records and other billing clearing houses---horribly difficult and cumbersome. Therapy Notes has never disappointed me.

Overall: I think, "hard to believe, but true"I have recommended Therapy Notes to all my therapist friends who have asked about record keeping and billing.

Vendor Response

by TherapyNotes on August 09, 2017

Thank you for the wonderful review!

I've used 3 other EHR systems, sad to say! but TherapyNotes is by far the easiest to use.

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, intuitive, tells you what to do. Great customer support. The only time I needed help was with posting insurance payments, still a little tricky for me, but the notes are easy-peasy. The support staff is great. I could never go back to paper notes, and was afraid with my new private practice that I couldn't afford an electronic system, but TherapyNotes is also affordable. Highly recommended!

Cons: Very little; but just today, discovered difficulty in that it allowed me to accidentally document an appointment on a future date, and then wouldn't allow me to change it once signed. I emailed support (it's after hours) and will likely hear from them tomorrow.

Vendor Response

by TherapyNotes on July 26, 2017

Thanks for the glowing review. That sounds like an unusual issue you ran into. Our support team will certainly help you out with that!

Easy on the eyes, great interface, but lacking key features!

Jul 13, 2017
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I like TherapyNotes overall but they're behind the curve on development of the patient portal, need for emailing capability to clients, need to have intake forms on site. This is not acceptable for what they charge!

Pros: User friendly; Short learning curve/intuitive; Trust the company/Secure; Decent to good customer service; Relatively easy to complete assessment/tx plan

Cons: Limited functioning patient portal; clunky payment system; no treatment planner functions; difficult to document for couples or families

Extremely comprehensive and easy to use

Jul 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After this recent malware attack, they will be stronger and better prepared than most companies out there providing Electronic Medical Records.

Pros: The product is extremely well written, with all the functionality that you need in a private practice or a group practice. It is also extremely easy to use. Customer service is excellent all well. It was written by a group of experienced software engineers, and the main developer/owner is married to a psychologist! This is probably one of the reasons it is so comprehensive, they both are experts in the respective fields and know what was needed at the onset.

Cons: There are a couple of features I would like to see added, and they have taken my suggestions and they are functions they have considered adding in the future, which is nice to know.

Therapy Notes is the third electronic billing software I've used and it's by far the easiest!

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use
Easy to get the information I need
Charting is quick
Entire workflow is integrated seamlessly
HIPAA-compliant
Support communication is great
Affordable

Cons: I wish I could see when appointments were made and by whom. This was a feature in a previous software I used and it helps solve the problem if there's a scheduling error, dispute or misunderstanding.
I would like to see quickly whether someone has a deductible and how much is left.
I would love to see a suicidal risk and protective factors worksheet. My previous software included this.

Overall: It saves me time and money. I love that I don't have to switch between a scheduling app, a charting app, and a billing app. It's also great that I can only bill after I finish charting on the session. I used to procrastinate about charting, but the ease of use and the immediate ability to bill really helps. My cashflow is improved because it's so easy to bill daily.

Overall ok trial use, but decided on another product because of the added expense of 'add-ons'

Jun 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I liked the flow and functionality of the program. It is also easy to use and intuitive. The screens are visually pleasant and easy to navigate.

The program is also good for group practices and offers some really great features for therapists who see kids/families and hold group sessions.

Cons: The base price is reasonable, but add the cost of text/email reminders, electronic filing fees, and other add on features and it just wasn't worth the money.

Overall: It was a good software in general, but wasn't the right fit for my practice.

Great EMR for private practice mental health

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, this is a great product. Customer support is second to none, I'd recommend this solution to any private practice owner.

Pros: This EMR is as user-friendly as they come. Set up and integration are quite simple, scheduling is a breeze, and EDI claim submission requires little more than a click of the mouse. If you own a small to medium sized counseling practice, I highly recommend this product. TherapyNotes is a no-frills, cost effective solution for any practice owner looking to simplify scheduling and billing functions.

Cons: What Therapy Notes offers in ease of use, it equally lacks in reporting and analytics. If you are looking for detailed metrics at your finger tips, this is not the EMR for you. I will add that the Excel-savvy user can render useful data from TherapyNotes, but it does require a significant amount of manipulation if you wish to gain deeper insights into your practice.

Much easier than I thought it would be.

May 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part is the automated point and click and fill in features for the notes; also the appointment reminders for clients.

Cons: I would like to be able to personalize the notes a little more. I would like to see the diagnosis feature be automated with a checklist of matching criteria to check off. I would possibly like to have clients notified by personalized text if an appointment is canceled.

Overall: My notes look great, professional and organized. My clients get reminders of appointments and no-shows have been reduced by 95%. Clients now cancel with minimum 24-hour notice and that saves money.

Best Mental Health EHR

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love TherapyNotes. I couldn't be happier with this software. I used several EHRs and this one is, by far, the best. It is easy to use. Therapynotes allows the user to see all the information needed at the time of the session the check a client in, take insurance payments and reschedule follow-up appointments. Plus, you get it all for a great price. Excellent support staff, too. They offer a free 30 day trial, so you can lose.

Pros: Easy to use. Written by therapists for therapists. Calendar, clinical documentation, and billing all in one system. You don't have to be tech savvy to use this EHR.

Cons: More analytics. I feel that TherapyNotes would benefit from having more robust reporting features. I think they'll get there eventually.

It's ok for a new practice but as needs grow too basic

Apr 17, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Very easy to use. Easy to input patients information and schedules. Like that I can change clinician info so easily.

Cons: Password issues are very difficult. If you get locked out (forget password, have to change or expires) you get a msg saying you'll be notified in 48 hrs if it's accepted. Means you can't access records! Not acceptable! Can't add a clinician or intern to work on documents or to even see/review documents and can't even let someone log in while you're on. So if you need someone to review your notes, treatment plans or assessments they can't unless they get on your computer. Very difficult! Couldn't navigate to figure out if there were new features.

Customer service is on point

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliable, consistent, and responsive. Easy to use.

Overall: This program has everything I need as a solo practitioner. They are consistently listening to their customers and updating the program to better serve us. Reliable, consistent, responsive.

With some minor adjustments and additions this would be five stars all around.

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would really like to have the documents be customizable. I would also like the client portal to have documents such as intake paperwork or other documents needing review and sign to be available for clients to do so outside of my office.

Pros: Price is very reasonable. Ease of use is good. Customer support is very responsive. Definitely a solid product for what I need.

Cons: Cannot customize the forms. No ability to have clients electronically sign documents. Client portal is limited.

Dr. Susanne Beier

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We are very happy with this product for several reasons. One is the ease of accessing client information. Second ease of completing client therapy treatment plan and follow up documentation. The one area that I find not positive is that the system will not allow you to bill online unless all client treatment plans are updated. There are times when I do not complete the narrative until the next day and, therefore, cannot bill for that time.

Pros: Ease of access

Cons: Inability to bill online without having treatment updates entered into the system.

TherapyNotes makes all of it easier

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After 20+ years using a paper calendar and Intuit, my colleagues and I switched to using TherapyNotes only. The system is pretty intuitive and I only qualify that as "pretty intuitive" because they keep making improvements. It is secure and easy to manage from an Administrator point of view. I have access by computer and by smartphone -- I will see changes to my schedule without any phonecalls. I am mostly private pay but plan to use TherapyNotes for a few insurance clients so I can stop the expense of paying an outside billing person. TherapyNotes gives me significantly more time to be with clients, read the literature and go the extra mile for a client if needed.

Very Happy with TherapyNotes So Far!

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been using TherapyNotes in my private practice for a few months now after doing a trial run with a few other EHR systems and liking TherapyNotes the best. The system was easy to learn and is easy to interact with. I have never had trouble doing what I need to do, but there are also lots of helpful tutorials available if needed. The system operates smoothly and has never glitched or frozen on me. The one time that I called customer service with a question, I received friendly, helpful assistance. TherapyNotes costs more than some EHR systems, but I believe that it is worth the price to have something that works well, is reliable, and doesn't cause me stress.

Makes a small practice possible!

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've been using TherapyNotes for a year. The improvements over time make the program easier to use, which only improves my satisfaction. With the note taking template I find my practice to be more goal oriented, as opposed to "problem du jour," and the ability to print out professional looking Intake Evals, notes and billing records provides very professional looking communication. I was skeptical that I had the brain to do billing, but the features of this program are intuitive and the phone support is so patient and knowledgeable, that even I can pull this off without hiring a biller. The price is quite reasonable. I was paying a lease fee that was a quarter to a third of what I was making at a group practice. The text message reminders are effective and scheduling portal saves me time on the phone. I have only had one person miss an appointment. TherapyNotes allows me to practice in a rural, underserved population without having a long commute to make my living. I feel a sense of satisfaction every time I use it. It's almost like having your own staff in a tablet! I use an iPad and a jet pack. I have a laptop for downloading the Electronic Funds Transactions that are not yet automatic. The service is reliable. It's never not come through and the system always responds.

Pros: Ease of use

Cons: You really should have some basic education in billing. It won't take much time, but knowing basic terms and the limits of billing codes is important .

Robust and easy to use.

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I used Therapy Notes at a former practice, and was very pleased with how feature-rich and easy to use it is.

Vendor Response

by TherapyNotes on February 24, 2017

Josh, it appears you didn't complete your review. When you have a chance please do so. Thank you!

EMR notes review

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I love usingTherapyNotes, LLC. They have a very easy, friendly electronic medical record system for my psychotherapy practice. I can quickly log in to find phone numbers, my list of clients and then complete a progress note. They also have a very good psychotherapy intake note that is conveniently outlined for completing all the necessary information that needs to be included in this type of note. Completing a session note also follows the required information of time and date for each session, the diagnosis is always included. The note includes an area to record at risk information and for medication to be recorded. They include the goals from the treatment plan and a progress update on each note. I feel secure in knowing that my notes are up to standards required by most insurance reimbursement providers. I also feel secure that the notes are kept secure and private on a system I can access readily. I do not use the billing feature so cannot comment on that portion of their system

Throw away paper to-do lists, and focus on treatment of patient versus cumbersome note writing.

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love that the notes that are pending automatically pop up on a to-do list. I love that it reminds me when treatment plans or release of information expires. It is very intuitive. I am supported by the structure, but not constricted by it. My only complaint is that sometimes customer service couldn't fix my unique billing requirements with an insurance vendor. On the whole very happy with the interface or Therapy Notes.

Pros: User friendly.

Cons: Insurance billing can't be tailored to one of my vendors.

Recommendations to other buyers: Intakes take about an hour to do notes unless you enter information during the session on the computer.

Love this software

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: This product worked really well for my private practice! It has made life easier......scheduling, billing, reminder texts, etc... Everything has been running smoother since I started using TherapyNotes

Pros: Not scheduling issues; reminder texts or emails to clients; ability to have clients reschedule on their own with client portal Processing of claims and posting of payments are super easy

Cons: I only wish the reports such as A/R and missing payments were able to be tailored more to my specific needs

Recommendations to other buyers: If you are not looking to spend a lot on a billing system or company and have been struggling to streamline the claims process, this is the software for you

User-friendly overall but could use some improvement

Feb 16, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Lots of checklist type features that save time when writing progress notes.

Cons: Financial statements created by this software are confusing.

Overall: The notes functions are easy to use, however creating a statement / payment history document is strangely difficult. Also, there's no way to email a receipt or invoice directly from the software.

Vendor Response

by TherapyNotes on February 23, 2017

Anna, thank you for your feedback. Please contact us directly with any TherapyNotes suggestions, such as how TherapyNotes could be more user friendly or how the financial statements are confusing. There is certainly room for improvement for generating invoices/receipts, but I encourage you to contact support to make sure you're doing things the most optimal way. Hopefully we can earn a 5-star review from you in the future!

TherapyNotes

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: All around solid product. Only issue, and it's a relatively small one, is including a more comprehensive treatment planner/progress notes system such as Wiley.

Simply the best!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: We have been using Therapy Notes at my small private practice for almost 1 year. Almost every day- we say "that's Therapy Notes for you"- with absolute astonishment! In starting a private practice you there are a lot of decisions to make and some of them you have to make twice- because your first decision wasn't right. We went through that with our phone service- it was a nightmare. However, with Therapy Notes, we have been continually amazed at how much they have to offer us and their beautiful product. It is truly amazing. My office manager was the one who decided that we were going to put our schedule in therapy notes. Brilliant idea- we can schedule simultaneously - and send text reminders. I can't say enough great things about this product and all that it has to offer for a growing practice!

Pros: Everything!

Cons: There aren't any that I know of!

Recommendations to other buyers: Stop struggling with paper- and make your life much easier... try Therapy Notes. What other company would offer a month for free? Seriously, after 30 days you will be sold!

Getting Started

Feb 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Notes, billing, and credit card all in one place.

Cons: Still learning the ins and outs of the billing system. Also, setting up the credit card option and making it secure was confusing as there were so many sub parts to it.

Overall: I was on the phone constantly with the tech staff as I attempted to navigate getting started setting up the system (including the insurance bureaucracy) and they were incredibly patient and knowledgeable. Now that I am up and running, the system is a breeze and very user friendly. Love how it keeps me up to date on the "to do" list, which includes billing updates.

Works Well for Therapists

Jan 30, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User-friendly, easy to learn.

Cons: Not mobile friendly.

Overall: This is very user-friendly, and my practice had a very short learning curve when we integrated. The calendar function could be a little easier, but it is better than some of the other platforms we tried.

Recommendations to other buyers: The scheduling function needs work to be easier to use and view.

Vendor Response

by TherapyNotes on January 30, 2017

Summer, thank you for your review! Be sure to send suggestions to the support team regarding how the calendar features could be easier. We hope to earn a 5-star review from you in the future!

It's my virtual assistant

Jan 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Therapy Notes is like having a personal assistant for my private practice - at a fraction of the cost. The organization, appointment tracking, easy case note templates and excellent customer service have been a great benefit to me. I highly recommend it.

Easy to Use and Affordable

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so user friendly and has diagnosis from the DSM 5 built in! The treatment plans are not complicated and the notes and billing are very easy to use. I save time and money by using this program.

Cons: I would like the DSM 5 diagnosis criteria to auto populate so that I can check off the symptoms experienced in the diagnostic assessment criteria box. I do a lot of typing trying to put all the criteria in myself.

Overall: So easy to use and it is affordable even for the part time practitioner. I have learned so much about billing on my own and save the cost of having a biller. I have more money coming in because the easy electronic submittal process and my no show rate is less because of the text, voice or email reminders! You will not be disappointed with this software billing program and customer service is very helpful with any questions you may have about the software or billing process.

Recommendations to other buyers: Utilize customer service when you first start up as their are billing for electronic submittals that can be tricky to navigate.

Easy to use

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Have used for 3 years and they are continua;ly improving and upgrading features. Excellent customer service

Therapist Review

Jan 09, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Therapy Notes has been very helpful for our non-profit counseling agency. The scheduling system and accounting system especially has been helpful. We also like the ease of the various templates such as treatment planning and progress notes.

Vendor Response

by TherapyNotes on January 09, 2017

Thank you for the great review Greg!

Therapy Notes Review from Psychotherapy Practice

Jan 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Ease of use.

Cons: New features take a while to come out and sometimes are not options at all.

Overall: We chose Therapy Notes due to the ease of use. We have been happy with the product and their role out of new features.

Recommendations to other buyers: Don't look at the cost of an EHR but the ease of use when deciding.

Vendor Response

by TherapyNotes on January 05, 2017

Hi Stephanie, Thank you for the review. We have a dozen full time developers working on TherapyNotes. Some features take months to develop, so although there's a new version about every 2 weeks, it only includes the work that is ready to be released. We expect to release many new features in 2017. Your review isn't clear on what features you are looking for, so be sure to send them to support if you haven't already. We hope we will earn a 5-star review from you over time.

TherapyNotes

Dec 28, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's mostly user-friendly.

Cons: A few technical things could be adjusted to make it even more user-friendly.

Overall: Easy to transition to and great tech support available. Mostly a good program and overall my life is getting easier because of it. I highly recommend it to others.

Recommendations to other buyers: Its worth it.

I increased my cash flow

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EDI Support

Overall: Since I have implemented Therapy Notes to my practice, I now have support and EDI assistance with medical billing included in my practice. I am able to maintain state and federal reqiurements for my practice.

Very simple and user friendly program

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I researched EHR programs for several months before deciding on one. I started with another simplified program but ended up choosing to switch to Therapy Notes on a suggestion from a colleague. I had NO idea what I was missing! This program is so easy to use. I discovered another feature just today. I can print out HCFA 1500 forms that are already filled out. This is a great program.

When payments come in from insurance companies, they are easily applied to each client's account. The only feature it is missing is that it doesn't automatically update the "patient owes" portion. That still needs to be manually entered at this time. But they are adding features so I imagine it is only a matter of time.

Cost? I thought it was a little high for my small business at first but now with how easy it is to use and the time I save...it's definitely worth it!!!!! I can do a whole days billing in about....4 seconds. Yep.

Great basic product

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use
Quality product
Customer service

Cons: Forms not customizable
Invoices not detailed enough

Overall: TherapyNotes is great overall. My only complaint would be that the templates are not customizable and the invoices are not very detailed. Otherwise, it's a great bang for your buck and I've been with TherapyNotes for a year and can't find another product that meets this level of quality for the money.

Recommendations to other buyers: Overall this is a great product with easy to reach customer service.

Life Saver Software!! Awesome.

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I was unsure how I was going to start my practice and the direction for handling a heavy work load for a contracted position. Threapy notes save the day and I could produce really nice reports, fast.

Pros: The client intake report helps you to cover all areas of the clients' life that is needed for an accurate diagnosis.

Cons: The text reminders are a bit expensive but all worth it due to it limits now show clients and track if they have acutally read the text reminder.

Recommendations to other buyers: Purchasing this software allowed me to increase my revenue 60% and produce really neat reports for review.

Frustrating System

Nov 14, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support

Comments: Working with a small practice, at first you would think that TN would be the perfect product for the solo provider. NOT SO. The system is not intuitive nor is it workflow minded. It seems that it was put together as different pieces to make a whole, instead of really thinking through how the workflow would affect the provider. For example, if you are on the Billing Page, you filter the list of claims you want to work, you click to go into a claim and it literally takes you to that page instead of bringing up a new page. This means that when you are done, you have go back to the beginning to find the other claims that you are working and refilter your list to find what you need.

Pros: The cost is minimal and you can get started right away.

Cons: No thought behind workflow. Appointment Scheduler is too basic, the Billing portion is not automated in any way and the patient statements look HORRIBLE!!! The patient statements do not give enough detail. Voiding or changing a transaction is a hassle.

Recommendations to other buyers: Go with another product.

A good product

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: Having just transferred from paper records, this is working well.

Pros: Ease of use

Cons: Not fully automated intake

Recommendations to other buyers: A good system