Average Ratings

8 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Mitel Networks
  • www.mitel.com
  • Founded 1973
  • Canada

About MiCloud Connect

MiCloud Connect lets you move communications and collaboration to the cloud with confidence.


MiCloud Connect Features

  • Audio / Video Conferencing
  • Call Center
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • IVR / Voice Recognition

Vendor has not completed this information.

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Vendor has not completed this information.


MiCloud Connect Reviews Recently Reviewed!


One of the best PBX that support all most all the features required

Aug 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Relatively easy to configure and lots of configurations that can be changed to make things work

Cons: Having too many options to change, will confuse sometimes. One thing i have issue is with license management

Overall: This is a great product if you have some experience with PBX functionality

Great Phone System

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: -Easiest auto dialing system I have ever used

-Desktop app handles outbound/inbound calls without a problem

-Their customer service is great

-Really handles everything when it comes to calls and a must for any sale/customer service team

Cons: I did not find anything wrong with this software. My only advice would be to make sure you have a good internet connection or you could have some issues.

Use this as our phone system.

Mar 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Has a lot of features. Most of which we don't even use. Customer support and setup crew was friendly and a lot of help.

Cons: Almost too many features. So many buttons on a phone. Also who still uses desk phones in 2018?? Works well though.

Overall: Works well and allows interoffice communication.

Mitel Telephone Micloud Connect

Oct 23, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: a BIG Brand that has a market leading product, it has all the features and functionality that you would expect from a system. It does everything that you need and more.

Cons: Licensing is limited and extremely costly, engineers are expensive and as amazing as the product might be, charging 50% more than it is worth because of the brand name simply doesn't do it for me.

Overall: A fantastic system, that is unfortunately not worth the money, overpriced due to a brand name and unfortunately a company that is out of touch with it's customer base.

Capterra loader

MiCloud Connect - Virtual Phones for Now

Nov 27, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It was an ease to deploy and use for all team members. The functionality is superb and allows our remote workforce to use their machines like a telephone and reduces costs associated with connected devices.

Cons: The switch from our prior provider to Mitel went less than smoothly, however, the final deployment has been a major success.

Overall: This solution is great for remote workforces who need an "office" phone. It gives our people much more credibility in the marketplace.

Work in Progress

Dec 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Our company just recently switched to the Mitel phone system, which came with MiCloud Connect. I love the functionality to communicate effectively across platforms, and the overall install process for the entire office was quick and seamless.

Cons: It is definitely a work in progress to understand how to use the software, even for someone with an above average knack for technology.

Mitel is Not Worth it

Sep 25, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Has some good features that business like to have-voicemail to email is great.

Cons: Very expensive and difficult to use if you area 1 person IT department.

Overall: Mediocre at best. I would recommend going with a different phone system.

Great VoIP from Mitel

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So many apps and features that you'll never be out of communication again

Cons: The mobile setup requires several app to use all the functions.