Mitel Networks

MiCloud Connect


4.5 / 5
21 reviews


Average Ratings

21 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Mitel Networks
  • www.mitel.com
  • Founded 1973
  • Canada

About MiCloud Connect

MiCloud Connect lets you move communications and collaboration to the cloud with confidence.


MiCloud Connect Features

  • Audio / Video Conferencing
  • Call Center
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • IVR / Voice Recognition

Vendor has not completed this information.

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Vendor has not completed this information.


MiCloud Connect Reviews Recently Reviewed!


A phone system built with business in mind

Jan 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The management is drop dead simple. The documentation is all hot linked to the part of the management interface you are using right then. The user client is easy to use and looks great. The system has been rock solid and I love the architecture with resiliency and cheap redundancy built in from the ground up.

Cons: There has been some support upheaval during the closing days of ShoreTel ownership, but that seems to be improving under Mitel, hopefully that trend continues.

CS Manager

Dec 19, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I'm able to see which of my CS agents are logged in and available to take calls, as well as sign them out of the system if they're away from their desk. The analytics are really powerful and allow me to schedule lunches and breaks according to when our slow times occur throughout the day.

Cons: The reporting could be more up-to-date. Looking at the average call times is usually 15 minutes behind.

My Mitel Review

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that it is a quick-to learn software with an easy to use interface. It's almost plug and play with how simple it is to use for the office.

Cons: There are frequent sign in and log out issues without any reason or network issue.

Overall: Overall still a pleasant program to use for connecting and networking calls.

Mitel

Mar 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to work remotely and the phones giving you the ease of use, with their software and ease of use they are pretty great and works like a wonder for our office, we've tried different service providers for our communications needs and this one has been the best by far

Cons: Probably the fact that you can't get filtered data on amount of calls or details, this is really hard to get and on the management part this is critical.

One of the best PBX that support all most all the features required

Aug 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Relatively easy to configure and lots of configurations that can be changed to make things work

Cons: Having too many options to change, will confuse sometimes. One thing i have issue is with license management

Overall: This is a great product if you have some experience with PBX functionality

Great Phone System

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: -Easiest auto dialing system I have ever used

-Desktop app handles outbound/inbound calls without a problem

-Their customer service is great

-Really handles everything when it comes to calls and a must for any sale/customer service team

Cons: I did not find anything wrong with this software. My only advice would be to make sure you have a good internet connection or you could have some issues.

Use this as our phone system.

Mar 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Has a lot of features. Most of which we don't even use. Customer support and setup crew was friendly and a lot of help.

Cons: Almost too many features. So many buttons on a phone. Also who still uses desk phones in 2018?? Works well though.

Overall: Works well and allows interoffice communication.

It works, but could be improved upon

Jan 09, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I am able to see which customer service agents have open lines, which are away from their desks, and which are on other lines, which makes it easier for me as a receptionist to transfer calls back and forth. I also like the ability to customize lines to enable transfers to various departments and branches across our nationwide company.

Cons: Calls are dropped too frequently for my liking, and often the transfers do not complete properly and bounce back to my line, which can cause confusion and inconvenience to customers during busy times.

Overall: Overall, MiCloud seems to be decent software for the job. However, it does have its downsides, and I probably wouldn't choose it if presented with a more reliable option at the same price point.

Never miss a call

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that everything is registered on the phone and computer so you never miss a call

Cons: Everything is so user friendly it gives you options and keeps track of everythinng so whats not to like

Keeps you Connected

Dec 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to connect with any others on the MiCloud platform

Cons: They seem to put out a lot of updates, which takes the software down frequently.

Overall: I stay connected with co-workers that are not in the same office as I am, and it makes it much easier to get a quick message our, or a question answered quickly.

Mitel, The best

Dec 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They can save the phone numbers that I use in a daily basis

Cons: It shows on my screen on an unexpected way!

Overall: reducing my time using keyboard, It will improve my Carpio Tunnel Syndrome

Mitel Telephone Micloud Connect

Oct 23, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: a BIG Brand that has a market leading product, it has all the features and functionality that you would expect from a system. It does everything that you need and more.

Cons: Licensing is limited and extremely costly, engineers are expensive and as amazing as the product might be, charging 50% more than it is worth because of the brand name simply doesn't do it for me.

Overall: A fantastic system, that is unfortunately not worth the money, overpriced due to a brand name and unfortunately a company that is out of touch with it's customer base.

Capterra loader

MiCloud Connect - Virtual Phones for Now

Nov 27, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It was an ease to deploy and use for all team members. The functionality is superb and allows our remote workforce to use their machines like a telephone and reduces costs associated with connected devices.

Cons: The switch from our prior provider to Mitel went less than smoothly, however, the final deployment has been a major success.

Overall: This solution is great for remote workforces who need an "office" phone. It gives our people much more credibility in the marketplace.

You really need to invest to get the best out of it

Feb 23, 2019
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: There is a lot of functionality to use, which gives you options on how you want to use it within your business.

Cons: The user experience needs updating, as there is too much training needed to use the system.

Overall: Make sure your infrastructure is suitable for this software.

Capterra loader

Better off somewhere else

Dec 18, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: There isn't much I like about Mitel, but if I were to pick one thing it would be the softphone app they have for Google Chrome

Cons: The softphone application itself constantly needs to be updated and glitches out quite often.

Work in Progress

Dec 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Our company just recently switched to the Mitel phone system, which came with MiCloud Connect. I love the functionality to communicate effectively across platforms, and the overall install process for the entire office was quick and seamless.

Cons: It is definitely a work in progress to understand how to use the software, even for someone with an above average knack for technology.

MiCloud Connect saves me work

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that this software removes my need to manage a physical server. I am busy managing several systems and if I can offload one I am more than happy to do it.

Cons: I haven't used it long enough to be fair here however I find the client a bit clunky.

Mitel is Not Worth it

Sep 25, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Has some good features that business like to have-voicemail to email is great.

Cons: Very expensive and difficult to use if you area 1 person IT department.

Overall: Mediocre at best. I would recommend going with a different phone system.

Great VoIP from Mitel

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So many apps and features that you'll never be out of communication again

Cons: The mobile setup requires several app to use all the functions.

Good for easy calls

Dec 26, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use when needing to call from the computer, just copy-pasting the number works

Cons: Every incoming call blocks the part of the screen

Overall: I use it from time to time in my work

MiCloud, go for it

Jan 24, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: MiCloud Business is easy to use, even for a beginner. It also gets the job done very well. I would recommend this product for everyone!

Cons: It doesn't move very fast. It takes longer than I would like to load.

Overall: It is simple and gets the job done.